Senior Engineering Manager (Customer Portal)

<p>At Veriff, our <em>GTM Division</em> is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision. </p> <p>Veriff is hiring a Senior Account Manager to join our Account Management team with a focus on managing our largest and most strategic customers across North America. In this role, you will serve as the primary point of contact for your accounts, partnering with customers through every stage of their journey, from integration and onboarding to scaling, adoption, expansion, and long term success.</p> <p>You will act as a trusted advisor, helping customers maximize the value of Veriff’s solutions while identifying opportunities for cross sell and upsell growth that support revenue targets. This is a highly strategic role that will be central to strengthening executive relationships and driving long term success across our largest enterprise accounts in the region.</p> <p><strong>You’ll help us protect honest people online by:</strong></p> <ul> <li>Own and operate a portfolio of strategic accounts with full accountability for retention, growth, customer outcomes, and long term partnership health, acting as the CEO of the business within each account.</li> <li>Build trusted executive and day to day relationships with customers to strengthen alignment, advocacy, and long term loyalty.</li> <li>Drive net dollar retention through expansion, renewals, increased product utilization, and identification of new use cases across the customer base.</li> <li>Develop a deep understanding of each customer’s business model, priorities, success metrics, and evolving needs to proactively shape account strategy.</li> <li>Expand relationships by consistently bringing forward solutions, products, and ideas that help customers achieve their objectives and realize greater value from Veriff.</li> <li>Serve as the strategic quarterback across internal teams, partnering closely with Account Executives, Solutions Engineers, Support, Product, Engineering, Marketing, and Operations to align resources and drive outcomes.</li> <li>Lead complex customer initiatives from concept through execution, especially in nonstandard or highly customized motions where there is no rinse and repeat playbook.</li> <li>Identify process gaps, friction points, and recurring customer needs, then help build new processes, playbooks, and scalable solutions that improve the customer experience and internal execution.</li> <li>Own escalations and business critical issues with urgency, strong judgment, and clear communication to protect trust and drive resolution.</li> <li>Use data and analytical tools to assess account performance, uncover opportunities, monitor risks, and guide strategic decisions.</li> <li>Clearly communicate progress, risks, opportunities, and strategic plans to internal leadership and external stakeholders.</li> <li>Act as the voice of the customer internally while balancing commercial priorities and long term partnership value.</li> </ul> <p><strong>You are the right future Veriffian for the job if you have/are:</strong></p> <ul> <li>10+ years of Account Management experience within the SaaS industry focused on strategic, enterprise accounts</li> <li>Demonstrated track record of meeting or exceeding quota while maintaining strong customer satisfaction and advocacy.</li> <li>Proven ability to partner with customers and internal stakeholders to increase product utilization and drive net dollar retention.</li> <li>Strong experience working cross functionally with Account Executives, Solutions Engineers, Support, Product, and Engineering teams to drive adoption and maintain a closed feedback loop with customers.</li> <li>Experience using analytics, dashboards, and data driven decision making to improve account performance and business outcomes.</li> <li>Exposure to or training in a structured sales methodology (e.g., Winning by Design, MEDDIC, Challenger) and can apply it to drive customer value</li> <li>Experience working within a global scaleup or startup environment, with the ability to thrive in fast changing, high growth, and evolving operating models.</li> </ul> <p><strong>You’re an especially awesome match if you have:</strong></p> <ul> <li>Experience working for a global scale-up/startup</li> </ul> <p><strong>Compensation:  </strong></p> <p>The base salary for this role is $110,000 - $140,000 per year + commission.  Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law</p> <p><strong>Eligible Locations:  </strong></p> <p>California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington</p> <p><strong>Why Veriff?</strong></p> <p>We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. </p> <p>When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...</p> <ul> <li>Extra recharge days per year on top of your annual vacation days</li> <li>Stock options that ensure you share in our success</li> <li>Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally</li> <li>Learning and Development and Health & Sports budgets that you are free to tailor to your own needs</li> <li>Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary</li> </ul> <p><em> We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!</em></p> <p>Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see<a href="https://www.veriff.com/recruitment-privacy-notice"> Recruitment Privacy Policy.</a></p> <p><span style="color: rgb(255, 255, 255);">#LI-CY1 </span></p>

<div class="p-rich_text_section"> <p data-start="239" data-end="500">In Veriff’s Fraud Platform team, we’re tackling the online fraud challenge in a scalable way — deploying excellence to stay ahead of attackers and protect trust online. It’s a dynamic, high-stakes space where speed, precision, and innovation matter every day.</p> <p>The Fraud Countermeasure Team Lead drives the tactical defense layer of Veriff’s Fraud Platform. By fusing threat intel, behavioral analytics, and real-time signals, the Countermeasures team uncovers new attack patterns, prioritises them by business impact, and ships detection logic that blocks fraud within hours. You will manage a team of fraud experts, own the attack-backlog roadmap, and ensure every countermeasure maximises protection while preserving user experience, speed, and trust.</p> <p><strong>You’ll help us protect honest people online by:</strong></p> <ul> <li>Lead, grow, and develop a Fraud Countermeasures team that ships high-impact fraud rules at pace by nurturing a team culture of accountability, experimentation, and cross-functional collaboration.</li> <li>Translate raw threat intel into a focused detection strategy, aligning the team’s backlog with the Fraud Platform’s north-star metrics.</li> <li>Own end-to-end delivery—plan sprints, remove blockers, and help team ship countermeasures in hours, not weeks, while communicating crisp updates to execs and the wider company.</li> <li>Champion tooling and process upgrades—automate intel ingestion, detection testing, and rule deployment—so the team scales faster than the fraud landscape.</li> <li>Partner with product, data science, and engineering stakeholders to craft a long-term vision for proactive detection and inspire the team to chase it independently.</li> <li>Contribute to Veriff’s global fraud risk posture reinforcement.</li> <li>Foster a red-team mindset: treat every missed fraud case as a controlled breach, and drive cross-functional squads to hunt, replicate, and shut down attacks faster than they can scale.</li> <li>Support career growth, feedback culture, and skill development in alignment with our internal product management principles.</li> <li>Executing orders of a direct manager or his/her substitute employee and</li> <li>performing other unforeseen tasks as required.</li> </ul> <p><strong>You are the right future Veriffian for the job if you have:</strong></p> <ul> <li>3+ years leading operations team fighting online fraud at scale in fintech, identity, or similar domains.</li> <li>SQL fluency; you can turn raw data into attack stories and metrics.</li> <li>Proven ability to build, scale, retain, and drive strong operations teams with a clear sense of purpose and identity.</li> <li>A strategic mindset and proven ability to align team efforts with measurable business impact.</li> <li>Strong communication and stakeholder management skills, enabling alignment across technical and non-technical audiences.</li> <li>A passion for mentoring and creating inclusive, high-performing team cultures.</li> <li>You approach complexity with curiosity and tenacity, thrive on uncovering root causes, and seek practical, sustainable solutions to high-impact problems.</li> <li>A mindset geared towards innovation and product discovery.</li> </ul> <p><strong>You'd be awesome for the role if you have:</strong></p> <ul> <li>Red-team or threat-intel background.</li> <li>Familiarity with ML-driven systems and the ability to partner fluently with data scientists and ML engineers.</li> <li>Experience in implementing new tools or technologies to enhance fraud detection capabilities.</li> </ul> </div> <div class="p-rich_text_section"><strong data-stringify-type="bold">Why Veriff?</strong></div> <div class="p-rich_text_section"> <div class="p-rich_text_section">We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. </div> <div class="p-rich_text_section">When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...</div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Flexibility to work from home</li> <li data-stringify-indent="0" data-stringify-border="0">Stock options that ensure your share in our success</li> <li data-stringify-indent="0" data-stringify-border="0">Extra recharge days on top of your annual vacation</li> <li data-stringify-indent="0" data-stringify-border="0">Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally</li> <li data-stringify-indent="0" data-stringify-border="0">Learning and Development & Health and Sports budget that you are free to tailor to your own needs</li> <li data-stringify-indent="0" data-stringify-border="0">Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary </li> </ul> <div class="p-rich_text_section"><em data-stringify-type="italic">We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!</em><span class="c-message__edited_label" data-sk="tooltip_parent"> </span></div> </div> <div class="p-rich_text_section">Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see <a class="c-link" href="https://www.veriff.com/recruitment-privacy-policy" target="_blank" data-stringify-link="https://www.veriff.com/recruitment-privacy-policy" data-sk="tooltip_parent">Recruitment Privacy Policy</a>. <span style="color: rgb(255, 255, 255);">#LI-<br><br>#LI-FS1 #TAL  #LI-Hybrid</span></div>

<p>At Veriff, our Go-to-Market Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand’s global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision.</p> <p>Veriff is hiring an experienced <strong>Senior Account Executive</strong> with a proven track record of winning mid-to-large enterprise business. This role is a high-impact opportunity to drive revenue and accelerate Veriff’s expansion by converting complex prospects into long-term partners.</p> <h3><strong>You’ll help us protect honest people online by:</strong></h3> <ul> <li><strong>Owning the Full Cycle:</strong> Identifying, qualifying, and closing high-value enterprise opportunities within your assigned territory.</li> <li><strong>Consultative Selling:</strong> Deeply understanding prospect pain points and articulating how Veriff’s unique value proposition solves their identity and compliance challenges.</li> <li><strong>Building Partnerships:</strong> Establishing strong, multi-threaded relationships with key decision-makers and C-level executives.</li> <li><strong>Deal Orchestration:</strong> Managing complex negotiations and navigating internal stakeholders (Legal, Security, Product) to bring deals across the finish line.</li> <li><strong>Pipeline Excellence:</strong> Maintaining a disciplined approach to forecasting and lead generation to ensure consistent quarterly growth.</li> <li><strong>Process Innovation:</strong> Contributing to team-wide initiatives to refine our sales plays and market-entry strategies.</li> </ul> <h3><strong>You are the right future Veriffian if you have: </strong></h3> <ul> <li>5-8 years of B2B SaaS closing experience, specifically managing sophisticated sales cycles within the North American market.</li> <li><strong>A "Hunter" Mentality:</strong> You are a self-starter who thrives in fast-paced, entrepreneurial environments and loves the thrill of the win.</li> <li><strong>Strategic Agility:</strong> The ability to handle a diverse volume of opportunities while maintaining a high level of detail and personalization.</li> <li><strong>Proven Track Record:</strong> A history of meeting or exceeding quotas by selling complex software solutions to diverse industries.</li> <li><strong>Tech-Savvy:</strong> Proficiency with Salesforce and modern sales engagement tools (e.g., Outreach, Gong, LinkedIn Sales Navigator).</li> <li><strong>Masterful Communication:</strong> Exceptional negotiation and presentation skills that build immediate credibility.</li> <li><strong>Bonus Points:</strong> Previous experience in the <strong>Identity Verification (IDV)</strong>, FinTech, or Cybersecurity space.</li> </ul> <p><strong>Compensation:</strong></p> <p>The base salary for this role is $130,000 - $180,00 per year + commission.  Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law</p> <p><strong>Eligible Locations:  </strong></p> <p>San Francisco, CA </p> <p><strong>Why Veriff?</strong></p> <p>We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. </p> <p>When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...</p> <ul> <li>Extra recharge days per year on top of your annual vacation days</li> <li>Stock options that ensure you share in our success</li> <li>401(k) matching</li> <li>Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally</li> <li>Learning and Development and Health & Sports budgets that you are free to tailor to your own needs</li> <li>Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary</li> </ul> <p><em> We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!</em></p> <p>Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see<a href="https://www.veriff.com/recruitment-privacy-policy"> Recruitment Privacy Policy</a>.</p> <p><span style="color: rgb(255, 255, 255);">#LI-CY1 </span></p>

<p>Veriff is actively hiring an <strong>Associate</strong> <strong>Solutions Engineer </strong>for our US and LATAM operations.  The <em>Associate Solutions Engineer </em>will work cross-functionally to provide technical insight and expertise related to prospects and/or customers. This role will provide technical and product support throughout the pre-sales, sales, and post-sales processes, driving the internal advancement of customer requirements and ultimately ensuring customer success.  From an internal perspective, this individual will enable us to always have a pulse of the market, and externally, they will need to be able to position our company in a positive light to help drive new business, retain current customers, and evangelize our product as a leading provider within the IDV/KYC industry.</p> <p><strong>You’ll help us protect honest people online by:</strong></p> <ul> <li>Partnering with Account Executives to drive complex, multi-stakeholder deal cycles across industries </li> <li>Working closely with the sales team on account strategy and identifying additional opportunities in existing accounts</li> <li>Decreasing the time to revenue when aligning a customer to their implementation and onboarding</li> <li>Building and maintaining trust with customers by leveraging client context to understand customer goals and create a value-based relationship</li> <li>Developing and delivering exceptional company/product presentations and demonstrations</li> <li>Work with Product Management and Engineering to provide feedback from the field and represent the customer perspective to develop a more robust and innovative core product</li> <li>Managing customer integrations, POCs, and developing plans that are tailored to each client's needs to ensure timely and cost-efficient delivery </li> </ul> <p><strong>You are the right future Veriffian for the job if:</strong></p> <ul> <li>Proficiency in Spanish, both written and verbal, as this role supports LATAM operations.</li> <li>A history of performing the role’s responsibilities, such as Demo, provisioning, requirement elicitation, testing, triage, QBR, and renewals</li> <li>Experience and understanding of technical concepts with customer deployments and wider typical customer SaaS ecosystems (API’s/Webhooks, SDKs, Web Services, SaaS services, SaaS models)</li> <li>Conduct in-depth discovery with clients to ascertain key requirements, translate business objectives into technical specifications, and ensure successful project execution. Elicit and define client objectives, developing and executing strategies to ensure all outcomes align with their core goals.</li> </ul> <ul> <li>Previous experience interfacing with customers regarding highly technical solutions, preferably software</li> <li>Curiosity and eagerness to learn about identity verification, fraud prevention, and compliance technology</li> <li>Translate complex technical concepts into clear, accessible language for non-technical audiences and stakeholders.</li> </ul> <p><strong>You’re an especially awesome match if you have: </strong></p> <ul> <li>2+ years of Solution Engineering Experience</li> <li>Familiarity with KYC/AML, digital identity verification, fraud detection, or fintech.</li> </ul> <p><strong>Career Growth:</strong></p> <p>This is an junior role designed to provide exposure to customer-facing technical work. Successful candidates can grow into Solutions Engineer, Senior Solutions Engineer, or Technical Account Manager roles, with opportunities to specialize in enterprise accounts, technical architecture, or vertical solutions.</p> <p><strong>Compensation:</strong></p> <p>The base salary for this role is $90,000 - $120,00 per year + commission.  Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law</p> <p><strong data-stringify-type="bold">Why Veriff?</strong></p> <p>We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. </p> <p>When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...</p> <ul> <li>Full-remote job within our eligible locations in the USA (West Coast based)</li> <li>Extra recharge days per year on top of your annual vacation days</li> <li>Stock options that ensure you share in our success</li> <li>401(k) matching</li> <li>Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally</li> <li>Learning and Development and Health & Sports budgets that you are free to tailor to your own needs</li> <li>Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary</li> </ul> <p><em> We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!</em></p> <p>Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see<a href="https://www.veriff.com/recruitment-privacy-policy"> Recruitment Privacy Policy</a>.</p> <p><span style="color: rgb(255, 255, 255);">#US2</span></p>