hire.ee
All jobs

Activation and Sales Ops Manager

Bravo Catering OÜ
Maadi, Egypt · On-siteFull-timePosted 7mo ago

Job Overview

The Activation and Sales Ops Manager will be responsible for driving customers onboarding, activation, and operational excellence. This role leads and motivates a high-performing Sales Activation team, sets and monitors KPIs, and ensures the achievement of daily, weekly, and monthly activation targets.

Job Responsibilities

·        Analyze and identify gaps within KYC and LMS systems related to customer onboarding and activation processes as well as replacements.

·        Coordinate card processors for card issuance requests, packaging, and logistics management

·        Liaise with third-party service providers to modify, enhance, and develop customer and card-related workflows.

·        Adhere to Card Operations policies by applying all regulatory-mandated restrictions and requirements to mitigate operational and compliance risks.

·        Lead, coach, and motivate the Sales Activation team to achieve daily, weekly, and monthly activation targets.

·        Set clear KPIs for individuals and the team, monitor performance in real-time, and provide actionable feedback.

·        Conduct training, refresher sessions, and skill-building programs for Supervisors to enhance product knowledge, onboarding, and objection handling.

·        Support employee engagement, career development, and team retention initiatives.

·        Manage and maintain accurate sales pipelines, lead data, and CRM systems

·        Track activations, conversions, and onboarding performance; identify bottlenecks and optimize workflows.

·        Prepare reports, dashboards, and analysis on team performance, activations, and operational efficiency.

·        Oversee end-to-end customer onboarding and activation, ensuring accuracy, compliance, and timely account setup.

·        Ensure proper KYC, AML, and fraud prevention procedures are followed.

·        Support escalations related to failed onboarding, technical issues, or high-risk cases.

·        Coordinate visits and field activations to ensure seamless customer experiences.

·        Supervise Sales Activation team at booths, pickup points, branches, and merchant locations.

·        Ensure compliance with branding, hygiene, operational standards, and company policies.

·        Provide on-site support for high-impact campaigns, merchant activations, product launches, and special programs

·        Monitor field operations, shipping, and processing of customer applications to ensure accuracy and timeliness.

·        Identify inefficiencies in sales operations, activation workflows, and onboarding processes; propose and implement improvements.

·        Support automation initiatives, SOP updates, and operational documentation.

·        Contribute operational insights to enhance the activation funnel, customer acquisition, and overall efficiency.

·        Work closely with Product, Marketing, Operations, Finance, Tech, Risk, and Compliance teams to resolve onboarding and activation issues.

·        Align lead quality, campaigns, and field activation strategies with Marketing and other stakeholders.

·        Provide feedback on products, onboarding processes, and customer pain points for continuous improvement.

·        Ensure 100% adherence to KYC/AML, fraud prevention, and data security standards.

·        Conduct audits of activations and applications to minimize errors and fraud cases.

·        Maintain high-quality standards for documentation, data entry, and customer handling.

·        Address customer inquiries, walk-ins, and technical issues related to applications or sales tools.

·        Ensure proactive follow-ups to resolve onboarding and activation issues completely.

·        Maintain a user-first approach to provide a seamless onboarding and activation experience.

Job Responsibilities

·        7 years in sales operations, customer activation, or fintech operations roles or Banking field as well

·        At least 2–3 years in a managerial or supervisory capacity leading a team.

·        Prior experience in fintech, startups, or high-volume sales environments is highly desirable.

·        Bachelor’s degree in business administration, Finance, Marketing, Management, or a related field.  

·        Certifications in CRM management, sales operations, or project management are advantageous.

Skills & Competencies

·        Strong analytical, problem-solving, and decision-making skills

·        Excellent communication, interpersonal, and leadership abilities

·        Customer-first mindset with strong follow-up and resolution skills

·        Highly organized, proactive, and adaptable to startup/fintech environments

This listing is hosted elsewhere. Applications are handled on the company's site — we don't see them on hire.ee.

Kliendihaldur kõnekeskuses

Schbot Robotics OÜ

Harju maakond, Tallinn, Kristiine linnaosa, A. H. Tammsaare tee 47· RemoteFull-timeyesterday
€473 – €2,000/mo gross

Müüja

VinoDeli OÜ

Harju maakond, Tallinn, Lasnamäe linnaosa, Tooma tn 3, Peterburi tee Rimi hyperFull-timeyesterday
€1,100 – €1,400/mo gross

Veinipoe müüja / veini konsultant

Kliendihaldur

Amserv Auto Osaühing

Harju maakond, Rae vald, Peetri alevik, Tuleviku tee 14Full-timeyesterday

Amserv Tallinna esinduses

Veriff logo

Senior Account Executive, EMEA

Veriff

London, Spain, EstoniaFull-time2 days ago

<div class="p-rich_text_section"> <p>At Veriff, our <em>Go-to-Market Division</em> is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision of making the internet safer.  </p> <p>Veriff is looking for an experienced <em><strong>Senior</strong></em> <strong><em>Account Executive </em></strong>with a proven track record of selling to key enterprise clients and decision-makers. This role is an excellent opportunity to join our <em>EMEA Sales team </em>and drive revenue and Veriff’s expansion with a primary focus on enterprise accounts.  </p> <p><strong>You’ll help us protect honest people online by:</strong></p> <ul> <li>Contacting potential enterprise customers</li> <li>Building long-term relationships with new and existing customers</li> <li>Listening and drawing out the concerns of our customers to identify possible solutions</li> <li>Communicating how Veriff’s unique value proposition can help prospects</li> <li>Building pipeline, N\negotiating complex terms, and ultimately closing deals</li> <li>Communicating with internal stakeholders (legal, marketing, product, etc.)</li> <li>Contributing to team projects to improve our sales process</li> </ul> <p><strong>You are the right future Veriffian for the job if you have:  </strong></p> <ul> <li>8+ years of B2B SaaS sales experience and a proven track record of growing new and expansion revenue within key, enterprise accounts</li> <li>The ability to thrive in an entrepreneurial environment</li> <li>B2B/ SaaS sales experience</li> <li>A "jack-of-all-trades" mentality, handling multiple opportunities and managing a wide range of projects simultaneously</li> <li>Develop and drive the overall long-term strategy for accounts aligned with customer business objectives</li> <li>Exceptional organizational skills for managing a high volume of opportunities and following through on tasks</li> <li>Experience with Salesforce and other relevant technologies</li> <li>Excellent communication and relationship-building skills</li> </ul> <p><strong>You’re an especially awesome match if you have:  </strong></p> <ul> <li>Previous experience and proven success selling into key enterprise accounts within the identity verification space</li> <li>Proven success selling into the fintech/finserv industry</li> </ul> <p><strong>In addition to our general benefits highlighted at the bottom, you can expect the following:</strong></p> <ul> <li>Competitive base pay + commission </li> <li>Generous vacation policy and flexible work hours</li> <li>UK Pension Plan</li> <li>Be the key point of contact for clients of the world's next big success story</li> <li>The opportunity to contribute to product development</li> </ul> </div> <div class="p-rich_text_section"> <div class="p-rich_text_section"> <p><strong>Why Veriff?</strong></p> <p>We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. </p> <p>When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...</p> <ul> <li>Extra recharge days per year on top of your annual vacation days</li> <li>Stock options that ensure you share in our success</li> <li>Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally</li> <li>Learning and Development and Health & Sports budgets that you are free to tailor to your own needs</li> <li>Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary</li> </ul> <p><em>We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!</em></p> <span style="color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0);">Please take the time to read our Recruitment Privacy Notice, which explains how we collect and process your data for recruitment-related activities in accordance with applicable laws. Please read the information carefully. By submitting the application with the required information, you acknowledge that Veriff processes the information for recruitment purposes. </span></span>Please be informed that in the final stage of the recruitment process, we may request that you undergo identity verification. For more information, please see <a class="c-link" href="https://www.veriff.com/recruitment-privacy-policy" target="_blank" data-stringify-link="https://www.veriff.com/recruitment-privacy-policy" data-sk="tooltip_parent">Recruitment Privacy Notice</a>. <br> <p><span style="color: rgb(255, 255, 255);">#LI-FS1 #TLBT</span></p> </div> </div>