Wise

Senior Operations Analyst - Payment Operations

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Senior Operations Analyst who is passionate about our mission of Money Without Borders to join our team in Tallinn ! You'll partner with our Payment Operations organisation to help drive data-driven decisions that would improve the quality of our data models, and improve the way we forecast our operational capacity. The Payment Operations organisation is responsible for ensuring that our customers’ payments flow smoothly. The organisation focuses on resolving issues surrounding the movement of funds, to deliver a fast and convenient payment experience for our customers. As a Senior Payment Operations Analyst, you will be driving our analytics effort to build and optimise data models that are used to identify operational actions and customer friction points in the payment processing journey. You will also work on building an operational forecasting model to predict capacity based on the future workload demand. This is a great opportunity for an analyst that has strong product thinking, understands customer pain points and is passionate about data modelling and building data pipelines. You will also be part of a wider team of 150+ analysts that you can collaborate with on cross-team projects, have knowledge sharing sessions and bring ideas on how we can improve analytics across Wise. This is an IC2 role . For more information on our Analytics Career Map and levelling structure, click here . Here's how you'll be contributing to the team: Collaborate with various senior stakeholders in the organisation and effectively communicate your insights into real change for our customers. Join us in working towards our mission. Support the organisation’s drive to make data-driven decisions through improving the quality of our data assets through building scalable and efficient data pipelines. In addition, build the organisation’s confidence in planning future capacity through developing a robust forecasting model. Proactively contribute to, own, create and track key metrics and results for the organisation, keeping them accountable throughout the quarter. For example, understanding the forecast accuracy, and the data health of our pipelines. Expose the vast amount of data available to the organisation in a meaningful and actionable way and support other teams in discovering insights from data through meaningful reports and effective visualisations. Qualifications You're placed in Tallinn, Estonia; or are willing to relocate here (please be aware we'll be able to only support with right to work documentation, but not with relocation support). You've strong experience with SQL and building data pipelines. You're comfortable working with complex data models and are able to independently design and implement new models. You've strong quantitative skills . Ideally a background in statistics, mathematics, physics, engineering, analytics, computing, or any other scientific areas. You've strong communication skills and an ability to translate business insights into persuasive analytical narratives that are simple to understand and that drives customer impact. You've an ability to structure business problems with minimal supervision and prioritise problems collaboratively with stakeholders. You take ownership of your own impact on our customers . You're proactive. You go beyond just the analysis and get things done. You've experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate confident storytelling ability with data. Nice-to-have skills: You've experience working in a FinTech area, specifically in the payments space (domestic, cross-border, cards, etc.) You've prior experience working with forecasting, and working in operational analytics You've experience with user-facing products and data You've strong Python and/or dbt skills Sounds like the next step for you? Apply by submitting your CV in English, and answering application questions! PS! For this role we won't be able to support with relocation costs, only with right to work documentation (e.g. working visa). Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Early Careers Recruiter

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for a Senior Recruiter to join our Early Careers recruitment team in Tallinn, to help us grow and scale our Early Careers programs globally. Here’s where you’ll have impact: Our global Early Careers recruitment team is responsible for attracting, hiring and providing an exceptional experience for all of our graduate, intern, apprentice and career switchers at Wise. In this role you’ll have a huge impact in shaping Wise as the best place to start (or restart) your career. This role will give you the opportunity to learn about early careers recruiting and all the exciting activities we get involved in related to it from marketing and employer branding to event management. As an Early Careers Senior Recruiter, you will: Manage a full life cycle of talent acquisition tasks for different areas all over our business - including both tech and non-tech positions, on a global scale. Own a range of recruitment operations, including the management of ATS and various assessment tools, while setting up automations and integrations with internal and external vendors. Take ownership of key functional recruitment areas, driving strategy and execution. Contribute to headcount management and forecasting for early careers talent, ensuring alignment with business needs. Manage elements of our intern & graduate programs. Participate in building university partnerships and advising on which external job boards and student associations are most beneficial to partner with to enhance Wise as a student employer in Estonia. Plan and host events (virtual and in person) including career fairs, Hackathons and webinars. Measure your success by constantly looking at data to drive all your decisions. Participate in the global Talent Team and partner with your fellow recruiters globally on various project groups to help solve problems. Mentor and coach more junior members of the team, sharing best practices and fostering their development. Deputize for the current team lead when necessary, providing leadership and guidance to the team Manage and influence senior stakeholders, providing expert advice and building strong, collaborative relationships. Qualifications What does it take? You have at least 3 years of talent acquisition experience , ideally owning end-to-end hiring for early careers roles. You have proven experience working on a global scale with recruitment initiatives. You have an exceptional eye for detail and juggling multiple tasks at once. You’re curious, keen to learn and proactive by nature. You have exceptional verbal & written English skills - candidate communications are a big part of this role and our team is international, so you will be using English on a daily basis. It would be great if you’ve worked with SmartRecruiters before and have experience using skills assessment platforms such as HackerRank or Maki People (but it’s not vital). You are open to and value feedback in order to improve. Finally, you’re located in Tallinn and legally authorised to work in Estonia . Additional information If you're ready to take on an exciting challenge and make a meaningful impact, we'd love to hear from you! Please submit your resume in English before 13th of September 2026 . We start reviewing applications from day one, so we recommend applying sooner rather than later! 💚 Our Hiring Process Application Review: We evaluate your talent acquisition experience and your skills relative to the role requirements. Quick Chat with a Recruiter (30 mins): A brief introductory call via Google Meet to discuss your skills, relevant background, salary expectations, notice period, and alignment with Wise. First Interview with the Team (90 mins): 30 minute case study followed by 60 minute interview to evaluate your core competencies and role fit. Final Interview (60 mins): Meet the Global Head of WiseStart to discuss your strategic communication, resilience and candidate experience mindset. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

High Risk Assessment Specialist

Wise

The role As a High Risk Assessment Specialist , you will play a critical role in ensuring Wise's adherence to regulatory and compliance standards. You will be responsible for mitigating risks associated with high risk customers, while maintaining compliance with AML/CTF regulations and internal policies according to Wise's risk appetite. You'll have an advanced understanding of inherent risks tied with complex business structures, various customer types and activities, country-specific risks and their appropriate mitigating strategies. This role is a great opportunity for people who are interested in deepening their expertise in the KYC/AML domain. What you'll do: Be the expert others turn to – act as the escalation point for all complex compliance cases, assessing high-risk customers and applying sophisticated risk-based methodologies Conduct deep-dive investigations – perform Enhanced Due Diligence on complex business structures and high-risk customers, analyzing their business activities, compliance programs and controls to document thorough risk assessments Share your expertise – mentor and consult other compliance operations teams, acting as a subject matter expert on complex cases Make critical assessments – review and analyze AML, Sanctions, EDD, KYC, and Acceptable Use Policy documentation, comparing against Wise's policies and risk-based approach Protect Wise's reputation – assess customers' potential reputational and financial crime risk from Sanctions, PEP, and adverse media perspectives Drive innovation – develop new risk mitigation methods and improve our compliance framework and controls, working closely with Product and FinCrime teams Enable growth – communicate with internal and external stakeholders to facilitate scalable, compliant business onboarding Own quality – be accountable for quality assurance of the High Risk Assessment team, making decisions within our policy framework and evolving processes with compliance Influence leadership – report compliance concerns, operational incidents, and recommended actions to Financial Crime Oversight and senior management Build capability – support team leads on ad-hoc project work and participate in enhancing compliance management knowledge across the team Provide oversight – assist with deep dives and audits at regional level when required Qualifications 3+ years of hands-on experience conducting complex, holistic investigations within a Financial Crime team (AML, Sanctions, or Fraud) or equivalent Understanding of regional and global regulatory requirements and risk-based approaches Excellent verbal and written English skills with the ability to clearly articulate your thoughts (additional languages are a plus) Ability to work autonomously within well-defined procedures and practices Capable of consolidating disparate information across and outside the organization to apply risk-based approaches and make firm, defensible calls on complex cases Identify underlying risk drivers and materiality in every review, delivering decisive, rock-solid written arguments grounded in risk appetite and mitigation Spot gaps in policies and processes and work with teams and stakeholders to resolve issues Excellent interpersonal and communication skills, strong organizational abilities, attention to detail, and analytical capabilities Strong stakeholder management and problem-solving skills Ability to meet strict deadlines in a fast-paced, high-pressure environment Proactive, resourceful, enthusiastic and willing to get things done Thrive in diverse work environments that require collaboration, partnership and transparency Additional information Work authorization Candidates must hold valid work authorization for Estonia . Please note that we are currently unable to provide visa sponsorship or relocation support for this position. Our hiring process Application review – we'll review your CV and Cover Letter Take-Home Test First interview with Team Leads Final interview with Senior Leads If you're interested, please apply by submitting your CV and please provide an answer to the following question in your Cover Letter : Can you describe a time from your experience where you conducted an investigation into a high-risk customer and decided to retain them instead of offboarding? (Please focus on your analytical reasoning: details you reviewed, what mitigating evidence you found, and why you felt confident in keeping the customer.) What we offer 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years Click here to learn more about the benefits that we offer at Wise. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Engineering Lead - Payout Core

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . And we need a talented Engineering Lead to join our mission. The role The team you'll be working with : Payout Core Whenever Wise needs to deliver money — whether through a customer transfer, a business payout, or an internal operational flow — the payout domain is responsible to make this happen. It receives a request: "pay this amount to this recipient," and figures out the how: which partner integration to use, considering availability, bank holidays, and operational windows. It then coordinates the execution, handles retries when things go wrong, and provides the delivery time estimates customers see. Every outgoing payment at Wise flows through the systems this team owns. Payout Core is a newly formed team, dedicated to owning and evolving this domain. We're building the team from the ground up, and we need an Engineering Lead to shape its technical direction, lead its engineers, and drive an ambitious long-term vision: making the payout domain a product-agnostic platform that any team at Wise can use to send money out. What you'll do You'll be joining Wise as an Engineering Lead for Payout Core, with both tech lead and people manager responsibilities: As a tech lead, you will be responsible for the quality of your team's technical solutions, including code quality, architecture, performance, reliability, and adherence to company-wide engineering standards. You will own the payout domain's technical roadmap — from evolving the domain's architecture to designing the next generation of smart routing. You will make sure the team is building the right product in a scalable, sustainable way. This is a hands-on lead role: you will write code, review code, and contribute directly to delivery alongside your team. As a people manager, you will be responsible for your team's productivity, goal setting, career path identification, and supporting the engineers in their individual growth. You will make sure the team has the right size and mix of people, deciding when to hire and who. You will nurture and evolve the team's ways of working as it transitions into an independent, focused unit. Across both: you will drive the payout domain vision, align stakeholders across the organization, and represent the team in cross-team architectural discussions — both reviewing and producing RFCs for decisions that affect the payout domain. What we offer you High-impact, high-visibility work: every outgoing payment at Wise flows through the systems this team owns. The technical decisions made here shape how Wise delivers money — to every recipient, across every product. A team of experienced engineers with years of context in the payout domain, motivated to push it forward as a dedicated unit. Shape a newly formed team as it becomes an independent unit — with strong existing foundations to build from, define the practices, ways of working, and technical identity of the team, within a culture of empowered teams. A long-term vision that's ambitious and still being defined — optimizing how we route payments across partners, building a product-agnostic payout platform — with the space for the team to define how to get there. A role that grows with the domain — as the payout platform evolves, so will the team's scope and yours with it. You won't be doing this alone — you'll have a team with deep domain expertise beside you, and direct support from engineering leadership across the organization as you shape the team's direction. Qualifications We are fully aware that it is uncommon for a candidate to have all skills listed below, and we fully support everyone in learning new skills with us. So if you have some of these and are eager to learn more, we do want to hear from you. You have experience as a tech lead or engineering manager, with a proven track record of guiding and developing engineers, fostering their growth, and building high-performing, autonomous teams. You have a strong product mindset, consistently prioritizing customer needs and making data-driven decisions. You understand why something is being built, what customer problem it solves, and what the expected impact is. You demonstrate a strong sense of ownership, have excellent communication skills, and a collaborative spirit. You can drive cross-team projects and articulate complex technical concepts to non-technical audiences. You have the ability to own and articulate a technical vision and turn it into a concrete roadmap. You have extensive experience with Java or Kotlin, including proficiency with the Spring framework and understanding of microservice best practices. You are skilled in working with relational databases, including query optimization and designing robust schemas. You are a strong advocate for best coding practices, enjoy writing testable code, and actively participate in code reviews and open feedback. You are comfortable operating in ambiguity — this is a new team with a lot to define and shape. Ultimately, you're someone who gets things done and consistently delivers results. Nice to have: You have experience with payments or financial infrastructure. You have experience building highly reliable and highly available systems in high-traffic environments. What does success look like? You've onboarded and found your place — you understand the team, the domain, and how Payout Core fits within the wider organization You understand the reasons behind problematic payouts and customer difficulties, and how to go about solving them You've built trust with your engineers and have a clear picture of each person's strengths and growth areas You're shaping the technical direction with confidence, making decisions that the team and stakeholders understand and align with You're helping us scale up and build a world-class payout platform by finding solutions to our technical challenges and opportunities Additional information Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Wise Engineering – https://medium.com/wise-engineering What do we offer: Starting salary: €6,666 - €8,333 gross/monthly + Wise's Restricted Stock Units (RSU's) Benefits at Wise and our offices #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Engineering Lead - Tax Experience

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you will join: Tax Experience With Wise Assets, we’ve enabled customers to grow the money they hold with Wise - giving them access to government-backed assets that track base rates, or a global stock index fund. This is a product that challenges traditional banking by putting customers in control of how their balance is held. Banks keep the yield; we pass it on. The approach is unique: • A current account backed by real assets • Daily returns across the entire balance • Instant access with no penalties or lock-ins • Segregated, bankruptcy-protected custody About the Team: Our investment products create tax obligations. The team mission is to make tax season effortless and seamless for Wise customers. We strive to simplify tax complexities by doing the heavy lifting for them, ensuring they easily understand their tax obligations. Additionally, we provide comprehensive, crystal-clear reporting to guarantee total product transparency. Our goal is to empower customers with the insights they need to feel completely confident in our platform and understand exactly how it works for them. What you’ll do • Partner with a Product Manager and a cross-functional team to shape the roadmap, set the technical and product vision, and ensure we deliver scalable, resilient solutions. • Lead, coach, and mentor a talented group of engineers — helping them grow, removing blockers, and enabling them to do their best work. • Ensure strong execution: clear planning, realistic commitments, and healthy team operations. • Stay close to the tech and the product — setting high standards for engineering quality and leading by example. • Foster a culture of ownership, collaboration, and continuous improvement. • Work with other engineering leads across Wise to keep the team aligned with our wider technical strategy and long-term architecture. • Own hiring, development, and long-term impact of your team. Qualifications We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you! A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Great communication skills and the ability to articulate complex, technical concepts to non-technical audiences Ability to work independently while also being a supportive team player. Your work will frequently involve cross-team collaboration. Ability to break down complex projects into incremental milestones that deliver customer value Ability to coordinate complex projects across different teams Experience in developing web applications and distributed systems in a production environment Experience with common design and architectural patterns coupled with a passion for writing clean code that is performant and well tested Curiosity and drive for continuous learning and improvement Following and advocating best coding practices, continuous delivery and code reviews Experience working with relational and non-relational databases, query optimisation and designing schemas is a plus Knowledge of Java, Spring Boot, and with a messaging system, like Kafka, is a plus. But don’t worry we don’t expect you to know everything! Additional information What we offer: 💰 Starting salary: €6666.66 - €8333.33gross/month + Wise's RSUs 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years 🌟Be part of a global team with a global mindset! Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Scaling our Infrastructure; how we make it work Wise Engineering #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Fullstack Engineer

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role: Join us as a Software Engineer in our critical Scam Prevention team. This is a high-impact engineering role with a strong product focus, dedicated to solving complex, real-world adversarial problems to directly protect our global customer base. How we work: The Scam Prevention Team The Scam Prevention team is on the front lines, dedicated to safeguarding our platform against sophisticated financial crime. We leverage cutting-edge machine learning, real-time transaction monitoring, and advanced data analysis to create robust controls and detection capabilities. Our vision is to build a globally scalable fraud prevention engine that protects customer accounts, prevents scams, and consistently surpasses regulatory expectations. What will you be working on?: This defining role involves continuously improving our financial crime prevention infrastructure and systems. You will deliver a direct, measurable impact on customer security by taking end-to-end ownership of projects focused on: Building and refining critical controls to prevent Wise customers from scams. Drive Backend and Frontend for our scam prevention and detection systems - You will be working 80% of the time on a backend and 20% on the frontend You will be delivering a tangible, real-world impact by securing customers' money, accelerating product growth by raising automation levels, and helping us engineer a world-class money transfer product. Qualifications Engineering Expertise: Professional experience with Java or other JVM-based languages, including the Spring framework. Experience building and designing scalable web applications that handle large amounts of traffic - ideally using React based frontend applications, Javascript / Typescript. System Design & Operation: Proven experience designing and operating CI/CD pipelines, Distributed, and Concurrent Systems. Product Ownership: A strong product mindset, accountability, and the ability to drive projects independently, making data-driven decisions with the customer in mind. Data Proficiency: Experience with relational and non-relational databases, including query optimisation and designing resilient schemas. Code Quality: Exceptional fundamentals, sharp problem-solving ability, and a commitment to Test Driven Development and best coding practices. Collaboration: Excellent communication skills to articulate complex technical concepts across teams (Product, Data Science, Investigations). Nice to Have: Familiarity with the machine learning lifecycle (data pipelines, feature engineering, and deploying ML systems into production). Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Engineering Lead - Business Operations Tooling

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Business Operations Tooling team is a product-focused team dedicated to building and improving the essential tools required by the Operational teams. Their primary goal is to enable each Operational person to efficiently maximise the amount of high-volume business customers they can serve by centralizing data, simplifying workflows, and automating time-consuming tasks. The initial phase focuses on leveraging Salesforce to quickly deliver value before developing bespoke internal tools. The Engineering Lead is responsible for the overall technical architecture, development standards, and successful implementation of the roadmap's technical deliverables (e.g, proactive alerting, automated data population, assignment tooling). They would also be responsible for hiring and managing the engineers required for the team and working with cross-functional people, including product, design and analytics. Key Responsibilities: Technical: Defining the technical approach for building tools, and consider short term wins vs long term initiatives. The role is hands-on . Product Roadmap: Actively participating in product definition and roadmap of the team. Team Leadership: Leading and mentoring the team of engineers (Individual Contributors), ensuring code quality, and driving project completion. Cross-Team Coordination: Working with cross-functional teams (including design, product, analytics) to build and integrate the tools. Required Experience: Experience in leading and mentoring software engineers, as you enjoy helping others grow and succeed. Strong communication style, experience leading one or multiple teams, working across multiple functions. Experience in backend engineering and system architecture, with a proven track record of delivering scalable solutions, ideally in a fast paced environment or for internal tooling. Experience with designing complex systems. Experience with database handling. Experience with API design. Experience witha asynchronous messaging. Good conflict resolution and problem solving skills. Nice to Have: Experience with JVM languages (Java, Kotlin). Financial background is not a must, but a good plus Interested? Find out more: DEI at Wise Wise Tech Stack (2025) Scaling our Infrastructure; how we make it work Wise Engineering Medium What do we offer: Starting salary: €6,666 - €8,333 gross/monthly + Wise's Restricted Stock Units (RSUs) Wise Benefits #LI-AT1 #LI-Hybrid Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Senior Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions. Key Responsibilities: Trains and coaches QA specialists to achieve and maintain competence across the team, through accreditation and ongoing monitoring (through Calibration including “Check-the-Checker” testing). Continually perform horizon scanning to identify planned changes which impact QA practices and ensure that assessment performed by QA Specialists adapt to these. Reviews the most complex and high-risk cases and leads on thematic reviews using test scripts and scorecards to assess compliance with policies, guidance and risk appetite. Acts as a Subject Matter Expert, resolving complex queries/escalations from QA specialists and coaching them to drive correct, consistent decision making and effective Root Cause Analysis. Supports Audit/Regulatory activity when required. Leads calibration activity internally within QA, and with other stakeholders (e.g. Operations, Products and Line 2) to ensure consistent, correct outcomes are achieved and drive best practice. Challenges QA findings to ensure they are fair and correct, based on risk appetite and policy. Foster team collaboration, sharing knowledge and best practice and mentor colleagues to enhance team capabilities. Uses advanced analytical techniques and AI to analyse QA outcomes and data to identify trends and analyse/investigate more complex issues and root causes inform actionable insights and recommendations. Presents insights to stakeholders and Forums (when required), influencing continuous improvement. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. Embody and uphold Wise’s values in daily interactions. Qualifications Professional experience: 3+years of QA or experience of working cases in a relevant function (AML Investigation, SAR Reporting, Fraud, inclusive of coaching others in domain relevant subjects. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Self-development: Is committed to learn and develop deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Share insights and best practice with colleagues. Functional skills: Quality Assurance methodology: Good experience of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria, root cause analysis and continuous improvement. Identifies opportunities and takes ownership for driving and influencing improvement across the QA team and wider organisation. Risk and Compliance expertise relevant to the function, including ability to identify and assess risks, interpret and apply policy requirements and guidance, and a strong understanding of the regulatory environment. Analytical Skills: Capable of reviewing complex customer files and evidence robust risk-based decisions regarding . Training and competency assessment: Ability to train and coach QA Specialists on the technical aspects relevant to the domain, as well as all aspects of QA methodology, testing, scoring and root cause analysis to ensure QA Specialists achieve and maintain competency. Systems & tools: Proficient at using systems, dashboards and AI tools to analyse data, trends and provide actionable insights. Actively drives opportunities to use AI for more complex analytical tasks, at individual and team level. Values & Behaviours Critical Thinking: Ability to critically assess information not just at case level but where relevant at an aggregate level (e.g. Segment, product etc) demonstrate attention to detail, constructively challenge, dig deeper where required, and make reasonable and robust decisions with clear rationale and audit trails. Problem Solving with a proven ability to diagnose complex, systemic issues and identify and recommend actions and best practice. Ability to manage challenges to QA results in a proactive and constructive way. Communication and stakeholder management skills: Can clearly explain risks, issues and communicate QA outcomes with key stakeholders at all levels. Adaptability: Proactively identifies, assesses and manages changes impacting the QA team to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Senior Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Joining our quality org, you will go through Quality Academy accreditation as a core requirement of the role and a key metric for evaluating suitability during the probation period. I'm interested, how do I apply? Send your CV and cover letter with the application question: What makes you a good fit for the Quality Assurance role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent A few important details about this position: START DATE: January 2027 Visa Sponsorship: We are happy to support visa sponsorship for qualified applicants. Work Location: This is a full-time, on-site role based in our Tallinn office. Relocation: We don't have a relocation package available, so candidates will need to handle their own moving arrangements. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

High Risk Assessment Senior Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The High Risk Assessment Senior Lead is responsible for overseeing multiple High Risk Assessment Team Leads and their respective specialist teams. The High Risk Assessment team is responsible for mitigating risks associated with high risk customers. This area has a strong focus on maintaining compliance with AML/CFT regulations, and internal policies according to Wise’s risk appetite. You will need to ensure that your team is consistently delivering high-quality investigations and promote high quality compliance standards across the organization. Responsibilities Area Leadership Lead by example and drive a customer focused mindset across your team as well as the wider organization. Promote a culture of ownership and accountability. Enable your teams to become high-performing through coaching, continuous development, and succession plans for senior leads. People management Coach and develop a strong team of High Risk Assessment Team Leads. Come up with initiatives to help your team to grow their skills, behaviors, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions. Operational management Be accountable for your Area operations. Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to improve the ways we work. Performance management Measure group wide KPIs and ensure that your team leads as well as their direct reports meet performance targets and quality standards. Drive the initiatives and KPIs of your area with the organisation’s strategic vision. Provide regular coaching and work with your direct reports to inspire them and improve their leadership skills. Act as a key escalation point for issues that cannot be resolved by team leads. Be an advocate for the company values, our long term strategic goals and promote them across the KYC organization. Expertise Sharing Be a subject matter expert in KYC and financial crime areas with the ability to train and coach your team on operational topics. Maintain a comprehensive understanding of our regulatory obligations, internal policies. Apply a risk-based approach to deterring and preventing money laundering and financial crime. Able to represent your teams’ investigative work to internal auditors and senior leadership. Stay up to date on new regulations and ensure that your team follows best practices across their investigations. Planning and execution Ensure operational team plans are set in place and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your group is making progress on their goals. There is a clear strategy within your domain that is connected with the wider organisational key objectives. Stakeholder management and communication Lead and oversee complex, cross-team initiatives that involve multiple stakeholders. Set strategic priorities, allocate resources effectively, and ensure that key initiatives are delivered on time. You are able to communicate complex topics in an easy to understand and engaging way. Be an ambassador of Wise Culture and passionate advocate for Customer Success. Qualifications ​​​​​ Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. A minimum of 2-3 years of experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry. At least 3 years of leading small to medium sized teams . Advanced understanding of the regulatory framework surrounding KYC/AML. You are familiar with money laundering methods and other financial crime trends. You can build an environment where your team is incentivised to make decisions and apply a risk-based approach to their work. You are punctual, independent, proactive and willing to get things done. You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment. Ability to multi-task and take responsibility in challenging situations. You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. Proven track record of taking individual ownership and responsibilities as well as being a great team-player. Ability to independently analyze and move the team’s metrics without external support Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field. Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused). Experience in using Business Intelligence tools such as Looker, Superset, Redash or Microtab. Additional information Salary: 4350 to 5850 EUR gross monthly + RSUs What we offer 🚀 RSUs in a rapidly growing company Visa sponsorship provided 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years Click here to learn more about the benefits that we offer at Wise. Hiring Process Application Review: We’ll evaluate your experience and skills. Recruiter Screen First Interview Final Interview How to apply: Please submit your CV and Cover Letter. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Full Stack Developer

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join us as a Software Engineer in our critical Scam Prevention team. This is a high-impact engineering role with a strong product focus, dedicated to solving complex, real-world adversarial problems to directly protect our global customer base. How we work: The Scam Prevention Team The Scam Prevention team is on the front lines, dedicated to safeguarding our platform against sophisticated financial crime. We leverage cutting-edge machine learning, real-time transaction monitoring, and advanced data analysis to create robust controls and detection capabilities. Our vision is to build a globally scalable fraud prevention engine that protects customer accounts, prevents scams, and consistently surpasses regulatory expectations. What will you be working on?: This defining role involves continuously improving our financial crime prevention infrastructure and systems. You will deliver a direct, measurable impact on customer security by taking end-to-end ownership of projects focused on: Building and refining critical controls to prevent Wise customers from scams. Drive Backend and Frontend for our scam prevention and detection systems - You will be working 80% of the time on a backend and 20% on the frontend You will be delivering a tangible, real-world impact by securing customers' money, accelerating product growth by raising automation levels, and helping us engineer a world-class money transfer product. Qualifications Engineering Expertise: Professional experience with Java or other JVM-based languages, including the Spring framework. Experience building and designing scalable web applications that handle large amounts of traffic - ideally using React based frontend applications, Javascript / Typescript. System Design & Operation: Proven experience designing and operating CI/CD pipelines, Distributed, and Concurrent Systems. Product Ownership: A strong product mindset, accountability, and the ability to drive projects independently, making data-driven decisions with the customer in mind. Data Proficiency: Experience with relational and non-relational databases, including query optimisation and designing resilient schemas. Code Quality: Exceptional fundamentals, sharp problem-solving ability, and a commitment to Test Driven Development and best coding practices. Collaboration: Excellent communication skills to articulate complex technical concepts across teams (Product, Data Science, Investigations). Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Team Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Leadership: Lead by example and drive a customer focused and proactive risk & compliance management mindset across your team and the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management: Coach and develop a strong and competent QA team. Conduct regular one on one coaching sessions and performance reviews. Deliver initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage plans to support development. Conduct regular check-ins and make robust recommendations to support Wise performance management activities. Operational management: Be accountable for your area of operations. Identify, propose and drive opportunities for improvements. Collaborate with central functions and other teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to scale and deliver quality QA that stakeholders can trust and rely on. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Ensure effective communication and escalation of blockers impacting delivery of the QA outcomes supported with actions that are being taken or required. Performance management: Be fully responsible for performance of your area of operations. Drive the initiatives, KPIs and OKRs of your area in line with the organisation’s strategic vision. Ensure that your team has appropriate plans in place to meet performance and quality targets. Create comprehensive plans for developing future leaders. Provide regular coaching and work with your direct reports to inspire them and develop their skills. Be an advocate for the company values, our long term strategic goals and promote them across the organisation. Technical Excellence: Take responsibility for the accuracy and validity of the QA outcomes of the domain (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD), applying your subject matter expertise to calibrate on QA outcomes, leading Root Cause Analysis at the QA domain level inclusive of performing RCA on more complex subjects, engaging the RCA team for support where necessary. Stakeholders management & communication: Collaborate closely with your stakeholders and communicate complex topics in an easy to understand and engaging way. Translate aggregated QA data into a compelling narrative, presenting actionable insights to stakeholders and hold stakeholders accountable for owning and implementing actions. Communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different parts of the organization and your own team. Expertise sharing: Be a subject matter expert in your area with the ability to train and coach your team on relevant QA, policy and risk topics. Stay up to date and maintain a strong understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to assist senior leadership with audits and developing our policies and processes Qualifications Required: Professional experience: 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Delivery: Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard. Ability to analyse and drive action to improve the team's metrics. Self-development: Is committed to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Risk & Compliance expertise: Ability to review and interpret policy to support and coach the team to deliver consistent and correct outcomes. Be the escalation point and sign-off final decisions on complex issues, providing robust risk-based rationale. Quality Assurance framework: Ensures the Quality Assurance approach for your given area remains adequate and effective through business change, and to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Trend Analysis: Use data and insights to assess key issues, trends and root causes. Communicates actionable insights to stakeholders to influence and drive positive change, including gaps in policies and processes where relevant. Drives continuous improvement at team and organisational level. Future Ready Technology Leadership: Develops a culture of AI literacy, encouraging experimentation and efficient use of available tools. Identifies and tests strategic opportunities for automation and AI within the QA process. Values & Behaviours Risk & Compliance Management: Inspires, leads and role models expected behaviours, fosters a culture of accountability, curiosity, risk management and continuous improvement. Communication and Influence: Ability to clearly articulate risk, materiality and impacts. Presents clear and concise QA outcomes to senior leaders, summarising key risks and issues, and influences risk-based, proportionate actions. Process improvement: Challenges ways of working, critically assesses data and drives continuous improvement, using data to track impacts and benefits. Organisational skills: Strong organisational skills and time management, and ability to deliver KPIs in a fast paced and high pressure environment. Proactiveness: Punctual, independent, proactive and willing to get things done. You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Team Lead role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Joining our quality org, you will go through Quality Academy accreditation as a core requirement of the role and a key metric for evaluating suitability during the probation period. I'm interested, how do I apply? Send your CV and cover letter with the application question: What makes you a good fit for the Quality Assurance Team Lead role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent A few important details about this position: START DATE: January 2027 Visa Sponsorship: We are happy to support visa sponsorship for qualified applicants. Work Location: This is a full-time, on-site role based in our Tallinn office. Relocation: We don't have a relocation package available, so candidates will need to handle their own moving arrangements. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite. Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation. Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team. Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails. Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement. When assigned, scope, plan, and execute root cause analysis or targeted investigations. Contributes to team collaboration and knowledge sharing to enhance team capabilities. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. Embody and uphold Wise’s values in daily interactions. Qualifications Professional experience: 2+years of QA or experience of working in a relevant Servicing function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD) for this role. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Self-Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis. Applies consistent standards across all reviews. Risk and Compliance expertise relevant to the function, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function. Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate. Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis. Understands automation, AI, and is comfortable working with evolving tools and technologies to enhance ways of working. Values & Behaviours Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk-based decisions, explaining your rationale to ensure our QA outcomes can withstand audit and regulatory scrutiny. Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified. Documentation and communication skills: Clear, constructive and concise written and verbal skills, with ability to explain risks and issues in simple terms in a constructive and actionable manner. Adaptability: Able to keep up with evolving requirements and ongoing changes impacting QA team, policy, guidance, processes and systems. Open to feedback and continuous improvement. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Joining our quality org, you will go through Quality Academy accreditation as a core requirement of the role and a key metric for evaluating suitability during the probation period. I'm interested, how do I apply? Send your CV and cover letter with the application question: What makes you a good fit for the Quality Assurance role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent A few important details about this position: START DATE: January 2027 Visa Sponsorship: We are happy to support visa sponsorship for qualified applicants. Work Location: This is a full-time, on-site role based in our Tallinn office. Relocation: We don't have a relocation package available, so candidates will need to handle their own moving arrangements. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Spend Operations Quality Control Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for a Quality Control Specialist to join our team in Tallinn ! We're the financial bodyguards for Wise cardholders worldwide. Sitting within Global Product Operations, the Spend Operations team is the frontline defense against the financial wild west. We handle everything that touches the Wise card ecosystem, specifically specializing in: Card Fraud: Outsmarting account takeovers, compromised data, and unauthorized transactions before they impact our users. Card Scams: Protecting our customers from sophisticated phishing networks, social engineering, and malicious actors trying to trick them out of their hard-earned money. Card Disputes: Fighting back against bad merchants, managing the complex world of chargebacks, and navigating card scheme rules to recover funds when things go wrong. As our Quality Control Specialist, you're the quality engine powering these frontline defenders . You ensure our specialists make the right risk decisions, remain bulletproof against compliance regulations, and deliver empathetic, compliant, and lightning-fast resolutions. Our mission is to protect our customers, reduce operational risk, and level up the team’s performance through actionable insights into trends and great feedback driving continuous process improvement. Here’s how you’ll be supporting and elevating the team: The Deep Dive: Perform regular, systematic quality reviews across workflows to ensure we are hitting our regulatory standards, internal policies, and SLAs. Tech-Forward QC: Embrace, test, and champion AI-driven automation tools to supercharge our review samples and data insights. This mindset is an absolute must for the role! The "Why" Detective: Figure out if an error was a one-off mistake, a training gap, or a broken process- then take ownership to help fix it. Feedback & Collaboration: Provide clear, constructive, and empathetic feedback to specialists, and partner with Training and Process Excellence teams to design killer remediation strategies. Trend Spotting: Track performance metrics and proactively flag emerging risks to leadership before they become systemic issues. Qualifications We need someone with an analytical mind, an eye for detail, and impeccable communication skills who truly lives our values every day: Customers > Team > Ego: You deliver constructive feedback to specialists and operational leads with empathy, keeping our team's growth and the customer's safety at the heart of everything you do. This isn't just a job, we're a revolution: You don’t just check boxes. You actively look for ways to optimize our workflows, automate our frameworks, and scale our QC tools using smart technologies. We get it done: You’re agile, proactive, and comfortable adopting new technologies and AI. You manage your time like a pro and always aim for excellence . About you: You're based in Tallinn and have the right to work here (we cannot support visas or relocation for this role). You have previous experience working within a Quality Assurance/Quality Control team, or have spent at least 3 years in an operational specialist role with a heavy focus on quality testing and compliance. You're Comfortable utilizing AI tools, automated testing scripts, and dashboards to analyze data and pull insights. You've strong organizational and project management coordination skills to help drive process improvement initiatives and remediation strategies across teams. You're an excellent communicator, able to collaborate seamlessly with various stakeholders and build strong relationships between Operations, Risk, Compliance, and Process Excellence. Sounds like the next step for you? Please apply latest by 15th of September 2026 EOD by submitting your CV and answering application questions! Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

KYC Operations Senior Analyst - SMA (Night shifts)

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is looking for a KYC Operations Senior Analyst to join the Tallinn Senior Management Approval team to cover our night shifts. You will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding customers in AML High Risk state and customers with touch points with High Risk 3rd Countries and Low Tax Jurisdictions according to regulatory standards. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Job Responsibilities Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining High Risk customers. Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. Communicate with other internal teams when required to handle escalated or complicated cases. Provide guidance and responses to daily inquiries from peers, front-line and management regarding high risk approval matters and case analysis, when appropriate. Maintain high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services; When warranted, be capable of drafting SAR narratives to report activity deemed unusual. Taking part in and leading projects related to SMA Team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. Draft reports to internal and external stakeholders, periodically and when requested. Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies; Support Wise in internal and external audits and regulatory process related queries reviews. Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities. Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. You have a minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, or a comparable role at another company. You have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in. Flexible to work different night shifts. We work when our customers need us most, including early-night, mid-night, and late-night shifts, as well as weekends and public holidays, per business needs. You have a good understanding of AML/CFT Regulations and are able to effectively document your reasoning. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine and stressful situations well. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. You have familiarity with reading legal and regulatory documents. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) Additional information About this Role: Job level: 3 Salary: 2400 - 2850 EUR gross/month Stock: To be reviewed at offer Work authorization (Estonia): Candidates with unrestricted right to work in Estonia (e.g., EU/EEA citizens, permanent residents, holders of non-employment-based residence permits such as spouse/family TRP, or long-term resident permit): No restrictions, apply freely. Candidates already residing in Estonia with a valid TRP for employment (linked to another employer): You are also eligible to apply, provided your TRP has a remaining validity of at least 120 days from the date of application . An administrative approval process (~40 days) will be required before your start date. No cost to you. Visa/work permit sponsorship is not available for this role. Candidates who do not currently have the right to work in Estonia and would require sponsorship to relocate are not eligible. If you hold a TRP for employment linked to another employer in Estonia , please include the following in your application or cover letter: Your current TRP full expiry date The role and employer your TRP is currently linked to This helps us assess timelines for your start date. Current night shift requirements: Night shift premium: 1.25x base salary for all hours between 22:00–06:00. Core shifts (assigned based on team capacity; we’ll ask your preference, but you must be comfortable with any): 18:00–02:00 20:00–04:00 22:00–06:00 Weekend shifts: This role includes two weekend shifts per month. Shift patterns are mandatory and may change based on business needs. We're processing applications continuously until roles are filled. Please mention in the "Message to the hiring team" field if you are interested in the Night shift role. Hiring process: Resume review Take-home test (reviewed by the team) Screening call with the Recruitment team Final interview with the SMA team For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

KYC Operations Senior Analyst - SMA

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is looking for a KYC Operations Senior Analyst to join the Tallinn Senior Management Approval team. You will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding customers in AML High Risk state and customers with touch points with High Risk 3rd Countries and Low Tax Jurisdictions according to regulatory standards. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Job Responsibilities Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining High Risk customers. Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. Communicate with other internal teams when required to handle escalated or complicated cases. Provide guidance and responses to daily inquiries from peers, front-line and management regarding high risk approval matters and case analysis, when appropriate. Maintain high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services; When warranted, be capable of drafting SAR narratives to report activity deemed unusual. Taking part in and leading projects related to SMA Team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. Draft reports to internal and external stakeholders, periodically and when requested. Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies; Support Wise in internal and external audits and regulatory process related queries reviews. Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities. Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. You have a minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, or a comparable role at another company. You have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in. Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs. You have a good understanding of AML/CFT Regulations and are able to effectively document your reasoning. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine and stressful situations well. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. You have familiarity with reading legal and regulatory documents. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) Additional information About this Role: Job level: 3 Salary: 2400 - 2850 EUR gross/month Stock: To be reviewed at offer Work authorization (Estonia): Candidates with unrestricted right to work in Estonia (e.g., EU/EEA citizens, permanent residents, holders of non-employment-based residence permits such as spouse/family TRP, or long-term resident permit): No restrictions, apply freely. Candidates already residing in Estonia with a valid TRP for employment (linked to another employer): You are also eligible to apply, provided your TRP has a remaining validity of at least 120 days from the date of application . An administrative approval process (~40 days) will be required before your start date. No cost to you. Visa/work permit sponsorship is not available for this role. Candidates who do not currently have the right to work in Estonia and would require sponsorship to relocate are not eligible. If you hold a TRP for employment linked to another employer in Estonia , please include the following in your application or cover letter: Your current TRP expiry date The role and employer your TRP is currently linked to This helps us assess timelines for your start date. Current shift requirements: Two weekend shifts per month Three 12:00–20:00 evening shifts per month Three 14:00–22:00 evening shifts per month The remaining shifts are typically 09:00–17:00 These shift requirements are mandatory and may change based on team and business needs. Hiring process: Resume review Take-home test (reviewed by the team) Screening call with the Recruitment team Final interview with the SMA team For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Technical Recruiter (FTC contract)

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role What You’ll Do Manage the end-to-end recruitment process, from sourcing to closing, ensuring a seamless experience for candidates and hiring managers. Partner with hiring teams to understand their needs, define hiring strategies, and make data-driven decisions. Source and engage top engineering talent, using creative approaches beyond traditional job boards. Ensure a best-in-class candidate experience, building long-term relationships and a strong talent pipeline. Collaborate with Employer Branding and Marketing teams to support recruitment campaigns and events. Use data to drive hiring decisions, identifying blockers and optimizing processes for scalability. Work closely with the People team to align hiring with onboarding, talent mapping, and compensation benchmarking. Qualifications What We’re Looking For 2 years of in-house recruiting experience, ideally in tech or product roles. Proven ability to source and attract top talent, using innovative and data-driven approaches. Strong stakeholder management skills, with the ability to build trust and influence hiring decisions. Adaptability in a fast-paced environment, with a proactive and problem-solving mindset. Excellent communication and relationship-building skills, ensuring a positive experience for candidates and teams. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . Apply For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Market Abuse Operations Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is expanding its Assets product into stocks and ETFs! We’re looking for a Market Abuse Operations Specialist in Tallinn to help us build and run Wise’s Market Abuse monitoring process for our Assets product. This role will help make sure we have the right first-line control in place to monitor, review, and escalate potential Market Abuse risks as we grow. This is a new area for Wise, so we need someone who can help set up the control from the ground up. You’ll own the day-to-day Market Abuse process, help configure the rules that trigger alerts, work closely with our surveillance vendor, and use feedback from Compliance to improve what gets escalated. What you’ll be doing: Own the daily Market Abuse monitoring process for Wise Assets. Review Market Abuse alerts and decide what needs to be escalated to 2nd line Compliance. Help configure and refine alert rules, thresholds, and typologies with our surveillance vendor. Build a strong feedback loop between Operations, Compliance, Product, Engineering, and the vendor. Use feedback from Compliance to improve escalation quality and reduce unnecessary noise. Create clear SOPs, evidence standards, case documentation, and escalation guidance. Track alert volumes, outcomes, trends, and control issues. Help other team members understand the process as the team grows. Use data and operational insight to improve the control over time. Support wider Grow / Assets Operations BAU work when Market Abuse alert volumes allow. Balance daily operational tasks with time-sensitive Market Abuse alerts and escalations. Qualifications You're placed in Tallinn, and have a valid right to work here. You have previous experience in Market Abuse, trade surveillance, compliance monitoring, or a similar brokerage / investment operations role. You have experience with daily monitoring and designing or refining alerts. You understand Market Abuse risks such as insider dealing and market manipulation. You’re comfortable reviewing trading activity and making judgement-based decisions. You can turn a new regulatory requirement into a practical operational process. You’re analytical, hands-on, and comfortable using data to make decisions. You can work closely with Compliance, Product, Engineering, Operations, and external vendors. You’re comfortable wearing multiple hats and building something new. Nice to haves: 5+ years of experience in financial services. Experience in brokerage operations, such as best execution, reconciliations, client money, or corporate actions. Experience with surveillance tools such as Eventus, Nasdaq SMARTS, SteelEye, Actimize, or similar. Knowledge of MAR, MiFID II, STOR processes, or FCA / EU market conduct expectations. Experience working in a fast-moving product or startup environment. Sounds like the next step for you? Apply by submitting your CV in English. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Software Engineer - ERP Developer (Microsoft BC)

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Introduction We're looking for a talented Software Engineer to join our team and take on a critical role in optimizing and extending our Microsoft Business Central (BC) environment. In this high-impact position, you will contribute to the configuration, customization, and integration of BC to support seamless business operations. You'll play a key role in building robust integrations with third-party applications, managing the underlying infrastructure, and leading our migration to the cloud-based version of BC. If you have hands-on experience with BC development, enjoy solving complex integration challenges, and are passionate about delivering scalable enterprise solutions, we want to hear from you. This role is ideal for a strong full-stack engineer with expertise in ERP systems, particularly Microsoft Business Central, who thrives on tweaking configurations, deploying updates, and ensuring reliable data flows across our ecosystem. Key Responsibilities What You'll Do Configure, customize, and extend Microsoft Business Central using AL (Application Language) or C/AL, including building and maintaining custom pages, reports, and extensions to meet business needs. Design, develop, and deploy integrations between Business Central and third-party applications via APIs (e.g., OData web services, REST APIs), enabling data synchronization for workflows like inventory, finance, and CRM. Manage and optimize the Microsoft SQL Server database that powers Business Central, ensuring data integrity, performance tuning, high availability, and compliance with best practices. Implement and maintain CI/CD pipelines using tools like Azure DevOps or GitHub Actions for efficient deployment, testing, and versioning of BC customizations and extensions. Collaborate closely with business stakeholders, IT teams, and external vendors to gather requirements, troubleshoot issues, and deliver solutions that enhance operational efficiency. Lead the planning and execution of our migration from on-premises Business Central to the cloud (SaaS) version, including data migration, configuration transfer, and minimal downtime strategies. Uphold security, reliability, and monitoring standards for BC environments, including role-based access, audit trails, and proactive issue resolution. Participate in on-call rotations as needed to support production systems and contribute to process improvements for faster incident response. Qualifications Requirements Strong proficiency in Microsoft Business Central development, including configuration, extension building, and customization using AL/C/AL. Hands-on experience with Microsoft SQL Server management, including querying, indexing, backup/recovery, and performance optimization. Expertise in CI/CD practices and tools (e.g., Azure DevOps, PowerShell scripting) for deploying and managing BC updates and extensions. Proven track record in building API-based integrations (RESTful, SOAP, OData) with third-party systems, such as Salesforce, Shopify, or custom apps. A strong product mindset with a focus on user experience, including designing intuitive extensions and workflows within BC. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to break down complex problems into actionable milestones that deliver quick value. Curiosity and drive for continuous learning, especially around Microsoft ecosystem updates and cloud technologies. Familiarity with ERP concepts and business processes (e.g., finance, supply chain) is essential. Qualifications We recognize that few candidates will have every skill listed, and we're committed to supporting your growth. If you meet most of these and are excited to dive deeper into Business Central, we'd love to talk! Nice-to-Haves Experience with Microsoft Dynamics 365 integrations or other ERP systems (e.g., SAP, Oracle). Knowledge of cloud migration strategies for Business Central, including Azure-based deployments and hybrid setups. Proficiency in Power Platform tools (e.g., Power Automate, Power BI) for enhancing BC workflows. Background in agile methodologies and version control with Git. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior II Software Engineer - Machine Learning Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role For our customers, Wise should feel as simple as sending money from A to B. Behind that simplicity is a complex engine of currencies, routes, products, and features, generating terabytes of data every day. Data Products & Insights helps Wise turn that data into products, insights, and decisions at scale. Within this area, the Machine Learning Platform (MLP) team builds and maintains the infrastructure that enables data scientists across Wise to develop, deploy, serve, and monitor machine learning models at scale. Our platform powers predictions and decisions across the business - from fraud detection to treasury management to product personalisation - directly impacting how Wise serves millions of customers worldwide. Your mission and role will be building and maintaining a cost efficient and scalable machine learning platform, that is a delight to use and that provides a good engineering and data science experience while shortening the full experimentation feedback loop - a data scientist does not just deploy models fast, but learns fast which model is better. Your input will directly affect how Wise is making decisions and predictions on billions of events. We are looking for a Senior Software Engineer to join our team and help us evolve from a collection of tools into a coherent, self-service platform. You don't need previous machine learning experience to succeed in this role. We're looking first and foremost for strong software engineers with significant production backend experience (e.g. Java, Python) , ideally combined with a strong platform or infrastructure engineering background. Familiarity with ML systems is a bonus, and something you can develop on the job. The team you will be joining: Machine Learning Platform The MLP team is part of the Data Products & Insights Squad. We own the infrastructure layer that sits between data scientists and production: model serving, training pipelines, model registry and experiment tracking, feature management, and model monitoring on the line. Our customers are internal - Data Scientists and ML engineers across Wise - and our success is measured by how effectively they can build, deploy, and iterate on models without friction. We are a small, collaborative team that values product thinking, shared ownership, and continuous improvement. We are in the early stages of introducing structured agile practices and treat every process change as an experiment. What You Will Do Build and maintain core ML platform services including model serving infrastructure, training pipelines, and experiment tracking Contribute to the evolution of our platform from individual service offerings towards a coherent, user-driven product Improve platform scalability, reliability, and operability, ensuring our infrastructure can support hundreds of models in production while making pragmatic trade-offs around cost, complexity, and user needs. Improve observability and monitoring across the model lifecycle, helping data scientists understand model health and performance Collaborate with data scientists to understand their workflows, pain points, and needs - treating them as your customers Participate in on-call/support rotation, contributing to platform stability and identifying opportunities to reduce operational toil Help shape the technical and product roadmap by contributing to discovery, spikes (exploratory/investigative work), and architectural decisions Share knowledge across the team, reduce silos, mentor others, and help raise engineering standards through design reviews, code reviews, documentation, and continuous improvement. What does it take? You care about bringing value and satisfaction to your customers - the developer/user experience of the people who use your platform matters as much as the technical elegance of the solution You think in systems, not just features - you consider how components interact, where complexity lives, and how to reduce it You are comfortable working across the stack - from infrastructure and orchestration to APIs and developer tooling You take ownership of problems end-to-end, from understanding the need through to production and beyond You communicate clearly, build consensus, and enjoy collaborating with people from different disciplines - data scientists, product managers, and fellow engineers You have a growth mindset - curious, experimental, and open to giving and receiving regular feedback You share your ideas, continuously improve yourself and the team around you, and are comfortable working collaboratively in a hybrid environment What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. We value potential and enthusiasm as much as existing expertise. So if you have some of those listed below and are eager to learn more we do want to hear from you! Strong engineering background in mainstream languages like Java or Python (preferably Python) with experience building and maintaining production systems Experience with platform or infrastructure engineering , including building or contributing to internal developer platforms or self-service tooling Experience with Kubernetes - deploying, managing, and troubleshooting containerised workloads Experience with cloud infrastructure (ideally AWS ) including compute, storage, and networking Strong understanding of distributed systems principles - you know the trade-offs between different architectures and can make pragmatic decisions Experience with observability and monitoring - building dashboards, alerts, and tooling that helps teams understand system health Solid understanding of software engineering best practices - testing, code review, CI/CD, and clean, maintainable code Ability to use AI-assisted development tools responsibly, while validating outputs and retaining ownership of code quality. Nice to haves Familiarity with ML platform tooling such as MLflow, Airflow, or similar orchestration and experiment tracking frameworks Familiarity with ML systems and workflows - training, serving, feature engineering, model monitoring.Previous ML experience is useful but not required; you can learn the domain with us. Experience with Infrastructure as Code (Terraform, CDK, or similar) Exposure to streaming or batch data processing frameworks (Spark, Flink, Kafka) Interest in platform-as-product thinking - treating adoption, user experience, and feedback loops as first-class concerns What you get back The opportunity to shape a platform that directly enables ML-driven decisions across a global financial product serving millions of customers A team that values autonomy, experimentation, and continuous improvement - where your ideas about how we work matter as much as what we build Real ownership of the systems you work on - from architecture decisions to production operations Exposure to complex, real-world ML infrastructure challenges at scale A collaborative environment where people are grounded, driven, and genuinely enjoy working with others Interested? Find out more The Wise Tech Stack, 2025 Update Scaling our Infrastructure; how we make it work Wise Engineering Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

FinCrime Operations Quality Senior Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role At Wise, we are looking for a Senior Quality Lead for FinCrime to lead, develop, and inspire a high-performing team of Quality Team Leads and Specialists. In this pivotal role, you will bridge operational quality and senior leadership - translating high-level regulatory strategy into actionable, impact-driven processes. You will own the Quality strategy across the FinCrime domain, ensuring our operations remain fully compliant with global AML/CFT regulations while maintaining the fast, effortless service our customers expect. We are happy to provide relocation and visa support for the successful candidate. What You’ll Do 1. Leadership & People Development Drive Team Excellence: Lead, mentor, and empower a team of Quality Leads and Specialists, modeling success behaviors and living Wise values. Cultivate Talent: Conduct career check-ins, foster growth opportunities, and build clear paths for professional development. Foster Culture: Promote a culture of continuous learning, psychological safety, delegation, and knowledge sharing. 2. Operational Management & Data Literacy Execute Strategy: Turn overarching quality objectives into phased implementation plans that optimize processes without disrupting operations. Hit Targets: Drive team performance to meet and exceed KPIs/SLAs, contributing directly to the quarterly Quality KPI tree. Capacity Planning: Forecast demand and allocate resources effectively within the FinCrime quality squad. Data-Driven Insights: Partner with analytics teams to build performance dashboards, analyze complex risk/quality trends, and guide strategic decision-making. 3. FinCrime Expertise & Quality Assurance Domain Ownership: Act as the subject matter expert on FinCrime operations (AML, Fraud, Sanctions, Reporting) and Quality Assurance frameworks. Continuous Improvement: Lead root-cause analyses on quality gaps and feed insights back into processes to reduce organizational risk. Risk-Based QA: Embed a rigorous, risk-based approach across all FinCrime tools, processes, and workflows. Governance & Audit: Serve as the point of contact during internal audits, manage escalations, and provide regular updates to senior executive leadership. 4. Stakeholder & Project Management End-to-End Delivery: Drive complex quality initiatives from inception to delivery—managing blockers, timelines, and documentation. Strategic Alignment: Align FinCrime quality goals with broader company-wide OKRs. Cross-Functional Partnership: Collaborate closely with FinCrime Product Managers and Operational Heads to balance regulatory compliance with exceptional customer outcomes. Qualifications Must-Have Qualifications FinCrime & Quality Operations Leadership: experience managing small-to-medium-sized operational teams specifically in Financial Crime/KYC/Compliance and Quality Assurance functions. Regulatory Expertise: Advanced, up-to-date working knowledge of global AML/CFT regulatory frameworks, compliance standards, and emerging financial crime trends. Communication & Cross-Cultural Collaboration: Exceptional written and verbal English skills, with a demonstrated ability to draft comprehensive reports and collaborate across global teams, cultures, and time zones. Problem Solving & Solution Design: Strong analytical mindset with a track record of diagnosing recurring quality gaps and implementing actionable, scalable solutions. Operational Agility: Thrives in fast-paced, high-pressure environments; adept at prioritizing effectively and adapting quickly to shifting regulatory and operational needs. Ownership & Professionalism: Proactive, punctual, and self-directed, with a high degree of accountability and personal responsibility. Nice-to-Have Qualifications Educational Background: Bachelor’s degree in Finance, Business Administration, Law, or a related discipline. Professional Certifications: Industry-recognized credentials such as CAMS , ICA , or equivalent specialized certifications focusing on AML, Fraud, EDD, Sanctions, or Risk Management. Data & BI Proficiency: Hands-on experience working with Business Intelligence and analytics tools (e.g., Looker, Superset, Redash, MicroStrategy/Microtab). Additional information Why Join Us? High Impact: Directly shape how Wise combats financial crime at scale while protecting millions of customers worldwide. Growth & Ownership: Work in an autonomous environment that rewards innovation, accountability, and continuous improvement. Collaborative Culture: Join a supportive, fast-paced team dedicated to transparency and operational excellence. How to Apply If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English. We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job 💚 Our Hiring Process Application Review: We evaluate your experience and skills. Quick Chat with a Recruiter: A brief call to discuss the role and see if Wise aligns with your career goals. First Interview: Meet our team for a discussion around your leadership and operational delivery experience. Final Interview: An in-depth discussion with our team to assess your technical and cultural fit. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Technical Solutions and Implementation Lead, Third Party Management & Procurement

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The opportunity Own the systems that power how Wise onboards third parties, signs contracts, and runs key approvals and reports on them! Wise works with a wide range of partners, including third-party vendors and banking service providers, managing contracts and approvals across the board. This role improves the systems and workflows behind that lifecycle. You’ll turn processes into simple workflows, ship automation through fully hands-on platform configuration, and improve speed + reliability across the third-party lifecycle. This is not a software engineering role. Instead, you’ll deliver outcomes through technical solution design, hands-on platform configuration (no-code platforms), integration/API delivery with partner teams, vibe-coding and disciplined releases. What you’ll be doing Hands-on configuration & implementation: build and maintain processes in our non-code platforms (forms, templates, routing rules and logic, approvals, automations). Own complex changes and owner of the systems. Technical solution design: translate business requirements into a technical build plan (workflows logic, data model, edge cases, permissions, audit needs) and make effective use of AI where possible. Integrations & APIs: drive API-based integrations with partner teams such as finance, risk (data mapping, validation, failure modes, rollout). Troubleshoot cross-system issues with logs and structured debugging. Release, reliability & governance: own testing/UAT, rollout and rollback plans, release notes, incident handling, and root-cause prevention. System expert + enablement: be the go-to technical owner for your platforms - maintain runbooks/standards, train the team and key stakeholders on “how it works”, and raise the overall capability so we’re less reliant on external providers What success looks like Complex changes ship fast and safely with low regression rate and clear release standards (testing, rollout, rollback). Integrations are stable and owned (fewer repeat issues, clear failure handling, faster recovery when things break). Platform health improves: cleaner configurations, clear standards/runbooks, faster troubleshooting and fewer “mystery” behaviours. Reporting becomes reliable and usable: key lifecycle metrics are measurable (even if pragmatic/manual at first) and the team can explain what’s slow and why. KPIs move in the right direction because the systems work better: shorter cycle times (onboarding/contracting), fewer manual steps/rework, and clearer operational visibility for stakeholders. Qualifications What you will need Hands-on platform delivery (strong): you’ve configured/administered enterprise tools and shipped workflow changes to production (rules, approvals, routing, templates, automations). Integration mindset: you can lead confidently with API docs and integrations - define payload requirements, map fields, validate responses, understand auth basics (API keys/OAuth) Systems thinking: you understand cross-tool dependencies and how a change in one system impacts downstream workflows, reporting, audit trails, and controls. Release discipline: you can run safe releases end-to-end (testing approach, rollout plan, rollback plan, post-release monitoring). Operational ownership: you can handle escalations calmly (triage → reproduce → fix/escalate → RCA → prevention) and keep standards/runbooks up to date. Nice to have Experience with CLM / procurement / third-party risk / service management platforms / finance systems Familiarity with webhooks, SSO, data sync patterns, integration monitoring Experience building “good enough” reporting from imperfect tools What we are not looking for Strategy-only roles with no shipping track record Pure project management roles without hands-on tooling/configuration delivery Candidates who avoid tools, ambiguity, or cross-functional work Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Customer Success Manager

Wise

About the company Wise Platform allows banks, fintechs, and enterprises to embed Wise's international payments infrastructure directly into their own products. Our technology powers partners globally - including some of the largest banks and fintechs in EMEA - enabling them to offer fast, transparent, and low-cost cross-border payments and global accounts to their customers. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role: This role is dedicated to process architecture, operational design, tooling improvement, and continuous improvement across team workflows, documentation, and cross-functional agreements. Operating without portfolio ownership, the primary objective of the role is building a scalable operational foundation that increases team efficiency and structures workflows for reliable AI integration. Key Responsibilities AI Knowledge Architecture: Review, structure and architect the existing separated team processes into streamlined workflow to maintain the team's Single Source of Truth (SOT) with the help of AI so documentation is machine-readable and optimized, enabling internal AI tools and chatbots to accurately use the documentation to increase team efficiency. This would include streamlining the tracking of existing work through tooling advancement, mapping documentation needs, building the AI agents needed to optimise the process and rolling it out with the team for maximum efficiency and adoption. Automation Strategy & Execution: Scope, sequence, and execute a team’s operational processes roadmap - identifying high-frequency, manual CSM workflows which could be automated and deploying AI tooling to automate or partially automate them, prioritising the items with the largest return on the efficiency gains (ie Account Plans). Salesforce CSM workflows architecture: Design and work together with Salesforce product team to implement dedicated Salesforce workflows and objects to align with CSM processes (ie objects categorized by Retention risk vs. Operational improvement). Data & Knowledge Pipelines: Automate the flow from Lightdash metrics dashboards through available tools, mapping out data analysis needs so CSMs can evaluate partner performance instantly and notice the spikes. Partner UI & API Diagnostic Framework: Establish standard operating procedures and documentation to audit partner UI setups, technical design, and improvement opportunities, building the collection of the success cases depository which will streamline the new product features and APIs roll out across the team.. Cross-Functional Operating Agreements: Identify efficiency draggers and formalize boundaries with operational and other teams to remove CSMs as fallback relays for ad-hoc operational questions and reactive work. Qualifications About you: 3+ years of experience in Program Management, Business Operations, or Product Operations in a fast-paced tech company or scale-up. CRM & Systems Building: Hands-on experience configuring, designing, or optimizing CRM workflows (preferably Salesforce). Process Automation & Knowledge Architecture: Demonstrated ability to eliminate manual spreadsheet/Slack workflows by building automated workflows and structuring single-source-of-truth knowledge bases (Notion, Confluence, Wikis). Technical & AI Literacy: Comfortable working with modern AI/LLM tools to streamline team knowledge and workflows. Good understanding of APIs and ability to learn payment processing workflows. Stakeholder Alignment: Strong track record of leading cross-team projects and securing buy-in from product, engineering, and business teams without line authority. Bonus points Hands-on experience deploying AI tooling: Direct experience structuring knowledge bases for RAG/LLM retrieval, building AI agents, or setting up AI-assisted workflows. Prior experience working with B2B SaaS platform integrations, APIs, or fintech products. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Senior Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. Key Responsibilities: QA Senior Specialist will execute the Quality checks and calibrations for the most complex and high-risk cases and leads on thematic reviews using test scripts and scorecards to assess compliance with policies, guidance and risk appetite. Acts as a Subject Matter Expert , resolving complex queries/escalations to drive correct, consistent decision making and effective Root Cause Analysis. Supports Audit/Regulatory activity when required. Leads calibration activity internally within QA, and with other stakeholders (e.g. Operations, Products and Line 2) to ensure consistent, correct outcomes are achieved and drive best practice. Challenges QA findings to ensure they are fair and correct, based on risk appetite and policy. Foster team collaboration, sharing knowledge and best practice and mentor colleagues to enhance team capabilities. Uses advanced analytical techniques and AI to analyse QA outcomes and data to identify trends and analyse/investigate more complex issues and root causes inform actionable insights and recommendations. Presents insights to stakeholders and Forums (when required), influencing continuous improvement. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. Embody and uphold Wise’s values in daily interactions. Qualifications We are seeking candidates with experience in the Payments domain and a strong, end-to-end understanding of how money moves through a modern payments business. Pay-In & Pay-Out: Deep familiarity with how customer funds are received, processed, and disbursed across multiple payment methods and rails. Reconciliation & Settlement: Solid grasp of how transactions are matched, balanced, and settled between internal systems, banking partners, and payment schemes. Exception Handling & Operational Excellence: Ability to diagnose and resolve payment issues — failures, returns, refunds, chargebacks — while balancing speed, accuracy, and customer experience. Skills & Requirements Required: Professional experience: 3+years of QA or experience of working cases in Payments domain inclusive of coaching others in domain relevant subjects. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Self-development: Is committed to learn and develop deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Share insights and best practice with colleagues. Functional skills: Quality Assurance methodology: Good experience of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria, root cause analysis and continuous improvement. Identifies opportunities and takes ownership for driving and influencing improvement across the QA team and wider organisation. Risk and Compliance expertise relevant to the function, including ability to identify and assess risks, interpret and apply policy requirements and guidance, and a strong understanding of the regulatory environment. Analytical Skills: Capable of reviewing complex customer files and evidence robust risk-based decisions regarding . Training and competency assessment: Ability to train and coach QA Specialists on the technical aspects relevant to the domain, as well as all aspects of QA methodology, testing, scoring and root cause analysis to ensure QA Specialists achieve and maintain competency. Systems & tools: Proficient at using systems, dashboards and AI tools to analyse data, trends and provide actionable insights. Actively drives opportunities to use AI for more complex analytical tasks, at individual and team level. Values & Behaviours Critical Thinking: Ability to critically assess information not just at case level but where relevant at an aggregate level (e.g. Segment, product etc) demonstrate attention to detail, constructively challenge, dig deeper where required, and make reasonable and robust decisions with clear rationale and audit trails. Problem Solving with a proven ability to diagnose complex, systemic issues and identify and recommend actions and best practice. Ability to manage challenges to QA results in a proactive and constructive way. Communication and stakeholder management skills: Can clearly explain risks, issues and communicate QA outcomes with key stakeholders at all levels. Adaptability: Proactively identifies, assesses and manages changes impacting the QA team to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Please apply with your CV and Cover Letter, explaining "What makes you a good fit for the Quality Assurance Senior Specialist role?" Additional details: Location: Tallinn - Sponsorship available Salary: 2950EUR - 3600EUR For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Cards Billing and Settlement Operations Technical Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Technical Team Lead to take ownership of two critical Global Cards Operations domains: Cards Billing Operations and Cards Settlement Operations . You will sit at the intersection of operations, product, and engineering, leading technical initiatives that drive down costs, eliminate junk fees, and ensure our scheme payouts are executed flawlessly and on time. As the Technical Team Lead for Cards Billing & Settlements, you will be the operational owner and technical anchor for your domains. You won’t just be keeping the lights on—you will be re-engineering how we work. Your focus will be divided between two core missions: Cards Billing Operations : Maintaining and optimizing scheme and partner costs. You will spearhead technical initiatives to increase fee transparency, reconcile complex billing data, and aggressively root out and reduce junk fees. Cards Settlement Operations : Ensuring that settlement payouts to card schemes (e.g., Visa, Mastercard) are executed strictly on time, while continuously looking for structural ways to reduce settlement costs. What You’ll Do (Key Responsibilities & KPIs) Drive domain strategy and cost ownership Define the strategy for Spend Billing and Settlement Operations, with a focus on reducing operational costs with schemes, including Visa and Mastercard while maintaining on-time payout SLAs and strong internal controls. Own the yearly roadmap and team OKRs Translate business priorities into a clear roadmap, actionable OKRs, and team plans that support Product initiatives such as country launches, new products (add-ons, credit), contribution margin improvements, and operational scalability. Own Billing and Settlement performance Be accountable for key domain KPIs, including settlement payout SLA, billing reconciliation rate, cost per transaction and avoidable cost reduction. Drive technical problem solving and automation Lead root-cause analysis for settlement delays, payout discrepancies, billing issues, and control gaps. Ensure that incidents are driven to resolution. Design scalable solutions that reduce manual reconciliation and payout. Own audit, compliance, and control readiness Ensure scheme mandates are effectively rolled out. Act as the main POC for external auditors to provide control evidence and ensure remediation actions are implemented timely. Continuously improve Billing and Settlement processes with appropriate checks, approvals, and accountability. Act as the main cross-functional point of contact Partner with Finance, Treasury, Analysts, Payment Operations, Internal Controls across Tallinn and London to raise or resolve billing and settlement matters including, month-end reporting, internal controls reports, banking integrations (especially with US BIN sponsors). Manage, coach, and upskill the team Directly manage the team, clarify ownership, support performance and growth, and upskill team members in project management, SQL, dashboards, automation thinking, and practical AI usage to improve efficiency. Qualifications Strong Visa/Mastercard billing and settlement domain expertise, including scheme billing, settlement cycles, mandates and partner cost structures. Strong understanding of relevant payment methods and banking integrations, including how settlement payouts are executed through existing payment rails such as direct debits, bank transfers, or other payout mechanisms. People management skills to directly manage, coach, develop, and upskill the team. Strategic planning skills to own yearly roadmaps, OKRs, priorities, and delivery plans across Billing and Settlement Operations. Stakeholder management skills with the ability to context-switch easily. Clear decision-making and communication skills to explain complex billing, settlement, cost, and control issues to senior stakeholders. Prioritisation and trade-off judgment across SLA delivery, cost reduction, audit readiness, Product launches, and team capacity. Additional information If you're interested in the position please apply by submitting your CV in English. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Procurement Operations Manager

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As the Procurement Operations Manager at Wise, you will not just be managing the procurement process + system; you will also be involved with building the architecture of our procurement infrastructure. You will be a key contributor in Wise’s end-to-end source-to-pay (S2P) transformation, deploying procurement processes, and establishing governance that balances compliance with agility. Alongside this strategic build, you will own the day-to-day BAU Procurement operations—ensuring the smooth execution of daily PR/PO lifecycles, resolving system bottlenecks, and maintaining high data integrity to support the business uninterrupted. This role requires a blend of strategic building and hands-on execution. Key Responsibilities 1. Procurement Operations Manage the E2E processes on our Procurement/TPM tool “Omnea” and identify + resolve bottlenecks and/or bugs. Own vendor master data integrity, vendor onboarding, and the purchase order (PO) approval workflow. Act as Procurement’s system administrator and super-user for our Procurement/TPM tool “Omnea”, owning all Procurement processes within the system & ensuring seamless integrations with ERP (BC) and AP system (Medius). Drive the Wise Procurement Standards, ensuring all buying activities follow the correct buying channels and treatment strategies. Build dashboards and reporting mechanisms to track key operational metrics, pipeline visibility, and contract renewal schedules and enable the Category Management team. Manage and optimise global buying channels (e.g., punch-outs, hosted catalogs, P-Cards, and purchase orders) to ensure intuitive user experiences and high compliance. Tail Spend Management: Develop and execute strategies to actively manage and reduce tail spend, vendor consolidation and moving ad-hoc spend into structured buying channels - negotiating where applicable. Author and maintain comprehensive, Procurement standard operating procedures (SOPs), process and governance documentation to comply with internal controls and external audit requirements. 2. Process & Infrastructure Design Manage change management initiatives associated with new procurement processes, policies, or technology rollouts, ensuring high adoption across internal stakeholders and external suppliers. Create clear, UX friendly procurement processes and playbooks that ensure compliance whilst balancing agility and speed. Design and deploy a comprehensive matrix of corporate buying channels (including punch-outs, hosted catalogs and guided buying pathways). Ensure these channels are UX friendly, intuitively structured to automatically route spend to Wise’s preferred suppliers to minimize maverick buying, and maximize touchless processing across the organization. 3. Vendor Risk & Compliance In partnership with Third Party Risk and key SMEs, ensure our Procurement process operates within a robust Third-Party Risk Management (TPRM) framework suitable for a regulated financial entity. Ensure all operational procurement activities align with financial regulations (e.g., SOX, SOC2, FCA, GDPR, DORA, where applicable). Manage the operational lifecycle of critical vendors, tracking SLAs, performance, and compliance metrics. Procurement Controls Management: Design, implement, and monitor procurement operational controls, conducting regular self-assessments to detect and remediate control gaps prior to formal audits. Compliance Automation: Partner with TPRM and TPM Tech to automate compliance checks within the S2P process to minimize human error and manual overheads. 4. Stakeholder Enablement & Culture Act as the primary bridge between key stakeholders involved in the S2P process e.g Finance, Legal, InfoSec, and budget holders. Train the organization on how to buy goods and services efficiently, shifting the perception of procurement from a "blocker" to an enabler. Qualifications Experience & Qualifications Procurement Operations Background: 4+ years of procurement operations experience, ideally within a fast-paced Fintech, Banking, SaaS, or technology industry. S2P Expertise: Technical understanding of process and proven experience working with major S2P platforms (e.g. Zip, Coupa, SAP) and a strong understanding of modern procurement technology architectures. Finance Acumen: Finance knowledge and acumen, able to work closely with the Finance and Accounts Payable teams on S2P processes including budget controls, general ledger (GL) coding, payment terms management, and assist in streamlining the end-to-end invoice-to-pay reconciliation process. Greenfield Exposure: Experience being part of a procurement transformation or building a procurement operation is highly desirable. Systems Expert: Deep hands-on experience implementing or heavily managing modern e-Procurement/S2P platforms (e.g., Omena, Zip, Coupa, Zip, Business Central). Data-Driven Mindset: Proficiency in data analytics to turn raw data into actionable insights; conduct deep-dive business analysis on procurement data to identify spend patterns, compliance gaps, and operational inefficiencies, using data to empower Category Management teams to build robust procurement strategies, unlock cost-saving opportunities, and shift the organization toward proactive, data-driven decision-making. Soft Skills & Mindset Customer-Centricity: A user-first mindset that views internal employees as "customers"; the ability to listen to user frustrations with procurement tools and translate them into smoother, more intuitive processes. The "Builder" Mindset: You are comfortable building out processes and operationalise for BAU. Communication: Excellent communication and interpersonal skills, with the ability to translate complex procurement processes into simple, user-friendly concepts for non-procurement stakeholders. Problem Solver: You don't just identify process bottlenecks; you automate them away. End-to-End Ownership: A proactive, self-sufficient mindset, takes complete ownership of problems and drives them through to resolution without requiring constant direction. Demonstrates a strong bias for action, the resourcefulness to navigate roadblocks independently, and the accountability to see operational initiatives through from concept to end-to-end execution. Additional information Salary - 3,700 to 4,400 EUR gross monthly (+RSU's) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

General Accounting Project Manager

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a General Accounting Project Manger to join our General Accounting team in Tallinn, Estonia. The General Accounting team is part of the Finance Tribe and is responsible for the financial deliverables for all entities in Wise Group. Your mission : You will manage and coordinate projects aimed at making accounting processes more reliable, efficient and automated. You’ll collaborate with Finance and other teams to understand transaction flows, establishing appropriate accounting processes and controls to mitigate operational risks. Qualifications About you Collaboration - You have practical experience in managing accounting projects and demonstrated resilience to break through and overcome challenges. You may have built things from scratch. Ownership - You work independently, assume responsibility and make your own judgements. You are prepared to take ownership over complex new areas and solve problems with minimal guidance. Practice - You have prior experience as Senior Accountant, Financial Controller or Audit Manager. Love getting things done - You are not afraid to roll up your sleeves and take responsibility to do whatever needs doing to solve problems. Influence - You work well in an international team environment and know how to have an impact through others. You have partnered with internal and external stakeholders and have strong communication skills. Nice to have : Theory - Strong understanding of the core accounting principles (IFRS and/or US Gaap knowledge would be highly beneficial). Industry Exposure - Prior experience in international/listed companies or FinTech is highly beneficial. Additional information Salary range: 3,500 - 4,500 EUR per month (+RSUs) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Regional Information Security Officer - EU

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As Wise becomes ever more integrated into financial systems around the globe, we are subject to ever increasing scrutiny from regulators, partners and regional stakeholders. If we are successful, we’ll eventually become one of the most heavily regulated companies in the world. As Regional Information Security Officer for the Europe region, your job will be to represent Wise Security Squad, creating strong partnerships within our Europe legal entities to help reduce Information Security and Technology risk in line with the expectations of the markets in which we operate. What you will be working on Working closely with regional risk, compliance and engineering teams to provide a tailored view of risk to our European legal entities. Leading security responses for regional license applications, annual certifications, and ad-hoc audits. Supporting Group Security Risk assessment process and preparing risk updates for the Europe entity committees and board. Evaluating Wise Group Security controls against regional requirements and obligations. Supporting our global security security certification process (e.g. ISO27001, PCI-DSS, SOC1 & 2). Assisting with other Information Security and Technology risk related activities as needs arise. Qualifications What do you need? This role will have a significant influence on the Security risk posture of the Wise regional entities they support. We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have most of those listed below and are eager to learn more we do want to hear from you! Significant Information Security or Technology Risk Management experience. Demonstrable understanding of the European Financial Services regulatory landscape and requirements. Prior experience of working with regulators is an advantage. Relevant Information Security Certifications (e.g. CISSP, CISM, CRISC) Experience of building enduring relationships in a complex international organisation. Effective communicator, able to communicate technical issues into business language. Ability to get results through collaboration and partnership with diverse teams. The holder of this role will need to undergo a fit and proper with the National Bank of Belgium, and must be able to travel to Brussels to meet the regulators if required. Interested? Find out more: The Wise Tech Stack, 2022 Edition Internal Platform as a Product at Wise Wise Engineering – https://medium.com/wise-engineering What do we offer: Starting salary: €85,000 - €108,000 + RSUs Wise Benefits Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Arbitration Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for an Arbitration Specialist to join our growing team. Purpose of the role The job of the Complaints Arbitration Specialist is to right wrongs through fairness, accountability and transparency. The Complaints Arbitration Specialist will be responsible to communicate with Wise’s arbitration body’s, representing Wise and ensuring we’re able to come to correct outcomes based on the information provided by the Specialist. The role will require to maintain a healthy and professional relationship with arbitration bodies, contribute to root cause analysis, and actively participate in shaping future policies and operational decisions within the complaints team. The role demands diligence, legal acumen, consistency, and the ability to handle sensitive information with the utmost care. Activities performed on the job Your responsibilities: Case Management: Investigate arbitration cases thoroughly, providing detailed information. Conduct audits on the internal handling of the Customer complaint journey, ensuring a fair outcome. Arbitration decision process: Assess cases and decisions made by the arbitration body, taking responsibility for the legally binding decision. Ensure Wise presents all necessary evidence based on this assessment. Complaint Market & Regulatory Expertise: Maintain an in-depth understanding of local regulatory frameworks, evolving arbitration body assessments, and the unique differences in jurisdictional complaints, ensuring compliance and optimal outcomes for Wise and its customers in the global market. Proactively monitor regulatory changes and interpret their impact on our customers and processes. Strategic Growth & Scaling Insight: Apply an awareness of Wise's growth and scaling challenges in the European market to all case management and policy contributions, ensuring solutions are scalable and future-proof. Cross-Functional Influence & Action: Build and maintain effective working relationships with Compliance, Operations, and Product teams to effectively translate arbitration insights and regulatory changes into actionable policy and process improvements. Root Cause analysis and feedback: Collect vital company data on complaints, record arbitration decisions for use in Root Cause Analysis, and share feedback with relevant teams within Wise. Mitigate reputational damage from adverse decisions: Defend Wise against adverse decisions to safeguard the company's reputation. Work across multiple teams: Communicate with relevant product/operational teams to ensure a comprehensive understanding of cases and the ability to articulate this information to the arbitration body. Consistently hitting SLAs: Consistently handling cases within Wise’s SLAs, as well ensuring we do not breach cases based on the arbitration body deadline. Strong Fincrime knowledge: Maintain up-to-date knowledge on scam and deactivation complaints, understanding how they are handled across the business. Contribute to the team culture in a positive manner: Positively contribute to the team culture by assisting other Arbitration specialists and Complaints officers, sharing decisions, and providing feedback when necessary. Qualifications Experience: You have at least 12 months of experience in dispute resolution, regulatory operations, or high-tier complaints handling. For external applicants: At least 12-24 months in a Financial Ombudsman office, regulatory body, bank, or FinTech handling dispute resolution, legal claims, or regulatory escalations. Legal Background: A legal background (e.g., Law degree, paralegal experience, or legal compliance background) is preferred, but not required. Language Skills: You are fluent (both written and spoken) in English, and fully fluent (both written and spoken) in at least one of the following languages: French, German, Polish, or Romanian. Communication: You’re a great communicator. You’ve got impeccable verbal and written skills and you’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures, time zones, and matrixed structures. You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organization, and you can adapt to Wise's style of communication. Attention to Detail: When completing tasks, you are thorough, accurate, and meticulous in your review of case files and evidence. Analytical Mindset: You are comfortable working with data, noticing patterns, trends, and systemic issues to draw meaningful conclusions. You leverage data to solve complex problems, make sound decisions, and provide actionable recommendations to leads, colleagues, and cross-functional stakeholders. Tooling & BI: You have a good command of Lightdash, Looker, SQL, or other Business Intelligence (BI) tools. Problem Solving & Root Cause Analysis: You are able to detect, analyze, and solve complex cases and processes, escalating systemic issues as needed. You actively look for incremental improvements, aiming to streamline workflows, eliminate non-value-adding steps, and uncover root causes rather than treating surface symptoms. You are familiar with problem-solving frameworks (e.g., 5 Whys, Fishbone diagrams) or are eager to learn them. Organization & Autonomy: You are punctual, highly organized, and efficient at prioritizing your workload under pressure. You operate autonomously, taking confident ownership of decisions on complex cases while managing your time and energy effectively. Reliability & Adaptability: You display strong commitment to team goals, adapt quickly to regulatory shift, and consistently follow through on commitments. Regulatory Understanding & Security: You have a solid grasp of European regulatory frameworks (or a strong willingness to learn), and you consistently uphold strict data protection and security procedures. Customer Focus: Our customers come first and we make no compromises on that—you consistently keep the customer’s best interest at heart, ensuring fair treatment across all arbitration cases. Additional information Starting salary: 2,600 EUR (gross monthly) + RSU's Please feel free to reach out to the Recruiter outlined in the job ad. They will be able to advise you on the next steps. If you're interested in the position please apply the latest by submitting your CV and Cover Letter. In your cover letter, please answer the following questions: What motivates you to apply for this role? Why would you be a good fit? Please highlight if you are fluent (both written and spoken) in English, and fully fluent (both written and spoken) in at least one of the following languages: French, German, Polish, or Romanian. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Software Engineer - Screening Controls

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you’ll be working with: Screening Controls We build and operate the control framework that screens customers, counterparties, and transactions across all Wise products. Our systems prevent the onboarding of sanctioned individuals and entities, identify politically exposed persons, and detect adverse media risk, while keeping the customer experience as invisible and frictionless as possible. We ensure associated risks are thoroughly mitigated and that controls are functioning effectively. In this role, you’ll collaborate closely with our Compliance teams to understand which checks are required, when to run them, and how best to implement them. You’ll also work hand-in-hand with our regional and growth teams to support their onboarding processes with FinCrime and screening solutions, ensuring smooth, efficient integration across all regions. Scale and requirements: Processing tens of millions of screening events with sub-second end-to-end latency targets for real-time flows. High availability; deterministic and auditable outcomes; strong data lineage; and privacy by design. Integrations with multiple data providers and regional regulatory lists. What you’ll do: Design and build scalable, fault-tolerant screening services for sanctions, politically exposed persons, and adverse media across batch and real-time flows. Meet product SLOs for latency and availability by implementing strong observability, retry mechanisms, and graceful degradation strategies. Drive platform capabilities that let new Wise products integrate “out of the box” with screening. Partner with Compliance and regional product teams to define controls, timings, and rollout plans that meet regulatory obligations without unnecessary friction. Evolve data models and schemas, ensuring auditability and data lineage across event streams and storage. Qualifications What does it take? A strong product mindset: you prioritise work with customers and operational teams in mind and make data-driven decisions. Great communication skills and the ability to articulate technical concepts to non-technical audiences. 3+ years’ experience with Java 8+; experience with the Spring Framework and microservices best practices. Experience working with relational databases, query optimisation, and schema design. Practical familiarity with modern front-end frameworks (e.g., React). Experience with CI/CD pipelines. You value testability and routinely back your code with automated tests. You believe in and follow best coding practices, code reviews, and open feedback. Experience with banking or FinCrime is a plus. What does success look like? You’ll have onboarded and found your place by understanding your team and tribe’s vision, and how you can contribute. You’ll understand how our values can help guide your work. You’ll understand the reasons behind problematic payments and customer difficulties, and how to go about solving them. You’ll raise the level of automation to enable scaling of screening solutions. You’ll understand our customers and the impact our product makes in their lives. You’ll identify technical challenges and opportunities and help us build a world-class money transfer product. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Banking Operations Manager

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Banking Operations Managers make Wise’s banking partnerships operationally reliable, accountable and cost-efficient, so Wise can scale payments with lower risk and better customer outcomes. This role will focus on some of Wise’s largest and most critical global banking partners across Swift, EUR and GBP payment flows. These partners sit at the heart of Wise’s money movement infrastructure, so the role has a direct impact on payment speed, reliability, customer experience, operational risk and cost. You’ll sit between Payment Operations, Banking, Product, Engineering, Treasury, Finance, Legal, risk & controls teams, and our external banking partners. Your job is to turn partner-performance issues into clear action: understand what is broken, use data to size the impact, align the right internal owners, agree actions with the partner bank, and follow through until there is measurable improvement. Here’s how you’ll contribute: Own operational relationships with key global banking partners, including regular performance reviews, escalations and action follow-up. Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees and avoidable operational costs. Translate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths and expected outcomes. Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness and long-term fixes. Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks, making sure root causes are understood and repeated problems are addressed. Build operational visibility across Wise by improving shared partner records, documentation and reporting around partner performance and relationship management. Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls and regulatory expectations. Help regional and internal teams work more effectively with banking partners by sharing context, best practices and clear operating routines. Qualifications You are placed in Tallinn , and have a right to work in Estonia . We won't be able to support with visa nor relocation for this role. You have 5+ years of experience in banking operations, payment operations, partner/vendor management, risk management, operational excellence or a similar field. You understand payment operations and banking partner relationships , ideally including global payment rails such as Swift, EUR or GBP payment routes. You are highly data-driven : you can investigate issues, form a clear hypothesis, size the impact and build an evidence-based case for action. You are strong at stakeholder management and can influence internal teams and external partners without direct authority . You are comfortable having difficult conversations and holding partners or internal teams accountable in a clear, constructive way. You can operate in ambiguity , prioritise across a broad portfolio and move work forward without waiting for perfect instructions. You communicate clearly and concisely , especially when translating complex operational issues for different audiences. You have a strong ownership mindset , good judgement under pressure and a practical approach to solving problems. You care about controls, documentation and operational resilience , especially where partner performance can affect customers, risk or customer money. Nice-to-haves: Experience working directly with banks, payment schemes, correspondent banking, Swift, SEPA, GBP payment schemes or high-volume payment infrastructure. Experience running operational reviews, quarterly business reviews or service reviews with banks, vendors or strategic B2B partners. Experience with SLA management, contract discussions, liability, fee reconciliation or cost recovery. Experience in Treasury Operations, liquidity, safeguarding, financial risk or operational risk. Experience with SQL, Looker, Tableau or other data tools. Experience working across global teams, time zones and senior stakeholder groups. Additional language skills relevant to global banking partner management. Sounds like the next step for you? Apply latest by submitting your CV in English, and by answering application questions. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Software Engineer - Treasury Money Movement

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Role We are looking for a Full Stack Engineer who thrives on building resilient, distributed systems and great user interfaces. In this role, you will be the architect of the services that power our global treasury operations. You will design mission-critical systems that automate the movement of massive volumes of money, ensuring our "plumbing" is invisible, fast, and fail-safe. What You'll Do Architect Distributed Systems: Design and maintain scalable microservices (primarily in Java/Spring Boot) capable of handling billions in monthly volume with zero downtime. Product Design: Propose and build the user interfaces to allow operations work efficiently and safe. Solve Global Logistics: Develop the logic that handles real-world constraints, such as bank-specific API quirks, holiday schedules, and regional settlement cut-offs. Data Integrity & Reconciliation: Build and optimize the data infrastructure that ensures every movement of money is accounted for, creating a source of truth for our data-driven decision-making. Qualifications Qualifications Technical Excellence 3+ years of experience with Java or other JVM-based languages, and hands-on experience with the Spring framework. 3+ years of experience with React. A track record of writing clean, maintainable code and a strong belief in best practices like code reviews, open feedback, and continuous improvement. Familiarity with backend development, including databases (SQL/NoSQL), synchronous/asynchronous communication, and distributed systems. Experience with web development technologies such as REST APIs, microservices, and CI/CD pipelines. The ability to design technical solutions that balance latency, throughput, adaptability and scalability. A passion for learning new technologies, tools, and patterns to solve problems effectively. Product Mindset A customer-first approach — you prioritize work that solves real customer pain points and use data to drive decisions. The ability to take ownership of problems, propose solutions, and drive projects end-to-end to deliver measurable impact. A knack for identifying opportunities to deliver value faster and providing constructive feedback on product and design decisions. Collaboration Strong communication skills — you can break down complex technical concepts for non-technical audiences and collaborate effectively across teams. A proactive mindset — you take initiative to improve our codebase, architecture, and processes. A passion for knowledge sharing — you enjoy fostering a culture of learning within the team. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Technical Support Engineer (Enterprise)

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Team Wise Platform helps banks, software companies and large enterprises leverage Wise’s infrastructure to offer their customers world class payments products through their own channels. Our partners make up some of the world’s biggest banks and online platforms, such as Monzo, N26, and Google. Wise Platform is a start-up within a scale up. We’re based across the world - from Tallinn to New York, London, Singapore and beyond. Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise; from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident. The team are experts in the Wise Platform APIs, and provide 24/7 coverage - based across Tallinn, Singapore, and Austin - in order to maintain the highest quality and reliability for partners’ technical integrations. The Role We’re looking for a Technical Support Engineer for the Integration Success Team to scale our servicing capabilities for the Wise Platform. You’ll be part of a global team whose main focus is ensure that Wise API integration gets an industry leading level of assistance when they need it. You will often take ownership of complex support: from API behaviour issues, to act as first-responders in major incidents and collaborate across global internal teams. Your mission You’ll help support our API customers across different support channels and time zones - primarily with email in queues and also by phone or video conferencing in cases of critical issues. You’ll develop a deep expertise in Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated their solution with us. You’ll collaborate with teams across Wise globally. You’ll contribute to troubleshooting and solving issues that partners report, both independently and collaboratively with internal stakeholders such as engineering and commercial teams. You’ll contribute to product feedback with engineering but sharing and capturing knowledge and trends of issues. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

KYC Operations Team Lead - Deactivations

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As a Team Lead for KYC Operations in our newly established Deactivations Team , you will be at the forefront of strengthening Wise's commitment to regulatory compliance and protecting our financial ecosystem. Your mission is to build and guide a team of senior analysts who will become the authority in enhanced due diligence (EDD) and masters of risk assessment. You will lead your team who investigate complex KYC cases, empowering them with the duty to guarantee that every decision is compliant and accurate. It's a team that delivers justice and upholds our integrity when it matters the most. As this is a newly formed team at Wise, you won't just be following established guidelines - you'll be a primary architect in their creation. You will lead the effort to shape the team's processes, enhance its tools, and develop its operational strategy. Your leadership, insights, and the feedback from your team will be crucial in building this function from the ground up. This is a unique opportunity for a sharp, inspiring leader who excels in high-pressure situations and has a passion for developing expert investigators. If you are eager to build a team of subject matter experts in the comprehensive KYC/FinCrime arena and seek a position where your leadership will significantly influence our clients, enhance our reputation, and mentor the next wave of talent —then this opportunity is perfect for you. Responsibilities Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions. Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations, which may include acting as a direct point of contact for customers via email, phone, or video call during sensitive inquiries, interviews, or escalations. Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit. Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership. Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals. Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and it has a clear scope that includes potential impact in different areas. Implement and maintain a robust quality assurance framework for your team. Conduct regular checks and reviews of your team’s casework to ensure accuracy, consistency, and adherence to the highest standards of our policies and regulatory obligations. Provide targeted coaching and constructive feedback based on quality findings to drive continuous improvement. Analyse quality metrics to identify trends, address root causes of errors, and develop initiatives that enhance the team's overall performance and mitigate risk. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain). 1-2 years experience of leading small to medium sized teams. Good understanding of the regulatory framework surrounding KYC/AML . You are punctual, independent, proactive and willing to get things done. You are a fast learner, willing to become a Subject Matter Expert for your team and support them in their problem solving. You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment. Ability to multi-task and take responsibility in challenging situations; You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. Proven track record of taking individual ownership and responsibilities as well as being a great team-player Ability to analyze and move the team's metrics. Nice to have Education: Bachelor’s degree in Finance, Business Administration, Law, or related field. Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused). 1-2 years experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry. Ability to use analytics tools like, looker, superset, or other. Additional information What we offer: 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years Click here to learn more about the benefits that we offer at Wise. Work Authorization Candidates must hold valid work authorization for Estonia. Please note that we are currently unable to provide visa sponsorship or relocation support for this position. If you're interested in joining our team, please apply by sending your CV in English and a Motivation letter that includes: Motivation for this role Alignment to Wise culture Long term aspirations Your leadership style What to expect from our hiring process ; Resume review Take-home test (reviewed by the team) Screening call with the Recruitment team Two interviews with the Deactivations team leadership For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

KYC Operations Senior Analyst - Deactivations

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As a Senior Analyst in KYC Operations in our newly established Deactivations Team , you will play a crucial role in strengthening Wise's commitment to regulatory compliance and protecting the integrity of our financial ecosystem. Your mission is to become the authority in enhanced due diligence (EDD) and to grasp the risks linked to Wise customers. You will thoroughly investigate complex KYC cases, equipped with the duty to guarantee that every decision is compliant, and accurate. This isn't just following a new process; it's about delivering justice and upholding our integrity when it matters the most. This role is a great opportunity for people who are interested in deepening their knowledge in the KYC domain. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Responsibilities Conduct Enhanced Due Diligence (EDD) reviews based on customer’s risk profile. Take frequent risk based approach decisions while conducting customer reviews ensuring risk management standards are met. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining high risk customers. Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. Communicate with other internal teams when required to handle escalated or complicated cases. Provide guidance and responses to daily inquiries from peers, front-line and management regarding complex matters and case analysis, when appropriate. Maintain a high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and services. When warranted, be capable of drafting SAR narratives to report activity deemed unusual. Taking part in and leading projects related to Deactivations Team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. Draft reports to internal and external stakeholders, periodically and when requested. Support Wise in internal and external audits and regulatory process related queries reviews. Effective communication with customers by the relevant communication channels that the team operates with. Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. A minimum of 3+ years of experience in Operations or financial services, (preferably in CDD/EDD/AML or compliance roles). Working knowledge of global KYC/AML compliance regulations and standards. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine and stressful situations well. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs. Familiarity reading legal and regulatory documents. Nice to have Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) Additional information What we offer 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years Click here to learn more about the benefits that we offer at Wise. Work authorization Candidates must hold valid work authorization for Estonia. Please note that we are currently unable to provide visa sponsorship or relocation support for this position. Hiring process Resume review Assessment (powered by Maki People) Screening call with the Recruitment team Final interview with the Deactivations team For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Software Engineer I - Fincrime Requests

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Team: FinCrime Requests Our mission is to be the first point of contact for any external investigations involving Wise's customers, efficiently processing requests from partner banks, law enforcement, and other authorities while catching suspicious activities that our internal systems might miss. In our strategic vision, we've identified key pillars: Intelligent Request Processing: Improve manual, email-based request handling with automated systems using LLMs and enhanced data processing - targeting 90% automation for Law Enforcement cases and significant improvements for Partner Bank RFIs Customer Experience Enhancement: Reduce transaction suspensions and customer friction by building better escalation logic, faster processing times, and improved risk assessment Intelligence Feedback Integration: Use external investigation data to provide insights that can strengthen Wise's internal AML, fraud, and sanctions controls Our next strategic goals revolve around building a unified request handling platform, exploring self-service capabilities for partners, and achieving sub-1-hour end-to-end processing for 80% of cases. Scope of Responsibilities Working, part of the team you will contribute significantly to large-sized impactful projects in external financial crime investigations, from email processing improvements to unified case management platforms. Own the technical roadmap for automating investigative workflows while ensuring optimal customer experience and regulatory compliance. Product Development Improve automation systems using LLMs to better process incoming emails from law enforcement and partner banks Build unified request handling platform that brings together RFI and LE case management workflows Develop partner access capabilities enabling law enforcement and partner banks to access customer information more efficiently Enhance escalation systems that better identify genuine criminal activity while reducing false positives and customer friction Implement automated response generation using LLMs and templating systems for consistent, professional responses Optimize suspended transaction handling to minimize customer impact while maintaining compliance Leadership & Collaboration Mentor junior engineers in financial crime investigation processes and external stakeholder management Collaborate across FinCrime teams to ensure effective intelligence sharing between investigations, fraud, and sanctions teams Lead technical architecture discussions on systems handling sensitive law enforcement and partner communications Drive automation improvements by identifying and implementing high-impact optimization opportunities Work with external stakeholders including law enforcement agencies and partner banks to improve technical processes Qualifications Technical Expertise Extensive experience working with Java, Spring framework, asynchronous message queues and have worked with microservices architecture – this is essential Build scalable case management platforms that can handle growing request volumes globally Implement data enrichment systems that automatically gather relevant customer information Create flexible templating systems for generating responses across different jurisdictions and languages Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Fullstack Engineer - Customer Risk Assessment

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role At Wise, we’re on a mission to make financial services faster, simpler, and more accessible for everyone. But to achieve our mission, we also need to safeguard our platform against financial crime and ensure our customers' money is safe. For our customers, using Wise is as simple as sending money from A to B. Yet behind our app and website is a complex engine that must navigate strict regulatory requirements worldwide. The Customer Risk Assessment team is at the absolute core of this effort. We are building the centralized platform that gives Wise deep visibility into any customer and their associated financial crime (fincrime) risk. By tying together all fincrime topologies into a unified view, we empower teams to make fast, accurate decisions. Your mission will be to help build out this centralized platform, tying complex risk signals together while also owning the common components of risk mitigation. You will directly impact how Wise scales its compliance operations, enabling us to move with speed and confidence without ever compromising on the safety of our customers. How we work: We’re a cross-functional team of backend and frontend engineers working hand-in-hand with Product Managers, Analysts, and Designers. Collaboration is at the heart of what we do. We value ownership, open feedback, and a commitment to building stable, scalable systems while embracing fast-paced learning and iteration. We operate with a belief in automation, programmatic implementation, and reusable design. We’re looking for engineers who can step back and think holistically about the entire fincrime ecosystem, but also follow through and help implement the design. You won't just be handed a list of Jira tickets; you will be expected to understand the underlying problems, challenge the proposed solutions, and propose simple, effective solutions that protect our customers' money. What will you be working on?: You’ll be having a real-world impact by building the systems that enable Wise to evaluate customer risk globally. Specifically, you will: Build the full stack: Design, develop, and deploy resilient backend microservices in Java (Spring Boot) and build intuitive, accessible frontends using React and TypeScript. Create a 360-degree risk view: Build the centralized tools that aggregate data across multiple fincrime topologies, giving our teams full visibility into customer risk profiles. Drive risk mitigation: Own and develop the common components of our risk mitigation handling, ensuring our Servicing Agents have scalable, standardized workflows. Scale operations: Break down complex bottlenecks in our servicing and compliance processes, delivering adaptable platform solutions that other Wise product teams can evolve to fit their specific needs. Take ownership: Take full ownership of the product journey—from identifying a problem and empathizing with stakeholders, to creating an execution plan and shipping it to production. Qualifications What do you need?: Solid Backend Experience: You have a strong engineering background ideally in Java (familiarity with the Spring Boot stack) with years of experience putting scalable microservices into production and maintaining them in a cloud-based environment. Frontend Skills: You have experience building performant, responsive web applications using React and TypeScript/JavaScript. High Coding Standards: You are well-versed in writing clean, scalable, and testable code. You understand test coverage best practices, the test pyramid concept, and the value of code reviews. Systems Architecture Knowledge: You have experience designing and implementing distributed, concurrent systems and understand the tradeoffs between stateful/stateless and synchronous/asynchronous architectures. Product Mindset: You have the ability to break down complex projects into incremental milestones that deliver immediate customer value. The customer is at the heart of everything you do, and this empathy drives your decisions. Great Communication: You thrive in a collaborative environment and can articulate complex, technical concepts to a non-technical audience or distributed cross-functional peers. Additional information Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) See what it's like to work at Wise London! Our Engineering career map Wise Engineering – https://medium.com/wise-engineering What do we offer: Starting salary: €5750 - €7083.33 gross / monthly + RSUs Wise Benefits #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

WFM Operations Partner Senior Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Workforce Management Operations Partner Senior Lead to join our Operational team in our Tallinn office! The WFM Operations Partner Senior Lead is accountable for the WFM–Operations partnering model, ensuring Workforce Management disciplines are consistently embedded into operational decision-making across the business. This role owns the quality, consistency, and effectiveness of WFM partnership with Operations, ensuring that intraday, scheduling, and capacity principles are applied correctly, escalations are handled with discipline, and short-term decisions do not undermine medium- and long-term workforce plans. The role does not execute tactical WFM activities or own forecasting, scheduling, or intraday delivery. Instead, it leads the Ops Partner function, sets standards, manages people, and acts as the senior WFM representative in complex operational trade-offs. Your mission is to institutionalise WFM decision-making inside Operations, moving the organisation from reactive firefighting to predictable, data-driven execution at scale. Your Mission The WFM Operations Partner Lead is accountable for the people, standards, and decision quality of the WFM Operations Partner function. This includes direct line management of Ops Partner Leads and dotted-line functional leadership over Intraday and Scheduling Specialists. Act as the direct people manager for WFM Operations Partner Leads, with accountability for: hiring, onboarding, and role clarity performance management, GrowWise cycles, and calibration ongoing coaching, feedback, and development. Set and reinforce clear expectations for: decision quality stakeholder behaviour adherence to WFM principles and frameworks. Develop Ops Partner Leads from: metric interpretation structured decision support confident, evidence-based challenge of Operations leadership. Ensure consistent capability, judgement, and behavioural standards across the Ops Partner team through calibration and peer review. Act as the senior WFM representative to Operations Heads and senior Ops leaders. Own the quality and consistency of workforce decisions taken by Operations. Serve as the final escalation point for workforce-related decisions that materially impact service, cost, or workforce sustainability. Qualifications Must have: 4+ Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services). Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments. The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice. Strategic Assertiveness: The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics. Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting. Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings. Additional information This role is part of the global WFM organization, reporting to the Functional Head of WFM. Team Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows. Salary: 4950 EUR - 6600 EUR Relocation and Visa support available For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Engineering Lead - Transaction Processing

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role At Wise, our powerful spending infrastructure has allowed customers to spend their funds anywhere in the world with ease. Now, for the first time we will be allowing our customers to spend on a fair and transparent credit card. We are building an international credit program for our personal and business customers. We are looking for an Engineering Lead who can join us to build out the first credit offering from Wise and ensure we can build a transparent, reliable and trustworthy system that complies to local regulations around the world and serves our global market. As the Engineering Lead, you will work with product, and begin to build our roadmaps, hire teams and develop this greenfields initiative. You will mentor engineers, and help define the product and team's missions to build out high performance teams, and an exceptional product. About the Role Transaction Processing team is looking for an Engineering Lead to join an existing team that owns transaction processing . You’ll be responsible for the full transaction lifecycle, from authorisation and tokenisation to clearing, as well as managing complex integrations with card schemes. With our customers spending 44 billion using cards, you’ll focus on ensuring the scalability and reliability of our services, while minimising friction for our customers as they use our products. You’ll lead the team responsible for these critical infrastructure components, ensuring our systems remain performant and resilient as we scale. You will be a key driver of the team's technical roadmap and strategy, partnering with product and engineering leaders across Transaction Processing to support our international growth. You will be responsible for owning the systems that underpin our transaction processing capabilities, ensuring they are built for scale, reliability, and low latency. You’ll drive technical excellence by guiding architectural decisions, enhancing our integration capabilities with card schemes, and ensuring that our services can handle the massive transaction volume our customers generate. You will lead, coach, and mentor a talented group of engineers, fostering a culture of technical ownership, stability, and continuous improvement. You will balance immediate operational needs with long-term architectural investments, ensuring our platform evolves to meet our customers' needs without compromising quality or reliability. You will be a strong owner of your product space, navigating complex priorities to deliver robust, scalable solutions that set the standard for our transaction processing capabilities. Technical Responsibilities Owning a technical roadmap to ensure that our product is maintained to high standards. Lead the development of new solutions. Drive initiatives from the ground up to develop entirely new products for our customers. Serve as a technical expert for the broader credit domain Build with the future in mind, what we build today can be a platform for other products tomorrow. Provide hands-on technical leadership, guiding the team on architectural design, code reviews, and best practices. Ensuring code quality, consistency, and maintainability through code reviews and best practices. Leadership Responsibilities Lead and mentor a diverse team of engineers (junior and senior), fostering a supportive environment that promotes technical growth. Participate and drive product roadmapping and strategy sessions with the product management team. Work closely with other Engineering Leads, Staff Engineers, and Product to shape the team’s and squad’s technical roadmaps. Help the team navigate complex priorities and make trade-offs to deliver solutions that reduce risk and unlock growth. Act as a key representative of the team, collaborating with stakeholders across the company and leading projects from the beginning till the release. In particular, work closely with the Business squad, Spend squad and Account Squad to help define the Wise Business spending experience for our customers. Qualifications What we're looking for Technical Excellence You have a strong background in software engineering, with experience designing and building complex, scalable systems. You have demonstrated 0 to 1 experience in your career. You are an expert in delivering reliable and robust services in a production environment. You are comfortable working on a complex domain and guiding a team through technical challenges. You have experience working with distributed systems, and are as comfortable discussing technical tradeoffs as you are team direction. Ideally some hands on experience with front end development, though not essential. Product Mindset You have a strong sense of ownership and the ability to think beyond technical implementation to understand how your work impacts the business and our customers. You are comfortable working in an autonomous environment, and can conceptualise and drive initiatives forward to completion. Experience working closely with product and stakeholders to define requirements and prioritise the most impactful work. Leadership Skills You are an empathetic leader with a track record of mentoring and coaching engineers at all levels. You can lead by example, inspiring your team to produce high-quality, maintainable code. You are an excellent communicator, capable of articulating technical concepts to both technical and non-technical audiences. Ideal Background Experience leading a team in a payments, fintech, or other complex, high-stakes domain. Prior experience working on a team with a global, distributed setup. Experience building systems that serve enterprise clients at scale. Previous experience scaling teams and systems for global reach. A strong foundation in distributed systems, and cloud architecture. Why join us Your contributions will directly impact hundreds of thousands businesses that trust Wise to manage their money. The solutions you develop will play a crucial role in sustaining and accelerating Wise’s growth, ensuring that our product offering stays a step ahead of our customer's needs and global market demands.You'll be working in a highly collaborative environment with a highly skilled team while gaining exposure to several complex domains and the chance to shape and grow the team as its scope expands. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

WFM Capacity Planning Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The WFM Capacity Planning Analyst is responsible for the development, maintenance, and execution of workforce capacity plans, ensuring staffing supply is aligned with validated demand, service targets, and operational constraints. This role focuses on analytical execution and cross-functional coordination: translating demand forecasts into capacity requirements, validating assumptions with stakeholders, preparing hiring inputs, and ensuring clean handover of approved plans into Scheduling. The role involves workforce strategy or executive trade-offs. It executes the capacity planning methodology, coordinates validation and sign-off, and escalates risks and gaps to senior planners and WFM leadership. Your Mission: Capacity Plan Development & Maintenance: Build and maintain workforce capacity plans across short- and mid-term horizons (e.g. weekly, monthly, quarterly) using approved methodologies. Translate validated demand forecasts into required headcount / FTE, hours and staffing profiles,skill- and channel-based capacity requirements. Ensure capacity plans reflect agreed SLA targets, productivity and AHT assumptions, shrinkage, availability, and operational constraints. Demand Validation & Stakeholder Sign-Off: Partner with Demand Management to validate demand drivers and forecast inputs, understand launch timing, phasing, and risk. Partner with Analytics / Forecasting to validate volume, AHT, and productivity assumptions and challenge anomalies or inconsistencies in data. Partner with Operations to validate operational feasibility of capacity plans and confirm constraints, risks, and execution readiness. Drive formal capacity plan validation and sign-off, ensuring assumptions, risks, and trade-offs are clearly documented. Capacity-to-Scheduling Handover: Own the structured handover of approved capacity plans to Scheduling, ensuring capacity outputs are translated into clear scheduling requirements, assumptions, constraints, and sensitivities are fully understood, and timing and phasing of capacity changes are explicit. Act as the primary point of contact for Scheduling on capacity clarifications, interpretation of plan outputs, plan changes or re-validations. Ensure changes to capacity plans are version-controlled, communicated clearly and re-approved where required. Hiring Strategy Inputs & Workforce Supply Planning: Translate capacity plans into hiring requirements, including hiring volumes, start dates and ramp profiles, skill and location requirements. Data Collection & KPI Inputs for Capacity Exercises: Own the collection, validation, and preparation of data inputs required for capacity planning, including volumes and forecast outputs AHT and productivity metrics shrinkage, absence, and attrition data historical plan vs actual performance. Ensure data sources are consistent, documented, auditable and repeatable. Partner with Analytics and WFM execution teams to improve data quality and availability for future planning cycles. Scenario Analysis, Risk Identification & Continuous Improvement: Run structured what-if scenarios to assess the impact of demand volatility, hiring delays, productivity changes, operational or policy constraints. Partner with Operations, Talent Acquisition and Ops Partners to validate hiring feasibility and constraints. Highlight hiring risks such as lead-time misalignment, ramp shortfalls, attrition sensitivity. Support workforce supply decision-making by providing clear, data-backed hiring scenarios. Qualifications 2–4 years of experience in Workforce Management, Capacity Planning, Forecasting, Planning, or Operations Analytics. Experience working in high-volume operational environments (contact centre or case-based). Exposure to planning cycles, stakeholder validation, and workforce supply planning. Strong understanding of capacity planning concepts, including demand vs supply balancing, AHT and productivity drivers, shrinkage and availability, skill-based capacity modelling. Ability to build, maintain, and explain structured planning models. Comfortable analysing scenarios and articulating impacts and risks. Strong proficiency in spreadsheets (Excel / Google Sheets), including complex formulas, scenario modelling and data validation. Experience working with WFM or planning tools (e.g. Calabrio, NICE, Verint, or similar) is preferred. Comfortable working with large datasets and multiple data sources. A self-starter who is comfortable working autonomously. Additional information About this role: Location: Tallinn (sponsorship available) Salary: Salary range: 2,950€ - €3,750€ For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Digital Workplace Engineer

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role What you’ll be doing As a Digital Workspace Engineer, you’ll ensure our core collaboration and communication platforms are secure, highly available, and scalable. You will collectively own the technical roadmap for our primary enterprise communication hubs—Google Workspace and Slack—while supporting and ensuring the smooth operations of our wider workplace suite (including Microsoft 365, Filecloud, DocuSign, Adobe, and Calendly). The Digital Workspace team partners with internal teams across the company to design seamless, API-first integrations and robust automation. Your goal is to eliminate friction for our global teams while maintaining strict security boundaries, ensuring everyone can move fast without obstacles. Your day-to-day: Product & Delivery Own the technical roadmap and deliverables for our core digital workspace suite (Google Workspace, Slack, Microsoft 365, Filecloud, etc.), optimizing for predictable, regular cadences of impactful updates. Build custom automations and integrations between our SaaS stack and internal systems to reduce manual overhead, eliminate single points of failure, and streamline employee lifecycles. Lead incident resolution and post-mortem processes for minor and major outages or misconfigurations within your domain, participating in our engineering support and escalation model as needed. Embrace long-term project ownership while actively training and upskilling other engineers to avoid becoming a single blocker. Leadership & Collaboration Mentor, coach, and assist other engineers across the domain, facilitating onboarding for new team members. Collaborate cross-functionally with Product, Security, and IAM teams to provide feedback on roadmaps, ensuring you can always articulate why a feature is being built and the customer problem it solves. Promote a culture of collaboration that minimizes duplicate work and aligns teams with broader engineering ceremonies (e.g., Tech Days, guilds). Actively participate in the interview panel, to help grow our engineering talent using best practices. Technical Expertise & Excellence Design and scale systems with a long-term approach, utilizing clean design patterns, infrastructure-as-code (where applicable), and robust API documentation. Account for the availability, reliability, and security of our digital workspace tools, proactively managing technical debt within our risk appetite. Enforce company engineering best practices around monitoring, alerting, observability, and compliance auditing for third-party tools. Qualifications The experience you’ll need: Expert-level administration of enterprise Google Workspace (excluding GCP) and Slack (e.g., Enterprise Grid, Slack apps, Workflow Builder). Strong experience managing secondary corporate SaaS and collaboration tooling at scale (e.g., Microsoft/Office 365, Filecloud, DocuSign, Adobe, Calendly). Proficiency in scripting/programming (Python or JavaScript/Apps Script preferred) to interact with SaaS REST APIs and build custom tooling or automation. Deep proficiency with GAM to manage domain, user settings, and automated administrative tasks quickly via the command line. Solid understanding of security best practices for digital workspace environments, including data loss prevention (DLP), conditional access, and third-party app governance. Strong communication skills with an ownership mindset —someone who can confidently facilitate cross-team projects and ask the right questions. Typically 3+ years of relevant SaaS Engineering, Digital Workspace, or Systems Engineering experience. We value skills and impact over years. Bonus skills / experience: DevOps & Infrastructure as Code: Hands-on experience with DevOps practices (Git, CI/CD, observability) and infrastructure as code (e.g., Terraform), as well as configuration as code for identity systems. Low/No-Code Platforms: Familiarity with low/no‑code automation platforms (e.g., Okta Workflows, Workato, Zapier) and modern iPaaS architecture patterns. Compliance & Audits: Experience navigating formal audits and operating within compliance frameworks such as ISO 27001, SOC 2, or SOX. Certifications: Relevant industry certifications (e.g., Google Workspace Certified Professional Administrator, Slack Certified Admin/Developer, or related security/SaaS credentials). Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

WFM Capacity Planning Senior Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As our WFM Senior Capacity Planning Analyst, you will act as the strategic owner of our workforce supply-and-demand ecosystem. You will move beyond traditional spreadsheets to build a predictive, financially aligned, and highly optimized capacity function. Your core responsibilities will include: Process Ownership & Governance: Own the end-to-end capacity planning process, setting the standard for planning horizons, robust documentation, and methodology. You will also review and approve capacity plans built by Planning Analysts. Advanced Predictive Modeling: Apply statistical techniques and use tools like Python, R, and SQL to extract data, build sophisticated forecasting models, and define risk bands under uncertainty. Financial Forecasting & Alignment: Act as the primary WFM owner for inputs into the financial rolling forecast, partnering closely with Finance to reconcile operational staffing models with corporate financial targets and cost objectives. Strategic Stakeholder Influence: Lead demand validation discussions with senior Operations, Analytics, and Demand Management leaders. You will confidently challenge assumptions with data to eliminate optimism bias and secure formal plan sign-offs. Scenario Planning & Leadership Insights: Design complex "what-if" scenarios (covering demand volatility, hiring delays, and productivity shocks) to provide executive decision-makers with clear options, cost/service trade-offs, and recommended paths forward. Cross-Functional Strategy Integration: Oversee the translation of capacity plans into actionable hiring strategies with Talent Acquisition , govern the seamless handover of staffing requirements to Scheduling , and collaborate with Analytics to build automated data pipelines. People Leadership & Mentorship: Act as the senior capability owner for the planning team, coaching and developing Planning Analysts to elevate their analytical rigor, financial thinking, and stakeholder management skills. Qualifications 4–7 years of experience in Workforce Management, Capacity Planning, Forecasting, Data Science, or Operations Analytics. Proven experience owning planning cycles, managing financial alignment, and driving stakeholder sign-offs in complex, high-volume, multi-skill environments. Strong hands-on experience with predictive or statistical analysis utilizing Python, R, or equivalent environments (time-series or regression-based modeling). Strong SQL proficiency, including complex queries, data modeling, and joining multiple operational datasets. Advanced spreadsheet skills paired with a strong continuous improvement orientation and a bias toward automation. Demonstrated ability to challenge assumptions with evidence, lead difficult trade-off conversations, and influence senior stakeholders without direct authority. A strong ownership mindset: structured, analytical, forward-looking, and calm under pressure. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Analyst - Customer Reporting

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Senior Product Analyst to join Grow's Customer Reporting team in Tallinn . Customer Reporting owns how we inform customers about holdings, performance, fees, statements, regulatory reports, and tax obligations across Grow products. The team's mission is to help customers understand how their money is performing with Wise, meet tax obligations easily and in line with domestic market norms, and support Wise in maintaining regulatory reporting obligations across markets. This is an embedded product analytics role. You will partner with product, engineering, tax/regulatory, risk, compliance, and operations to turn a complex reporting domain into clear customer outcomes, measurable product work, and reliable data foundations. What You Will Work On Define the measurement framework for customer reporting across statements, tax reporting, holdings, performance, fees, and regulatory reports. Help bring global tax reporting in-house by supporting prioritization, data requirements, quality checks, and customer-impact measurement. Support withholding tax readiness and local tax authority integration work where market needs require it. Standardize how the team measures statement quality, reporting completeness, customer friction, operational reliability, and defects. Build or specify dashboards, data models, and monitoring that help the team spot reporting gaps before they affect customers. Partner with engineering on governed reporting data flows, ownership, SLAs, and controls. Translate ambiguous product, regulatory, and customer problems into practical analysis, decision options, and next steps. What Success Looks Like The team has clear metrics for whether Customer Reporting is helping customers understand their money and meet obligations. Product and engineering can prioritize reporting work using data on customer impact, operational risk, regulatory need, and effort. Reporting data flows are observable, trusted, and actionable for the team. Stakeholders understand tradeoffs because analysis is clear, caveated, and connected to the decision. Qualifications You're placed in Tallinn, Estonia; or have willingness to move here (we'll not be able to support with relocation costs, but can support with right to work documentation). You've strong SQL skills and can reason clearly about data grain, joins, windows, aggregation, and data modeling. You can turn ambiguous product questions into structured analysis and practical recommendations. You've good product intuition and care about customer outcomes, not only metrics and dashboards. You've strong stakeholder management skills and are able to communicate clearly with product, engineering, risk, compliance, tax/regulatory, and operations partners. You notice data quality, completeness, and reliability issues, and you know when they matter for a customer-facing product. You're curious about regulated fintech domains such as statements, tax reporting, holdings, performance, fees, and customer trust. It would be great if you had these skills (nice-to-haves): Experience in fintech, payments, investments, savings, regulated products, tax reporting, customer-facing reporting, Dbt, Airflow, Snowflake, Python Monitoring and controls for customer-facing data products. Sounds like the next step for you? Apply by submitting us your CV in English, which highlights your experience in product analytics and impact you've delivered. PS! For this role we will only be able to support with right to work documentation (visa, residence permit) but not with relocation costs. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Engineering Lead - Treasury

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role We are looking for a Senior Engineering Lead to own Money Movement, Liquidity, Cash, and Asset Management. This role is crucial to impact clients everywhere moving billions instantly and reliably at scale. You will design the foundations for our next global leap. You will scale and lead the teams that build our high-confidence view of global cash and the tooling for asset management with automated, smart, risk-aware decisions. This is a unique chance. You will tackle deep engineering challenges with a clear, direct impact on client experience and Wise’s financials. How do we work? At Wise, we work in autonomous, cross-functional teams. As a Senior Engineering Lead, you will work in a highly collaborative environment, partnering closely with Product Managers, Analysts, Data Scientists and key stakeholders in our Treasury, Finance, Pricing teams. Together, you will define the strategy, shape the roadmap, and deliver impactful solutions that advance our mission. What will you be working on? Global Treasury Money Movement: Ensure that Treasury can seamlessly distribute operational funds across hundreds of bank accounts in over 50 currencies timely, at minimal cost, and at scale. You will own core engineering services including Order Management, Market Connector, Liquidity Planner, and Wishmaster (our funding workflow platform). Elevated Customer Experience: Lead the development of a reliable, real-time view of our liquidity for multiple products. You will be responsible for driving our core North Star metrics, ensuring funds are delivered on time and in sufficient quantity so that customer transfers are never delayed. Financial Strength and Resilience: Design and implement advanced monitoring systems to optimize financial resource management systems, directly contributing to substantial operational efficiency gains. Strengthen our foundational scaling strategy, allowing us to operate with greater agility and confidence as we grow. Controlled and Intelligent Scalability: Engineer sophisticated, fine-grained control mechanisms to manage liquidity utilization effectively. Ensure the rapid processing of high-value transactions while maintaining robust, strategic controls to manage flow as needed. Automated Investment and Risk Management Tooling: Develop systems to enable investment of surplus cash while adhering to strict risk and regulatory parameters. Collaborate with data scientists and help develop machine learning to forecast future cash inflows and outflows across all currencies and jurisdictions with high accuracy, enabling proactive and optimal cash positioning and minimizing idle balances. Qualifications What do you need? We are seeking a proven Senior Engineering Leader who thrives on complexity. The ideal candidate combines architectural depth in distributed systems with a sharp commercial and product intuition, capable of navigating the intricate trade-offs between financial cost, operational risk, and customer experience. Qualifications: • You have a strong background in software engineering, with proven experience designing, building, and operating complex, scalable and reliable distributed and event-driven systems in a production environment. • You are comfortable working on a complex and high-stakes domain, such as treasury, payments, or finance, and can guide a team through its unique technical challenges. • You have a strong sense of ownership and the ability to think beyond technical implementation to understand how your team's work directly impacts business risk, cost, and customer satisfaction. • You have experience working closely with product managers and stakeholders to define requirements and prioritize the most impactful work. • You have demonstrable experience leading and mentoring engineering leads and engineers across diverse domains and all levels. You possess the skills to guide leads towards high-performing teams that are collaborative, supportive, and passionate about achieving goals. • You lead by example, inspiring your team to produce high-quality, maintainable code and uphold high engineering standards. • You are an excellent communicator, capable of articulating complex technical concepts clearly to both technical and non-technical audiences. While these are the core requirements, the following experiences will set you apart: • Experience leading an engineering team in a treasury, fintech, or other complex, high-stakes domain. • Experience building and scaling event-driven systems with real-time aggregations frameworks • Previous experience scaling both teams and systems to support rapid business growth. Additional information Wise Benefits 🚀 RSUs in a growing company 💪 An annual self-development budget ❤️ Statutory maternity leave, with a perk of 8 fully paid weeks of parental leave for birth or adoption ❤️ Paternity leave for 8 weeks at full pay 🌿 3 fully paid ‘me days’ per year to help you manage life 🏝️ A paid 6-week sabbatical leave after four years Find out more about what we offer . Interested? Find out more: 👀 How we work – a practical guide 💻 The Wise Tech Stack, 2025 edition 📈 Our Engineering career map ❤️ Our values …or check out our Engineering blog For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Demand Management Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As a Demand Management Analyst , you are the senior execution authority and "Demand Signal Integrator" responsible for the integrity of all data entering the WFM cycle. Your mission is to transform fragmented demand signals from Product, Compliance, and Operations into structured, forecast-ready inputs to support headcount planning and SLA performance. You act as the critical operational bridge and "filter," validating assumptions to ensure no demand driver enters production without structured volume attribution and capacity visibility. You provide senior-level oversight while executing high-rigor analytical modeling to prevent reactive launches. Demand Strategy & Governance Enforce the "No DM Sign-off, No Launch" governance policy to ensure operational readiness. Lead the structured intake of demand drivers (Product releases, Compliance changes, etc.) into a centralized Source of Truth (SOT). Develop and implement a Tier Framework to classify drivers based on volume impact and required lead times. Act as the primary point of contact for senior leaders to negotiate launch timelines and challenge high-level assumptions with data. Analyze and navigate historical data to validate and challenge forecasting assumptions, translating insights into advanced Google Sheets models and analyses Analytical Modeling, AI & Capacity Integration Translate validated demand forecasts and work with WFM to support their work of translating demand forecasts into specific headcount, FTE, and skill-based capacity requirements. Perform high-rigor "What-If" scenario modeling to evaluate the SLA and cost impact of launch delays or volume spikes. Execute advanced data extraction using SQL to perform cohort analysis and validate volume estimates. Collaborate with capacity planning the structured handover of approved capacity plans to Scheduling and Intraday, ensuring all constraints and sensitivities are understood. AI & Automation Architecture: Leverage generative AI and large language models to accelerate data extraction workflows, automate documentation of complex assumptions, write/debug SQL scripts, and generate predictive natural-language scenarios to support executive decision-making Monitoring, Attribution & RCA Lead post-launch monitoring to track actual volume vs. expected impact, identifying "demand leakage" and cannibalization. Conduct structured Root Cause Analysis (RCA) on variance between forecasts and actuals to refine future modeling. Develop custom LookML models and automated dashboards to monitor demand driver workload in real-time. Mentorship & Continuous Improvement Provide day-to-day coaching and mentorship to junior servicing scale team members to uplift judgment and execution quality. Review work outputs such as intake logs and demand plans to ensure scheduling hygiene and risk awareness. Drive the transition toward automated, machine-learning-driven demand forecasting. Other tasks that are related to the role and assigned by Demand Manager Qualifications 3–5 years of hands-on experience in Workforce Management, Demand Planning or Capacity Planning in high-volume environments. Advanced proficiency in Excel/Google Sheets (complex modeling and macros) and SQL (joins, subqueries, window functions). Professional fluency in English; additional operational languages are a plus. Ability to implement advanced statistical methods (e.g., ARIMA or GARCH) for time-series forecasting. Expertise in understanding and transforming demand signals into forecast-ready inputs for headcount plans. Ability to translate complex technical analysis into 3-slide narratives that influence non-technical Product leads. Capability to build dynamic "What-If" models to quantify operational risk. Deep understanding of SLA mechanics, AHT drivers, and intraday distribution patterns. Effectively persuades and negotiates with senior leaders, gaining buy-in for complex capacity initiatives. Makes timely, risk-based decisions even with incomplete information during operational volatility. Comfortably pushes back on unrealistic launch timelines when data indicates capacity risk. Demonstrated ability to influence execution quality and coach others without formal direct-report authority. Strong accountability for demand driver accuracy and output metrics. Acting as problem-solver who identifies opportunities and challenges assumptions, rather than simply executing assigned tasks. Additional information If you're interested, please apply by submitting your CV in English. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Software Engineer - Finance Core Accounting

Wise

About the company Wise is one of the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got over 16 million customers across the globe and we’re growing. Fast. Current banking systems don't let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. And, we need a talented Software Engineer (IC3) to join our mission. The role The team you’ll be working with: Core Accounting in Finance Finance drives financial accounting, business monitoring and representing Wise financials to board, investors, regulators and auditors. Their focus is on running financial processes in an efficient, scalable and controlled manner and ensuring timely and accurate financial reporting. Finance Services at Wise record over 1 billion ledger entries per month, averaging at 400,000 events per minute. Teams in Finance are responsible for the following: Core Accounting : Providing ledger as a service and responsible for the Third Party integrations along with spitting the financial aggregations out. Finance Implementation : Journaling of financial transactions of new customer products/features Integrations Experience: Improving the experience and process of onboarding new product financials. Data & Assurance: Managing the governance and controls over all financial data About the Role As an IC3 Software Engineer to join our Core Accounting team you would be responsible for shaping and delivering some of the key initiatives and functionalities in the team like: Design, shape, develop, and test applications using Java, Spring Boot, PostgreSQL, Kafka and React in a micro services environment Participate in the development of our ledger as a service, aggregation pipeline for financials, and 3rd party integrations Learn and take ownership of the 3rd party systems we in finance have and how we integrate with them Work cross-functionally in squads who are vital to driving the mission of making ledger and financials more timely, accurate and controlled. Create clear and helpful interfaces, whilst maintaining consistency, maintainability and performance Collaborate with cross-functional teams to identify and prioritize product requirements Write clean, efficient, and well-documented code that adheres to our coding standards Participate in code reviews and contribute to the improvement of our codebase Participate in team ceremonies and planning cycles Qualifications Technical Leadership & Delivery Own large-scale projects : Lead the technical roadmap and deliverables for significant, impactful initiatives (8+ engineering weeks) Design scalable systems: Build backend services and APIs with a long-term approach, using design patterns that enable easy iteration and scaling Full-stack contribution : Work across the entire stack with particular strength in backend technologies, ensuring seamless integration between frontend and backend systems Maintain system reliability : Take accountability for the availability, reliability, and security of the systems you build API-first design : Ensure all products are designed with strong, well-documented APIs that partners and internal teams can easily consume Product & Strategic Impact Drive technical roadmap: Own and contribute to your team's technical roadmap alongside product partners Product thinking: Provide strong feedback on product roadmaps, always able to articulate why something is being built, what customer problem it solves, and expected impact Technical debt management: Proactively address technical debt and plan work to keep it within risk appetite Cross-team collaboration : Promote collaboration across teams to minimize duplicate work and align everyone toward common goals Mentorship & Team Excellence Mentor engineers: Coach and assist other engineers in your team and broader engineering guilds Own onboarding: Lead the onboarding process for new engineers joining your team Engineering practices: Ensure your team follows Wise's engineering best practices (observability, security, database usage, testing, etc.) Technical Expertise Backend mastery: Expert-level knowledge in backend technologies with up-to-date knowledge of your discipline Full-stack capabilities: Strong understanding of frontend technologies and ability to work across the entire stack Distributed systems: Solid understanding of distributed systems, microservices, and how to design them effectively System design: Experience designing and building scalable, maintainable systems with proper abstractions Leadership & Collaboration Mentorship skills: Proven ability to coach and develop other engineers Cross-functional collaboration: Excellent communication skills across engineering, product, design, and other functions Ownership mindset: Embrace long-term ownership while building redundancy and knowledge sharing Cultural contributor: Exemplify Wise values and contribute Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Compliance Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Data Analyst who is passionate about Wise’s mission of Money Without Borders and who will partner with our global compliance teams to help us on our journey to Mission Zero! About the team: Truly delivering on our promise of Money Without Borders means we need to build the best local setups within each of the markets we serve, while ensuring we appropriately manage the risks associated with business operations. You will join a team of analysts who will develop and own the reporting layer for compliance activities to give assurance to the Board and our regulators that we are effectively managing the risks we face. These activities include regulatory reporting- both routine and ad hoc- as well as compliance monitoring and testing. Your mission: You will join the Compliance & Internal Audit Analytics team to help the organisation better understand compliance risks across the globe. You will do this by partnering very closely with 2nd line in the Monitoring & Testing team, to ensure they can execute against their testing plan, as well as leveraging data to proactively monitor risks. You’ll own the challenge of: Establishing an effective engagement model between analytics and Compliance in providing assurance that 1st line is effectively managing risks, primarily focused on the UK, but with the opportunity to partner with other regions when required. Executing an implementation plan to address analytical support for regulatory reporting Identifying opportunities for where automated compliance monitoring would be highly impactful This role will give you the opportunity to: Be part of a positive change in the world. Wise is fixing a broken financial system, and putting people and businesses in control of their money Help build a world-class compliance and internal audit analytics team that fosters high trust with our customers and external partners. Travel when needed to our offices across the globe to connect with local compliance experts. Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists, compliance and internal audit partners that you will work with and learn from. Qualifications A bit about you: You have built reporting outputs, creating advanced SQL scripts based on requirements communicated by stakeholders You have experience with using data engineering tools (GitHub, dbt, Airflow etc.) to transform messy data into clean and efficient pipelines You have experience with designing and owning data assets; you can build and maintain complex data sources and can leverage visualisation tools (Looker, Superset, PowerBI, Tableau etc.) to surface insights You understand the importance of data integrity, quality & governance. You know how to produce comprehensive data documentation You have stakeholder management skills; you know how to collaborate with key partners to get the job done You have a very strong sense of ownership and care about doing things the right way You have 3+ years experience working in data analytics You are able to prioritise your own work and independently manage competing priorities You understand the importance of devoting time to develop more junior team members through coaching and feedback You can contribute your own ideas to influence the team’s strategic roadmap You are proactive about asking the right questions and resolving blockers Bonus: You understand the purpose of robust risk, compliance and internal audit functions in financial institutions and are passionate about ensuring that customers are protected through these processes You have an understanding of how analytics can be used within Compliance to provide assurance over the effectiveness of risk management You have experience in regulatory reporting and monitoring controls Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Finance Business Partner - Servicing

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Finance Business Partner - Servicing Due to continued and rapid growth we’re on the hunt for a Finance Business Partner to join our FP&A team in Tallinn. You’ll be part of the team that helps pilot the rocket ship. Your mission: You will be a strategic partner to senior stakeholders in the Servicing team (including Customer Support, Financial Crime, and KYC), helping them scale costs effectively and proactively identify insights to support decision making. You will lead the delivery of the planning process for Servicing, improving our ability to forecast complex headcount requirements and operating costs to enable sustainable growth and lower prices for customers. You will design and own scalable financial frameworks to analyse Wise’s cost base. You’ll identify risks and opportunities and influence change across the Servicing tribe through data-driven storytelling You’ll provide deep dives on key metrics and perform variance analysis (Actuals vs. Forecast) to drive forecast accuracy and strategic decision-making. You’ll use this deep knowledge to help build a narrative on our results and manage communications and reporting to various stakeholders including Department leads and our leadership team You will proactively share knowledge across the Finance tribe, representing your team in cross-functional initiatives and mentoring junior colleagues on their operational deliverables. This role will give you the opportunity to: Drive Impact: Partner with Servicing leads to understand their operational complexities, and proactively find ways to reduce unit costs, to help drive our mission of lowering prices for customers. Shape Strategy: Use data to move beyond the numbers, shaping how Servicing invests and grows. Own your path: You will have the autonomy to own your path to success, leading complex projects from start to finish. Continuous Growth: You’ll sharpen your expertise in a fast-paced environment where you’ll proactively improve and build processes. Qualifications A bit about you: Proven experience acting as a trusted advisor to senior department leads, with the ability to negotiate and influence upwards. Extensive experience building complex financial models (ideally through a planning tool such as Anaplan) and owning end-to-end cost analysis. Proven track record of managing high-volume headcount planning and capacity modeling, ideally in an operational or customer-facing environment. Experience in establishing effective policies and procedures, implementing cost controls and monitoring ongoing spend Have an ability to go beyond the numbers and understand the bigger picture Detail oriented, great at working autonomously and meeting deadlines You have excellent communication skills and are able to influence others You have a professional finance qualification such as the ACA / ACCA / CIMA or equivalent (MBA or masters in Finance) Skills: Passionate about what we’re building at Wise. Strong project management skills and ability to cut through complexity Love digging in data, numbers, thinking systematically, and analysing inter-dependencies. Strong communicator: articulate, clear, strategic – with the ability to influence senior stakeholders Keen to roll up sleeves and get the job done Humble, comfortable operating with a level of uncertainty, keen to learn. Able to operate to defined timelines while bringing together a diverse stakeholder group. Able to work across multiple teams, offices, time-zones (and travel when needed!) with flexibility and a can do attitude. Bonus points for: Experience working in a fast-paced environment Experience with AI to help drive process improvements A working knowledge of Anaplan and Workday Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . Unfortunately we're not able to offer visa sponsorship or relocation for this role. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

WFM Operations Partner Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Workforce Management Operations Partner Lead to join our Operational team in our Tallinn, Estonia office! The WFM Operations Partner Lead is the primary interface between Workforce Management and Operations , responsible for ensuring that WFM disciplines are consistently understood, adopted, and applied in operational decision-making. This role does not execute tactical WFM activities such as intraday moves, schedule creation, or capacity modelling. Instead, it acts as a business partner and discipline guardian, translating WFM insights into clear operational trade-offs and constructively challenging decisions that undermine workforce plans. The Network: This is an individual contributor (IC) role with a "capability multiplier" mandate. While they do not have direct reports, they provide dotted-line mentorship and coaching to Intraday and Scheduling Specialists to improve their decision-quality. Team Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows. Your Mission Your mission is to shift Operations from reactive, short-term workforce decisions toward planned, data-driven execution, ensuring intraday, scheduling, and capacity principles are applied consistently to protect service, cost, and scalability outcomes. This role is not accountable for forecast accuracy, schedule creation, or intraday execution, which remain the responsibility of WFM execution teams. In addition, the WFM Operations Partner serves as a mentor and capability multiplier for Intraday and Scheduling Specialists, supporting their professional development and decision quality through guidance, coaching, and feedback, while maintaining a dotted-line connection rather than direct people management accountability. The candidate will focus on these high-priority initiatives immediately upon joining: Stakeholder Transition: Moving Operations leaders away from "gut-feel" staffing decisions toward the Service Scale operating principles and WFM playbooks. Governance Framework: Auditing and surfacing recurring "exceptions" or manual overrides in scheduling to identify where WFM discipline is breaking down. Decision-Quality Coaching: Running "mentor clinics" for Intraday and Scheduling Specialists to help them think about long-term trade-offs rather than just short-term fixes. Scenario Steering: Facilitating structured "What-If" conversations with Ops leads regarding upcoming demand spikes or staffing constraints, ensuring they understand confidence ranges rather than just "point estimates." Qualifications 2–4 Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services). Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments. The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice. Strategic Assertiveness : The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics. Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting. Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units. Prior WFM experience Schedule optimization experience / knowledge on how is it done Soft skills required: Strong stakeholder management. Welcome challenges with a positive attitude. Easily adapt to changes. Extremely guided towards teamwork/collaboration. Flexible to work weekends/Public Holidays Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings. Additional information Compensation: 3 450 - 4 500 EUR gross monthly + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Senior Team Lead - AML

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a FinCrime Quality Team Lead to join our growing team. Quality Assurance Senior Lead - AML Wise is a global technology company, building the best way to move and manage the world’s money. As the Quality Assurance Senior Team Lead, your role is to set the QA strategy for the AML domain, deliver against plans and KPIs, and build a credible, trusted team. You will use your subject matter expertise to ensure the accuracy, validity, and value of all QA outcomes. You will drive continuous improvement and partner with wider business stakeholders to deliver actionable insights that improve quality and champion a culture of risk management. Your Responsibilities: Area Leadership & People Management: Lead by example with a customer and risk-proportionate mindset. Coach and develop a high-performing QA team, delivering initiatives to grow their skills and managing succession plans for senior leads. Operational & Performance Management: Take accountability for the AML QA area’s delivery against KPIs and objectives. Identify process improvements, monitor resource allocation, and refine standard operating procedures to scale operations. Expertise Sharing: Act as a subject matter expert in AML policy, Quality Assurance and risk management. Validate complex case outcomes, lead audit interactions, and assist the Compliance team in evolving internal procedures. Planning & Execution: Own the QA strategy, including sampling methodology, test scripts, and scorecards. Manage forecast demand and capacity plans to ensure KPIs and SLAs are consistently achieved. Stakeholder Management: Build constructive relationships with Operational Leaders. Translate QA data into a compelling narrative to communicate complex topics in an engaging way and influence business change. Qualifications About you: Experienced Leader: 4+ years of proven leadership experience in operations or compliance, with at least 2 years leading a medium-sized organisation (20-40 people). Domain Experience: +3 years of AML experience working in the financial services sector. Compliance Expert: Advanced knowledge of laws and regulations applicable to AML, with a deep understanding of global regulatory frameworks in financial services or payments. Data-Driven: Ability to use analytics to manage your domain, move team metrics, and translate data into trends that influence continuous improvement. Tech Forward: A promoter of AI literacy, identifying opportunities for automation and AI within the QA process to improve efficiency. Great Communicator: Fluent in English with the ability to clearly communicate complex topics and influence senior stakeholders. Problem Solver: Ability to challenge ways of working, critically assess data, and manage challenges before they escalate. Additional information Salary: 4 000 - 5 500 EUR Monthly gross + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Senior Team Lead - Sanctions

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a FinCrime Quality Team Lead to join our growing team. Quality Assurance Senior Lead - Sanctions Wise is a global technology company, building the best way to move and manage the world’s money. As the Quality Assurance Senior Team Lead, your role is to set the QA strategy for the sanctions domain, deliver against plans and KPIs, and build a credible, trusted team. You will use your subject matter expertise to ensure the accuracy, validity, and value of all QA outcomes. You will drive continuous improvement and partner with wider business stakeholders to deliver actionable insights that improve quality and champion a culture of risk management. Your Responsibilities: Area Leadership & People Management: Lead by example with a customer and risk-proportionate mindset. Coach and develop a high-performing QA team, delivering initiatives to grow their skills and managing succession plans for senior leads. Operational & Performance Management: Take accountability for the Sanction QA area’s delivery against KPIs and objectives. Identify process improvements, monitor resource allocation, and refine standard operating procedures to scale operations. Expertise Sharing: Act as a subject matter expert in Sanctions policy, Quality Assurance and risk management. Validate complex case outcomes, lead audit interactions, and assist the Compliance team in evolving internal procedures. Planning & Execution: Own the QA strategy, including sampling methodology, test scripts, and scorecards. Manage forecast demand and capacity plans to ensure KPIs and SLAs are consistently achieved. Stakeholder Management: Build constructive relationships with Operational Leaders. Translate QA data into a compelling narrative to communicate complex topics in an engaging way and influence business change. Qualifications About you: Experienced Leader: 4+ years of proven leadership experience in operations or compliance, with at least 2 years leading a medium-sized organisation (20-40 people). Domain Experience: +3 years of Sanctions experience working in the financial services sector . Compliance Expert: Advanced knowledge of laws and regulations applicable to Sanctions, with a deep understanding of global regulatory frameworks in financial services or payments. Data-Driven: Ability to use analytics to manage your domain, move team metrics, and translate data into trends that influence continuous improvement. Tech Forward: A promoter of AI literacy, identifying opportunities for automation and AI within the QA process to improve efficiency. Great Communicator: Fluent in English with the ability to clearly communicate complex topics and influence senior stakeholders. Problem Solver: Ability to challenge ways of working, critically assess data, and manage challenges before they escalate. Additional information Salary: 4 000 - 5 500 EUR Monthly gross + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Lead Data Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As a Lead Data Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here’s how you will be contributing: Analytical Capacity Planning and Forecasting. Focus on building and refining analytical models for strategic capacity planning. Take ownership of forecasting efforts to align with business growth and operational demands. Data Pipeline Ownership. Take ownership of data pipelines to maintain and improve data flow, ensuring reliability and accuracy. Predictive Modeling and Cause and Effect Analysis. Develop and implement robust models to predict outcomes and perform cause and effect analysis to identify key drivers, optimise processes, and enhance decision-making and strategic planning. Strategic Support and Analysis. Provide critical insights to assess the operational health of the KYC/FinCrime function, conduct in-depth cost analysis, and offer detailed analysis of operational metrics (including quality) to understand impacts on customer experiences. Performance Tracking and Initiative Optimisation. Monitor and track the performance of key strategic initiatives, capitalising on optimisation opportunities to enhance operational outcomes. KPI Implementation and Target Setting. Lead the development and implementation of the operations KPI tree and the target-setting framework, integrating these within reporting pipelines and strategic operations. Stakeholder Collaboration and Process Standardisation. Collaborate closely with various stakeholders to standardise processes across forecasting, scheduling, and real-time operations, promoting continuous improvement and strategic alignment. This is an IC3 role. For more information on our Analytics Career Map and levelling structure, click here . What you will bring: Quantitative Foundation. Ideally, you have a background in statistics, maths, physics, engineering, economics, or another scientific field. You apply first-principles thinking to break down complex operational problems. A Statistical Mindset. You have a natural grasp of data logic. You don't just look at averages; you understand distributions, variance, and significance. You enjoy applying that rigor to messy, real-world operational data to separate signal from noise. You have 4+ years of experience in analytics with demonstrated ability to approach complex problems with a strategic mindset, identifying innovative solutions that drive operational improvements. You have a background working with operational team analytics including capacity planning, forecasting, efficiency analysis, quality assurance, predictive analytics, and experimentation. You have experience working with complex data models in SQL (our warehouse is Snowflake) and analysing it using advanced SQL/Python/R Able to demonstrate that you can tell a story and proactively give guidance on strategy based on insights You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data You have a bias to action - you identify what needs to be done and make it happen. Some extra skills that are great (but not essential): Prior experience in Operation domains You have experience working with a WFM or Quality team. You have experience working with WFM Systems You have experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis methods Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

SSE Performance Steering Head

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your Mission Wise is scaling at an incredible pace, moving over £9 billion a month for 15 million customers. To keep our mission of "money without borders" sustainable, we must ensure our global operations are not just growing, but evolving. As the Global Head of Performance Steering, your mission is to lead a high-impact team of Performance Steering Leads (PSLs) across three continents. You will architect the data-driven frameworks that allow Wise to maximize capacity, reduce operational variance, and bridge the gap between technical product capabilities and manual operational effort. You are the guardian of operational efficiency, ensuring that as we scale, our performance remains predictable, high-quality, and cost-effective. The Role You will lead a global team of Performance Steering Leads based in India, Estonia, and the US. Your role is to elevate the "Performance Steering" function from individual metric monitoring to a cohesive global strategy. You will be responsible for the collective output of your leads, ensuring they effectively govern KPI targets and drive remediation across Customer Support, KYC, FinCrime, and Payment Operations. Key Responsibilities Leadership & Strategy: Manage and mentor a global team of PSLs, setting the long-term vision for metric governance and efficiency reviews. Global KPI Governance: Oversee the setting of aggressive yet achievable targets for core metrics (AHT, Occupancy, Adherence, CpH, SLA) across all global service teams and vendor partners. Advanced Statistical Oversight: Ensure the team effectively utilizes methodologies like Variance Significance Factor (VSF) and standard deviation analysis to eliminate operational performance gaps. Strategic Remediation: Act as the final point of escalation for complex Root Cause Analyses (RCAs). You will ensure that performance "triggers" lead to immediate, measurable action plans rather than just passive reporting. Product-Ops Integration: Partner with Product and Engineering leads to translate operational performance data into product requirements. You will identify where manual bottlenecks (Operational Debt) can be solved through automation. Vendor Governance: Work with Vendor Management to implement global scorecards and frameworks that ensure our external partners meet the same high-efficiency standards as our internal teams. Qualifications A bit about you You are a "builder" who thrives in non-corporate, fast-moving environments. You have a deep understanding of how large-scale operations function and a passion for using data to solve human and process-driven problems. Must-Haves Proven Leadership: 7+ years of experience in high-growth operations, with a track record of leading teams of leads or senior individual contributors. Analytical Power: Expert-level proficiency in SQL and data visualization. You must be comfortable interpreting complex statistical control metrics to assess process stability. WFM Mastery: A deep "under the hood" understanding of Workforce Management (WFM) and efficiency metrics. Storytelling with Data: Ability to take complex operational data and turn it into a compelling narrative for senior stakeholders, influencing roadmaps without direct authority. The "Wise" Mindset: You are entrepreneurial, hands-on, and ready to challenge conventional approaches or risk-averse mentalities. Nice-to-Haves Experience with Python or advanced automation tools (e.g., Twilio). A background in FinCrime or KYC operations within a high-growth FinTech environment. Experience managing "dotted line" relationships across global sites. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Manager - Finance Master Data Management

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role This role is a unique opportunity to have a massive impact on Wise's mission, and build the engine that powers the revolution, Money without Borders. Your mission: Your mission is to scale the backend financial engines at Wise during a pivotal growth phase following our recent US listing on NASDAQ. You will lead critical work within our Accounting Infrastructure team - which is responsible for the financial truth at Wise.. Your impact: Your mission is to build the centralized master data registry for finance at Wise. You will design the definitive “data fabric” that governs how financial dimensions and organizational structures are defined and replicated across our finance ecosystem. Your team builds the automated verification checks and data pipelines to keep multiple systems aligned and reduce “data drifts”. Unlocking Automation: You will build a single directional flow for financial data preventing local data alterations and removing the structural friction to automate our financials. Building Trust: Consistent master data is necessary for accounting automation and minimising risk of misstatement of financial information. Your work ensures that our financial platforms are audit-ready. Example of questions that you will answer in your role are - How do you design a zero-trust master data framework that prevents data silos from forming across our specialized internal applications? How do you design automated tracking mechanisms to detect when a core financial attribute changes in one internal application but not in others? How do you create a master data staging area that validates and maps core attributes before they are synchronized across different applications? You are joining the Finance Product team at a pivotal, hyper-growth stage as Wise has recently listed in the US. The Finance team is raising the bar on global regulatory maturity and providing a robust financial foundation for Wise’s sustained, rapid growth. This expansion is directly driven by the need to proactively mature our global financial controls and infrastructure to meet the highest standards required of a US-listed, global financial technology company. Qualifications Product Management Excellence 5-6 years of product building experience, as a product manager in a hands on role A willingness and capability to dive into the technical architecture, engaging directly with engineers to influence ledger design, data models, and event-sourcing patterns. An analytical mind to trace data lineage across interconnected microservices and design systemic solutions. Have defined and moved KPIs with features shipped Have built roadmaps for teams finding a path from uncertainty/chaos to clarity Problem Solving Analytically-minded, can clearly frame problems, articulate hypotheses and solutions, measure them and has used the tools to be able to do this without an analyst Showcases system-level thinking, a proven ability to look beyond the scope of a single product to design interconnected systems Nice-to-haves: Finance, Payments or Treasury experience particularly in Ledgers, Controls or Accounting Domain Understanding Understanding of finance systems in either an engineering, data or product role Understanding of operating in Finance organisations including financial reporting, commercials, and risk and control Experience with SOx Controls or Audits Experience of third party finance systems We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Engineering Lead - Generative AI Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Enter: our Generative AI Platform team! 🎉 For our customers, using Wise is as simple as sending money from A to B. Yet behind our app and website is a complex engine of currencies, routes, products and features, generating terabytes of data each day. The Data Products and Insights squad is at the core of systems that store, process, and leverage data, machine learning models, and generative AI capabilities. Ultimately, this provides real-time insights and innovative ML and AI driven solutions that serve as key drivers for business growth. Your mission will be to lead the team building and maintaining a platform that enables everyone at Wise to rapidly experiment and bring to production Generative AI based systems, providing tooling, guidance and guardrails so that teams can ensure the safety of our customers and their data. You will guide the sustainable growth of this critical function, leading other engineering leads and having the opportunity to shape multiple teams across AI enablement and controls. Your input will directly affect how Wise builds and scales Generative AI capabilities across the company, enabling teams to move with speed and confidence while maintaining reliability, security and operational excellence. How we work We operate with a belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the Platform Tribe. As we grow, it is imperative to protect our customers’ money and navigate complex regulatory requirements world-wide. You will have a focus on running and maintaining services and libraries, making sure we have the right observability and service management elements in place, with an eye for high-availability, assessing and reducing engineering load and devising more effective ways for the team to look after its cloud-based platform. We need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for an engineer with relevant experience who can understand and respond to complex requirements and deliver simple solutions to help our teams achieve our mission with speed and confidence. What does it take? You are an experienced leader, confident in problem-solving and guiding engineering teams through the complexities of project delivery using both agile and traditional methodologies. Great communication skills and the ability to build consensus - you’re comfortable making a case for what you believe we should be doing. Experience being a self-starter, self-motivated and collaborative. The mindset to solve problems from scratch. Comfortable taking ownership of vendor negotiations and explaining costs to the business. Willingness to give and take regular feedback - regular feedback is part of our culture. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. We value potential and enthusiasm as much as existing expertise. So if you have some of those listed below and are eager to learn more we do want to hear from you! You have a solid engineering background in Python with years of experience putting solutions into production and maintaining them. You have high coding standards - understanding of test coverage best practices & the test pyramid concept, and you are well versed in writing effective, scalable and clean code. You have experience deploying microservices to cloud based systems. You have experience designing and implementing distributed and concurrent systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architectures. You have knowledge and experience with LLMs and building LLM based applications. Experience with agentic frameworks and designing agentic-based workflows . You have experience working with product teams helping to build out their ideas in production. You stay on top of the latest developments and trends in the AI industry. You know Prompt Engineering best practices. You have the ability to take initiative while working collaboratively - identify problems, empathise with stakeholders and collaborators, create plans and implement solutions. You are a great communicator with the ability to clearly relay your plans back to the team, mentor junior engineers and seek out feedback for yourself. The customer is at the heart of everything you do and this empathy drives the decisions you make. Nice to haves You have a solid engineering background in Typescript/Javascript, and have worked building performant UI’s and/or using TS/JS AI frameworks. Familiar with standard Java stack including Spring Boot. Passionate about technology and its relationship with product and user experience. Ability to articulate complex and technical concepts to non-technical audiences. You are a security and privacy advocate, understanding concepts such as principle of least privilege, and are able to apply basic security principles at infrastructure and application level. Experience with Terraform, GitHub Actions, Infrastructure as Code, AWS or other cloud ecosystems. Experience with Docker and Kubernetes and running containerized workloads. Knowledge of Semantic Search and RAG based workflows. Knowledge or experience with MCP servers. Knowledge/interest in payment platforms, foreign exchange & complex systems architecture. Be a customer of Wise. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Team Lead - Payment Operations

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. Candidates with experience in the Payments domain and a strong, end-to-end understanding of how money moves through a modern payments business. Pay-In & Pay-Out: Deep familiarity with how customer funds are received, processed, and disbursed across multiple payment methods and rails. Reconciliation & Settlement: Solid grasp of how transactions are matched, balanced, and settled between internal systems, banking partners, and payment schemes. Exception Handling & Operational Excellence: Ability to diagnose and resolve payment issues — failures, returns, refunds, chargebacks — while balancing speed, accuracy, and customer experience. Key Responsibilities: Leadership : Lead by example and drive a customer focused and proactive risk & compliance management mindset across your team and the wider organization. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management: Coach and develop a strong and competent QA team. Conduct regular one on one coaching sessions and performance reviews. Deliver initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage plans to support development. Conduct regular check-ins and make robust recommendations to support Wise performance management activities. Operational management: Be accountable for your area of operations. Identify, propose and drive opportunities for improvements. Collaborate with central functions and other teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to scale and deliver quality QA that stakeholders can trust and rely on. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Ensure effective communication and escalation of blockers impacting delivery of the QA outcomes supported with actions that are being taken or required. Performance management : Be fully responsible for performance of your area of operations. Drive the initiatives, KPIs and OKRs of your area in line with the organisation’s strategic vision. Ensure that your team has appropriate plans in place to meet performance and quality targets. Create comprehensive plans for developing future leaders. Provide regular coaching and work with your direct reports to inspire them and develop their skills. Be an advocate for the company values, our long term strategic goals and promote them across the organization. Technical Excellence: Take responsibility for the accuracy and validity of the QA outcomes of the domain (Payment Defect and Exception Handling), applying your subject matter expertise to calibrate on QA outcomes, leading Root Cause Analysis at the QA domain level inclusive of performing RCA on more complex subjects, engaging the RCA team for support where necessary. Stakeholders management & communication : Collaborate closely with your stakeholders and communicate complex topics in an easy to understand and engaging way. Translate aggregated QA data into a compelling narrative, presenting actionable insights to stakeholders and hold stakeholders accountable for owning and implementing actions. Communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different parts of the organization and your own team. Expertise sharing: Be a subject matter expert in your area with the ability to train and coach your team on relevant QA, policy and risk topics. Stay up to date and maintain a strong understanding of our regulatory obligations, internal policies, and applying a risk-based approach to exception handling and quality assessment in the Payment domain.. Able to assist senior leadership with audits and developing our policies and processes Qualifications Required: Professional experience: 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Delivery: Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard. Ability to analyse and drive action to improve the team's metrics. Self-development: Is committed to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Risk & Compliance expertise: Ability to review and interpret policy to support and coach the team to deliver consistent and correct outcomes. Be the escalation point and sign-off final decisions on complex issues, providing robust risk-based rationale. Quality Assurance framework : Ensures the Quality Assurance approach for your given area remains adequate and effective through business change, and to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Trend Analysis : Use data and insights to assess key issues, trends and root causes. Communicates actionable insights to stakeholders to influence and drive positive change, including gaps in policies and processes where relevant. Drives continuous improvement at team and organizational level. Future Ready Technology Leadership: Develops a culture of AI literacy, encouraging experimentation and efficient use of available tools. Identifies and tests strategic opportunities for automation and AI within the QA process. Values & Behaviors Risk & Compliance Management: Inspires, leads and role models expected behaviors, fosters a culture of accountability, curiosity, risk management and continuous improvement. Communication and Influence: Ability to clearly articulate risk, materiality and impacts. Presents clear and concise QA outcomes to senior leaders, summarizing key risks and issues, and influences risk-based, proportionate actions. Process improvement: Challenges ways of working, critically assesses data and drives continuous improvement, using data to track impacts and benefits. Organizational skills : Strong organizational skills and time management, and ability to deliver KPIs in a fast paced and high pressure environment. Proactiveness : Punctual, independent, proactive and willing to get things done. You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player. Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Additional information Salary : 3 450 - 4 500 EUR monthly gross + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Data Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Senior Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As a Senior Data Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here is how you will be contributing: Analytical Capacity Planning and Forecasting. Focus on building and refining analytical models for strategic capacity planning. Take ownership of forecasting efforts to align with business growth and operational demands. Data Pipeline Ownership. Take ownership of data pipelines to maintain and improve data flow, ensuring reliability and accuracy. Predictive Modeling and Cause and Effect Analysis. Develop and implement robust models to predict outcomes and perform cause and effect analysis to identify key drivers, optimise processes, and enhance decision-making and strategic planning. Strategic Support and Analysis. Provide critical insights to assess the operational health of the KYC /FinCrime function, conduct in-depth cost analysis, and offer detailed analysis of operational metrics (including quality) to understand impacts on customer experiences. Performance Tracking and Initiative Optimisation. Monitor and track the performance of key strategic initiatives, capitalising on optimisation opportunities to enhance operational outcomes. KPI Implementation and Target Setting. Lead the development and implementation of the operations KPI tree and the target-setting framework, integrating these within reporting pipelines and strategic operations. Stakeholder Collaboration and Process Standardisation. Collaborate closely with various stakeholders to standardise processes across forecasting, scheduling, and real-time operations, promoting continuous improvement and strategic alignment. This is an IC2 role. For more information on our Analytics Career Map and levelling structure, click here . What you will bring: Quantitative Foundation. Ideally, you have a background in statistics, maths, physics, engineering, economics, or another scientific field. You apply first-principles thinking to break down complex operational problems A Statistical Mindset. You have a natural grasp of data logic. You don't just look at averages; you understand distributions, variance, and significance. You enjoy applying that rigor to messy, real-world operational data to separate signal from noise You have 2+ years of experience in analytics with demonstrated ability to approach complex problems with a strategic mindset, identifying innovative solutions that drive operational improvements You have a background working with operational team analytics including capacity planning, forecasting, efficiency analysis, quality assurance, predictive analytics, and experimentation. You have experience working with complex data models in SQL (our warehouse is Snowflake) and analysing it using advanced SQL/Python/R Able to demonstrate that you can tell a story and proactively give guidance on strategy based on insights You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data You have a bias to action - you identify what needs to be done and make it happen Some extra skills that are great (but not essential): Prior experience in Operation domains You have experience working with a WFM or Quality team. You have experience working with WFM Systems You have experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis methods Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Manager - Customer Reporting

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Product Manager to join our Grow Squad (Wise Assets) in Tallinn. The role is an unique opportunity to join one of the largest fintech companies in the world. You'll be leading and growing our Product team to provide millions of people with frictionless and borderless money management. Your Mission Empowering Wise customers to live the life they want by making their money work as hard as it can so they can achieve financially related life goals. You break down barriers to make it simple, trustworthy and easy for customers to grow all their money and ultimately see no reason to keep their money elsewhere. We need someone to help us make the hardest, most stressful part of managing wealth completely invisible to our customers. You will build a reporting engine so seamless that businesses and individuals can handle their tax obligations with a single tap and where in their country they have to submit offline, that the information we provide is clear, understandable and useable - and provided on-time, everytime. Doing this for one country is hard, doing this for 50+ global markets is disruptive. Your platform will help millions of people and businesses around the world. Build a scalable engine to calculate taxable income across the dozens of markets in which we operate, dynamically adapting to different local tax regimes. Build direct integrations to local tax authorities to make reporting completely painless for our customers. Create seamless integrations to business accounting softwares so businesses can submit their accounts with a simple button tap, giving you exposure to solving both B2B and B2C product challenges. You’ll be working closely with Designers, Researchers, Developers, Compliance and Analysts to enable the team to make informed decisions and inspire the highest standards of execution. Design and deliver tax reports for customers which are readable, understandable and usable - make tax reporting simple. You’ll report to the Wise Assets product lead, whose role is to help you find your own path to having a massive impact on the Wise mission. What success looks like in your first 6 months Launch our foundational automated tax reporting tool for our key markets. Ship the first version of our seamless integration with major business accounting softwares. Map out the global expansion strategy for automated tax compliance and reporting across all markets we operate in. This role will give you the opportunity to Directly contribute to our mission to make money without borders the new normal – you will need to figure out and build solutions so that our customers can move money instantly, conveniently, transparently, and – eventually – for free Build world-class products: The role is a unique opportunity to build innovative, state-of-the-art solutions with a global impact Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls Inspire teams from the entire company with your ideas , knowledge and self-starting attitude Qualifications You are a seasoned, hands-on Product manager with 5+ years of experience building products as a Product Manager or a Founder. You have launched a significant B2C / B2B product and embedded learnings from successes and failures along the way You are customer obsessed, meaning you go deep into understanding them, identifying where to alleviate pain points and deliver empathy You are analytical and highly numerate. You are comfortable diving into complex datasets, financial models, and regulatory frameworks to extract simple product truths. You like nothing more than getting hands-on and roll up your sleeves to work on the execution, willing to wear any hat if that can help your team ship today instead of tomorrow You have significant technical understanding that can help unblock decisions from engineering leadership Build world-class products: The role is a unique opportunity to build innovative, state-of-the-art solutions with a global impact Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls Inspire teams from the entire company with your ideas, knowledge and self-starting attitude Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Software Engineer - Tax Experience

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you will join: Tax Experience With Wise Assets, we’ve enabled customers to grow the money they hold with Wise - giving them access to government-backed assets that track base rates, or a global stock index fund. This is a product that challenges traditional banking by putting customers in control of how their balance is held. Banks keep the yield; we pass it on. The approach is unique: • A current account backed by real assets • Daily returns across the entire balance • Instant access with no penalties or lock-ins • Segregated, bankruptcy-protected custody About the Team Our investment products create tax obligations. The team mission is to make tax season effortless and seamless for Wise customers. We strive to simplify tax complexities by doing the heavy lifting for them, ensuring they easily understand their tax obligations. Additionally, we provide comprehensive, crystal-clear reporting to guarantee total product transparency. Our goal is to empower customers with the insights they need to feel completely confident in our platform and understand exactly how it works for them. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you! A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Great communication skills and the ability to articulate complex, technical concepts to non-technical audiences Ability to work independently while also being a supportive team player. Your work will frequently involve cross-team collaboration. Ability to break down complex projects into incremental milestones that deliver customer value Ability to coordinate complex projects across different teams Experience in developing web applications and distributed systems in a production environment Experience with common design and architectural patterns coupled with a passion for writing clean code that is performant and well tested Curiosity and drive for continuous learning and improvement Following and advocating best coding practices, continuous delivery and code reviews Experience working with relational and non-relational databases, query optimisation and designing schemas is a plus Knowledge of Java and Spring boot and experience with a messaging system, like Kafka, is a plus… but don’t worry we don’t expect you to know everything! Additional information What we offer: 💰 Starting salary: €5750 - €7083.33 gross/month + Wise's RSUs 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years 🌟Be part of a global team with a global mindset! Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Scaling our Infrastructure; how we make it work Wise Engineering #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Engineering Lead - Connect

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role We’re looking for an Engineering Lead to own our Connect domain — the upper networking layer that helps Wise services , customers and partners to communicate safely, reliably, and efficiently. Connect is responsible for key parts of our platform networking offering, including: Service mesh and L7 traffic management (Envoy-based) Public and private ingress (including Cloudflare) Traffic policy, workload identity, request routing, and reliability patterns that enable hundreds of teams to run 1000 services safely at scale Wise runs 500+ microservices in a containerised cloud environment (Kubernetes). Connect provides the paved path for service-to-service and edge connectivity: making it easy for product teams to build and operate services while meeting high standards for resilience, security, and performance. You’ll lead a team of 5–8+ engineers in a fast-moving environment, partnering closely with platform, security, and product engineering to ensure Wise can scale without sacrificing reliability or safety. How we work At Wise, we optimise for autonomy with accountability. Connect sits at the intersection of platform engineering, networking, security, and developer experience. We aim to create strong defaults, self-service tooling, and clear operational ownership — so teams can move quickly without reinventing core connectivity patterns. As an Engineering Lead, you’ll build an environment where engineers feel safe to share ideas, challenge decisions, and grow — while keeping a strong customer focus and operational discipline. What will you be working on? Connectivity Platform Leadership: Own the vision and execution for Wise’s connectivity layer: service mesh, ingress, and traffic management primitives that support platform scale and reliability and security. Service Mesh Architecture & Operations: Evolve our service mesh capabilities (e.g. routing, service identity, traffic policy, observability, resilience patterns). Drive reliable adoption patterns across a large microservice estate. Edge & Ingress (Public and Private): Own and improve our ingress platforms (including Cloudflare), ensuring secure, observable, high-performance access into Wise systems with clear operational controls. Reliability, Performance & Resilience: Build and operate highly reliable L4/L7 proxy infrastructure (Envoy and related components). Improve SLOs, latency, capacity management, and incident prevention. Developer Experience & Enablement: Create paved paths: automation, templates, tooling, and documentation that make the “right way” the easiest way for product teams. Security by Design: Partner with security teams to implement defence-in-depth: network isolation patterns, secure defaults, certificate/identity practices, and platform-level controls that scale. Team Leadership & Coaching: Lead, mentor, and grow a team of engineers. Set clear expectations, enable strong technical decision-making, and develop engineers through feedback and opportunities. Operational Ownership: Own business-critical systems with a pragmatic approach to operations: on-call health, incident response, postmortems, and continuous improvement. Qualifications What do you need? We recognise that people come from a wide range of backgrounds and experiences. You don’t need to meet every requirement below to apply. Leadership & Communication: Experience leading and managing engineering teams (typically 3–8+), including mentoring and performance support Strong stakeholder management: comfortable influencing priorities across teams and aligning on technical direction Ability to balance customer outcomes, reliability, and engineering sustainability Proxying, Traffic Management & Networking Foundations: Experience building and operating software-based L4/L7 proxies (e.g. Envoy, Nginx, Apache) Knowledge of service-to-service communication concerns: routing, retries/timeouts, load balancing, rate limiting, and observability Strong troubleshooting skills across systems and networking (Linux command line, logs/metrics/traces) Kubernetes & Microservices at Scale: Experience operating microservices in a containerised environment, ideally Kubernetes Familiarity with service mesh architectures (e.g. Istio/Linkerd concepts), including HTTP routing, identity, and traffic management patterns Cloud & Automation: Broad design and operational experience on public cloud (ideally AWS) Strong passion for automation: building and testing tooling that reduces operational toil and improves safety and consistency Desirable: Reading familiarity with Go and/or C++ (writing experience is a plus) Kubernetes networking experience (services, ingress patterns, DNS, load balancing fundamentals) Networking protocols and concepts from L3 to L7, including application-level concerns Backend development experience in Go in a continuous delivery environment Nice to have eBPF-based packet filtering and tooling experience Familiarity with transport layer security and certificate management Experience with Cilium / Network Policies Exposure to security best practices and standards (e.g. PCI DSS, defence in depth, network isolation) Interest in international finance, foreign exchange, and payment systems What does success look like? You’re building and maintaining one of the core foundation layers of Wise’s platform: safe, reliable connectivity at scale Product teams can ship faster because our ingress and service mesh platforms are dependable, well-documented, and easy to adopt Reliability improves over time: clearer SLOs, fewer recurring incidents, faster detection and recovery You’ve onboarded effectively, understand the team and tribe vision, and are driving a roadmap that aligns to Wise’s mission and values You’re growing a strong team culture: high trust, strong technical standards, and healthy operational ownership Additional information What you get back Freedom to define your path to success: you’ll help shape the roadmap and take ownership of outcomes Flexibility in how and where you work — we’ll do our best to make it work for your needs A high-impact platform space where your work directly enables hundreds of engineers and improves customer outcomes The opportunity to lead, mentor, and build systems that operate at global scale For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

BAAM Control Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a highly motivated individual to join our Treasury Team. Your key responsibilities revolve around the development and execution of Wise’s Bank Account & Access Management (BAAM) framework so that the risks around bank accounts, user access and payment activities are monitored in a secure and SOX control environment. You'll be integral to the daily operations of BAAM ensuring our processes and controls over bank account and user access management are executed effectively. This is a highly cross-functional position, demanding exceptional collaboration with a wide range of stakeholders, including Payment & Treasury Operations, Risk and Control teams, as well as internal and external auditors. What You’ll Be Doing Collaborate closely with regional teams including Banking and Operations to outline the roadmap for new partnerships and bank accounts Own the internal onboarding and off-boarding process for bank accounts within Wise’s internal infrastructure Liaise with technical stakeholder group to tackle complex situations or new types of products or implementation Execute the controls in relation to maintaining complete and accurate internal records of our counterparties, bank accounts, authorised signatories and user accesses in the relevant systems Review and ensure timely and appropriate closure of BAAM tickets and requests Collaborate with Product and Engineering teams to ensure the soundness of our BAAM infrastructure and its overall operating environment Prepare periodic reporting materials on BAAM operations and control effectiveness Support the lead and stakeholders to continuously enhance the BAAM processes to improve its efficiency Keep all BAAM documentation, including user guides, flowcharts, and the risk and control matrix, up-to-date and relevant Liaise with internal and external auditors to address any audit requests and queries Support the Treasury function on other ad-hoc projects related to BAAM areas when required Qualifications At least 2 years of proven experience in treasury or audit in SOX control environment, coupled with a solid understanding of risk and control principles in a large and fast paced organisation In depth understanding of treasury operational risk management, treasury best practices and SOX requirements Experience in opening & closing bank accounts for an organisation and managing user accesses and authorised signatories, or experience in financial audit or control testing in these areas Experience in managing a high number of bank accounts (500+) across different regions and setting up a control governance framework. Skills A self-starter with the ability to work independently in a self-directed way to thrive in a collaborative, team oriented, and fast-paced environment Critical thinking with ability to identify potential risks in a given situation Great attention to detail and problem solving skill Strong organisational skills with the ability to multitask, prioritise and work to meet tight deadlines Ability to establish good relationships across the organisation and build an effective working atmosphere with teams like Banking, Treasury, Finance and Payment Operations Strong communications skills, verbal and written, including ability to summarise key messages Ability to process data using Microsoft Excel and produce presentation using Power Point is essential Basic knowledge in data querying and visualisation including SQL, Excel VBA and Snowflake is preferable Relevant professional qualifications such as ACT, CIMA, ACCA, ACA are desirable but not mandatory Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Sr Software Engineer - Screening Engine

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Opportunity You'll be a key technical contributor on the Screening Engine team, working on some of the most consequential systems at Wise. That means you're not just executing - you're identifying problems before they're problems, driving technical direction within your team, and actively shaping the product roadmap alongside your peers. You'll work closely with compliance, risk, and operations teams to ensure our screening stays sharp, scalable, and defensible under regulatory scrutiny. What you’ll do Deliver & Own Take end-to-end ownership of projects within the Screening Engine - from design through deployment to post-release monitoring Proactively identify risks and blockers early, and drive them to resolution without waiting to be asked Write clean, testable, well-reviewed code and hold a high bar for the team around you Shape the Product Contribute meaningfully to the technical and product roadmap for Sanctions, PEP, and Adverse Media screening Use data and benchmarking to continuously improve matching algorithm effectiveness and precision Balance risk reduction, operational scalability, and growth when making trade-offs - keeping the customer experience front and centre Build Great Systems Design and evolve fault-tolerant, high-throughput, low-latency distributed systems built for regulatory scrutiny Improve observability, reliability, and maintainability of existing services - not just build new ones Make thoughtful decisions around database design, query optimisation, and schema evolution for both relational and non-relational stores Elevate the Team Actively participate in and lead code reviews, setting a high bar for quality and constructive feedback Grow the people around you - through mentoring, onboarding, and sharing knowledge proactively Collaborate across teams and functions - compliance, risk, operations - to solve cross-cutting problems Qualifications About You We're looking for someone who combines strong technical depth with a growing product instinct and the desire to drive meaningful outcomes - not just ship code. Essential Solid experience with Java and the Spring framework - you can design and build production-grade microservices confidently Experience with asynchronous messaging systems (Kafka, RabbitMQ, SQS or similar) in a high-throughput production environment Strong understanding of RESTful API design, versioning, and operational concerns Hands-on experience with both relational (PostgreSQL, MySQL) and non-relational databases; you think carefully about schema design and query performance Comfortable owning the full lifecycle of a service - design, testing, deployment, monitoring, and iteration Strong to Have Experience in compliance, financial crime, or risk-adjacent engineering domains Familiarity with string matching, fuzzy search, or entity resolution algorithms Experience designing for regulatory requirements - audit logging, explainability, data retention Understanding of distributed systems trade-offs: consistency, availability, latency Who You Are You have a genuine product mindset - you ask "why are we building this?" as often as "how?" You make data-driven decisions and aren't afraid to challenge assumptions with evidence You take ownership seriously - you follow through, manage risks proactively, and don't let things fall through the cracks You're a natural collaborator who brings people together across disciplines to solve hard problems You believe in feedback - you give it, receive it, and use it to grow What We Offer A mission that genuinely matters - you're protecting real people's money and financial access A complex, high-stakes technical domain with real room to grow A team that values craft, ownership, and product thinking equally Wise's standard benefits, flexibility, and a distributed-first culture Additional information Why Join Us? - You’ll work in a friendly, fast-paced fintech startup where ownership and collaboration are valued. - You’ll tackle challenging technical problems and have the autonomy to propose and implement solutions. - You’ll be part of a team that cares about stability, scalability, and innovation, while embracing rapid iteration and continuous learning. - You’ll have the opportunity to make a real impact on our customers’ lives by improving how they interact with our product. If you’re excited about solving complex problems, driving technical excellence, and working in a team that values ownership and collaboration, we’d love to hear from you. Let’s build something amazing together! For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Engineer - Rules Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for an experienced Senior Backend Engineer to join our Rules Platform Team. This team is responsible for Wise's critical rules engine , which includes the tool used to manage our risk assessment rules . As a senior member of this team, you will be a key technical voice. You will lead and contribute to impactful, cross-functional engineering initiatives , drive critical system architecture and technical design decisions , and ensure high service standards by monitoring and optimizing the system performance . You will also actively participate in strategic planning , shaping the product roadmap and defining the future evolution of the platform. What will you be working on? You will join the team at an exciting time of growth , as we scale our core risk assessment capabilities. The core challenge is to evolve our rules engine and internal libraries to support growing demand and complexity from teams across Wise. Your immediate impact will be to: Drive Complex Initiatives : Lead the design and implementation of complex backend initiatives that form the foundation of our risk platform. Own Core Components : Take ownership of maintaining and evolving the internal libraries and shared components consumed by multiple teams, ensuring they are robust, scalable, and well-documented. Design for Scale : Contribute directly to the architectural design and scaling of our risk assessment services, ensuring they meet high standards for performance, reliability, and data consistency. Collaborate for Impact: Work as a key technical partner with multiple stakeholders—including Product, FinCrime, and other engineering teams—to deliver robust, cross-functional solutions. You'll work in a collaborative environment where you can influence key technical decisions, mentor other engineers, and help define how we scale our platform. It's a strong opportunity to grow into greater technical leadership and work on complex, meaningful problems at scale. Qualifications What do you need? Strong proficiency in JVM-based languages (e.g., Java, Kotlin). Proven experience maintaining internal libraries or shared components consumed by multiple teams. Experience working with Kafka and SQL databases in complex backend systems where reliability and data consistency are critical. Strong mentorship skills with a passion for supporting and leveling up junior engineers. The ability to prioritize, evaluate tradeoffs, and make informed technical decisions, and comfort in leading technical discussions and architecture proposals. Proactivity and a collaborative mindset, with experience working closely with Product Managers on decision-making. Some extra skills that would be useful: Experience with the Spring framework. Experience building or working with custom DSLs (Domain-Specific Languages). Background in the FinCrime domain, risk decisioning teams, or regulatory environments where auditability and traceability are important. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Software Engineer - Business Funds Risk

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you’ll be working with: Business Funds Risk We’re the team that keeps money on our platform clean, compliant, and easy to move. We build global, scalable controls that spot and stop unclear funds (money with an uncertain source) while keeping the experience fast and low‑friction for good customers. We own the full journey of those controls end‑to‑end — real‑time checks, smart decisions, data, and the customer flows that explain what’s needed and why. Our work protects customers, satisfies regulators, and helps the business grow with confidence. Our technology stack includes Java, Spring, Kafka messaging and relational databases, but also in-house risk assessment platform layers we use to build all this in standardized way. Qualifications What does it take: A strong product mindset, you prioritise work with the customers in mind and make data-driven decisions Sense of ownership and great communication skills to drive projects across teams You have solid Java, experience with Spring framework and microservice best practices You believe in and follow best coding practices, code reviews and open feedback You enjoy writing testable code You are proactive, wanting to learn from others and share your own learnings with others Experience working with relational databases and query optimisation Experience with CI/CD pipelines and Distributed and Concurrent Systems Hands on knowledge of system integration patterns It’s a plus if you have experience in compliance and/or fincrime risk mitigation related domains What does success look like? You’ll have onboarded and found your place through understanding your team and tribe vision and how you can contribute You’ll understand how our values can help you guide your work You’ll understand our customers and the impact our product makes in their lives You’ll identify technical challenges and opportunities and help us build a world class money transfer product You’ll write code and design systems to make Global payment faster, cheaper, and more reliable for our customers What you get back: The empowerment to solve problems your way The freedom to have real impact Loads of development opportunities Deep knowledge about the world’s financial system A fun work environment with social activities and events The opportunity to work with super smart people in a truly diverse team Additional information Interested? Find out more: The Wise Tech Stack, 2025 Edition. Scaling our Infrastructure; how we make it work Wise Engineering – Wise Engineering Our values For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Software Engineer I - Payment Processing Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Payment Processing Platform Our goal is to provide reliable and scalable services that can be used by all the other product teams in the company. We provide such systems for transfers, and payouts domains. We want our platform to be easy to use, integrate, and extend, while also enforcing good practices, risks mitigation, and maintaining high performance. What does it take: A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Great communication skills to drive cross team projects The ability to articulate complex, technical concepts to non-technical audience You enjoy writing testable, easy to extend, high-quality code You have solid Java 11 plus knowledge, experience with Spring framework and microservice best practices Advocate for best coding practices, code reviews and open feedback Experience Distributed and Concurrent Systems Hands on knowledge of microservice architecture patterns Experience working with relational databases, messaging queues and designing schemas Qualifications What does success look like?: You’ll have onboarded and found your place through understanding your team and tribe vision and how you can contribute You’ll understand how our values can help you guide your work You’ll understand the reasons behind problematic payments and customer difficulties and how to go about solving them You’ll be raising the automation level to enable scaling of the product Understand our customers and the impact our product makes in their lives. You’ll help us scale-up and build a world class money transfer product by finding solutions to our technical challenges and opportunities What you get back: The empowerment to solve problems your way and the freedom to have real impact on customers’ lives. Loads of development opportunities in a growing team through launching new products / features consistently in an in-demand region. A fun work environment with social activities and events Travel opportunities to other Wise offices around the world Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .