Ametikohast
<p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">About the Role</strong></span></p><p><span>In this role, you’ll be the <strong>first point of contact for our global users, helping them get the most out of Scoro</strong>. Whether it’s answering questions, troubleshooting issues, or guiding customers through product features, you’ll make sure every interaction is clear, friendly, and effective.</span></p><p><span>You’ll work closely with our Customer Success, Product, and Engineering teams, sharing customer insights and helping us continuously improve the user experience. Your work will have a direct impact on how thousands of professionals around the world experience Scoro.</span></p><p><span>If you have <strong>experience in B2B technical support, enjoy solving problems, and are excited to grow your career in an international SaaS scale-up</strong>, we’d love to hear from you.</span></p><p><span>This role is open to candidates <strong>based in Estonia or Latvia</strong>. Some flexibility is required to occasionally support customers in the Australia and New Zealand time zones.</span></p><p><span>👉 Learn more about the Support team in </span><a target="_blank" href="https://www.scoro.com/blog/a-chat-with-scoro-support-manager-jaanika-peres"><span>this blog post</span></a><span> featuring our hiring manager, Jaanika.</span></p><figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/d39129f0-89cf-4822-90f5-4d276ca01e72/original.jpeg" alt="" title="" data-alignment="left"></figure><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">What will you do</strong></span></p><ul><li><p><span>Respond to customer inquiries primarily through email, with occasional Zoom calls when a more personal touch is required.</span></p></li><li><p><span>Provide clear guidance and advice to users on how to use Scoro effectively.</span></p></li><li><p><span>Escalate more complex technical issues to the development team, and follow up to ensure timely resolution.</span></p></li><li><p><span>Track and update support tickets to reflect accurate status and communication history.</span></p></li><li><p><span>Collaborate with Customer Success, Product, and Engineering to improve the overall user experience.</span></p></li><li><p><span>Contribute to our internal knowledge base by documenting common questions and solutions.</span></p></li></ul><hr><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">You’d be a great fit if you have</strong></span></p><ul><li><p><span>2–3 years of experience in customer support or service, preferably in a B2B SaaS environment.</span></p></li><li><p><span>Excellent communication skills in English, both written and spoken.</span></p></li><li><p><span>A strong sense of empathy and a customer-first attitude.</span></p></li><li><p><span>Good problem-solving skills and the ability to learn new tools and systems quickly.</span></p></li><li><p><span>Organised and detail-oriented, with a desire to improve how things work.</span></p></li><li><p><span>Comfortable using support tools such as Zendesk (or similar platforms).</span></p></li></ul><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Bonus points for</strong></span></p><ul><li><p><span>Familiarity with Scoro or similar project management/CRM tools.</span></p></li><li><p><span>Experience working in a distributed or remote team.</span></p></li><li><p><span>Knowledge of Planhat or another customer success platform.</span></p></li><li><p><span>Estonian language skills.</span></p></li></ul><hr><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Here’s what awaits you at Scoro</strong></span></p><ul><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Possibility to Make an Impact: </strong>Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Stock Options Package: </strong>Be part of Scoro’s growth and share in our success.</span></p></li><li><p><span><strong>Health Benefits: </strong>Three paid medical days, option to choose between health insurance (or Stebby compensation for Estonian-based candidates), and mental health services.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Hybrid Work: </strong>We don’t have mandatory office days. Join us in our cozy Tallinn or Riga office, or work from wherever you feel most productive.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Annual Leave: </strong>Over 5 weeks of paid time off, with the freedom to use your vacation days flexibly, whether that’s a single day or a longer break.</span></p></li><li><p><span><strong>Loyalty Days: </strong>1-5 extra holiday days per annum based on tenure.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Continuous Learning: </strong>Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Community and Activities: </strong>Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Global Gatherings:</strong> Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Unique Company Culture: </strong>A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on </span><a target="_blank" href="https://www.instagram.com/teamscoro/"><span>Instagram</span></a><span> and </span><a target="_blank" href="https://www.scoro.com/blog/category/scoro/"><span>Scoro’s Blog</span></a><span>.</span></p></li></ul><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">The monthly gross salary range for this role is €1800-2000, plus a quarterly bonus </strong>based on individual and team performance.</span></p><hr><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">What happens next</strong></span></p><p><span>Send your application in <strong>English</strong>, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better.</span></p><p><span><strong>The interview stages are</strong></span></p><ul><li><p><span>Written home assignment (online)</span></p></li><li><p><span>Recruiter screening call (online)</span></p></li><li><p><span>Hiring manager interview (online)</span></p></li><li><p><span>Team meeting (online or office)</span></p></li><li><p><span>Cognitive Test - Tripod test (online)</span></p></li></ul><p><span>If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:</span><a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"><span> How We Recruit at Scoro: A Sneak Peek Inside</span></a><span>.</span></p><p><span>Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span><br></p>
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