AI Delivery & Operations Manager

About the company

About Playtech 

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career? 

This is not just another delivery role - it’s an opportunity to shape how AI is delivered at scale across Playtech. We’re looking for an AI Delivery & Operations Manager who can bring structure to fast-paced environments, simplify complexity, and keep a highly technical team aligned and focused. If you’re motivated by delivery, operations, and tangible impact, this role offers a strong platform to contribute. 
 

The role

Your Influential Mission: You Will… 

Take ownership of agile delivery management by:  

• Running agile delivery cadences for the Central AI team, sprint planning, stand-ups, retrospectives, and dependency management. 
• Owning backlog planning, ticket management, and assignment, and end-to-end delivery tracking across the team. 
• Defining and delivering documentation processes for the Central AI team and for business units consuming the platform. 
• Leading short, medium, and long-term planning, prioritisation, and reporting for the team. 
• Delivering projects – both fully within the AI Team, but more often including stakeholders and resources from across all Playtech Business Units 

Be responsible for platform operations by:  

• Owning monitoring and alerting, incident and problem management, post-mortems, and corrective-action tracking for the Central AI Platform. 
• Hands on management when incidents arise, and building a culture of safe and compliant AI operations in the AI team and across Playtech.
• Defining and implementing the processes that enable other Playtech teams to adopt the AI platform safely and at scale, while maximising self-service and innovation. 
• Working closely with Security, Privacy, Service Ops, and business-unit teams to define and implement shared processes. 

Be accountable for governance, audit & compliance by  

• Owning audit documentation, process execution, and evidence management across relevant frameworks, including ISO 27001, Financial ITGCs, and emerging AI standards such as ISO 42001 and the EU AI Act. 
• Driving governance and compliance practices that keep the team and platform operating to the highest standards. 

Drive AI-first ways of working by:  

• Championing AI-first ways of working within the team: wherever possible, automate delivery, operations, and audit workflows using the AI tools and platform you help govern. 
• Helping set the standard for AI adoption across Playtech by proving and refining capabilities internally before rolling them out to other business units. 

 Have the opportunity to take on people leadership responsibilities by: 

• managing members of the Central AI team, depending on your experience and interests. 

Qualifications

Components for Success: You… 

• Bring proven Agile delivery management experience in a technical engineering environment. 
• Have a solid background in platform operations — monitoring, incident response, problem management, and SRE-style practices. 
• Have demonstrable experience handling audit and compliance evidence (ISO 27001, ITGCs, or directly comparable frameworks).  
• Are comfortable working cross-functionally with various stakeholders, such as Playtech Product Units, Security, Compliance, Privacy, Legal, , Service Ops, etc teams. . 
• Have genuine knowledge of and enthusiasm for AI systems and solutions.  
• Can get hands-on with AI tools and build your own workflows.  

You’ll Get Extra Points for… 

• Experience with AI or cloud platforms, particularly GCP AI / Vertex AI. 
• Exposure to platform onboarding and self-service operating models. 
• Experience automating delivery and operations workflows using AI tooling. 

Thrive in a culture that values… 

• Ownership and accountability where you take responsibility for delivery, operations, and outcomes. 
• Proactive collaboration across the business units and teams globally. 
• Innovation with responsibility, encouraging improvement while maintaining strong governance and compliance. 
• Versatile and exciting challenges that keep you going and growing. 
• Hybrid working style – work in our modern and comfortable office as well as work from home office. Neat benefits & bonus package.  

Additional information

CENTRAL AI TEAM  

The team is Playtech’s AI Centre of Excellence, driving AI adoption across the business. Operating at the intersection of platform engineering, solution delivery, and governance, the team builds shared capabilities while enabling business units to apply AI safely and effectively. With 80+ use cases already in progress, this is a unique opportunity to work on real enterprise challenges using cutting-edge technologies. Joining now means shaping how AI scales across a global organisation and influencing solutions used by thousands of colleagues and millions of players. Backed by strong executive support, AI is a key strategic priority at Playtech, offering high visibility and long-term impact. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to be themselves at work.