Wise

WFM Senior Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your mission is to build a highly disciplined, scalable, and standardised workforce execution function that enables Wise to scale sustainably while protecting customer experience and operational efficiency. You will lead the maturity uplift of Scheduling and Intraday functions globally by: Standardising workforce execution practices Improving tactical workforce decision quality Reducing operational volatility Strengthening incident response discipline Driving tactical workforce optimisation Increasing workforce governance consistency Improving workforce risk visibility Success in this role comes from balancing: Service performance Workforce efficiency through improving WFM KPIs Operational stability Scalability Employee experience Cost control through occupancy or waste management The successful candidate will immediately focus on strengthening and scaling the Workforce Execution function across Scheduling, Intraday, and Command Center operations. Key priorities include: 1. Workforce Execution Standardisation: Drive consistency across Scheduling and Intraday practices by embedding scalable workforce governance, tactical review cadences, and execution playbooks across regions. 2. Intraday & Command Center Maturity: Improve real-time workforce execution through stronger escalation management, incident response discipline, and proactive handling of service-level risks and operational volatility. 3. Tactical Performance Stability: Improve short-term workforce plan integrity by reducing reactive interventions, strengthening schedule optimisation, and improving workforce trade-off decisions across service, cost, and productivity. 4. Leadership & Capability Uplift: Coach and develop WFM Team Leads to improve tactical judgement, decision-making quality, workforce governance maturity, and operational consistency. Qualifications 5+ years of Workforce Management experience in high-volume, scaled operational environments (Contact Centres, Shared Services, Fintech, or Financial Services) Strong expertise across Scheduling, Intraday, Tactical Workforce Execution, and Command Center operations Proven experience leading WFM teams or Team Leads across multiple operational areas or regions Deep understanding of end-to-end WFM lifecycle: Forecast → Capacity → Schedule → Intraday Strong knowledge of: Service level management Interval staffing logic Shrinkage and occupancy modelling Workforce governance frameworks Experience managing operational escalations, service degradation events, and workforce incident response Strong stakeholder management experience with senior operational leadership Experience driving workforce governance standardisation and operational maturity initiatives Ability to make structured workforce decisions under pressure and operational uncertainty Strong analytical reasoning and workforce risk assessment capability Experience working with WFM platforms such as Calabrio, NICE, Verint Experience using BI/reporting tools and workforce analytics to support operational decision-making. Nice to have Financial Services, Fintech, KYC, or regulated operations experience Exposure to global or multi-site workforce operations Experience leading command center maturity or workforce transformation initiatives SQL, Python, Looker, or other workforce analytics / visualisation tools Experience improving automation and reducing spreadsheet dependency in WFM processes Experience building governance frameworks or workforce operating models at scale Exposure to workforce optimisation projects focused on cost, service, and scalability balance Additional information Monthly gross salary: 3 450 to 4 500 EUR + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Cards Billing and Settlement Operations Technical Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Technical Team Lead to take ownership of two critical Global Cards Operations domains: Cards Billing Operations and Cards Settlement Operations . You will sit at the intersection of operations, product, and engineering, leading technical initiatives that drive down costs, eliminate junk fees, and ensure our scheme payouts are executed flawlessly and on time. As the Technical Team Lead for Cards Billing & Settlements, you will be the operational owner and technical anchor for your domains. You won’t just be keeping the lights on—you will be re-engineering how we work. Your focus will be divided between two core missions: Cards Billing Operations : Maintaining and optimizing scheme and partner costs. You will spearhead technical initiatives to increase fee transparency, reconcile complex billing data, and aggressively root out and reduce junk fees. Cards Settlement Operations : Ensuring that settlement payouts to card schemes (e.g., Visa, Mastercard) are executed strictly on time, while continuously looking for structural ways to reduce settlement costs. What You’ll Do (Key Responsibilities & KPIs) Drive domain strategy and cost ownership Define the strategy for Spend Billing and Settlement Operations, with a focus on reducing operational costs with schemes, including Visa and Mastercard while maintaining on-time payout SLAs and strong internal controls. Own the yearly roadmap and team OKRs Translate business priorities into a clear roadmap, actionable OKRs, and team plans that support Product initiatives such as country launches, new products (add-ons, credit), contribution margin improvements, and operational scalability. Own Billing and Settlement performance Be accountable for key domain KPIs, including settlement payout SLA, billing reconciliation rate, cost per transaction and avoidable cost reduction. Drive technical problem solving and automation Lead root-cause analysis for settlement delays, payout discrepancies, billing issues, and control gaps. Ensure that incidents are driven to resolution. Design scalable solutions that reduce manual reconciliation and payout. Own audit, compliance, and control readiness Ensure scheme mandates are effectively rolled out. Act as the main POC for external auditors to provide control evidence and ensure remediation actions are implemented timely. Continuously improve Billing and Settlement processes with appropriate checks, approvals, and accountability. Act as the main cross-functional point of contact Partner with Finance, Treasury, Analysts, Payment Operations, Internal Controls across Tallinn and London to raise or resolve billing and settlement matters including, month-end reporting, internal controls reports, banking integrations (especially with US BIN sponsors). Manage, coach, and upskill the team Directly manage the team, clarify ownership, support performance and growth, and upskill team members in project management, SQL, dashboards, automation thinking, and practical AI usage to improve efficiency. Qualifications Strong Visa/Mastercard billing and settlement domain expertise, including scheme billing, settlement cycles, mandates and partner cost structures. Strong understanding of relevant payment methods and banking integrations, including how settlement payouts are executed through existing payment rails such as direct debits, bank transfers, or other payout mechanisms. People management skills to directly manage, coach, develop, and upskill the team. Strategic planning skills to own yearly roadmaps, OKRs, priorities, and delivery plans across Billing and Settlement Operations. Stakeholder management skills with the ability to context-switch easily. Clear decision-making and communication skills to explain complex billing, settlement, cost, and control issues to senior stakeholders. Prioritisation and trade-off judgment across SLA delivery, cost reduction, audit readiness, Product launches, and team capacity. Additional information If you're interested in the position please apply the latest on the 7th of August 2026 by submitting your CV in English. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Intra-Company Risk Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join as a Intra-Company Risk lead who is going to help Wise manage risk not only with external suppliers, but also with Intra‑Company arrangements (services provided by one Wise entity to another). You'll build on an already established foundation of the Third Party Risk framework and controls, and continue developing and embedding the Intra-Company Risk Framework by improving the internal entity lifecycle (onboarding, ongoing oversight, and offboarding between Wise entities) and ensuring consistent, high‑quality execution across regions. You'll partner closely with Third Party Risk Regional Leads, Country Managers, and the broader Third Party Management team, while contributing to global framework discussions to keep local delivery aligned with global policy and best practice. In this role, you'll provide expert guidance to senior stakeholders, coordinate cross‑team initiatives, drive third party and intra‑company risk awareness, and own key components of the TPRM programme to support strong governance, regulatory compliance, and Wise's broader risk and business objectives Qualifications What we are looking for: A Risk or Compliance Mindset: You don't necessarily need to be a TPRM expert, but you should have a background in Internal Audit, Compliance, or Risk within financial services. If you understand how to interpret regulations and translate them into clear, operational steps and controls, you'll thrive here - especially in the context of intra‑company service arrangements. Operational Problem-Solver: You love untangling complex processes. You can look at how different entities or teams interact and find ways to make those workflows more structured, efficient, well‑documented, and compliant—while applying existing TPRM controls appropriately to Intra‑Company relationships. Project Leadership & "Connecting the Dots": Much of this role is about coordination and delivery. We need someone who can manage cross‑functional projects, influence stakeholders across different regions and Wise entities, and keep everyone aligned, while moving the framework forward from its current baseline and continuing its development. Adaptability: Wise moves fast. You should be comfortable with ambiguity and excited by the challenge of evolving and scaling an established programme as the business grows into new territories, entities, and operating models. Why it's exciting: Build on a strong foundation: You won't be starting from scratch - the core framework setup exists. You'll take what's already in place and develop, improve, and embed it, shaping how Intra‑company risk management works in practice as the domain and Wise scale. High-Stakes Impact: As Wise expands into new products and licences, your work ensures our internal foundations are governed and compliant, with strong oversight and evidence to meet regulatory expectations. A Global Vantage Point: You'll get a front‑row seat to Wise's international growth, working across regions and entities to solve complex, cross‑border puzzles and drive consistent execution at scale. Additional information Salary: starting from 3700 EUR monthly gross and RSU (Restricted stock units). For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Software Engineer - Payin Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Payin Platform team owns the layer that powers money entering Wise. We abstract payment methods such as ACH, Apple Pay, Open Banking, and Bank Transfer into shared services and APIs, so product teams build on one reliable platform instead of solving the same problems again and again. We handle high-volume transactions at scale, where correctness and reliability are non-negotiable. As part of the team, you will build and improve the platform capabilities that many other Wise domains rely on, such as payment sessions and payment-method abstractions. You will contribute to shaping how we solve problems, help move work forward towards clear, shippable milestones, and design clean, well-documented APIs for payment processing. Across everything you touch you will care about system correctness and reliability, and you will take an active part in code review, giving and receiving constructive feedback. Qualifications Technical Excellence 3+ years of experience with Java or other JVM-based languages, and hands-on experience with the Spring framework. A track record of writing clean, maintainable code and a strong belief in best practices like code reviews, open feedback, and continuous improvement. Familiarity with backend development, including databases (SQL/NoSQL), synchronous/asynchronous communication, and distributed systems. Experience with web development technologies such as REST APIs, microservices, and CI/CD pipelines. The ability to design technical solutions that balance latency, throughput, adaptability and scalability. A passion for learning new technologies, tools, and patterns to solve problems effectively. Product Mindset A customer-first approach — you prioritize work that solves real customer pain points and use data to drive decisions. The ability to take ownership of problems, propose solutions, and drive projects end-to-end to deliver measurable impact. A knack for identifying opportunities to deliver value faster and providing constructive feedback on product and design decisions. Collaboration Strong communication skills — you can break down complex technical concepts for non-technical audiences and collaborate effectively across teams. A proactive mindset — you take initiative to improve our codebase, architecture, and processes. A passion for knowledge sharing — you enjoy fostering a culture of learning within the team. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Software Engineer - Generative AI Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you'll be working with: Generative AI Platform About the role: For our customers, using Wise is as simple as sending money from A to B. Yet behind our app and website is a complex engine of currencies, routes, products and features, generating terabytes of data each day. The Data Products and Insights squad is at the core of systems that store, process, and leverage data, machine learning models, and generative AI capabilities. Ultimately, this provides real-time insights and innovative ML and AI driven solutions that serve as key drivers for business growth. Your mission and role will be building and maintaining a platform that enables everyone at Wise to rapidly experiment and bring to production Generative AI based systems, providing tooling, guidance and guardrails so that teams can ensure the safety of our customers and their data. How we work We operate with a belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the Platform Tribe. As we grow, it is imperative to protect our customers’ money and navigate complex regulatory requirements world-wide. You will have a focus on running and maintaining services and libraries, making sure we have the right observability and service management elements in place. We need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for an engineer with relevant experience who can understand and respond to complex requirements and deliver simple solutions to help our teams achieve our mission with speed and confidence. What does it take? Great communication skills and the ability to build consensus - you’re comfortable making a case for what you believe we should be doing Experience being a self-starter, self-motivated and collaborative The mindset to solve problems from scratch Willingness to give and take regular feedback - regular feedback is part of our culture What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. We value potential and enthusiasm as much as existing expertise. So if you have some of those listed below and are eager to learn more we do want to hear from you! You have at least 8 years of engineering background in Python with years of experience putting solutions into production and maintaining them You have high coding standards - understanding of test coverage best practices & the test pyramid concept, and you are well versed in writing effective, scalable and clean code You have experience deploying microservices to cloud based systems You have experience designing and implementing distributed and concurrent systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architecture You have knowledge and experience with LLMs and building LLM based applications Experience with agentic frameworks and designing agentic-based workflows You have experience working with product teams helping to build out their ideas in production You stay on top of the latest developments and trends in the AI industry You know Prompt Engineering best practices You have the ability to take initiative while working collaboratively - identify problems, empathise with stakeholders and collaborators, create plans and implement solutions. You are a great communicator with the ability to clearly relay your plans back to the team, mentor junior engineers and seek out feedback for yourself The customer is at the heart of everything you do and this empathy drives the decisions you make Nice to haves: You have a solid engineering background in Typescript/Javascript, and have worked building performant UI’s and/or using TS/JS AI frameworks Passionate about technology and its relationship with product and user experience Ability to articulate complex and technical concepts to non-technical audiences Experience with Terraform, GitHub Actions, Infrastructure as Code, AWS or other cloud ecosystems Experience with Docker and Kubernetes and running containerized workloads Knowledge of Semantic Search and RAG based workflows Knowledge or experience with MCP servers Knowledge/interest in payment platforms, foreign exchange & complex systems architecture Be a customer of Wise What you get back: The opportunity to create meaningful change for our customers and team Loads of development opportunities Work with a team of passionate Engineers who love improving the lives of our fellow Wisers A fun work environment with social activities and events Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

KYC Operations Senior Analyst - SMA (Night shifts)

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is looking for a KYC Operations Senior Analyst to join the Tallinn Senior Management Approval team to cover our night shifts. You will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding customers in AML High Risk state and customers with touch points with High Risk 3rd Countries and Low Tax Jurisdictions according to regulatory standards. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Job Responsibilities Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining High Risk customers. Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. Communicate with other internal teams when required to handle escalated or complicated cases. Provide guidance and responses to daily inquiries from peers, front-line and management regarding high risk approval matters and case analysis, when appropriate. Maintain high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services; When warranted, be capable of drafting SAR narratives to report activity deemed unusual. Taking part in and leading projects related to SMA Team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. Draft reports to internal and external stakeholders, periodically and when requested. Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies; Support Wise in internal and external audits and regulatory process related queries reviews. Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities. Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. You have a minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, or a comparable role at another company. You have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in. Flexible to work different night shifts. We work when our customers need us most, including early-night, mid-night, and late-night shifts, as well as weekends and public holidays, per business needs. You have a good understanding of AML/CFT Regulations and are able to effectively document your reasoning. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine and stressful situations well. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. You have familiarity with reading legal and regulatory documents. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) Additional information About this Role: Job level: 3 Salary: 2400 - 2850 EUR gross/month Stock: To be reviewed at offer Work authorization (Estonia): Candidates with unrestricted right to work in Estonia (e.g., EU/EEA citizens, permanent residents, holders of non-employment-based residence permits such as spouse/family TRP, or long-term resident permit): No restrictions, apply freely. Candidates already residing in Estonia with a valid TRP for employment (linked to another employer): You are also eligible to apply, provided your TRP has a remaining validity of at least 120 days from the date of application . An administrative approval process (~40 days) will be required before your start date. No cost to you. Visa/work permit sponsorship is not available for this role. Candidates who do not currently have the right to work in Estonia and would require sponsorship to relocate are not eligible. If you hold a TRP for employment linked to another employer in Estonia , please include the following in your application or cover letter: Your current TRP full expiry date The role and employer your TRP is currently linked to This helps us assess timelines for your start date. Current night shift requirements: Night shift premium: 1.25x base salary for all hours between 22:00–06:00. Core shifts (assigned based on team capacity; we’ll ask your preference, but you must be comfortable with any): 18:00–02:00 20:00–04:00 22:00–06:00 Weekend shifts: This role includes two weekend shifts per month. Shift patterns are mandatory and may change based on business needs. We're processing applications continuously until roles are filled. Please mention in the "Message to the hiring team" field if you are interested in the Night shift role. Hiring process: Resume review Take-home test (reviewed by the team) Screening call with the Recruitment team Final interview with the SMA team For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Engineering Lead - Tax Experience

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you will join: Tax Experience With Wise Assets, we’ve enabled customers to grow the money they hold with Wise - giving them access to government-backed assets that track base rates, or a global stock index fund. This is a product that challenges traditional banking by putting customers in control of how their balance is held. Banks keep the yield; we pass it on. The approach is unique: • A current account backed by real assets • Daily returns across the entire balance • Instant access with no penalties or lock-ins • Segregated, bankruptcy-protected custody About the Team: Our investment products create tax obligations. The team mission is to make tax season effortless and seamless for Wise customers. We strive to simplify tax complexities by doing the heavy lifting for them, ensuring they easily understand their tax obligations. Additionally, we provide comprehensive, crystal-clear reporting to guarantee total product transparency. Our goal is to empower customers with the insights they need to feel completely confident in our platform and understand exactly how it works for them. What you’ll do • Partner with a Product Manager and a cross-functional team to shape the roadmap, set the technical and product vision, and ensure we deliver scalable, resilient solutions. • Lead, coach, and mentor a talented group of engineers — helping them grow, removing blockers, and enabling them to do their best work. • Ensure strong execution: clear planning, realistic commitments, and healthy team operations. • Stay close to the tech and the product — setting high standards for engineering quality and leading by example. • Foster a culture of ownership, collaboration, and continuous improvement. • Work with other engineering leads across Wise to keep the team aligned with our wider technical strategy and long-term architecture. • Own hiring, development, and long-term impact of your team. Qualifications We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you! A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Great communication skills and the ability to articulate complex, technical concepts to non-technical audiences Ability to work independently while also being a supportive team player. Your work will frequently involve cross-team collaboration. Ability to break down complex projects into incremental milestones that deliver customer value Ability to coordinate complex projects across different teams Experience in developing web applications and distributed systems in a production environment Experience with common design and architectural patterns coupled with a passion for writing clean code that is performant and well tested Curiosity and drive for continuous learning and improvement Following and advocating best coding practices, continuous delivery and code reviews Experience working with relational and non-relational databases, query optimisation and designing schemas is a plus Knowledge of Java, Spring Boot, and with a messaging system, like Kafka, is a plus. But don’t worry we don’t expect you to know everything! Additional information What we offer: 💰 Starting salary: €6666.66 - €8333.33gross/month + Wise's RSUs 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years 🌟Be part of a global team with a global mindset! Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Scaling our Infrastructure; how we make it work Wise Engineering #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Engineering Lead - Transaction Processing

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role At Wise, our powerful spending infrastructure has allowed customers to spend their funds anywhere in the world with ease. Now, for the first time we will be allowing our customers to spend on a fair and transparent credit card. We are building an international credit program for our personal and business customers. We are looking for an Engineering Lead who can join us to build out the first credit offering from Wise and ensure we can build a transparent, reliable and trustworthy system that complies to local regulations around the world and serves our global market. As the Engineering Lead, you will work with product, and begin to build our roadmaps, hire teams and develop this greenfields initiative. You will mentor engineers, and help define the product and team's missions to build out high performance teams, and an exceptional product. About the Role Transaction Processing team is looking for an Engineering Lead to join an existing team that owns transaction processing . You’ll be responsible for the full transaction lifecycle, from authorisation and tokenisation to clearing, as well as managing complex integrations with card schemes. With our customers spending 44 billion using cards, you’ll focus on ensuring the scalability and reliability of our services, while minimising friction for our customers as they use our products. You’ll lead the team responsible for these critical infrastructure components, ensuring our systems remain performant and resilient as we scale. You will be a key driver of the team's technical roadmap and strategy, partnering with product and engineering leaders across Transaction Processing to support our international growth. You will be responsible for owning the systems that underpin our transaction processing capabilities, ensuring they are built for scale, reliability, and low latency. You’ll drive technical excellence by guiding architectural decisions, enhancing our integration capabilities with card schemes, and ensuring that our services can handle the massive transaction volume our customers generate. You will lead, coach, and mentor a talented group of engineers, fostering a culture of technical ownership, stability, and continuous improvement. You will balance immediate operational needs with long-term architectural investments, ensuring our platform evolves to meet our customers' needs without compromising quality or reliability. You will be a strong owner of your product space, navigating complex priorities to deliver robust, scalable solutions that set the standard for our transaction processing capabilities. Technical Responsibilities Owning a technical roadmap to ensure that our product is maintained to high standards. Lead the development of new solutions. Drive initiatives from the ground up to develop entirely new products for our customers. Serve as a technical expert for the broader credit domain Build with the future in mind, what we build today can be a platform for other products tomorrow. Provide hands-on technical leadership, guiding the team on architectural design, code reviews, and best practices. Ensuring code quality, consistency, and maintainability through code reviews and best practices. Leadership Responsibilities Lead and mentor a diverse team of engineers (junior and senior), fostering a supportive environment that promotes technical growth. Participate and drive product roadmapping and strategy sessions with the product management team. Work closely with other Engineering Leads, Staff Engineers, and Product to shape the team’s and squad’s technical roadmaps. Help the team navigate complex priorities and make trade-offs to deliver solutions that reduce risk and unlock growth. Act as a key representative of the team, collaborating with stakeholders across the company and leading projects from the beginning till the release. In particular, work closely with the Business squad, Spend squad and Account Squad to help define the Wise Business spending experience for our customers. Qualifications What we're looking for Technical Excellence You have a strong background in software engineering, with experience designing and building complex, scalable systems. You have demonstrated 0 to 1 experience in your career. You are an expert in delivering reliable and robust services in a production environment. You are comfortable working on a complex domain and guiding a team through technical challenges. You have experience working with distributed systems, and are as comfortable discussing technical tradeoffs as you are team direction. Ideally some hands on experience with front end development, though not essential. Product Mindset You have a strong sense of ownership and the ability to think beyond technical implementation to understand how your work impacts the business and our customers. You are comfortable working in an autonomous environment, and can conceptualise and drive initiatives forward to completion. Experience working closely with product and stakeholders to define requirements and prioritise the most impactful work. Leadership Skills You are an empathetic leader with a track record of mentoring and coaching engineers at all levels. You can lead by example, inspiring your team to produce high-quality, maintainable code. You are an excellent communicator, capable of articulating technical concepts to both technical and non-technical audiences. Ideal Background Experience leading a team in a payments, fintech, or other complex, high-stakes domain. Prior experience working on a team with a global, distributed setup. Experience building systems that serve enterprise clients at scale. Previous experience scaling teams and systems for global reach. A strong foundation in distributed systems, and cloud architecture. Why join us Your contributions will directly impact hundreds of thousands businesses that trust Wise to manage their money. The solutions you develop will play a crucial role in sustaining and accelerating Wise’s growth, ensuring that our product offering stays a step ahead of our customer's needs and global market demands.You'll be working in a highly collaborative environment with a highly skilled team while gaining exposure to several complex domains and the chance to shape and grow the team as its scope expands. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

KYC Operations Senior Analyst - SMA

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is looking for a KYC Operations Senior Analyst to join the Tallinn Senior Management Approval team. You will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding customers in AML High Risk state and customers with touch points with High Risk 3rd Countries and Low Tax Jurisdictions according to regulatory standards. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Job Responsibilities Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining High Risk customers. Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. Communicate with other internal teams when required to handle escalated or complicated cases. Provide guidance and responses to daily inquiries from peers, front-line and management regarding high risk approval matters and case analysis, when appropriate. Maintain high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services; When warranted, be capable of drafting SAR narratives to report activity deemed unusual. Taking part in and leading projects related to SMA Team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. Draft reports to internal and external stakeholders, periodically and when requested. Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies; Support Wise in internal and external audits and regulatory process related queries reviews. Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities. Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. You have a minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, or a comparable role at another company. You have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in. Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs. You have a good understanding of AML/CFT Regulations and are able to effectively document your reasoning. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine and stressful situations well. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. You have familiarity with reading legal and regulatory documents. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) Additional information About this Role: Job level: 3 Salary: 2400 - 2850 EUR gross/month Stock: To be reviewed at offer Work authorization (Estonia): Candidates with unrestricted right to work in Estonia (e.g., EU/EEA citizens, permanent residents, holders of non-employment-based residence permits such as spouse/family TRP, or long-term resident permit): No restrictions, apply freely. Candidates already residing in Estonia with a valid TRP for employment (linked to another employer): You are also eligible to apply, provided your TRP has a remaining validity of at least 120 days from the date of application . An administrative approval process (~40 days) will be required before your start date. No cost to you. Visa/work permit sponsorship is not available for this role. Candidates who do not currently have the right to work in Estonia and would require sponsorship to relocate are not eligible. If you hold a TRP for employment linked to another employer in Estonia , please include the following in your application or cover letter: Your current TRP expiry date The role and employer your TRP is currently linked to This helps us assess timelines for your start date. Current shift requirements: Two weekend shifts per month Three 12:00–20:00 evening shifts per month Three 14:00–22:00 evening shifts per month The remaining shifts are typically 09:00–17:00 These shift requirements are mandatory and may change based on team and business needs. Hiring process: Resume review Take-home test (reviewed by the team) Screening call with the Recruitment team Final interview with the SMA team For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Head of KYC Outsourcing Vendor Management

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Head of KYC Outsourcing Vendor Management in Tallinn to join the Global Vendor Management team. This role will lead the KYC Vendor Management team and work with KYC Outsourcing vendors under the Servicing umbrella. The lead acts as a bridge between the internal stakeholders and vendors under their care, ensuring service delivery and performance. It's a unique opportunity to build on your expertise, help deliver Wise’s mission of money without borders, and grow within a global, fast-paced listed company environment while ensuring our key vendors deliver high quality results for Wise. About the Role: People Leadership & Development - Build an inclusive, high-performance environment by providing regular feedback, setting clear role expectations, and coaching direct reports through personal growth goals and merit-based compensation. Operational Excellence & Rituals - Establish structured team rituals and delivery-oriented meetings, ensuring the team has the necessary tools and training to meet service delivery standards. Strategic Team Management - Oversee administrative needs and budgets while building resilient operations that avoid bottlenecks through succession planning and active contribution to global Vendor Management solutions. Strategic & Product Alignment - Develop a deep understanding of the Wise product and Servicing Strategy to own the long-term KYC vendor roadmap, ensuring service delivery aligns with shifting company goals. Performance & Quality Management - Drive vendor accountability through robust scorecards, rigorous KPI development, and continuous monitoring; leading remediation plans to ensure all quality and performance metrics are met. Financial Oversight & Unit Economics - Manage the full financial lifecycle, including cost forecasting, invoice reconciliation, and active participation in negotiations to optimize consumption and track unit economics. Risk, Compliance & Governance - Maintain full oversight of the risk landscape and contract lifecycles, ensuring all vendors comply with Third Party policies, Business Continuity Plans, and audit requirements. Stakeholder & Relationship Management - Act as the primary escalation point and bridge between Wise and its vendors, fostering strong internal cooperation and managing vendor responses during critical incidents. This role will give you the opportunity to: Choose your path to impact. You’ll take ownership from day one. Of course, you will have feedback from smart, curious people across Wise but you’ll experience unique levels of ownership and empowerment within your role. Be extremely hands on. No far away leaders in Wise, and in this role you’d be expected to take on the work yourself. Be part of our mission to make money without borders the new normal. Qualifications Experience in third party management, developing and leading vendor strategies and building efficient relationships that deliver on results. Preference will be given to candidates with experience in BPO services at a global scale. Proven track record of delivering and exceeding targets. Excellent communication skills with the ability to build relationships and work collaboratively across different teams Ability to advise, manage and report risks effectively, providing practical solutions to mitigate them. Project management skills, with the ability to manage multiple initiatives simultaneously. A get-it-done, collaborative approach to problem-solving. If you're interested in the position please apply by submitting your CV and cover letter. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Engineering Lead - Business Operations Tooling

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Business Operations Tooling team is a product-focused team dedicated to building and improving the essential tools required by the Operational teams. Their primary goal is to enable each Operational person to efficiently maximise the amount of high-volume business customers they can serve by centralizing data, simplifying workflows, and automating time-consuming tasks. The initial phase focuses on leveraging Salesforce to quickly deliver value before developing bespoke internal tools. The Engineering Lead is responsible for the overall technical architecture, development standards, and successful implementation of the roadmap's technical deliverables (e.g., proactive alerting, automated data population, assignment tooling). They would also be responsible for hiring and managing the engineers required for the team and working with cross-functional people, including product, design and analytics. Key Responsibilities: Technical: Defining the technical approach for building tools, and consider short term wins vs long term initiatives. The role is hands-on . Product Roadmap: Actively participating in product definition and roadmap of the team. Team Leadership: Leading and mentoring the team of engineers (Individual Contributors), ensuring code quality, and driving project completion. Cross-Team Coordination: Working with cross-functional teams (including design, product, analytics) to build and integrate the tools. Required Experience: Experience in leading and mentoring software engineers, as you enjoy helping others grow and succeed. Strong communication style, experience leading one or multiple teams, working across multiple functions. Experience in backend engineering and system architecture, with a proven track record of delivering scalable solutions, ideally in a fast-paced environment or for internal tooling. Experience with designing complex systems. Experience with database handling. Experience with API design. Experience witha asynchronous messaging. Good conflict resolution and problem solving skills. Nice to Have: Experience with JVM languages (Java, Kotlin). Financial background is not a must, but a good plus Interested? Find out more: DEI at Wise Wise Tech Stack (2025) Scaling our Infrastructure; how we make it work Wise Engineering Medium What do we offer: Starting salary: €6,666 - €8,333 gross/monthly + Wise's Restricted Stock Units (RSUs) Wise Benefits #LI-AT1 #LI-Hybrid Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Staff Data Scientist - AML

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Staff Data Scientist to join our growing AML Team in Tallinn, Estonia. This role is a unique opportunity to work behind the scenes of company transactions, develop our risk detection and assessment to the next level regarding regional typology understanding and at the same time, provide our customers with the seamless service they deserve. What you build will have a direct impact on Wise’s mission and millions of our customers. About the Role: The AML team at Wise is dedicated to safeguarding our platform against financial crime, while ensuring seamless service for our legitimate customers. Leveraging cutting-edge machine learning, real-time transaction monitoring, and data analysis, our team is responsible for developing and enhancing AML detection systems which have evidenceable regional coverage of different financial crime typologies and red flags. Software engineers, data analysts, data scientists and compliance specialists collaborate on a daily basis to continuously improve our systems and provide support to our AML investigation team. Our vision is: Build a globally scalable AML prevention and detection engine to maintain Wise as a secure environment for our legitimate customers. Utilise machine learning techniques to identify potential risks associated with customer activity. Foster a strong partnership between our AML investigators and the product team to develop solutions that leverage the expertise of AML investigation specialists. Not only meet the requirements set by regulators and auditors but also surpass their expectations. We are looking for a highly skilled Staff Data Scientist to lead technical innovation and drive the development of advanced data science solutions. This role is pivotal in enhancing our AML detection capabilities. Here’s how you’ll be contributing: Innovate and Develop: Lead the development and deployment of machine learning models, including neural networks, anomaly detection, graph-based models, Transformers. Design and build modular detection systems able to detect in an evidenceable way red flags and typologies across different regions where Wise operates. Lead and Collaborate: Mentor team members and promote adoption of AI workflows for automation across the business. Collaborate with cross-functional teams to integrate data science solutions into AML detection product offerings. Deploy and Integrate: Develop scalable deployment strategies together with Platform teams and integrate LLMs with AI agents for seamless production use Optimize and Evaluate: Conduct large-scale training and hyperparameter tuning, and define performance metrics to ensure high-quality model outputs. Data Strategy and Management: Design and implement strategies for data collection, curation, and augmentation to support robust model training. Documentation and Reporting: Communicate complex data findings to non-technical stakeholders effectively. Document the development and maintenance processes for models and features. Qualifications A bit about you: Demonstrated expertise (5+ years) in developing and deploying production-grade AI systems and Machine Learning (ML) in financial risk or fraud domains. Technical Proficiency: Skilled in Python, capable of delivering production-ready Python services as required; possesses hands-on experience with neural networks and deep learning models; has comprehensive knowledge of machine learning frameworks such as TensorFlow or PyTorch, as well as AI agent frameworks like LLamaIndex and LangGraph; well-versed in LLM orchestration and MCP usage. Data-driven mindset: skilled in designing data strategies, including data collection, curation, and augmentation, to support model development. Experience with big-data frameworks and working with large scale databases Technical leadership and mentorship: demonstrated ability to guide, mentor and level-up teams on technical aspects, fostering a collaborative and innovative work environment Excellent communication skills, capable of simplifying complex technical concepts for easy understanding; able to adapt communication style to suit different audiences; can effectively engage and advise both technical and non-technical stakeholders with clarity and logic A strong product mindset with the ability to work independently in a cross-functional and cross-team environment; Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Engineering Lead - AUP (Acceptable Use Policy)

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Team you will be working with: AUP (Acceptable Use Policy) team! 🎉 The AUP team designs, builds, and operates the preventative and detective controls that monitor transactions and customer activity. If someone tries to use Wise for prohibited activities, we detect it, review it, and take action. Join us as we shift our strategy from "Policy-First to Risk-Driven" to drive growth. We want to enable all legal activities and minimize friction for legitimate customers, while surgically targeting and neutralizing genuinely illicit, high-risk behaviors. As the Engineering Lead, you will lead a highly collaborative, cross-functional squad, alongside data scientists, analysts, compliance managers, and designers. How we work: We operate with high autonomy, low control, and a belief that the best ideas win. We don’t just hand you a roadmap; you will partner directly with your Product Manager, Compliance Lead, and Lead Data Scientist to define both the product and technical vision for the team. What will you be working on? Risk Detection: Close coverage gaps and scale our detection systems by integrating advanced Machine Learning models and building robust controls to spot AUP violations. Supercharge Operations: Architect automated workflows and intuitive internal tooling to reduce the cost per case and median handling times for our operations analysts. Own the Architecture: Keep our services highly available, resilient, and secure. You’ll ensure we have the right monitoring, observability, and decoupled architectures to scale alongside Wise's massive global volume. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all the skills required, and we fully support everyone in learning new skills with us. We value potential, execution, and enthusiasm as much as existing expertise. Engineering Leadership: You have proven experience leading, mentoring, and developing software engineers in an agile environment (either as a Tech Lead or Engineering Manager). Strong Technical Roots: You have a solid engineering background with modern languages and an understanding of frontend frameworks (like React and TypeScript). Distributed Systems at Scale: You have designed, deployed, and maintained scalable, concurrent microservices in a cloud environment. You understand the tradeoffs of high-throughput message processing and asynchronous workflows. Product & Risk Mindset: You don't build tech for the sake of tech. You care about the business impact, understand operational bottlenecks, and can translate complex policy mandates into simple, incremental engineering milestones. Excellent Communication: You can easily align engineers, data scientists, and non-technical business partners (like compliance and operations leads) toward a shared technical vision. Nice to Have: Prior experience working in FinTech, Financial Crime (AML, Sanctions, Fraud, or Policy enforcement). Experience partnering with Data Scientists to productionalize and scale Machine Learning models. Familiarity with Cloud Infrastructure and modern DevOps tooling (AWS, Terraform, Kubernetes, GitHub Actions). Experience building or optimizing high-volume case-management platforms or operational back-office tools. You are already a customer of Wise! Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

WFM Capacity Planning Senior Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As our WFM Senior Capacity Planning Analyst, you will act as the strategic owner of our workforce supply-and-demand ecosystem. You will move beyond traditional spreadsheets to build a predictive, financially aligned, and highly optimized capacity function. Your core responsibilities will include: Process Ownership & Governance: Own the end-to-end capacity planning process, setting the standard for planning horizons, robust documentation, and methodology. You will also review and approve capacity plans built by Planning Analysts. Advanced Predictive Modeling: Apply statistical techniques and use tools like Python, R, and SQL to extract data, build sophisticated forecasting models, and define risk bands under uncertainty. Financial Forecasting & Alignment: Act as the primary WFM owner for inputs into the financial rolling forecast, partnering closely with Finance to reconcile operational staffing models with corporate financial targets and cost objectives. Strategic Stakeholder Influence: Lead demand validation discussions with senior Operations, Analytics, and Demand Management leaders. You will confidently challenge assumptions with data to eliminate optimism bias and secure formal plan sign-offs. Scenario Planning & Leadership Insights: Design complex "what-if" scenarios (covering demand volatility, hiring delays, and productivity shocks) to provide executive decision-makers with clear options, cost/service trade-offs, and recommended paths forward. Cross-Functional Strategy Integration: Oversee the translation of capacity plans into actionable hiring strategies with Talent Acquisition , govern the seamless handover of staffing requirements to Scheduling , and collaborate with Analytics to build automated data pipelines. People Leadership & Mentorship: Act as the senior capability owner for the planning team, coaching and developing Planning Analysts to elevate their analytical rigor, financial thinking, and stakeholder management skills. Qualifications 4–7 years of experience in Workforce Management, Capacity Planning, Forecasting, Data Science, or Operations Analytics. Proven experience owning planning cycles, managing financial alignment, and driving stakeholder sign-offs in complex, high-volume, multi-skill environments. Strong hands-on experience with predictive or statistical analysis utilizing Python, R, or equivalent environments (time-series or regression-based modeling). Strong SQL proficiency, including complex queries, data modeling, and joining multiple operational datasets. Advanced spreadsheet skills paired with a strong continuous improvement orientation and a bias toward automation. Demonstrated ability to challenge assumptions with evidence, lead difficult trade-off conversations, and influence senior stakeholders without direct authority. A strong ownership mindset: structured, analytical, forward-looking, and calm under pressure. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Digital Workplace Engineer

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role What you’ll be doing As a Digital Workspace Engineer, you’ll ensure our core collaboration and communication platforms are secure, highly available, and scalable. You will collectively own the technical roadmap for our primary enterprise communication hubs—Google Workspace and Slack—while supporting and ensuring the smooth operations of our wider workplace suite (including Microsoft 365, Filecloud, DocuSign, Adobe, and Calendly). The Digital Workspace team partners with internal teams across the company to design seamless, API-first integrations and robust automation. Your goal is to eliminate friction for our global teams while maintaining strict security boundaries, ensuring everyone can move fast without obstacles. Your day-to-day: Product & Delivery Own the technical roadmap and deliverables for our core digital workspace suite (Google Workspace, Slack, Microsoft 365, Filecloud, etc.), optimizing for predictable, regular cadences of impactful updates. Build custom automations and integrations between our SaaS stack and internal systems to reduce manual overhead, eliminate single points of failure, and streamline employee lifecycles. Lead incident resolution and post-mortem processes for minor and major outages or misconfigurations within your domain, participating in our engineering support and escalation model as needed. Embrace long-term project ownership while actively training and upskilling other engineers to avoid becoming a single blocker. Leadership & Collaboration Mentor, coach, and assist other engineers across the domain, facilitating onboarding for new team members. Collaborate cross-functionally with Product, Security, and IAM teams to provide feedback on roadmaps, ensuring you can always articulate why a feature is being built and the customer problem it solves. Promote a culture of collaboration that minimizes duplicate work and aligns teams with broader engineering ceremonies (e.g., Tech Days, guilds). Actively participate in the interview panel, to help grow our engineering talent using best practices. Technical Expertise & Excellence Design and scale systems with a long-term approach, utilizing clean design patterns, infrastructure-as-code (where applicable), and robust API documentation. Account for the availability, reliability, and security of our digital workspace tools, proactively managing technical debt within our risk appetite. Enforce company engineering best practices around monitoring, alerting, observability, and compliance auditing for third-party tools. Qualifications The experience you’ll need: Expert-level administration of enterprise Google Workspace (excluding GCP) and Slack (e.g., Enterprise Grid, Slack apps, Workflow Builder). Strong experience managing secondary corporate SaaS and collaboration tooling at scale (e.g., Microsoft/Office 365, Filecloud, DocuSign, Adobe, Calendly). Proficiency in scripting/programming (Python or JavaScript/Apps Script preferred) to interact with SaaS REST APIs and build custom tooling or automation. Deep proficiency with GAM to manage domain, user settings, and automated administrative tasks quickly via the command line. Solid understanding of security best practices for digital workspace environments, including data loss prevention (DLP), conditional access, and third-party app governance. Strong communication skills with an ownership mindset —someone who can confidently facilitate cross-team projects and ask the right questions. Typically 3+ years of relevant SaaS Engineering, Digital Workspace, or Systems Engineering experience. We value skills and impact over years. Bonus skills / experience: DevOps & Infrastructure as Code: Hands-on experience with DevOps practices (Git, CI/CD, observability) and infrastructure as code (e.g., Terraform), as well as configuration as code for identity systems. Low/No-Code Platforms: Familiarity with low/no‑code automation platforms (e.g., Okta Workflows, Workato, Zapier) and modern iPaaS architecture patterns. Compliance & Audits: Experience navigating formal audits and operating within compliance frameworks such as ISO 27001, SOC 2, or SOX. Certifications: Relevant industry certifications (e.g., Google Workspace Certified Professional Administrator, Slack Certified Admin/Developer, or related security/SaaS credentials). Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Payment Operations Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Senior Payment Operations Analyst who is passionate about our mission of Money Without Borders to join our team in Tallinn ! You'll partner with our Payment Operations organisation to help drive data-driven decisions that would improve the quality of our data models, and improve the way we forecast our operational capacity. The Payment Operations organisation is responsible for ensuring that our customers’ payments flow smoothly. The organisation focuses on resolving issues surrounding the movement of funds, to deliver a fast and convenient payment experience for our customers. As a Senior Payment Operations Analyst, you will be driving our analytics effort to build and optimise data models that are used to identify operational actions and customer friction points in the payment processing journey. You will also work on building an operational forecasting model to predict capacity based on the future workload demand. This is a great opportunity for an analyst that has strong product thinking, understands customer pain points and is passionate about data modelling and building data pipelines. You will also be part of a wider team of 150+ analysts that you can collaborate with on cross-team projects, have knowledge sharing sessions and bring ideas on how we can improve analytics across Wise. This is an IC2 role . For more information on our Analytics Career Map and levelling structure, click here . Here's how you'll be contributing to the team: Collaborate with various senior stakeholders in the organisation and effectively communicate your insights into real change for our customers. Join us in working towards our mission. Support the organisation’s drive to make data-driven decisions through improving the quality of our data assets through building scalable and efficient data pipelines. In addition, build the organisation’s confidence in planning future capacity through developing a robust forecasting model. Proactively contribute to, own, create and track key metrics and results for the organisation, keeping them accountable throughout the quarter. For example, understanding the forecast accuracy, and the data health of our pipelines. Expose the vast amount of data available to the organisation in a meaningful and actionable way and support other teams in discovering insights from data through meaningful reports and effective visualisations. Qualifications You're placed in Tallinn, Estonia; or are willing to relocate here (please be aware we'll be able to only support with right to work documentation, but not with relocation support). You've strong experience with SQL and building data pipelines. You're comfortable working with complex data models and are able to independently design and implement new models. You've strong quantitative skills . Ideally a background in statistics, mathematics, physics, engineering, analytics, computing, or any other scientific areas. You've strong communication skills and an ability to translate business insights into persuasive analytical narratives that are simple to understand and that drives customer impact. You've an ability to structure business problems with minimal supervision and prioritise problems collaboratively with stakeholders. You take ownership of your own impact on our customers . You're proactive. You go beyond just the analysis and get things done. You've experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate confident storytelling ability with data. Nice-to-have skills: You've experience working in a FinTech area, specifically in the payments space (domestic, cross-border, cards, etc.) You've prior experience working with forecasting, and working in operational analytics You've experience with user-facing products and data You've strong Python and/or dbt skills Sounds like the next step for you? Apply by submitting your CV in English, and answering application questions! PS! For this role we won't be able to support with relocation costs, only with right to work documentation (e.g. working visa). Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

WFM Capacity Planning Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The WFM Capacity Planning Analyst is responsible for the development, maintenance, and execution of workforce capacity plans, ensuring staffing supply is aligned with validated demand, service targets, and operational constraints. This role focuses on analytical execution and cross-functional coordination: translating demand forecasts into capacity requirements, validating assumptions with stakeholders, preparing hiring inputs, and ensuring clean handover of approved plans into Scheduling. The role involves workforce strategy or executive trade-offs. It executes the capacity planning methodology, coordinates validation and sign-off, and escalates risks and gaps to senior planners and WFM leadership. Your Mission: Capacity Plan Development & Maintenance: Build and maintain workforce capacity plans across short- and mid-term horizons (e.g. weekly, monthly, quarterly) using approved methodologies. Translate validated demand forecasts into required headcount / FTE, hours and staffing profiles,skill- and channel-based capacity requirements. Ensure capacity plans reflect agreed SLA targets, productivity and AHT assumptions, shrinkage, availability, and operational constraints. Demand Validation & Stakeholder Sign-Off: Partner with Demand Management to validate demand drivers and forecast inputs, understand launch timing, phasing, and risk. Partner with Analytics / Forecasting to validate volume, AHT, and productivity assumptions and challenge anomalies or inconsistencies in data. Partner with Operations to validate operational feasibility of capacity plans and confirm constraints, risks, and execution readiness. Drive formal capacity plan validation and sign-off, ensuring assumptions, risks, and trade-offs are clearly documented. Capacity-to-Scheduling Handover: Own the structured handover of approved capacity plans to Scheduling, ensuring capacity outputs are translated into clear scheduling requirements, assumptions, constraints, and sensitivities are fully understood, and timing and phasing of capacity changes are explicit. Act as the primary point of contact for Scheduling on capacity clarifications, interpretation of plan outputs, plan changes or re-validations. Ensure changes to capacity plans are version-controlled, communicated clearly and re-approved where required. Hiring Strategy Inputs & Workforce Supply Planning: Translate capacity plans into hiring requirements, including hiring volumes, start dates and ramp profiles, skill and location requirements. Data Collection & KPI Inputs for Capacity Exercises: Own the collection, validation, and preparation of data inputs required for capacity planning, including volumes and forecast outputs AHT and productivity metrics shrinkage, absence, and attrition data historical plan vs actual performance. Ensure data sources are consistent, documented, auditable and repeatable. Partner with Analytics and WFM execution teams to improve data quality and availability for future planning cycles. Scenario Analysis, Risk Identification & Continuous Improvement: Run structured what-if scenarios to assess the impact of demand volatility, hiring delays, productivity changes, operational or policy constraints. Partner with Operations, Talent Acquisition and Ops Partners to validate hiring feasibility and constraints. Highlight hiring risks such as lead-time misalignment, ramp shortfalls, attrition sensitivity. Support workforce supply decision-making by providing clear, data-backed hiring scenarios. Qualifications 2–4 years of experience in Workforce Management, Capacity Planning, Forecasting, Planning, or Operations Analytics. Experience working in high-volume operational environments (contact centre or case-based). Exposure to planning cycles, stakeholder validation, and workforce supply planning. Strong understanding of capacity planning concepts, including demand vs supply balancing, AHT and productivity drivers, shrinkage and availability, skill-based capacity modelling. Ability to build, maintain, and explain structured planning models. Comfortable analysing scenarios and articulating impacts and risks. Strong proficiency in spreadsheets (Excel / Google Sheets), including complex formulas, scenario modelling and data validation. Experience working with WFM or planning tools (e.g. Calabrio, NICE, Verint, or similar) is preferred. Comfortable working with large datasets and multiple data sources. A self-starter who is comfortable working autonomously. Additional information About this role: Location: Tallinn (sponsorship available) Salary: Salary range: 2,950€ - €3,750€ For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Analyst - Customer Reporting

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Senior Product Analyst to join Grow's Customer Reporting team in Tallinn . Customer Reporting owns how we inform customers about holdings, performance, fees, statements, regulatory reports, and tax obligations across Grow products. The team's mission is to help customers understand how their money is performing with Wise, meet tax obligations easily and in line with domestic market norms, and support Wise in maintaining regulatory reporting obligations across markets. This is an embedded product analytics role. You will partner with product, engineering, tax/regulatory, risk, compliance, and operations to turn a complex reporting domain into clear customer outcomes, measurable product work, and reliable data foundations. What You Will Work On Define the measurement framework for customer reporting across statements, tax reporting, holdings, performance, fees, and regulatory reports. Help bring global tax reporting in-house by supporting prioritization, data requirements, quality checks, and customer-impact measurement. Support withholding tax readiness and local tax authority integration work where market needs require it. Standardize how the team measures statement quality, reporting completeness, customer friction, operational reliability, and defects. Build or specify dashboards, data models, and monitoring that help the team spot reporting gaps before they affect customers. Partner with engineering on governed reporting data flows, ownership, SLAs, and controls. Translate ambiguous product, regulatory, and customer problems into practical analysis, decision options, and next steps. What Success Looks Like The team has clear metrics for whether Customer Reporting is helping customers understand their money and meet obligations. Product and engineering can prioritize reporting work using data on customer impact, operational risk, regulatory need, and effort. Reporting data flows are observable, trusted, and actionable for the team. Stakeholders understand tradeoffs because analysis is clear, caveated, and connected to the decision. Qualifications You're placed in Tallinn, Estonia; or have willingness to move here (we'll not be able to support with relocation costs, but can support with right to work documentation). You've strong SQL skills and can reason clearly about data grain, joins, windows, aggregation, and data modeling. You can turn ambiguous product questions into structured analysis and practical recommendations. You've good product intuition and care about customer outcomes, not only metrics and dashboards. You've strong stakeholder management skills and are able to communicate clearly with product, engineering, risk, compliance, tax/regulatory, and operations partners. You notice data quality, completeness, and reliability issues, and you know when they matter for a customer-facing product. You're curious about regulated fintech domains such as statements, tax reporting, holdings, performance, fees, and customer trust. It would be great if you had these skills (nice-to-haves): Experience in fintech, payments, investments, savings, regulated products, tax reporting, customer-facing reporting, Dbt, Airflow, Snowflake, Python Monitoring and controls for customer-facing data products. Sounds like the next step for you? Apply by submitting us your CV in English, which highlights your experience in product analytics and impact you've delivered. PS! For this role we will only be able to support with right to work documentation (visa, residence permit) but not with relocation costs. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Engineering Lead - Treasury

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role We are looking for a Senior Engineering Lead to own Money Movement, Liquidity, Cash, and Asset Management. This role is crucial to impact clients everywhere moving billions instantly and reliably at scale. You will design the foundations for our next global leap. You will scale and lead the teams that build our high-confidence view of global cash and the tooling for asset management with automated, smart, risk-aware decisions. This is a unique chance. You will tackle deep engineering challenges with a clear, direct impact on client experience and Wise’s financials. How do we work? At Wise, we work in autonomous, cross-functional teams. As a Senior Engineering Lead, you will work in a highly collaborative environment, partnering closely with Product Managers, Analysts, Data Scientists and key stakeholders in our Treasury, Finance, Pricing teams. Together, you will define the strategy, shape the roadmap, and deliver impactful solutions that advance our mission. What will you be working on? Global Treasury Money Movement: Ensure that Treasury can seamlessly distribute operational funds across hundreds of bank accounts in over 50 currencies timely, at minimal cost, and at scale. You will own core engineering services including Order Management, Market Connector, Liquidity Planner, and Wishmaster (our funding workflow platform). Elevated Customer Experience: Lead the development of a reliable, real-time view of our liquidity for multiple products. You will be responsible for driving our core North Star metrics, ensuring funds are delivered on time and in sufficient quantity so that customer transfers are never delayed. Financial Strength and Resilience: Design and implement advanced monitoring systems to optimize financial resource management systems, directly contributing to substantial operational efficiency gains. Strengthen our foundational scaling strategy, allowing us to operate with greater agility and confidence as we grow. Controlled and Intelligent Scalability: Engineer sophisticated, fine-grained control mechanisms to manage liquidity utilization effectively. Ensure the rapid processing of high-value transactions while maintaining robust, strategic controls to manage flow as needed. Automated Investment and Risk Management Tooling: Develop systems to enable investment of surplus cash while adhering to strict risk and regulatory parameters. Collaborate with data scientists and help develop machine learning to forecast future cash inflows and outflows across all currencies and jurisdictions with high accuracy, enabling proactive and optimal cash positioning and minimizing idle balances. Qualifications What do you need? We are seeking a proven Senior Engineering Leader who thrives on complexity. The ideal candidate combines architectural depth in distributed systems with a sharp commercial and product intuition, capable of navigating the intricate trade-offs between financial cost, operational risk, and customer experience. Qualifications: • You have a strong background in software engineering, with proven experience designing, building, and operating complex, scalable and reliable distributed and event-driven systems in a production environment. • You are comfortable working on a complex and high-stakes domain, such as treasury, payments, or finance, and can guide a team through its unique technical challenges. • You have a strong sense of ownership and the ability to think beyond technical implementation to understand how your team's work directly impacts business risk, cost, and customer satisfaction. • You have experience working closely with product managers and stakeholders to define requirements and prioritize the most impactful work. • You have demonstrable experience leading and mentoring engineering leads and engineers across diverse domains and all levels. You possess the skills to guide leads towards high-performing teams that are collaborative, supportive, and passionate about achieving goals. • You lead by example, inspiring your team to produce high-quality, maintainable code and uphold high engineering standards. • You are an excellent communicator, capable of articulating complex technical concepts clearly to both technical and non-technical audiences. While these are the core requirements, the following experiences will set you apart: • Experience leading an engineering team in a treasury, fintech, or other complex, high-stakes domain. • Experience building and scaling event-driven systems with real-time aggregations frameworks • Previous experience scaling both teams and systems to support rapid business growth. Additional information Wise Benefits 🚀 RSUs in a growing company 💪 An annual self-development budget ❤️ Statutory maternity leave, with a perk of 8 fully paid weeks of parental leave for birth or adoption ❤️ Paternity leave for 8 weeks at full pay 🌿 3 fully paid ‘me days’ per year to help you manage life 🏝️ A paid 6-week sabbatical leave after four years Find out more about what we offer . Interested? Find out more: 👀 How we work – a practical guide 💻 The Wise Tech Stack, 2025 edition 📈 Our Engineering career map ❤️ Our values …or check out our Engineering blog For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

High Volume Support Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The High Volume Support Specialist is the frontline owner of trust and retention for our highest-volume customer segment. Your purpose is to deliver service and expert guidance so strong that our most valuable customers become our most passionate advocates. The customers you support are moving large amounts of money. This can be an anxious time, so emotional intelligence, accountability and clear ownership are critical to delivering effective support. You will own the customer experience end to end , even when other teams are needed to solve the underlying issue. This means you are responsible for clear communication , regular updates, internal coordination, and making the next step easy for the customer. You will not override regulatory, KYC, Financial Crime, or risk decisions, but you will help customers understand what is happening, reduce unnecessary friction, and escalate issues with the right context. You will support our high-volume Consumer and Business customers , where retention is the North Star metric. This is not a standard support role built around scripts or handoffs. You are a case owner , and you make the customer experience feel overwhelmingly human. Your core mission is to turn every interaction, whether by email or live channels, into a reason for the customer to stay. You will handle complex enquiries with a solution-focused mindset and a high degree of autonomy. You are the customer’s champion , ensuring that even when things go wrong, the quality of service strengthens loyalty instead of weakening it. You will work in a fast-paced environment where efficiency meets empathy . You are empowered to make decisions, solve problems creatively and own the outcome. You will also act as the eyes and ears on the ground, sharing insights with the High Volume Senior Lead to help refine our playbook and reduce friction. Responsibilities Case Ownership & Resolution Take full cradle-to-grave ownership of customer enquiries and issues by default. You are the customer’s single point of contact until the issue is resolved.; you do not "pass the buck." You consistently aim for first contact resolution, demonstrating your commitment to getting the right outcome and not just completing a task. Manage a dynamic workflow across different channels, ensuring high-volume demand is met without sacrificing quality. Use creative thinking to diagnose complex issues . Move beyond standard operating procedures when needed to find solutions that work for the customer and the business, from both a regulatory and efficiency perspective Work closely with other teams , such as KYC and Financial Crime to seamlessly facilitate customer issues and act as an advocate for the customer. Retention & Loyalty Treat every interaction as a retention opportunity. Identify "at-risk" behaviors or sentiments and intervene with high-touch service and real time conversations, anticipating potential needs and likely friction to prevent churn. Educate customers on how to get the most out of our products, moving the conversation from "fixing a problem" to "adding value." De-escalate friction with professional empathy, transparency and confidence, turning negative sentiment into positive advocacy. Participate in initiatives and programmes designed to improve customer retention eg re-contacting self deactivated customers. Deliver empowered solutions that solve for tomorrow by proactively addressing future friction points before the customer even identifies them. Operational Excellence & Feedback Maintain rigorous adherence to High Volume KPI’s. Act as a feedback loop for the High Volume Senior Lead and wider management team. Use high-level root cause analysis to identify recurring trends, broken processes, customer education opportunities and product bugs that are driving high contact volumes. Document unique case resolutions and creative fixes so individual wins become scalable learnings for the wider team and knowledge base Qualifications Skill Requirements Essential Experience: 2+ years in a customer-facing role , preferably in a high-volume, high-growth, and complex customer servicing environment (e.g. FinTech, SaaS, Tech). Retention Mindset: You understand that support is a revenue-protection function. You are driven by the challenge of turning a dissatisfied customer into a loyal one, or detractor/passive into a promoter. Accountability: A must-have. You take pride in closing the loop. You are comfortable holding the ball and driving the resolution , even when the answer isn't immediately obvious. For you accountability doesn’t stop there, you also take ownership for your personal development and time management to be the best you can for your customers. Empowerment and Autonomy: You positively thrive on having the freedom to decide how to deliver the best outcome to the customer, safe in the knowledge that you have ‘permission’ to act in the customer’s best interests, provided you remain compliant with regulation. Creative Problem Solving: You are comfortable working in the "grey." You don't need a script to know how to help someone, instead you use critical thinking to find the best possible outcome, working effectively as a team to get things done where needed . Communication Expertise: Exceptional written and verbal communication skills. You can explain complex concepts simply, and you know how to deliver difficult news with grace and professionalism. Change Agent: You proactively promote and embrace change for the relentless betterment of the customer experience - you are progressive and resilient. Tech Savvy: Comfortable jumping between different support tools, CRMs, and internal systems with speed and accuracy. High Intensity Learning: Ability to take in and make connections between large volumes of information in different formats and from various sources in order to fully understand root causes and make proactive judgements and effective decisions on how to resolve customer queries and identify improvement opportunities. Additional information Hiring Process: Application review (CV + Cover Letter) Maki Assessment (Online Skills assessment) Interview with the team What’s in it for you: 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget 🏝️ A paid 6-week sabbatical leave after four years ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually Click here to learn more about the benefits that we offer at Wise. Application Process If you're interested in the position please apply by submitting your CV and your cover letter Questions to answer in the cover letter: Could you briefly tell us about your background in customer service and what specifically attracted you to this role at Wise? What are your personal goals for the next 2 years, and how do you envision achieving them within a role like this at Wise? When would you be available to join Wise if you are successful? Please note that we do not provide visa sponsorship for this role, you need to be eligible to work in Estonia. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Demand Management Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As a Demand Management Analyst , you are the senior execution authority and "Demand Signal Integrator" responsible for the integrity of all data entering the WFM cycle. Your mission is to transform fragmented demand signals from Product, Compliance, and Operations into structured, forecast-ready inputs to support headcount planning and SLA performance. You act as the critical operational bridge and "filter," validating assumptions to ensure no demand driver enters production without structured volume attribution and capacity visibility. You provide senior-level oversight while executing high-rigor analytical modeling to prevent reactive launches. Demand Strategy & Governance Enforce the "No DM Sign-off, No Launch" governance policy to ensure operational readiness. Lead the structured intake of demand drivers (Product releases, Compliance changes, etc.) into a centralized Source of Truth (SOT). Develop and implement a Tier Framework to classify drivers based on volume impact and required lead times. Act as the primary point of contact for senior leaders to negotiate launch timelines and challenge high-level assumptions with data. Analyze and navigate historical data to validate and challenge forecasting assumptions, translating insights into advanced Google Sheets models and analyses Analytical Modeling, AI & Capacity Integration Translate validated demand forecasts and work with WFM to support their work of translating demand forecasts into specific headcount, FTE, and skill-based capacity requirements. Perform high-rigor "What-If" scenario modeling to evaluate the SLA and cost impact of launch delays or volume spikes. Execute advanced data extraction using SQL to perform cohort analysis and validate volume estimates. Collaborate with capacity planning the structured handover of approved capacity plans to Scheduling and Intraday, ensuring all constraints and sensitivities are understood. AI & Automation Architecture: Leverage generative AI and large language models to accelerate data extraction workflows, automate documentation of complex assumptions, write/debug SQL scripts, and generate predictive natural-language scenarios to support executive decision-making Monitoring, Attribution & RCA Lead post-launch monitoring to track actual volume vs. expected impact, identifying "demand leakage" and cannibalization. Conduct structured Root Cause Analysis (RCA) on variance between forecasts and actuals to refine future modeling. Develop custom LookML models and automated dashboards to monitor demand driver workload in real-time. Mentorship & Continuous Improvement Provide day-to-day coaching and mentorship to junior servicing scale team members to uplift judgment and execution quality. Review work outputs such as intake logs and demand plans to ensure scheduling hygiene and risk awareness. Drive the transition toward automated, machine-learning-driven demand forecasting. Other tasks that are related to the role and assigned by Demand Manager Qualifications 3–5 years of hands-on experience in Workforce Management, Demand Planning or Capacity Planning in high-volume environments. Advanced proficiency in Excel/Google Sheets (complex modeling and macros) and SQL (joins, subqueries, window functions). Professional fluency in English; additional operational languages are a plus. Ability to implement advanced statistical methods (e.g., ARIMA or GARCH) for time-series forecasting. Expertise in understanding and transforming demand signals into forecast-ready inputs for headcount plans. Ability to translate complex technical analysis into 3-slide narratives that influence non-technical Product leads. Capability to build dynamic "What-If" models to quantify operational risk. Deep understanding of SLA mechanics, AHT drivers, and intraday distribution patterns. Effectively persuades and negotiates with senior leaders, gaining buy-in for complex capacity initiatives. Makes timely, risk-based decisions even with incomplete information during operational volatility. Comfortably pushes back on unrealistic launch timelines when data indicates capacity risk. Demonstrated ability to influence execution quality and coach others without formal direct-report authority. Strong accountability for demand driver accuracy and output metrics. Acting as problem-solver who identifies opportunities and challenges assumptions, rather than simply executing assigned tasks. Additional information If you're interested, please apply by submitting your CV in English. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Demand Manager

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a strategic and highly organized Demand Manager to lead our Know Your Customer (KYC) and Customer Support (CS) initiatives. This person will be responsible for managing demand, prioritizing work, and ensuring seamless communication and coordination between Product, Compliance, and Operations teams. The role requires a strong analytical mindset, a deep understanding of financial crime and payment processes, and a proven ability to lead complex, cross-functional programs. Key Responsibilities: Demand Governance Ownership Own structured demand intake framework across all servicing verticals. Ensure no demand driver is launched without formal intake and visibility. Maintain centralized demand tracking system. Enforce release gating standards. You ensure discipline before impact. Pre-Launch Validation & Impact Assessment Lead validation of projected volumes and workload assumptions. Partner with Planning to quantify FTE and cost impact. Identify structural capacity risks before launch. Escalate capacity conflicts to executive forums. Ensure launch sequencing aligns with workforce readiness. No initiative should reach operations without quantified impact. Demand Prioritization & Capacity Trade-Off Management Facilitate structured prioritization when capacity is constrained. Quantify trade-offs between compliance urgency, customer impact, cost, and operational risk. Support structured decision-making across Product and Operations. Ensure prioritization decisions are documented and traceable. You bring data-driven structure to difficult decisions. Post-Launch Monitoring & Attribution Governance Ensure actual vs expected workload variance is monitored. Identify initiatives causing SLA or occupancy instability. Quantify cost impact of demand drivers. Close the feedback loop with Product and Compliance. Maintain post-launch reporting discipline. Demand must be measurable and attributable. Workforce & Financial Integration Ensure demand drivers are integrated into mid- and long-term capacity plans. Validate hiring implications with Capacity Programs. Provide cost visibility to Finance. Identify cumulative cost impact of incremental initiatives. Ensure alignment between growth initiatives and budget discipline. Demand governance protects margin. Executive Stakeholder Partnership Operate as senior partner to Product, Compliance, and Operations leadership. Provide executive-ready insights on demand pipeline health. Escalate systemic risk when demand outpaces capacity. Participate in MBR/QBR governance cycles. You operate at an executive influence level. People Leadership & Capability Development Manage Demand Management Leads or Specialists. Define discipline standards and performance expectations. Build analytical maturity within the team. Ensure structured documentation and governance adherence. Drive capability uplift in cost impact modeling and FTE estimation. You build a disciplined demand governance function — not individual contributors. Qualifications 6–10 years in Operations, Workforce Management, Product Operations, or Program Governance. Experience operating in complex, multi-vertical environments. Experience managing cross-functional stakeholders. Experience in capacity planning or performance governance environments. Minimum 2+ years of people leadership experience. High ownership and accountability mindset. Strong Excel / modeling capability. Ability to quantify FTE and cost implications. Strong analytical and structured reasoning. Desired Skills: SQL proficiency. Experience with BI dashboards. Familiarity with WFM lifecycle. Understanding of financial planning cycles. Additional information If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Software Engineer - Microsoft Business Central Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Introduction We're looking for a talented Software Engineer to join our team and take on a critical role in optimizing and extending our Microsoft Business Central (BC) environment. In this high-impact position, you will contribute to the configuration, customization, and integration of BC to support seamless business operations. You'll play a key role in building robust integrations with third-party applications, managing the underlying infrastructure, and leading our migration to the cloud-based version of BC. If you have hands-on experience with BC development, enjoy solving complex integration challenges, and are passionate about delivering scalable enterprise solutions, we want to hear from you. This role is ideal for a strong full-stack engineer with expertise in ERP systems, particularly Microsoft Business Central, who thrives on tweaking configurations, deploying updates, and ensuring reliable data flows across our ecosystem. Key Responsibilities What You'll Do Configure, customize, and extend Microsoft Business Central using AL (Application Language) or C/AL, including building and maintaining custom pages, reports, and extensions to meet business needs. Design, develop, and deploy integrations between Business Central and third-party applications via APIs (e.g., OData web services, REST APIs), enabling data synchronization for workflows like inventory, finance, and CRM. Manage and optimize the Microsoft SQL Server database that powers Business Central, ensuring data integrity, performance tuning, high availability, and compliance with best practices. Implement and maintain CI/CD pipelines using tools like Azure DevOps or GitHub Actions for efficient deployment, testing, and versioning of BC customizations and extensions. Collaborate closely with business stakeholders, IT teams, and external vendors to gather requirements, troubleshoot issues, and deliver solutions that enhance operational efficiency. Lead the planning and execution of our migration from on-premises Business Central to the cloud (SaaS) version, including data migration, configuration transfer, and minimal downtime strategies. Uphold security, reliability, and monitoring standards for BC environments, including role-based access, audit trails, and proactive issue resolution. Participate in on-call rotations as needed to support production systems and contribute to process improvements for faster incident response. Qualifications Requirements Strong proficiency in Microsoft Business Central development, including configuration, extension building, and customization using AL/C/AL. Hands-on experience with Microsoft SQL Server management, including querying, indexing, backup/recovery, and performance optimization. Expertise in CI/CD practices and tools (e.g., Azure DevOps, PowerShell scripting) for deploying and managing BC updates and extensions. Proven track record in building API-based integrations (RESTful, SOAP, OData) with third-party systems, such as Salesforce, Shopify, or custom apps. A strong product mindset with a focus on user experience, including designing intuitive extensions and workflows within BC. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to break down complex problems into actionable milestones that deliver quick value. Curiosity and drive for continuous learning, especially around Microsoft ecosystem updates and cloud technologies. Familiarity with ERP concepts and business processes (e.g., finance, supply chain) is essential. Qualifications We recognize that few candidates will have every skill listed, and we're committed to supporting your growth. If you meet most of these and are excited to dive deeper into Business Central, we'd love to talk! Nice-to-Haves Experience with Microsoft Dynamics 365 integrations or other ERP systems (e.g., SAP, Oracle). Knowledge of cloud migration strategies for Business Central, including Azure-based deployments and hybrid setups. Proficiency in Power Platform tools (e.g., Power Automate, Power BI) for enhancing BC workflows. Background in agile methodologies and version control with Git. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Software Engineer - Finance Core Accounting

Wise

About the company Wise is one of the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got over 16 million customers across the globe and we’re growing. Fast. Current banking systems don't let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. And, we need a talented Software Engineer (IC3) to join our mission. The role The team you’ll be working with: Core Accounting in Finance Finance drives financial accounting, business monitoring and representing Wise financials to board, investors, regulators and auditors. Their focus is on running financial processes in an efficient, scalable and controlled manner and ensuring timely and accurate financial reporting. Finance Services at Wise record over 1 billion ledger entries per month, averaging at 400,000 events per minute. Teams in Finance are responsible for the following: Core Accounting : Providing ledger as a service and responsible for the Third Party integrations along with spitting the financial aggregations out. Finance Implementation : Journaling of financial transactions of new customer products/features Integrations Experience: Improving the experience and process of onboarding new product financials. Data & Assurance: Managing the governance and controls over all financial data About the Role As an IC3 Software Engineer to join our Core Accounting team you would be responsible for shaping and delivering some of the key initiatives and functionalities in the team like: Design, shape, develop, and test applications using Java, Spring Boot, PostgreSQL, Kafka and React in a micro services environment Participate in the development of our ledger as a service, aggregation pipeline for financials, and 3rd party integrations Learn and take ownership of the 3rd party systems we in finance have and how we integrate with them Work cross-functionally in squads who are vital to driving the mission of making ledger and financials more timely, accurate and controlled. Create clear and helpful interfaces, whilst maintaining consistency, maintainability and performance Collaborate with cross-functional teams to identify and prioritize product requirements Write clean, efficient, and well-documented code that adheres to our coding standards Participate in code reviews and contribute to the improvement of our codebase Participate in team ceremonies and planning cycles Qualifications Technical Leadership & Delivery Own large-scale projects : Lead the technical roadmap and deliverables for significant, impactful initiatives (8+ engineering weeks) Design scalable systems: Build backend services and APIs with a long-term approach, using design patterns that enable easy iteration and scaling Full-stack contribution : Work across the entire stack with particular strength in backend technologies, ensuring seamless integration between frontend and backend systems Maintain system reliability : Take accountability for the availability, reliability, and security of the systems you build API-first design : Ensure all products are designed with strong, well-documented APIs that partners and internal teams can easily consume Product & Strategic Impact Drive technical roadmap: Own and contribute to your team's technical roadmap alongside product partners Product thinking: Provide strong feedback on product roadmaps, always able to articulate why something is being built, what customer problem it solves, and expected impact Technical debt management: Proactively address technical debt and plan work to keep it within risk appetite Cross-team collaboration : Promote collaboration across teams to minimize duplicate work and align everyone toward common goals Mentorship & Team Excellence Mentor engineers: Coach and assist other engineers in your team and broader engineering guilds Own onboarding: Lead the onboarding process for new engineers joining your team Engineering practices: Ensure your team follows Wise's engineering best practices (observability, security, database usage, testing, etc.) Technical Expertise Backend mastery: Expert-level knowledge in backend technologies with up-to-date knowledge of your discipline Full-stack capabilities: Strong understanding of frontend technologies and ability to work across the entire stack Distributed systems: Solid understanding of distributed systems, microservices, and how to design them effectively System design: Experience designing and building scalable, maintainable systems with proper abstractions Leadership & Collaboration Mentorship skills: Proven ability to coach and develop other engineers Cross-functional collaboration: Excellent communication skills across engineering, product, design, and other functions Ownership mindset: Embrace long-term ownership while building redundancy and knowledge sharing Cultural contributor: Exemplify Wise values and contribute Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Senior Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. Key Responsibilities: QA Senior Specialist will execute the Quality checks and calibrations for the most complex and high-risk cases and leads on thematic reviews using test scripts and scorecards to assess compliance with policies, guidance and risk appetite. Acts as a Subject Matter Expert , resolving complex queries/escalations to drive correct, consistent decision making and effective Root Cause Analysis. Supports Audit/Regulatory activity when required. Leads calibration activity internally within QA, and with other stakeholders (e.g. Operations, Products and Line 2) to ensure consistent, correct outcomes are achieved and drive best practice. Challenges QA findings to ensure they are fair and correct, based on risk appetite and policy. Foster team collaboration, sharing knowledge and best practice and mentor colleagues to enhance team capabilities. Uses advanced analytical techniques and AI to analyse QA outcomes and data to identify trends and analyse/investigate more complex issues and root causes inform actionable insights and recommendations. Presents insights to stakeholders and Forums (when required), influencing continuous improvement. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. Embody and uphold Wise’s values in daily interactions. Qualifications We are seeking candidates with experience in the Payments domain and a strong, end-to-end understanding of how money moves through a modern payments business. Pay-In & Pay-Out: Deep familiarity with how customer funds are received, processed, and disbursed across multiple payment methods and rails. Reconciliation & Settlement: Solid grasp of how transactions are matched, balanced, and settled between internal systems, banking partners, and payment schemes. Exception Handling & Operational Excellence: Ability to diagnose and resolve payment issues — failures, returns, refunds, chargebacks — while balancing speed, accuracy, and customer experience. Skills & Requirements Required: Professional experience: 3+years of QA or experience of working cases in Payments domain inclusive of coaching others in domain relevant subjects. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Self-development: Is committed to learn and develop deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Share insights and best practice with colleagues. Functional skills: Quality Assurance methodology: Good experience of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria, root cause analysis and continuous improvement. Identifies opportunities and takes ownership for driving and influencing improvement across the QA team and wider organisation. Risk and Compliance expertise relevant to the function, including ability to identify and assess risks, interpret and apply policy requirements and guidance, and a strong understanding of the regulatory environment. Analytical Skills: Capable of reviewing complex customer files and evidence robust risk-based decisions regarding . Training and competency assessment: Ability to train and coach QA Specialists on the technical aspects relevant to the domain, as well as all aspects of QA methodology, testing, scoring and root cause analysis to ensure QA Specialists achieve and maintain competency. Systems & tools: Proficient at using systems, dashboards and AI tools to analyse data, trends and provide actionable insights. Actively drives opportunities to use AI for more complex analytical tasks, at individual and team level. Values & Behaviours Critical Thinking: Ability to critically assess information not just at case level but where relevant at an aggregate level (e.g. Segment, product etc) demonstrate attention to detail, constructively challenge, dig deeper where required, and make reasonable and robust decisions with clear rationale and audit trails. Problem Solving with a proven ability to diagnose complex, systemic issues and identify and recommend actions and best practice. Ability to manage challenges to QA results in a proactive and constructive way. Communication and stakeholder management skills: Can clearly explain risks, issues and communicate QA outcomes with key stakeholders at all levels. Adaptability: Proactively identifies, assesses and manages changes impacting the QA team to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Please apply with your CV and Cover Letter, explaining "What makes you a good fit for the Quality Assurance Senior Specialist role?" Additional details: Location: Tallinn - Sponsorship available For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Compliance Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Data Analyst who is passionate about Wise’s mission of Money Without Borders and who will partner with our global compliance teams to help us on our journey to Mission Zero! About the team: Truly delivering on our promise of Money Without Borders means we need to build the best local setups within each of the markets we serve, while ensuring we appropriately manage the risks associated with business operations. You will join a team of analysts who will develop and own the reporting layer for compliance activities to give assurance to the Board and our regulators that we are effectively managing the risks we face. These activities include regulatory reporting- both routine and ad hoc- as well as compliance monitoring and testing. Your mission: You will join the Compliance & Internal Audit Analytics team to help the organisation better understand compliance risks across the globe. You will do this by partnering very closely with 2nd line in the Monitoring & Testing team, to ensure they can execute against their testing plan, as well as leveraging data to proactively monitor risks. You’ll own the challenge of: Establishing an effective engagement model between analytics and Compliance in providing assurance that 1st line is effectively managing risks, primarily focused on the UK, but with the opportunity to partner with other regions when required. Executing an implementation plan to address analytical support for regulatory reporting Identifying opportunities for where automated compliance monitoring would be highly impactful This role will give you the opportunity to: Be part of a positive change in the world. Wise is fixing a broken financial system, and putting people and businesses in control of their money Help build a world-class compliance and internal audit analytics team that fosters high trust with our customers and external partners. Travel when needed to our offices across the globe to connect with local compliance experts. Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists, compliance and internal audit partners that you will work with and learn from. Qualifications A bit about you: You have built reporting outputs, creating advanced SQL scripts based on requirements communicated by stakeholders You have experience with using data engineering tools (GitHub, dbt, Airflow etc.) to transform messy data into clean and efficient pipelines You have experience with designing and owning data assets; you can build and maintain complex data sources and can leverage visualisation tools (Looker, Superset, PowerBI, Tableau etc.) to surface insights You understand the importance of data integrity, quality & governance. You know how to produce comprehensive data documentation You have stakeholder management skills; you know how to collaborate with key partners to get the job done You have a very strong sense of ownership and care about doing things the right way You have 3+ years experience working in data analytics You are able to prioritise your own work and independently manage competing priorities You understand the importance of devoting time to develop more junior team members through coaching and feedback You can contribute your own ideas to influence the team’s strategic roadmap You are proactive about asking the right questions and resolving blockers Bonus: You understand the purpose of robust risk, compliance and internal audit functions in financial institutions and are passionate about ensuring that customers are protected through these processes You have an understanding of how analytics can be used within Compliance to provide assurance over the effectiveness of risk management You have experience in regulatory reporting and monitoring controls Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Finance Business Partner - Servicing

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Finance Business Partner - Servicing Due to continued and rapid growth we’re on the hunt for a Finance Business Partner to join our FP&A team in Tallinn. You’ll be part of the team that helps pilot the rocket ship. Your mission: You will be a strategic partner to senior stakeholders in the Servicing team (including Customer Support, Financial Crime, and KYC), helping them scale costs effectively and proactively identify insights to support decision making. You will lead the delivery of the planning process for Servicing, improving our ability to forecast complex headcount requirements and operating costs to enable sustainable growth and lower prices for customers. You will design and own scalable financial frameworks to analyse Wise’s cost base. You’ll identify risks and opportunities and influence change across the Servicing tribe through data-driven storytelling You’ll provide deep dives on key metrics and perform variance analysis (Actuals vs. Forecast) to drive forecast accuracy and strategic decision-making. You’ll use this deep knowledge to help build a narrative on our results and manage communications and reporting to various stakeholders including Department leads and our leadership team You will proactively share knowledge across the Finance tribe, representing your team in cross-functional initiatives and mentoring junior colleagues on their operational deliverables. This role will give you the opportunity to: Drive Impact: Partner with Servicing leads to understand their operational complexities, and proactively find ways to reduce unit costs, to help drive our mission of lowering prices for customers. Shape Strategy: Use data to move beyond the numbers, shaping how Servicing invests and grows. Own your path: You will have the autonomy to own your path to success, leading complex projects from start to finish. Continuous Growth: You’ll sharpen your expertise in a fast-paced environment where you’ll proactively improve and build processes. Qualifications A bit about you: Proven experience acting as a trusted advisor to senior department leads, with the ability to negotiate and influence upwards. Extensive experience building complex financial models (ideally through a planning tool such as Anaplan) and owning end-to-end cost analysis. Proven track record of managing high-volume headcount planning and capacity modeling, ideally in an operational or customer-facing environment. Experience in establishing effective policies and procedures, implementing cost controls and monitoring ongoing spend Have an ability to go beyond the numbers and understand the bigger picture Detail oriented, great at working autonomously and meeting deadlines You have excellent communication skills and are able to influence others You have a professional finance qualification such as the ACA / ACCA / CIMA or equivalent (MBA or masters in Finance) Skills: Passionate about what we’re building at Wise. Strong project management skills and ability to cut through complexity Love digging in data, numbers, thinking systematically, and analysing inter-dependencies. Strong communicator: articulate, clear, strategic – with the ability to influence senior stakeholders Keen to roll up sleeves and get the job done Humble, comfortable operating with a level of uncertainty, keen to learn. Able to operate to defined timelines while bringing together a diverse stakeholder group. Able to work across multiple teams, offices, time-zones (and travel when needed!) with flexibility and a can do attitude. Bonus points for: Experience working in a fast-paced environment Experience with AI to help drive process improvements A working knowledge of Anaplan and Workday Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . Unfortunately we're not able to offer visa sponsorship or relocation for this role. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

WFM Operations Partner Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Workforce Management Operations Partner Lead to join our Operational team in our Tallinn, Estonia office! The WFM Operations Partner Lead is the primary interface between Workforce Management and Operations , responsible for ensuring that WFM disciplines are consistently understood, adopted, and applied in operational decision-making. This role does not execute tactical WFM activities such as intraday moves, schedule creation, or capacity modelling. Instead, it acts as a business partner and discipline guardian, translating WFM insights into clear operational trade-offs and constructively challenging decisions that undermine workforce plans. The Network: This is an individual contributor (IC) role with a "capability multiplier" mandate. While they do not have direct reports, they provide dotted-line mentorship and coaching to Intraday and Scheduling Specialists to improve their decision-quality. Team Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows. Your Mission Your mission is to shift Operations from reactive, short-term workforce decisions toward planned, data-driven execution, ensuring intraday, scheduling, and capacity principles are applied consistently to protect service, cost, and scalability outcomes. This role is not accountable for forecast accuracy, schedule creation, or intraday execution, which remain the responsibility of WFM execution teams. In addition, the WFM Operations Partner serves as a mentor and capability multiplier for Intraday and Scheduling Specialists, supporting their professional development and decision quality through guidance, coaching, and feedback, while maintaining a dotted-line connection rather than direct people management accountability. The candidate will focus on these high-priority initiatives immediately upon joining: Stakeholder Transition: Moving Operations leaders away from "gut-feel" staffing decisions toward the Service Scale operating principles and WFM playbooks. Governance Framework: Auditing and surfacing recurring "exceptions" or manual overrides in scheduling to identify where WFM discipline is breaking down. Decision-Quality Coaching: Running "mentor clinics" for Intraday and Scheduling Specialists to help them think about long-term trade-offs rather than just short-term fixes. Scenario Steering: Facilitating structured "What-If" conversations with Ops leads regarding upcoming demand spikes or staffing constraints, ensuring they understand confidence ranges rather than just "point estimates." Qualifications 2–4 Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services). Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments. The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice. Strategic Assertiveness : The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics. Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting. Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units. Prior WFM experience Schedule optimization experience / knowledge on how is it done Soft skills required: Strong stakeholder management. Welcome challenges with a positive attitude. Easily adapt to changes. Extremely guided towards teamwork/collaboration. Flexible to work weekends/Public Holidays Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings. Additional information Compensation: 3 450 - 4 500 EUR gross monthly + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior II Software Engineer - Machine Learning Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role For our customers, Wise should feel as simple as sending money from A to B. Behind that simplicity is a complex engine of currencies, routes, products, and features, generating terabytes of data every day. Data Products & Insights helps Wise turn that data into products, insights, and decisions at scale. Within this area, the Machine Learning Platform (MLP) team builds and maintains the infrastructure that enables data scientists across Wise to develop, deploy, serve, and monitor machine learning models at scale. Our platform powers predictions and decisions across the business - from fraud detection to treasury management to product personalisation - directly impacting how Wise serves millions of customers worldwide. Your mission and role will be building and maintaining a cost efficient and scalable machine learning platform, that is a delight to use and that provides a good engineering and data science experience while shortening the full experimentation feedback loop - a data scientist does not just deploy models fast, but learns fast which model is better. Your input will directly affect how Wise is making decisions and predictions on billions of events. We are looking for a Senior Software Engineer to join our team in Tallinn and help us evolve from a collection of tools into a coherent, self-service platform. How we work: We are a small, collaborative team that values product thinking, shared ownership, and continuous improvement. We are in the early stages of introducing structured agile practices and treat every process change as an experiment. The MLP team is part of the Data Products & Insights Squad. We own the infrastructure layer that sits between data scientists and production: model serving, training pipelines, model registry and experiment tracking, feature management, and model monitoring on the line. Our customers are internal - Data Scientists and ML engineers across Wise - and our success is measured by how effectively they can build, deploy, and iterate on models without friction. What will you be working on? Building and maintaining core ML platform services including model serving infrastructure, training pipelines, and experiment tracking Contributing to the evolution of our platform from individual service offerings towards a coherent, user-driven product Improving platform scalability, reliability, and operability, ensuring our infrastructure can support hundreds of models in production while making pragmatic trade-offs around cost, complexity, and user needs. Improving observability and monitoring across the model lifecycle, helping data scientists understand model health and performance Collaborating with data scientists to understand their workflows, pain points, and needs - treating them as your customers Participating in on-call/support rotation, contributing to platform stability and identifying opportunities to reduce operational toil Helping shape the technical and product roadmap by contributing to discovery, spikes (exploratory/investigative work), and architectural decisions Sharing knowledge across the team, reduce silos, mentor others, and help raise engineering standards through design reviews, code reviews, documentation, and continuous improvement. What does it take? You care about bringing value and satisfaction to your customers - the developer/user experience of the people who use your platform matters as much as the technical elegance of the solution You think in systems, not just features - you consider how components interact, where complexity lives, and how to reduce it You are comfortable working across the stack - from infrastructure and orchestration to APIs and developer tooling You take ownership of problems end-to-end, from understanding the need through to production and beyond You communicate clearly, build consensus, and enjoy collaborating with people from different disciplines - data scientists, product managers, and fellow engineers You have a growth mindset - curious, experimental, and open to giving and receiving regular feedback You share your ideas, continuously improve yourself and the team around you, and are comfortable working collaboratively in a hybrid environment What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. We value potential and enthusiasm as much as existing expertise. So if you have some of those listed below and are eager to learn more we do want to hear from you! Strong engineering background in Python with experience building and maintaining production systems Experience with Kubernetes - deploying, managing, and troubleshooting containerised workloads Familiarity with ML platform tooling such as MLflow, Airflow, or similar orchestration and experiment tracking frameworks Experience with cloud infrastructure (AWS or GCP) including compute, storage, and networking Understanding of distributed systems principles - you know the trade-offs between different architectures and can make pragmatic decisions Experience with observability and monitoring - building dashboards, alerts, and tooling that helps teams understand system health Solid understanding of software engineering best practices - testing, code review, CI/CD, and clean, maintainable code Ability to use AI-assisted development tools responsibly, while validating outputs and retaining ownership of code quality. Nice to haves Experience building or contributing to internal developer platforms or self-service tooling Familiarity with ML workflows - training, serving, feature engineering, model monitoring (you don't need to be a data scientist, but understanding the domain helps) Experience with Infrastructure as Code (Terraform, CDK, or similar) Exposure to streaming or batch data processing frameworks (Spark, Flink, Kafka) Interest in platform-as-product thinking - treating adoption, user experience, and feedback loops as first-class concerns What you get back The opportunity to shape a platform that directly enables ML-driven decisions across a global financial product serving millions of customers A team that values autonomy, experimentation, and continuous improvement - where your ideas about how we work matter as much as what we build Real ownership of the systems you work on - from architecture decisions to production operations Exposure to complex, real-world ML infrastructure challenges at scale A collaborative environment where people are grounded, driven, and genuinely enjoy working with others Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) What do we offer: Starting salary: gr. 85,000 - 108,000 EUR + RSUs Wise Benefits #LI-AB3 #LI-Hybrid Our Engineering career map Wise Engineering – https://medium.com/wise-engineeri Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Lead Data Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As a Lead Data Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here’s how you will be contributing: Analytical Capacity Planning and Forecasting. Focus on building and refining analytical models for strategic capacity planning. Take ownership of forecasting efforts to align with business growth and operational demands. Data Pipeline Ownership. Take ownership of data pipelines to maintain and improve data flow, ensuring reliability and accuracy. Predictive Modeling and Cause and Effect Analysis. Develop and implement robust models to predict outcomes and perform cause and effect analysis to identify key drivers, optimise processes, and enhance decision-making and strategic planning. Strategic Support and Analysis. Provide critical insights to assess the operational health of the KYC/FinCrime function, conduct in-depth cost analysis, and offer detailed analysis of operational metrics (including quality) to understand impacts on customer experiences. Performance Tracking and Initiative Optimisation. Monitor and track the performance of key strategic initiatives, capitalising on optimisation opportunities to enhance operational outcomes. KPI Implementation and Target Setting. Lead the development and implementation of the operations KPI tree and the target-setting framework, integrating these within reporting pipelines and strategic operations. Stakeholder Collaboration and Process Standardisation. Collaborate closely with various stakeholders to standardise processes across forecasting, scheduling, and real-time operations, promoting continuous improvement and strategic alignment. This is an IC3 role. For more information on our Analytics Career Map and levelling structure, click here . What you will bring: Quantitative Foundation. Ideally, you have a background in statistics, maths, physics, engineering, economics, or another scientific field. You apply first-principles thinking to break down complex operational problems. A Statistical Mindset. You have a natural grasp of data logic. You don't just look at averages; you understand distributions, variance, and significance. You enjoy applying that rigor to messy, real-world operational data to separate signal from noise. You have 4+ years of experience in analytics with demonstrated ability to approach complex problems with a strategic mindset, identifying innovative solutions that drive operational improvements. You have a background working with operational team analytics including capacity planning, forecasting, efficiency analysis, quality assurance, predictive analytics, and experimentation. You have experience working with complex data models in SQL (our warehouse is Snowflake) and analysing it using advanced SQL/Python/R Able to demonstrate that you can tell a story and proactively give guidance on strategy based on insights You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data You have a bias to action - you identify what needs to be done and make it happen. Some extra skills that are great (but not essential): Prior experience in Operation domains You have experience working with a WFM or Quality team. You have experience working with WFM Systems You have experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis methods Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Senior Team Lead - Sanctions

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a FinCrime Quality Team Lead to join our growing team. Quality Assurance Senior Lead - Sanctions Wise is a global technology company, building the best way to move and manage the world’s money. As the Quality Assurance Senior Team Lead, your role is to set the QA strategy for the sanctions domain, deliver against plans and KPIs, and build a credible, trusted team. You will use your subject matter expertise to ensure the accuracy, validity, and value of all QA outcomes. You will drive continuous improvement and partner with wider business stakeholders to deliver actionable insights that improve quality and champion a culture of risk management. Your Responsibilities: Area Leadership & People Management: Lead by example with a customer and risk-proportionate mindset. Coach and develop a high-performing QA team, delivering initiatives to grow their skills and managing succession plans for senior leads. Operational & Performance Management: Take accountability for the Sanction QA area’s delivery against KPIs and objectives. Identify process improvements, monitor resource allocation, and refine standard operating procedures to scale operations. Expertise Sharing: Act as a subject matter expert in Sanctions policy, Quality Assurance and risk management. Validate complex case outcomes, lead audit interactions, and assist the Compliance team in evolving internal procedures. Planning & Execution: Own the QA strategy, including sampling methodology, test scripts, and scorecards. Manage forecast demand and capacity plans to ensure KPIs and SLAs are consistently achieved. Stakeholder Management: Build constructive relationships with Operational Leaders. Translate QA data into a compelling narrative to communicate complex topics in an engaging way and influence business change. Qualifications About you: Experienced Leader: 4+ years of proven leadership experience in operations or compliance, with at least 2 years leading a medium-sized organisation (20-40 people). Domain Experience: +3 years of Sanctions experience working in the financial services sector . Compliance Expert: Advanced knowledge of laws and regulations applicable to Sanctions, with a deep understanding of global regulatory frameworks in financial services or payments. Data-Driven: Ability to use analytics to manage your domain, move team metrics, and translate data into trends that influence continuous improvement. Tech Forward: A promoter of AI literacy, identifying opportunities for automation and AI within the QA process to improve efficiency. Great Communicator: Fluent in English with the ability to clearly communicate complex topics and influence senior stakeholders. Problem Solver: Ability to challenge ways of working, critically assess data, and manage challenges before they escalate. Additional information Salary: 4 000 - 5 500 EUR Monthly gross + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Senior Team Lead - AML

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a FinCrime Quality Team Lead to join our growing team. Quality Assurance Senior Lead - AML Wise is a global technology company, building the best way to move and manage the world’s money. As the Quality Assurance Senior Team Lead, your role is to set the QA strategy for the AML domain, deliver against plans and KPIs, and build a credible, trusted team. You will use your subject matter expertise to ensure the accuracy, validity, and value of all QA outcomes. You will drive continuous improvement and partner with wider business stakeholders to deliver actionable insights that improve quality and champion a culture of risk management. Your Responsibilities: Area Leadership & People Management: Lead by example with a customer and risk-proportionate mindset. Coach and develop a high-performing QA team, delivering initiatives to grow their skills and managing succession plans for senior leads. Operational & Performance Management: Take accountability for the AML QA area’s delivery against KPIs and objectives. Identify process improvements, monitor resource allocation, and refine standard operating procedures to scale operations. Expertise Sharing: Act as a subject matter expert in AML policy, Quality Assurance and risk management. Validate complex case outcomes, lead audit interactions, and assist the Compliance team in evolving internal procedures. Planning & Execution: Own the QA strategy, including sampling methodology, test scripts, and scorecards. Manage forecast demand and capacity plans to ensure KPIs and SLAs are consistently achieved. Stakeholder Management: Build constructive relationships with Operational Leaders. Translate QA data into a compelling narrative to communicate complex topics in an engaging way and influence business change. Qualifications About you: Experienced Leader: 4+ years of proven leadership experience in operations or compliance, with at least 2 years leading a medium-sized organisation (20-40 people). Domain Experience: +3 years of AML experience working in the financial services sector. Compliance Expert: Advanced knowledge of laws and regulations applicable to AML, with a deep understanding of global regulatory frameworks in financial services or payments. Data-Driven: Ability to use analytics to manage your domain, move team metrics, and translate data into trends that influence continuous improvement. Tech Forward: A promoter of AI literacy, identifying opportunities for automation and AI within the QA process to improve efficiency. Great Communicator: Fluent in English with the ability to clearly communicate complex topics and influence senior stakeholders. Problem Solver: Ability to challenge ways of working, critically assess data, and manage challenges before they escalate. Additional information Salary: 4 000 - 5 500 EUR Monthly gross + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

High Risk Assessment Senior Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The High Risk Assessment Senior Lead is responsible for overseeing multiple High Risk Assessment Team Leads and their respective specialist teams. The High Risk Assessment team is responsible for mitigating risks associated with high risk customers. This area has a strong focus on maintaining compliance with AML/CFT regulations, and internal policies according to Wise’s risk appetite. You will need to ensure that your team is consistently delivering high-quality investigations and promote high quality compliance standards across the organization. Responsibilities Area Leadership Lead by example and drive a customer focused mindset across your team as well as the wider organization. Promote a culture of ownership and accountability. Enable your teams to become high-performing through coaching, continuous development, and succession plans for senior leads. People management Coach and develop a strong team of High Risk Assessment Team Leads. Come up with initiatives to help your team to grow their skills, behaviors, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions. Operational management Be accountable for your Area operations. Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to improve the ways we work. Performance management Measure group wide KPIs and ensure that your team leads as well as their direct reports meet performance targets and quality standards. Drive the initiatives and KPIs of your area with the organisation’s strategic vision. Provide regular coaching and work with your direct reports to inspire them and improve their leadership skills. Act as a key escalation point for issues that cannot be resolved by team leads. Be an advocate for the company values, our long term strategic goals and promote them across the KYC organization. Expertise Sharing Be a subject matter expert in KYC and financial crime areas with the ability to train and coach your team on operational topics. Maintain a comprehensive understanding of our regulatory obligations, internal policies. Apply a risk-based approach to deterring and preventing money laundering and financial crime. Able to represent your teams’ investigative work to internal auditors and senior leadership. Stay up to date on new regulations and ensure that your team follows best practices across their investigations. Planning and execution Ensure operational team plans are set in place and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your group is making progress on their goals. There is a clear strategy within your domain that is connected with the wider organisational key objectives. Stakeholder management and communication Lead and oversee complex, cross-team initiatives that involve multiple stakeholders. Set strategic priorities, allocate resources effectively, and ensure that key initiatives are delivered on time. You are able to communicate complex topics in an easy to understand and engaging way. Be an ambassador of Wise Culture and passionate advocate for Customer Success. Qualifications ​​​​​ Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. A minimum of 2-3 years of experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry. At least 3 years of leading small to medium sized teams . Advanced understanding of the regulatory framework surrounding KYC/AML. You are familiar with money laundering methods and other financial crime trends. You can build an environment where your team is incentivised to make decisions and apply a risk-based approach to their work. You are punctual, independent, proactive and willing to get things done. You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment. Ability to multi-task and take responsibility in challenging situations. You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. Proven track record of taking individual ownership and responsibilities as well as being a great team-player. Ability to independently analyze and move the team’s metrics without external support Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field. Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused). Experience in using Business Intelligence tools such as Looker, Superset, Redash or Microtab. Additional information Salary: 4350 to 5850 EUR gross monthly + RSUs Hiring Process Application Review: We’ll evaluate your experience and skills. Recruiter Screen First Interview Final Interview How to apply: Please submit your CV and Cover Letter. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

SSE Performance Steering Head

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your Mission Wise is scaling at an incredible pace, moving over £9 billion a month for 15 million customers. To keep our mission of "money without borders" sustainable, we must ensure our global operations are not just growing, but evolving. As the Global Head of Performance Steering, your mission is to lead a high-impact team of Performance Steering Leads (PSLs) across three continents. You will architect the data-driven frameworks that allow Wise to maximize capacity, reduce operational variance, and bridge the gap between technical product capabilities and manual operational effort. You are the guardian of operational efficiency, ensuring that as we scale, our performance remains predictable, high-quality, and cost-effective. The Role You will lead a global team of Performance Steering Leads based in India, Estonia, and the US. Your role is to elevate the "Performance Steering" function from individual metric monitoring to a cohesive global strategy. You will be responsible for the collective output of your leads, ensuring they effectively govern KPI targets and drive remediation across Customer Support, KYC, FinCrime, and Payment Operations. Key Responsibilities Leadership & Strategy: Manage and mentor a global team of PSLs, setting the long-term vision for metric governance and efficiency reviews. Global KPI Governance: Oversee the setting of aggressive yet achievable targets for core metrics (AHT, Occupancy, Adherence, CpH, SLA) across all global service teams and vendor partners. Advanced Statistical Oversight: Ensure the team effectively utilizes methodologies like Variance Significance Factor (VSF) and standard deviation analysis to eliminate operational performance gaps. Strategic Remediation: Act as the final point of escalation for complex Root Cause Analyses (RCAs). You will ensure that performance "triggers" lead to immediate, measurable action plans rather than just passive reporting. Product-Ops Integration: Partner with Product and Engineering leads to translate operational performance data into product requirements. You will identify where manual bottlenecks (Operational Debt) can be solved through automation. Vendor Governance: Work with Vendor Management to implement global scorecards and frameworks that ensure our external partners meet the same high-efficiency standards as our internal teams. Qualifications A bit about you You are a "builder" who thrives in non-corporate, fast-moving environments. You have a deep understanding of how large-scale operations function and a passion for using data to solve human and process-driven problems. Must-Haves Proven Leadership: 7+ years of experience in high-growth operations, with a track record of leading teams of leads or senior individual contributors. Analytical Power: Expert-level proficiency in SQL and data visualization. You must be comfortable interpreting complex statistical control metrics to assess process stability. WFM Mastery: A deep "under the hood" understanding of Workforce Management (WFM) and efficiency metrics. Storytelling with Data: Ability to take complex operational data and turn it into a compelling narrative for senior stakeholders, influencing roadmaps without direct authority. The "Wise" Mindset: You are entrepreneurial, hands-on, and ready to challenge conventional approaches or risk-averse mentalities. Nice-to-Haves Experience with Python or advanced automation tools (e.g., Twilio). A background in FinCrime or KYC operations within a high-growth FinTech environment. Experience managing "dotted line" relationships across global sites. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Bank Account Controller

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role So, what's the role? We are looking for a highly motivated individual to join our Treasury Team. Your key responsibilities evolve around the development, implementation and execution of Wise’s Bank Account & Access Management (BAAM) framework so that the risks around bank accounts, user accesses and payment activities are monitored in a secure and SOX control environment. You'll be integral to the daily operations of BAAM, ensuring our processes and controls over bank account and user access management are executed effectively. This is a highly cross-functional position, demanding exceptional collaboration with a wide range of stakeholders, including Payment & Treasury Operations, Risk and Control teams, as well as internal and external auditors. This role will be onsite at our Tallinn office, we operate a hybrid working model and ask employees to be in the office 3 days a week. What You’ll Be Doing: Together with the Product and Engineering, own the SOX control environment, process and infrastructure for BAAM at Wise Maintain complete and accurate internal records of our counterparties, bank accounts, authorised signatories and user accesses in the relevant systems Work closely with Payment Operations, Treasury, and Banking teams to ensure the effective execution of BAAM processes, acting as the primary point of contact for all BAAM-related matters Review and ensure timely and appropriate closure of BAAM tickets and requests Collaborate with Product and Engineering teams to ensure the soundness of our BAAM infrastructure and its overall operating environment Prepare periodic reporting materials on BAAM operations Support the lead and stakeholder to continuously enhance the BAAM processes to improve its efficiency Keep all BAAM documentation, including user guides, flowcharts, and the risk and control matrix, up-to-date and relevant Liaise with wider stakeholder group to tackle complex situations or new types of products or implementation Take charge of periodic reviews of accounts, user accesses, and signatories to ensure our records are complete, accurate, and ready for audit Liaise with internal and external auditors to address any audit requests and queries Support the Treasury function on other ad-hoc projects related to BAAM areas when required Qualifications What we are looking for: At least 4 years of proven experience in treasury or audit in SOX control environment, coupled with a solid understanding of risk and control principles in a large and fast paced organisation In depth understanding of treasury operational risk management, treasury best practices and SOX requirements Experience in opening & closing bank accounts for an organisation and managing user accesses and authorised signatories, or experience in financial audit or control testing in these areas Experience in managing high number of bank accounts (500+) across different regions and setting up a control governance framework. Skills: A self-starter with the ability to work independently in a self-directed way to thrive in a collaborative, team oriented, and fast-paced environment Critical thinking with ability to identify potential risks in a given situation Great attention to detail and problem solving skill Strong organisational skills with the ability to multitask, prioritise and work to meet tight deadlines Ability to establish good relationships across the organisation and build an effective working atmosphere with teams like Banking, Treasury, Finance and Payment Operations Strong communications skills, verbal and written, including ability to summarise key messages Ability to process data using Microsoft Excel and produce presentation using Power Point is essential Basic knowledge in data querying and visualisation including SQL, Excel VBA and Snowflake is preferable Relevant professional qualifications such as ACT, CIMA, ACCA, ACA are desirable but not mandatory Additional information Salary: 3750 - 4750 EUR gross monthly + RSUs For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Software Engineer I - AML

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role: At Wise, we move money for millions of people around the world — and we take that responsibility seriously. Our AML (Anti-Money Laundering) Handling team builds the internal tooling and investigative systems that help Wise detect, investigate, and report financial crime, keeping our platform safe for every customer who relies on us. We're looking for a Software Engineer with strong front-end engineering skills to help us build and improve the tooling our AML investigation agents use every day. From the interfaces agents use to review suspicious activity, to the GenAI-powered features that augment their investigations, your work will directly contribute to making Wise a safer place for everyone. What You'll Work On: You'll be embedded in our AML Handling product engineering team, working across the full stack of our back-office investigative systems that AML investigation agents rely on globally to identify and act on financial crime. Specifically, you can expect to: Build and improve investigative workflows end-to-end — Owning features from back-end data services through to the front-end interfaces agents use, with the goal of meaningfully reducing case handling time and improving decision quality. Integrate GenAI capabilities into agent tooling — We're actively embedding LLM-powered features directly into our investigative flows. You'll help build the pipelines, APIs, and interfaces that make these features reliable and trustworthy. Drive UX improvements across our investigative suite — Identifying and eliminating repetitive, redundant agent actions; improving how different systems integrate with each other; and pre-filling data intelligently by connecting front-end experiences to existing back-end data sources. Build and maintain back-end services — Contributing to the services that power case management, agent queues, automation logic, and data flows — ensuring they are reliable, observable, and scalable as our operations grow. Contribute to access control and security improvements — Helping ensure agents only see the customer data relevant to their active case assignment, closing a high-priority security vulnerability that protects both our customers and the integrity of our investigations. Instrument and analyse agent behaviour — Building front-end analytics and back-end data models that allow us to identify bottlenecks, measure the impact of our work, and prioritise improvements with confidence. Contribute to platform campaigns and tech health — Participating in company-wide engineering initiatives such as framework upgrades, service migrations, and on-call vendor transitions, keeping our systems reliable and secure. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Software Engineer - Generative AI Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you'll be working with: Generative AI Platform About the role: For our customers, using Wise is as simple as sending money from A to B. Yet behind our app and website is a complex engine of currencies, routes, products and features, generating terabytes of data each day. The Data Products and Insights squad is at the core of systems that store, process, and leverage data, machine learning models, and generative AI capabilities. Ultimately, this provides real-time insights and innovative ML and AI driven solutions that serve as key drivers for business growth. Your mission and role will be building and maintaining a platform that enables everyone at Wise to rapidly experiment and bring to production Generative AI based systems, providing tooling, guidance and guardrails so that teams can ensure the safety of our customers and their data. How we work We operate with a belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the Platform Tribe. As we grow, it is imperative to protect our customers’ money and navigate complex regulatory requirements world-wide. You will have a focus on running and maintaining services and libraries, making sure we have the right observability and service management elements in place. We need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for an engineer with relevant experience who can understand and respond to complex requirements and deliver simple solutions to help our teams achieve our mission with speed and confidence. What does it take? Great communication skills and the ability to build consensus - you’re comfortable making a case for what you believe we should be doing Experience being a self-starter, self-motivated and collaborative The mindset to solve problems from scratch Willingness to give and take regular feedback - regular feedback is part of our culture What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. We value potential and enthusiasm as much as existing expertise. So if you have some of those listed below and are eager to learn more we do want to hear from you! You have at least 4 years of engineering background in Python with years of experience putting solutions into production and maintaining them You have high coding standards - understanding of test coverage best practices & the test pyramid concept, and you are well versed in writing effective, scalable and clean code You have experience deploying microservices to cloud based systems You have experience designing and implementing distributed and concurrent systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architecture You have knowledge and experience with LLMs and building LLM based applications Experience with agentic frameworks and designing agentic-based workflows You have experience working with product teams helping to build out their ideas in production You stay on top of the latest developments and trends in the AI industry You know Prompt Engineering best practices You have the ability to take initiative while working collaboratively - identify problems, empathise with stakeholders and collaborators, create plans and implement solutions. You are a great communicator with the ability to clearly relay your plans back to the team, mentor junior engineers and seek out feedback for yourself The customer is at the heart of everything you do and this empathy drives the decisions you make Nice to haves: You have a solid engineering background in Typescript/Javascript, and have worked building performant UI’s and/or using TS/JS AI frameworks Passionate about technology and its relationship with product and user experience Ability to articulate complex and technical concepts to non-technical audiences Experience with Terraform, GitHub Actions, Infrastructure as Code, AWS or other cloud ecosystems Experience with Docker and Kubernetes and running containerized workloads Knowledge of Semantic Search and RAG based workflows Knowledge or experience with MCP servers Knowledge/interest in payment platforms, foreign exchange & complex systems architecture Be a customer of Wise What you get back: The opportunity to create meaningful change for our customers and team Loads of development opportunities Work with a team of passionate Engineers who love improving the lives of our fellow Wisers A fun work environment with social activities and events Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Engineering Lead - Generative AI Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Enter: our Generative AI Platform team! 🎉 For our customers, using Wise is as simple as sending money from A to B. Yet behind our app and website is a complex engine of currencies, routes, products and features, generating terabytes of data each day. The Data Products and Insights squad is at the core of systems that store, process, and leverage data, machine learning models, and generative AI capabilities. Ultimately, this provides real-time insights and innovative ML and AI driven solutions that serve as key drivers for business growth. Your mission will be to lead the team building and maintaining a platform that enables everyone at Wise to rapidly experiment and bring to production Generative AI based systems, providing tooling, guidance and guardrails so that teams can ensure the safety of our customers and their data. You will guide the sustainable growth of this critical function, leading other engineering leads and having the opportunity to shape multiple teams across AI enablement and controls. Your input will directly affect how Wise builds and scales Generative AI capabilities across the company, enabling teams to move with speed and confidence while maintaining reliability, security and operational excellence. How we work We operate with a belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the Platform Tribe. As we grow, it is imperative to protect our customers’ money and navigate complex regulatory requirements world-wide. You will have a focus on running and maintaining services and libraries, making sure we have the right observability and service management elements in place, with an eye for high-availability, assessing and reducing engineering load and devising more effective ways for the team to look after its cloud-based platform. We need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for an engineer with relevant experience who can understand and respond to complex requirements and deliver simple solutions to help our teams achieve our mission with speed and confidence. What does it take? You are an experienced leader, confident in problem-solving and guiding engineering teams through the complexities of project delivery using both agile and traditional methodologies. Great communication skills and the ability to build consensus - you’re comfortable making a case for what you believe we should be doing. Experience being a self-starter, self-motivated and collaborative. The mindset to solve problems from scratch. Comfortable taking ownership of vendor negotiations and explaining costs to the business. Willingness to give and take regular feedback - regular feedback is part of our culture. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. We value potential and enthusiasm as much as existing expertise. So if you have some of those listed below and are eager to learn more we do want to hear from you! You have a solid engineering background in Python with years of experience putting solutions into production and maintaining them. You have high coding standards - understanding of test coverage best practices & the test pyramid concept, and you are well versed in writing effective, scalable and clean code. You have experience deploying microservices to cloud based systems. You have experience designing and implementing distributed and concurrent systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architectures. You have knowledge and experience with LLMs and building LLM based applications. Experience with agentic frameworks and designing agentic-based workflows . You have experience working with product teams helping to build out their ideas in production. You stay on top of the latest developments and trends in the AI industry. You know Prompt Engineering best practices. You have the ability to take initiative while working collaboratively - identify problems, empathise with stakeholders and collaborators, create plans and implement solutions. You are a great communicator with the ability to clearly relay your plans back to the team, mentor junior engineers and seek out feedback for yourself. The customer is at the heart of everything you do and this empathy drives the decisions you make. Nice to haves You have a solid engineering background in Typescript/Javascript, and have worked building performant UI’s and/or using TS/JS AI frameworks. Familiar with standard Java stack including Spring Boot. Passionate about technology and its relationship with product and user experience. Ability to articulate complex and technical concepts to non-technical audiences. You are a security and privacy advocate, understanding concepts such as principle of least privilege, and are able to apply basic security principles at infrastructure and application level. Experience with Terraform, GitHub Actions, Infrastructure as Code, AWS or other cloud ecosystems. Experience with Docker and Kubernetes and running containerized workloads. Knowledge of Semantic Search and RAG based workflows. Knowledge or experience with MCP servers. Knowledge/interest in payment platforms, foreign exchange & complex systems architecture. Be a customer of Wise. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Manager - Finance Master Data Management

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role This role is a unique opportunity to have a massive impact on Wise's mission, and build the engine that powers the revolution, Money without Borders. Your mission: Your mission is to scale the backend financial engines at Wise during a pivotal growth phase following our recent US listing on NASDAQ. You will lead critical work within our Accounting Infrastructure team - which is responsible for the financial truth at Wise.. Your impact: Your mission is to build the centralized master data registry for finance at Wise. You will design the definitive “data fabric” that governs how financial dimensions and organizational structures are defined and replicated across our finance ecosystem. Your team builds the automated verification checks and data pipelines to keep multiple systems aligned and reduce “data drifts”. Unlocking Automation: You will build a single directional flow for financial data preventing local data alterations and removing the structural friction to automate our financials. Building Trust: Consistent master data is necessary for accounting automation and minimising risk of misstatement of financial information. Your work ensures that our financial platforms are audit-ready. Example of questions that you will answer in your role are - How do you design a zero-trust master data framework that prevents data silos from forming across our specialized internal applications? How do you design automated tracking mechanisms to detect when a core financial attribute changes in one internal application but not in others? How do you create a master data staging area that validates and maps core attributes before they are synchronized across different applications? You are joining the Finance Product team at a pivotal, hyper-growth stage as Wise has recently listed in the US. The Finance team is raising the bar on global regulatory maturity and providing a robust financial foundation for Wise’s sustained, rapid growth. This expansion is directly driven by the need to proactively mature our global financial controls and infrastructure to meet the highest standards required of a US-listed, global financial technology company. Qualifications Product Management Excellence 5-6 years of product building experience, as a product manager in a hands on role A willingness and capability to dive into the technical architecture, engaging directly with engineers to influence ledger design, data models, and event-sourcing patterns. An analytical mind to trace data lineage across interconnected microservices and design systemic solutions. Have defined and moved KPIs with features shipped Have built roadmaps for teams finding a path from uncertainty/chaos to clarity Problem Solving Analytically-minded, can clearly frame problems, articulate hypotheses and solutions, measure them and has used the tools to be able to do this without an analyst Showcases system-level thinking, a proven ability to look beyond the scope of a single product to design interconnected systems Nice-to-haves: Finance, Payments or Treasury experience particularly in Ledgers, Controls or Accounting Domain Understanding Understanding of finance systems in either an engineering, data or product role Understanding of operating in Finance organisations including financial reporting, commercials, and risk and control Experience with SOx Controls or Audits Experience of third party finance systems We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Team Lead - Payment Operations

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. Candidates with experience in the Payments domain and a strong, end-to-end understanding of how money moves through a modern payments business. Pay-In & Pay-Out: Deep familiarity with how customer funds are received, processed, and disbursed across multiple payment methods and rails. Reconciliation & Settlement: Solid grasp of how transactions are matched, balanced, and settled between internal systems, banking partners, and payment schemes. Exception Handling & Operational Excellence: Ability to diagnose and resolve payment issues — failures, returns, refunds, chargebacks — while balancing speed, accuracy, and customer experience. Key Responsibilities: Leadership : Lead by example and drive a customer focused and proactive risk & compliance management mindset across your team and the wider organization. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management: Coach and develop a strong and competent QA team. Conduct regular one on one coaching sessions and performance reviews. Deliver initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage plans to support development. Conduct regular check-ins and make robust recommendations to support Wise performance management activities. Operational management: Be accountable for your area of operations. Identify, propose and drive opportunities for improvements. Collaborate with central functions and other teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to scale and deliver quality QA that stakeholders can trust and rely on. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Ensure effective communication and escalation of blockers impacting delivery of the QA outcomes supported with actions that are being taken or required. Performance management : Be fully responsible for performance of your area of operations. Drive the initiatives, KPIs and OKRs of your area in line with the organisation’s strategic vision. Ensure that your team has appropriate plans in place to meet performance and quality targets. Create comprehensive plans for developing future leaders. Provide regular coaching and work with your direct reports to inspire them and develop their skills. Be an advocate for the company values, our long term strategic goals and promote them across the organization. Technical Excellence: Take responsibility for the accuracy and validity of the QA outcomes of the domain (Payment Defect and Exception Handling), applying your subject matter expertise to calibrate on QA outcomes, leading Root Cause Analysis at the QA domain level inclusive of performing RCA on more complex subjects, engaging the RCA team for support where necessary. Stakeholders management & communication : Collaborate closely with your stakeholders and communicate complex topics in an easy to understand and engaging way. Translate aggregated QA data into a compelling narrative, presenting actionable insights to stakeholders and hold stakeholders accountable for owning and implementing actions. Communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different parts of the organization and your own team. Expertise sharing: Be a subject matter expert in your area with the ability to train and coach your team on relevant QA, policy and risk topics. Stay up to date and maintain a strong understanding of our regulatory obligations, internal policies, and applying a risk-based approach to exception handling and quality assessment in the Payment domain.. Able to assist senior leadership with audits and developing our policies and processes Qualifications Required: Professional experience: 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Delivery: Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard. Ability to analyse and drive action to improve the team's metrics. Self-development: Is committed to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Risk & Compliance expertise: Ability to review and interpret policy to support and coach the team to deliver consistent and correct outcomes. Be the escalation point and sign-off final decisions on complex issues, providing robust risk-based rationale. Quality Assurance framework : Ensures the Quality Assurance approach for your given area remains adequate and effective through business change, and to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Trend Analysis : Use data and insights to assess key issues, trends and root causes. Communicates actionable insights to stakeholders to influence and drive positive change, including gaps in policies and processes where relevant. Drives continuous improvement at team and organizational level. Future Ready Technology Leadership: Develops a culture of AI literacy, encouraging experimentation and efficient use of available tools. Identifies and tests strategic opportunities for automation and AI within the QA process. Values & Behaviors Risk & Compliance Management: Inspires, leads and role models expected behaviors, fosters a culture of accountability, curiosity, risk management and continuous improvement. Communication and Influence: Ability to clearly articulate risk, materiality and impacts. Presents clear and concise QA outcomes to senior leaders, summarizing key risks and issues, and influences risk-based, proportionate actions. Process improvement: Challenges ways of working, critically assesses data and drives continuous improvement, using data to track impacts and benefits. Organizational skills : Strong organizational skills and time management, and ability to deliver KPIs in a fast paced and high pressure environment. Proactiveness : Punctual, independent, proactive and willing to get things done. You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player. Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Additional information Salary : 3 450 - 4 500 EUR monthly gross + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Engineering Lead - Payout Core

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . And we need a talented Engineering Lead to join our mission. The role The team you'll be working with : Payout Core Whenever Wise needs to deliver money — whether through a customer transfer, a business payout, or an internal operational flow — the payout domain is responsible to make this happen. It receives a request: "pay this amount to this recipient," and figures out the how: which partner integration to use, considering availability, bank holidays, and operational windows. It then coordinates the execution, handles retries when things go wrong, and provides the delivery time estimates customers see. Every outgoing payment at Wise flows through the systems this team owns. Payout Core is a newly formed team, dedicated to owning and evolving this domain. We're building the team from the ground up, and we need an Engineering Lead to shape its technical direction, lead its engineers, and drive an ambitious long-term vision: making the payout domain a product-agnostic platform that any team at Wise can use to send money out. What you'll do You'll be joining Wise as an Engineering Lead for Payout Core, with both tech lead and people manager responsibilities: As a tech lead, you will be responsible for the quality of your team's technical solutions, including code quality, architecture, performance, reliability, and adherence to company-wide engineering standards. You will own the payout domain's technical roadmap — from evolving the domain's architecture to designing the next generation of smart routing. You will make sure the team is building the right product in a scalable, sustainable way. This is a hands-on lead role: you will write code, review code, and contribute directly to delivery alongside your team. As a people manager, you will be responsible for your team's productivity, goal setting, career path identification, and supporting the engineers in their individual growth. You will make sure the team has the right size and mix of people, deciding when to hire and who. You will nurture and evolve the team's ways of working as it transitions into an independent, focused unit. Across both: you will drive the payout domain vision, align stakeholders across the organization, and represent the team in cross-team architectural discussions — both reviewing and producing RFCs for decisions that affect the payout domain. What we offer you High-impact, high-visibility work: every outgoing payment at Wise flows through the systems this team owns. The technical decisions made here shape how Wise delivers money — to every recipient, across every product. A team of experienced engineers with years of context in the payout domain, motivated to push it forward as a dedicated unit. Shape a newly formed team as it becomes an independent unit — with strong existing foundations to build from, define the practices, ways of working, and technical identity of the team, within a culture of empowered teams. A long-term vision that's ambitious and still being defined — optimizing how we route payments across partners, building a product-agnostic payout platform — with the space for the team to define how to get there. A role that grows with the domain — as the payout platform evolves, so will the team's scope and yours with it. You won't be doing this alone — you'll have a team with deep domain expertise beside you, and direct support from engineering leadership across the organization as you shape the team's direction. Qualifications We are fully aware that it is uncommon for a candidate to have all skills listed below, and we fully support everyone in learning new skills with us. So if you have some of these and are eager to learn more, we do want to hear from you. You have experience as a tech lead or engineering manager, with a proven track record of guiding and developing engineers, fostering their growth, and building high-performing, autonomous teams. You have a strong product mindset, consistently prioritizing customer needs and making data-driven decisions. You understand why something is being built, what customer problem it solves, and what the expected impact is. You demonstrate a strong sense of ownership, have excellent communication skills, and a collaborative spirit. You can drive cross-team projects and articulate complex technical concepts to non-technical audiences. You have the ability to own and articulate a technical vision and turn it into a concrete roadmap. You have extensive experience with Java or Kotlin, including proficiency with the Spring framework and understanding of microservice best practices. You are skilled in working with relational databases, including query optimization and designing robust schemas. You are a strong advocate for best coding practices, enjoy writing testable code, and actively participate in code reviews and open feedback. You are comfortable operating in ambiguity — this is a new team with a lot to define and shape. Ultimately, you're someone who gets things done and consistently delivers results. Nice to have: You have experience with payments or financial infrastructure. You have experience building highly reliable and highly available systems in high-traffic environments. What does success look like? You've onboarded and found your place — you understand the team, the domain, and how Payout Core fits within the wider organization You understand the reasons behind problematic payouts and customer difficulties, and how to go about solving them You've built trust with your engineers and have a clear picture of each person's strengths and growth areas You're shaping the technical direction with confidence, making decisions that the team and stakeholders understand and align with You're helping us scale up and build a world-class payout platform by finding solutions to our technical challenges and opportunities Additional information Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Wise Engineering – https://medium.com/wise-engineering What do we offer: Starting salary: €6,666 - €8,333 gross/monthly + Wise's Restricted Stock Units (RSU's) Benefits at Wise and our offices #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Software Engineer I - Europe Risk and Controls

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you will join: Europe Risk and Controls We ensure customers access Wise services in our region by complying with financial regulations and meeting local requirements. We maintain Wise's financial services reliability and availability through proactive risk assessment. We build comprehensive risk management infrastructure that ensures compliance and enables rapid response to emerging risks, allowing Wise to operate safely at scale and provide customers secure, reliable financial services in our region. We enable compliant financial services by managing risk with minimal friction. We identify, assess, and mitigate risks through automated monitoring, compliance frameworks, and data-driven decisions to support the mission. What does success look like? You'll be having a real world impact by building controls and automations that will enable Wise to offer its products to even more people and businesses across Europe You’ll have onboarded and found your place through understanding your team and tribe vision and how you can contribute You’ll understand how our values can help you guide your work You’ll understand the reasons behind problematic payments and customer difficulties and how to go about solving them You’ll be raising the automation level to enable scaling of the product Understand our customers and the impact our product makes in their lives You’ll help us scale-up and build a world class money transfer product by finding solutions to our technical challenges and opportunities Qualifications What does it take? 3/5+ years of experience Java or other JVM based language, experience with Spring framework and deep understanding of JDBC and database internals. Experience with CI/CD pipelines and Distributed and Concurrent Systems A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Being able to work independently on customer problems is a key to success - you take responsibility and end-to-end ownership of your projects: drive and own them to make sure we hit the goals we want to achieve Close collaboration with product managers, data scientists, data analysts, engineers and other product teams is a must have and is something to expect to happen on a daily basis. Great communication skills and the ability to articulate complex, technical concepts to non-technical audience Experience working with relational and non-relational databases, query optimisation and designing schemas You enjoy writing testable code and believe in Test Driven Development You believe in and follow best coding practices, code reviews and open feedback. You have experience efficiently using AI-tools. Additional information What we offer: 💰 Starting salary: €5,750 - €7,083 gross/month + Wise's RSUs 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years 🌟Be part of a global team with a global mindset! Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Scaling our Infrastructure; how we make it work Wise Engineering – https://medium.com/wise-engineering #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Data Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Senior Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As a Senior Data Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here is how you will be contributing: Analytical Capacity Planning and Forecasting. Focus on building and refining analytical models for strategic capacity planning. Take ownership of forecasting efforts to align with business growth and operational demands. Data Pipeline Ownership. Take ownership of data pipelines to maintain and improve data flow, ensuring reliability and accuracy. Predictive Modeling and Cause and Effect Analysis. Develop and implement robust models to predict outcomes and perform cause and effect analysis to identify key drivers, optimise processes, and enhance decision-making and strategic planning. Strategic Support and Analysis. Provide critical insights to assess the operational health of the KYC /FinCrime function, conduct in-depth cost analysis, and offer detailed analysis of operational metrics (including quality) to understand impacts on customer experiences. Performance Tracking and Initiative Optimisation. Monitor and track the performance of key strategic initiatives, capitalising on optimisation opportunities to enhance operational outcomes. KPI Implementation and Target Setting. Lead the development and implementation of the operations KPI tree and the target-setting framework, integrating these within reporting pipelines and strategic operations. Stakeholder Collaboration and Process Standardisation. Collaborate closely with various stakeholders to standardise processes across forecasting, scheduling, and real-time operations, promoting continuous improvement and strategic alignment. This is an IC2 role. For more information on our Analytics Career Map and levelling structure, click here . What you will bring: Quantitative Foundation. Ideally, you have a background in statistics, maths, physics, engineering, economics, or another scientific field. You apply first-principles thinking to break down complex operational problems A Statistical Mindset. You have a natural grasp of data logic. You don't just look at averages; you understand distributions, variance, and significance. You enjoy applying that rigor to messy, real-world operational data to separate signal from noise You have 2+ years of experience in analytics with demonstrated ability to approach complex problems with a strategic mindset, identifying innovative solutions that drive operational improvements You have a background working with operational team analytics including capacity planning, forecasting, efficiency analysis, quality assurance, predictive analytics, and experimentation. You have experience working with complex data models in SQL (our warehouse is Snowflake) and analysing it using advanced SQL/Python/R Able to demonstrate that you can tell a story and proactively give guidance on strategy based on insights You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data You have a bias to action - you identify what needs to be done and make it happen Some extra skills that are great (but not essential): Prior experience in Operation domains You have experience working with a WFM or Quality team. You have experience working with WFM Systems You have experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis methods Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Manager - Customer Reporting

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Product Manager to join our Grow Squad (Wise Assets) in Tallinn. The role is an unique opportunity to join one of the largest fintech companies in the world. You'll be leading and growing our Product team to provide millions of people with frictionless and borderless money management. Your Mission Empowering Wise customers to live the life they want by making their money work as hard as it can so they can achieve financially related life goals. You break down barriers to make it simple, trustworthy and easy for customers to grow all their money and ultimately see no reason to keep their money elsewhere. We need someone to help us make the hardest, most stressful part of managing wealth completely invisible to our customers. You will build a reporting engine so seamless that businesses and individuals can handle their tax obligations with a single tap and where in their country they have to submit offline, that the information we provide is clear, understandable and useable - and provided on-time, everytime. Doing this for one country is hard, doing this for 50+ global markets is disruptive. Your platform will help millions of people and businesses around the world. Build a scalable engine to calculate taxable income across the dozens of markets in which we operate, dynamically adapting to different local tax regimes. Build direct integrations to local tax authorities to make reporting completely painless for our customers. Create seamless integrations to business accounting softwares so businesses can submit their accounts with a simple button tap, giving you exposure to solving both B2B and B2C product challenges. You’ll be working closely with Designers, Researchers, Developers, Compliance and Analysts to enable the team to make informed decisions and inspire the highest standards of execution. Design and deliver tax reports for customers which are readable, understandable and usable - make tax reporting simple. You’ll report to the Wise Assets product lead, whose role is to help you find your own path to having a massive impact on the Wise mission. What success looks like in your first 6 months Launch our foundational automated tax reporting tool for our key markets. Ship the first version of our seamless integration with major business accounting softwares. Map out the global expansion strategy for automated tax compliance and reporting across all markets we operate in. This role will give you the opportunity to Directly contribute to our mission to make money without borders the new normal – you will need to figure out and build solutions so that our customers can move money instantly, conveniently, transparently, and – eventually – for free Build world-class products: The role is a unique opportunity to build innovative, state-of-the-art solutions with a global impact Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls Inspire teams from the entire company with your ideas , knowledge and self-starting attitude Qualifications You are a seasoned, hands-on Product manager with 5+ years of experience building products as a Product Manager or a Founder. You have launched a significant B2C / B2B product and embedded learnings from successes and failures along the way You are customer obsessed, meaning you go deep into understanding them, identifying where to alleviate pain points and deliver empathy You are analytical and highly numerate. You are comfortable diving into complex datasets, financial models, and regulatory frameworks to extract simple product truths. You like nothing more than getting hands-on and roll up your sleeves to work on the execution, willing to wear any hat if that can help your team ship today instead of tomorrow You have significant technical understanding that can help unblock decisions from engineering leadership Build world-class products: The role is a unique opportunity to build innovative, state-of-the-art solutions with a global impact Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls Inspire teams from the entire company with your ideas, knowledge and self-starting attitude Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Software Engineer - Tax Experience

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you will join: Tax Experience With Wise Assets, we’ve enabled customers to grow the money they hold with Wise - giving them access to government-backed assets that track base rates, or a global stock index fund. This is a product that challenges traditional banking by putting customers in control of how their balance is held. Banks keep the yield; we pass it on. The approach is unique: • A current account backed by real assets • Daily returns across the entire balance • Instant access with no penalties or lock-ins • Segregated, bankruptcy-protected custody About the Team Our investment products create tax obligations. The team mission is to make tax season effortless and seamless for Wise customers. We strive to simplify tax complexities by doing the heavy lifting for them, ensuring they easily understand their tax obligations. Additionally, we provide comprehensive, crystal-clear reporting to guarantee total product transparency. Our goal is to empower customers with the insights they need to feel completely confident in our platform and understand exactly how it works for them. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you! A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Great communication skills and the ability to articulate complex, technical concepts to non-technical audiences Ability to work independently while also being a supportive team player. Your work will frequently involve cross-team collaboration. Ability to break down complex projects into incremental milestones that deliver customer value Ability to coordinate complex projects across different teams Experience in developing web applications and distributed systems in a production environment Experience with common design and architectural patterns coupled with a passion for writing clean code that is performant and well tested Curiosity and drive for continuous learning and improvement Following and advocating best coding practices, continuous delivery and code reviews Experience working with relational and non-relational databases, query optimisation and designing schemas is a plus Knowledge of Java and Spring boot and experience with a messaging system, like Kafka, is a plus… but don’t worry we don’t expect you to know everything! Additional information What we offer: 💰 Starting salary: €5750 - €7083.33 gross/month + Wise's RSUs 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years 🌟Be part of a global team with a global mindset! Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Scaling our Infrastructure; how we make it work Wise Engineering #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Engineering Lead - Connect

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role We’re looking for an Engineering Lead to own our Connect domain — the upper networking layer that helps Wise services , customers and partners to communicate safely, reliably, and efficiently. Connect is responsible for key parts of our platform networking offering, including: Service mesh and L7 traffic management (Envoy-based) Public and private ingress (including Cloudflare) Traffic policy, workload identity, request routing, and reliability patterns that enable hundreds of teams to run 1000 services safely at scale Wise runs 500+ microservices in a containerised cloud environment (Kubernetes). Connect provides the paved path for service-to-service and edge connectivity: making it easy for product teams to build and operate services while meeting high standards for resilience, security, and performance. You’ll lead a team of 5–8+ engineers in a fast-moving environment, partnering closely with platform, security, and product engineering to ensure Wise can scale without sacrificing reliability or safety. How we work At Wise, we optimise for autonomy with accountability. Connect sits at the intersection of platform engineering, networking, security, and developer experience. We aim to create strong defaults, self-service tooling, and clear operational ownership — so teams can move quickly without reinventing core connectivity patterns. As an Engineering Lead, you’ll build an environment where engineers feel safe to share ideas, challenge decisions, and grow — while keeping a strong customer focus and operational discipline. What will you be working on? Connectivity Platform Leadership: Own the vision and execution for Wise’s connectivity layer: service mesh, ingress, and traffic management primitives that support platform scale and reliability and security. Service Mesh Architecture & Operations: Evolve our service mesh capabilities (e.g. routing, service identity, traffic policy, observability, resilience patterns). Drive reliable adoption patterns across a large microservice estate. Edge & Ingress (Public and Private): Own and improve our ingress platforms (including Cloudflare), ensuring secure, observable, high-performance access into Wise systems with clear operational controls. Reliability, Performance & Resilience: Build and operate highly reliable L4/L7 proxy infrastructure (Envoy and related components). Improve SLOs, latency, capacity management, and incident prevention. Developer Experience & Enablement: Create paved paths: automation, templates, tooling, and documentation that make the “right way” the easiest way for product teams. Security by Design: Partner with security teams to implement defence-in-depth: network isolation patterns, secure defaults, certificate/identity practices, and platform-level controls that scale. Team Leadership & Coaching: Lead, mentor, and grow a team of engineers. Set clear expectations, enable strong technical decision-making, and develop engineers through feedback and opportunities. Operational Ownership: Own business-critical systems with a pragmatic approach to operations: on-call health, incident response, postmortems, and continuous improvement. Qualifications What do you need? We recognise that people come from a wide range of backgrounds and experiences. You don’t need to meet every requirement below to apply. Leadership & Communication: Experience leading and managing engineering teams (typically 3–8+), including mentoring and performance support Strong stakeholder management: comfortable influencing priorities across teams and aligning on technical direction Ability to balance customer outcomes, reliability, and engineering sustainability Proxying, Traffic Management & Networking Foundations: Experience building and operating software-based L4/L7 proxies (e.g. Envoy, Nginx, Apache) Knowledge of service-to-service communication concerns: routing, retries/timeouts, load balancing, rate limiting, and observability Strong troubleshooting skills across systems and networking (Linux command line, logs/metrics/traces) Kubernetes & Microservices at Scale: Experience operating microservices in a containerised environment, ideally Kubernetes Familiarity with service mesh architectures (e.g. Istio/Linkerd concepts), including HTTP routing, identity, and traffic management patterns Cloud & Automation: Broad design and operational experience on public cloud (ideally AWS) Strong passion for automation: building and testing tooling that reduces operational toil and improves safety and consistency Desirable: Reading familiarity with Go and/or C++ (writing experience is a plus) Kubernetes networking experience (services, ingress patterns, DNS, load balancing fundamentals) Networking protocols and concepts from L3 to L7, including application-level concerns Backend development experience in Go in a continuous delivery environment Nice to have eBPF-based packet filtering and tooling experience Familiarity with transport layer security and certificate management Experience with Cilium / Network Policies Exposure to security best practices and standards (e.g. PCI DSS, defence in depth, network isolation) Interest in international finance, foreign exchange, and payment systems What does success look like? You’re building and maintaining one of the core foundation layers of Wise’s platform: safe, reliable connectivity at scale Product teams can ship faster because our ingress and service mesh platforms are dependable, well-documented, and easy to adopt Reliability improves over time: clearer SLOs, fewer recurring incidents, faster detection and recovery You’ve onboarded effectively, understand the team and tribe vision, and are driving a roadmap that aligns to Wise’s mission and values You’re growing a strong team culture: high trust, strong technical standards, and healthy operational ownership Additional information What you get back Freedom to define your path to success: you’ll help shape the roadmap and take ownership of outcomes Flexibility in how and where you work — we’ll do our best to make it work for your needs A high-impact platform space where your work directly enables hundreds of engineers and improves customer outcomes The opportunity to lead, mentor, and build systems that operate at global scale For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Data Analyst - Internal Audit

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Data Analyst to join the Internal Audit branch of the Compliance & Internal Audit Analytics team at Wise. You’ll partner with Internal Audit (IA) to develop and implement the analytics strategy across the function. Internal Audit serves as an independent 3rd line of defence that oversees and provides an independent assessment and reasonable assurance on the effectiveness of the company’s corporate governance structure + internal controls. The IA Analytics team supports IA by using analytics to provide more coverage, efficiency and accuracy to audit testing, as well as building innovative tools and using automation to support continuous testing and other IA activities beyond the annual audit plan. This is an IC2 role. For more information on our Analytics Career Map and levelling structure, click here . What You’ll be doing: Partnering with stakeholders across the IA function covering all regions, products and domains of the business (including Financial Crime, Ops, Risk, Finance and Technology) Identifying & implementing opportunities to do the most impactful analytics within audits and influencing and upskilling your partners in IA to do the same Working with analytics, engineering, and business specialists to seek out and understand interesting and varied datasets, perform analytics using modern approaches, and develop a strong understanding of operations at Wise Championing innovation and data-led insights, not just within audits but across all IA activities where analytics can add value Working on automation and tooling projects to increase efficiency across IA including workflow automation, continuous auditing, leveraging AI, and building MI dashboards Qualifications What you’ll bring: 3+ years of experience in data analytics 1+ years of data analytics experience within an audit, risk, or compliance related role Advanced stakeholder management skills; you know how to leverage multiple different teams to deliver high-impact change including analytics, engineering, and business specialists Extensive experience using SQL; you can build and maintain complex data sources and can leverage visualisation tools to surface insights Nice to have: Experience of working in regulated environments, Fintech or Financial Services. Knowledge of financial crime. Experience using dbt, Superset, or Looker. Knowledge of advanced analytics techniques, including the use of Python and visualisation techniques. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

BAAM Control Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a highly motivated individual to join our Treasury Team. Your key responsibilities revolve around the development and execution of Wise’s Bank Account & Access Management (BAAM) framework so that the risks around bank accounts, user access and payment activities are monitored in a secure and SOX control environment. You'll be integral to the daily operations of BAAM ensuring our processes and controls over bank account and user access management are executed effectively. This is a highly cross-functional position, demanding exceptional collaboration with a wide range of stakeholders, including Payment & Treasury Operations, Risk and Control teams, as well as internal and external auditors. What You’ll Be Doing Collaborate closely with regional teams including Banking and Operations to outline the roadmap for new partnerships and bank accounts Own the internal onboarding and off-boarding process for bank accounts within Wise’s internal infrastructure Liaise with technical stakeholder group to tackle complex situations or new types of products or implementation Execute the controls in relation to maintaining complete and accurate internal records of our counterparties, bank accounts, authorised signatories and user accesses in the relevant systems Review and ensure timely and appropriate closure of BAAM tickets and requests Collaborate with Product and Engineering teams to ensure the soundness of our BAAM infrastructure and its overall operating environment Prepare periodic reporting materials on BAAM operations and control effectiveness Support the lead and stakeholders to continuously enhance the BAAM processes to improve its efficiency Keep all BAAM documentation, including user guides, flowcharts, and the risk and control matrix, up-to-date and relevant Liaise with internal and external auditors to address any audit requests and queries Support the Treasury function on other ad-hoc projects related to BAAM areas when required Qualifications At least 2 years of proven experience in treasury or audit in SOX control environment, coupled with a solid understanding of risk and control principles in a large and fast paced organisation In depth understanding of treasury operational risk management, treasury best practices and SOX requirements Experience in opening & closing bank accounts for an organisation and managing user accesses and authorised signatories, or experience in financial audit or control testing in these areas Experience in managing a high number of bank accounts (500+) across different regions and setting up a control governance framework. Skills A self-starter with the ability to work independently in a self-directed way to thrive in a collaborative, team oriented, and fast-paced environment Critical thinking with ability to identify potential risks in a given situation Great attention to detail and problem solving skill Strong organisational skills with the ability to multitask, prioritise and work to meet tight deadlines Ability to establish good relationships across the organisation and build an effective working atmosphere with teams like Banking, Treasury, Finance and Payment Operations Strong communications skills, verbal and written, including ability to summarise key messages Ability to process data using Microsoft Excel and produce presentation using Power Point is essential Basic knowledge in data querying and visualisation including SQL, Excel VBA and Snowflake is preferable Relevant professional qualifications such as ACT, CIMA, ACCA, ACA are desirable but not mandatory Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite. Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation. Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team. Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails. Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement. When assigned, scope, plan, and execute root cause analysis or targeted investigations. Contributes to team collaboration and knowledge sharing to enhance team capabilities. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. Embody and uphold Wise’s values in daily interactions. Qualifications Professional experience: 2+years of QA or experience of working in a relevant Servicing function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD) for this role. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Self-Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis. Applies consistent standards across all reviews. Risk and Compliance expertise relevant to the function, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function. Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate. Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis. Understands automation, AI, and is comfortable working with evolving tools and technologies to enhance ways of working. Values & Behaviours Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk-based decisions, explaining your rationale to ensure our QA outcomes can withstand audit and regulatory scrutiny. Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified. Documentation and communication skills: Clear, constructive and concise written and verbal skills, with ability to explain risks and issues in simple terms in a constructive and actionable manner. Adaptability: Able to keep up with evolving requirements and ongoing changes impacting QA team, policy, guidance, processes and systems. Open to feedback and continuous improvement. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Joining our quality org, you will go through Quality Academy accreditation as a core requirement of the role and a key metric for evaluating suitability during the probation period. I'm interested, how do I apply? Application by end of July 2026 - send your CV and cover letter with the application question: What makes you a good fit for the Quality Assurance Specialist role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent Please be aware that we can support visa sponsorship where applicable; however, relocation is not provided and would need to be arranged at your own expense. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Senior Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Trains and coaches QA specialists to achieve and maintain competence across the team, through accreditation and ongoing monitoring (through Calibration including “Check-the-Checker” testing). Continually perform horizon scanning to identify planned changes which impact QA practices and ensure that assessment performed by QA Specialists adapt to these. Reviews the most complex and high-risk cases and leads on thematic reviews using test scripts and scorecards to assess compliance with policies, guidance and risk appetite. Acts as a Subject Matter Expert, resolving complex queries/escalations from QA specialists and coaching them to drive correct, consistent decision making and effective Root Cause Analysis. Supports Audit/Regulatory activity when required. Leads calibration activity internally within QA, and with other stakeholders (e.g. Operations, Products and Line 2) to ensure consistent, correct outcomes are achieved and drive best practice. Challenges QA findings to ensure they are fair and correct, based on risk appetite and policy. Foster team collaboration, sharing knowledge and best practice and mentor colleagues to enhance team capabilities. Uses advanced analytical techniques and AI to analyse QA outcomes and data to identify trends and analyse/investigate more complex issues and root causes inform actionable insights and recommendations. Presents insights to stakeholders and Forums (when required), influencing continuous improvement. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. Embody and uphold Wise’s values in daily interactions. Qualifications Professional experience: 3+years of QA or experience of working cases in a relevant function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD) inclusive of coaching others in domain relevant subjects. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Self-development: Is committed to learn and develop deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Share insights and best practice with colleagues. Functional skills: Quality Assurance methodology: Good experience of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria, root cause analysis and continuous improvement. Identifies opportunities and takes ownership for driving and influencing improvement across the QA team and wider organisation. Risk and Compliance expertise relevant to the function, including ability to identify and assess risks, interpret and apply policy requirements and guidance, and a strong understanding of the regulatory environment. Analytical Skills: Capable of reviewing complex customer files and evidence robust risk-based decisions regarding . Training and competency assessment: Ability to train and coach QA Specialists on the technical aspects relevant to the domain, as well as all aspects of QA methodology, testing, scoring and root cause analysis to ensure QA Specialists achieve and maintain competency. Systems & tools: Proficient at using systems, dashboards and AI tools to analyse data, trends and provide actionable insights. Actively drives opportunities to use AI for more complex analytical tasks, at individual and team level. Values & Behaviours Critical Thinking: Ability to critically assess information not just at case level but where relevant at an aggregate level (e.g. Segment, product etc) demonstrate attention to detail, constructively challenge, dig deeper where required, and make reasonable and robust decisions with clear rationale and audit trails. Problem Solving with a proven ability to diagnose complex, systemic issues and identify and recommend actions and best practice. Ability to manage challenges to QA results in a proactive and constructive way. Communication and stakeholder management skills: Can clearly explain risks, issues and communicate QA outcomes with key stakeholders at all levels. Adaptability: Proactively identifies, assesses and manages changes impacting the QA team to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Joining our quality org, you will go through Quality Academy accreditation as a core requirement of the role and a key metric for evaluating suitability during the probation period. I'm interested, how do I apply? Application by end of July 2026 - send your CV and cover letter with the application question: What makes you a good fit for the Quality Assurance Senior Quality Specialist role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent Please be aware that we can support visa sponsorship where applicable; however, relocation is not provided and would need to be arranged at your own expense. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Team Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Leadership: Lead by example and drive a customer focused and proactive risk & compliance management mindset across your team and the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management: Coach and develop a strong and competent QA team. Conduct regular one on one coaching sessions and performance reviews. Deliver initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage plans to support development. Conduct regular check-ins and make robust recommendations to support Wise performance management activities. Operational management: Be accountable for your area of operations. Identify, propose and drive opportunities for improvements. Collaborate with central functions and other teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to scale and deliver quality QA that stakeholders can trust and rely on. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Ensure effective communication and escalation of blockers impacting delivery of the QA outcomes supported with actions that are being taken or required. Performance management: Be fully responsible for performance of your area of operations. Drive the initiatives, KPIs and OKRs of your area in line with the organisation’s strategic vision. Ensure that your team has appropriate plans in place to meet performance and quality targets. Create comprehensive plans for developing future leaders. Provide regular coaching and work with your direct reports to inspire them and develop their skills. Be an advocate for the company values, our long term strategic goals and promote them across the organisation. Technical Excellence: Take responsibility for the accuracy and validity of the QA outcomes of the domain (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD), applying your subject matter expertise to calibrate on QA outcomes, leading Root Cause Analysis at the QA domain level inclusive of performing RCA on more complex subjects, engaging the RCA team for support where necessary. Stakeholders management & communication: Collaborate closely with your stakeholders and communicate complex topics in an easy to understand and engaging way. Translate aggregated QA data into a compelling narrative, presenting actionable insights to stakeholders and hold stakeholders accountable for owning and implementing actions. Communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different parts of the organization and your own team. Expertise sharing: Be a subject matter expert in your area with the ability to train and coach your team on relevant QA, policy and risk topics. Stay up to date and maintain a strong understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to assist senior leadership with audits and developing our policies and processes Qualifications Required: Professional experience: 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Delivery: Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard. Ability to analyse and drive action to improve the team's metrics. Self-development: Is committed to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Risk & Compliance expertise: Ability to review and interpret policy to support and coach the team to deliver consistent and correct outcomes. Be the escalation point and sign-off final decisions on complex issues, providing robust risk-based rationale. Quality Assurance framework: Ensures the Quality Assurance approach for your given area remains adequate and effective through business change, and to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Trend Analysis: Use data and insights to assess key issues, trends and root causes. Communicates actionable insights to stakeholders to influence and drive positive change, including gaps in policies and processes where relevant. Drives continuous improvement at team and organisational level. Future Ready Technology Leadership: Develops a culture of AI literacy, encouraging experimentation and efficient use of available tools. Identifies and tests strategic opportunities for automation and AI within the QA process. Values & Behaviours Risk & Compliance Management: Inspires, leads and role models expected behaviours, fosters a culture of accountability, curiosity, risk management and continuous improvement. Communication and Influence: Ability to clearly articulate risk, materiality and impacts. Presents clear and concise QA outcomes to senior leaders, summarising key risks and issues, and influences risk-based, proportionate actions. Process improvement: Challenges ways of working, critically assesses data and drives continuous improvement, using data to track impacts and benefits. Organisational skills: Strong organisational skills and time management, and ability to deliver KPIs in a fast paced and high pressure environment. Proactiveness: Punctual, independent, proactive and willing to get things done. You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Team Lead role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Joining our quality org, you will go through Quality Academy accreditation as a core requirement of the role and a key metric for evaluating suitability during the probation period. I'm interested, how do I apply? Application by 10 August 2026 - send your CV and cover letter with the application question: What makes you a good fit for the Quality Assurance Team Lead role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent Please be aware that we can support visa sponsorship where applicable; however, relocation is not provided and would need to be arranged at your own expense. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Capacity Management Program Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Capacity Management Program Specialist supports the execution, governance, and control of workforce supply programs across Servicing Scale. This role ensures that workforce demand signals (FTE requirements, ramp plans, outsourcing needs) are accurately translated into structured execution. In addition, this role owns the operational governance of position management within Workday, ensuring that: Open job requisitions reflect approved capacity plans Headcount aligns with forecasted FTE requirements No unapproved or excess requisitions remain active Workforce visibility in HR systems remains clean and accurate You act as the control layer between planning decisions and workforce execution, ensuring servicing scale is financially disciplined and operationally executable. Duties and responsibilities: Hiring Pipeline & Workforce Ramp Tracking Track FTE demand signals across verticals (CS, KYC, FinCrime, PayOps). Monitor hiring pipeline health vs forecast requirements. Identify hiring shortfalls or ramp delays. Maintain visibility of onboarding timelines vs capacity plan. Escalate workforce supply risks to WFM leadership. Position Management & Workday Governance Position Lifecycle Management Create and manage positions aligned to approved FTE plans. Ensure all job requisitions map directly to validated capacity requirements. Monitor open requisitions to prevent over-hiring or duplicate positions. Maintain a lean and accurate headcount view in Workday. Requisition Governance Validate that all new job requisitions are backed by an approved capacity plan. Reconcile Workday headcount vs workforce plan on a monthly basis. Identify discrepancies between planned and actual open roles. Ensure no hiring proceeds without formal capacity validation. Financial Discipline Align Workday position count with budget envelope. Prevent structural headcount drift. Support Finance reconciliation of workforce plans. Workplace & Infrastructure Coordination Track seat capacity and hub readiness for workforce ramp. Identify physical capacity bottlenecks. Maintain workforce distribution visibility across sites. Outsourcing & Vendor Ramp Monitoring Track vendor headcount ramp vs capacity plan. Monitor onboarding timelines for BPO partners. Flag misalignment between vendor capacity and demand. Support coordination between Vendor Management and WFM. Capacity Governance Support Maintain structured documentation of workforce ramp plans. Support monthly and quarterly capacity governance forums. Prepare tracking dashboards for leadership reviews. Ensure alignment between Planning, TA, Finance, and Workday data. Risk Identification & Escalation Identify early indicators of workforce supply risk. Quantify ramp gaps (FTE shortfall vs plan). Escalate hiring delays or position misalignment. Support mitigation tracking. Data Integrity & Reporting Maintain structured workforce tracking models. Validate consistency across TA, Planning, Finance, and Workday. Ensure reporting reflects latest locked forecasts. Support automation initiatives in capacity tracking. Qualifications Experience 2–4 years in Workforce Management, Capacity Planning, Talent Operations, or Program Management. Experience working with HR systems (Workday preferred). Exposure to hiring pipeline or headcount governance. Technical Skills Mandatory: Advanced Excel / Google Sheets Experience using Workday or similar HRIS Strong data reconciliation capability Structured tracking & reporting skills Strong Advantage: SQL knowledge BI dashboard exposure Experience in workforce capacity environments Additional information Visa and relocation support available For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

WFM Operations Partner Senior Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Workforce Management Operations Partner Senior Lead to join our Operational team in our Tallinn office! The WFM Operations Partner Senior Lead is accountable for the WFM–Operations partnering model, ensuring Workforce Management disciplines are consistently embedded into operational decision-making across the business. This role owns the quality, consistency, and effectiveness of WFM partnership with Operations, ensuring that intraday, scheduling, and capacity principles are applied correctly, escalations are handled with discipline, and short-term decisions do not undermine medium- and long-term workforce plans. The role does not execute tactical WFM activities or own forecasting, scheduling, or intraday delivery. Instead, it leads the Ops Partner function, sets standards, manages people, and acts as the senior WFM representative in complex operational trade-offs. Your mission is to institutionalise WFM decision-making inside Operations, moving the organisation from reactive firefighting to predictable, data-driven execution at scale. Your Mission The WFM Operations Partner Lead is accountable for the people, standards, and decision quality of the WFM Operations Partner function. This includes direct line management of Ops Partner Leads and dotted-line functional leadership over Intraday and Scheduling Specialists. Act as the direct people manager for WFM Operations Partner Leads, with accountability for: hiring, onboarding, and role clarity performance management, GrowWise cycles, and calibration ongoing coaching, feedback, and development. Set and reinforce clear expectations for: decision quality stakeholder behaviour adherence to WFM principles and frameworks. Develop Ops Partner Leads from: metric interpretation structured decision support confident, evidence-based challenge of Operations leadership. Ensure consistent capability, judgement, and behavioural standards across the Ops Partner team through calibration and peer review. Act as the senior WFM representative to Operations Heads and senior Ops leaders. Own the quality and consistency of workforce decisions taken by Operations. Serve as the final escalation point for workforce-related decisions that materially impact service, cost, or workforce sustainability. Qualifications Must have: 4+ Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services). Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments. The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice. Strategic Assertiveness: The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics. Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting. Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings. Additional information This role is part of the global WFM organization, reporting to the Functional Head of WFM. Team Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows. Salary: 4950 EUR - 6600 EUR Relocation and Visa support available For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Sr Software Engineer - Screening Engine

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Opportunity You'll be a key technical contributor on the Screening Engine team, working on some of the most consequential systems at Wise. That means you're not just executing - you're identifying problems before they're problems, driving technical direction within your team, and actively shaping the product roadmap alongside your peers. You'll work closely with compliance, risk, and operations teams to ensure our screening stays sharp, scalable, and defensible under regulatory scrutiny. What you’ll do Deliver & Own Take end-to-end ownership of projects within the Screening Engine - from design through deployment to post-release monitoring Proactively identify risks and blockers early, and drive them to resolution without waiting to be asked Write clean, testable, well-reviewed code and hold a high bar for the team around you Shape the Product Contribute meaningfully to the technical and product roadmap for Sanctions, PEP, and Adverse Media screening Use data and benchmarking to continuously improve matching algorithm effectiveness and precision Balance risk reduction, operational scalability, and growth when making trade-offs - keeping the customer experience front and centre Build Great Systems Design and evolve fault-tolerant, high-throughput, low-latency distributed systems built for regulatory scrutiny Improve observability, reliability, and maintainability of existing services - not just build new ones Make thoughtful decisions around database design, query optimisation, and schema evolution for both relational and non-relational stores Elevate the Team Actively participate in and lead code reviews, setting a high bar for quality and constructive feedback Grow the people around you - through mentoring, onboarding, and sharing knowledge proactively Collaborate across teams and functions - compliance, risk, operations - to solve cross-cutting problems Qualifications About You We're looking for someone who combines strong technical depth with a growing product instinct and the desire to drive meaningful outcomes - not just ship code. Essential Solid experience with Java and the Spring framework - you can design and build production-grade microservices confidently Experience with asynchronous messaging systems (Kafka, RabbitMQ, SQS or similar) in a high-throughput production environment Strong understanding of RESTful API design, versioning, and operational concerns Hands-on experience with both relational (PostgreSQL, MySQL) and non-relational databases; you think carefully about schema design and query performance Comfortable owning the full lifecycle of a service - design, testing, deployment, monitoring, and iteration Strong to Have Experience in compliance, financial crime, or risk-adjacent engineering domains Familiarity with string matching, fuzzy search, or entity resolution algorithms Experience designing for regulatory requirements - audit logging, explainability, data retention Understanding of distributed systems trade-offs: consistency, availability, latency Who You Are You have a genuine product mindset - you ask "why are we building this?" as often as "how?" You make data-driven decisions and aren't afraid to challenge assumptions with evidence You take ownership seriously - you follow through, manage risks proactively, and don't let things fall through the cracks You're a natural collaborator who brings people together across disciplines to solve hard problems You believe in feedback - you give it, receive it, and use it to grow What We Offer A mission that genuinely matters - you're protecting real people's money and financial access A complex, high-stakes technical domain with real room to grow A team that values craft, ownership, and product thinking equally Wise's standard benefits, flexibility, and a distributed-first culture Additional information Why Join Us? - You’ll work in a friendly, fast-paced fintech startup where ownership and collaboration are valued. - You’ll tackle challenging technical problems and have the autonomy to propose and implement solutions. - You’ll be part of a team that cares about stability, scalability, and innovation, while embracing rapid iteration and continuous learning. - You’ll have the opportunity to make a real impact on our customers’ lives by improving how they interact with our product. If you’re excited about solving complex problems, driving technical excellence, and working in a team that values ownership and collaboration, we’d love to hear from you. Let’s build something amazing together! For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Engineer - Rules Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for an experienced Senior Backend Engineer to join our Rules Platform Team. This team is responsible for Wise's critical rules engine , which includes the tool used to manage our risk assessment rules . As a senior member of this team, you will be a key technical voice. You will lead and contribute to impactful, cross-functional engineering initiatives , drive critical system architecture and technical design decisions , and ensure high service standards by monitoring and optimizing the system performance . You will also actively participate in strategic planning , shaping the product roadmap and defining the future evolution of the platform. What will you be working on? You will join the team at an exciting time of growth , as we scale our core risk assessment capabilities. The core challenge is to evolve our rules engine and internal libraries to support growing demand and complexity from teams across Wise. Your immediate impact will be to: Drive Complex Initiatives : Lead the design and implementation of complex backend initiatives that form the foundation of our risk platform. Own Core Components : Take ownership of maintaining and evolving the internal libraries and shared components consumed by multiple teams, ensuring they are robust, scalable, and well-documented. Design for Scale : Contribute directly to the architectural design and scaling of our risk assessment services, ensuring they meet high standards for performance, reliability, and data consistency. Collaborate for Impact: Work as a key technical partner with multiple stakeholders—including Product, FinCrime, and other engineering teams—to deliver robust, cross-functional solutions. You'll work in a collaborative environment where you can influence key technical decisions, mentor other engineers, and help define how we scale our platform. It's a strong opportunity to grow into greater technical leadership and work on complex, meaningful problems at scale. Qualifications What do you need? Strong proficiency in JVM-based languages (e.g., Java, Kotlin). Proven experience maintaining internal libraries or shared components consumed by multiple teams. Experience working with Kafka and SQL databases in complex backend systems where reliability and data consistency are critical. Strong mentorship skills with a passion for supporting and leveling up junior engineers. The ability to prioritize, evaluate tradeoffs, and make informed technical decisions, and comfort in leading technical discussions and architecture proposals. Proactivity and a collaborative mindset, with experience working closely with Product Managers on decision-making. Some extra skills that would be useful: Experience with the Spring framework. Experience building or working with custom DSLs (Domain-Specific Languages). Background in the FinCrime domain, risk decisioning teams, or regulatory environments where auditability and traceability are important. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Software Engineer - Business Funds Risk

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you’ll be working with: Business Funds Risk We’re the team that keeps money on our platform clean, compliant, and easy to move. We build global, scalable controls that spot and stop unclear funds (money with an uncertain source) while keeping the experience fast and low‑friction for good customers. We own the full journey of those controls end‑to‑end — real‑time checks, smart decisions, data, and the customer flows that explain what’s needed and why. Our work protects customers, satisfies regulators, and helps the business grow with confidence. Our technology stack includes Java, Spring, Kafka messaging and relational databases, but also in-house risk assessment platform layers we use to build all this in standardized way. Qualifications What does it take: A strong product mindset, you prioritise work with the customers in mind and make data-driven decisions Sense of ownership and great communication skills to drive projects across teams You have solid Java, experience with Spring framework and microservice best practices You believe in and follow best coding practices, code reviews and open feedback You enjoy writing testable code You are proactive, wanting to learn from others and share your own learnings with others Experience working with relational databases and query optimisation Experience with CI/CD pipelines and Distributed and Concurrent Systems Hands on knowledge of system integration patterns It’s a plus if you have experience in compliance and/or fincrime risk mitigation related domains What does success look like? You’ll have onboarded and found your place through understanding your team and tribe vision and how you can contribute You’ll understand how our values can help you guide your work You’ll understand our customers and the impact our product makes in their lives You’ll identify technical challenges and opportunities and help us build a world class money transfer product You’ll write code and design systems to make Global payment faster, cheaper, and more reliable for our customers What you get back: The empowerment to solve problems your way The freedom to have real impact Loads of development opportunities Deep knowledge about the world’s financial system A fun work environment with social activities and events The opportunity to work with super smart people in a truly diverse team Additional information Interested? Find out more: The Wise Tech Stack, 2025 Edition. Scaling our Infrastructure; how we make it work Wise Engineering – Wise Engineering Our values For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Software Engineer I - Payment Processing Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Payment Processing Platform Our goal is to provide reliable and scalable services that can be used by all the other product teams in the company. We provide such systems for transfers, and payouts domains. We want our platform to be easy to use, integrate, and extend, while also enforcing good practices, risks mitigation, and maintaining high performance. What does it take: A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Great communication skills to drive cross team projects The ability to articulate complex, technical concepts to non-technical audience You enjoy writing testable, easy to extend, high-quality code You have solid Java 11 plus knowledge, experience with Spring framework and microservice best practices Advocate for best coding practices, code reviews and open feedback Experience Distributed and Concurrent Systems Hands on knowledge of microservice architecture patterns Experience working with relational databases, messaging queues and designing schemas Qualifications What does success look like?: You’ll have onboarded and found your place through understanding your team and tribe vision and how you can contribute You’ll understand how our values can help you guide your work You’ll understand the reasons behind problematic payments and customer difficulties and how to go about solving them You’ll be raising the automation level to enable scaling of the product Understand our customers and the impact our product makes in their lives. You’ll help us scale-up and build a world class money transfer product by finding solutions to our technical challenges and opportunities What you get back: The empowerment to solve problems your way and the freedom to have real impact on customers’ lives. Loads of development opportunities in a growing team through launching new products / features consistently in an in-demand region. A fun work environment with social activities and events Travel opportunities to other Wise offices around the world Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Technology Lead, Third Party Management & Procurement

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The opportunity Own the systems that power how Wise onboards third parties, signs contracts, and pays them. You’ll simplify processes, ship automation through configuration, and make the third-party lifecycle faster and safer. Wise works with a wide range of partners, including third-party vendors and banking service providers, managing contracts and approvals across the board. This role improves the systems and workflows behind that lifecycle. You’ll design and deliver process automation across procurement, third-party risk, contracting (CLM), and intragroup service flows, using the business tools we run at Wise. This is not a software engineering role: you won’t write code or manage engineers. You’ll deliver outcomes through problem framing (discovery and design), process refinements, hands-on platform configuration, governance, integrations with partner teams/vendors, testing, release management, and training. If you enjoy turning complex operational work into simple, automated workflows - and shipping real changes - you’ll thrive here. What you’ll be doing You will own the full lifecycle of improving how Wise onboards third parties and manages contracts - from finding the problem, to shipping the change in our tools, to making sure it works end-to-end across teams. Discover & design processes: Understand the current journey, find the biggest blockers, and design simpler workflows/processes across onboarding, third-party risk, contracting, renewals, offboarding, and related TPM processes. Build & ship changes (hands-on): Configure our platforms to implement what you designed - build, test, and release improvements safely (no coding required). You’ll also partner with an implementation team/vendor support when needed to deliver faster. Own the domain as a product: Take accountability for multiple TPM tools/areas - maintain a clear backlog, make prioritisation decisions, and ensure the team ships work that improves cycle time, quality, and control. Enable & align stakeholders: Make your changes stick - document, train, drive adoption, and run lightweight governance so the tools stay reliable. You’ll be the go-to owner for your platforms. What success looks like Third Party Lifecycle related process are faster with fewer manual steps Changes ship safely with high adoption and low rework Stakeholders have clear metrics to steer priorities You’re a trusted partner across Procurement, Third Party Risk and Finance Qualifications What you will need Hands-on platform delivery: you have configured/administered business systems or workflow tools and shipped changes yourself Strong problem framing: you can go from ambiguity → clear scope → user stories → acceptance criteria Cross-functional delivery: you can drive outcomes with stakeholders, our tooling vendors, and partner teams Strong communication: you write clear docs/specs and explain complex topics in simple terms and are able to speak in front of wider teams. Quality mindset: you care about testing, releases, and long-term reliability (not just “shipping”) Nice to have Experience in procurement, third-party risk, vendor onboarding, CLM/contracts, finance ops, or compliance workflows Process mapping / service design (journey mapping, BPMN) Integration mindset (systems dependencies, data flows, APIs at a conceptual level) Experience working with the tooling vendors and how to manage the relationship and get the best out from the product. Experience building reporting when tools aren’t perfect (pragmatic, iterative approach) What we are not looking for Strategy-only roles with no shipping track record Pure project management roles without hands-on tooling/configuration delivery Candidates who avoid tools, ambiguity, or cross-functional work Additional information If you are interested in this role, please submit your CV on or before 6th Feb 2026 For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .