Inbank
Back Office Support Team Lead (Customer Operations)
InbankRiga, Riga, Latvia · В офисеПолнаяОпубликовано 2 нед. назад
О вакансии
<p><img style="max-width: 100%;" src="https://ib-cdn.inbank.eu/images/banners/banner3.png" alt="" width="1584"></p>
<p><strong>Lead by example. Improve operations. Make a real impact.</strong></p>
<p>Inbank is a fintech company with an EU banking license. We design digital financial products that seamlessly merge financing and payments with shopping, ultimately empowering people to improve their quality of life. With a focus on innovation and growth, we are looking for talented people to join our team of 440+ people working across our offices in Estonia, Latvia, Lithuania, Poland and the Czech Republic. </p>
<p>Behind every great customer experience is a team that keeps everything running smoothly.</p>
<p>At Inbank, we're looking for a <strong>Back Office Support Team Lead (Customer Operations)</strong> to lead our <strong>Loan Administration</strong> and <strong>Debt Collection</strong> teams. This role is about more than managing daily operations - it's about developing people, improving processes, and building an efficient, customer-focused operational environment.</p>
<p>This is a hands-on leadership role. Alongside leading your team and driving operational improvements, you'll be ready to roll up your sleeves and support the team in day-to-day operations whenever needed.</p>
<p>If you enjoy developing people, finding smarter ways of working, and creating meaningful change, we'd love to meet you.</p>
<p><strong>What you'll do?</strong></p>
<p><strong>Lead and develop your team</strong></p>
<ul>
<li>Lead, coach and support the Loan Administration and Debt Collection teams, helping people grow and perform at their best.</li>
<li>Set clear goals, provide regular feedback, and foster a culture of accountability, collaboration and continuous learning.</li>
<li>Plan team capacity and workloads to ensure smooth day-to-day operations.</li>
<li>Lead by example by stepping into the team's daily work when needed and supporting the resolution of more complex operational cases.</li>
</ul>
<p><strong>Drive operational excellence</strong></p>
<ul>
<li>Organize and coordinate the daily work of the Loan Administration and Debt Collection teams.</li>
<li>Monitor KPIs, SLAs and operational quality, ensuring an excellent service experience for both customers and partners.</li>
<li>Ensure compliance with internal procedures and regulatory requirements.</li>
<li>Provide hands-on support whenever needed to help resolve complex cases and ensure business continuity.</li>
</ul>
<p><strong>Improve the way we work</strong></p>
<ul>
<li>Identify opportunities to simplify, standardize and automate operational processes.</li>
<li>Analyze data and turn insights into practical improvements.</li>
<li>Collaborate closely with Product, Risk, IT and Group colleagues to improve systems and customer operations.</li>
<li>Lead or contribute to cross-functional initiatives that improve operational efficiency and customer experience.</li>
</ul>
<p><strong>What we're looking for?</strong></p>
<ul>
<li>Experience in customer service, operations or lending, with the ambition to take the next step into a Team Lead role, or previous experience as a Team Lead.</li>
<li>A genuine passion for developing people and helping teams succeed.</li>
<li>Experience working with KPIs, operational performance and service quality.</li>
<li>Strong analytical thinking and a continuous improvement mindset.</li>
<li>Confidence in making decisions and driving change in a dynamic environment.</li>
<li>A hands-on approach and willingness to support the team in day-to-day operations whenever needed.</li>
<li>Fluent Latvian and English, both spoken and written.</li>
<li>Previous experience in banking, lending or financial services will be considered an advantage.</li>
</ul>
<p><strong>Why you'll enjoy this role?</strong></p>
<ul>
<li>You'll have the opportunity to shape your team's development while improving the way we work.</li>
<li>Your ideas won't stay on paper - you'll have the freedom to put them into practice.</li>
<li>You'll work closely with both local and Group teams, gaining experience across multiple markets.</li>
<li>You'll join a supportive team that values ownership, collaboration and continuous improvement.</li>
</ul>
<p><strong>What we offer?</strong></p>
<ul>
<li>Competitive salary: €<strong>2200-€2700 gross</strong>, depending on your experience.</li>
<li>The opportunity to grow and develop in an international fintech company that values initiative and new ideas.</li>
<li>A friendly and supportive team where colleagues help each other and celebrate successes together.</li>
<li>Health insurance and sports compensation after successfully completing your probation period.</li>
<li>A modern office in Riga with a view of the Old Town, plus fresh fruit, great coffee and snacks to keep you energized throughout the day.</li>
<li>Additional vacation days after three years with us.</li>
<li>A paid six-week sabbatical after four years, based on your performance.</li>
</ul>
Откликнуться на вакансию
Эта вакансия размещена на другом сайте. Отклики идут напрямую работодателю — на hire.ee их не видно.