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Business Development Representative

Scoro

· KaugtööTäistööaeg2 kuud tagasi

We’re looking for a driven Business Development Representative to join our team in the UK! As a BDR at Scoro, you’ll play a key role in generating new business opportunities to drive our growth. Your responsibilities will include booking outbound meetings through a combination of cold calls, emails, social outreach, networking or events. You’ll engage with key decision makers to qualify leads for sales conversations and work closely with the wider marketing and sales team to turn prospects into qualified opportunities. This role is an ideal fit for you if you feel best connecting with prospects over the phone and describe yourself as ambitious, optimistic and results-driven. Our UK team is working fully remote, but meeting occasionally for events and twice per year in Estonia for Global Week.If this sounds interesting to you, send your application. We don’t have a set deadline and will begin reviewing candidates immediately.👉If you’re curious about what life in our sales team is like, take a look at <a target="_blank" href="https://www.scoro.com/blog/inside-scoro-sales-team-meet-kristel-saluste">this blog post</a>.<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/f258af36-e5aa-4a68-b123-38cf08bf9d74/original.png" alt="" title="" data-alignment="left"></figure>What you'll do<ul><li>Generate opportunities: Book outbound meetings through cold calling, email outreach, social channels, and networking.</li><li>Collaborate: Work closely with Account Executives and the wider marketing team to move opportunities further down the funnel at the right time.</li><li>Nurture prospects: Engage C-level and Director-level stakeholders, earn trust and nurture relationships through sharing timely educational materials, event invites and more.</li><li>Own your work: Keep track of your active pipeline and potential opportunities to ensure timely reengagement or lead capture.</li></ul><hr>You’d be a great fit if you <ul><li>Have experience in a sales or customer-facing role where you’ve worked with performance targets and consistently met or exceeded them, ideally in SaaS or tech companies.</li><li>Are comfortable with high-volume outreach and enjoy connecting with prospects over the phone.</li><li>Demonstrate strong emotional intelligence and remain positive and focused on your targets, even in challenging situations.</li><li>Are great at time management and prioritization and know what to focus on to drive the most impact.</li><li>Have excellent communication skills, and can explain complex topics easily to different audiences.</li><li>Genuinely enjoy sales and are motivated to keep learning and improving in the role.</li><li>Are curious and proactive about trying new tools, methods and approaches to continuously improve your output.</li></ul>Bonus Points For<ul><li>Experience in exceeding targets while selling SaaS to C-Suite Executives in the professional services industries (e.g., marketing, advertising, architecture, consultancy).</li><li>Previous experience with tools such as Hubspot, SalesLoft, LinkedIn Sales Navigator.</li><li>An interest in technical details and software, demonstrating curiosity about industry trends, innovations and sales.</li></ul><hr>Here’s what awaits you at Scoro<ul><li>Possibility to make an impact and build a career in tech sales:&nbsp;Work on a meaningful, globally-used product that helps businesses streamline their workflows and achieve more.</li><li>Stock Options Package: Be part of Scoro’s growth and share in our success.</li><li>Health Benefits: AXA health insurance, three paid medical days, and covered mental health services.</li><li>Pension Plan: We offer a pension plan through Smart Pension, including an employer contribution.</li><li>Annual Leave: 28 working days per year, plus bank holidays.</li><li>Loyalty Days: 1-5 extra holiday days per annum based on tenure.</li><li>Work Where You Thrive: Our UK team is fully remote, occasionally meeting in London for events.&nbsp;</li><li>Home Office Setup Allowance: For setting up your remote home office.</li><li>Paid Maternity &amp; Paternity Leave: 12 weeks of maternity and 8 weeks of paternity leave after 12 months of tenure.</li><li>Global Gatherings: Travel to Estonia and meet the entire Scoro team at our bi-annual company-wide event.</li><li>Continuous Learning: Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.</li><li>A Unique Company Culture: A diverse international team built on trust, teamwork, and laughter. Get a glimpse of life at Scoro on <a target="_blank" href="https://www.instagram.com/teamscoro/">Instagram</a> and <a target="_blank" href="https://www.scoro.com/blog/category/scoro/">Scoro's Blog</a>.</li></ul>The annual gross salary range for this role is 40.000-50.000 GBP, with the potential to earn 20.000 GBP through a performance bonus.<hr>What happens nextIf you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit at Scoro: A Sneak Peek Inside</a>.The interview stages are<ul><li>Recruiter screening call (online)</li><li>Task and hiring manager interview (online)</li><li>VP interview (online)</li><li>Cognitive Test - Tripod test (online)</li><li>Team chat (online)</li></ul>Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Project Manager - Mission Critical Environment

MERITON HOTELS OÜ

Irving, TXTäistööaeg1 näd tagasi

<div class="content-intro">Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people. If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.</div>Technical Project Manager Data Center Field Services <table> <tbody> <tr> <td width="204"> DEPARTMENT Service </td> <td width="204"> WORK MODEL Primarily Remote </td> <td width="204"> TRAVEL As required </td> </tr> <tr> <td width="204"> REPORTS TO Service Leadership </td> <td width="204"> EMPLOYMENT Full-time / Exempt </td> <td width="204"> SALARY $130,000 annually </td> </tr> </tbody> </table> <h1>About F6 Data Solutions</h1> F6 Data Solutions is a rapidly growing field services organization supporting the buildout and operation of data center infrastructure across the United States. We specialize in commissioning, startup, and technical support of mission-critical systems, deploying skilled teams to meet the demands of complex, fast-moving projects. <h1>Position Overview</h1> The Technical Project Manager (TPM) is the hands-on project leader for assigned data center commissioning, startup, and service projects. The TPM owns project-specific stakeholder communication, execution planning, schedule, risk, issue resolution, commercial protection, billing readiness, and closeout from mobilization through customer acceptance. Success in this role depends first on exceptional communication, sound judgment, de-escalation skill, and the ability to build alignment across customers, field teams, OEM partners, and internal functions. The TPM must remain composed during high-pressure situations, translate complex information clearly, and lead difficult conversations toward practical resolution. A technical background is strongly preferred and should enable the TPM to understand field conditions, ask effective questions, and communicate credibly with technical stakeholders. <h1>Core Success Profile</h1> <ul> <li>Exceptional communicator: delivers clear, timely, audience-appropriate updates in writing, meetings, and one-on-one conversations.</li> <li>Skilled de-escalator: remains calm under pressure, listens actively, separates facts from emotion, and moves conflict toward an actionable resolution.</li> <li>Collaborative leader: builds trust across functions, clarifies ownership, and brings the right people together without creating silos or unnecessary handoffs.</li> <li>Hands-on project owner: stays close to project details, anticipates risk, follows commitments through closure, and remains accountable after escalation.</li> <li>Technically credible: understands or can quickly learn data center field execution, commissioning workflows, and mission-critical equipment sufficiently to support sound project decisions.</li> </ul> <h1>Key Responsibilities</h1> <h2>Stakeholder Communication &amp; De-escalation</h2> <ul> <li>Serve as the primary hands-on project management contact for assigned projects and maintain consistent communication with customers, general contractors, commissioning agents, OEM representatives, site leadership, and internal teams.</li> <li>Lead project meetings and difficult conversations with clear agendas, accurate status, documented decisions, assigned actions, and timely follow-through.</li> <li>Recognize emerging conflict early; listen to stakeholder concerns, clarify facts and expectations, reduce tension, and develop a mutually understood path forward.</li> <li>Communicate technical, schedule, resource, and commercial impacts clearly without overpromising, assigning blame, or allowing issues to remain ambiguous.</li> <li>Escalate at the appropriate time and level while retaining ownership of project impact, stakeholder communication, tracking, and final resolution.</li> </ul> <h2>Project Execution &amp; Control</h2> <ul> <li>Manage multiple active projects or sites from pre-mobilization through turnover and closeout.</li> <li>Establish and maintain the project execution plan, master schedule, milestones, dependencies, site-readiness requirements, ROMP sequencing, and short-term look-ahead plan.</li> <li>Identify project risks early, establish mitigation and recovery actions, and drive issues through documented closure.</li> <li>Maintain accurate project status, action logs, risk and issue logs, decision records, deliverables, and stakeholder commitments.</li> <li>Coordinate quality requirements, punch-list completion, turnover documentation, customer acceptance, lessons learned, and formal closeout.</li> </ul> <h2>Cross-Functional Collaboration</h2> <ul> <li>Collaborate with Sales Project Managers to ensure continuity from commercial handoff through field execution and closeout.</li> <li>Partner with Production Coordinators and Project Controls Coordinators on resource visibility, mobilization readiness, documentation, reporting, data accuracy, and follow-up.</li> <li>Work closely with Field Operations Managers on technician availability, qualifications, field constraints, and personnel matters while respecting Field Operations ownership of people management and final staffing decisions.</li> <li>Partner with OEM Program Managers on systemic equipment issues, manufacturer alignment, technical standards, and program-level escalations while retaining ownership of project-specific impact and communication.</li> <li>Engage Site Leads as critical field-execution partners, maintaining two-way communication and ensuring field realities are reflected in project plans and stakeholder updates.</li> </ul> <h2>Resource, Commercial &amp; Billing Management</h2> <ul> <li>Define project resource requirements, timing, qualifications, and duration; communicate demand early and manage schedule or customer impacts when constraints arise.</li> <li>Track project performance, labor utilization, travel, materials, forecast versus actual results, and potential cost or margin exposure.</li> <li>Manage scope changes, delays, acceleration requests, rework, and out-of-scope activity; ensure impacts are documented and appropriate authorization or change orders are obtained.</li> <li>Protect F6 from unauthorized work, untracked labor, unsupported commitments, and avoidable commercial exposure.</li> <li>Ensure billing readiness through accurate field records, signed documentation, milestone acceptance, T&amp;M support, quantities, and approved change documentation.</li> </ul> <h2>Safety, Quality &amp; Continuous Improvement</h2> <ul> <li>Promote a safety-first execution culture and ensure project plans align with company, customer, and site safety requirements.</li> <li>Address safety or quality concerns promptly and coordinate the appropriate operational or technical response.</li> <li>Identify repeatable improvements to communication, planning, project controls, escalation, and closeout processes as the organization scales.</li> </ul> <h1>Required Qualifications</h1> <ul> <li>Five or more years of project management experience in field service, construction, commissioning, or another complex multi-stakeholder environment.</li> <li>Demonstrated success serving as the primary project contact and leading customer, contractor, field, and executive-level communication.</li> <li>Proven ability to de-escalate conflict, manage difficult conversations, and create alignment during high-pressure or ambiguous situations.</li> <li>Strong collaboration skills and a track record of influencing outcomes across teams without relying solely on direct authority.</li> <li>Experience managing multiple concurrent projects, schedules, risks, budgets, documentation, and stakeholder commitments.</li> <li>Strong written communication, meeting leadership, organization, prioritization, and follow-through.</li> <li>Working knowledge of time-and-material and milestone-based billing, change management, and commercial documentation.</li> <li>Proficiency with Microsoft Excel, project tracking tools, and field service or project management platforms.</li> </ul> <h1>Preferred Qualifications</h1> <ul> <li>Technical background in data centers, HVAC, electrical systems, controls, commissioning, startup, or other mission-critical infrastructure.</li> <li>Experience supporting data center owners, general contractors, commissioning agents, OEMs, and field service teams.</li> <li>Experience with Microsoft Dynamics 365 Field Service or a comparable field service platform.</li> <li>Project management certification or equivalent demonstrated experience.</li> </ul> <h1>Role Boundaries &amp; Accountability</h1> The TPM may delegate individual tasks, but not project ownership. Field Operations owns people leadership, performance, development, discipline, employee relations, and final staffing decisions. OEM Program Managers own program-level manufacturer relationships and systemic product issues. Coordinators support planning, tracking, documentation, and follow-up. The TPM remains accountable for integrating these functions into a complete project plan and for managing the resulting schedule, customer, risk, communication, and commercial impacts through closure. &nbsp; &nbsp; <h1>Work Environment &amp; Expectations</h1> <ul> <li>This is a primarily work-from-home position requiring frequent communication across distributed teams, customers, project sites, and time zones. The TPM must remain highly accessible and actively engaged throughout project execution.</li> <li>Remote status does not change the expectation that the TPM will provide hands-on project leadership, lead stakeholder communication, manage escalations, and maintain detailed awareness of assigned projects.</li> <li>Travel to project sites, customer meetings, and critical project events is required based on project needs, including on short notice when an onsite presence is necessary to support execution, strengthen stakeholder alignment, or resolve significant issues.</li> <li>Fast-paced, high-growth environment requiring composure, adaptability, urgency, accuracy, and strong personal ownership.</li> <li>Ability to manage competing priorities and remain accessible during critical project events or escalations.</li> </ul> <h1>What Success Looks Like</h1> Clear communication. Stakeholders receive accurate information early, understand the plan, and know who owns each next action. Constructive resolution. Conflict is addressed professionally before it damages execution or customer trust. Shared accountability. Cross-functional teams work from one plan with clear responsibilities, decisions, and commitments. Reliable delivery. Projects are delivered safely, on schedule, within scope, commercially protected, and to customer expectations. Visible ownership. The TPM is recognized as a credible, responsive, hands-on leader who owns the complete project outcome.<div class="content-conclusion"> Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. &nbsp;Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location. </div>

(1425) Lead Frontend (JavaScript/TypeScript & React) Engineer - Work from Home

Nortal

Latin America - Remote· KaugtööTäistööaeg1 kuud tagasi

Explore the Nortal experience!&nbsp; 🌐&nbsp;Join our close-knit LATAM remote team:&nbsp;Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management.&nbsp; 🍃&nbsp;Say goodbye to micromanagement!&nbsp;We champion autonomy, open communication, and respect for diversity as&nbsp;our&nbsp;core values.&nbsp; ⚖️Your well-being matters:&nbsp;Our People Care team is here from day one to support you with everything from time-off requests to wellness check-ins.&nbsp; Plus, our Accounts Management team ensures smooth, effective client relationships, so you can focus on what you do best.&nbsp; Ready to grow with us?&nbsp;🚀&nbsp; &nbsp; Here’s&nbsp;what&nbsp;we&nbsp;offer&nbsp;you by&nbsp;joining&nbsp;us!&nbsp; &nbsp; ✨&nbsp;Competitive USD&nbsp;salary&nbsp;💲&nbsp;– We value your skills and contributions!&nbsp; 🌐&nbsp;100%&nbsp;remote&nbsp;work&nbsp;🏢&nbsp;–&nbsp;While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM!&nbsp;&nbsp; 💼&nbsp;Paid&nbsp;time&nbsp;off&nbsp;–&nbsp;Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger!&nbsp;&nbsp; 🎉&nbsp;National Holidays&nbsp;celebrated&nbsp;🌴&nbsp;– Take time&nbsp;off&nbsp;to celebrate&nbsp;important events&nbsp;and traditions with loved ones, fully embracing your culture.&nbsp; 😷&nbsp;Sick&nbsp;leave&nbsp;– Focus on your health without the stress. Take the necessary time to recover and feel better.&nbsp; 💸&nbsp;Refundable Annual Credit&nbsp;– Spend it on the&nbsp;perks&nbsp;you love to enhance your work-life balance!&nbsp; 🤝&nbsp;Team-building&nbsp;activities&nbsp;– Join us for coffee breaks, tech talks, and after-work gatherings to bond with your&nbsp;Nortal&nbsp;family and feel part of&nbsp;our&nbsp;vibrant community.&nbsp; 🥳&nbsp;Birthday&nbsp;day&nbsp;off&nbsp;🎂&nbsp;– Enjoy an extra day off during your birthday week to celebrate in style with friends and family!&nbsp; &nbsp; &nbsp; About the project&nbsp; Join the team behind IKEA&nbsp;Kreativ, an innovative 3D home design platform used by millions of customers worldwide.&nbsp; As a Senior Web Engineering Tech Lead,&nbsp;you'll&nbsp;lead the development of highly interactive 3D web experiences, helping shape a product that combines spatial computing, 3D graphics, e-commerce, and consumer technology at&nbsp;global&nbsp;scale.&nbsp; In this role, you will architect, implement, and&nbsp;optimize&nbsp;consumer-facing 3D web applications. You will develop high-performance architectures, APIs, and features interfacing between users, the 3D graphics engine, and our microservices cloud platform. You will be the trusted technical&nbsp;leader&nbsp;solving complex frontend challenges, driving technical roadmaps, and strengthening the engineering foundations the team builds upon.&nbsp; <span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Aptos&quot;,469777842,&quot;&quot;,469777843,&quot;Aptos&quot;,469777844,&quot;Aptos&quot;,201341986,&quot;1&quot;,469769226,&quot;Aptos&quot;,268442635,&quot;24&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}">How&nbsp;you'll&nbsp;contribute&nbsp; ✅&nbsp;Be a hands-on technical lead for a team of 3-5 web engineers, guiding design &amp; development of consumer-facing features, web architectures, backend&nbsp;APIs&nbsp;and other technologies.&nbsp;&nbsp; ✅&nbsp;Develop &amp; improve web feature capabilities, making them successful and loved by customers, and wisely engineered, maintainable, and scalable).&nbsp;&nbsp; ✅&nbsp;Reliably coordinate complex technology roadmaps with a distributed development team and our partners.&nbsp;&nbsp; ✅&nbsp;Be a trusted partner to your stakeholders: your product manager &amp; designers, company leadership, and your external partners.&nbsp;&nbsp; ✅&nbsp;Drive audience growth with seamless customer journeys: Work closely with service teams to design, build, and develop an integrated customer experience - both online &amp; in-store.&nbsp;&nbsp; ✅&nbsp;Design and promote healthy &amp; effective engineering practices in the team: Conduct code reviews to ensure code &amp; architecture quality, write and review software design documents, and drive efficient and effective test automation.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}">&nbsp; This&nbsp;would&nbsp;make&nbsp;you&nbsp;the&nbsp;ideal&nbsp;candidate<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}">&nbsp; ✨ 8+&nbsp;Years&nbsp;of&nbsp;engineering&nbsp;substantial&nbsp;full-stack web codebases live in production, including ownership of systems at scale.&nbsp; ✨ 7+&nbsp;Years&nbsp;of hands-on experience with modern JavaScript/TypeScript frontend development and React (or equivalent component frameworks), with deep expertise in state management, performance optimization, and component architecture.&nbsp; ✨ 5+&nbsp;Years&nbsp;designing and shipping complex distributed systems, including API design, microservices integration, and performance-critical architectures.&nbsp; ✨&nbsp;Strong foundations in Computer Science and software engineering.&nbsp;&nbsp;&nbsp; ✨&nbsp;Fluency with Internet web technologies and modern full-stack Web Application tech stacks.&nbsp; ✨&nbsp;Familiar with best practices of web&nbsp;DevOps and QA for effective &amp; efficient testing.&nbsp; ✨&nbsp;Experience with consumer internet applications is strongly desired.&nbsp; ✨&nbsp;Able to adjust calendar for meetings with Europe (Eastern Time location preferred).&nbsp; ✨&nbsp;Appreciation for consumer experience and visual aesthetics preferred&nbsp;&nbsp;&nbsp; ✨&nbsp;Comfortable in a fast-paced distributed engineering environment. Startup experience preferred.&nbsp;&nbsp;&nbsp; ✨ Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. &nbsp;&nbsp;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}">&nbsp; What&nbsp;to&nbsp;expect&nbsp;from&nbsp;our&nbsp;hiring&nbsp;process&nbsp; &nbsp; 1.&nbsp;Let’s&nbsp;chat&nbsp;about&nbsp;your&nbsp;experience!&nbsp;&nbsp; 2. Impress our recruiters, and&nbsp;you’ll&nbsp;move&nbsp;on&nbsp;to&nbsp;a&nbsp;technical&nbsp;interview&nbsp;with&nbsp;our&nbsp;top&nbsp;developers.&nbsp;&nbsp; 3. Nail that, and&nbsp;you’ll&nbsp;meet&nbsp;our&nbsp;client&nbsp;-&nbsp;your&nbsp;final step&nbsp;to&nbsp;joining&nbsp;our&nbsp;amazing&nbsp;team!&nbsp; &nbsp; 🎯&nbsp;At&nbsp;Nortal,&nbsp;we’re&nbsp;dedicated&nbsp;to&nbsp;solving&nbsp;complex&nbsp;business&nbsp;challenges&nbsp;through&nbsp;cutting-edge&nbsp;technology&nbsp;and&nbsp;we&nbsp;believe&nbsp;in&nbsp;the&nbsp;power&nbsp;of&nbsp;tailored&nbsp;solutions.&nbsp;Whether&nbsp;you&nbsp;are&nbsp;passionate&nbsp;about&nbsp;transforming&nbsp;businesses&nbsp;with&nbsp;Generative AI,&nbsp;building&nbsp;innovative software&nbsp;products,&nbsp;or&nbsp;implementing&nbsp;comprehensive&nbsp;enterprise&nbsp;platform&nbsp;solutions,&nbsp;we&nbsp;invite&nbsp;you&nbsp;to&nbsp;be&nbsp;part&nbsp;of&nbsp;our&nbsp;dynamic&nbsp;team!&nbsp; We would love to hear from you if you are eager to make an impact and join a collaborative team that values creativity and&nbsp;expertise.&nbsp;&nbsp; Let’s&nbsp;work together to shape the future of technology!</span&gt

Senior Software Engineer (Trust)

Veriff

Tallinn, Spain (Remote)· KaugtööTäistööaeg2 päeva tagasi

<div class="p-rich_text_section"> <div class="p-rich_text_section"> Beneath a simple yet elegant user interface lies a complex system of functionalities. Our AI-powered product uses advanced image recognition, facial verification, face recognition, facial anti-spoofing (liveness detection), and behavior analysis to make identity decisions. We help our partners build onboarding processes that ensure good people get things done and bad folks get stopped. But knowing who someone is only gets you halfway. The next question is whether they can be trusted — and answering it means checking a person's identity data against the authoritative sources that hold the truth. Every country does this differently: a different registry, a different database, a different set of rules about what can be checked and how. To take our platform to the next level, we're looking for a Senior Software Engineer to join the Trust team. This team builds and operates the services that validate a person's identity data against country-specific authoritative sources — government registries, national databases, AML and sanctions screening — and turns that patchwork of very different upstreams into a single, dependable trust signal our customers can act on. Alongside sibling teams like Trust Registries and Trusted Documents, your work directly determines how many countries we can cover, how fast we can launch a new one, and how much our partners can rely on the answer we give them. YOU'LL HELP US PROTECT HONEST PEOPLE ONLINE BY: <ul> <li>Designing, building, and operating Trust's backend services — the integrations with external identity data sources and the validation logic on top of them — with a strong focus on reliability, scalability, and maintainability</li> <li>Expanding our global coverage: onboarding new countries and data sources quickly, and building the abstractions that make the next integration cheaper than the last one instead of more expensive</li> <li>Modelling messy, inconsistent upstream data into consistent, well-defined verification results — including the matching and validation rules that decide whether the data actually belongs to the person in front of us</li> <li>Making our systems resilient to upstreams we don't control — timeouts, retries and idempotency, backpressure, circuit breaking, graceful degradation, backwards-compatibility testing, SPOF elimination, and end-to-end monitoring of every provider we depend on</li> <li>Handling sensitive personal data responsibly, with regional data residency and compliance requirements designed in from the start</li> <li>Participating in on-call rotations, incident response, and postmortems to ensure our most critical checks stay healthy</li> <li>Driving engineering quality through code reviews, CI practices, runbook documentation, and mentoring teammates</li> </ul> YOU ARE THE RIGHT FUTURE VERIFFIAN FOR THE JOB IF YOU HAVE: <ul> <li>5+ years of experience building large-scale backend applications with Python, including event-driven and async architectures with message queues (e.g. SQS, RabbitMQ, or similar)</li> <li>Hands-on experience integrating with third-party APIs at scale — and a healthy respect for what happens when they're slow, flaky, undocumented, or quietly change their response format</li> <li>Proven ownership of production-critical services — you understand what it means to be on-call and take reliability seriously</li> <li>Deep experience designing for resilience in distributed systems: idempotency, retries, backpressure, timeouts, backwards compatibility</li> <li>Strong data modelling instincts — you can turn heterogeneous, inconsistent external data into a clean domain model that holds up as the number of sources grows</li> <li>Strong understanding of modular design approaches and SOLID principles</li> <li>Hands-on experience building scalable, maintainable APIs</li> <li>Proficiency in a range of testing strategies that ensure robust and reliable software, including testing against external dependencies you can't fully control</li> <li>Solid understanding of relational database fundamentals</li> <li>Familiarity with structured logging and observability practices</li> <li>Strong communication skills — you can clearly articulate technical ideas to engineers and non-engineers alike, and work comfortably with Product, Compliance, and external data providers</li> </ul> NICE TO HAVE <ul> <li>Experience with identity verification, KYC/AML, financial services, or government/registry integrationsExperience working under data privacy and regulatory constraints (GDPR, regional data residency)</li> <li>Event-driven systems, workflow or orchestration engines, or Kubernetes</li> </ul> You can get familiar with our tech stack on<a href="https://stackshare.io/veriff/veriff"> StackShare</a>. Why Veriff? We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.&nbsp; When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include... <ul> <li>Flexibility to work from home</li> <li>Stock options that ensure your share in our success</li> <li>Extra recharge days on top of your annual vacation</li> <li>Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally</li> <li>Learning and Development &amp; Health and Sports budget that you are free to tailor to your own needs</li> <li>Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary&nbsp;</li> </ul> We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!&nbsp; Please take the time to read our Recruitment Privacy Notice, which explains how we collect and process your data for recruitment-related activities in accordance with applicable laws. Please read the information carefully. By submitting the application with the required information, you acknowledge that Veriff processes the information for recruitment purposes.&nbsp;Please be informed that in the final stage of the recruitment process, we may request that you undergo identity verification. For more information, please see <a class="c-link" href="https://www.veriff.com/recruitment-privacy-policy" target="_blank" data-stringify-link="https://www.veriff.com/recruitment-privacy-policy" data-sk="tooltip_parent">Recruitment Privacy Notice</a>. #SPBTAL&nbsp; #LI-Remote</div> </div>

Lead Product Manager, Customer Portal

Veriff

Tallinn, Spain (Remote)· KaugtööTäistööaeg2 päeva tagasi

<div class="p-rich_text_section"> <h3 class="p1">About Customer Portal</h3> Customer Portal exists to make Veriff's product sell itself.&nbsp;The Portal serves two purposes. It allows our customers to operate Veriff products — setting up and&nbsp;configuring products, consulting verification session details, reporting issues. And it is a privileged surface&nbsp;for customers to discover, try, buy and expand through a seamless self-serve experience, connecting&nbsp;product usage, onboarding and growth in one place. It unites forces with GTM to automate acquisition,&nbsp;upsell, cross-sell and retention, with end-to-end ownership of the customer persona.&nbsp;The area is evolving fast. What began as a self-serve growth surface (Station) is becoming the&nbsp;customer-facing window into Veriff's accuracy and fraud advantage for our largest enterprise customers. <h3 class="p1">The shape of this role</h3> This is an IC-first leadership role, and the first genuine step into product leadership — distinct from a&nbsp;strong senior IC. At first you will lead through craft, authority and influence. You own the strategy,&nbsp;discovery, roadmap and delivery for your product area. As you refine the strategic themes for this large product, we expect you to propose the team configuration&nbsp;needed to support our growth and company objectives. That will move you progressively from IC to&nbsp;manager, while retaining hands-on ownership of at least one part of the Customer Portal area in the&nbsp;mid-term.&nbsp;We will deliberately assess for both the IC craft bar and the latent management capability, because the&nbsp;role is designed to traverse the line. <h3 class="p1">What you will do</h3> <ul> <li class="p2">Own the product strategy and roadmap for the Customer Portal area, tied explicitly to Veriff's&nbsp;commercial model and revenue drivers.</li> <li class="p2">Run disciplined, continuous discovery with customers, and translate it into well-defined problem&nbsp;statements and a sequenced roadmap.</li> <li class="p2">Make transparent prioritisation and trade-off calls across product ambition, technical sustainability and&nbsp;business urgency — especially where capability gaps mean we cannot do everything at once.</li> <li class="p2">Define success metrics before building, and hold the team accountable to outcomes, not output.</li> <li class="p2">Partner as a credible peer to Engineering, GTM, Fraud Ops and Design. Be the connective tissue that&nbsp;turns internal expertise into a customer-facing product.</li> <li class="p2">Own launch as a discipline from the start — internal platform releases and external GTM — not a&nbsp;milestone at the end.</li> <li class="p2">Set and uphold the product-craft bar. Mentor PMs and, in time, build and lead the team.</li> <li class="p2">Champion AI internally, implementing new best practices for faster product discovery and delivery.</li> </ul> <h3 class="p1">Who you are</h3> You are a product leader who has earned authority through the quality of your thinking rather than a title. You have owned a product area end-to-end <ul> <li class="p2">From strategy through discovery, delivery and launch. You are equally comfortable in the messy front end&nbsp;of a problem and in the discipline of shipping.</li> <li class="p2">You are looking for the step where your impact starts to come through others, and you are excited that this role begins as an individual leader and grows into&nbsp;managing a team — not the other way around.</li> </ul> You think commercially <ul> <li class="p2">You instinctively connect what you build to how the business grows, and you explain the “why” behind a&nbsp;product bet in terms of revenue, retention and customer trust, not just features and flows.</li> </ul> You run discovery as a continuous discipline <ul> <li class="p2">You get close to customers, including demanding enterprise accounts, and you can tell the difference&nbsp;between what they ask for and what they actually need.</li> <li class="p2">You turn that into sharp problem statements and a phased roadmap where every step delivers a real customer outcome.</li> </ul> You prioritise ruthlessly and transparently <ul> <li class="p2">When there are more good ideas than capacity, you make the hard calls about what not to do, and you can&nbsp;articulate the reasoning.</li> <li class="p2">You define success before you build. When something goes wrong, you own it&nbsp;without deflection and change how you work as a result.</li> </ul> You lead through influence, not authority <ul> <li class="p2">You build credibility with engineering, go-to-market, design and operations partners as a genuine peer,&nbsp;and you reach good decisions with people who do not report to you.</li> <li class="p2">You stay calm under uncertainty,&nbsp;create space for views that differ from your own, and commit gracefully once a call is made.</li> </ul> You raise the people around you <ul> <li class="p2">You set a high craft bar through your own work, share your thinking generously and give specific, useful&nbsp;feedback.</li> <li class="p2">You are motivated by building and leading a team over time, with a realistic understanding that&nbsp;management is a different job — one focused on developing people and multiplying impact, not doing all&nbsp;the work yourself.</li> </ul> You stay current on your craft <ul> <li class="p2">You take pride in tracking how product management is evolving, and you consistently find time to&nbsp;experiment and fold what works into your practice.</li> </ul> </div> <h3 class="p-rich_text_section">Why Veriff?</h3> <div class="p-rich_text_section"> <div class="p-rich_text_section">We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career whilst looking after you along the way with a range of benefits designed with you in mind. Some of our favourites include...</div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Flexibility to work from home</li> <li data-stringify-indent="0" data-stringify-border="0">Stock options that ensure your share in our success</li> <li data-stringify-indent="0" data-stringify-border="0">Extra recharge days on top of your annual vacation</li> <li data-stringify-indent="0" data-stringify-border="0">Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally</li> <li data-stringify-indent="0" data-stringify-border="0">Learning and Development &amp; Health and Sports budget that you are free to tailor to your own needs</li> <li data-stringify-indent="0" data-stringify-border="0">Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary</li> </ul> </div> <div class="p-rich_text_section">We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives, and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!</div> <div class="p-rich_text_section">Please take the time to read our Recruitment Privacy Notice, which explains how we collect and process your data for recruitment-related activities in accordance with applicable laws. Please read the information carefully. By submitting the application with the required information, you acknowledge that Veriff processes the information for recruitment purposes.&nbsp;Please be informed that in the final stage of the recruitment process, we may request that you undergo identity verification. For more information, please see <a class="c-link" href="https://www.veriff.com/recruitment-privacy-policy" target="_blank" data-stringify-link="https://www.veriff.com/recruitment-privacy-policy" data-sk="tooltip_parent">Recruitment Privacy Notice</a>. #SPBTAL #LI-Remote</div> <div class="p-rich_text_section">&nbsp;</div>

Senior Software Engineer - Verification Platform

Veriff

Tallinn, Spain (Remote)· KaugtööTäistööaeg2 päeva tagasi

<div class="p-rich_text_section"> <div class="p-rich_text_section"> Beneath a simple yet elegant user interface lies a complex system of functionalities. Our AI-powered product uses advanced image recognition, facial verification, face recognition, facial anti-spoofing (liveness detection), and behavior analysis to make identity decisions. We help our partners build onboarding processes that ensure good people get things done and bad folks get stopped. To take our platform to the next level, we're looking for a Senior Software Engineer to join the Verification Platform team. This team owns the workflow orchestration engine and the automated verification decisioning pipeline that powers Veriff's core product — and that other product teams across Identity, Fraud, and End User Platform build on top of. Your work will directly determine the reliability, scalability, and capabilities of the flows that thousands of people go through every day. You’ll help us protect honest people online by: <ul> <li>Designing, building, and operating VP's backend services, including the orchestration engine and the automated decisioning pipeline, with a strong focus on reliability, scalability, and maintainability</li> <li>Delivering key orchestration features such as multi-method flow execution, branching and fallback logic, and webhook integrations</li> <li>Improving the resilience of production-critical systems — backpressure and idempotency handling, backwards-compatibility testing, SPOF elimination, and end-to-end monitoring</li> <li>Participating in on-call rotations, incident response, and postmortems to ensure our most critical flows stay healthy</li> <li>Driving engineering quality through code reviews, CI practices, runbook documentation, and mentoring teammates</li> </ul> You are the right future Veriffian for the job if you have: <ul> <li>5+ years of experience building large-scale backend applications with Python, including event-driven and async architectures with message queues (e.g. SQS or similar)</li> <li>Proven ownership of production-critical services — you understand what it means to be on-call and take reliability seriously</li> <li>Deep experience designing for resilience in distributed systems: idempotency, backpressure, retries, backwards compatibility</li> <li>Strong understanding of modular design approaches and SOLID principles</li> <li>Hands-on experience building scalable, maintainable APIs</li> <li>Proficiency in a range of testing strategies that ensure robust and reliable software</li> <li>Solid understanding of relational database fundamentals</li> <li>Familiarity with structured logging and observability practices</li> <li>Strong communication skills — you can clearly articulate technical ideas to engineers and non-engineers alike</li> </ul> You’re an especially awesome match if you have: <ul> <li>Experience with workflow or orchestration engines, event-driven systems, Kubernetes, or identity verification domain knowledge.</li> </ul> You can get familiar with our tech stack on<a href="https://stackshare.io/veriff/veriff"> StackShare</a>. Why Veriff? We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.&nbsp; When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include... <ul> <li>Flexibility to work from home</li> <li>Stock options that ensure your share in our success</li> <li>Extra recharge days on top of your annual vacation</li> <li>Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally</li> <li>Learning and Development &amp; Health and Sports budget that you are free to tailor to your own needs</li> <li>Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary&nbsp;</li> </ul> We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!&nbsp; Please take the time to read our Recruitment Privacy Notice, which explains how we collect and process your data for recruitment-related activities in accordance with applicable laws. Please read the information carefully. By submitting the application with the required information, you acknowledge that Veriff processes the information for recruitment purposes.&nbsp;Please be informed that in the final stage of the recruitment process, we may request that you undergo identity verification. For more information, please see <a class="c-link" href="https://www.veriff.com/recruitment-privacy-policy" target="_blank" data-stringify-link="https://www.veriff.com/recruitment-privacy-policy" data-sk="tooltip_parent">Recruitment Privacy Notice</a>. #SPBTAL&nbsp; #LI-Remote</div> </div>

Sales Operations Manager LATAM

Sumsub

· KaugtööTäistööaeg2 kuud tagasi

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.We are now looking for a Sales Operations Specialist for the LatAm market to refine our communications with clients and build strong business relationships.What You Will Be Doing:<ul><li>Managing accounts from onboarding to renewal</li><li>Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams)</li><li>Working on quotes, agreements, and NDAs – making sure the client’s onboarding journey is smooth and quick</li><li>Researching &amp; identifying potential prospects based on strategy development aspects</li><li>Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects</li><li>Introducing clients to the new features and handling new feature releases</li></ul> About You:<ul><li>Demonstrated account management experience in sales in B2B cloud/SaaS software or financial services/compliance/crypto</li><li>CRM pipeline management notion</li><li>Excellent communication and negotiation skills with strong attention to detail</li><li>Quick learner, ready to work in a fast-pacing and developing startup environment</li><li>Ambitious and willing to grow within a sales team</li><li>Responsible, detail-oriented, and self-organised</li><li>Fluency in English and Spanish, Portuguese would be considered as a plus</li></ul>What We Offer: <ul><li>Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.</li><li>True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.</li><li>Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.</li><li>Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.</li><li>Compensation. We offer fair and transparent pay, benchmarked to the market.</li><li>Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.</li><li>Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.</li><li>Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.</li><li>Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.</li><li>Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.</li></ul>The hiring stages: TA screening -&gt; Hiring Manager Interview -&gt; Assignment -&gt; Final Interview.Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.<hr>We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions. This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting. The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.

Sales Operations Manager (EU/UK)

Sumsub

· KaugtööTäistööaeg2 kuud tagasi

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.We are now looking for a Sales Operations Specialist for the EU/UK market to refine our communications with clients and build strong business relationships.What You Will Be Doing:<ul><li>Managing accounts from onboarding to renewal</li><li>Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams)</li><li>Working on quotes, agreements, and NDAs – making sure the client’s onboarding journey is smooth and quick</li><li>Researching &amp; identifying potential prospects based on strategy development aspects</li><li>Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects</li><li>Introducing clients to the new features and handling new feature releases</li></ul> About You:<ul><li>Demonstrated account management experience in sales in B2B cloud/SaaS software or financial services/compliance/crypto</li><li>CRM pipeline management notion</li><li>Excellent communication and negotiation skills with strong attention to detail</li><li>Quick learner, ready to work in a fast-pacing and developing startup environment</li><li>Ambitious and willing to grow within a sales team</li><li>Responsible, detail-oriented, and self-organised</li><li>Fluency in English</li></ul>What We Offer: <ul><li>Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.</li><li>True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.</li><li>Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.</li><li>Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.</li><li>Compensation. We offer fair and transparent pay, benchmarked to the market.</li><li>Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.</li><li>Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.</li><li>Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.</li><li>Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.</li><li>Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.</li></ul>The hiring stages: TA screening -&gt; Hiring Manager Interview -&gt; Assignment -&gt; Final Interview.Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.<hr>We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions. This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting. The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.

Sales Operations Manager (North America)

Sumsub

· KaugtööTäistööaeg2 kuud tagasi

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.We are now looking for a Sales Operations Specialist for the North America market to refine our communications with clients and build strong business relationships.Candidates may be based in different locations, provided they can work during US business hours and maintain sufficient overlap with the team's core working hours.What You Will Be Doing:<ul><li>Managing accounts from onboarding to renewal</li><li>Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams)</li><li>Working on quotes, agreements, and NDAs – making sure the client’s onboarding journey is smooth and quick</li><li>Researching &amp; identifying potential prospects based on strategy development aspects</li><li>Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects</li><li>Introducing clients to the new features and handling new feature releases</li></ul> About You:<ul><li>Demonstrated account management experience in sales in B2B cloud/SaaS software or financial services/compliance/crypto</li><li>CRM pipeline management notion</li><li>Excellent communication and negotiation skills with strong attention to detail</li><li>Quick learner, ready to work in a fast-pacing and developing startup environment</li><li>Ambitious and willing to grow within a sales team</li><li>Responsible, detail-oriented, and self-organised</li></ul>What We Offer: <ul><li>Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.</li><li>True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.</li><li>Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.</li><li>Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.</li><li>Compensation. We offer fair and transparent pay, benchmarked to the market.</li><li>Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.</li><li>Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.</li><li>Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.</li><li>Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.</li><li>Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.</li></ul>The hiring stages: TA screening -&gt; Hiring Manager Interview -&gt; Assignment -&gt; Final Interview.Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.<hr>We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions. This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting. The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.

Office Manager

Scoro

· KaugtööTäistööaeg2 kuud tagasi

About the roleAt Scoro, the office is where people come together to collaborate, celebrate, and connect. As our Office Manager, you’ll play a key role in shaping that everyday experience.You’ll take ownership of our Tallinn office of 90 people and ensure everything runs smoothly behind the scenes. You’ll help create a positive atmosphere, support team events and celebrations, and make sure people feel good coming into the office. From facilities and supplies to vendors, maintenance, and workplace safety, you’ll keep the environment well-organized and ready for work.You will be part of the People Operations team, working closely with colleagues across the business to support a great employee experience.This role is a great fit for someone who is highly organized, solution-oriented, and enjoys working closely with people in a lively office environment. If this sounds like you, we’d love to hear from you.<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/e7a4273d-7702-40f7-88d9-26131bae5862/original.jpeg" alt="" title="" data-alignment="left"></figure><hr>&nbsp;What you’ll do<ul><li>Create a welcoming and positive office experience for Scoro’s employees and guests in our Tallinn office.</li><li>Provide administrative and workplace support to our Riga office and remote teams.</li><li>Keep our office running smoothly by overseeing facilities, supplies, maintenance, cleanliness, and relationships with service providers.</li><li>Plan and coordinate memorable team events, celebrations, and office activities that strengthen our culture.</li><li>Be the first point of contact for office-related questions, visitors, deliveries, and general external communication.</li><li>Coordinate business travel, including flights, accommodation, and other travel arrangements.</li><li>Ensure a safe, healthy, and well-organized work environment by managing workplace health &amp; safety responsibilities and related documentation.</li><li>Lead and improve office environment and workplace experience initiatives, continuously looking for ways to make Scoro an even better place to work.</li><li>Support day-to-day administrative processes and jump in wherever an extra pair of hands is needed.</li></ul><hr>What we’re looking for<ul><li>Previous experience in office management, workplace experience, operations, or project coordination.</li><li>A passion for creating a great employee experience and a positive office environment.</li><li>Strong organizational skills with the ability to manage multiple priorities and keep things running smoothly.</li><li>A warm, outgoing, and positive personality. You enjoy connecting with people and creating an environment where everyone feels included.</li><li>A proactive, hands-on attitude. You take ownership, solve problems, and aren’t afraid to roll up your sleeves when needed.</li><li>Strong communication and relationship-building skills with colleagues, guests, and external partners.</li><li>Great attention to detail while never losing sight of the bigger picture.</li><li>Confidence using digital tools and curiosity to improve processes through technology.</li><li>Excellent written and spoken Estonian and English.</li></ul><hr>Here’s what awaits you at Scoro<ul><li>Possibility to Make an Impact: Be a part of a highly driven team working on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</li><li>Stock Options Package: Be part of Scoro’s growth and share in our success.</li><li>Health Benefits: Three paid medical days, health insurance or Stebby compensation, and mental health services.</li><li>Great Office Environment: A modern and cosy, dog-friendly office in central Tallinn with a fully stocked kitchen, a balcony overlooking the Old Town, and plenty of space to collaborate and recharge.</li><li>Annual Leave: over 5 weeks of paid time off with the freedom to use your vacation days flexibly, whether that’s a single day or a longer break.</li><li>Loyalty Days: 1-5 extra holiday days per annum based on tenure.</li><li>Continuous Learning: Invest in your growth with training, an individual budget for books and courses, and unlimited access to Udemy.</li><li>Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.</li><li>Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</li><li>Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on<a target="_blank" href="https://www.instagram.com/teamscoro/"> Instagram</a> and<a target="_blank" href="https://www.scoro.com/blog/category/scoro/"> Scoro’s Blog</a>.</li></ul>The monthly gross salary range for this role is €2000–2200, depending on experience, skills, and overall fit.<hr>What happens nextSend your application in English, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better.The interview stages are:<ol><li>Recruiter screening call (online)</li><li>Hiring manager interview (office)</li><li>Cognitive Test - Tripod test (online)</li><li>Team meeting and Practical assignment (office)</li></ol>If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit at Scoro: A Sneak Peek Inside</a>.Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Support Specialist

Scoro

· KaugtööTäistööaeg2 kuud tagasi

About the RoleIn this role, you’ll be the first point of contact for our global users, helping them get the most out of Scoro. Whether it’s answering questions, troubleshooting issues, or guiding customers through product features, you’ll make sure every interaction is clear, friendly, and effective.You’ll work closely with our Customer Success, Product, and Engineering teams, sharing customer insights and helping us continuously improve the user experience. Your work will have a direct impact on how thousands of professionals around the world experience Scoro.If you have experience in B2B technical support, enjoy solving problems, and are excited to grow your career in an international SaaS scale-up, we’d love to hear from you.This role is open to candidates based in Estonia or Latvia. Some flexibility is required to occasionally support customers in the Australia and New Zealand time zones.👉 Learn more about the Support team in <a target="_blank" href="https://www.scoro.com/blog/a-chat-with-scoro-support-manager-jaanika-peres">this blog post</a> featuring our hiring manager, Jaanika.<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/d39129f0-89cf-4822-90f5-4d276ca01e72/original.jpeg" alt="" title="" data-alignment="left"></figure>What will you do<ul><li>Respond to customer inquiries primarily through email, with occasional Zoom calls when a more personal touch is required.</li><li>Provide clear guidance and advice to users on how to use Scoro effectively.</li><li>Escalate more complex technical issues to the development team, and follow up to ensure timely resolution.</li><li>Track and update support tickets to reflect accurate status and communication history.</li><li>Collaborate with Customer Success, Product, and Engineering to improve the overall user experience.</li><li>Contribute to our internal knowledge base by documenting common questions and solutions.</li></ul><hr>You’d be a great fit if you have<ul><li>2–3 years of experience in customer support or service, preferably in a B2B SaaS environment.</li><li>Excellent communication skills in English, both written and spoken.</li><li>A strong sense of empathy and a customer-first attitude.</li><li>Good problem-solving skills and the ability to learn new tools and systems quickly.</li><li>Organised and detail-oriented, with a desire to improve how things work.</li><li>Comfortable using support tools such as Zendesk (or similar platforms).</li></ul>Bonus points for<ul><li>Familiarity with Scoro or similar project management/CRM tools.</li><li>Experience working in a distributed or remote team.</li><li>Knowledge of Planhat or another customer success platform.</li><li>Estonian language skills.</li></ul><hr>Here’s what awaits you at Scoro<ul><li>Possibility to Make an Impact: Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</li><li>Stock Options Package: Be part of Scoro’s growth and share in our success.</li><li>Health Benefits: Three paid medical days, option to choose between health insurance (or Stebby compensation for Estonian-based candidates), and mental health services.</li><li>Hybrid Work: We don’t have mandatory office days. Join us in our cozy Tallinn or Riga office, or work from wherever you feel most productive.</li><li>Annual Leave: Over 5 weeks of paid time off, with the freedom to use your vacation days flexibly, whether that’s a single day or a longer break.</li><li>Loyalty Days: 1-5 extra holiday days per annum based on tenure.</li><li>Continuous Learning: Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.</li><li>Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.</li><li>Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</li><li>Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on <a target="_blank" href="https://www.instagram.com/teamscoro/">Instagram</a> and <a target="_blank" href="https://www.scoro.com/blog/category/scoro/">Scoro’s Blog</a>.</li></ul>The monthly gross salary range for this role is €1800-2000, plus a quarterly bonus based on individual and team performance.<hr>What happens nextSend your application in English, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better.The interview stages are<ul><li>Written home assignment (online)</li><li>Recruiter screening call (online)</li><li>Hiring manager interview (online)</li><li>Team meeting (online or office)</li><li>Cognitive Test - Tripod test (online)</li></ul>If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit at Scoro: A Sneak Peek Inside</a>.Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Credit Policy & Decisioning Analyst

Reach-U

New York, NYTäistööaeg3 kuud tagasi

<div> Compensation: $120,000-150,000 + bonus What is Reach Financial? Reach Financial is a FinTech platform helping people outsmart debt for good. We are building innovative products and best-in-class support that enable our customers to take control of their debt and de-mystify their personal finances. Our products and tools empower our customers to turn their financial goals into a reality. Reach Financial launched in 2015 and has helped our customers pay off over $1 billion in debt. We offer debt consolidation loans and personal loans; together, these markets represent a $1.5T opportunity. In time, we will expand beyond these products to offer solutions for a variety of our customers' personal finance challenges. We are a fast-growing and fast-paced FinTech startup with the stability of an established firm. You will have a front-row seat at a rapidly growing company innovating the FinTech industry. About the Department: Reach Financial’s Risk and Decision Science team consists of a group of Data Scientists and Analytics Professionals covering all the lending products. We are passionate about data and cutting-edge technology. Our goal is to leverage the data to drive the business growth agenda. The Risk and Decision Science team works cross functionally with other business units to ideate, hypothesize, analyze and test, formalize, implement, maintain, and track progresses for all initiatives. </div> <div>Role Summary:</div> <div> We are seeking a highly technical, detail-oriented, and extremely organized Credit Policy &amp; Decision Engine Analyst to drive the implementation, testing, and optimization of credit policies within our decisioning platform (e.g., Taktile). This role sits with Risk department with primary responsibility for translating policy into scalable decision logic, system workflows, and data-driven rules. The ideal candidate has hands-on experience with decision engines or rule-based systems, strong analytical skills, and a proven ability to produce clear, structured, audit-ready documentation.</div> <div> You will partner closely with Product Engineering, Compliance and Capital Markets to ensure credit strategies are accurately implemented, rigorously tested, and continuously optimized.</div> <div> Key Responsibilities: Decision Engine &amp; Technical Implementation</div> <ul> <li>Translate credit policies into structured decision rules (eligibility, approval/decline, pricing, workflows)</li> <li>Configure, maintain, and optimize decision logic in Taktile or similar rule-based platforms</li> <li>Conduct scenario testing, UAT, and rule validation to ensure accurate system behavior</li> <li>Analyze and troubleshoot decisioning issues across rule logic, data inputs, and system workflows</li> <li>Monitor decision engine outputs (approvals, declines, routing, exceptions) for accuracy and consistency</li> <li>Partner with Product Engineering teams on data integrations, APIs, and system enhancements</li> <li>Maintain detailed change logs, test artifacts, and audit documentation for all rule updates</li> </ul> <div>Credit Policy &amp; Process Support</div> <ul> <li>Support execution and refinement of credit policies for unsecured lending</li> <li>Review policy exceptions, edge cases, and manual decision flows</li> <li>Track performance metrics (approval rates, decline reasons, delinquencies, exceptions)</li> <li>Identify and escalate policy gaps, data inconsistencies, or operational inefficiencies</li> </ul> <div>Documentation &amp; Governance</div> <ul> <li>Create and maintain high-quality, structured documentation (SOPs, decision trees, rule logic, workflows)</li> <li>Ensure all policies and decision logic are clearly documented, version-controlled, and audit-ready</li> <li>Support internal audits, controls, and governance requirements</li> </ul> <div> Required Qualifications: <ul> <li>Bachelor’s degree in a quantitative or technical field (e.g., Data Science, Finance, Engineering, Analytics, Operations and business)</li> <li>3–5 years of experience in fintech, lending, credit risk, or decision systems</li> <li>Strong hands-on experience with:</li> <li>Rule-based systems, decision engines, or workflow platforms</li> <li>Translating business logic into technical decision rules</li> <li>Highly detail-oriented, extremely organized, with a strong focus on accuracy and control</li> <li>Proven ability to produce clear, structured, and comprehensive documentation</li> <li>Strong analytical and problem-solving skills with ability to work with complex datasets and logic</li> </ul> Technical Skills</div> <ul> <li>Experience with decision engines such as Taktile or rule-based systems</li> <li>Strong understanding of decision logic, workflows, and conditional rules (if/then logic)</li> <li>Experience with testing (UAT, scenario testing, validation frameworks)</li> <li>Ability to analyze system outputs and troubleshoot issues across data and logic layers</li> <li>Strong documentation discipline (SOPs, rule definitions, testing artifacts)</li> <li>SQL for querying and validating decision outcomes</li> <li>Experience with APIs, JSON, or system integrations</li> <li>Python for analysis or automation</li> </ul> <div>Core Competencies</div> <ul> <li>Technical execution &amp; systems thinking</li> <li>Exceptional attention to detail</li> <li>Strong organizational and documentation skills</li> <li>Analytical problem solving</li> <li>Process discipline and control mindset</li> <li>Cross-functional collaboration (Risk, Product, Engineering)</li> <li>Ownership and accountability</li> </ul> <div>Domain Knowledge (Preferred)</div> <ul> <li>Unsecured lending (personal loans, BNPL, credit cards, LOC)</li> <li>Credit bureau data, underwriting logic, and risk segmentation</li> <li>Lending operations, credit risk, or fintech environments</li> <li>Exposure to loan origination systems or fintech platforms</li> </ul> What is it like working at Reach Financial? Our culture is built around advancing our teams, and we are dedicated to the success and growth of every team member. We believe in retaining a high-performing workforce and we prioritize diversity, intellectual curiosity, and continued learning. Our generous benefits packages reflect that. We’ve been hard at work perfecting our product for years, and now we’re growing faster than ever before. Our strong foundation and company culture is readily equipped for this growth, and we believe that with the right people, our products will continue to help customers make real changes in their financial lives. What benefits will you receive? <ul> <li>Remote First Culture with optional Hybrid opportunities</li> <li>Healthcare, Life Insurance, 401k Match</li> <li>Paid Time Off, Paid 12-week Parental Leave</li> <li>Disability (short-term, long-term), Employee Assistance Program</li> <li>Spending Accounts (Transit/Parking, Medical, Dependent Care)</li> <li>Insurance Discounts (home, auto, pet)</li> </ul> Reach Financial is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Reach Financial makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Outbound Growth Manager (UK-based)

Mobi Lab

Remote· KaugtööTäistööaeg3 kuud tagasi

<div class="content-intro">About Mobi.AI Mobi.AI is a leading AI platform and solution provider born from MIT's Computer Science and Artificial Intelligence Lab, specializing in building collaborative AI systems that solve complex business challenges in travel, transportation, and process automation. With a proven track record of transforming customer experiences and business operations for global brands, Mobi has brought cutting-edge AI technology from research to real-world applications. &nbsp; Working at Mobi We believe the best ideas emerge when diverse perspectives come together, so we’re building a team that truly reflects that belief. If you’re energized by complex challenges, inspired by working alongside thoughtful teammates, and passionate about building technology that enhances—rather than replaces—what makes us human, you’ll feel right at home here. Our work is centered on five core values:&nbsp;&nbsp; <ul> <li>Show up, be you. We welcome every kind of thinker, maker, and teammate: quiet or bold, methodical or messy, with all their talents and quirks. Inclusion isn’t a checkbox—it’s how we connect, grow together, and do our best work.</li> <li>Be scrappy, stay steady. We’re resilient and quick on our feet, adapting with creativity and staying grounded when things shift.</li> <li>Create transparency, collaborate better. We believe knowledge grows when it’s shared. Clear, open communication builds trust and strengthens collaboration.</li> <li>Foster community, be compassionate. We show up for our teammates, customers, and neighbors. Strong businesses grow from relationships built with care and grounded in shared effort.</li> <li>Build thoughtfully, create impact. We design for clarity, build for scale, and measure success through real-world impact.</li> </ul></div>About the Role: The Outbound Growth Manager is a first-of-its-kind hybrid role — part lead generation, part demand generation, and fully accountable for both. This isn't a sales role dressed up in marketing language, and it's not a marketing role that hands off to sales at the first sign of traction. It's one person owning the entire top-of-funnel motion: building the intelligence to know which accounts to prioritize, designing programs to create demand and warm them up, and personally leading the outbound effort to convert that engagement into a qualified pipeline. If you love connecting the dots between marketing and sales and want to see the direct impact of your work, this role was built for you. Account-Based Marketing Responsibilities: <ul> <li>Design and own end-to-end ABM campaigns across target accounts, spanning email, LinkedIn, paid social, direct mail, virtual and in-person events, and personalized experiences</li> <li>Develop account-specific messaging frameworks — translating high-level value propositions into narratives that resonate with each account's industry, pain points, and strategic priorities</li> <li>Collaborate with internal stakeholders to produce tailored sales assets: account-specific landing pages, one-pagers, case studies, and outreach sequences</li> <li>Own a performance dashboard covering pipeline influence, campaign engagement, meeting conversion rates, and account progression across the full sales cycle</li> <li>Run regular retrospectives on campaign performance and use those findings to iterate on sequencing, targeting, and content strategy</li> <li>Test and optimize across channels — treating every campaign as a learning opportunity to sharpen what's working and cut what isn't</li> <li>Stay current on the competitive landscape and target industries so your messaging always feels timely and relevant, not generic</li> </ul> Sales-Based Responsibilities:&nbsp; <ul> <li>Partner with the CRO to define account strategy — aligning on stakeholder mapping, timing, and the sequencing of marketing and sales touches to eliminate duplication and conflicting outreach</li> <li>Research and monitor target accounts for high-signal triggers — funding rounds, leadership changes, product launches, and hiring activity — to identify and act on natural opening moments for outreach</li> <li>Own a tiered pipeline of target accounts across all funnel stages, actively managing engagement to ensure no high-priority account goes cold or stalls</li> <li>Build and maintain a dynamic target account list with rigorous CRM hygiene — keeping contact details, engagement history, and account context current and actionable</li> <li>Drive outbound prospecting across email, phone, and LinkedIn with a disciplined cadence, clear alignment to sales objectives, and consistent CRM documentation of all activity</li> </ul> What We’re Looking For: <ul> <li>Educational Background: Bachelor’s degree or equivalent years of relevant work experience. Candidates with non-traditional backgrounds will be considered if their prior experience and work history are highly relevant.</li> <li>Bias for Action and Hustle: A do-er who likes to think but doesn’t get paralyzed by thinking. Comfortable operating tactically. Force of personality, drive, and creative judgment matter as much as the playbook.</li> <li>Demand Gen Fluency: Strong understanding of pipeline accountability, ICP definition, vertical messaging, sales SLAs, and the demand-gen toolkit (LinkedIn ads, outbound, intent data, MAP/CRM workflows). You speak the same language as sales.</li> <li>Creative + Analytical Range:&nbsp;Exceptional skills in writing tailored, voice-driven content AND in reading response data to inform decisions, define messaging requirements, and prioritize accounts for maximum impact. Equally comfortable with white papers and dashboards.</li> <li>Collaboration and C-Suite Communication:&nbsp;Proven ability to work seamlessly across sales, product, and executive teams. You can present a campaign plan to a CEO, defend it under questioning, and adjust on the fly.</li> <li>Builder Mindset:&nbsp;Excited to build the motion, not just optimize one that already exists. You’ve been the early or first marketing hire at a startup, the first ABM hire on a small team, or otherwise built a function from scratch — and you want to do it again.</li> <li>Customer Engagement:&nbsp;Skilled in gathering market feedback, conducting account-level research, and presenting compelling, well-structured marketing programs to customers, partners, and business leaders.</li> <li>ABM Experience:&nbsp;Experience with designing, running, and scaling account-based marketing programs at a B2B (ideally B2B2C or consumer-adjacent) company, with a focus on driving response, pipeline, and qualified engagement at named accounts.</li> <li>SDR / BDR Experience (Nice-to-Have): Track record of consistent quota attainment in a pipeline-generation role — can speak to monthly meeting targets, conversion rates, and pipeline contribution with specific numbers.</li> <li>Domain Adjacency (Nice-to-Have): Experience marketing into travel, hospitality, airlines, hotels, transport, logistics, or consumer-facing platforms — or experience marketing AI, data, or infrastructure products to enterprise buyers. Travel domain is a plus, not a hard requirement.</li> </ul> Location &amp; Schedule: Our HQ is in Somerville, MA, USA. This position will be remote-based in London, UK.&nbsp; Benefits: The benefits listed below are US-based benefits. UK-based benefits are comparable.&nbsp; Work Authorization: We are unable to provide visa sponsorship at this time. Individuals who are currently on a visa or may need sponsorship in the future are encouraged to reconnect with us down the line, as our immigration policy may change.<div class="content-conclusion"><div>Benefits &amp; Perks</div> <div> <ul> <li>Competitive Base Salary + Annual Bonus</li> <li>Comprehensive Health Insurance (Medical, Dental, and Vision) for you and your family, covered mostly by the company.</li> <li>Company-paid Disability and Life Insurance</li> <li>Optional Pet Insurance and Identity Theft Protection</li> <li>Paid Parental Leave (for all types of parents and families)</li> <li>Equity ownership in the company</li> <li>401k Plan</li> <li>Unlimited Paid Time Off + $1,000 Bonus for taking five consecutive days off</li> <li>Flexibility to work anywhere in the world for one month a year</li> <li>Tuition Reimbursement</li> <li>Cell Phone &amp; Transportation Reimbursement</li> <li>Lunch daily from local restaurants</li> <li>Cozy office environment with a full kitchen, massage chairs, live plants, and much more!</li> </ul> </div> <div>&nbsp;</div> <div>Mobi hires those willing to work either full-time in office or on a hybrid schedule.</div> <div>&nbsp;</div> <div>Equal Opportunity</div> <div>&nbsp;</div> <div>We are an equal opportunity employer; applicants, employees, and former employees are protected from employment discrimination and harassment of any type based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status and genetic information (including family medical history), or any other characteristic protected by federal, state or local laws.</div></div>

Customer Success Specialist

MAST Europe OÜ

London, England, United Kingdom; UK (Remote)· KaugtööTäistööaeg4 kuud tagasi

<div class="content-intro">Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact.</div><h2>About the role</h2> This is not a traditional support role. You don't need previous customer support experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech, learn quickly, and build a broad understanding of how a software company operates. You'll help lenders, brokers, and internal teams get the best out of Mast. You'll answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. <h2>What you'll do</h2> Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You'll build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. Find repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you'll do more than answer questions. You'll identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. Keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to know everything already, but you should be curious, experimental, and willing to learn. <h2>What we're looking for</h2> <ul> <li>Early in your career, a recent graduate, or looking for your first role in tech</li> <li>Can work independently, spot what needs doing, and make progress without detailed instructions</li> <li>Excellent written communication; can explain things clearly and calmly</li> <li>Organised and detail-oriented, especially when managing multiple issues or follow-ups</li> <li>Comfortable using AI tools and keen to keep learning as the technology evolves</li> <li>Naturally inclined to ask, "How can this be easier next time?"</li> <li>Comfortable working remotely and taking ownership of your time</li> <li>Interested in software, fintech, lending, or complex workflows</li> </ul> <h2>What you don't need</h2> <ul> <li>Previous experience in customer support</li> <li>Previous experience in mortgages or financial services</li> <li>Technical skills or the ability to code</li> </ul> You do need to be smart, curious, organised, and excited to learn fast. <h2>Nice to have</h2> <ul> <li>Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude</li> <li>Experience from university projects, internships, part-time work, customer-facing roles, or startup environments</li> <li>Interest in product management, customer success, operations, automation, or fintech</li> <li>Experience writing clear documentation, guides, or process notes</li> </ul> <h2>What success looks like</h2> First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. <h2>Salary &amp; Location</h2> Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : 15th of June 2026<div class="content-conclusion"><article class="detail-content-block detail-content-block-conditions"> <div class="detail-block-description">Benefits <ul> <li>Stock Option Plan</li> <li>25 days holiday + bank holidays</li> <li data-stringify-indent="0" data-stringify-border="0">4 - 10 weeks work from anywhere, based on tenure (for UK based roles)</li> <li data-stringify-indent="0" data-stringify-border="0">Vitality Health insurance</li> <li>Pension plan</li> <li>Equipment budget</li> <li>Learning &amp; development budget</li> <li>Cycle to Work Scheme</li> <li>Monthly team socials + Quarterly Team Meet-ups @ HQ</li> <li>Digital-first, employee-first company with a flexible working culture + Central London HQ</li> </ul> Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.</div> </article> <div class="text-center action-btn-wrapper apply-wrapper">&nbsp;</div> <article class="detail-content-block detail-content-block-about-us"> <h5 class="detail-block-title">ABOUT US</h5> <div class="detail-block-description"> Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. </div> </article></div>