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About the role
Apply for this role
This listing is hosted elsewhere. Applications are handled on the company's site — we don't see them on hire.ee.
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The Customer Support Workforce Planning Specialist plays a key role in driving real-time support excellence by ensuring accurate scheduling, optimal staffing, and proactive response to workload fluctuations. This role bridges daily operations between in-house and BPO teams, enabling efficient delivery of service levels while minimizing wait times and backlog buildup.
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