Project Manager and Data Expert - Customer Support

Senior Product Manager - Customer Reporting

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Product Manager to join our Grow Squad (Wise Assets) in Tallinn. The role is an unique opportunity to join one of the largest fintech companies in the world. You'll be leading and growing our Product team to provide millions of people with frictionless and borderless money management. Your Mission Empowering Wise customers to live the life they want by making their money work as hard as it can so they can achieve financially related life goals. You break down barriers to make it simple, trustworthy and easy for customers to grow all their money and ultimately see no reason to keep their money elsewhere. We need someone to help us make the hardest, most stressful part of managing wealth completely invisible to our customers. You will build a reporting engine so seamless that businesses and individuals can handle their tax obligations with a single tap and where in their country they have to submit offline, that the information we provide is clear, understandable and useable - and provided on-time, everytime. Doing this for one country is hard, doing this for 50+ global markets is disruptive. Your platform will help millions of people and businesses around the world. Build a scalable engine to calculate taxable income across the dozens of markets in which we operate, dynamically adapting to different local tax regimes. Build direct integrations to local tax authorities to make reporting completely painless for our customers. Create seamless integrations to business accounting softwares so businesses can submit their accounts with a simple button tap, giving you exposure to solving both B2B and B2C product challenges. You’ll be working closely with Designers, Researchers, Developers, Compliance and Analysts to enable the team to make informed decisions and inspire the highest standards of execution. Design and deliver tax reports for customers which are readable, understandable and usable - make tax reporting simple. You’ll report to the Wise Assets product lead, whose role is to help you find your own path to having a massive impact on the Wise mission. What success looks like in your first 6 months Launch our foundational automated tax reporting tool for our key markets. Ship the first version of our seamless integration with major business accounting softwares. Map out the global expansion strategy for automated tax compliance and reporting across all markets we operate in. This role will give you the opportunity to Directly contribute to our mission to make money without borders the new normal – you will need to figure out and build solutions so that our customers can move money instantly, conveniently, transparently, and – eventually – for free Build world-class products: The role is a unique opportunity to build innovative, state-of-the-art solutions with a global impact Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls Inspire teams from the entire company with your ideas , knowledge and self-starting attitude Qualifications You are a seasoned, hands-on Product manager with 5+ years of experience building products as a Product Manager or a Founder. You have launched a significant B2C / B2B product and embedded learnings from successes and failures along the way You are customer obsessed, meaning you go deep into understanding them, identifying where to alleviate pain points and deliver empathy You are analytical and highly numerate. You are comfortable diving into complex datasets, financial models, and regulatory frameworks to extract simple product truths. You like nothing more than getting hands-on and roll up your sleeves to work on the execution, willing to wear any hat if that can help your team ship today instead of tomorrow You have significant technical understanding that can help unblock decisions from engineering leadership Build world-class products: The role is a unique opportunity to build innovative, state-of-the-art solutions with a global impact Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls Inspire teams from the entire company with your ideas, knowledge and self-starting attitude Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Software Engineer - Tax Experience

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you will join: Tax Experience With Wise Assets, we’ve enabled customers to grow the money they hold with Wise - giving them access to government-backed assets that track base rates, or a global stock index fund. This is a product that challenges traditional banking by putting customers in control of how their balance is held. Banks keep the yield; we pass it on. The approach is unique: • A current account backed by real assets • Daily returns across the entire balance • Instant access with no penalties or lock-ins • Segregated, bankruptcy-protected custody About the Team Our investment products create tax obligations. The team mission is to make tax season effortless and seamless for Wise customers. We strive to simplify tax complexities by doing the heavy lifting for them, ensuring they easily understand their tax obligations. Additionally, we provide comprehensive, crystal-clear reporting to guarantee total product transparency. Our goal is to empower customers with the insights they need to feel completely confident in our platform and understand exactly how it works for them. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you! A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Great communication skills and the ability to articulate complex, technical concepts to non-technical audiences Ability to work independently while also being a supportive team player. Your work will frequently involve cross-team collaboration. Ability to break down complex projects into incremental milestones that deliver customer value Ability to coordinate complex projects across different teams Experience in developing web applications and distributed systems in a production environment Experience with common design and architectural patterns coupled with a passion for writing clean code that is performant and well tested Curiosity and drive for continuous learning and improvement Following and advocating best coding practices, continuous delivery and code reviews Experience working with relational and non-relational databases, query optimisation and designing schemas is a plus Knowledge of Java and Spring boot and experience with a messaging system, like Kafka, is a plus… but don’t worry we don’t expect you to know everything! Additional information What we offer: 💰 Starting salary: €5750 - €7083.33 gross/month + Wise's RSUs 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years 🌟Be part of a global team with a global mindset! Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Scaling our Infrastructure; how we make it work Wise Engineering #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

FinCrime Operations Senior Analyst - Law Enforcement

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As a FinCrime Operations Senior Analyst, specializing in Law Enforcement (LE) information exchange, you will be an integral part of the team responsible for facilitating the secure and compliant exchange of information about our customers and their use of our platform. Your role will involve supporting the information sharing process by efficiently gathering, analyzing, and documenting data to ensure timely and seamless information flow between Wise and different regulatory or law enforcement agencies. This is vital for meeting global requirements and internal policies. This position is ideal for individuals looking to develop their expertise in operations and c ontribute to the safety and integrity of Wise's services through robust information management. In the "Message to the Hiring Team" section, please include: Your notice period Your residency status in Estonia (we are not providing visa or relocation support for applicants at this time.) Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to protect customers and Wise by investigating and reporting suspicious activity. As a Senior Analyst in our FinCrime Operations team, you will lead the way in managing our relationship with global Law Enforcement agencies. You will analyze and respond to complex information requests, ensure bulletproof compliance, and drive team performance. LE Request Management: Review, analyze, and deliver high-quality, precise, and legally compliant responses to Law Enforcement agencies, ensuring strict confidentiality and data privacy (GDPR). Risk & Escalation Ownership: Identify financial crime patterns, perform risk assessments, and smoothly escalate complex or high-risk cases to internal teams, legal counsel, or senior management with detailed documentation. Documentation, Record-Keeping: Maintain bulletproof audit trails, secure documentation, and clear rationales for all decisions to withstand both internal and external scrutiny. Stakeholder Communication: Act as a professional point of contact for external authorities and internal cross-functional teams (Fraud, AML, Legal), ensuring clear, efficient, and timely collaboration. Process Optimization: Proactively spot inefficiencies, report bugs, and suggest actionable improvements to our tools and workflows. Hitting Targets: Consistently meet and exceed individual and team KPIs, SLAs, and Quality Assurance standards without compromising on speed or accuracy. We offer a structured multi-shift schedule tailored to our operational needs. Your roster will include a mix of the following shifts: Early Morning Shifts (Starts: 6:00 AM, 7:00 AM, and 8:00 AM) Roster breakdown: 11x early morning shifts per cycle (5x 6:00 AM starts; 6x 7:00 AM starts). Morning Shifts (Starts: 9:00 AM and 10:00 AM) Late Morning Shifts (Starts: 11:00 AM, 12:00 PM, and 1:00 PM) Roster breakdown: 9x late morning shifts per cycle (3x 11:00 AM starts; 3x 12:00 PM starts; 3x 1:00 PM starts). Qualifications Experience: 1+ years of experience in operations, legal ops, financial crime reviews, or a related field (ideally handling information requests or legal orders). Communication Skills: Excellent written and verbal English skills to draft precise reports and communicate with authorities. Additional languages are a plus. Compliance & FinCrime Knowledge: A solid foundational understanding of financial crime regulations, data protection principles (GDPR), and legal disclosure frameworks. Analytical & Tech Savvy: Proficiency with Google Workspace / MS Office, with the ability to filter, format, and work with data sets. High Attention to Detail: A proven track record of maintaining top-tier quality, accuracy, and meticulous documentation, even under high workloads or when handling routine tasks. Autonomy & Organization: Ability to multitask, prioritize efficiently, and make sound decisions independently within established procedures. Growth Mindset: A proactive, self-driven attitude with a passion for learning and developing in the FinCrime domain. Flexibility: Willingness to work flexible hours, including shifts, weekends, and public holidays as needed. Nice to Have: Education: Bachelor’s degree in Law, Criminal Justice, Finance, Business Administration, International Relations, or a related field. Certifications: Industry credentials such as CAMS, ICA, CFE, or equivalent (focused on AML, FinCrime compliance, or investigations). Tech Skills: Familiarity with Business Intelligence (BI) tools, especially Looker. Additional information Important Information for Candidates: Application Requirements: If you have applied for this same role within the last 6 months, we will be unable to progress with your application at this time. If you currently have an active application for another role within Wise, we will await the outcome of that process before reviewing your application for this position, as we process one application per candidate at a time. When to expect a response: We aim to respond to all applicants as quickly as possible. However, due to high application volumes, there may be some delays. Here are our expected review timeframes: CV & Cover Letter Review - 3 working days Maki People Assessment - 5 working days Final Interview - 5 working days Application stages for this position: CV & Cover Letter Review Maki People Assessment (3 calendar days for completion) Final Interview (60 minutes) Benefits: Starting Salary: 2225 EUR gross per month Stock Paid Sabbatical Other Benefits For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

KYC Operations Senior Analyst - SMA

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is looking for a KYC Operations Senior Analyst to join the Tallinn Senior Management Approval team. You will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding customers in AML High Risk state and customers with touch points with High Risk 3rd Countries and Low Tax Jurisdictions according to regulatory standards. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Job Responsibilities Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining High Risk customers. Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. Communicate with other internal teams when required to handle escalated or complicated cases. Provide guidance and responses to daily inquiries from peers, front-line and management regarding high risk approval matters and case analysis, when appropriate. Maintain high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services; When warranted, be capable of drafting SAR narratives to report activity deemed unusual. Taking part in and leading projects related to SMA Team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. Draft reports to internal and external stakeholders, periodically and when requested. Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies; Support Wise in internal and external audits and regulatory process related queries reviews. Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities. Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. You have a minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, or a comparable role at another company. You have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in. Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs. You have a good understanding of AML/CFT Regulations and are able to effectively document your reasoning. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine and stressful situations well. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. You have familiarity with reading legal and regulatory documents. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) Additional information About this Role: Job level: 3 Salary: 2400 - 2850 EUR gross/month Stock: To be reviewed at offer Sponsorship: Wise does not sponsor visas, temporary residence permits, or work permits for this role. Candidates must already have full, unrestricted right to work in Estonia. Current shift requirements: Two weekend shifts per month Three 12:00–20:00 evening shifts per month Three 14:00–22:00 evening shifts per month The remaining shifts are typically 09:00–17:00 These shift requirements are mandatory and may change based on team and business needs. Hiring process: Resume review Take-home test (reviewed by the team) Screening call with the Recruitment team Final interview with the SMA team For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .