Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As a FinCrime Operations Senior Lead your mission is to ensure the effective assessment and mitigation of financial crime risks across operations. You will act as a vital connector between operational teams and senior leadership, transforming strategic objectives into actionable directives. Your leadership will prioritize customer focus, regulatory compliance, and sustained operational excellence across multiple specialized teams. Key Responsibilities Executive Leadership & People Development: Lead by example, cultivating a high-performance, results-driven culture across multiple Team Leads and Specialists. Own the talent pipeline: hire, coach, mentor, and develop direct reports, driving career check-ins, skill enhancement, and making recommendations for promotions/salary progression. Implement strong performance frameworks to consistently meet and enhance individual and team KPIs/SLAs, promptly addressing and documenting underperformance. Strategic Planning & Operational Governance: Own the strategic roadmap (spanning several quarters) for your operational area, transforming high-level plans into actionable change. Lead and manage projects from start to finish, driving momentum, delegating tasks, and articulating project impact and value to cross-functional stakeholders. Ensure highest quality standards and compliance are maintained across all tasks, leading root cause analysis and turning insights into improvements. Risk Mitigation & Domain Expertise: Serve as the Subject Matter Expert (SME) in Financial Crime areas, training and coaching your leadership team. Be responsible for developing and driving action plans for operational incident management, detection, response, and remediation. Maintain accountability for escalating critical incidents, high-risk customers, and systemic control weaknesses to senior leadership in a timely and precise manner. Stakeholder Management & Influence: Lead complex projects with multiple, diverse stakeholders (Product, Engineering, Compliance, Senior Management). Negotiate and influence cross-functional teams to drive momentum toward strategic goals. Communicate clearly and confidently, tailoring messages to the audience and using data to deliver impactful and concise updates. Qualifications Qualifications: We are seeking a seasoned leader who combines strategic people management with deep FinCrime expertise to ensure operational governance across our specialized teams. Experience: At least 3-4 years of experience in FinCrime, KYC/AML, or compliance, with at least 3 years leading small to medium-sized teams. Performance Development: Proven track record of delivering constructive, well-evidenced feedback that drives tangible behavioral change and performance improvement. Advanced Domain Knowledge: Strong understanding of the FinCrime regulatory framework (PEP, Adverse Media, Sanctions, KYC, AML, FinCrime). Must be able to translate external industry insights and regulatory changes into robust strategies for Wise. Metric Ownership: Experience with forecasting and strategically moving team metrics, coupled with the ability to independently analyze and drive metric improvement. Process Efficiency: Highly process-oriented and efficiency-driven mindset; able to recognize and proactively resolve recurring issues and streamline processes. Resilience & Quality: Must be able to work with tight deadlines under pressure while maintaining a high level of quality and competence. Communication & Self-Leadership: Excellent verbal and written English skills. Highly punctual, independent, proactive, and thrives in a fast-paced environment, comfortable rapidly switching between topics. Nice to Have Education: Bachelor’s degree in STEM, Finance, Business Administration, Law, or a related field. Certifications: ICA, CAMS, or equivalent FinCrime/Risk certification. Tools: Experience using Business Intelligence tools such as Looker, Superset, or Microtab. Additional information If you are interested in the position, please apply by submitting your CV and Cover Letter in English. (You can include your cover letter into the "Message to the Hiring Team" section). In your Cover Letter, please answer the following questions: 1. Describe how you built and led a high-performing Financial Crime operations team (including team leads and specialists). How did you hire, coach, and address underperformance, and what KPIs/SLAs did you improve? Please quantify the outcomes. 2. Share an example where you designed and scaled a risk-based process for high-risk or complex customers. How did you balance regulatory requirements with customer experience, leverage data/automation, and measure quality and efficiency gains? Internal Hiring Guidelines can be found here . Internal candidates are encouraged to talk to their Team Lead before submitting their application. Benefits: Brutto Starting Salary: 4350 EUR Restricted Stock Units (RSU) Paid Sabbatical Other Benefits Role Timeline: This position remains open until we have identified sufficient strong candidates. When to expect a response: We aim to respond to all applicants as quickly as possible. However, due to high application volumes, there may be some delays. Here are our expected review timeframes: • CV & Cover Letter Review - 2 working days • Recruiment ScreeeningFirst/Second/Final Interview - 5 working days For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for an experienced lead to join our growing AML Investigations team in Tallinn, Estonia . As a FinCrime Operations Senior Lead your mission is to ensure the effective assessment and mitigation of financial crime risks across operations. You will act as a vital connector between operational teams and senior leadership, transforming strategic objectives into actionable directives. Your leadership will prioritize customer focus, regulatory compliance, and sustained operational excellence across multiple specialized teams. Key Responsibilities Executive Leadership & People Development: Lead by example, cultivating a high-performance, results-driven culture across multiple Team Leads and Specialists. Own the talent pipeline: hire, coach, mentor, and develop direct reports, driving career check-ins, skill enhancement, and making recommendations for promotions/salary progression. Implement strong performance frameworks to consistently meet and enhance individual and team KPIs/SLAs, promptly addressing and documenting underperformance. Strategic Planning & Operational Governance: Own the strategic roadmap (spanning several quarters) for your operational area, transforming high-level plans into actionable change. Lead and manage projects from start to finish, driving momentum, delegating tasks , and articulating project impact and value to cross-functional stakeholders. Ensure highest quality standards and compliance are maintained across all tasks, leading root cause analysis and turning insights into improvements. Risk Mitigation & Domain Expertise: Serve as the Subject Matter Expert (SME) in Financial Crime areas (AML/KYC/Fraud), training and coaching your leadership team. Be responsible for developing and driving action plans for operational incident management, detection, response, and remediation. Maintain accountability for escalating critical incidents, high-risk customers, and systemic control weaknesses to senior leadership in a timely and precise manner. Stakeholder Management & Influence: Lead complex projects with multiple, diverse stakeholders (Product, Engineering, Compliance, Senior Management). Negotiate and influence cross-functional teams to drive momentum toward strategic goals. Communicate clearly and confidently, tailoring messages to the audience and using data to deliver impactful and concise updates . Qualifications We are seeking a seasoned leader who combines strategic people management with deep FinCrime expertise to ensure operational governance across our specialized teams. Experience: 3-4 years of experience in FinCrime, KYC/AML, or compliance, with at least 3 years leading medium to large-sized teams. Performance Development: Proven track record of delivering constructive, well-evidenced feedback that drives tangible behavioral change and performance improvement. Advanced Domain Knowledge: Strong understanding of the FinCrime regulatory framework (KYC, AML, FinCrime). Must be able to translate external industry insights and regulatory changes into robust strategies for Wise. Metric Ownership: Experience with forecasting and strategically moving team metrics, coupled with the ability to independently analyze and drive metric improvement. Process Efficiency: Highly process-oriented and efficiency-driven mindset ; able to recognize and proactively resolve recurring issues and streamline processes. Resilience & Quality: Must be able to work with tight deadlines under pressure while maintaining a high level of quality and competence. Communication & Self-Leadership: Excellent verbal and written English skills. Highly punctual, independent, proactive, and thrives in a fast-paced environment, comfortable rapidly switching between topics. Nice to Have Education: Bachelor’s degree in Finance, Business Administration, Law, or a related field. Certifications: ICA, CAMS, or equivalent FinCrime/Risk certification. Tools: Experience using Business Intelligence tools such as Looker, Superset, or Microtab. Additional information If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English as soon as possible. We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job 💚 Our Hiring Process Application Review: We evaluate your experience and skills. Quick Chat with a Recruiter: A brief call to discuss the role and see if Wise aligns with your career goals. First Interview: Meet our FinCrime Senior Leads for a discussion around your leadership and operational delivery experience. Second Interview: Meet with our People Partner and another Senior Lead to discuss your project management skills in driving cross-team change and your practical experience in scaling and managing large, operational teams. Final Interview: An in-depth discussion with our Head of AML Investigations Service Delivery and Global Head of AML Operations to assess your technical and cultural fit. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Data Science Lead to join our AML Risk team in Tallinn. This role is a unique opportunity to work on building out the lead Data Science team and machine learning based technical solutions in the AML Risk team, which owns AML detection across all of the Wise licenses. This is an exciting opportunity to develop the program in a global company. Your work will allow Wise to keep our customers safe and making sure we can keep our ecosystem free of bad actors in a scalable way. What you build will have a direct impact on Wise’s mission and millions of our customers . About the Role: In the Anti-Money Laundering (AML) Risk team we are developing systems which are a mixture of unsupervised and supervised learning, with GenAI to detect and mitigate Financial Crime on a global scale. You will be making sure the AML Risk Data Science team is well equipped and working on cutting-edge technology to sustainably support Wise’s growing customer, transaction and product space. You will be stepping into an already functioning, but growing product team. Here’s how you’ll be contributing: AML Risk Detection System Development Developing efficient and effective AML detection controls using a mixture of unsupervised, semi-supervised and supervised learning with GenAI Creating frameworks to prove controls coverage at a regional level Developing technologies to serve Wise’s diverse international user base Building a team of high performing specialists Working with product managers and engineering leads to understand staffing requirements Hiring specialists Mentoring more junior members of the team on technical and non-technical skillsets Performance Testing and Optimisation Evaluating our AML systems against internal and external benchmarks Developing decisioning layers to find optimal trade-offs between precision and recall Providing data-driven insights on potential outcomes under various scenarios Operational Process Development Collaborating with operational teams to refine processes, ensuring effective feedback integration into our automation systems Designing and managing projects that utilise excess operational capacity, such as manual data labelling for model improvement Creating systems which provide in-depth insight to investigators on red flags and typologies present on profiles/transactions Deployment and Implementation Packaging algorithms into deployable libraries/objects and transitioning them from staging to production environments Implementing and maintaining scheduled processes for data gathering and model retraining using automated pipelines Maintaining production-grade Python services Qualifications A bit about you: Experience implementing, training, testing and evaluating performance of Machine Learning systems; Strong Python knowledge. A big plus for proven familiarity and experience with OOP principles; Experience with statistical analysis, and ability to produce well-designed experiments; A strong product mindset with the ability to work independently in a cross-functional and cross-team environment; Good communication skills and ability to get the point across to non-technical individuals; Strong problem solving skills with the ability to help refine problem statements and figure out how to solve them. Some extra skills that are great (but not essential): Familiarity with automating operational processes via technical solutions, for example Large Language Models Willingness to get hands dirty with operational side by sides to understand their pain points Knowledge and experience within the Financial Crime domain Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Staff Data Scientist to join our growing AML Team in Tallinn, Estonia. This role is a unique opportunity to work behind the scenes of company transactions, develop our risk detection and assessment to the next level regarding regional typology understanding and at the same time, provide our customers with the seamless service they deserve. What you build will have a direct impact on Wise’s mission and millions of our customers. About the Role: The AML team at Wise is dedicated to safeguarding our platform against financial crime, while ensuring seamless service for our legitimate customers. Leveraging cutting-edge machine learning, real-time transaction monitoring, and data analysis, our team is responsible for developing and enhancing AML detection systems which have evidenceable regional coverage of different financial crime typologies and red flags. Software engineers, data analysts, data scientists and compliance specialists collaborate on a daily basis to continuously improve our systems and provide support to our AML investigation team. Our vision is: Build a globally scalable AML prevention and detection engine to maintain Wise as a secure environment for our legitimate customers. Utilise machine learning techniques to identify potential risks associated with customer activity. Foster a strong partnership between our AML investigators and the product team to develop solutions that leverage the expertise of AML investigation specialists. Not only meet the requirements set by regulators and auditors but also surpass their expectations. We are looking for a highly skilled Staff Data Scientist to lead technical innovation and drive the development of advanced data science solutions. This role is pivotal in enhancing our AML detection capabilities. Here’s how you’ll be contributing: Innovate and Develop: Lead the development and deployment of machine learning models, including neural networks, anomaly detection, graph-based models, Transformers. Design and build modular detection systems able to detect in an evidenceable way red flags and typologies across different regions where Wise operates. Lead and Collaborate: Mentor team members and promote adoption of AI workflows for automation across the business. Collaborate with cross-functional teams to integrate data science solutions into AML detection product offerings. Deploy and Integrate: Develop scalable deployment strategies together with Platform teams and integrate LLMs with AI agents for seamless production use. Optimize and Evaluate: Conduct large-scale training and hyperparameter tuning, and define performance metrics to ensure high-quality model outputs. Data Strategy and Management: Design and implement strategies for data collection, curation, and augmentation to support robust model training. Documentation and Reporting: Communicate complex data findings to non-technical stakeholders effectively. Document the development and maintenance processes for models and features. Qualifications A bit about you: Demonstrated expertise (5+ years) in developing and deploying production-grade AI systems and Machine Learning (ML) in financial risk or fraud domains. Technical Proficiency: Skilled in Python, capable of delivering production-ready Python services as required; possesses hands-on experience with neural networks and deep learning models; has comprehensive knowledge of machine learning frameworks such as TensorFlow or PyTorch, as well as AI agent frameworks like LLamaIndex and LangGraph; well-versed in LLM orchestration and MCP usage. Data-driven mindset: skilled in designing data strategies, including data collection, curation, and augmentation, to support model development. Experience with big-data frameworks and working with large scale databases. Technical leadership and mentorship: demonstrated ability to guide, mentor and level-up teams on technical aspects, fostering a collaborative and innovative work environment. Excellent communication skills, capable of simplifying complex technical concepts for easy understanding; able to adapt communication style to suit different audiences; can effectively engage and advise both technical and non-technical stakeholders with clarity and logic. A strong product mindset with the ability to work independently in a cross-functional and cross-team environment. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is looking for a KYC Operations Senior Analyst to join the Tallinn Senior Management Approval team to cover our night shifts. You will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding customers in AML High Risk state and customers with touch points with High Risk 3rd Countries and Low Tax Jurisdictions according to regulatory standards. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Job Responsibilities Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining High Risk customers. Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. Communicate with other internal teams when required to handle escalated or complicated cases. Provide guidance and responses to daily inquiries from peers, front-line and management regarding high risk approval matters and case analysis, when appropriate. Maintain high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services; When warranted, be capable of drafting SAR narratives to report activity deemed unusual. Taking part in and leading projects related to SMA Team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. Draft reports to internal and external stakeholders, periodically and when requested. Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies; Support Wise in internal and external audits and regulatory process related queries reviews. Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities. Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. You have a minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, or a comparable role at another company. You have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in. Flexible to work different night shifts. We work when our customers need us most, including early-night, mid-night, and late-night shifts, as well as weekends and public holidays, per business needs. You have a good understanding of AML/CFT Regulations and are able to effectively document your reasoning. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine and stressful situations well. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. You have familiarity with reading legal and regulatory documents. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) Additional information About this Role: Job level: 3 Salary: 2400 - 2850 EUR gross/month Stock: To be reviewed at offer Sponsorship: Wise does not sponsor visas, temporary residence permits, or work permits for this role. Candidates must already have full, unrestricted right to work in Estonia. Current night shift requirements: Night shift premium: 1.25x base salary for all hours between 22:00–06:00. Core shifts (assigned based on team capacity; we’ll ask your preference, but you must be comfortable with any): 18:00–02:00 20:00–04:00 22:00–06:00 Weekend rotation: one month each quarter you’ll work a weekend schedule, either Sun–Thu or Tue–Sat (aligned with capacity and team rotation). Shift patterns are mandatory and may change based on business needs. We're processing applications continuously until roles are filled. Please mention in the "Message to the hiring team" field if you are interested in the Night shift role. Hiring process: Resume review Take-home test (reviewed by the team) Screening call with the Recruitment team Final interview with the SMA team For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Workforce Management Operations Partner Senior Lead to join our Operational team in our Tallinn office! The WFM Operations Partner Senior Lead is accountable for the WFM–Operations partnering model, ensuring Workforce Management disciplines are consistently embedded into operational decision-making across the business. This role owns the quality, consistency, and effectiveness of WFM partnership with Operations, ensuring that intraday, scheduling, and capacity principles are applied correctly, escalations are handled with discipline, and short-term decisions do not undermine medium- and long-term workforce plans. The role does not execute tactical WFM activities or own forecasting, scheduling, or intraday delivery. Instead, it leads the Ops Partner function, sets standards, manages people, and acts as the senior WFM representative in complex operational trade-offs. Your mission is to institutionalise WFM decision-making inside Operations, moving the organisation from reactive firefighting to predictable, data-driven execution at scale. Your Mission The WFM Operations Partner Lead is accountable for the people, standards, and decision quality of the WFM Operations Partner function. This includes direct line management of Ops Partner Leads and dotted-line functional leadership over Intraday and Scheduling Specialists. Act as the direct people manager for WFM Operations Partner Leads, with accountability for: hiring, onboarding, and role clarity performance management, GrowWise cycles, and calibration ongoing coaching, feedback, and development. Set and reinforce clear expectations for: decision quality stakeholder behaviour adherence to WFM principles and frameworks. Develop Ops Partner Leads from: metric interpretation structured decision support confident, evidence-based challenge of Operations leadership. Ensure consistent capability, judgement, and behavioural standards across the Ops Partner team through calibration and peer review. Act as the senior WFM representative to Operations Heads and senior Ops leaders. Own the quality and consistency of workforce decisions taken by Operations. Serve as the final escalation point for workforce-related decisions that materially impact service, cost, or workforce sustainability. Qualifications Must have: 4+ Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services). Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments. The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice. Strategic Assertiveness: The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics. Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting. Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings. Additional information This role is part of the global WFM organization, reporting to the Functional Head of WFM. Team Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows. Salary: 4950 EUR - 6600 EUR Relocation and Visa support available For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is looking for a KYC Operations Senior Analyst to join the Tallinn Senior Management Approval team to cover our night shifts. You will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding customers in AML High Risk state and customers with touch points with High Risk 3rd Countries and Low Tax Jurisdictions according to regulatory standards. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Job Responsibilities Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining High Risk customers. Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. Communicate with other internal teams when required to handle escalated or complicated cases. Provide guidance and responses to daily inquiries from peers, front-line and management regarding high risk approval matters and case analysis, when appropriate. Maintain high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services; When warranted, be capable of drafting SAR narratives to report activity deemed unusual. Taking part in and leading projects related to SMA Team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. Draft reports to internal and external stakeholders, periodically and when requested. Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies; Support Wise in internal and external audits and regulatory process related queries reviews. Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities. Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. You have a minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, or a comparable role at another company. You have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in. Flexible to work different night shifts. We work when our customers need us most, including early-night, mid-night, and late-night shifts, as well as weekends and public holidays, per business needs. You have a good understanding of AML/CFT Regulations and are able to effectively document your reasoning. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine and stressful situations well. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. You have familiarity with reading legal and regulatory documents. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) Additional information About this Role: Job level: 3 Salary: 2400 - 2850 EUR gross/month Stock: To be reviewed at offer Sponsorship: Wise does not sponsor visas, temporary residence permits, or work permits for this role. Candidates must already have full, unrestricted right to work in Estonia. Current night shift requirements: All night shifts pay 1.25x rate of base salary. Core shifts (assigned based on team capacity; we’ll ask your preference, but you must be comfortable with any): 18:00–02:00 20:00–04:00 22:00–06:00 Weekend rotation: one month each quarter you’ll work a weekend schedule, either Sun–Thu or Tue–Sat (aligned with capacity and team rotation). Shift patterns are mandatory and may change based on business needs. We're processing applications continuously until roles are filled. Please mention in the "Message to the hiring team" field if you are interested in the Night shift role. Hiring process: Resume review Take-home test (reviewed by the team) Screening call with the Recruitment team Final interview with the SMA team For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is looking for a KYC Operations Senior Analyst to join the Tallinn Senior Management Approval team. You will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding customers in AML High Risk state and customers with touch points with High Risk 3rd Countries and Low Tax Jurisdictions according to regulatory standards. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Job Responsibilities Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining High Risk customers. Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. Communicate with other internal teams when required to handle escalated or complicated cases. Provide guidance and responses to daily inquiries from peers, front-line and management regarding high risk approval matters and case analysis, when appropriate. Maintain high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services; When warranted, be capable of drafting SAR narratives to report activity deemed unusual. Taking part in and leading projects related to SMA Team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. Draft reports to internal and external stakeholders, periodically and when requested. Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies; Support Wise in internal and external audits and regulatory process related queries reviews. Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities. Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. You have a minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, or a comparable role at another company. You have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in. Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs. You have a good understanding of AML/CFT Regulations and are able to effectively document your reasoning. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine and stressful situations well. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. You have familiarity with reading legal and regulatory documents. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) Additional information About this Role: Job level: 3 Salary: 2400 - 2850 EUR gross/month Stock: To be reviewed at offer Sponsorship: Wise does not sponsor visas, temporary residence permits, or work permits for this role. Candidates must already have full, unrestricted right to work in Estonia. Current shift requirements: Two weekend shifts per month Three 12:00–20:00 evening shifts per month Three 14:00–22:00 evening shifts per month The remaining shifts are typically 09:00–17:00 These shift requirements are mandatory and may change based on team and business needs. Hiring process: Resume review Take-home test (reviewed by the team) Screening call with the Recruitment team Final interview with the SMA team For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the team Wise Business has historically grown through self-serve and product-led channels. We’re now building a dedicated velocity sales team to help larger businesses discover, adopt, and fully activate on Wise for their international payment and banking needs. This team works inbound leads across multiple channels - sales forms, onboarding activation, sign-up recovery, events, and partnerships - and is responsible for the full cycle from qualification through to first live transaction. What you’ll do As the Sales Team Lead , you’ll manage and develop a team of Account Executives. You have a target, but won’t carry a personal quota. Your job is to make your reps better through inspiring high standards, inspecting pipeline and performance, and coaching each individual to close their skill gaps. You’ll be accountable for your team’s revenue delivery, activation rates, and development. Some of your responsibilities: Lead, coach, and develop a team of Account Executives, with a strong focus on activation-led revenue delivery, measuring success by transacting customers, not sign-ups Set the standard for your team - create an environment where reps are motivated, accountable, and continuously improving Own the 30/60/90-day onboarding for new hires, ensuring reps are ramped and selling independently by month three. You’ll work closely with our Sales Enablement lead. Build and maintain individual development plans for each rep, tracking progression across qualification, discovery, objection handling, and activation Run weekly pipeline reviews, holding reps accountable on deal quality, stage accuracy, next steps, and forecast reliability Run targeted role-plays and live call coaching to address skill gaps as they emerge Monitor lead-to-close conversion, activation rates, and revenue per deal across all channels Ensure CRM hygiene. Every opportunity in Salesforce should reflect reality with clear qualification and accurate forecasting Identify underperformance early and address it directly with structured improvement plans Contribute to playbook iteration based on patterns from calls, data, and frontline feedback Partner with the Sales Director on hiring, target setting, and team structure as the organisation scales Qualifications Minimum qualifications 5+ years in a B2B sales role, with at least 2 years managing or coaching a sales team A genuine track record of developing people. You can point to reps you’ve hired, coached, and helped grow Experience running structured pipeline reviews and holding a team accountable to targets Comfortable with CRM tools (Salesforce preferred) and using data to inform coaching decisions Strong communication. You can deliver tough feedback with care, and rally a team when it matters You see management as a craft, not a promotion. Your job is developing others, not managing from a spreadsheet Preferred qualifications Experience in fintech, payments, FX, SaaS, or financial services Familiarity with consultative or solution-based selling frameworks Experience building sales processes or teams from an early stage Exposure to multi-channel inbound sales motions Demonstrated ability to improve ramp time, conversion rates, and rep retention Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. We’re looking for a Workforce Management Operations Partner Lead to join our Operational team in our Tallinn office! The WFM Operations Partner Senior Lead is accountable for the WFM–Operations partnering model, ensuring Workforce Management disciplines are consistently embedded into operational decision-making across the business. This role owns the quality, consistency, and effectiveness of WFM partnership with Operations, ensuring that intraday, scheduling, and capacity principles are applied correctly, escalations are handled with discipline, and short-term decisions do not undermine medium- and long-term workforce plans. The role does not execute tactical WFM activities or own forecasting, scheduling, or intraday delivery. Instead, it leads the Ops Partner function, sets standards, manages people, and acts as the senior WFM representative in complex operational trade-offs. Your mission is to institutionalise WFM decision-making inside Operations, moving the organisation from reactive firefighting to predictable, data-driven execution at scale. Your Mission The WFM Operations Partner Lead is accountable for the people, standards, and decision quality of the WFM Operations Partner function. This includes direct line management of Ops Partner Leads and dotted-line functional leadership over Intraday and Scheduling Specialists. Act as the direct people manager for WFM Operations Partner Leads, with accountability for: hiring, onboarding, and role clarity performance management, GrowWise cycles, and calibration ongoing coaching, feedback, and development. Set and reinforce clear expectations for: decision quality stakeholder behaviour adherence to WFM principles and frameworks. Develop Ops Partner Leads from: metric interpretation  structured decision support  confident, evidence-based challenge of Operations leadership. Ensure consistent capability, judgement, and behavioural standards across the Ops Partner team through calibration and peer review. Act as the senior WFM representative to Operations Heads and senior Ops leaders. Own the quality and consistency of workforce decisions taken by Operations. Serve as the final escalation point for workforce-related decisions that materially impact service, cost, or workforce sustainability. Must have: 4+ Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services). Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments. The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice. Strategic Assertiveness: The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics. Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting. Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings. This role is part of the global WFM organization, reporting to the Functional Head of WFM.  Team Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows. Salary:  4950 EUR - 6600 EUR For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for a Merchant Chargeback Specialist with a focus on credit risk monitoring to join our team in the Tallinn office! The Merchant Chargeback & Investigations team is a small, autonomous yet impactful team in the exciting Wise world. Our aim is to create a secure platform for PayFac merchants by conducting regular account risk reviews, specifically focusing on potential fraudulent or suspicious activity, while also defending PayFac chargebacks raised against Wise and ensuring we recover as much as possible. We stay compliant with card scheme rules and relevant regulations while supporting product teams with new initiatives and pushing our partners to excel with us. Our aim is to constantly improve our operations and support the Wise mission. We work closely with other teams such as Receive Risk, Fraud and more. We currently have two ownership areas, PayFac Risk Monitoring and PayFac Chargebacks, and our vision is to be the PayFac Risk and Chargeback SMEs in Wise. We are looking for someone enthusiastic and ambitious to bring their impact to our mission. What you'll get to do: Conduct Credit Risk Monitoring reviews on PayFac merchant accounts, utilising your investigative skills to identify and act on potential risks, keeping our platform safe from bad actors. Deep dive into merchant activity to detect fraudulent, suspicious, or non-compliant behaviour and take appropriate action. Deep dive into PayFac Chargebacks raised against Wise and compile appropriate defences. Provide world class support to our customers via email, if needed, in order to aid the defence of chargebacks. Learn and understand the relevant regulations and guidelines of card schemes. Collaborate with external stakeholders such as Payment Service Providers, Outsourcers, Card schemes and issuers. Drive continuous improvement through brainstorming, case deep dives and collaboration with stakeholders. Qualifications You're placed in Tallinn, Estonia, and have a right to work here (we won't be able to support with relocation nor with visas for this role). You've previous experience in fraud, risk monitoring, chargebacks/disputes or any other FinCrime function where you've developed and used investigation skills. You've previously worked in a driven, high performing team in an ever-changing environment. You're a team player who thrives in a healthy team environment where ideas are openly shared and feedback is welcomed. You're punctual, independent and proactive in your tasks. You've strong attention to detail. You're able to work in a routine set-up but also can keep up with the fast changes in the card payments industry. You're ready to work in shifts . This role entails readiness to work Monday to Sunday in various shifts in the future. It would be nice if you have: Experience working within a cross-office team. Experience within card acquiring, issuing institutions or merchants (including at Wise). Some experience working with regulatory or product compliance. Experience with or keen interest in using data to make decisions. Sounds like the next step for you? Apply latest by 20th of May EOD by submitting your CV in English, and answering the application questions. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As a Senior Engineer, you'll contribute significantly to large-sized impactful projects, taking ownership of complex features that improve how we handle external financial crime investigations queries. You'll work on automation systems and intelligent tools that process requests from partner banks and law enforcement agencies while reducing manual handling time and improving customer experience. Team: FinCrime Requests Our mission is to be the first point of contact for any external investigations involving Wise's customers, efficiently processing requests from partner banks, law enforcement, and other authorities while catching suspicious activities that our internal systems might miss. In our strategic vision, we've identified key pillars: Intelligent Request Processing: Improve manual, email-based request handling with automated systems using LLMs and enhanced data processing - targeting 90% automation for Law Enforcement cases and significant improvements for Partner Bank RFIs Customer Experience Enhancement: Reduce transaction suspensions and customer friction by building better escalation logic, faster processing times, and improved risk assessment Intelligence Feedback Integration: Use external investigation data to provide insights that can strengthen Wise's internal AML, fraud, and sanctions controls Our next strategic goals revolve around building a unified request handling platform, exploring self-service capabilities for partners, and achieving sub-1-hour end-to-end processing for 80% of cases. Scope of Responsibilities Working, part of the team you will contribute significantly to large-sized impactful projects in external financial crime investigations, from email processing improvements to unified case management platforms. Own the technical roadmap for automating investigative workflows while ensuring optimal customer experience and regulatory compliance. Product Development Improve automation systems using LLMs to better process incoming emails from law enforcement and partner banks Build unified request handling platform that brings together RFI and LE case management workflows Develop partner access capabilities enabling law enforcement and partner banks to access customer information more efficiently Enhance escalation systems that better identify genuine criminal activity while reducing false positives and customer friction Implement automated response generation using LLMs and templating systems for consistent, professional responses Optimize suspended transaction handling to minimize customer impact while maintaining compliance Leadership & Collaboration Mentor junior engineers in financial crime investigation processes and external stakeholder management Collaborate across FinCrime teams to ensure effective intelligence sharing between investigations, fraud, and sanctions teams Lead technical architecture discussions on systems handling sensitive law enforcement and partner communications Drive automation improvements by identifying and implementing high-impact optimization opportunities Work with external stakeholders including law enforcement agencies and partner banks to improve technical processes Qualifications Technical Expertise Extensive experience working with Java, Spring framework, asynchronous message queues and have worked with microservices architecture – this is essential Build scalable case management platforms that can handle growing request volumes globally Implement data enrichment systems that automatically gather relevant customer information Create flexible templating systems for generating responses across different jurisdictions and languages Additional information Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Wise Engineering – https://medium.com/wise-engineering What do we offer: Starting salary: €69,000 - €86,000 + Wise's Restricted Stock Units (RSU's). Wise Benefits #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Senior Data Scientist to join our growing Financial Crime Risk Team in Tallinn. This role is a unique opportunity to work behind the scenes of company transactions, understand how we mitigate risk and at the same time provide our customers with the seamless service they deserve. What you build will have a direct impact on Wise’s mission and millions of our customers. risk and at the same time provide our customers with the At Wise, we strive to create a world where money moves freely. Our dedicated Financial Crime Risk (Fincrime Risk) team plays a crucial role in safeguarding our customers and Wise from criminal activity. We are seeking a talented Senior Data Scientist to lead data-driven initiatives within the Fincrime domain and develop cutting-edge intelligence solutions.Risk (Fincrime Risk) team plays a crucial role in safeguarding our customers and Wise from criminal activity. We are Role Overview: As a Senior Data Scientist on the Fincrime Risk team, you will leverage your expertise in data science to innovate and deploy models that enhance our Fincrime detection capabilities on a global level. Your work will directly influence our ability to safeguard our customers against criminal actors. You will collaborate closely with cross-functional teams, including engineering, product, and compliance. Key Responsibilities: Lead the development and deployment of advanced machine learning models to enhance our detection of different criminal behaviours across different Wise markets. Analyze large volumes of data to identify trends, patterns, and anomalies associated with potential criminal behaviour. Design and implement experiments to evaluate the effectiveness of Fincrime detection systems and continuously improve their performance. Collaborate with analysts, compliance and engineers to translate business and compliance requirements into actionable data insights and solutions. Develop robust data pipelines, algorithms, and tools to support real-time detection and response to Fincrime activity. Stay informed about the latest advancements in data science and machine learning to ensure state-of-the-art capabilities in the Fincrime domain. Mentor and guide junior data scientists, fostering a culture of collaboration and continuous learning within the team. Qualifications A bit about you: Proven experience in a data science role, bonus if experience is related to fraud detection, anti-money laundering, or fintech related domains; Strong proficiency in machine learning frameworks and programming languages such as Python, R, or similar. Experience working with large datasets and data processing technologies (e.g., Hadoop, Spark, SQL). Familiarity with anomaly detection, supervised and unsupervised learning methods, and real-time data analysis. Demonstrated ability to work collaboratively in cross-functional teams and effectively communicate complex technical concepts to non-technical stakeholders. A proactive, problem-solving mindset with a passion for protecting users from criminal activities. You have a solid knowledge of Python, and are able to make and justify design decisions in your code. You know how to use Git to collaborate with others (e.g. opening Pull Requests on GitHub) and are able to review code. Ability to read through code, especially Java. Demonstrable experience collaborating with engineering on services; You have experience working with compliance in assuring effectiveness of controls; You are familiar with a range of model types, and know when and why to use gradient boosting, neural networks, regression, autoencoders, clustering or a blend of these; Experience with statistical analysis and good presentation skills to drive insight into action; A strong product mindset with the ability to work independently in a cross-functional and cross-team environment; Good communication skills and ability to get the point across to non-technical individuals; Strong problem solving skills with the ability to help refine problem statements and figure out how to solve them. We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Card Disputes Associate Specialist to join our team in the Tallinn office! This role is a unique opportunity to have an impact on Wise’s mission, help save millions more people money and work in a disruptive, fast-growing and fun environment. Here’s how you’ll be contributing to Card Disputes team: As a Card Disputes Associate Specialist, you are a frontline expert responsible for the heartbeat of our daily operations and are the executor of the workload directly contributing to SLAs. Maintain consistent and high-level execution of daily tasks and recurring responsibilities within Card Disputes. Support own team in reaching main performance metrics targets and SLAs set for the Operations organisation. Meet individual SLAs and KPIs set for the role. Detect and escalate domain-related problems and complex issues, ensuring timely and relevant communication with stakeholder. Follow Operational procedures and keep track of critical updates. Execute the end-to-end investigation and resolution of complex Card Fraud (CF) and Non-Fraud (NF) disputes, ensuring every decision is strictly compliant with card scheme rules and regulatory requirements. Actively identify weaknesses or "friction points" in daily workflows, proposing and helping implement practical solutions that make our operations more scalable and efficient. Maintain a high bar for accuracy and security in every case handled, upholding detailed records and ensuring all reporting responsibilities are met with factual precision. Work closely with Customer Support, Compliance, and Product teams to gather evidence, resolve high-priority escalations, and provide frontline insights into emerging fraud trends. Qualifications You're placed in Tallinn, and have a right to work here (we won't be able to support with visa nor relocation for this role). You've excellent verbal and written communication skills, with the ability to express thoughts concisely and justify independent judgment calls with confidence. You've experience in an operational environment, preferably in payments, financial services, or back-office processing. You demonstrate strong attention to detail and commitment to maintaining high quality and accuracy in processing. You've good problem-solving and analytical skills to investigate and resolve dispute cases. You're a self-starter, capable of managing daily workload and prioritizing effectively to meet deadlines. You thrive under pressure by multitasking efficiently and taking full responsibility for tasks, whether working as a collaborative team player or independently. You've a proactive, growth-oriented attitude, and are keen to learn whilst valuing constructive feedback to continuously improve performance. Sounds like the next step for you? Apply by submitting your CV in English, by 18th of May EOD , and by answering application questions. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your mission You'll lead the global service delivery function that keeps our Financial Crime Operations brilliant and running at scale. This is a senior, strategic role: you're designing and owning the operating model end-to-end to let a high-volume, globally distributed operation deliver consistent and compliant outcomes. You're here to build something that scales: defining how we perform, how we measure success, and how we adapt a global model to local needs without losing speed or consistency. You'll hold the tension between global standardisation and regional effectiveness, ensuring what works at 300 people still holds at 600. This is about designing for complexity and delivering simplicity, in true Wise fashion. What you'll be doing You will direct a geographically distributed team, serving as the strategic bridge between regional execution and enterprise-wide priorities. This is a high-accountability position with substantial scope, where you will function as the operational cornerstone of the function. Your mandate encompasses SLA governance, KPI optimisation, localisation strategy, capacity planning, and the cultivation of high-performing strategic partnerships. Global Service Delivery Own execution across all sites, queues, and markets: throughput, SLA delivery, and capacity planning are yours Coordinate hiring timelines, headcount tracking, and coverage plans across geographies, underpinned by robust forecasting that accounts for variable and unpredictable business condition Provide input into location decisions: site capacity, cost, risk concentration, and inter-site dependencies Balance capacity across regions, share best practice, and maintain consistent ways of working globally Turn QC insights into actionable feedback loops for improvements Change and Transformation Lead significant change programmes inside the ops function: system changes and structural reorganisation Approach change management as a discipline, not just a communication exercise Operating Model and Performance Manage both a global centre of excellence layer and regional delivery teams at the same time, resolving the tension between standardisation and local fit structurally Set meaningful targets at team, regional, and global level, and build the cadence to track and act on them Own escalation protocols, to ensure the function runs with consistency and professionalism everywhere it operates Own operational health reporting: surfacing risks, blockers, and magnitude issues in real time to senior leadership Coordination and Stakeholder Management Act as the coordination layer between various layers of the business to align on shared priorities and resolve cross-team challenges Support regional leads with stakeholder management and own escalation coordination where needed People, Culture and Building Leadership Capability Build a leadership layer that operates with maturity, consistency, and high standards: leads who own their teams, manage performance confidently, and don't need hand-holding to make good calls Establish clear expectations for what great leadership looks like at every level, and hold the line on those standards across all sites Use your leads as your primary lens into operational health: building the trust, cadence, and rigour needed to get accurate signal from the ground up Identify gaps in leadership capability early and act on them: coaching where there's potential, making harder calls where there isn't Own team culture, and site environment across locations Own organisational structure and workforce strategy, including redesign initiatives, capability planning, and role architecture; escalate and resolve people issues while ensuring recruitment and role scoping align with functional growth and strategic direction. Lead internal communications, organisational updates, and engagement initiatives; translate strategic decisions, including difficult or unpopular ones, into clear, credible messaging that maintains trust and alignment across teams. Create the conditions for leads to grow into genuinely strong people managers — not just operators — so the function stops being dependent on heroics and starts running on structure Qualifications Experience: Ideally 10+ years in Operations, preferably within banking or fintech Directly led or built out an operations function of 400+ people across multiple geographies Designed and implemented forward-looking organisational structures from scratch or through significant transformation Built operating models for scale, with architectures that hold integrity at 300 people and remain robust at 600 Proven track record of bringing rigour and discipline to complex, high-volume operations Designed and documented operational workflows applying Lean Six Sigma methodologies Managed both a global centre of excellence layer and regional delivery simultaneously Defined service delivery targets, SLAs, and coverage models that are realistic, measurable, and defensible to senior leadership Designed for operational complexity where no two days or workstreams are the same Led significant change programmes within large operational functions Able to anticipate future operational needs and design structures that evolve ahead of business growth Leadership: 5+ years leading and scaling multi-layered organisations across geographies and time zones Knows how to set meaningful targets at team, regional, and global level, cascade them through the organisation Has run performance management cycles in ambitious environments You've built future leaders, not just managed people Track record of influencing without authority and building trust with stakeholders outside your reporting line How you work: Data-driven decision maker, comfortable with tools like Looker, Superset, or similar Exceptional communicator and stakeholder manager; fluent across all communication platforms and formats, able to bridge insights and BAU impact in both directions with clarity and credibility in written and verbal communication Proactive and autonomous: you spot gaps and fix them without being asked Comfortable with ambiguity and fast-paced ambitious environments Can provide operational input that is clear, realistic, and defensible to senior leadership Why this role matters FinCrime Operations is at the heart of keeping Wise and our customers safe. But even the best people and processes fall flat without a solid operational backbone: clear structures, consistent standards, and the rigour to deliver at scale across multiple geographies. You'll shape how hundreds of people across the globe operate, perform, and deliver every single day. If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English as soon as possible. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Opportunity You'll be a key technical contributor on the Screening Engine team, working on some of the most consequential systems at Wise. That means you're not just executing - you're identifying problems before they're problems, driving technical direction within your team, and actively shaping the product roadmap alongside your peers. You'll work closely with compliance, risk, and operations teams to ensure our screening stays sharp, scalable, and defensible under regulatory scrutiny. What you’ll do Deliver & Own Take end-to-end ownership of projects within the Screening Engine - from design through deployment to post-release monitoring Proactively identify risks and blockers early, and drive them to resolution without waiting to be asked Write clean, testable, well-reviewed code and hold a high bar for the team around you Shape the Product Contribute meaningfully to the technical and product roadmap for Sanctions, PEP, and Adverse Media screening Use data and benchmarking to continuously improve matching algorithm effectiveness and precision Balance risk reduction, operational scalability, and growth when making trade-offs - keeping the customer experience front and centre Build Great Systems Design and evolve fault-tolerant, high-throughput, low-latency distributed systems built for regulatory scrutiny Improve observability, reliability, and maintainability of existing services - not just build new ones Make thoughtful decisions around database design, query optimisation, and schema evolution for both relational and non-relational stores Elevate the Team Actively participate in and lead code reviews, setting a high bar for quality and constructive feedback Grow the people around you - through mentoring, onboarding, and sharing knowledge proactively Collaborate across teams and functions - compliance, risk, operations - to solve cross-cutting problems Qualifications About You We're looking for someone who combines strong technical depth with a growing product instinct and the desire to drive meaningful outcomes - not just ship code. Essential Solid experience with Java and the Spring framework - you can design and build production-grade microservices confidently Experience with asynchronous messaging systems (Kafka, RabbitMQ, SQS or similar) in a high-throughput production environment Strong understanding of RESTful API design, versioning, and operational concerns Hands-on experience with both relational (PostgreSQL, MySQL) and non-relational databases; you think carefully about schema design and query performance Comfortable owning the full lifecycle of a service - design, testing, deployment, monitoring, and iteration Strong to Have Experience in compliance, financial crime, or risk-adjacent engineering domains Familiarity with string matching, fuzzy search, or entity resolution algorithms Experience designing for regulatory requirements - audit logging, explainability, data retention Understanding of distributed systems trade-offs: consistency, availability, latency Who You Are You have a genuine product mindset - you ask "why are we building this?" as often as "how?" You make data-driven decisions and aren't afraid to challenge assumptions with evidence You take ownership seriously - you follow through, manage risks proactively, and don't let things fall through the cracks You're a natural collaborator who brings people together across disciplines to solve hard problems You believe in feedback - you give it, receive it, and use it to grow What We Offer A mission that genuinely matters - you're protecting real people's money and financial access A complex, high-stakes technical domain with real room to grow A team that values craft, ownership, and product thinking equally Wise's standard benefits, flexibility, and a distributed-first culture Additional information Why Join Us? - You’ll work in a friendly, fast-paced fintech startup where ownership and collaboration are valued. - You’ll tackle challenging technical problems and have the autonomy to propose and implement solutions. - You’ll be part of a team that cares about stability, scalability, and innovation, while embracing rapid iteration and continuous learning. - You’ll have the opportunity to make a real impact on our customers’ lives by improving how they interact with our product. If you’re excited about solving complex problems, driving technical excellence, and working in a team that values ownership and collaboration, we’d love to hear from you. Let’s build something amazing together! For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is seeking a dynamic and experienced Senior Operations Lead to join our Financial Crime Compliance team in Tallinn , Estonia . We’re looking for someone who runs towards problems, gets close to the work, and holds a high bar without apology. You will own the day-to-day performance of a compliance operations function responsible for processing information requests from our partner banks: ensuring fast, accurate information exchange that keeps customer funds moving. This is an operational leadership role: your impact is measured in SLA delivery, quality, throughput, and the team culture that makes those things sustainable. The downstream effect of your team's work reaches every customer we serve. You will manage a team of Team Leads and be accountable for what their teams produce, reporting into the Area Lead. What you will actually be doing Running a tight operation. You will own SLA and quality targets across the function and be expected to know, at any point, what is hitting, what isn't, and why. You will not be waiting for reports to tell you because you will already know. Elevating performance. This is not a steady-state role. There is headroom in this operation and you will be expected to find it, validate it, and close the gap: with your leads, through your leads, and directly where needed. Building leads who deliver. Your Team Leads are experienced. Your job is to make them better, not by shielding them from hard conversations but by expecting them to have those conversations and equipping them to do it well. You will hold them to a standard and you will not let them absorb pressure upward. Challenging what isn't working. Processes, norms, and assumptions that made sense at a different scale will not automatically make sense now. You will be expected to identify what needs to change and make the case for it: with data, with clarity, and without waiting to be asked. Communicating across a wide network. You will be expected to represent your operation with authority, push back when needed, and manage stakeholders. Qualifications What we're looking for You have run operations before, ideally in a fast-moving, high-volume environment, and you know what good looks like at pace. You understand the difference between a lead who needs development and one who needs a harder conversation. You read data critically. You know that hitting a metric and maximising performance are not the same thing, and you know how to tell the difference. You are independent. You do not need guardrails. You do not wait for someone to tell you there is a problem. You form a view, you act on it, and you bring people with you. Experience owning and delivering against tight SLA, quality, and throughput targets in a high-volume environment You are direct. With your team, with your peers, with leadership. You know how to frame a difficult message and you are comfortable being the person in the room who says the things others are working around. You get close to work. You are not above sitting with an analyst, pulling a case file, or walking a floor. You understand that distance from the work is where performance problems hide, and you do not let seniority become an excuse for losing sight of what is actually happening. Strong performance management skills: proven ability to set clear expectations, manage performance rigorously, coach for improvement, and address underperformance effectively. Decisive and action-oriented : a proactive, results-driven leader who is not afraid to take charge, make tough decisions, and hold themselves and their team accountable. Strong data literacy: not analytical in a technical sense, but fluent enough to know when numbers are telling the truth and when they aren't. Experience managing stakeholders across functions and seniority levels, including upward. Problem-solving and prioritization: ability to multitask effectively, prioritize decisively under pressure, and take full ownership in challenging situations. Additional information If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English as soon as possible. We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job 💚 Our Hiring Process Application Review: We evaluate your experience and skills. Independent assignment : Demonstrate your operational leadership, decision-making ability, clear and actionable planning, and effective problem communication to relevant stakeholders (2 business days to complete) Final Interview: An in-depth discussion with our Global Head of Reporting & Financial Intelligence Unit and our FinCrime Operations Senior Lead to assess your technical and cultural fit. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your role of People Advisor will pave the way in promoting a seamless and customer-focused experience across the employee lifecycle, and supporting our people (we call them Wisers) to do what they do best at Wise. You’re someone who’ll keep on track with your “business as usual” Employee Relations caseload, but you’re equally inquisitive and hungry to understand what the data’s telling us and how else we can strengthen the overall Wiser experience… it's that inclusive growth mindset which is key to the success of our team. You’ll also play a vital role in how we do things as a global team, collaborating on key projects and unlocking big-picture and analytical thinking to help grow and scale our team’s impact on the business. Achieving your mission: Act as a trusted Advisor, owning ER matters end-to-end within your dedicated business functions, supporting and advising Wisers and Leads through a significant volume and range of complex situations (from issues with performance to conflict management), and balancing our exposure and appetite to risk in the process. Partner with People Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI and legal considerations. Collaborate with People Partners to complement their functional business insights with your ER data and expertise. Analyse and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices. Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the People Support sub-team to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice. Review our current and evolving operational processes (across all aspects of the Wiser journey from onboarding to off-boarding) and identify improvements to help us scale the impact of the People team without compromising the Wiser experience. Own and contribute to projects both on a local and global level, providing advisory input to help us collaboratively shape the future of Wise as we continue to grow. Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data. Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work. Qualifications You have strong HR experience in HR Advisory in a fast-paced environment You're a subject matter expert in employment law and ER advice: Senior Leadership will look to you for sound advice on a variety of complex cases. You have a propensity to learn: we don't expect an expert in every HR topic at this level, but we do expect you to have a positive, can-do attitude, and a desire to learn and grow the knowledge and experience you already do have You have a strong growth mindset: being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you'll be involved with simultaneously. You're data driven: you always start with data, facts and insights to help inform your approach through storytelling to solving problems and analysing needs. You have a heap of empathy and emotional intelligence: you'll need to be able to communicate effectively and inclusively, both in person and in writing, and deal with confidential information in a professional manner. You're adaptable: you'll be as comfortable working with ambiguity as you are with certainty, as we need someone who can be agile enough to respond to changing priorities, but be able to have big-picture proactive thinking for the long-term path ahead. You're collaborative: with tested mediation skills, you guide a vast variety of stakeholders, building and fostering relationships over time, but also not afraid to challenge through healthy discussions. You're tech savvy: familiar with Google Suite, Slack, Workday, but also adept to learning new technology as we grow. You have excellent written and verbal communication skills in English and Estonian (C1 in both as a minimum) You have eagle-eyed attention to detail You have the ability to deal with confidential information in a professional manner You're courageous and calm in challenging situations Additional information Interview process: Recruiter Screen - A high-level conversation to sense-check your experience and discuss the opportunity Take-home assignment - A chance to show how you'd approach and solve real-world situations you might encounter in the role. You'll have 3 days to complete it. Team Interview - You'll meet with team members to dive deeper into your relevant experience and motivation for joining Wise Final Interview (In-Office) - You'll join us at the office for a 60-minute interview exploring your big-picture mindset, "get it done" approach, and overall team fit. If you're ready to take on an exciting challenge and make a meaningful impact at Wise, we'd love to hear from you! Please submit your resume in English, and we'll begin reviewing applications right away. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Head of KYC Outsourcing Vendor Management in Tallinn to join the Global Vendor Management team. This role will lead the KYC Vendor Management team and work with KYC Outsourcing vendors under the Servicing umbrella. The lead acts as a bridge between the internal stakeholders and vendors under their care, ensuring service delivery and performance. It's a unique opportunity to build on your expertise, help deliver Wise’s mission of money without borders, and grow within a global, fast-paced listed company environment while ensuring our key vendors deliver high quality results for Wise. About the Role: People Leadership & Development - Build an inclusive, high-performance environment by providing regular feedback, setting clear role expectations, and coaching direct reports through personal growth goals and merit-based compensation. Operational Excellence & Rituals - Establish structured team rituals and delivery-oriented meetings, ensuring the team has the necessary tools and training to meet service delivery standards. Strategic Team Management - Oversee administrative needs and budgets while building resilient operations that avoid bottlenecks through succession planning and active contribution to global Vendor Management solutions. Strategic & Product Alignment - Develop a deep understanding of the Wise product and Servicing Strategy to own the long-term KYC vendor roadmap, ensuring service delivery aligns with shifting company goals. Performance & Quality Management - Drive vendor accountability through robust scorecards, rigorous KPI development, and continuous monitoring; leading remediation plans to ensure all quality and performance metrics are met. Financial Oversight & Unit Economics - Manage the full financial lifecycle, including cost forecasting, invoice reconciliation, and active participation in negotiations to optimize consumption and track unit economics. Risk, Compliance & Governance - Maintain full oversight of the risk landscape and contract lifecycles, ensuring all vendors comply with Third Party policies, Business Continuity Plans, and audit requirements. Stakeholder & Relationship Management - Act as the primary escalation point and bridge between Wise and its vendors, fostering strong internal cooperation and managing vendor responses during critical incidents. This role will give you the opportunity to: Choose your path to impact. You’ll take ownership from day one. Of course, you will have feedback from smart, curious people across Wise but you’ll experience unique levels of ownership and empowerment within your role. Be extremely hands on. No far away leaders in Wise, and in this role you’d be expected to take on the work yourself. Be part of our mission to make money without borders the new normal. Qualifications Experience in third party management, developing and leading vendor strategies and building efficient relationships that deliver on results. Preference will be given to candidates with experience in BPO services at a global scale. Proven track record of delivering and exceeding targets. Excellent communication skills with the ability to build relationships and work collaboratively across different teams Ability to advise, manage and report risks effectively, providing practical solutions to mitigate them. Project management skills, with the ability to manage multiple initiatives simultaneously. A get-it-done, collaborative approach to problem-solving. If you're interested in the position please apply by submitting your CV and cover letter. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join our User Technology (UT) team at Wise, where we create a seamless experience by offering all the necessary tools and permissions for people to do their best work and avoid being blockers. Our highly mobile, geographically diverse work environment includes more than 20 offices of varying sizes. UT comprises autonomous teams that build and maintain everything needed to support our company mission, including device management, conferences and events, network infrastructure, service management, and user access management within various engineering and support functions. You will work in a smaller group within a global team, primarily in the Tallinn office. Additionally, you will provide support to co-workers traveling or working from anywhere outside the office. We are a dedicated IT support team with a passion for solving complex problems and helping others succeed. We are a hybrid team where we come in at least 3 times a week but there are rare times when we might have to come in more frequently. Working together as a team is essential not only within our Tallinn office, but also with our team members in our other offices around the world. Key Responsibilities Provide IT support and troubleshooting for both Windows and Apple environments. Manage endpoint support, including expertise in Kandji and Intune. Identify and suggest potential areas for improvement. Be an encyclopaedia on Wise's IT products and services. Document work thoroughly and create guides for fellow technicians and customers. Install, modify and repair computer hardware and software. Help acquaint new users with tools & tech in Wise. Ensure high-quality ticket management and understand the importance of efficient issue tracking. Procurement and vendor management. Qualifications A Bit About You Have interest or some IT troubleshooting experience. Proficient in troubleshooting Windows and Mac operating systems. Hands-on experience with endpoint management tools such as Kandji and Microsoft Intune. Excellent documentation skills, including the ability to create guides and manuals. Experience with Jira/Atlassian or similar ticketing/project management tools. Experience with 2FA solutions such as OKTA. You enjoy helping people and solving problems by nature. Ability to work under pressure. Passionate about computing and user experience. Comfortable working both independently and as part of the team as the situation requires. Researching solutions and the latest technology is second nature to you. Why Join Us Competitive salary and benefits package. Opportunity to work on cutting-edge technology projects. Collaborative and supportive work environment. Continuous learning and professional development opportunities. Chance to make a significant impact in a growing organisation. If you are a dedicated IT support technician with a passion for solving complex problems and helping others succeed, we encourage you to apply. Join our team and be a part of our mission to deliver exceptional IT support and innovation. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. We’re seeking a Treasury Operations Specialist to join our Treasury Team in Tallinn. This role presents a unique opportunity to contribute to Wise's mission within the Finance and Treasury Tribe, impacting millions of people by optimizing operational processes on a global scale. Treasury is responsible for efficiently moving the right amount in the right currency at the right time to serve our customers, all while minimizing costs. To excel in this role, you should be passionate about process automation, dedicated to enhancing efficiency and ready to tackle challenges head-on. As an ideal candidate, you’ll have a sharp mind for synthesizing crucial information to make informed decisions in time-critical situations. Additionally, you'll demonstrate a holistic perspective to shape future plans for the team. Wise is building the best way to move and manage the world's money — and Treasury Operations is the backbone that makes it happen. You'll play a crucial role by: Managing intraday liquidity across a broad set of currencies and global banking partners — monitoring positions, initiating transfers, and ensuring customer funds are always in the right place at the right time. Planning and executing FX trades — spots, swaps, and NDFs — to support timely delivery of customer payments while managing cost and risk. Partnering closely with Payment Operations teams across APAC, LATAM, MEA, Europe, and the US to triage funding issues, pre-fund for holidays, and support new corridors and product launches. Taking ownership of processes end-to-end — including liquidity wish management, trade confirmations, counterparty onboarding, and operational tooling improvements. Collaborating with engineers, product managers, analysts, and external banking partners to continuously improve the reliability, scale, and efficiency of global money movement. This role offers you the opportunity to: Own real decisions from day one — you'll be managing live fund movements across global currencies and banking partners, where your judgement directly affects whether customers' money arrives on time. Work at the intersection of operations, technology and finance — partnering with engineers, product managers, and analysts to improve the systems and processes that power Wise's money movement infrastructure. Build deep expertise across treasury disciplines — from intraday liquidity management and FX execution to counterparty onboarding and operational risk — in one of the most complex multi-currency environments in fintech. Be part of a genuinely global team — collaborate daily with colleagues across Singapore, London and Austin, with the opportunity to visit and work from those offices. Shape how the team operates — there's real space here to identify gaps, improve processes, and contribute to tooling and automation that makes the work more reliable and scalable. You're accurate, organized individual with an eye for detail, taking ownership of work and leading projects when required. You demonstrate clear and honest communication skills, adaptability to different audiences, and comfort in resolving issues with global external partners and internal stakeholders. You're comfortable with feedback, value openness, and thrive in a collaborative team environment. You quickly connect the dots in new situations, think creatively for solutions, and multitask efficiently in time-critical scenarios. You are self-motivated, take initiative in learning, and able to make independent decisions in time-sensitive situations. Some extra skills that would be awesome: You've academic or work experience in finance/accounting/banking/trading You've 1 - 3 years of experience in an operational specialist role - demonstrating trust in executing operational processes and problem-solving skills. You've proficiency in using data to prioritize tasks and support claims. Sounds like the next step for you? Apply latest by 11th of May by submitting your CV in English, and by answering application questions. For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join the Revolution at Wise as a KYC Operations Associate Analyst! Are you ready to be more than just an employee? At Wise, we're not just offering a job; we're inviting you to be part of a financial revolution! We're looking for a passionate and detail-oriented KYC Operations Associate Analyst to join our dynamic team. About the Role As a KYC Operations Associate Analyst, you'll be at the forefront of ensuring Wise adheres to the highest regulatory and compliance standards. You'll play a crucial role in protecting our customers and maintaining the integrity of our platform by conducting thorough customer due diligence, analyzing customer activities, and meticulously maintaining our KYC records. If you're eager to develop your career in the KYC domain, this is the perfect opportunity to make a real impact! What You’ll Do Customer and Business Onboarding: Dive into initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. You’ll make critical risk-based decisions, ensuring our risk mitigation standards are met. You’ll also get to collect, analyze, and verify customer information against KYC/AML guidelines, gaining a deep understanding of potential risks associated with various customer types. This involves assessing everything from customer identity documents and online company registries to complex business structures, ultimate beneficial ownership, and customer source of wealth documentation, plus adverse media screening. Transaction Monitoring and Periodic Reviews: You’ll review customer transaction history, providing key insights into customer behavior patterns that could indicate risks. You'll also conduct periodic reviews, analyzing changes in customer history and account usage to keep us one step ahead. Documentation and Record Keeping: Accuracy is key! You’ll ensure customer records are not only accurate but also updated as required. You’ll maintain organized and detailed records of customers and the decisions made during the KYC process, all while complying with data privacy regulations and internal data security protocols. Risk Assessment and Escalation: You’ll perform and document customer risk assessments based on the information you gather. When you identify activities that exceed our internal risk tolerance, you’ll escalate them to the relevant teams. You’ll also be vigilant in identifying potential money laundering and fraudulent activities, filing Suspicious Activity Reports with proper documentation and rationale. Customer Communication: You’ll communicate effectively with customers through various channels (phone, email, and chat), providing top-notch service and support. KPIs and More: You'll perform your tasks within the expected key performance indicators set by the leadership team, and you'll tackle other position-related tasks assigned by your lead. You’ll also participate in meetings, training, and internal and external events, contributing to our collaborative environment. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As a FinCrime Operations Senior Lead your mission is to ensure the effective assessment and mitigation of financial crime risks across operations. You will act as a vital connector between operational teams and senior leadership, transforming strategic objectives into actionable directives. Your leadership will prioritize customer focus, regulatory compliance, and sustained operational excellence across multiple specialized teams. Key Responsibilities Executive Leadership & People Development: Lead by example, cultivating a high-performance, results-driven culture across multiple Team Leads and Specialists. Own the talent pipeline: hire, coach, mentor, and develop direct reports, driving career check-ins, skill enhancement, and making recommendations for promotions/salary progression. Implement strong performance frameworks to consistently meet and enhance individual and team KPIs/SLAs, promptly addressing and documenting underperformance. Strategic Planning & Operational Governance: Own the strategic roadmap (spanning several quarters) for your operational area, transforming high-level plans into actionable change. Lead and manage projects from start to finish, driving momentum, delegating tasks, and articulating project impact and value to cross-functional stakeholders. Ensure highest quality standards and compliance are maintained across all tasks, leading root cause analysis and turning insights into improvements. Risk Mitigation & Domain Expertise: Serve as the Subject Matter Expert (SME) in Financial Crime areas, training and coaching your leadership team. Be responsible for developing and driving action plans for operational incident management, detection, response, and remediation. Maintain accountability for escalating critical incidents, high-risk customers, and systemic control weaknesses to senior leadership in a timely and precise manner. Stakeholder Management & Influence: Lead complex projects with multiple, diverse stakeholders (Product, Engineering, Compliance, Senior Management). Negotiate and influence cross-functional teams to drive momentum toward strategic goals. Communicate clearly and confidently, tailoring messages to the audience and using data to deliver impactful and concise updates. Qualifications Qualifications: We are seeking a seasoned leader who combines strategic people management with deep FinCrime expertise to ensure operational governance across our specialized teams. Experience: At least 3-4 years of experience in FinCrime, KYC/AML, or compliance, with at least 3 years leading small to medium-sized teams. Performance Development: Proven track record of delivering constructive, well-evidenced feedback that drives tangible behavioral change and performance improvement. Advanced Domain Knowledge: Strong understanding of the FinCrime regulatory framework (PEP, Adverse Media, Sanctions, KYC, AML, FinCrime). Must be able to translate external industry insights and regulatory changes into robust strategies for Wise. Metric Ownership: Experience with forecasting and strategically moving team metrics, coupled with the ability to independently analyze and drive metric improvement. Process Efficiency: Highly process-oriented and efficiency-driven mindset; able to recognize and proactively resolve recurring issues and streamline processes. Resilience & Quality: Must be able to work with tight deadlines under pressure while maintaining a high level of quality and competence. Communication & Self-Leadership: Excellent verbal and written English skills. Highly punctual, independent, proactive, and thrives in a fast-paced environment, comfortable rapidly switching between topics. Nice to Have Education: Bachelor’s degree in STEM, Finance, Business Administration, Law, or a related field. Certifications: ICA, CAMS, or equivalent FinCrime/Risk certification. Tools: Experience using Business Intelligence tools such as Looker, Superset, or Microtab. Additional information If you are interested in the position, please apply by submitting your CV and Cover Letter in English. (You can include your cover letter into the "Message to the Hiring Team" section). In your Cover Letter, please answer the following questions: 1. Describe how you built and led a high-performing Financial Crime operations team (including team leads and specialists). How did you hire, coach, and address underperformance, and what KPIs/SLAs did you improve? Please quantify the outcomes. 2. Share an example where you designed and scaled a risk-based process for high-risk or complex customers. How did you balance regulatory requirements with customer experience, leverage data/automation, and measure quality and efficiency gains? Internal Hiring Guidelines can be found here . Internal candidates are encouraged to talk to their Team Lead before submitting their application. Benefits: Brutto Starting Salary: 4350 EUR Restricted Stock Units (RSU) Paid Sabbatical Other Benefits Role Timeline: This position remains open until we have identified sufficient strong candidates. When to expect a response: We aim to respond to all applicants as quickly as possible. However, due to high application volumes, there may be some delays. Here are our expected review timeframes: • CV & Cover Letter Review - 2 working days • Recruiment ScreeeningFirst/Second/Final Interview - 5 working days For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for an experienced Senior Backend Engineer to join our Rules Platform Team. This team is responsible for Wise's critical rules engine , which includes the tool used to manage our risk assessment rules . As a senior member of this team, you will be a key technical voice. You will lead and contribute to impactful, cross-functional engineering initiatives , drive critical system architecture and technical design decisions , and ensure high service standards by monitoring and optimizing the system performance . You will also actively participate in strategic planning , shaping the product roadmap and defining the future evolution of the platform. What will you be working on? You will join the team at an exciting time of growth , as we scale our core risk assessment capabilities. The core challenge is to evolve our rules engine and internal libraries to support growing demand and complexity from teams across Wise. Your immediate impact will be to: Drive Complex Initiatives : Lead the design and implementation of complex backend initiatives that form the foundation of our risk platform. Own Core Components : Take ownership of maintaining and evolving the internal libraries and shared components consumed by multiple teams, ensuring they are robust, scalable, and well-documented. Design for Scale : Contribute directly to the architectural design and scaling of our risk assessment services, ensuring they meet high standards for performance, reliability, and data consistency. Collaborate for Impact: Work as a key technical partner with multiple stakeholders—including Product, FinCrime, and other engineering teams—to deliver robust, cross-functional solutions. You'll work in a collaborative environment where you can influence key technical decisions, mentor other engineers, and help define how we scale our platform. It's a strong opportunity to grow into greater technical leadership and work on complex, meaningful problems at scale. Qualifications What do you need? Strong proficiency in JVM-based languages (e.g., Java, Kotlin). Proven experience maintaining internal libraries or shared components consumed by multiple teams. Experience working with Kafka and SQL databases in complex backend systems where reliability and data consistency are critical. Strong mentorship skills with a passion for supporting and leveling up junior engineers. The ability to prioritize, evaluate tradeoffs, and make informed technical decisions, and comfort in leading technical discussions and architecture proposals. Proactivity and a collaborative mindset, with experience working closely with Product Managers on decision-making. Some extra skills that would be useful: Experience with the Spring framework. Experience building or working with custom DSLs (Domain-Specific Languages). Background in the FinCrime domain, risk decisioning teams, or regulatory environments where auditability and traceability are important. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Business Operations Tooling team is a product-focused team dedicated to building and improving the essential tools required by the Operational teams. Their primary goal is to enable each Operational person to efficiently maximise the amount of high-volume business customers they can serve by centralizing data, simplifying workflows, and automating time-consuming tasks. The initial phase focuses on leveraging Salesforce to quickly deliver value before developing bespoke internal tools. The Engineering Lead is responsible for the overall technical architecture, development standards, and successful implementation of the roadmap's technical deliverables (e.g., proactive alerting, automated data population, assignment tooling). They would also be responsible for hiring and managing the engineers required for the team and working with cross-functional people, including product, design and analytics. Key Responsibilities: Technical: Defining the technical approach for building tools, and consider short term wins vs long term initiatives. The role is hands-on . Product Roadmap: Actively participating in product definition and roadmap of the team. Team Leadership: Leading and mentoring the team of engineers (Individual Contributors), ensuring code quality, and driving project completion. Cross-Team Coordination: Working with cross-functional teams (including design, product, analytics) to build and integrate the tools. Required Experience: Experience in leading and mentoring software engineers, as you enjoy helping others grow and succeed. Strong communication style, experience leading one or multiple teams, working across multiple functions. Experience in backend engineering and system architecture, with a proven track record of delivering scalable solutions, ideally in a fast-paced environment or for internal tooling. Experience with designing complex systems. Experience with database handling. Experience with API design. Experience witha asynchronous messaging. Good conflict resolution and problem solving skills. Nice to Have: Experience with JVM languages (Java, Kotlin). Financial background is not a must, but a good plus Interested? Find out more: DEI at Wise Wise Tech Stack (2025) Scaling our Infrastructure; how we make it work Wise Engineering Medium What do we offer: Starting salary: €6,666 - €8,416 gross/monthly + Wise's Restricted Stock Units (RSUs) Wise Benefits #LI-AT1 #LI-Hybrid Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a FinCrime Quality Team Lead to join our growing team. Quality Assurance Senior Lead - AML Wise is a global technology company, building the best way to move and manage the world’s money. As the Quality Assurance Senior Team Lead, your role is to set the QA strategy for the AML domain, deliver against plans and KPIs, and build a credible, trusted team. You will use your subject matter expertise to ensure the accuracy, validity, and value of all QA outcomes. You will drive continuous improvement and partner with wider business stakeholders to deliver actionable insights that improve quality and champion a culture of risk management. Your Responsibilities: Area Leadership & People Management: Lead by example with a customer and risk-proportionate mindset. Coach and develop a high-performing QA team, delivering initiatives to grow their skills and managing succession plans for senior leads. Operational & Performance Management: Take accountability for the AML QA area’s delivery against KPIs and objectives. Identify process improvements, monitor resource allocation, and refine standard operating procedures to scale operations. Expertise Sharing: Act as a subject matter expert in AML policy, Quality Assurance and risk management. Validate complex case outcomes, lead audit interactions, and assist the Compliance team in evolving internal procedures. Planning & Execution: Own the QA strategy, including sampling methodology, test scripts, and scorecards. Manage forecast demand and capacity plans to ensure KPIs and SLAs are consistently achieved. Stakeholder Management: Build constructive relationships with Operational Leaders. Translate QA data into a compelling narrative to communicate complex topics in an engaging way and influence business change. Qualifications About you: Experienced Leader: 4+ years of proven leadership experience in operations or compliance, with at least 2 years leading a medium-sized organisation (20-40 people). Domain Experience: +3 years of AML experience working in the financial services sector. Compliance Expert: Advanced knowledge of laws and regulations applicable to AML, with a deep understanding of global regulatory frameworks in financial services or payments. Data-Driven: Ability to use analytics to manage your domain, move team metrics, and translate data into trends that influence continuous improvement. Tech Forward: A promoter of AI literacy, identifying opportunities for automation and AI within the QA process to improve efficiency. Great Communicator: Fluent in English with the ability to clearly communicate complex topics and influence senior stakeholders. Problem Solver: Ability to challenge ways of working, critically assess data, and manage challenges before they escalate. Additional information Salary: 4 000 - 5 500 EUR Monthly gross + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a FinCrime Quality Team Lead to join our growing team. Quality Assurance Senior Lead - Sanctions Wise is a global technology company, building the best way to move and manage the world’s money. As the Quality Assurance Senior Team Lead, your role is to set the QA strategy for the sanctions domain, deliver against plans and KPIs, and build a credible, trusted team. You will use your subject matter expertise to ensure the accuracy, validity, and value of all QA outcomes. You will drive continuous improvement and partner with wider business stakeholders to deliver actionable insights that improve quality and champion a culture of risk management. Your Responsibilities: Area Leadership & People Management: Lead by example with a customer and risk-proportionate mindset. Coach and develop a high-performing QA team, delivering initiatives to grow their skills and managing succession plans for senior leads. Operational & Performance Management: Take accountability for the Sanction QA area’s delivery against KPIs and objectives. Identify process improvements, monitor resource allocation, and refine standard operating procedures to scale operations. Expertise Sharing: Act as a subject matter expert in Sanctions policy, Quality Assurance and risk management. Validate complex case outcomes, lead audit interactions, and assist the Compliance team in evolving internal procedures. Planning & Execution: Own the QA strategy, including sampling methodology, test scripts, and scorecards. Manage forecast demand and capacity plans to ensure KPIs and SLAs are consistently achieved. Stakeholder Management: Build constructive relationships with Operational Leaders. Translate QA data into a compelling narrative to communicate complex topics in an engaging way and influence business change. Qualifications About you: Experienced Leader: 4+ years of proven leadership experience in operations or compliance, with at least 2 years leading a medium-sized organisation (20-40 people). Domain Experience: +3 years of Sanctions experience working in the financial services sector . Compliance Expert: Advanced knowledge of laws and regulations applicable to Sanctions, with a deep understanding of global regulatory frameworks in financial services or payments. Data-Driven: Ability to use analytics to manage your domain, move team metrics, and translate data into trends that influence continuous improvement. Tech Forward: A promoter of AI literacy, identifying opportunities for automation and AI within the QA process to improve efficiency. Great Communicator: Fluent in English with the ability to clearly communicate complex topics and influence senior stakeholders. Problem Solver: Ability to challenge ways of working, critically assess data, and manage challenges before they escalate. Additional information Salary: 4 000 - 5 500 EUR Monthly gross + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your mission is to lead our Business support team in Tallinn, Budapest & where other HC is potentially located (e.g. HYD, Manilla etc). As the Area Lead of CS Business Operations, you will manage a team of Senior Leads, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM, QA, and more. This role will give you the opportunity to focus on the following areas: KPIs Responsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performance Metrics) and can be - but are not solely - Speed Rank, Schedule Adherence, Quality score, Escalation rate & escalation accuracy, Utilisation (shift share), CSAT. Operations Ensure that assigned part of the region has good level customer service and meet KPIs Identify opportunities for area performance improvement ensures actionable and impactful plans via planning process Ensure agents and leads have access to needed resources from supporting teams Validating forecast data Review and set operational goals for their area Ensure area goals are linked to strategic goals. People management Support CS Senior Team Lead engagement and motivation Ensure the Senior Team Leads equipped with all the necessary tools, trainings and support to perform their daily people management and operational tasks Lead interviews with leads or senior leads and makes hiring decisions, communicates job expectations during hiring process Provide effective feedback via regular 1-1s, biyearly GrowWise; propose compensation changes for senior leads, approve compensation changes for agents Support senior leaders in setting actionable goals that enable their growth in Wise. Relationship management Working with Global Service Delivery Team, Workforce Management and Scheduling Team, Vendor Management Team and the Product Team to plan the required resource aligned with business objectives and service levels Depending on the focus (Growth or Scale), develop and ensure smooth communication to deliver on assigned strategic targets. Budgeting Responsible for the team budget in the assigned location. Audit/Regulatory compliance Accountable for ensuring full regulatory compliance and legal requirements. Qualifications You’ve got a proven track record as a People Lead in Customer Service, or a customer-facing Operations team, leading a team of more than +40 people & managing team leads + Snr Team Leads You’re passionate about customer experience, you’re data driven and can dive into numbers and understand a variety of dashboards, data sets. You’re detail oriented, and willing to dive into the nitty gritty details of a process You’re a self-starter. With a proven track record of taking individual ownership and responsibilities beyond your main daily duties, you’ve got a radar for finding areas of improvement and then you get things done You’re an exceptional communicator. Nothing falls through the cracks with your cross-team communication and listening skills, you’re a master presenter, and you’re calm and comfortable when either giving or receiving feedback Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you’ll be working with: Business Funds Risk We’re the team that keeps money on our platform clean, compliant, and easy to move. We build global, scalable controls that spot and stop unclear funds (money with an uncertain source) while keeping the experience fast and low‑friction for good customers. We own the full journey of those controls end‑to‑end — real‑time checks, smart decisions, data, and the customer flows that explain what’s needed and why. Our work protects customers, satisfies regulators, and helps the business grow with confidence. Our technology stack includes Java, Spring, Kafka messaging and relational databases, but also in-house risk assessment platform layers we use to build all this in standardized way. Qualifications What does it take: A strong product mindset, you prioritise work with the customers in mind and make data-driven decisions Sense of ownership and great communication skills to drive projects across teams You have solid Java, experience with Spring framework and microservice best practices You believe in and follow best coding practices, code reviews and open feedback You enjoy writing testable code You are proactive, wanting to learn from others and share your own learnings with others Experience working with relational databases and query optimisation Experience with CI/CD pipelines and Distributed and Concurrent Systems Hands on knowledge of system integration patterns It’s a plus if you have experience in compliance and/or fincrime risk mitigation related domains What does success look like? You’ll have onboarded and found your place through understanding your team and tribe vision and how you can contribute You’ll understand how our values can help you guide your work You’ll understand our customers and the impact our product makes in their lives You’ll identify technical challenges and opportunities and help us build a world class money transfer product You’ll write code and design systems to make Global payment faster, cheaper, and more reliable for our customers What you get back: The empowerment to solve problems your way The freedom to have real impact Loads of development opportunities Deep knowledge about the world’s financial system A fun work environment with social activities and events The opportunity to work with super smart people in a truly diverse team Additional information Interested? Find out more: The Wise Tech Stack, 2025 Edition. Scaling our Infrastructure; how we make it work Wise Engineering – Wise Engineering Our values For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role We are seeking an Engineering Lead based in our Budapest office to lead one of the teams in our Regional Tribe. You will be leading the Global Currencies team, which serves a special purpose in Wise: It’s the bridge between Wise and the Swift network - the backbone of the financial system and interbank communication. The team is expert in correspondent banking and various Swift services, like SwiftRef and GPI, and they utilise these services to a high extent to improve our product. The team’s main responsibility is to deliver USD, EUR and other global currencies to foreign countries (to China for example), and look after customers - mostly businesses - who send on these routes. The main challenge is to get our customer’s money to the recipients the fastest and most reliable way, without unexpected deductions on the Swift network - a challenging, but not impossible task. To solve this challenge the team builds a unique routing system, which uses GPI data to constantly optimise how payments are processed on the network. Our technology stack includes Java, Kotlin, Kafka messaging and relational databases, but also graphs and LLMs. The team is dynamically growing, and its role and responsibilities are increasing every day. How we work We work in an agile fashion, with engineers closely collaborating with the product manager, banker, operations and analysts. The team operates across our Budapest, Tallinn and London offices. What will you be working on? You’ll be joining Wise as an engineering lead for the mentioned Global Currencies team, and you will have tech lead and people manager responsibilities: As a tech lead , you will be responsible for the quality of your team’s technical solutions, including code quality, architecture applicability, performance, reliability and adherence to company-wide engineering standards. You will make sure that the team is building the right product for our customers in a scalable, sustainable way. As a people manager , you will be responsible for your team's productivity, goal setting, career path identification, and you’ll be supporting the engineers in their individual growth. Also, you’ll make sure the team has the right size and mix of people, you will decide when to hire and who. Don’t worry, you and your team will be supported by the product manager, banker, analyst, and your lead. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more, we do want to hear from you! You have a strong product mindset, consistently prioritizing customer needs and making data-driven decisions. You have experience as a tech lead or manager, with a proven track record of guiding and developing engineers, fostering their growth, and building high-performing, autonomous agile teams. You demonstrate a strong sense of ownership, have excellent communication skills, and a collaborative spirit. You have extensive experience with Java (8+) or Kotlin, including proficiency with the Spring framework and understanding of microservice best practices. You are skilled in working with relational databases, including query optimization and designing robust schemas. You are a strong advocate for best coding practices, enjoy writing testable code, and actively participate in code reviews and open feedback. Ultimately, you're someone who gets things done and consistently delivers results. Nice to have: You have experience with the Swift network and related services(FIN, GPI), or familiarity with the ISO20022 standard. You have experience building highly reliable and highly available systems. What you get back: The empowerment to solve problems your way. The freedom to have real impact. Loads of development opportunities. Deep knowledge about the world’s financial system. A fun work environment with social activities and events. The opportunity to work with super smart people. Competitive salary, stock options in the company. Flexibility to work of in-office and remotely Additional information Interested? Find out more: 👀 Wise Tech Stack 2025 Update 📹 Wise Vlogs: Omar, Engineering Lead 📈 Engineering career journeys at Wise 🚀 Scaling our Infrastructure; how we make it work What we offer: Benefits at Wise and our offices Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As a financial institution moving billions of pounds of customer money in more than 70 countries, Wise must have bulletproof financials. We are now looking for an Associate Controller to join our Finance Team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission by ensuring timely and accurate financial data as well as building mature processes and a scalable control environment. A bit about the role: As a Finance Core Associate Controller you will be supporting the Area Controller overseeing Wise’s internal financials, contributing to ensuring that area related controls have been executed and Area Financial Statements are accurately and timely recorded. Perform detailed reconciliations of the balance sheet and income statement. You will identify and investigate variances, ensuring we understand the "why" behind the numbers in relation to changes. You will monitor the performance of monthly controls within the field and escalate any gaps to the Area Controller to ensure our risk and control repository remains accurate. Collaborate with analysts and accounting teams to maintain and improve the tools used for variance analysis. You will draft the initial commentary for monthly group-level reporting. You will help with planning and testing of new system implementation for controlled and efficient processes within the Finance Core area. Take ownership of specific financial closing tasks, ensuring they are executed accurately and on time to meet Wise’s global reporting deadlines. Create and maintain "end-to-end" documentation of how transactions are recorded through our accounting procedures. You will help visualize how a business decision turns into an accounting entry in our books. Proactively identify "pain points" in your daily workflow. You will propose and implement solutions to automate manual tasks or fix inefficient processes within the immediate team. Act as one of the first points of contact for external auditors for your area. You will coordinate responses to ensure a smooth audit process. Build strong working relationships with the wider Finance Tribe to ensure information flows smoothly and blockers are resolved quickly. Qualifications About you: Practice – You have solid experience in Financial Accounting or Controlling. Prior experience in a fast-paced international environment or FinTech is a plus. You have a track record of improving existing processes and the resilience to navigate the challenges of a growing business. Theory – You possess a thorough understanding of core accounting principles (IFRS and/or local GAAP). Ownership – You are a self-starter who takes responsibility for your assigned area end-to-end. While you’re comfortable acting autonomously on day-to-day decisions, you know when to seek guidance on complex judgements that impact the wider team. Love Getting Things Done – You have a "roll up your sleeves" attitude. You enjoy digging into the details, reconciling data, and solving operational problems to ensure the financial closing is accurate and timely. Collaborative Communication – You work effectively in a global team and can translate complex financial data into clear updates for stakeholders. You’re comfortable building Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. The Finance team is critical in supporting the Wise mission. We are working to become listed in the US stock exchange in 2026 and need to ensure our accounting function is set-up to meet the respective regulatory requirements. Wise is looking for a Finance Accountant to join our General Accounting team in Tallinn, Estonia. The General Accounting team is part of the Finance Tribe and is responsible for the financial deliverables for all entities in Wise Group. Working closely with the Tax, Controlling, FP&A and other Finance teams you will be responsible for accounting processes, ensuring timely and accurate financial reporting as well as taking part in new accounting projects and initiatives. Your mission: Actively participate in month-end activities, mainly focusing on Group Internal Assets, Liabilities, and Operational Expenses (accruals, prepayments, rental agreements, fixed assets etc).  Collaborate with various finance and other teams to gain an understanding of transactions and calculate accurate accruals for the month-end. Manage and maintain high-quality documentation for all manual calculation processes and entries created. Engage in numerous improvement projects aimed at making accounting processes more reliable, efficient and automated. Participate in the external audit by responding to external auditors’ questions and information requests. Assist in the preparation of group-wide consolidated financial statements A bit about you: At least 3  years of experience in accounting, financial controlling or audit. Good understanding of the core accounting principles. Advanced data processing skills (expert in Excel is a must, SQL would be an advantage), and the ability to understand complex spreadsheets and create efficient, reliable calculations with built-in controls, easy scaling and updating capabilities. Experience working with large volumes of data.  Accurate and pay attention to detail. Enjoy owning your work and taking charge of projects when needed. Keen to roll up your sleeves and get the job done. Good written and verbal English skills. Nice to have: US GAAP and/or IFRS knowledge. You have worked in a multinational environment across different cultures and countries. You have worked in regulated environments, Fintech or Financial Services. Salary range - 2,700 - 3,000 EUR (gross monthly) + RSU's This role requires the indivdual to be in our Tallinn office 3 days a week. We aren't able to offer sponsorship for this role so the individual must have full working rights within Estonia. For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role At Wise, transfer speed isn’t just a metric — it’s a promise we make to millions of customers and partners around the world. Behind that promise sits a complex, global system of operations, platforms, products, and people. We’re looking for a senior, dynamic leader to own two of our most critical operational domains: Transfer Speed Operations and Wise Platform Payment Operations. In this role, you’ll sit at the heart of Payment Operations, partnering with Product, Engineering, and global operational teams to make money move faster — consistently, safely, and at scale. This isn’t only about managing day-to-day delivery. It’s about setting direction, shaping strategy, and influencing at the highest levels to remove systemic friction and unlock step-change improvements. What you’ll be doing Owning the global strategy to continuously improve transfer speeds across Payment Operations. Leading and developing senior domain leaders and teams responsible for Transfer Speed and Wise Platform Operations. Partnering deeply with Product and Engineering to embed speed and scalability into how we build. Navigating complexity across regions, regulations, and systems with strong judgment and clarity. Representing payment performance and platform capability in senior leadership discussions. What we’re looking for A proven senior leader with experience operating in high-complexity, platform-driven environments. Strong intuition for how operations, product, and engineering intersect at scale. Comfort influencing executive stakeholders and making trade-offs with incomplete information. A track record of improving performance metrics that truly matter to customers. Someone who brings energy, clarity, and momentum to difficult, ambiguous problems. Qualifications Must Have 5+ years in payments, fintech, or complex operational environments, with senior leadership experience Proven track record of leading high-impact operational or platform functions and delivering on critical company-level metrics Demonstrated ability to influence senior stakeholders and cross-functional teams in complex, matrixed organizations Strong systems thinking and strategic judgment, with experience driving measurable improvements at scale Nice to Have Experience with platform or infrastructure operations supporting multiple internal and external clients Knowledge of payments operations, including global transfer systems and process optimization Background in global, multi-region operations with regulatory or compliance complexity Familiarity with product and engineering practices, including agile frameworks Exposure to data-driven operational decision-making, dashboards, and performance monitoring Prior experience in client-facing roles where operational performance directly impacts customer outcomes Additional information Salary: 5,550 - 7,450 EUR gross monthly For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Data Science Lead to join our AML Risk team in Tallinn. This role is a unique opportunity to work on building out the lead Data Science team and machine learning based technical solutions in the AML Risk team, which owns AML detection across all of the Wise licenses. This is an exciting opportunity to develop the program in a global company. Your work will allow Wise to keep our customers safe and making sure we can keep our ecosystem free of bad actors in a scalable way. What you build will have a direct impact on Wise’s mission and millions of our customers . About the Role: In the Anti-Money Laundering (AML) Risk team we are developing systems which are a mixture of unsupervised and supervised learning, with GenAI to detect and mitigate Financial Crime on a global scale. You will be making sure the AML Risk Data Science team is well equipped and working on cutting-edge technology to sustainably support Wise’s growing customer, transaction and product space. You will be stepping into an already functioning, but growing product team. Here’s how you’ll be contributing: AML Risk Detection System Development Developing efficient and effective AML detection controls using a mixture of unsupervised, semi-supervised and supervised learning with GenAI Creating frameworks to prove controls coverage at a regional level Developing technologies to serve Wise’s diverse international user base Building a team of high performing specialists Working with product managers and engineering leads to understand staffing requirements Hiring specialists Mentoring more junior members of the team on technical and non-technical skillsets Performance Testing and Optimisation Evaluating our AML systems against internal and external benchmarks Developing decisioning layers to find optimal trade-offs between precision and recall Providing data-driven insights on potential outcomes under various scenarios Operational Process Development Collaborating with operational teams to refine processes, ensuring effective feedback integration into our automation systems Designing and managing projects that utilise excess operational capacity, such as manual data labelling for model improvement Creating systems which provide in-depth insight to investigators on red flags and typologies present on profiles/transactions Deployment and Implementation Packaging algorithms into deployable libraries/objects and transitioning them from staging to production environments Implementing and maintaining scheduled processes for data gathering and model retraining using automated pipelines Maintaining production-grade Python services Qualifications A bit about you: Experience implementing, training, testing and evaluating performance of Machine Learning systems; Strong Python knowledge. A big plus for proven familiarity and experience with OOP principles; Experience with statistical analysis, and ability to produce well-designed experiments; A strong product mindset with the ability to work independently in a cross-functional and cross-team environment; Good communication skills and ability to get the point across to non-technical individuals; Strong problem solving skills with the ability to help refine problem statements and figure out how to solve them. Some extra skills that are great (but not essential): Familiarity with automating operational processes via technical solutions, for example Large Language Models Willingness to get hands dirty with operational side by sides to understand their pain points Knowledge and experience within the Financial Crime domain Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Employer Brand Partner serves as the strategic link between the Global Employer Brand team and the local market. You will act as a partner to local teams to understand their hiring needs and create bespoke strategies to attract top talent in the market. You will ensure that our Employee Value Proposition (EVP) is local, authentic, and effective in the Tallinn market, as well as support global employer brand initiatives and projects. Key Responsibilities Localised responsibilities Partner with local teams to understand local hiring challenges Stay ahead of the Tallinn talent landscape - what competitors are offering, the perception of the Wise employer brand in the marketplace and expectations of local candidates Create a compelling, localised employer brand strategy and deliver initiatives including developing creative briefs, creating content, award strategy and partnerships Work closely with local stakeholders to develop a community event strategy to attract top talent that supports our hiring efforts Develop local messaging and employee value proposition that resonates with local audiences that showcases our culture, career opportunities and what it really feels like to work at Wise Monitor and report on campaign metrics - hold regular check-ins with key stakeholders to review hiring challenges, evaluate the effectiveness of campaigns and adjust accordingly Identify and support local employer brand ambassadors to feature in blogs, videos, and expand our reach via our brand ambassadors programme Global responsibilities Partner with functions such as Product and Engineering teams to support their campaigns or strategies Manage global projects such as our employer brand messaging and work collaboratively with other members of the employer brand team, and other teams, on global employer brand initiatives Qualifications About you Experience in Employer Branding, Recruitment Marketing or Branding Deep understanding of the Tallinn talent market and the specific drivers for local professionals (e.g., benefits, work-life balance, tech stack). Ability to build trust and influence with senior stakeholders and to navigate a global organisation in a local context. Strong analytical skills, comfortable using data to tell a story and justify spend. Proven ability to manage multiple projects simultaneously with tight deadlines. While you may not be a designer, you have a strong sense of what "good" looks like in digital marketing. Experienced in social media management (including LinkedIn, Instagram, YouTube), employee sentiment platforms (e.g. Glassdoor) Fluent Estonian speaker Additional information Salary: 3700 - 4600 EUR Monthly For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Customer Support Regional Lead to oversee our Business Support operations across Europe and the UK. As a "Leader of Leaders," you will lead the teams supporting our global Business customer base while working closely with our product teams to ensure our European markets receive world-class support. Are you ready? 🚀 The Role : Reporting to the Global Head of Business Customer Support, you will architect a scalable model that balances location strategy, language requirements, and cost-efficiency. You will deep-dive into regional data to identify performance outliers, navigate complex European regulatory landscapes, and ensure our support is fully compliant and audit-ready. Based in our Tallinn office , you will lead a senior operational leadership team, coaching them to drive world-class performance for a regional team of 150-170+ people . You will own the regional Business Support strategy, ensuring local execution aligns with our global mission. The Team: You will join a high-impact leadership circle that bridges the gap between our Global Servicing functions and our Product teams. You will act as the "Voice of the European Business Customer," partnering with Product Leads to ensure the solutions we build—from AI automation to self-serve help content—positively impact our customers across the region. Qualifications Senior Leadership Experience: You have at least 4+ years in senior leadership , specifically with a proven track record of managing other senior managers or site leads (Leader of Leaders). Operational Scale: You have experience managing large-scale operations (60+) across multiple locations, including working with Outsourced (BPO) partners . Data-Driven Rigor: You are obsessed with metrics like CES (Customer Effort Score) , FCR , and Cost per Agent , using data to drive cross-functional coalitions and measurable change. Regulatory and Audit Expertise: You are comfortable representing your region in internal and external audits, ensuring full compliance with regional financial regulations. Strategic Planning: You have experience developing and executing operational roadmaps with a long-term (12-month) horizon. Communication and Influence: You are an effective, "straight up" communicator who can adapt your style to different audiences and challenge the status quo when necessary. Values Alignment: You lead with a "no-ego" approach, prioritizing the mission over status. You thrive in a "no-frills" environment where impact is the primary measure of success. Additional information Hiring Process: Application review (CV) Screening call with a member of the Talent Acquisition team First interview with the team Second interview with stakeholders Final interview with Hiring Managers Salary range for this role: 5000 - 6600 EUR gross monthly What’s in it for you: 🚀 RSU package in a rapidly growing company 💻 Flexible, hybrid working model 💪 An annual self-development budget ☀️ Paid time off : 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years with us 💉 Wellbeing allowance with options such as health insurance and Stebby credits for you to choose from Click here to learn more about the benefits that we offer at Wise. Ready to lead the future of how we move money? Apply now by submitting your CV in English. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. The High Risk Assessment Senior Lead is responsible for overseeing multiple High Risk Assessment Team Leads and their respective specialist teams. The High Risk Assessment team is responsible for mitigating risks associated with high risk customers. This area has a strong focus on maintaining compliance with AML/CFT regulations, and internal policies according to Wise’s risk appetite. You will need to ensure that your team is consistently delivering high-quality investigations and promote high quality compliance standards across the organization. Responsibilities Area Leadership Lead by example and drive a customer focused mindset across your team as well as the wider organization. Promote a culture of ownership and accountability. Enable your teams to become high-performing through coaching, continuous development, and succession plans for senior leads.   People management Coach and develop a strong team of  High Risk Assessment Team Leads. Come up with initiatives to help your team to grow their skills, behaviors, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.   Operational management Be accountable for your Area operations. Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to improve the ways we work.   Performance management Measure group wide KPIs and ensure that your team leads as well as their direct reports meet performance targets and quality standards. Drive the initiatives and KPIs of your area with the organisation’s strategic vision. Provide regular coaching  and work with your direct reports to inspire them and improve their leadership skills. Act as a key escalation point for issues that cannot be resolved by team leads. Be an advocate for the company values, our long term strategic goals and promote them across the KYC organization.   Expertise Sharing Be a subject matter expert in KYC and financial crime areas with the ability to train and coach your team on operational topics. Maintain a comprehensive understanding of our regulatory obligations, internal policies. Apply a risk-based approach to deterring and preventing money laundering and financial crime. Able to represent your teams’ investigative work to internal auditors and senior leadership. Stay up to date on new regulations and ensure that your team follows best practices across their investigations.   Planning and execution Ensure operational team plans are set in place and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your group is making progress on their goals. There is a clear strategy within your domain that is connected with the wider organisational key objectives.    Stakeholder management and communication Lead and oversee complex, cross-team initiatives that involve multiple stakeholders. Set strategic priorities, allocate resources effectively, and ensure that key initiatives are delivered on time. You are able to communicate complex topics in an easy to understand and engaging way. Be an ambassador of Wise Culture and passionate advocate for Customer Success. Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. A minimum of 2-3 years of experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry. At least 3 years of leading small to medium sized teams. Advanced understanding of the regulatory framework surrounding KYC/AML. You are familiar with money laundering methods and other financial crime trends. You can build an environment where your team is incentivised to make decisions and apply a risk-based approach to their work. You are punctual, independent, proactive and willing to get things done. You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment. Ability to multi-task and take responsibility in challenging situations. You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. Proven track record of taking individual ownership and responsibilities as well as being a great team-player. Ability to independently analyze and move the team’s metrics without external support   Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field. Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused). Experience in using Business Intelligence tools such as Looker, Superset, Redash or Microtab.  About this Role Salary: 4500 - 5850 EUR gross/month + RSUs  Hiring Process Application Review: We’ll evaluate your experience and skills. Screening Call with the Recruiter  First Interview  Final Interview How to apply: Please submit your CV and Cover Letter. To be considered, ensure you include all of the following items: Cover Letter - please specifically cover the following questions:​​​​​​ Why are you interested in this role? What kind of impact are you hoping to achieve through this role? For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The WFM Capacity Planning Analyst is responsible for the development, maintenance, and execution of workforce capacity plans, ensuring staffing supply is aligned with validated demand, service targets, and operational constraints. This role focuses on analytical execution and cross-functional coordination: translating demand forecasts into capacity requirements, validating assumptions with stakeholders, preparing hiring inputs, and ensuring clean handover of approved plans into Scheduling. The role involves workforce strategy or executive trade-offs. It executes the capacity planning methodology, coordinates validation and sign-off, and escalates risks and gaps to senior planners and WFM leadership. Your Mission: Capacity Plan Development & Maintenance: Build and maintain workforce capacity plans across short- and mid-term horizons (e.g. weekly, monthly, quarterly) using approved methodologies. Translate validated demand forecasts into required headcount / FTE, hours and staffing profiles,skill- and channel-based capacity requirements. Ensure capacity plans reflect agreed SLA targets, productivity and AHT assumptions, shrinkage, availability, and operational constraints. Demand Validation & Stakeholder Sign-Off: Partner with Demand Management to validate demand drivers and forecast inputs, understand launch timing, phasing, and risk. Partner with Analytics / Forecasting to validate volume, AHT, and productivity assumptions and challenge anomalies or inconsistencies in data. Partner with Operations to validate operational feasibility of capacity plans and confirm constraints, risks, and execution readiness. Drive formal capacity plan validation and sign-off, ensuring assumptions, risks, and trade-offs are clearly documented. Capacity-to-Scheduling Handover: Own the structured handover of approved capacity plans to Scheduling, ensuring capacity outputs are translated into clear scheduling requirements, assumptions, constraints, and sensitivities are fully understood, and timing and phasing of capacity changes are explicit. Act as the primary point of contact for Scheduling on capacity clarifications, interpretation of plan outputs, plan changes or re-validations. Ensure changes to capacity plans are version-controlled, communicated clearly and re-approved where required. Hiring Strategy Inputs & Workforce Supply Planning: Translate capacity plans into hiring requirements, including hiring volumes, start dates and ramp profiles, skill and location requirements. Data Collection & KPI Inputs for Capacity Exercises: Own the collection, validation, and preparation of data inputs required for capacity planning, including volumes and forecast outputs AHT and productivity metrics shrinkage, absence, and attrition data historical plan vs actual performance. Ensure data sources are consistent, documented, auditable and repeatable. Partner with Analytics and WFM execution teams to improve data quality and availability for future planning cycles. Scenario Analysis, Risk Identification & Continuous Improvement: Run structured what-if scenarios to assess the impact of demand volatility, hiring delays, productivity changes, operational or policy constraints. Partner with Operations, Talent Acquisition and Ops Partners to validate hiring feasibility and constraints. Highlight hiring risks such as lead-time misalignment, ramp shortfalls, attrition sensitivity. Support workforce supply decision-making by providing clear, data-backed hiring scenarios. Qualifications 2–4 years of experience in Workforce Management, Capacity Planning, Forecasting, Planning, or Operations Analytics. Experience working in high-volume operational environments (contact centre or case-based). Exposure to planning cycles, stakeholder validation, and workforce supply planning. Strong understanding of capacity planning concepts, including demand vs supply balancing, AHT and productivity drivers, shrinkage and availability, skill-based capacity modelling. Ability to build, maintain, and explain structured planning models. Comfortable analysing scenarios and articulating impacts and risks. Strong proficiency in spreadsheets (Excel / Google Sheets), including complex formulas, scenario modelling and data validation. Experience working with WFM or planning tools (e.g. Calabrio, NICE, Verint, or similar) is preferred. Comfortable working with large datasets and multiple data sources. A self-starter who is comfortable working autonomously. Some extra skills that are great: Familiarity with Python or any other scripting language. SQL skills. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a System Expert to join the Grow (Assets) Operations team to enhance existing products and build the foundational infrastructure for Wise's future investment solutions in Tallinn. The Role: As a System Expert in Grow Operations, you’re recognized as the go-to consultant and Subject Matter Expert (SME) for all-things Financial Rails in the Grow Squad and all cross-functional partners. This role utilizes deep domain expertise to provide company-level support, focusing on high-complexity problem-solving and proactive process innovation. System Experts are pivotal in scaling the team's capabilities through automation, knowledge transfer, and strategic project support. We’re looking for an operational expert on the end-to-end flow of money and e-money, specializing in bank integrations, payment rails and networks (including migrations). Your Mission: Wise Assets is one of our fastest-growing products, already live in the UK, EU, Singapore, Australia, and Brazil. In this role, you will elevate that mission by acting as the go-to consultant for how external financial infrastructures impact our investment products. Key Responsibilities: Project & Stakeholder Management: Acting in partnership with Product Specialists as the POC and SME in your specialized domain for discovery and project implementations across Grow Squad stakeholders (Operations, Engineering, Compliance, Risk) and other key teams (Finance, Payment Operations, Treasury). You translate complex operational realities into clear requirements for product and engineering teams. Process & Root-Cause Ownership: Owning optimising Knowledge Bases, SOPs, and Incidents Manuals to enhance team processes and significantly reduce engineering/analytics dependency. You proactively identify the root-cause for operational issues (vs. addressing the symptom) and actively work on addressing them at the source. Continuous Improvement: Reviewing operational processes and ensuring continuous improvement to minimise operational waste. This includes identifying automation opportunities and providing high-value feedback on tooling and systems. Training & Development: Supporting onboarding new joiners and helping existing team members grow domain expertise by formally and informally sharing subject-matter-expertise. You act as a mentor, elevating the entire team's technical and process understanding. Incident Management: Confidently handling incidents within the domain, while actively coaching the team to level-up on incident handling across all severity levels, driving a culture of preparedness and ownership. Time Allocation: 40% of time is focused on day-to-day high complexity operational tasks (Tier 2) and acting as the final point of escalation for complex issues within the specialized domain. 60% of time is focused on strategic and transformational work. Qualifications Proven Delivery: You have successfully delivered mid-sized projects involving cross-functional teams, demonstrating clear and measurable impact. You have prior experience making tangible improvements to a product or service. Data-Driven: You are comfortable sourcing your own data. Goal-Oriented: You have a strong track record of setting, monitoring, and achieving targets and goals. Problem Solver & Communicator: You can clearly articulate, simplify, and scope complex problems, following through to completion. You are adept at identifying gaps and proactively solving new issues independently. Operational Acumen: You possess the technical understanding of operational processes and the ability to apply this knowledge to develop and recommend scalable solutions. Stakeholder Management: You can communicate effectively with different levels of stakeholders, from senior leadership to specialist level, tailoring your message for the right audience. Mission Driven: You map mission impact when scoping new projects and are comfortable providing direct feedback when actions or solutions contradict Wise’s principles/mission or introduce unnecessary risk. You’re eligible to work in Tallinn (we don’t support visa for this role). We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Leadership: Lead by example and drive a customer focused and proactive risk & compliance management mindset across your team and the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management: Coach and develop a strong and competent QA team. Conduct regular one on one coaching sessions and performance reviews. Deliver initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage plans to support development. Conduct regular check-ins and make robust recommendations to support Wise performance management activities. Operational management: Be accountable for your area of operations. Identify, propose and drive opportunities for improvements. Collaborate with central functions and other teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to scale and deliver quality QA that stakeholders can trust and rely on. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Ensure effective communication and escalation of blockers impacting delivery of the QA outcomes supported with actions that are being taken or required. Performance management: Be fully responsible for performance of your area of operations. Drive the initiatives, KPIs and OKRs of your area in line with the organisation’s strategic vision. Ensure that your team has appropriate plans in place to meet performance and quality targets. Create comprehensive plans for developing future leaders. Provide regular coaching and work with your direct reports to inspire them and develop their skills. Be an advocate for the company values, our long term strategic goals and promote them across the organisation. Technical Excellence: Take responsibility for the accuracy and validity of the QA outcomes of the domain (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD), applying your subject matter expertise to calibrate on QA outcomes, leading Root Cause Analysis at the QA domain level inclusive of performing RCA on more complex subjects, engaging the RCA team for support where necessary. Stakeholders management & communication: Collaborate closely with your stakeholders and communicate complex topics in an easy to understand and engaging way. Translate aggregated QA data into a compelling narrative, presenting actionable insights to stakeholders and hold stakeholders accountable for owning and implementing actions. Communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different parts of the organization and your own team. Expertise sharing: Be a subject matter expert in your area with the ability to train and coach your team on relevant QA, policy and risk topics. Stay up to date and maintain a strong understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to assist senior leadership with audits and developing our policies and processes Qualifications Required: Professional experience: 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Delivery: Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard. Ability to analyse and drive action to improve the team's metrics. Self-development: Is committed to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Risk & Compliance expertise: Ability to review and interpret policy to support and coach the team to deliver consistent and correct outcomes. Be the escalation point and sign-off final decisions on complex issues, providing robust risk-based rationale. Quality Assurance framework: Ensures the Quality Assurance approach for your given area remains adequate and effective through business change, and to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Trend Analysis: Use data and insights to assess key issues, trends and root causes. Communicates actionable insights to stakeholders to influence and drive positive change, including gaps in policies and processes where relevant. Drives continuous improvement at team and organisational level. Future Ready Technology Leadership: Develops a culture of AI literacy, encouraging experimentation and efficient use of available tools. Identifies and tests strategic opportunities for automation and AI within the QA process. Values & Behaviours Risk & Compliance Management: Inspires, leads and role models expected behaviours, fosters a culture of accountability, curiosity, risk management and continuous improvement. Communication and Influence: Ability to clearly articulate risk, materiality and impacts. Presents clear and concise QA outcomes to senior leaders, summarising key risks and issues, and influences risk-based, proportionate actions. Process improvement: Challenges ways of working, critically assesses data and drives continuous improvement, using data to track impacts and benefits. Organisational skills: Strong organisational skills and time management, and ability to deliver KPIs in a fast paced and high pressure environment. Proactiveness: Punctual, independent, proactive and willing to get things done. You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. I'm interested, how do I apply? Application by 24-Apr-2026 - send your CV and cover letter with the application questions via SmarterRecruiter Application question: What makes you a good fit for the Quality Assurance Team Lead role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Trains and coaches QA specialists to achieve and maintain competence across the team, through accreditation and ongoing monitoring (through Calibration including “Check-the-Checker” testing). Continually perform horizon scanning to identify planned changes which impact QA practices and ensure that assessment performed by QA Specialists adapt to these. Reviews the most complex and high-risk cases and leads on thematic reviews using test scripts and scorecards to assess compliance with policies, guidance and risk appetite. Acts as a Subject Matter Expert, resolving complex queries/escalations from QA specialists and coaching them to drive correct, consistent decision making and effective Root Cause Analysis. Supports Audit/Regulatory activity when required. Leads calibration activity internally within QA, and with other stakeholders (e.g. Operations, Products and Line 2) to ensure consistent, correct outcomes are achieved and drive best practice. Challenges QA findings to ensure they are fair and correct, based on risk appetite and policy. Foster team collaboration, sharing knowledge and best practice and mentor colleagues to enhance team capabilities. Uses advanced analytical techniques and AI to analyse QA outcomes and data to identify trends and analyse/investigate more complex issues and root causes inform actionable insights and recommendations. Presents insights to stakeholders and Forums (when required), influencing continuous improvement. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. Embody and uphold Wise’s values in daily interactions. Qualifications Required: Professional experience: 3+years of QA or experience of working cases in a relevant function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD) inclusive of coaching others in domain relevant subjects. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Self-development: Is committed to learn and develop deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Share insights and best practice with colleagues. Functional skills: Quality Assurance methodology: Good experience of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria, root cause analysis and continuous improvement. Identifies opportunities and takes ownership for driving and influencing improvement across the QA team and wider organisation. Risk and Compliance expertise relevant to the function, including ability to identify and assess risks, interpret and apply policy requirements and guidance, and a strong understanding of the regulatory environment. Analytical Skills: Capable of reviewing complex customer files and evidence robust risk-based decisions regarding . Training and competency assessment: Ability to train and coach QA Specialists on the technical aspects relevant to the domain, as well as all aspects of QA methodology, testing, scoring and root cause analysis to ensure QA Specialists achieve and maintain competency. Systems & tools: Proficient at using systems, dashboards and AI tools to analyse data, trends and provide actionable insights. Actively drives opportunities to use AI for more complex analytical tasks, at individual and team level. Values & Behaviours Critical Thinking: Ability to critically assess information not just at case level but where relevant at an aggregate level (e.g. Segment, product etc) demonstrate attention to detail, constructively challenge, dig deeper where required, and make reasonable and robust decisions with clear rationale and audit trails. Problem Solving with a proven ability to diagnose complex, systemic issues and identify and recommend actions and best practice. Ability to manage challenges to QA results in a proactive and constructive way. Communication and stakeholder management skills: Can clearly explain risks, issues and communicate QA outcomes with key stakeholders at all levels. Adaptability: Proactively identifies, assesses and manages changes impacting the QA team to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. I'm interested, how do I apply? Application by 24-Apr-2026 - send your CV and cover letter with the application questions via SmarterRecruiter Application question: What makes you a good fit for the Quality Assurance Senior Quality Specialist role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite. Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation. Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team. Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails. Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement. When assigned, scope, plan, and execute root cause analysis or targeted investigations. Contributes to team collaboration and knowledge sharing to enhance team capabilities. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. Embody and uphold Wise’s values in daily interactions. Qualifications Required: Professional experience: 2+years of QA or experience of working in a relevant Servicing function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD) for this role. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Self-Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis. Applies consistent standards across all reviews. Risk and Compliance expertise relevant to the function, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function. Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate. Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis. Understands automation, AI, and is comfortable working with evolving tools and technologies to enhance ways of working. Values & Behaviours Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk-based decisions, explaining your rationale to ensure our QA outcomes can withstand audit and regulatory scrutiny. Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified. Documentation and communication skills: Clear, constructive and concise written and verbal skills, with ability to explain risks and issues in simple terms in a constructive and actionable manner. Adaptability: Able to keep up with evolving requirements and ongoing changes impacting QA team, policy, guidance, processes and systems. Open to feedback and continuous improvement. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. I'm interested, how do I apply? Application by 24-Apr-2026 - send your CV and cover letter with the application questions via SmarterRecruiter Application question: What makes you a good fit for the Quality Assurance Specialist role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . And we need a talented Engineering Lead to join our mission. The role The team you'll be working with : Payout Core Whenever Wise needs to deliver money — whether through a customer transfer, a business payout, or an internal operational flow — the payout domain is responsible to make this happen. It receives a request: "pay this amount to this recipient," and figures out the how: which partner integration to use, considering availability, bank holidays, and operational windows. It then coordinates the execution, handles retries when things go wrong, and provides the delivery time estimates customers see. Every outgoing payment at Wise flows through the systems this team owns. Payout Core is a newly formed team, dedicated to owning and evolving this domain. We're building the team from the ground up, and we need an Engineering Lead to shape its technical direction, lead its engineers, and drive an ambitious long-term vision: making the payout domain a product-agnostic platform that any team at Wise can use to send money out. What you'll do You'll be joining Wise as an Engineering Lead for Payout Core, with both tech lead and people manager responsibilities: As a tech lead, you will be responsible for the quality of your team's technical solutions, including code quality, architecture, performance, reliability, and adherence to company-wide engineering standards. You will own the payout domain's technical roadmap — from evolving the domain's architecture to designing the next generation of smart routing. You will make sure the team is building the right product in a scalable, sustainable way. This is a hands-on lead role: you will write code, review code, and contribute directly to delivery alongside your team. As a people manager, you will be responsible for your team's productivity, goal setting, career path identification, and supporting the engineers in their individual growth. You will make sure the team has the right size and mix of people, deciding when to hire and who. You will nurture and evolve the team's ways of working as it transitions into an independent, focused unit. Across both: you will drive the payout domain vision, align stakeholders across the organization, and represent the team in cross-team architectural discussions — both reviewing and producing RFCs for decisions that affect the payout domain. What we offer you High-impact, high-visibility work: every outgoing payment at Wise flows through the systems this team owns. The technical decisions made here shape how Wise delivers money — to every recipient, across every product. A team of experienced engineers with years of context in the payout domain, motivated to push it forward as a dedicated unit. Shape a newly formed team as it becomes an independent unit — with strong existing foundations to build from, define the practices, ways of working, and technical identity of the team, within a culture of empowered teams. A long-term vision that's ambitious and still being defined — optimizing how we route payments across partners, building a product-agnostic payout platform — with the space for the team to define how to get there. A role that grows with the domain — as the payout platform evolves, so will the team's scope and yours with it. You won't be doing this alone — you'll have a team with deep domain expertise beside you, and direct support from engineering leadership across the organization as you shape the team's direction. Qualifications We are fully aware that it is uncommon for a candidate to have all skills listed below, and we fully support everyone in learning new skills with us. So if you have some of these and are eager to learn more, we do want to hear from you. You have experience as a tech lead or engineering manager, with a proven track record of guiding and developing engineers, fostering their growth, and building high-performing, autonomous teams. You have a strong product mindset, consistently prioritizing customer needs and making data-driven decisions. You understand why something is being built, what customer problem it solves, and what the expected impact is. You demonstrate a strong sense of ownership, have excellent communication skills, and a collaborative spirit. You can drive cross-team projects and articulate complex technical concepts to non-technical audiences. You have the ability to own and articulate a technical vision and turn it into a concrete roadmap. You have extensive experience with Java or Kotlin, including proficiency with the Spring framework and understanding of microservice best practices. You are skilled in working with relational databases, including query optimization and designing robust schemas. You are a strong advocate for best coding practices, enjoy writing testable code, and actively participate in code reviews and open feedback. You are comfortable operating in ambiguity — this is a new team with a lot to define and shape. Ultimately, you're someone who gets things done and consistently delivers results. Nice to have: You have experience with payments or financial infrastructure. You have experience building highly reliable and highly available systems in high-traffic environments. What does success look like? You've onboarded and found your place — you understand the team, the domain, and how Payout Core fits within the wider organization You understand the reasons behind problematic payouts and customer difficulties, and how to go about solving them You've built trust with your engineers and have a clear picture of each person's strengths and growth areas You're shaping the technical direction with confidence, making decisions that the team and stakeholders understand and align with You're helping us scale up and build a world-class payout platform by finding solutions to our technical challenges and opportunities Additional information Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Wise Engineering – https://medium.com/wise-engineering What do we offer: Starting salary: €6,666 - €8,416 gross/monthly + Wise's Restricted Stock Units (RSU's) Benefits at Wise and our offices #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you will join: Europe Risk and Controls We ensure customers access Wise services in our region by complying with financial regulations and meeting local requirements. We maintain Wise's financial services reliability and availability through proactive risk assessment. We build comprehensive risk management infrastructure that ensures compliance and enables rapid response to emerging risks, allowing Wise to operate safely at scale and provide customers secure, reliable financial services in our region. We enable compliant financial services by managing risk with minimal friction. We identify, assess, and mitigate risks through automated monitoring, compliance frameworks, and data-driven decisions to support the mission. What does success look like? You'll be having a real world impact by building controls and automations that will enable Wise to offer its products to even more people and businesses across Europe You’ll have onboarded and found your place through understanding your team and tribe vision and how you can contribute You’ll understand how our values can help you guide your work You’ll understand the reasons behind problematic payments and customer difficulties and how to go about solving them You’ll be raising the automation level to enable scaling of the product Understand our customers and the impact our product makes in their lives You’ll help us scale-up and build a world class money transfer product by finding solutions to our technical challenges and opportunities Qualifications What does it take? 3/5+ years of experience Java or other JVM based language, experience with Spring framework and deep understanding of JDBC and database internals. Experience with CI/CD pipelines and Distributed and Concurrent Systems A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Being able to work independently on customer problems is a key to success - you take responsibility and end-to-end ownership of your projects: drive and own them to make sure we hit the goals we want to achieve Close collaboration with product managers, data scientists, data analysts, engineers and other product teams is a must have and is something to expect to happen on a daily basis. Great communication skills and the ability to articulate complex, technical concepts to non-technical audience Experience working with relational and non-relational databases, query optimisation and designing schemas You enjoy writing testable code and believe in Test Driven Development You believe in and follow best coding practices, code reviews and open feedback. You have experience efficiently using AI-tools. Additional information What we offer: 💰 Starting salary: €5750 - €7166 gross/month + Wise's RSUs 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years 🌟Be part of a global team with a global mindset! Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Scaling our Infrastructure; how we make it work Wise Engineering – https://medium.com/wise-engineering #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Team Wise Platform helps banks, software companies and large enterprises leverage Wise’s infrastructure to offer their customers world class payments products through their own channels. Our partners make up some of the world’s biggest banks and online platforms, such as Monzo, N26, and Google. Wise Platform is a start-up within a scale up. We’re based across the world - from Tallinn to New York, London, Singapore and beyond. Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise; from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident. The team are experts in the Wise Platform APIs, and provide 24/7 coverage - based across Tallinn, Singapore, and Austin - in order to maintain the highest quality and reliability for partners’ technical integrations. The Role We’re looking for a Technical Support Engineer for the Integration Success Team to scale our servicing capabilities for the Wise Platform. You’ll be part of a global team whose main focus is ensure that Wise API integration gets an industry leading level of assistance when they need it. You will often take ownership of complex support: from API behaviour issues, to act as first-responders in major incidents and collaborate across global internal teams. Your mission You’ll help support our API customers across different support channels and time zones - primarily with email in queues and also by phone or video conferencing in cases of critical issues. You’ll develop a deep expertise in Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated their solution with us. You’ll collaborate with teams across Wise globally. You’ll contribute to troubleshooting and solving issues that partners report, both independently and collaboratively with internal stakeholders such as engineering and commercial teams. You’ll contribute to product feedback with engineering but sharing and capturing knowledge and trends of issues. Qualifications About You You have previous experience in a technical support engineering role in an enterprise environment, and are familiar with support tooling and terminology You’re confident in testing and debugging REST APIs, interpreting log and querying databases You have strong organisation and prioritisation skills, and you’re able to focus on solving complex challenges at hand while setting expectations with stakeholders You thrive in a support environment, and also drive proactive improvements and initiatives where you identify them. You’re cool under pressure - can navigate and handle the response to several high severity incidents at once - incident management experience is preferable. While this is not a developer role, having basic knowledge of some programming languages would be desirable (eg. Python, JavaScript) The team works 24/5 service levels globally, you’ll be comfortable with some regular out-of-hours and on-call over the weekends. You work well in a team with a diverse group of people from all over the global and cultures and in different time zones. Qualifications Essential Experience is a technical support role for an API product Strong ability to test, troubleshoot REST APIs and understand API documentation Strong communicator who can articulate complex technical concepts to a non-technical audience Experience and willingness to be on call outside of normal working hours (compensated) Familiarity with incident management processes Desired Experience in payments / fintech Enterprise customer environment experience Programming in any language Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for an experienced lead to join our growing AML Investigations team in Tallinn, Estonia . As a FinCrime Operations Senior Lead your mission is to ensure the effective assessment and mitigation of financial crime risks across operations. You will act as a vital connector between operational teams and senior leadership, transforming strategic objectives into actionable directives. Your leadership will prioritize customer focus, regulatory compliance, and sustained operational excellence across multiple specialized teams. Key Responsibilities Executive Leadership & People Development: Lead by example, cultivating a high-performance, results-driven culture across multiple Team Leads and Specialists. Own the talent pipeline: hire, coach, mentor, and develop direct reports, driving career check-ins, skill enhancement, and making recommendations for promotions/salary progression. Implement strong performance frameworks to consistently meet and enhance individual and team KPIs/SLAs, promptly addressing and documenting underperformance. Strategic Planning & Operational Governance: Own the strategic roadmap (spanning several quarters) for your operational area, transforming high-level plans into actionable change. Lead and manage projects from start to finish, driving momentum, delegating tasks , and articulating project impact and value to cross-functional stakeholders. Ensure highest quality standards and compliance are maintained across all tasks, leading root cause analysis and turning insights into improvements. Risk Mitigation & Domain Expertise: Serve as the Subject Matter Expert (SME) in Financial Crime areas (AML/KYC/Fraud), training and coaching your leadership team. Be responsible for developing and driving action plans for operational incident management, detection, response, and remediation. Maintain accountability for escalating critical incidents, high-risk customers, and systemic control weaknesses to senior leadership in a timely and precise manner. Stakeholder Management & Influence: Lead complex projects with multiple, diverse stakeholders (Product, Engineering, Compliance, Senior Management). Negotiate and influence cross-functional teams to drive momentum toward strategic goals. Communicate clearly and confidently, tailoring messages to the audience and using data to deliver impactful and concise updates . Qualifications We are seeking a seasoned leader who combines strategic people management with deep FinCrime expertise to ensure operational governance across our specialized teams. Experience: 3-4 years of experience in FinCrime, KYC/AML, or compliance, with at least 3 years leading small to medium-sized teams. Performance Development: Proven track record of delivering constructive, well-evidenced feedback that drives tangible behavioral change and performance improvement. Advanced Domain Knowledge: Strong understanding of the FinCrime regulatory framework (KYC, AML, FinCrime). Must be able to translate external industry insights and regulatory changes into robust strategies for Wise. Metric Ownership: Experience with forecasting and strategically moving team metrics, coupled with the ability to independently analyze and drive metric improvement. Process Efficiency: Highly process-oriented and efficiency-driven mindset ; able to recognize and proactively resolve recurring issues and streamline processes. Resilience & Quality: Must be able to work with tight deadlines under pressure while maintaining a high level of quality and competence. Communication & Self-Leadership: Excellent verbal and written English skills. Highly punctual, independent, proactive, and thrives in a fast-paced environment, comfortable rapidly switching between topics. Nice to Have Education: Bachelor’s degree in Finance, Business Administration, Law, or a related field. Certifications: ICA, CAMS, or equivalent FinCrime/Risk certification. Tools: Experience using Business Intelligence tools such as Looker, Superset, or Microtab. Additional information If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English as soon as possible. We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job 💚 Our Hiring Process Application Review: We evaluate your experience and skills. Quick Chat with a Recruiter: A brief call to discuss the role and see if Wise aligns with your career goals. First Interview: Meet our FinCrime Senior Leads for a discussion around your leadership and operational delivery experience. Second Interview: Meet with our People Partner and another Senior Lead to discuss your project management skills in driving cross-team change and your practical experience in scaling and managing large, operational teams. Final Interview: An in-depth discussion with our Head of AML Investigations Service Delivery and Global Head of AML Operations to assess your technical and cultural fit. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role As a Finance Analyst at Wise, you will sit at the heart of our mission: money without borders. This role is a unique hybrid, split between the Product Financials and Accounting Operations. You aren't just "running reports." You are building the data infrastructure and analytical models that allow our Product Managers and Controllers to sleep at night. You’ll own the "why" behind the numbers, translating complex transactional data into actionable financial insights. What will you be working on? 1. Cards Product Financials Metric Ownership: Deep-dive into KPIs like Gross Margin, Unit Economics, and Transaction Volumes across 160+ countries. Stakeholder Partnership: Work closely with Financial Controllers to provide assurance on monthly actuals, ensuring internal management reporting aligns with external obligations and different Product teams to ensure they can make the most of Finance data. Modeling: Develop and refine models to understand card-related costs and revenues, identifying efficiency opportunities as we scale. Analytics: Build out dashboards and define metrics that reliably answer the most pressing questions from the business. 2. Support for Accounting Payment Operations Financial Integrity: Ensure consistency between vendor reports, bank statements, and our General Ledger (GL). You’ll be the architect of reconciliation between Finance and third-party systems. Operational Analytics: Build and maintain analytics for payables, payment cycles, invoice aging, and liquidity management to ensure Wise always has the right money in the right place. Optimization: Provide data-driven insights on efficiency and costs to help the Payment Ops team optimize how we move money globally. Feedback Loop: Act as a critical partner to PMs and Engineering by identifying and highlighting data quality gaps that impact financial accuracy. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you! SQL Mastery: You can navigate massive datasets, join complex tables, and write optimized queries for high-volume transactional data. Python Proficiency: You use Python for data manipulation ( pandas/numpy ) and to automate the heavy lifting of financial reconciliations. Data Visualization: You create intuitive dashboards ( Lightdash/Superset ) that allow stakeholders to grasp complex financial drivers or liquidity bottlenecks at a glance. Data Pipelines: You have proven ability to build and maintain analytical models and pipelines (e.g., dbt, Airflow, or similar ), ensuring they are robust and scalable. Qualifications & Experience Experience: 3-5 years in a highly analytical role (Finance, Data Analytics, or Business Intelligence) at a tech or financial services company. Domain Knowledge: Understanding of payment card networks (Visa/Mastercard), accounting and financial data will give you a massive head start. Autonomy: You are comfortable working as an Individual Contributor (IC2), taking full ownership of your domain with a proactive, "find a way" mindset. You are also comfortable challenging decisions and are proactively looking for ways to improve the status quo. The "Plus": Previous experience in Accounting or Corporate Finance is a significant advantage. Understanding the flow from a customer transaction to a GL entry is key. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for a FinCrime Operations Team Lead (focused on PEP Screening) to join our team in Tallinn , Estonia. As a FinCrime Operations Team Lead, you will develop and oversee the daily operations of an analyst or specialist team. Your mission is dual-focused: to effectively mitigate financial crime risks while driving operational efficiency, regulatory compliance, and a customer-centric approach. You will be instrumental in fostering a high-performing culture, acting as a key subject matter expert, and ensuring the team consistently meets or exceeds performance targets (KPIs) . Key Responsibilities People Leadership & Development: Lead by example, fostering a high-performance culture based on ownership and accountability. Coach and mentor team members of varying experience levels, providing regular, actionable feedback and managing performance issues swiftly and effectively. Conduct career map check-ins and make promotion/development recommendations. Operational Management & Excellence: Oversee daily operations, ensuring strict adherence to regulations and internal policies. Drive team and individual performance outcomes , measuring KPIs and quality standards. Identify and propose opportunities for process and tooling improvements, and manage timely administrative tasks (scheduling, hiring, training). Expertise Sharing & Risk: Act as the Subject Matter Expert (SME) in KYC/AML/Fraud/Screening. Support deep dives, identify root causes of problematic cases, and propose solutions. Apply a risk-based approach to financial crime prevention and maintain a comprehensive understanding of regulatory obligations. Stakeholder Management & Strategy: Collaborate closely with stakeholders, acting as the primary liaison between your team and the wider FinCrime organization. Escalate critical incidents (high-risk customers, control weaknesses) in a timely manner and employ impactful communication to convey vision and progress. Accountability: Take full ownership of your team's results, leveraging data to set targets, resolve blockers, and optimize output and efficiency. Qualifications Excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus. At least 1-2 years of leading small to medium sized teams, preferably in operations. Good understanding of the regulatory framework surrounding KYC/AML/Fraud/Risk and financial crime prevention. You are familiar with money laundering methods and other financial crime trends. You can build and maintain an environment where your team is incentivised to make decisions and apply a risk-based approach to their work. This involves the ability to guide the team on the right course or course-correct swiftly when necessary, ensuring resources and focus are directed towards the most impactful tasks. You are punctual, independent, proactive and willing to get things done. Strong operational management and tactical decision-making skills. Can work with tight deadlines under pressure whilst maintaining high level of quality and competency. You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment. Ability to multi-task and take responsibility in challenging situations. You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. A strong process-oriented and efficiency-driven mindset. Proven track record of taking individual ownership and responsibilities as well as being a great team-player. Ability to deliver constructive, well-evidenced feedback that drives tangible behavioral change and performance improvement. Ability to analyze and move of team’s metrics You have the right to work in Estonia - we don't offer visa support for this role. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (KYC/EDD/AML/Fraud/Screening/Risk focused) Ability to use analytics tools like, looker, superset, or other similar platforms. Additional information About this Role Compensation: The monthly gross pay for this position is 3150 EUR Work Eligibility: This role is for candidates who are already authorized to work in Estonia . Unfortunately, we can't sponsor visas for this opportunity. Click here to see the benefits we offer! If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English. We will start reviewing and interviewing candidates from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job! 💚 Hiring Process Application Review: We’ll evaluate your experience and skills. Homework: (3 calendar days to complete) Screening Call with the Recruiter (15 min) First Interview with two Team Leads Final Interview: Meet with our Senior Leads for an in-depth discussion. #LI-KM1 For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Are you ready to shape the future of payments in Latin America, Middle East & Africa and beyond? We’re seeking a strategic and experienced Head of Regional Payment Operations to lead our teams across Latin American and Middle East & African corridors. You’ll play a key leadership role within our global Payment Operations group, directly managing senior function leads and indirectly overseeing over 40+ professionals. This role is perfect for someone with deep knowledge of payment systems, and a passion for automation, compliance, and operational scalability. You’ll work alongside Product, Engineering, Banking, Treasury, and other critical stakeholders to ensure we deliver seamless payment services to customers across the world. What You’ll Do: • Build, lead and grow high-performing payment operations teams • Ensure compliance and SLA excellence across multiple currencies and schemes • Drive efficiency and scalability through AI, automation, and process transformation • Partner cross-functionally to scale our payments infrastructure What You’ll Need: • 5+ years in payment ops or a similar field, 3+ years leading other leaders • Fintech, banking, or Service design experience • Expertise in Payments and regulatory frameworks • Passion for operational efficiency and team development Location: Sao Paulo OR Tallinn Qualifications Must-Have: • 5+ years total in payments or ops leadership roles in a Global environment • 3+ years managing leaders of teams • Domain knowledge of payment schemes • Experience scaling ops orgs via automation and AI • Strong compliance and risk management awareness • Background in financial services (FinTech, PSPs, banks) • Excellent cross-functional stakeholder communication Nice-to-Have: • Product background or experience launching payment products • AI/ML or automation tools experience in ops • Technical understanding of APIs or system architecture • Led international teams or expansion projects Additional information Salary: 5,550 - 7,450 EUR gross monthly + RSUs For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As a Lead Data Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here’s how you will be contributing: Analytical Capacity Planning and Forecasting. Focus on building and refining analytical models for strategic capacity planning. Take ownership of forecasting efforts to align with business growth and operational demands. Data Pipeline Ownership. Take ownership of data pipelines to maintain and improve data flow, ensuring reliability and accuracy. Predictive Modeling and Cause and Effect Analysis. Develop and implement robust models to predict outcomes and perform cause and effect analysis to identify key drivers, optimise processes, and enhance decision-making and strategic planning. Strategic Support and Analysis. Provide critical insights to assess the operational health of the KYC/FinCrime function, conduct in-depth cost analysis, and offer detailed analysis of operational metrics (including quality) to understand impacts on customer experiences. Performance Tracking and Initiative Optimisation. Monitor and track the performance of key strategic initiatives, capitalising on optimisation opportunities to enhance operational outcomes. KPI Implementation and Target Setting. Lead the development and implementation of the operations KPI tree and the target-setting framework, integrating these within reporting pipelines and strategic operations. Stakeholder Collaboration and Process Standardisation. Collaborate closely with various stakeholders to standardise processes across forecasting, scheduling, and real-time operations, promoting continuous improvement and strategic alignment. This is an IC3 role. For more information on our Analytics Career Map and levelling structure, click here . What you will bring: Quantitative Foundation. Ideally, you have a background in statistics, maths, physics, engineering, economics, or another scientific field. You apply first-principles thinking to break down complex operational problems. A Statistical Mindset. You have a natural grasp of data logic. You don't just look at averages; you understand distributions, variance, and significance. You enjoy applying that rigor to messy, real-world operational data to separate signal from noise. You have 4+ years of experience in analytics with demonstrated ability to approach complex problems with a strategic mindset, identifying innovative solutions that drive operational improvements. You have a background working with operational team analytics including capacity planning, forecasting, efficiency analysis, quality assurance, predictive analytics, and experimentation. You have experience working with complex data models in SQL (our warehouse is Snowflake) and analysing it using advanced SQL/Python/R Able to demonstrate that you can tell a story and proactively give guidance on strategy based on insights You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data You have a bias to action - you identify what needs to be done and make it happen. Some extra skills that are great (but not essential): Prior experience in Operation domains You have experience working with a WFM or Quality team. You have experience working with WFM Systems You have experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis methods Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your mission: Ownership of complex accounting areas: You will be responsible for a variety of accounting challenges (including Share Based Payments (IFRS2)) requiring both strong data processing skills (manual and semi-automated calculation files) and knowledge of financial reporting and international accounting standards). This includes: performing controlling over the area; managing and coordinating improvement projects aimed to make accounting processes more reliable, efficient and automated; collaborating with various finance and other teams to obtain understanding about transactions and work out appropriate accounting processes and sufficient controls to mitigate operational risks. Project Management: As a UK‑listed company preparing for a potential dual‑listing in 2026, Wise is working on strengthening the design and operating effectiveness of its internal controls. You will lead the SOX controls uplift within the General Accounting team, driving improvements in both control design and execution. This role will give you the opportunity to: Own your own path to success – You’ll have a high level of autonomy and responsibility. Develop an in-depth knowledge in accounting – Challenge your IFRS and US Gaap skills, knowledge and abilities in a wide variety of accounting areas. Work in a team – You’ll have an opportunity to work together with like-minded, highly experienced and results oriented people. Inspire teams with your ideas, strategy, knowledge and self-starting attitude. Grow with the role – You will have the opportunity to develop your leadership skills as the business and Finance function grows in complexity. Qualifications About you: Practice – You have prior experience as Senior Accountant, Financial Controller or Audit Manager. Prior experience in international/listed companies or FinTech would be highly beneficial. You have practical experience in managing accounting projects and demonstrated resilience to break through and overcome challenges. You may have built things from scratch. Theory – Strong understanding of the core accounting principles (IFRS and/or US Gaap knowledge is a must.) Ownership – You work independently, assume responsibility and make your own judgements. You are prepared to take ownership over complex new areas and solve problems with minimal guidance. Love getting things done – You are not afraid to roll up your sleeves and take responsibility to do whatever needs doing to solve problems. Collaborative and influencing skills – You work well in an international team environment, and know how to have an impact through others. You have partnered with internal and external stakeholders and have strong communication skills. Additional information Salary range - 3,300 to 4,300 EUR gross monthly (+ RSU's) This role is based in our Tallinn office and requires the individual to have full working rights within Estonia to apply, and the willingness to come into the office 3 days a week as per our hybrid working model. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Payment Processing Platform Our goal is to provide reliable and scalable services that can be used by all the other product teams in the company. We provide such systems for transfers, and payouts domains. We want our platform to be easy to use, integrate, and extend, while also enforcing good practices, risks mitigation, and maintaining high performance. What does it take: A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Great communication skills to drive cross team projects The ability to articulate complex, technical concepts to non-technical audience You enjoy writing testable, easy to extend, high-quality code You have solid Java 11 plus knowledge, experience with Spring framework and microservice best practices Advocate for best coding practices, code reviews and open feedback Experience Distributed and Concurrent Systems Hands on knowledge of microservice architecture patterns Experience working with relational databases, messaging queues and designing schemas Qualifications What does success look like?: You’ll have onboarded and found your place through understanding your team and tribe vision and how you can contribute You’ll understand how our values can help you guide your work You’ll understand the reasons behind problematic payments and customer difficulties and how to go about solving them You’ll be raising the automation level to enable scaling of the product Understand our customers and the impact our product makes in their lives. You’ll help us scale-up and build a world class money transfer product by finding solutions to our technical challenges and opportunities What you get back: The empowerment to solve problems your way and the freedom to have real impact on customers’ lives. Loads of development opportunities in a growing team through launching new products / features consistently in an in-demand region. A fun work environment with social activities and events Travel opportunities to other Wise offices around the world Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Staff Data Scientist to join our growing AML Team in Tallinn, Estonia. This role is a unique opportunity to work behind the scenes of company transactions, develop our risk detection and assessment to the next level regarding regional typology understanding and at the same time, provide our customers with the seamless service they deserve. What you build will have a direct impact on Wise’s mission and millions of our customers. About the Role: The AML team at Wise is dedicated to safeguarding our platform against financial crime, while ensuring seamless service for our legitimate customers. Leveraging cutting-edge machine learning, real-time transaction monitoring, and data analysis, our team is responsible for developing and enhancing AML detection systems which have evidenceable regional coverage of different financial crime typologies and red flags. Software engineers, data analysts, data scientists and compliance specialists collaborate on a daily basis to continuously improve our systems and provide support to our AML investigation team. Our vision is: Build a globally scalable AML prevention and detection engine to maintain Wise as a secure environment for our legitimate customers. Utilise machine learning techniques to identify potential risks associated with customer activity. Foster a strong partnership between our AML investigators and the product team to develop solutions that leverage the expertise of AML investigation specialists. Not only meet the requirements set by regulators and auditors but also surpass their expectations. We are looking for a highly skilled Staff Data Scientist to lead technical innovation and drive the development of advanced data science solutions. This role is pivotal in enhancing our AML detection capabilities. Here’s how you’ll be contributing: Innovate and Develop: Lead the development and deployment of machine learning models, including neural networks, anomaly detection, graph-based models, Transformers. Design and build modular detection systems able to detect in an evidenceable way red flags and typologies across different regions where Wise operates. Lead and Collaborate: Mentor team members and promote adoption of AI workflows for automation across the business. Collaborate with cross-functional teams to integrate data science solutions into AML detection product offerings. Deploy and Integrate: Develop scalable deployment strategies together with Platform teams and integrate LLMs with AI agents for seamless production use. Optimize and Evaluate: Conduct large-scale training and hyperparameter tuning, and define performance metrics to ensure high-quality model outputs. Data Strategy and Management: Design and implement strategies for data collection, curation, and augmentation to support robust model training. Documentation and Reporting: Communicate complex data findings to non-technical stakeholders effectively. Document the development and maintenance processes for models and features. Qualifications A bit about you: Demonstrated expertise (5+ years) in developing and deploying production-grade AI systems and Machine Learning (ML) in financial risk or fraud domains. Technical Proficiency: Skilled in Python, capable of delivering production-ready Python services as required; possesses hands-on experience with neural networks and deep learning models; has comprehensive knowledge of machine learning frameworks such as TensorFlow or PyTorch, as well as AI agent frameworks like LLamaIndex and LangGraph; well-versed in LLM orchestration and MCP usage. Data-driven mindset: skilled in designing data strategies, including data collection, curation, and augmentation, to support model development. Experience with big-data frameworks and working with large scale databases. Technical leadership and mentorship: demonstrated ability to guide, mentor and level-up teams on technical aspects, fostering a collaborative and innovative work environment. Excellent communication skills, capable of simplifying complex technical concepts for easy understanding; able to adapt communication style to suit different audiences; can effectively engage and advise both technical and non-technical stakeholders with clarity and logic. A strong product mindset with the ability to work independently in a cross-functional and cross-team environment. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The opportunity Own the systems that power how Wise onboards third parties, signs contracts, and pays them. You’ll simplify processes, ship automation through configuration, and make the third-party lifecycle faster and safer. Wise works with a wide range of partners, including third-party vendors and banking service providers, managing contracts and approvals across the board. This role improves the systems and workflows behind that lifecycle. You’ll design and deliver process automation across procurement, third-party risk, contracting (CLM), and intragroup service flows, using the business tools we run at Wise. This is not a software engineering role: you won’t write code or manage engineers. You’ll deliver outcomes through problem framing (discovery and design), process refinements, hands-on platform configuration, governance, integrations with partner teams/vendors, testing, release management, and training. If you enjoy turning complex operational work into simple, automated workflows - and shipping real changes - you’ll thrive here. What you’ll be doing You will own the full lifecycle of improving how Wise onboards third parties and manages contracts - from finding the problem, to shipping the change in our tools, to making sure it works end-to-end across teams. Discover & design processes: Understand the current journey, find the biggest blockers, and design simpler workflows/processes across onboarding, third-party risk, contracting, renewals, offboarding, and related TPM processes. Build & ship changes (hands-on): Configure our platforms to implement what you designed - build, test, and release improvements safely (no coding required). You’ll also partner with an implementation team/vendor support when needed to deliver faster. Own the domain as a product: Take accountability for multiple TPM tools/areas - maintain a clear backlog, make prioritisation decisions, and ensure the team ships work that improves cycle time, quality, and control. Enable & align stakeholders: Make your changes stick - document, train, drive adoption, and run lightweight governance so the tools stay reliable. You’ll be the go-to owner for your platforms. What success looks like Third Party Lifecycle related process are faster with fewer manual steps Changes ship safely with high adoption and low rework Stakeholders have clear metrics to steer priorities You’re a trusted partner across Procurement, Third Party Risk and Finance Qualifications What you will need Hands-on platform delivery: you have configured/administered business systems or workflow tools and shipped changes yourself Strong problem framing: you can go from ambiguity → clear scope → user stories → acceptance criteria Cross-functional delivery: you can drive outcomes with stakeholders, our tooling vendors, and partner teams Strong communication: you write clear docs/specs and explain complex topics in simple terms and are able to speak in front of wider teams. Quality mindset: you care about testing, releases, and long-term reliability (not just “shipping”) Nice to have Experience in procurement, third-party risk, vendor onboarding, CLM/contracts, finance ops, or compliance workflows Process mapping / service design (journey mapping, BPMN) Integration mindset (systems dependencies, data flows, APIs at a conceptual level) Experience working with the tooling vendors and how to manage the relationship and get the best out from the product. Experience building reporting when tools aren’t perfect (pragmatic, iterative approach) What we are not looking for Strategy-only roles with no shipping track record Pure project management roles without hands-on tooling/configuration delivery Candidates who avoid tools, ambiguity, or cross-functional work Additional information If you are interested in this role, please submit your CV on or before 6th Feb 2026 For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for a talented Software Engineer to join our team and take on a critical role in optimizing and extending our Microsoft Business Central (BC) environment. In this high-impact position, you will contribute to the configuration, customization, and integration of BC to support seamless business operations. You'll play a key role in building robust integrations with third-party applications, managing the underlying infrastructure, and leading our migration to the cloud-based version of BC. If you have hands-on experience with BC development, enjoy solving complex integration challenges, and are passionate about delivering scalable enterprise solutions, we want to hear from you. This role is ideal for a strong full-stack engineer with expertise in ERP systems, particularly Microsoft Business Central, who thrives on tweaking configurations, deploying updates, and ensuring reliable data flows across our ecosystem. What You'll Do Configure, customize, and extend Microsoft Business Central using AL (Application Language) or C/AL, including building and maintaining custom pages, reports, and extensions to meet business needs. Design, develop, and deploy integrations between Business Central and third-party applications via APIs (e.g., OData web services, REST APIs), enabling data synchronization for workflows like inventory, finance, and CRM. Manage and optimize the Microsoft SQL Server database that powers Business Central, ensuring data integrity, performance tuning, high availability, and compliance with best practices. Implement and maintain CI/CD pipelines using tools like Azure DevOps or GitHub Actions for efficient deployment, testing, and versioning of BC customizations and extensions. Collaborate closely with business stakeholders, IT teams, and external vendors to gather requirements, troubleshoot issues, and deliver solutions that enhance operational efficiency. Lead the planning and execution of our migration from on-premises Business Central to the cloud (SaaS) version, including data migration, configuration transfer, and minimal downtime strategies. Uphold security, reliability, and monitoring standards for BC environments, including role-based access, audit trails, and proactive issue resolution. Participate in on-call rotations as needed to support production systems and contribute to process improvements for faster incident response. Qualifications Strong proficiency in Microsoft Business Central development, including configuration, extension building, and customization using AL/C/AL. Hands-on experience with Microsoft SQL Server management, including querying, indexing, backup/recovery, and performance optimization. Expertise in CI/CD practices and tools (e.g., Azure DevOps, PowerShell scripting) for deploying and managing BC updates and extensions. Proven track record in building API-based integrations (RESTful, SOAP, OData) with third-party systems, such as Salesforce, Shopify, or custom apps. A strong product mindset with a focus on user experience, including designing intuitive extensions and workflows within BC. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to break down complex problems into actionable milestones that deliver quick value. Curiosity and drive for continuous learning, especially around Microsoft ecosystem updates and cloud technologies. Familiarity with ERP concepts and business processes (e.g., finance, supply chain) is essential. We recognize that few candidates will have every skill listed, and we're committed to supporting your growth. If you meet most of these and are excited to dive deeper into Business Central, we'd love to talk! Nice-to-Haves Experience with Microsoft Dynamics 365 integrations or other ERP systems (e.g., SAP, Oracle). Knowledge of cloud migration strategies for Business Central, including Azure-based deployments and hybrid setups. Proficiency in Power Platform tools (e.g., Power Automate, Power BI) for enhancing BC workflows. Background in agile methodologies and version control with Git. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you’ll be working with: Core Accounting in Finance Finance drives financial accounting, business monitoring and representing Wise financials to board, investors, regulators and auditors. Their focus is on running financial processes in an efficient, scalable and controlled manner and ensuring timely and accurate financial reporting. Finance Services at Wise record over 1 billion ledger entries per month, averaging at 40,000 events per minute. Teams in Finance are responsible for the following: Core Accounting: Providing ledger as a service and responsible for the Third Party integrations along with spitting the financial aggregations out. Finance Implementation: Journaling of financial transactions of new customer products/features Integrations Experience: Improving the experience and process of onboarding new product financials. Data & Assurance: Managing the governance and controls over all financial data About the Role As an Senior Software Engineer to join our Core Accounting team you would be responsible for shaping and delivering some of the key initiatives and functionalities in the team like: Design, shape, develop, and test applications using Java, Spring Boot, PostgreSQL, Kafka and React in a micro services environment Participate in the development of our ledger as a service, aggregation pipeline for financials, and 3rd party integrations Learn and take ownership of the 3rd party systems we in finance have and how we integrate with them Work cross-functionally in squads who are vital to driving the mission of making ledger and financials more timely, accurate and controlled. Create clear and helpful interfaces, whilst maintaining consistency, maintainability and performance Collaborate with cross-functional teams to identify and prioritize product requirements Write clean, efficient, and well-documented code that adheres to our coding standards Participate in code reviews and contribute to the improvement of our codebase Participate in team ceremonies and planning cycles Qualifications What You'll Do Technical Leadership & Delivery Own large-scale projects: Lead the technical roadmap and deliverables for significant, impactful initiatives (8+ engineering weeks) Design scalable systems: Build backend services and APIs with a long-term approach, using design patterns that enable easy iteration and scaling Full-stack contribution: Work across the entire stack with particular strength in backend technologies, ensuring seamless integration between frontend and backend systems Maintain system reliability: Take accountability for the availability, reliability, and security of the systems you build API-first design: Ensure all products are designed with strong, well-documented APIs that partners and internal teams can easily consume Product & Strategic Impact Drive technical roadmap: Own and contribute to your team's technical roadmap alongside product partners Product thinking: Provide strong feedback on product roadmaps, always able to articulate why something is being built, what customer problem it solves, and expected impact Technical debt management: Proactively address technical debt and plan work to keep it within risk appetite Cross-team collaboration: Promote collaboration across teams to minimize duplicate work and align everyone toward common goals Mentorship & Team Excellence Mentor engineers: Coach and assist other engineers in your team and broader engineering guilds Own onboarding: Lead the onboarding process for new engineers joining your team Engineering practices: Ensure your team follows Wise's engineering best practices (observability, security, database usage, testing, etc.) Additional information What We're Looking For Technical Expertise Backend mastery: Expert-level knowledge in backend technologies with up-to-date knowledge of your discipline Full-stack capabilities: Strong understanding of frontend technologies and ability to work across the entire stack Distributed systems: Solid understanding of distributed systems, microservices, and how to design them effectively System design: Experience designing and building scalable, maintainable systems with proper abstractions Leadership & Collaboration Mentorship skills: Proven ability to coach and develop other engineers Cross-functional collaboration: Excellent communication skills across engineering, product, design, and other functions Ownership mindset: Embrace long-term ownership while building redundancy and knowledge sharing Cultural contributor: Exemplify Wise values and contribute For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .