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Software Engineer - Generative AI Platform

Wise
Tallinn, ee · On-siteFull-timePosted 1mo ago

About the company

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

The role

The team you'll be working with: Generative AI Platform

About the role:

For our customers, using Wise is as simple as sending money from A to B. Yet behind our app and website is a complex engine of currencies, routes, products and features, generating terabytes of data each day.

The Data Products and Insights squad is at the core of systems that store, process, and leverage data, machine learning models, and generative AI capabilities. Ultimately, this provides real-time insights and innovative ML and AI driven solutions that serve as key drivers for business growth.

Your mission and role will be building and maintaining a platform that enables everyone at Wise to rapidly experiment and bring to production Generative AI based systems, providing tooling, guidance and guardrails so that teams can ensure the safety of our customers and their data.

How we work

We operate with a belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the Platform Tribe.

As we grow, it is imperative to protect our customers’ money and navigate complex regulatory requirements world-wide. You will have a focus on running and maintaining services and libraries, making sure we have the right observability and service management elements in place.

We need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for an engineer with relevant experience who can understand and respond to complex requirements and deliver simple solutions to help our teams achieve our mission with speed and confidence.

What does it take?

  1. Great communication skills and the ability to build consensus - you’re comfortable making a case for what you believe we should be doing

  2. Experience being a self-starter, self-motivated and collaborative

  3. The mindset to solve problems from scratch

  4. Willingness to give and take regular feedback - regular feedback is part of our culture

What do you need?

We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. We value potential and enthusiasm as much as existing expertise. So if you have some of those listed below and are eager to learn more we do want to hear from you!

  • You have at least 4 years of engineering background in Python with years of experience putting solutions into production and maintaining them

  • You have high coding standards - understanding of test coverage best practices & the test pyramid concept, and you are well versed in writing effective, scalable and clean code

  • You have experience deploying microservices to cloud based systems

  • You have experience designing and implementing distributed and concurrent systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architecture

  • You have knowledge and experience with LLMs and building LLM based applications

  • Experience with agentic frameworks and designing agentic-based workflows

  • You have experience working with product teams helping to build out their ideas in production

  • You stay on top of the latest developments and trends in the AI industry

  • You know Prompt Engineering best practices

  • You have the ability to take initiative while working collaboratively - identify problems, empathise with stakeholders and collaborators, create plans and implement solutions.

  • You are a great communicator with the ability to clearly relay your plans back to the team, mentor junior engineers and seek out feedback for yourself

  • The customer is at the heart of everything you do and this empathy drives the decisions you make

Nice to haves:

  • You have a solid engineering background in Typescript/Javascript, and have worked building performant UI’s and/or using TS/JS AI frameworks

  • Passionate about technology and its relationship with product and user experience

  • Ability to articulate complex and technical concepts to non-technical audiences

  • Experience with Terraform, GitHub Actions, Infrastructure as Code, AWS or other cloud ecosystems

  • Experience with Docker and Kubernetes and running containerized workloads

  • Knowledge of Semantic Search and RAG based workflows

  • Knowledge or experience with MCP servers

  • Knowledge/interest in payment platforms, foreign exchange & complex systems architecture

  • Be a customer of Wise

What you get back:

  • The opportunity to create meaningful change for our customers and team

  • Loads of development opportunities

  • Work with a team of passionate Engineers who love improving the lives of our fellow Wisers

  • A fun work environment with social activities and events

Additional information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

This listing is hosted elsewhere. Applications are handled on the company's site — we don't see them on hire.ee.

Wise logo

WFM Senior Lead

Wise

Tallinn, eeFull-time3 days ago

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your mission is to build a highly disciplined, scalable, and standardised workforce execution function that enables Wise to scale sustainably while protecting customer experience and operational efficiency. You will lead the maturity uplift of Scheduling and Intraday functions globally by: Standardising workforce execution practices Improving tactical workforce decision quality Reducing operational volatility Strengthening incident response discipline Driving tactical workforce optimisation Increasing workforce governance consistency Improving workforce risk visibility Success in this role comes from balancing: Service performance Workforce efficiency through improving WFM KPIs Operational stability Scalability Employee experience Cost control through occupancy or waste management The successful candidate will immediately focus on strengthening and scaling the Workforce Execution function across Scheduling, Intraday, and Command Center operations. Key priorities include: 1. Workforce Execution Standardisation: Drive consistency across Scheduling and Intraday practices by embedding scalable workforce governance, tactical review cadences, and execution playbooks across regions. 2. Intraday & Command Center Maturity: Improve real-time workforce execution through stronger escalation management, incident response discipline, and proactive handling of service-level risks and operational volatility. 3. Tactical Performance Stability: Improve short-term workforce plan integrity by reducing reactive interventions, strengthening schedule optimisation, and improving workforce trade-off decisions across service, cost, and productivity. 4. Leadership & Capability Uplift: Coach and develop WFM Team Leads to improve tactical judgement, decision-making quality, workforce governance maturity, and operational consistency. Qualifications 5+ years of Workforce Management experience in high-volume, scaled operational environments (Contact Centres, Shared Services, Fintech, or Financial Services) Strong expertise across Scheduling, Intraday, Tactical Workforce Execution, and Command Center operations Proven experience leading WFM teams or Team Leads across multiple operational areas or regions Deep understanding of end-to-end WFM lifecycle: Forecast → Capacity → Schedule → Intraday Strong knowledge of: Service level management Interval staffing logic Shrinkage and occupancy modelling Workforce governance frameworks Experience managing operational escalations, service degradation events, and workforce incident response Strong stakeholder management experience with senior operational leadership Experience driving workforce governance standardisation and operational maturity initiatives Ability to make structured workforce decisions under pressure and operational uncertainty Strong analytical reasoning and workforce risk assessment capability Experience working with WFM platforms such as Calabrio, NICE, Verint Experience using BI/reporting tools and workforce analytics to support operational decision-making. Nice to have Financial Services, Fintech, KYC, or regulated operations experience Exposure to global or multi-site workforce operations Experience leading command center maturity or workforce transformation initiatives SQL, Python, Looker, or other workforce analytics / visualisation tools Experience improving automation and reducing spreadsheet dependency in WFM processes Experience building governance frameworks or workforce operating models at scale Exposure to workforce optimisation projects focused on cost, service, and scalability balance Additional information Monthly gross salary: 3 450 to 4 500 EUR + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Wise logo

Cards Billing and Settlement Operations Technical Lead

Wise

Tallinn, eeFull-time3 days ago

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Technical Team Lead to take ownership of two critical Global Cards Operations domains: Cards Billing Operations and Cards Settlement Operations . You will sit at the intersection of operations, product, and engineering, leading technical initiatives that drive down costs, eliminate junk fees, and ensure our scheme payouts are executed flawlessly and on time. As the Technical Team Lead for Cards Billing & Settlements, you will be the operational owner and technical anchor for your domains. You won’t just be keeping the lights on—you will be re-engineering how we work. Your focus will be divided between two core missions: Cards Billing Operations : Maintaining and optimizing scheme and partner costs. You will spearhead technical initiatives to increase fee transparency, reconcile complex billing data, and aggressively root out and reduce junk fees. Cards Settlement Operations : Ensuring that settlement payouts to card schemes (e.g., Visa, Mastercard) are executed strictly on time, while continuously looking for structural ways to reduce settlement costs. What You’ll Do (Key Responsibilities & KPIs) Drive domain strategy and cost ownership Define the strategy for Spend Billing and Settlement Operations, with a focus on reducing operational costs with schemes, including Visa and Mastercard while maintaining on-time payout SLAs and strong internal controls. Own the yearly roadmap and team OKRs Translate business priorities into a clear roadmap, actionable OKRs, and team plans that support Product initiatives such as country launches, new products (add-ons, credit), contribution margin improvements, and operational scalability. Own Billing and Settlement performance Be accountable for key domain KPIs, including settlement payout SLA, billing reconciliation rate, cost per transaction and avoidable cost reduction. Drive technical problem solving and automation Lead root-cause analysis for settlement delays, payout discrepancies, billing issues, and control gaps. Ensure that incidents are driven to resolution. Design scalable solutions that reduce manual reconciliation and payout. Own audit, compliance, and control readiness Ensure scheme mandates are effectively rolled out. Act as the main POC for external auditors to provide control evidence and ensure remediation actions are implemented timely. Continuously improve Billing and Settlement processes with appropriate checks, approvals, and accountability. Act as the main cross-functional point of contact Partner with Finance, Treasury, Analysts, Payment Operations, Internal Controls across Tallinn and London to raise or resolve billing and settlement matters including, month-end reporting, internal controls reports, banking integrations (especially with US BIN sponsors). Manage, coach, and upskill the team Directly manage the team, clarify ownership, support performance and growth, and upskill team members in project management, SQL, dashboards, automation thinking, and practical AI usage to improve efficiency. Qualifications Strong Visa/Mastercard billing and settlement domain expertise, including scheme billing, settlement cycles, mandates and partner cost structures. Strong understanding of relevant payment methods and banking integrations, including how settlement payouts are executed through existing payment rails such as direct debits, bank transfers, or other payout mechanisms. People management skills to directly manage, coach, develop, and upskill the team. Strategic planning skills to own yearly roadmaps, OKRs, priorities, and delivery plans across Billing and Settlement Operations. Stakeholder management skills with the ability to context-switch easily. Clear decision-making and communication skills to explain complex billing, settlement, cost, and control issues to senior stakeholders. Prioritisation and trade-off judgment across SLA delivery, cost reduction, audit readiness, Product launches, and team capacity. Additional information If you're interested in the position please apply the latest on the 7th of August 2026 by submitting your CV in English. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Tootejuht -analüütik

Haridus- ja Teadusministeerium

Tartu maakond, Tartu või TallinnFull-time3 days ago
€3,200 – €3,200/mo gross

Playtech Estonia logo

Infrastructure Regulations Support Project Manager

Playtech Estonia

Tartu / Tallinn, eeFull-time3 days ago

About the company About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. Ready to level up your career? Playtech's infrastructure unit is looking for a proactive Regulations Support Project Manager with great communication skills. Please note that this is a temporary position (Parental Leave Cover). The role Your influential mission. You will... Lead and coordinate regulatory projects and requests in the Infrastructure Business Unit. Interpret audit controls to understand what is requested, gather the needed evidence from technical teams & defend it in audit session calls. Be the representative contact point for all internal & external technical audits (both written and verbal) for the Playtech Infrastructure. Create and maintain an information knowledge base in the Infrastructure unit to support the business. Communicate inside the Infrastructure unit, the Compliance, Security, and product delivery teams of Playtech to ensure a smooth information flow. Participate in the creation of infrastructure-related documentation and policies. Qualifications Components for success. You... Have a proactive approach to your responsibilities and a willingness to take ownership of your domain. Have strong analytical capabilities and attention to detail. Are confident and excellent communicator, both in verbal conversations and in writing. Keep cool under pressure and stressful situations. Are a true team player at heart and skilled in building relationships. You'll get extra points for... Have previous experience with standards and regulatory audits. Have previous working experience in IT. Having previous experience in working with legal documentation and regulations. Additional information Thrive in a culture that values... Initiative-taking and confident approach at the workplace. Global scope and inclusive working environment. Constant learning and development opportunities. Active lifestyle and mental well-being. Fun and engaging company events. REGULATIONS SUPPORT PROJECT MANAGERS TEAM The team is a part of Playtech's Infrastructure unit that provides private cloud platform services to all Playtech Products. Our small, tight-knit team keenly monitors our business unit's compliance with all regulations' requirements and our high standards of responsible gambling. We use our analytical skills to understand audit controls, communication skills to gather and present the needed evidence, and our trait for attention to detail to map it all to our knowledge base. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.