Project Manager and Data Expert - Customer Support Wise
About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Customer Support Project Manager and Data Expert to join our Customer Support Team in Tallinn. Ready to change the game for millions of customers worldwide? At Wise, we’re on a mission to create a world where money moves effortlessly, without borders—and our customers deserve support that moves just as fast. If you’re passionate about turning insights into impact, driving meaningful change, and improving customer experiences on a global scale, this is your opportunity. We’re looking for a Customer Support Resolution Rate Program Specialist and Data Expert who’s ready to roll up their sleeves, dive into the data, and help design smarter ways for us to resolve customer problems. You’ll partner with our Principal Program Manager and collaborate with teams around the world to identify what’s getting in the way of resolution—and make it better. This is more than just a support role. It’s your chance to shape how millions of people experience Wise, every day. What You’ll Own 💡 Spot the Gaps - Dig into customer support data to find trends, root causes, and areas for improvement. ⚡ Drive Change - Help build and roll out programs that remove blockers, speed up solutions, and keep our resolution rates climbing. 🌎 Collaborate Globally - Work with customer support teams globally to gather insights, share feedback, and make our processes stronger. 📊 Track Success - Build reports, dashboards, and presentations that keep our teams aligned, informed, and ready to improve. 📚 Empower Teams - Support the design of training and resources that help agents master new tools and workflows. 🔄 Keep Things Moving - Play a key role in change impact assessments to make sure new initiatives land smoothly and make a lasting difference. Why You’ll Love This Role: ✅ You’ll directly improve how millions of customers experience Wise support. ✅ You’ll develop your skills in data analysis, program coordination, and process design. ✅ You’ll work cross-functionally with passionate teams solving complex global challenges. ✅ You’ll help create a support experience that’s as seamless as our product. ✅ You’ll grow your career in a company that’s scaling fast, with endless opportunities to make an impact. 📊 A bit more about the KPIs: Project Satisfaction Rate Project schedule adherence (measured in deviation) Estimate to project completion Current development backlog vs planned Project Success Criteria Compliance Data and reporting accuracy Qualifications What We’re Looking For: 🎓 Bachelor’s degree in Project Management, Data Analytics or a related field. 🌟 3+ years of experience in customer support program management or similar roles in high-paced, product-led companies (FinTech is a plus). 💼 2+ years in a leadership or subject matter expert role. 📊 Strong analytical skills and the confidence to turn numbers into actions. Required SQL fluency. 🗂 Stellar organizational skills to juggle multiple projects at once. 🤝 Great communication skills and a collaborative spirit. 🛠 Experience with Excel, PowerPoint, Word, and customer support tools (Twilio, Ninjas, Zendesk, Salesforce). Ideally solid on Claude Code use and connectivity. 📌 Bonus points if you know your way around Jira, Trello, Asana, or have experience with Lean or Six Sigma methodologies. Additional information What We Offer 💰 Competitive salary: 3400 - 4450 EUR gross/monthly and benefits— explore them here . 🌎 A global, diverse, and inclusive workplace. 📈 Career growth and endless learning opportunities. ✨ The chance to make an impact on our support experiences Application process: Recruiter Screen 1st round interview Take Home Test Final Interview For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .
Operations Project Manager Wise
About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for an Operations Project Manager to join our Customer Support and/or KYC Team in Tallinn. The Operations Project Manager is someone who oversees cross-functional work areas focusing on the resolution of issues from customers and internal teams. Your mission is to manage service operations improvement and transformation projects, ensuring the satisfaction of operational needs for both the CS OPS team and Wise customers, while serving as liaisons between stakeholders on assigned projects. 🔑 The key responsibilities as the Operations Project Manager are the following: Coordinate with stakeholders to develop project plans including project scope, release schedule, milestones, deliverables etc. Manage effective project implementation and delivery. Manage project activities to meet business goals. Track and monitor project execution to make sure that the stakeholders requirements are met. Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution Develop process improvements to meet Customers and CS/KYC team needs. Improve stakeholder relationships by providing timely and accurate responses to their inquiries. Validate project plan and schedule to incorporate any changes requested by internal teams. Coordinate calls, meetings and communications between stakeholders and project team throughout the project implementation phase. Inform project status, schedule and key issues to relevant stakeholders on a regular basis. Perform negotiations on project activities with stakeholders when required. Maintain and update a database of project related documents. Inform management on customer needs and business opportunities. 💡 A bit more about the KPIs: Project Satisfaction Rate: Measures stakeholder and client satisfaction levels with the project's outcomes, processes, and delivery. Adherence to Project Schedule: Evaluates the project's performance against the planned timeline, quantified by schedule deviations. Estimate to Project Completion: Tracks the projected timeline to complete the project compared to initial estimates, highlighting progress and efficiency. Development Backlog vs. Planned: Compares the current development backlog with the planned backlog, ensuring alignment with project goals and timelines. Achievement of Project Success Criteria: Assesses how well the project aligns with and meets the predefined success criteria. Qualifications About you: You have excellent verbal & written English, any other languages are a plus. You are able to convince others, present your viewpoint, and propose solutions in such a way that helps others take informed decisions. You have the ability to identify, create, and apply processes, methods, knowledge, skills, and experiences with the aim to achieve project objectives. You have experience in facilitating data-driven decision making , using insights and analytics to guide project strategies and decisions. You are skilled in change management , able to lead teams through transitions and adapt to evolving project needs and environments. You have the ability to define and apply methodologies , ensuring structured and effective project execution from initiation to completion. You have experience managing projects end-to-end , overseeing all phases of the project lifecycle and delivering successful outcomes. You have great communication and presentation skills to support internal and external cross-team projects and audits. You operate and lead according to the company values. You have a good understanding and ability to analyze and move the team's metrics. You have a proven track record of taking ownership and responsibilities, as well as being a great team player. You are experienced or have an interest in working with people from different backgrounds. Additional information About this Role Salary : 3450 - 4500 EUR gross/month + RSUs Hiring Process Recruiter Screen First Interview Take Home Test Final Interview For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .
Senior Technical Support Engineer Veriff
· Kaugtöö <p>Veriff is hiring a Senior Technical Support Engineer for its USA region. As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on to provide timely, accurate, and well-communicated solutions to their complex technical and integration problems. Beyond individual contribution, you will drive cross-team initiatives, mentor fellow engineers, and help shape the team's technical direction. You will identify patterns in issues, understand their severity, highlight risks to stakeholders, and get to the root cause of edge cases. If you're naturally a helper, enjoy assisting people with technical issues, and can explain technical details in a simple way while also enabling others, we'd like to meet you!</p> <p>&nbsp;</p> <p><strong>At Verriff, you'll help protect honest people online by:</strong></p> <ul> <li>Taking ownership of reported issues and ensuring their resolution from start to finish</li> <li>Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems</li> <li>Replicating reported issues and writing detailed bug reports</li> <li>Escalating unresolved issues to appropriate development teams and documenting standardized solutions for the knowledge base</li> <li>Handling crises in the event of feature failures or application downtime</li> <li>Participating in an on-call rotation and leading production incidents</li> <li>Developing and reporting on key metrics; for example generating custom reports and writing complex SQL queries</li> <li>Driving cross-team initiatives that have area-wide impact beyond your immediate team</li> <li>Taking responsibility for technical designs of new services and tools</li> <li>Identifying gaps in issues and processes, bringing data-driven solutions to the table</li> <li>Optimising and automating repetitive tasks</li> <li>Gathering feature requests and making them visible to correct stakeholders for planning</li> <li>Actively participating in the hiring pipeline and referring candidates</li> </ul> <p>&nbsp;</p> <p><strong>You are the right future Veriffian for the job if you have/are:</strong></p> <ul> <li>3+ years of experience in Technical Support, Site Reliability Engineering (SRE), or similar technical role</li> <li>Strong understanding of software programming and system architecture</li> <li>Solid knowledge of APIs (REST, webhooks)</li> <li>Solid ability to troubleshoot web applications and identify root causes</li> <li>Deep knowledge and experience with observability tools (e.g., Grafana)</li> <li>Proficiency in writing complex SQL queries and basic scripts</li> <li>Comfortable working with Mac, Linux, and Windows environments</li> <li>Experience with incident management processes</li> <li>Demonstrated ability to mentor and support team members</li> <li>A proactive approach to teamwork, a solutions-oriented mindset, and excellent interpersonal skills</li> <li>Data-driven approach to problem-solving and decision-making</li> <li>Knowledge of TypeScript, Python, Postgres, or ReactJS</li> <li>Ability to work independently without supervision, prioritize effectively, and deliver consistently</li> <li>Fluency in both written and spoken English</li> <li>A background in creating highly technical but clear technical documentation and presentations</li> </ul> <p><strong>You're an especially awesome match if you have/are:</strong></p> <ul> <li>Experience with JIRA, Confluence, and GitHub</li> <li>Built applications or integrated services</li> <li>Familiarity with CI/CD pipelines and deployment processes</li> </ul> <p><strong>Location:&nbsp;</strong>Remote within USA but preferable to be in Salt Lake City, Utah</p> <p><strong>Salary range:</strong> $114,000 - $145,000 USD Gross/Annual&nbsp;</p> <p><strong data-stringify-type="bold">Why Veriff?</strong></p> <p>We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.&nbsp;</p> <p>When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...</p> <ul> <li>Full-remote job within our eligible locations in the USA (West Coast based)</li> <li>Extra recharge days per year on top of your annual vacation days</li> <li>Stock options that ensure you share in our success</li> <li>401(k) matching</li> <li>Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally</li> <li>Learning and Development and Health &amp; Sports budgets that you are free to tailor to your own needs</li> <li>Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary</li> </ul> <p><em>&nbsp;We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!</em></p> <p>Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see<a href="https://www.veriff.com/recruitment-privacy-policy">&nbsp;Recruitment Privacy Policy</a>.</p> <p><span style="color: rgb(255, 255, 255);">#US2 #US1</span></p>