Scoro

Office Manager

Scoro

· УдалённоПолная3 нед. назад

About the roleAt Scoro, the office is where people come together to collaborate, celebrate, and connect. As our Office Manager, you’ll play a key role in shaping that everyday experience.You’ll take ownership of our Tallinn office of 90 people and ensure everything runs smoothly behind the scenes. You’ll help create a positive atmosphere, support team events and celebrations, and make sure people feel good coming into the office. From facilities and supplies to vendors, maintenance, and workplace safety, you’ll keep the environment well-organized and ready for work.You will be part of the People Operations team, working closely with colleagues across the business to support a great employee experience.This role is a great fit for someone who is highly organized, solution-oriented, and enjoys working closely with people in a lively office environment. If this sounds like you, we’d love to hear from you.<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/e7a4273d-7702-40f7-88d9-26131bae5862/original.jpeg" alt="" title="" data-alignment="left"></figure><hr>&nbsp;What you’ll do<ul><li>Create a welcoming and positive office experience for Scoro’s employees and guests in our Tallinn office.</li><li>Provide administrative and workplace support to our Riga office and remote teams.</li><li>Keep our office running smoothly by overseeing facilities, supplies, maintenance, cleanliness, and relationships with service providers.</li><li>Plan and coordinate memorable team events, celebrations, and office activities that strengthen our culture.</li><li>Be the first point of contact for office-related questions, visitors, deliveries, and general external communication.</li><li>Coordinate business travel, including flights, accommodation, and other travel arrangements.</li><li>Ensure a safe, healthy, and well-organized work environment by managing workplace health &amp; safety responsibilities and related documentation.</li><li>Lead and improve office environment and workplace experience initiatives, continuously looking for ways to make Scoro an even better place to work.</li><li>Support day-to-day administrative processes and jump in wherever an extra pair of hands is needed.</li></ul><hr>What we’re looking for<ul><li>Previous experience in office management, workplace experience, operations, or project coordination.</li><li>A passion for creating a great employee experience and a positive office environment.</li><li>Strong organizational skills with the ability to manage multiple priorities and keep things running smoothly.</li><li>A warm, outgoing, and positive personality. You enjoy connecting with people and creating an environment where everyone feels included.</li><li>A proactive, hands-on attitude. You take ownership, solve problems, and aren’t afraid to roll up your sleeves when needed.</li><li>Strong communication and relationship-building skills with colleagues, guests, and external partners.</li><li>Great attention to detail while never losing sight of the bigger picture.</li><li>Confidence using digital tools and curiosity to improve processes through technology.</li><li>Excellent written and spoken Estonian and English.</li></ul><hr>Here’s what awaits you at Scoro<ul><li>Possibility to Make an Impact: Be a part of a highly driven team working on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</li><li>Stock Options Package: Be part of Scoro’s growth and share in our success.</li><li>Health Benefits: Three paid medical days, health insurance or Stebby compensation, and mental health services.</li><li>Great Office Environment: A modern and cosy, dog-friendly office in central Tallinn with a fully stocked kitchen, a balcony overlooking the Old Town, and plenty of space to collaborate and recharge.</li><li>Annual Leave: over 5 weeks of paid time off with the freedom to use your vacation days flexibly, whether that’s a single day or a longer break.</li><li>Loyalty Days: 1-5 extra holiday days per annum based on tenure.</li><li>Continuous Learning: Invest in your growth with training, an individual budget for books and courses, and unlimited access to Udemy.</li><li>Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.</li><li>Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</li><li>Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on<a target="_blank" href="https://www.instagram.com/teamscoro/"> Instagram</a> and<a target="_blank" href="https://www.scoro.com/blog/category/scoro/"> Scoro’s Blog</a>.</li></ul>The monthly gross salary range for this role is €2000–2200, depending on experience, skills, and overall fit.<hr>What happens nextSend your application in English, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better.The interview stages are:<ol><li>Recruiter screening call (online)</li><li>Hiring manager interview (office)</li><li>Cognitive Test - Tripod test (online)</li><li>Team meeting and Practical assignment (office)</li></ol>If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit at Scoro: A Sneak Peek Inside</a>.Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Support Specialist

Scoro

· УдалённоПолная4 нед. назад

About the RoleIn this role, you’ll be the first point of contact for our global users, helping them get the most out of Scoro. Whether it’s answering questions, troubleshooting issues, or guiding customers through product features, you’ll make sure every interaction is clear, friendly, and effective.You’ll work closely with our Customer Success, Product, and Engineering teams, sharing customer insights and helping us continuously improve the user experience. Your work will have a direct impact on how thousands of professionals around the world experience Scoro.If you have experience in B2B technical support, enjoy solving problems, and are excited to grow your career in an international SaaS scale-up, we’d love to hear from you.This role is open to candidates based in Estonia or Latvia. Some flexibility is required to occasionally support customers in the Australia and New Zealand time zones.👉 Learn more about the Support team in <a target="_blank" href="https://www.scoro.com/blog/a-chat-with-scoro-support-manager-jaanika-peres">this blog post</a> featuring our hiring manager, Jaanika.<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/d39129f0-89cf-4822-90f5-4d276ca01e72/original.jpeg" alt="" title="" data-alignment="left"></figure>What will you do<ul><li>Respond to customer inquiries primarily through email, with occasional Zoom calls when a more personal touch is required.</li><li>Provide clear guidance and advice to users on how to use Scoro effectively.</li><li>Escalate more complex technical issues to the development team, and follow up to ensure timely resolution.</li><li>Track and update support tickets to reflect accurate status and communication history.</li><li>Collaborate with Customer Success, Product, and Engineering to improve the overall user experience.</li><li>Contribute to our internal knowledge base by documenting common questions and solutions.</li></ul><hr>You’d be a great fit if you have<ul><li>2–3 years of experience in customer support or service, preferably in a B2B SaaS environment.</li><li>Excellent communication skills in English, both written and spoken.</li><li>A strong sense of empathy and a customer-first attitude.</li><li>Good problem-solving skills and the ability to learn new tools and systems quickly.</li><li>Organised and detail-oriented, with a desire to improve how things work.</li><li>Comfortable using support tools such as Zendesk (or similar platforms).</li></ul>Bonus points for<ul><li>Familiarity with Scoro or similar project management/CRM tools.</li><li>Experience working in a distributed or remote team.</li><li>Knowledge of Planhat or another customer success platform.</li><li>Estonian language skills.</li></ul><hr>Here’s what awaits you at Scoro<ul><li>Possibility to Make an Impact: Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</li><li>Stock Options Package: Be part of Scoro’s growth and share in our success.</li><li>Health Benefits: Three paid medical days, option to choose between health insurance (or Stebby compensation for Estonian-based candidates), and mental health services.</li><li>Hybrid Work: We don’t have mandatory office days. Join us in our cozy Tallinn or Riga office, or work from wherever you feel most productive.</li><li>Annual Leave: Over 5 weeks of paid time off, with the freedom to use your vacation days flexibly, whether that’s a single day or a longer break.</li><li>Loyalty Days: 1-5 extra holiday days per annum based on tenure.</li><li>Continuous Learning: Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.</li><li>Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.</li><li>Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</li><li>Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on <a target="_blank" href="https://www.instagram.com/teamscoro/">Instagram</a> and <a target="_blank" href="https://www.scoro.com/blog/category/scoro/">Scoro’s Blog</a>.</li></ul>The monthly gross salary range for this role is €1800-2000, plus a quarterly bonus based on individual and team performance.<hr>What happens nextSend your application in English, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better.The interview stages are<ul><li>Written home assignment (online)</li><li>Recruiter screening call (online)</li><li>Hiring manager interview (online)</li><li>Team meeting (online or office)</li><li>Cognitive Test - Tripod test (online)</li></ul>If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit at Scoro: A Sneak Peek Inside</a>.Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Business Development Representative

Scoro

· УдалённоПолная1 мес. назад

We’re looking for a driven Business Development Representative to join our team in the UK! As a BDR at Scoro, you’ll play a key role in generating new business opportunities to drive our growth. Your responsibilities will include booking outbound meetings through a combination of cold calls, emails, social outreach, networking or events. You’ll engage with key decision makers to qualify leads for sales conversations and work closely with the wider marketing and sales team to turn prospects into qualified opportunities. This role is an ideal fit for you if you feel best connecting with prospects over the phone and describe yourself as ambitious, optimistic and results-driven. Our UK team is working fully remote, but meeting occasionally for events and twice per year in Estonia for Global Week.If this sounds interesting to you, send your application. We don’t have a set deadline and will begin reviewing candidates immediately.👉If you’re curious about what life in our sales team is like, take a look at <a target="_blank" href="https://www.scoro.com/blog/inside-scoro-sales-team-meet-kristel-saluste">this blog post</a>.<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/f258af36-e5aa-4a68-b123-38cf08bf9d74/original.png" alt="" title="" data-alignment="left"></figure>What you'll do<ul><li>Generate opportunities: Book outbound meetings through cold calling, email outreach, social channels, and networking.</li><li>Collaborate: Work closely with Account Executives and the wider marketing team to move opportunities further down the funnel at the right time.</li><li>Nurture prospects: Engage C-level and Director-level stakeholders, earn trust and nurture relationships through sharing timely educational materials, event invites and more.</li><li>Own your work: Keep track of your active pipeline and potential opportunities to ensure timely reengagement or lead capture.</li></ul><hr>You’d be a great fit if you <ul><li>Have experience in a sales or customer-facing role where you’ve worked with performance targets and consistently met or exceeded them, ideally in SaaS or tech companies.</li><li>Are comfortable with high-volume outreach and enjoy connecting with prospects over the phone.</li><li>Demonstrate strong emotional intelligence and remain positive and focused on your targets, even in challenging situations.</li><li>Are great at time management and prioritization and know what to focus on to drive the most impact.</li><li>Have excellent communication skills, and can explain complex topics easily to different audiences.</li><li>Genuinely enjoy sales and are motivated to keep learning and improving in the role.</li><li>Are curious and proactive about trying new tools, methods and approaches to continuously improve your output.</li></ul>Bonus Points For<ul><li>Experience in exceeding targets while selling SaaS to C-Suite Executives in the professional services industries (e.g., marketing, advertising, architecture, consultancy).</li><li>Previous experience with tools such as Hubspot, SalesLoft, LinkedIn Sales Navigator.</li><li>An interest in technical details and software, demonstrating curiosity about industry trends, innovations and sales.</li></ul><hr>Here’s what awaits you at Scoro<ul><li>Possibility to make an impact and build a career in tech sales:&nbsp;Work on a meaningful, globally-used product that helps businesses streamline their workflows and achieve more.</li><li>Stock Options Package: Be part of Scoro’s growth and share in our success.</li><li>Health Benefits: AXA health insurance, three paid medical days, and covered mental health services.</li><li>Pension Plan: We offer a pension plan through Smart Pension, including an employer contribution.</li><li>Annual Leave: 28 working days per year, plus bank holidays.</li><li>Loyalty Days: 1-5 extra holiday days per annum based on tenure.</li><li>Work Where You Thrive: Our UK team is fully remote, occasionally meeting in London for events.&nbsp;</li><li>Home Office Setup Allowance: For setting up your remote home office.</li><li>Paid Maternity &amp; Paternity Leave: 12 weeks of maternity and 8 weeks of paternity leave after 12 months of tenure.</li><li>Global Gatherings: Travel to Estonia and meet the entire Scoro team at our bi-annual company-wide event.</li><li>Continuous Learning: Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.</li><li>A Unique Company Culture: A diverse international team built on trust, teamwork, and laughter. Get a glimpse of life at Scoro on <a target="_blank" href="https://www.instagram.com/teamscoro/">Instagram</a> and <a target="_blank" href="https://www.scoro.com/blog/category/scoro/">Scoro's Blog</a>.</li></ul>The annual gross salary range for this role is 40.000-50.000 GBP, with the potential to earn 20.000 GBP through a performance bonus.<hr>What happens nextIf you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit at Scoro: A Sneak Peek Inside</a>.The interview stages are<ul><li>Recruiter screening call (online)</li><li>Task and hiring manager interview (online)</li><li>VP interview (online)</li><li>Cognitive Test - Tripod test (online)</li><li>Team chat (online)</li></ul>Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Business Development Representative

Scoro

· ГибридПолная1 мес. назад

We’re looking for a driven Business Development Representative to join our team in Tallinn or Riga!As a BDR at Scoro, you’ll play a key role in generating new business opportunities to drive our growth. Your responsibilities will include booking outbound meetings through a combination of cold calls, emails, social outreach, networking or events.You’ll engage with key decision makers to qualify leads for sales conversations and work closely with the wider marketing and sales team to turn prospects into qualified opportunities.Your working language will be English, and we expect you to have native or near-native written and spoken English language skills.This role is an ideal fit for you if you feel best connecting with prospects over the phone and describe yourself as ambitious, optimistic and results-driven.If this sounds like you, send your application in English. We don’t have a set deadline and will begin reviewing candidates immediately.<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/f258af36-e5aa-4a68-b123-38cf08bf9d74/original.png" alt="" title="" data-alignment="left"></figure>What you'll do<ul><li>Generate opportunities: Book outbound meetings through cold calling, email outreach, social channels, and networking.</li><li>Collaborate: Work closely with Account Executives and the wider marketing team to move opportunities further down the funnel at the right time.</li><li>Nurture prospects: Engage C-level and Director-level stakeholders, earn trust and nurture relationships through sharing timely educational materials, event invites and more.</li><li>Own your work: Keep track of your active pipeline and potential opportunities to ensure timely reengagement or lead capture.</li></ul>If you’re curious about what life in our sales team is like, take a look at <a target="_blank" href="https://www.scoro.com/blog/inside-scoro-sales-team-meet-kristel-saluste">this blog post</a>.<hr>You’d be a great fit if you<ul><li>Have excellent written and spoken English at a near-native level, and can explain complex topics easily to different audiences.</li><li>Have experience in a sales or customer-facing role where you’ve worked with performance targets and consistently met or exceeded them, ideally in SaaS or tech companies.</li><li>Are comfortable with high-volume outreach and enjoy connecting with prospects over the phone.</li><li>Demonstrate strong emotional intelligence and remain positive and focused on your targets, even in challenging situations.</li><li>Are great at time management and prioritization and know what to focus on to drive the most impact.</li><li>Genuinely enjoy sales and are motivated to keep learning and improving in the role.</li><li>Are curious and proactive about trying new tools, methods and approaches to continuously improve your output.</li></ul>Bonus Points For<ul><li>Experience in exceeding targets while selling SaaS to C-Suite Executives in the professional services industries (e.g., marketing, advertising, architecture, consultancy).</li><li>Previous experience with tools such as Hubspot, SalesLoft, LinkedIn Sales Navigator.</li><li>An interest in technical details and software, demonstrating curiosity about industry trends, innovations and sales.</li></ul><hr>Here’s what awaits you at Scoro<ul><li>Possibility to make an impact and build a career in tech sales: work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</li><li>Stock Options Package: Be part of Scoro’s growth and share in our success.</li><li>Health Benefits: Three paid medical days, private health insurance (or Stebby compensation in Estonia), and covered mental health services.</li><li>Hybrid Work: We don’t have mandatory office days. Join us in our cozy Tallinn or Riga office, or work from wherever you feel most productive.</li><li>Annual Leave: Over 5 weeks of paid time off.</li><li>Loyalty Days: 1-5 extra holiday days per annum based on tenure.</li><li>Continuous Learning: Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.</li><li>Community and Activities: Connect with teammates through on-site and hybrid events, and employee-led initiative groups.</li><li>Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</li><li>Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on <a target="_blank" href="https://www.instagram.com/teamscoro/">Instagram</a> and <a target="_blank" href="https://www.scoro.com/blog/category/scoro/">Scoro’s Blog</a>.</li></ul>The monthly gross salary range for this role is €2,500-3,000, with the potential to earn 30% through a performance bonus.<hr>What happens nextIf you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit at Scoro: A Sneak Peek Inside</a>.The interview stages are<ul><li>Recruiter screening call (online)</li><li>Task and hiring manager interview (online)</li><li>VP interview (online)</li><li>Cognitive Test - Tripod test (online)</li><li>Team chat (online)</li></ul>Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Head of Product

Scoro

· ГибридПолная1 мес. назад

We're looking for a Head of Product to lead our Core Product area. This team owns the backbone of Scoro's platform: estimation, resourcing, time tracking, and invoicing.In this role, you'll own the vision, strategy, and roadmap for these foundational product areas. You'll mentor Product Managers, collaborate closely with engineering, design, and product marketing, and partner with leadership to shape how Scoro evolves. You'll report directly to the CEO, playing a key role in driving the product direction of the company.We're looking for someone with SaaS product leadership experience who thrives in complexity and can balance strategic thinking with hands-on execution.Experience working in a professional services environment (agency, consultancy, or project-based business) is an advantage.<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/b3a65791-c99e-45e2-9f42-b97d0229321b/original.jpeg" alt="" title="" data-alignment="left"></figure>What you'll do<ul><li>Define and own the strategy, and roadmap for our Core Product areas.</li><li>Lead and mentor Product Managers, supporting them in discovery, decision-making, prioritization, and delivery.</li><li>Ensure strong alignment between product vision, company goals, and customer needs.</li><li>Drive structured discovery processes, identify product opportunities, and evaluate impact and feasibility.</li><li>Work closely with engineering and design to deliver high-quality solutions at pace.</li><li>Partner with product marketing and other cross-functional teams to ensure successful launches and clear value communication.</li><li>Use data, feedback, and market understanding to continuously refine and improve our core workflows.</li><li>Be a key contributor in product leadership discussions and help evolve how we build Scoro. </li></ul><hr>You’d be a great fit if you have<ul><li>Product leadership experience in a SaaS company.</li><li>Proven ability to own complex product areas and drive strategy.</li><li>Strong strategic thinking skills – you can define and communicate a clear vision, while also being hands-on when needed to move things forward.</li><li>Product discovery skills and a structured, analytical approach to problem-solving.</li><li>Excellent English communication skills and the ability to collaborate with cross-functional teams.</li><li>A history of delivering meaningful customer value and measurable business outcomes.</li><li>The ability to thrive in a fast-paced scale-up environment where ownership and initiative matter.</li></ul>Bonus Points For<ul><li>Experience working in a professional services company (agency, consultancy) and a strong understanding of how service businesses operate, especially around project delivery, resource management, and time-based work.</li><li>A good sense of humor and enjoying a bit of fun in your day-to-day work.</li></ul><hr>Here’s what awaits you at Scoro<ul><li>Possibility to Make an Impact: Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</li><li>Stock Options Package: Be part of Scoro’s growth and share in our success.</li><li>Health Benefits: Three paid medical days, health insurance or Stebby compensation, and mental health services.</li><li>Hybrid Work: We're flexible about when and where you work and don’t track office days, but we'd love to have you in our central Tallinn office a few days a week.</li><li>Annual Leave: 28 working days per year – that’s over 5 weeks of paid time off.</li><li>Loyalty Days: 1-5 extra holiday days per annum based on tenure.</li><li>Continuous Learning: Invest in your growth with training, an individual budget for books and courses, and unlimited access to Udemy.</li><li>Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.</li><li>Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</li><li>Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on <a target="_blank" href="https://www.instagram.com/teamscoro/">Instagram</a> and <a target="_blank" href="https://www.scoro.com/blog/category/scoro/">Scoro’s Blog</a>.</li></ul><hr>What happens nextSend your application in English, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better.The interview stages are<ul><li>Recruiter screening call (online)</li><li>Hiring manager interview (online)</li><li>Home assignment presentation (office)</li><li>Cognitive Test - Tripod test (online)</li><li>Team meeting (office)</li></ul>If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit at Scoro: A Sneak Peek Inside</a>.Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

AI Agent Specialist

Scoro

· ГибридПолная1 мес. назад

We're looking for an AI Agent Specialist to help shape how AI agents solve real business problems inside Scoro.You'll be responsible for designing, prompting, evaluating, and continuously improving the AI agents that help agencies, consultancies, and IT firms manage their projects, resources, and finances.Working closely with Product Managers and engineers, you'll translate business problems into effective agent-driven solutions.You'll be the critical link between the engineering team, who build the underlying MCP tools and infrastructure, and the business outcomes our agents are expected to achieve. Your role is to ensure that every agent delivers measurable customer value while remaining reliable, cost-efficient, and scalable.We care more about curiosity, proactivity, and a strong desire to learn than years of experience. AI is evolving rapidly, and success here comes from being genuinely excited about the space, experimenting constantly, and relentlessly focusing on better outcomes for customers.This role is open to candidates based in Estonia, and we would like you to have the possibility to come to the office a few days per week.👉<a target="_blank" href="https://www.scoro.com/blog/behind-the-product-meet-rait-tuulas">Read a blog post with Rait Tuulas</a>, our Head of Product (AI) and hiring manager for this role.<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/864c8430-09b3-4e3f-959a-f6e28987bee5/original.jpeg" alt="" title="" data-alignment="left"></figure><hr>What you’ll do<ul><li>Design agents that solve real business problems: work with Product Managers and domain experts to spot where an agent genuinely helps, and judge when a problem calls for an LLM's probabilistic reasoning versus deterministic code.</li><li>Create new agents: prompt new agents to cover more of the PSA (professional service automation) workflow, defining their behaviour, scope, and their fit within the wider system.</li><li>Create and maintain prompting standards: ensure consistency, quality, and maintainability across all agents in the product.</li><li>Optimise prompts for business outcomes: continuously refine and improve prompts to make agents more reliable, accurate, efficient, and cost-effective.</li><li>Monitor agent performance: analyse agent execution traces to detect failure patterns and spot opportunities for improvement.</li><li>Test MCP tools and drive improvements: validate tools are fit for purpose and raise clear actionable tasks for engineers where you find gaps.</li></ul><hr>What we’re looking for<ul><li>Strong interest in AI, LLMs, and agent systems.</li><li>Experience with prompt engineering and understanding how prompting impacts agent behaviour and outcomes.</li><li>Product thinking and ability to connect technical decisions with business outcomes.</li><li>Excellent problem-solving skills and a solution-oriented mindset.</li><li>Ability to work proactively in an environment with significant ambiguity and rapid change</li><li>Good communication skills in English, able to align technical and non-technical stakeholders</li></ul>Success in this role: Building agents that solve meaningful customer problems, operate reliably at scale, and deliver measurable business value. You’ll help ensure that our agents are not only intelligent but also efficient, trustworthy, and economically viable as we expand AI across the Scoro platform.<hr>Here’s what awaits you at Scoro<ul><li>Possibility to Make an Impact: Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</li><li>Stock Options Package: Be part of Scoro’s growth and share in our success.</li><li>Health Benefits: Three paid medical days, health insurance or Stebby compensation, and mental health services.</li><li>Hybrid Work: We're flexible about when and where you work and don’t track office days, but we'd love to have you in our central Tallinn office a few days a week.</li><li>Annual Leave: 28 working days per year – that’s over 5 weeks of paid time off.</li><li>Loyalty Days: 1-5 extra holiday days per annum based on tenure.</li><li>Continuous Learning: Invest in your growth with training, an individual budget for books and courses, and unlimited access to Udemy.</li><li>Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.</li><li>Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</li><li>Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on<a target="_blank" href="https://www.instagram.com/teamscoro/"> Instagram</a> and<a target="_blank" href="https://www.scoro.com/blog/category/scoro/"> Scoro’s Blog</a>.</li></ul><hr>What happens nextSend your application in English, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better.The interview stages are<ul><li>Recruiter screening call (online)</li><li>Hiring manager interview (online)</li><li>Cognitive Test - Tripod test (online)</li><li>Home assignment presentation and meeting the team (office)</li></ul>If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit at Scoro: A Sneak Peek Inside</a>.Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&nbsp;

Customer Onboarding Expert

Scoro

· ГибридПолная1 мес. назад

About the RoleAs a Customer Onboarding Expert, you’ll play a key role in setting new customers up for long-term success with Scoro. You’ll guide them through a smooth onboarding process, drive product adoption, and ensure they start seeing value from day one. Your focus will be on managing onboarding projects, optimising workflows, and building strong client relationships.You’ll work closely with Sales, Customer Success, Product, and Support teams to deliver a seamless, high-quality experience for every new customer.The ideal candidate has proven experience in Project Delivery and/or Customer Success within a SaaS environment, excellent communication skills, and strong commercial awareness. You should feel confident collaborating with cross-functional teams across multiple regions and time zones.This role is open to candidates based in Estonia or Latvia. Some flexibility is required to support projects in the Australia and New Zealand time zones.👉 Learn more about the Service Delivery Division in <a target="_blank" href="https://www.scoro.com/blog/a-chat-with-loore-kaaramees-life-as-a-service-delivery-manager-at-scoro/">this blog post</a> featuring our hiring manager, Loore.<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/0e03516a-7410-427d-83f0-9599ff73bda7/original.jpeg" alt="" title="" data-alignment="left"></figure>What will you do<ul><li>Lead end-to-end onboarding for new customers – keeping projects on track, hitting milestones, and resolving critical issues when they escalate.</li><li>Be the primary point of contact during onboarding – building strong relationships, sharing best practices, and guiding customers through setup and adoption.</li><li>Partner closely with Sales, Product, Support, and Customer Success to make the handoff and onboarding experience seamless.</li><li>Work across European, APAC, and occasional US time zones, adjusting your schedule to match your portfolio.</li><li>Spot process gaps, track customer satisfaction, and flag risks early to reduce churn and improve efficiency.</li><li>Own your customer portfolio's financial outcomes: onboarding revenue, retention rates, and forecasting.</li></ul><hr>You’d be a great fit if you have<ul><li>3+ years of experience in project delivery and customer onboarding in a SaaS company, working with enterprise, mid-market, or SMB/XS accounts to drive adoption.</li><li>A strong understanding of service management frameworks and best practices to enhance customer success and operational efficiency.</li><li>Excellent communication, interpersonal, and negotiation skills to build meaningful relationships and support customer growth.</li><li>Commercial and analytical acumen to identify opportunities, foster long-term customer success, and drive retention.</li><li>The ability to work independently and collaboratively in a supportive team environment.</li><li>Strong problem-solving and decision-making skills, with a proactive and solutions-focused approach.</li><li>A proactive mindset that fosters teamwork, accountability, and continuous learning.</li><li>Great time management skills to balance priorities while maintaining a healthy work-life balance.</li><li>Strong product presentation skills to effectively demonstrate value.</li><li>Fluency in English (both written and spoken) is essential.</li></ul>Bonus point for<ul><li>Experience with tools like Zendesk, Planhat, or other customer success platforms.</li><li>Background in the agency sector.</li><li>Sales or pre-sales experience that supports customer growth.</li></ul><hr>Here’s what awaits you at Scoro<ul><li>Possibility to Make an Impact: Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</li><li>Stock Options Package: Be part of Scoro’s growth and share in our success.</li><li>Health Benefits: Three paid medical days, option to choose between health insurance (or Stebby compensation for Estonian-based candidates), and mental health services.</li><li>Hybrid Work: We don’t have mandatory office days. Join us in our cozy Tallinn or Riga office, or work from wherever you feel most productive.</li><li>Annual Leave: Over 5 weeks of paid time off, with the freedom to use your vacation days flexibly, whether that’s a single day or a longer break.</li><li>Loyalty Days: 1-5 extra holiday days per annum based on tenure.</li><li>Continuous Learning: Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.</li><li>Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.</li><li>Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</li><li>Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on <a target="_blank" href="https://www.instagram.com/teamscoro/">Instagram</a> and <a target="_blank" href="https://www.scoro.com/blog/category/scoro/">Scoro’s Blog</a>.</li></ul>The monthly gross salary range for this role is €2,800-3,000, depending on experience, plus a 6% quarterly bonus of OTE based on individual and team performance.<hr>What happens nextSend your application in English, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better.The interview stages are<ul><li>Recruiter screening call (online)</li><li>Hiring manager interview (online)</li><li>Home assignment presentation (online)</li><li>Cognitive Test - Tripod test (online)</li><li>Team meeting (office or online)</li></ul>If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit at Scoro: A Sneak Peek Inside</a>.Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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