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Quality Assurance Senior Team Lead - AML

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a FinCrime Quality Team Lead to join our growing team. Quality Assurance Senior Lead - AML Wise is a global technology company, building the best way to move and manage the world’s money. As the Quality Assurance Senior Team Lead, your role is to set the QA strategy for the AML domain, deliver against plans and KPIs, and build a credible, trusted team. You will use your subject matter expertise to ensure the accuracy, validity, and value of all QA outcomes. You will drive continuous improvement and partner with wider business stakeholders to deliver actionable insights that improve quality and champion a culture of risk management. Your Responsibilities: Area Leadership & People Management: Lead by example with a customer and risk-proportionate mindset. Coach and develop a high-performing QA team, delivering initiatives to grow their skills and managing succession plans for senior leads. Operational & Performance Management: Take accountability for the AML QA area’s delivery against KPIs and objectives. Identify process improvements, monitor resource allocation, and refine standard operating procedures to scale operations. Expertise Sharing: Act as a subject matter expert in AML policy, Quality Assurance and risk management. Validate complex case outcomes, lead audit interactions, and assist the Compliance team in evolving internal procedures. Planning & Execution: Own the QA strategy, including sampling methodology, test scripts, and scorecards. Manage forecast demand and capacity plans to ensure KPIs and SLAs are consistently achieved. Stakeholder Management: Build constructive relationships with Operational Leaders. Translate QA data into a compelling narrative to communicate complex topics in an engaging way and influence business change. Qualifications About you: Experienced Leader: 4+ years of proven leadership experience in operations or compliance, with at least 2 years leading a medium-sized organisation (20-40 people). Domain Experience: +3 years of AML experience working in the financial services sector. Compliance Expert: Advanced knowledge of laws and regulations applicable to AML, with a deep understanding of global regulatory frameworks in financial services or payments. Data-Driven: Ability to use analytics to manage your domain, move team metrics, and translate data into trends that influence continuous improvement. Tech Forward: A promoter of AI literacy, identifying opportunities for automation and AI within the QA process to improve efficiency. Great Communicator: Fluent in English with the ability to clearly communicate complex topics and influence senior stakeholders. Problem Solver: Ability to challenge ways of working, critically assess data, and manage challenges before they escalate. Additional information Salary: 4 000 - 5 500 EUR Monthly gross + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

High Risk Assessment Senior Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The High Risk Assessment Senior Lead is responsible for overseeing multiple High Risk Assessment Team Leads and their respective specialist teams. The High Risk Assessment team is responsible for mitigating risks associated with high risk customers. This area has a strong focus on maintaining compliance with AML/CFT regulations, and internal policies according to Wise’s risk appetite. You will need to ensure that your team is consistently delivering high-quality investigations and promote high quality compliance standards across the organization. Responsibilities Area Leadership Lead by example and drive a customer focused mindset across your team as well as the wider organization. Promote a culture of ownership and accountability. Enable your teams to become high-performing through coaching, continuous development, and succession plans for senior leads. People management Coach and develop a strong team of High Risk Assessment Team Leads. Come up with initiatives to help your team to grow their skills, behaviors, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions. Operational management Be accountable for your Area operations. Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to improve the ways we work. Performance management Measure group wide KPIs and ensure that your team leads as well as their direct reports meet performance targets and quality standards. Drive the initiatives and KPIs of your area with the organisation’s strategic vision. Provide regular coaching and work with your direct reports to inspire them and improve their leadership skills. Act as a key escalation point for issues that cannot be resolved by team leads. Be an advocate for the company values, our long term strategic goals and promote them across the KYC organization. Expertise Sharing Be a subject matter expert in KYC and financial crime areas with the ability to train and coach your team on operational topics. Maintain a comprehensive understanding of our regulatory obligations, internal policies. Apply a risk-based approach to deterring and preventing money laundering and financial crime. Able to represent your teams’ investigative work to internal auditors and senior leadership. Stay up to date on new regulations and ensure that your team follows best practices across their investigations. Planning and execution Ensure operational team plans are set in place and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your group is making progress on their goals. There is a clear strategy within your domain that is connected with the wider organisational key objectives. Stakeholder management and communication Lead and oversee complex, cross-team initiatives that involve multiple stakeholders. Set strategic priorities, allocate resources effectively, and ensure that key initiatives are delivered on time. You are able to communicate complex topics in an easy to understand and engaging way. Be an ambassador of Wise Culture and passionate advocate for Customer Success. Qualifications ​​​​​ Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. A minimum of 2-3 years of experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry. At least 3 years of leading small to medium sized teams . Advanced understanding of the regulatory framework surrounding KYC/AML. You are familiar with money laundering methods and other financial crime trends. You can build an environment where your team is incentivised to make decisions and apply a risk-based approach to their work. You are punctual, independent, proactive and willing to get things done. You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment. Ability to multi-task and take responsibility in challenging situations. You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. Proven track record of taking individual ownership and responsibilities as well as being a great team-player. Ability to independently analyze and move the team’s metrics without external support Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field. Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused). Experience in using Business Intelligence tools such as Looker, Superset, Redash or Microtab. Additional information Salary: 4350 to 5850 EUR gross monthly + RSUs Hiring Process Application Review: We’ll evaluate your experience and skills. Recruiter Screen First Interview Final Interview How to apply: Please submit your CV and Cover Letter. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Lead Data Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As a Lead Data Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here’s how you will be contributing: Analytical Capacity Planning and Forecasting. Focus on building and refining analytical models for strategic capacity planning. Take ownership of forecasting efforts to align with business growth and operational demands. Data Pipeline Ownership. Take ownership of data pipelines to maintain and improve data flow, ensuring reliability and accuracy. Predictive Modeling and Cause and Effect Analysis. Develop and implement robust models to predict outcomes and perform cause and effect analysis to identify key drivers, optimise processes, and enhance decision-making and strategic planning. Strategic Support and Analysis. Provide critical insights to assess the operational health of the KYC/FinCrime function, conduct in-depth cost analysis, and offer detailed analysis of operational metrics (including quality) to understand impacts on customer experiences. Performance Tracking and Initiative Optimisation. Monitor and track the performance of key strategic initiatives, capitalising on optimisation opportunities to enhance operational outcomes. KPI Implementation and Target Setting. Lead the development and implementation of the operations KPI tree and the target-setting framework, integrating these within reporting pipelines and strategic operations. Stakeholder Collaboration and Process Standardisation. Collaborate closely with various stakeholders to standardise processes across forecasting, scheduling, and real-time operations, promoting continuous improvement and strategic alignment. This is an IC3 role. For more information on our Analytics Career Map and levelling structure, click here . What you will bring: Quantitative Foundation. Ideally, you have a background in statistics, maths, physics, engineering, economics, or another scientific field. You apply first-principles thinking to break down complex operational problems. A Statistical Mindset. You have a natural grasp of data logic. You don't just look at averages; you understand distributions, variance, and significance. You enjoy applying that rigor to messy, real-world operational data to separate signal from noise. You have 4+ years of experience in analytics with demonstrated ability to approach complex problems with a strategic mindset, identifying innovative solutions that drive operational improvements. You have a background working with operational team analytics including capacity planning, forecasting, efficiency analysis, quality assurance, predictive analytics, and experimentation. You have experience working with complex data models in SQL (our warehouse is Snowflake) and analysing it using advanced SQL/Python/R Able to demonstrate that you can tell a story and proactively give guidance on strategy based on insights You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data You have a bias to action - you identify what needs to be done and make it happen. Some extra skills that are great (but not essential): Prior experience in Operation domains You have experience working with a WFM or Quality team. You have experience working with WFM Systems You have experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis methods Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Technical Project Manager

Playtech Estonia

About the company About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. Ready to level up your career? Playtech‘ s Infrastructure Unit is looking for a proactive Technical Project Manager to join their team. In this role, you will drive end‑to‑end infrastructure projects that power Playtech’s global infrastructure platform. Your work will directly influence the reliability, scalability and performance of systems serving millions of users. The role Your influential mission. You will... Lead complex infrastructure projects — from hardware lifecycle and virtualization initiatives to large‑scale upgrades and product‑ready deployments. Plan and manage project scope, timelines, risks and resources across multiple concurrent initiatives. Collaborate closely with infrastructure architects and technical specialists to ensure clear plans, structured execution and predictable delivery. Work with business and product units to understand requirements and translate them into actionable, technically sound project plans. Maintain visibility and communication for all stakeholders, ensuring alignment, transparency and high‑quality documentation throughout the project lifecycle. Support teams by leveraging internal tooling and automation during configuration and deployment phases. Qualifications Components for success. You... Bring strong end‑to‑end project management experience in infrastructure or complex IT environments. Communicate confidently with both technical and non‑technical stakeholders and can simplify complex information. Are an excellent planner — structured, detail‑oriented and able to manage multiple priorities in a fast‑moving environment. Take ownership, work independently and keep projects progressing with clarity and momentum. Understand core infrastructure concepts (servers, networking, storage, virtualization, cloud) and can quickly build competence in new technical areas. Have solid analytical, risk‑management and problem‑solving skills. You'll get extra points for... Previous hands‑on or close-to-technical experience in infrastructure environments (data centres, networking, virtualization, cloud platforms). Experience with large‑scale migrations, capacity upgrades or hardware refresh cycles. Thrive in a culture that values... Working alongside highly skilled engineers and architects on mission‑critical infrastructure powering global products. Giving you autonomy, real influence, and the ability to shape how infrastructure projects are delivered. Fostering a diverse, international environment with clear pathways for professional growth. Additional information TECHNICAL PROJECT MANAGERS’ TEAM Technical Project Managers' team is a part of Playtech's Infrastructure unit that provides private cloud platform services to all Playtech Products. We combine our world-class project management and people skills with various technical abilities. From planning, analysis, and reporting to hands-on configurations, VM & product deployments with our in-house built automation tools. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Hooldustöötaja Häädemeeste Eakate Kodus - Häädemeeste, Pärnumaa

Lisatöö tegevusterapeudile Lõuna-Eestis rehabilitatsiooniasutuses

Lisatöö tegevusterapeudile Lõuna-Eestis rehabilitatsiooniasutuses

Osakoormusega, paindliku graafikuga töökoht

Kanala farmitööline

0,5 ametikohta

Senior Product Designer, SafePass

Bolt

We’re looking for a skilled Senior Product Designer to drive and execute all user experience and design-related initiatives at a group level. The primary goal of this role is to deliver exceptional quality products that effectively meet the user and the business needs across various domains.

Customer Support Specialist

Scoro

<p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">About the Role</strong></span></p><p><span>In this role, you’ll be the <strong>first point of contact for our global users, helping them get the most out of Scoro</strong>. Whether it’s answering questions, troubleshooting issues, or guiding customers through product features, you’ll make sure every interaction is clear, friendly, and effective.</span></p><p><span>You’ll work closely with our Customer Success, Product, and Engineering teams, sharing customer insights and helping us continuously improve the user experience. Your work will have a direct impact on how thousands of professionals around the world experience Scoro.</span></p><p><span>If you have <strong>experience in B2B technical support, enjoy solving problems, and are excited to grow your career in an international SaaS scale-up</strong>, we’d love to hear from you.</span></p><p><span>This role is open to candidates <strong>based in Estonia or Latvia</strong>. Some flexibility is required to occasionally support customers in the Australia and New Zealand time zones.</span></p><p><span>👉 Learn more about the Support team in </span><a target="_blank" href="https://www.scoro.com/blog/a-chat-with-scoro-support-manager-jaanika-peres"><span>this blog post</span></a><span> featuring our hiring manager, Jaanika.</span></p><figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/d39129f0-89cf-4822-90f5-4d276ca01e72/original.jpeg" alt="" title="" data-alignment="left"></figure><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">What will you do</strong></span></p><ul><li><p><span>Respond to customer inquiries primarily through email, with occasional Zoom calls when a more personal touch is required.</span></p></li><li><p><span>Provide clear guidance and advice to users on how to use Scoro effectively.</span></p></li><li><p><span>Escalate more complex technical issues to the development team, and follow up to ensure timely resolution.</span></p></li><li><p><span>Track and update support tickets to reflect accurate status and communication history.</span></p></li><li><p><span>Collaborate with Customer Success, Product, and Engineering to improve the overall user experience.</span></p></li><li><p><span>Contribute to our internal knowledge base by documenting common questions and solutions.</span></p></li></ul><hr><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">You’d be a great fit if you have</strong></span></p><ul><li><p><span>2–3 years of experience in customer support or service, preferably in a B2B SaaS environment.</span></p></li><li><p><span>Excellent communication skills in English, both written and spoken.</span></p></li><li><p><span>A strong sense of empathy and a customer-first attitude.</span></p></li><li><p><span>Good problem-solving skills and the ability to learn new tools and systems quickly.</span></p></li><li><p><span>Organised and detail-oriented, with a desire to improve how things work.</span></p></li><li><p><span>Comfortable using support tools such as Zendesk (or similar platforms).</span></p></li></ul><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Bonus points for</strong></span></p><ul><li><p><span>Familiarity with Scoro or similar project management/CRM tools.</span></p></li><li><p><span>Experience working in a distributed or remote team.</span></p></li><li><p><span>Knowledge of Planhat or another customer success platform.</span></p></li><li><p><span>Estonian language skills.</span></p></li></ul><hr><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Here’s what awaits you at Scoro</strong></span></p><ul><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Possibility to Make an Impact: </strong>Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Stock Options Package: </strong>Be part of Scoro’s growth and share in our success.</span></p></li><li><p><span><strong>Health Benefits: </strong>Three paid medical days, option to choose between health insurance (or Stebby compensation for Estonian-based candidates), and mental health services.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Hybrid Work: </strong>We don’t have mandatory office days. Join us in our cozy Tallinn or Riga office, or work from wherever you feel most productive.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Annual Leave: </strong>Over 5 weeks of paid time off, with the freedom to use your vacation days flexibly, whether that’s a single day or a longer break.</span></p></li><li><p><span><strong>Loyalty Days: </strong>1-5 extra holiday days per annum based on tenure.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Continuous Learning: </strong>Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Community and Activities: </strong>Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Global Gatherings:</strong> Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Unique Company Culture: </strong>A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on </span><a target="_blank" href="https://www.instagram.com/teamscoro/"><span>Instagram</span></a><span> and </span><a target="_blank" href="https://www.scoro.com/blog/category/scoro/"><span>Scoro’s Blog</span></a><span>.</span></p></li></ul><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">The monthly gross salary range for this role is €1800-2000, plus a quarterly bonus </strong>based on individual and team performance.</span></p><hr><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">What happens next</strong></span></p><p><span>Send your application in <strong>English</strong>, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better.</span></p><p><span><strong>The interview stages are</strong></span></p><ul><li><p><span>Written home assignment (online)</span></p></li><li><p><span>Recruiter screening call (online)</span></p></li><li><p><span>Hiring manager interview (online)</span></p></li><li><p><span>Team meeting (online or office)</span></p></li><li><p><span>Cognitive Test - Tripod test (online)</span></p></li></ul><p><span>If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:</span><a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"><span> How We Recruit at Scoro: A Sneak Peek Inside</span></a><span>.</span></p><p><span>Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span><br></p>

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