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Finance Business Partner - Servicing

Wise
Tallinn, ee · В офисеПолнаяОпубликовано 3 нед. назад

About the company

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

The role

Finance Business Partner - Servicing

Due to continued and rapid growth we’re on the hunt for a Finance Business Partner to join our FP&A team in Tallinn. You’ll be part of the team that helps pilot the rocket ship.

Your mission:

  • You will be a strategic partner to senior stakeholders in the Servicing team (including Customer Support, Financial Crime, and KYC), helping them scale costs effectively and proactively identify insights to support decision making.

  • You will lead the delivery of the planning process for Servicing, improving our ability to forecast complex headcount requirements and operating costs to enable sustainable growth and lower prices for customers.

  • You will design and own scalable financial frameworks to analyse Wise’s cost base. You’ll identify risks and opportunities and influence change across the Servicing tribe through data-driven storytelling

  • You’ll provide deep dives on key metrics and perform variance analysis (Actuals vs. Forecast) to drive forecast accuracy and strategic decision-making.

  • You’ll use this deep knowledge to help build a narrative on our results and manage communications and reporting to various stakeholders including Department leads and our leadership team

  • You will proactively share knowledge across the Finance tribe, representing your team in cross-functional initiatives and mentoring junior colleagues on their operational deliverables.

This role will give you the opportunity to:

  • Drive Impact: Partner with Servicing leads to understand their operational complexities, and proactively find ways to reduce unit costs, to help drive our mission of lowering prices for customers.

  • Shape Strategy: Use data to move beyond the numbers, shaping how Servicing invests and grows.

  • Own your path: You will have the autonomy to own your path to success, leading complex projects from start to finish.

  • Continuous Growth: You’ll sharpen your expertise in a fast-paced environment where you’ll proactively improve and build processes.

Qualifications

A bit about you:

  • Proven experience acting as a trusted advisor to senior department leads, with the ability to negotiate and influence upwards.

  • Extensive experience building complex financial models (ideally through a planning tool such as Anaplan) and owning end-to-end cost analysis.

  • Proven track record of managing high-volume headcount planning and capacity modeling, ideally in an operational or customer-facing environment.

  • Experience in establishing effective policies and procedures, implementing cost controls and monitoring ongoing spend

  • Have an ability to go beyond the numbers and understand the bigger picture

  • Detail oriented, great at working autonomously and meeting deadlines

  • You have excellent communication skills and are able to influence others

  • You have a professional finance qualification such as the ACA / ACCA / CIMA or equivalent (MBA or masters in Finance)

Skills:

  • Passionate about what we’re building at Wise.

  • Strong project management skills and ability to cut through complexity

  • Love digging in data, numbers, thinking systematically, and analysing inter-dependencies.

  • Strong communicator: articulate, clear, strategic – with the ability to influence senior stakeholders

  • Keen to roll up sleeves and get the job done

  • Humble, comfortable operating with a level of uncertainty, keen to learn.

  • Able to operate to defined timelines while bringing together a diverse stakeholder group.

  • Able to work across multiple teams, offices, time-zones (and travel when needed!) with flexibility and a can do attitude.

Bonus points for:

  • Experience working in a fast-paced environment

  • Experience with AI to help drive process improvements

  • A working knowledge of Anaplan and Workday

Additional information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Unfortunately we're not able to offer visa sponsorship or relocation for this role.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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Wise logo

WFM Senior Lead

Wise

Tallinn, eeПолная3 дн. назад

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your mission is to build a highly disciplined, scalable, and standardised workforce execution function that enables Wise to scale sustainably while protecting customer experience and operational efficiency. You will lead the maturity uplift of Scheduling and Intraday functions globally by: Standardising workforce execution practices Improving tactical workforce decision quality Reducing operational volatility Strengthening incident response discipline Driving tactical workforce optimisation Increasing workforce governance consistency Improving workforce risk visibility Success in this role comes from balancing: Service performance Workforce efficiency through improving WFM KPIs Operational stability Scalability Employee experience Cost control through occupancy or waste management The successful candidate will immediately focus on strengthening and scaling the Workforce Execution function across Scheduling, Intraday, and Command Center operations. Key priorities include: 1. Workforce Execution Standardisation: Drive consistency across Scheduling and Intraday practices by embedding scalable workforce governance, tactical review cadences, and execution playbooks across regions. 2. Intraday & Command Center Maturity: Improve real-time workforce execution through stronger escalation management, incident response discipline, and proactive handling of service-level risks and operational volatility. 3. Tactical Performance Stability: Improve short-term workforce plan integrity by reducing reactive interventions, strengthening schedule optimisation, and improving workforce trade-off decisions across service, cost, and productivity. 4. Leadership & Capability Uplift: Coach and develop WFM Team Leads to improve tactical judgement, decision-making quality, workforce governance maturity, and operational consistency. Qualifications 5+ years of Workforce Management experience in high-volume, scaled operational environments (Contact Centres, Shared Services, Fintech, or Financial Services) Strong expertise across Scheduling, Intraday, Tactical Workforce Execution, and Command Center operations Proven experience leading WFM teams or Team Leads across multiple operational areas or regions Deep understanding of end-to-end WFM lifecycle: Forecast → Capacity → Schedule → Intraday Strong knowledge of: Service level management Interval staffing logic Shrinkage and occupancy modelling Workforce governance frameworks Experience managing operational escalations, service degradation events, and workforce incident response Strong stakeholder management experience with senior operational leadership Experience driving workforce governance standardisation and operational maturity initiatives Ability to make structured workforce decisions under pressure and operational uncertainty Strong analytical reasoning and workforce risk assessment capability Experience working with WFM platforms such as Calabrio, NICE, Verint Experience using BI/reporting tools and workforce analytics to support operational decision-making. Nice to have Financial Services, Fintech, KYC, or regulated operations experience Exposure to global or multi-site workforce operations Experience leading command center maturity or workforce transformation initiatives SQL, Python, Looker, or other workforce analytics / visualisation tools Experience improving automation and reducing spreadsheet dependency in WFM processes Experience building governance frameworks or workforce operating models at scale Exposure to workforce optimisation projects focused on cost, service, and scalability balance Additional information Monthly gross salary: 3 450 to 4 500 EUR + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Wise logo

Cards Billing and Settlement Operations Technical Lead

Wise

Tallinn, eeПолная3 дн. назад

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Technical Team Lead to take ownership of two critical Global Cards Operations domains: Cards Billing Operations and Cards Settlement Operations . You will sit at the intersection of operations, product, and engineering, leading technical initiatives that drive down costs, eliminate junk fees, and ensure our scheme payouts are executed flawlessly and on time. As the Technical Team Lead for Cards Billing & Settlements, you will be the operational owner and technical anchor for your domains. You won’t just be keeping the lights on—you will be re-engineering how we work. Your focus will be divided between two core missions: Cards Billing Operations : Maintaining and optimizing scheme and partner costs. You will spearhead technical initiatives to increase fee transparency, reconcile complex billing data, and aggressively root out and reduce junk fees. Cards Settlement Operations : Ensuring that settlement payouts to card schemes (e.g., Visa, Mastercard) are executed strictly on time, while continuously looking for structural ways to reduce settlement costs. What You’ll Do (Key Responsibilities & KPIs) Drive domain strategy and cost ownership Define the strategy for Spend Billing and Settlement Operations, with a focus on reducing operational costs with schemes, including Visa and Mastercard while maintaining on-time payout SLAs and strong internal controls. Own the yearly roadmap and team OKRs Translate business priorities into a clear roadmap, actionable OKRs, and team plans that support Product initiatives such as country launches, new products (add-ons, credit), contribution margin improvements, and operational scalability. Own Billing and Settlement performance Be accountable for key domain KPIs, including settlement payout SLA, billing reconciliation rate, cost per transaction and avoidable cost reduction. Drive technical problem solving and automation Lead root-cause analysis for settlement delays, payout discrepancies, billing issues, and control gaps. Ensure that incidents are driven to resolution. Design scalable solutions that reduce manual reconciliation and payout. Own audit, compliance, and control readiness Ensure scheme mandates are effectively rolled out. Act as the main POC for external auditors to provide control evidence and ensure remediation actions are implemented timely. Continuously improve Billing and Settlement processes with appropriate checks, approvals, and accountability. Act as the main cross-functional point of contact Partner with Finance, Treasury, Analysts, Payment Operations, Internal Controls across Tallinn and London to raise or resolve billing and settlement matters including, month-end reporting, internal controls reports, banking integrations (especially with US BIN sponsors). Manage, coach, and upskill the team Directly manage the team, clarify ownership, support performance and growth, and upskill team members in project management, SQL, dashboards, automation thinking, and practical AI usage to improve efficiency. Qualifications Strong Visa/Mastercard billing and settlement domain expertise, including scheme billing, settlement cycles, mandates and partner cost structures. Strong understanding of relevant payment methods and banking integrations, including how settlement payouts are executed through existing payment rails such as direct debits, bank transfers, or other payout mechanisms. People management skills to directly manage, coach, develop, and upskill the team. Strategic planning skills to own yearly roadmaps, OKRs, priorities, and delivery plans across Billing and Settlement Operations. Stakeholder management skills with the ability to context-switch easily. Clear decision-making and communication skills to explain complex billing, settlement, cost, and control issues to senior stakeholders. Prioritisation and trade-off judgment across SLA delivery, cost reduction, audit readiness, Product launches, and team capacity. Additional information If you're interested in the position please apply the latest on the 7th of August 2026 by submitting your CV in English. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Wise logo

Intra-Company Risk Lead

Wise

Tallinn, eeПолная4 дн. назад

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join as a Intra-Company Risk lead who is going to help Wise manage risk not only with external suppliers, but also with Intra‑Company arrangements (services provided by one Wise entity to another). You'll build on an already established foundation of the Third Party Risk framework and controls, and continue developing and embedding the Intra-Company Risk Framework by improving the internal entity lifecycle (onboarding, ongoing oversight, and offboarding between Wise entities) and ensuring consistent, high‑quality execution across regions. You'll partner closely with Third Party Risk Regional Leads, Country Managers, and the broader Third Party Management team, while contributing to global framework discussions to keep local delivery aligned with global policy and best practice. In this role, you'll provide expert guidance to senior stakeholders, coordinate cross‑team initiatives, drive third party and intra‑company risk awareness, and own key components of the TPRM programme to support strong governance, regulatory compliance, and Wise's broader risk and business objectives Qualifications What we are looking for: A Risk or Compliance Mindset: You don't necessarily need to be a TPRM expert, but you should have a background in Internal Audit, Compliance, or Risk within financial services. If you understand how to interpret regulations and translate them into clear, operational steps and controls, you'll thrive here - especially in the context of intra‑company service arrangements. Operational Problem-Solver: You love untangling complex processes. You can look at how different entities or teams interact and find ways to make those workflows more structured, efficient, well‑documented, and compliant—while applying existing TPRM controls appropriately to Intra‑Company relationships. Project Leadership & "Connecting the Dots": Much of this role is about coordination and delivery. We need someone who can manage cross‑functional projects, influence stakeholders across different regions and Wise entities, and keep everyone aligned, while moving the framework forward from its current baseline and continuing its development. Adaptability: Wise moves fast. You should be comfortable with ambiguity and excited by the challenge of evolving and scaling an established programme as the business grows into new territories, entities, and operating models. Why it's exciting: Build on a strong foundation: You won't be starting from scratch - the core framework setup exists. You'll take what's already in place and develop, improve, and embed it, shaping how Intra‑company risk management works in practice as the domain and Wise scale. High-Stakes Impact: As Wise expands into new products and licences, your work ensures our internal foundations are governed and compliant, with strong oversight and evidence to meet regulatory expectations. A Global Vantage Point: You'll get a front‑row seat to Wise's international growth, working across regions and entities to solve complex, cross‑border puzzles and drive consistent execution at scale. Additional information Salary: starting from 3700 EUR monthly gross and RSU (Restricted stock units). For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .