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Third Party Risk Management Specialist (Fixed term contract)

Wise
Tallinn, ee · On-siteFull-timePosted yesterday

About the company

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

The role

This is a two-year fixed-term contract with the possibility of becoming a permanent position, subject to business needs and performance.

As the Third Party Risk Management Liaison, you will support allocated business areas in overseeing their TPRM risk and act as a liaison to coordinate these activities. This role includes being hands on and actively overseeing the ongoing maintenance and enhancement of comprehensive Third Party Risk Management (TPRM) activities including risk assessments, due diligence, performance management, exit management and more.

In this role, you will support the Third Party Risk Leadership by working with allocated areas as a liaison to oversee critical services and work with Relationship Owners and third party providers directly to ensure the completion of TPRM activities.

As the Third Party Risk Management (TPRM) Liaison, you will play a pivotal role in safeguarding our organization from potential risks associated with allocated third party engagements. This comprehensive role involves actively supporting designated business areas in the meticulous oversight of their TPRM risks and serving as a crucial liaison to seamlessly coordinate all related activities. Your expertise will be instrumental in the hands-on, ongoing maintenance and strategic enhancement of our robust TPRM framework.

Your responsibilities will encompass a wide array of critical TPRM activities, including but not limited to:

  • Risk Assessments: Conducting thorough and proactive risk assessments to identify, evaluate, and prioritize potential risks posed by third-party relationships.

  • Due Diligence/External Surveys: Overseeing comprehensive due diligence/surveys for third parties. This involves ensuring active completion by third parties, escalation where necessary and monitoring of any gaps from the assessments.

  • Performance Management: Establishing and monitoring key performance indicators (KPIs) and service level agreements (SLAs) for third party providers. You will actively track performance, identify deviations, and liaise with Relationship Owners to ensure they are aware of any performance issues.

  • Ongoing Monitoring: Implementing continuous monitoring mechanisms to track the TPRM activities for the allocated areas.

  • Exit Management: Working with Relationship Owners, develop and execute robust exit strategies for third-party relationships. This includes ensuring the secure transfer of data, the smooth transition of services, and the proper termination of contractual obligations to minimize disruption and mitigate post-termination risks.

In this dynamic and impactful role, you will provide indispensable support to the Third Party Risk Leadership team. You will achieve this by working closely with allocated business areas, acting as their primary liaison to meticulously oversee all critical services delivered by third parties. Your strong communication and collaboration skills will be essential as you work directly with both Relationship Owners within our organization and the third-party providers themselves, ensuring the timely and accurate completion of all TPRM activities. This direct engagement is vital for fostering strong relationships, resolving issues proactively, and maintaining a high level of compliance and risk mitigation across our third-party portfolio.

Qualifications

  • Knowledge /  experience in managing or overseeing Vendor / Third-Party risk processes.
  • Excellent verbal and written communication skills for engaging with technical and non-technical stakeholders, including Third-party leadership, internal security teams, and executive leadership.

  • Ability to collaborate effectively with a variety of stakeholders across Legal, Information Security, and Business teams.

  • Strong attention to detail and excellent organizational skills, especially when managing complex technical evidence.

  • Comfortable in a fast-paced environment, able to adjust to changing priorities related to security incidents or regulatory shifts.

  • Capable of working independently with little supervision, while handling multiple tasks and priorities.

Additional information

Salary range: 2850 - 3850 EUR / 1,010,000 - 1,280,000 HUF + RSU's

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

This listing is hosted elsewhere. Applications are handled on the company's site — we don't see them on hire.ee.

Klienditeenindaja

SEVENOIL EST OÜ

Valga maakond, Tõrva vald, Pikasilla külaFull-timeyesterday

Pikasilla tankla

Wise logo

Banking Operations Manager

Wise

Tallinn, eeFull-time2 days ago

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Banking Operations Managers make Wise’s banking partnerships operationally reliable, accountable and cost-efficient, so Wise can scale payments with lower risk and better customer outcomes. This role will focus on some of Wise’s largest and most critical global banking partners across Swift, EUR and GBP payment flows. These partners sit at the heart of Wise’s money movement infrastructure, so the role has a direct impact on payment speed, reliability, customer experience, operational risk and cost. You’ll sit between Payment Operations, Banking, Product, Engineering, Treasury, Finance, Legal, risk & controls teams, and our external banking partners. Your job is to turn partner-performance issues into clear action: understand what is broken, use data to size the impact, align the right internal owners, agree actions with the partner bank, and follow through until there is measurable improvement. Here’s how you’ll contribute: Own operational relationships with key global banking partners, including regular performance reviews, escalations and action follow-up. Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees and avoidable operational costs. Translate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths and expected outcomes. Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness and long-term fixes. Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks, making sure root causes are understood and repeated problems are addressed. Build operational visibility across Wise by improving shared partner records, documentation and reporting around partner performance and relationship management. Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls and regulatory expectations. Help regional and internal teams work more effectively with banking partners by sharing context, best practices and clear operating routines. Qualifications You are placed in Tallinn , and have a right to work in Estonia . We won't be able to support with visa nor relocation for this role. You have 5+ years of experience in banking operations, payment operations, partner/vendor management, risk management, operational excellence or a similar field. You understand payment operations and banking partner relationships , ideally including global payment rails such as Swift, EUR or GBP payment routes. You are highly data-driven : you can investigate issues, form a clear hypothesis, size the impact and build an evidence-based case for action. You are strong at stakeholder management and can influence internal teams and external partners without direct authority . You are comfortable having difficult conversations and holding partners or internal teams accountable in a clear, constructive way. You can operate in ambiguity , prioritise across a broad portfolio and move work forward without waiting for perfect instructions. You communicate clearly and concisely , especially when translating complex operational issues for different audiences. You have a strong ownership mindset , good judgement under pressure and a practical approach to solving problems. You care about controls, documentation and operational resilience , especially where partner performance can affect customers, risk or customer money. Nice-to-haves: Experience working directly with banks, payment schemes, correspondent banking, Swift, SEPA, GBP payment schemes or high-volume payment infrastructure. Experience running operational reviews, quarterly business reviews or service reviews with banks, vendors or strategic B2B partners. Experience with SLA management, contract discussions, liability, fee reconciliation or cost recovery. Experience in Treasury Operations, liquidity, safeguarding, financial risk or operational risk. Experience with SQL, Looker, Tableau or other data tools. Experience working across global teams, time zones and senior stakeholder groups. Additional language skills relevant to global banking partner management. Sounds like the next step for you? Apply latest by 11th of August EOD by submitting your CV in English, and by answering application questions. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Klienditeenindaja

AS Alexela

Harju maakond, Saue vald, Vilumäe küla, Mäekalda, Alexela Riisipere kohvik-poodFull-time2 days ago
€1,190 – €1,340/mo gross

Alexela Riisipere kohvik-poodi

Wise logo

WFM Operations Partner Senior Lead

Wise

Tallinn, eeFull-time2 days ago

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Workforce Management Operations Partner Senior Lead to join our Operational team in our Tallinn office! The WFM Operations Partner Senior Lead is accountable for the WFM–Operations partnering model, ensuring Workforce Management disciplines are consistently embedded into operational decision-making across the business. This role owns the quality, consistency, and effectiveness of WFM partnership with Operations, ensuring that intraday, scheduling, and capacity principles are applied correctly, escalations are handled with discipline, and short-term decisions do not undermine medium- and long-term workforce plans. The role does not execute tactical WFM activities or own forecasting, scheduling, or intraday delivery. Instead, it leads the Ops Partner function, sets standards, manages people, and acts as the senior WFM representative in complex operational trade-offs. Your mission is to institutionalise WFM decision-making inside Operations, moving the organisation from reactive firefighting to predictable, data-driven execution at scale. Your Mission The WFM Operations Partner Lead is accountable for the people, standards, and decision quality of the WFM Operations Partner function. This includes direct line management of Ops Partner Leads and dotted-line functional leadership over Intraday and Scheduling Specialists. Act as the direct people manager for WFM Operations Partner Leads, with accountability for: hiring, onboarding, and role clarity performance management, GrowWise cycles, and calibration ongoing coaching, feedback, and development. Set and reinforce clear expectations for: decision quality stakeholder behaviour adherence to WFM principles and frameworks. Develop Ops Partner Leads from: metric interpretation structured decision support confident, evidence-based challenge of Operations leadership. Ensure consistent capability, judgement, and behavioural standards across the Ops Partner team through calibration and peer review. Act as the senior WFM representative to Operations Heads and senior Ops leaders. Own the quality and consistency of workforce decisions taken by Operations. Serve as the final escalation point for workforce-related decisions that materially impact service, cost, or workforce sustainability. Qualifications Must have: 4+ Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services). Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments. The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice. Strategic Assertiveness: The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics. Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting. Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings. Additional information This role is part of the global WFM organization, reporting to the Functional Head of WFM. Team Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows. Salary: 4950 EUR - 6600 EUR Relocation and Visa support available For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .