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Mobi Lab logo

Outbound Growth Manager (UK-based)

Mobi Lab

Remote· KaugtööTäistööaeg2 kuud tagasi

<div class="content-intro"><p><strong>About Mobi.AI</strong></p> <p>Mobi.AI is a leading AI platform and solution provider born from MIT's Computer Science and Artificial Intelligence Lab, specializing in building collaborative AI systems that solve complex business challenges in travel, transportation, and process automation. With a proven track record of transforming customer experiences and business operations for global brands, Mobi has brought cutting-edge AI technology from research to real-world applications.</p> <p> </p> <p><strong>Working at Mobi</strong></p> <p>We believe the best ideas emerge when diverse perspectives come together, so we’re building a team that truly reflects that belief. If you’re energized by complex challenges, inspired by working alongside thoughtful teammates, and passionate about building technology that enhances—rather than replaces—what makes us human, you’ll feel right at home here.</p> <p>Our work is centered on five core values:  </p> <ul> <li><strong>Show up, be you</strong>. We welcome every kind of thinker, maker, and teammate: quiet or bold, methodical or messy, with all their talents and quirks. Inclusion isn’t a checkbox—it’s how we connect, grow together, and do our best work.</li> <li><strong>Be scrappy, stay steady.</strong> We’re resilient and quick on our feet, adapting with creativity and staying grounded when things shift.</li> <li><strong>Create transparency, collaborate better.</strong> We believe knowledge grows when it’s shared. Clear, open communication builds trust and strengthens collaboration.</li> <li><strong>Foster community, be compassionate.</strong> We show up for our teammates, customers, and neighbors. Strong businesses grow from relationships built with care and grounded in shared effort.</li> <li><strong>Build thoughtfully, create impact.</strong> We design for clarity, build for scale, and measure success through real-world impact.</li> </ul></div><p><span style="font-size: 12pt;"><strong>About the Role:</strong></span></p> <p>The Outbound Growth Manager is a first-of-its-kind hybrid role — part lead generation, part demand generation, and fully accountable for both. This isn't a sales role dressed up in marketing language, and it's not a marketing role that hands off to sales at the first sign of traction. It's one person owning the entire top-of-funnel motion: building the intelligence to know which accounts to prioritize, designing programs to create demand and warm them up, and personally leading the outbound effort to convert that engagement into a qualified pipeline. If you love connecting the dots between marketing and sales and want to see the direct impact of your work, this role was built for you.</p> <p><strong>Account-Based Marketing Responsibilities:</strong></p> <ul> <li>Design and own end-to-end ABM campaigns across target accounts, spanning email, LinkedIn, paid social, direct mail, virtual and in-person events, and personalized experiences</li> <li>Develop account-specific messaging frameworks — translating high-level value propositions into narratives that resonate with each account's industry, pain points, and strategic priorities</li> <li>Collaborate with internal stakeholders to produce tailored sales assets: account-specific landing pages, one-pagers, case studies, and outreach sequences</li> <li>Own a performance dashboard covering pipeline influence, campaign engagement, meeting conversion rates, and account progression across the full sales cycle</li> <li>Run regular retrospectives on campaign performance and use those findings to iterate on sequencing, targeting, and content strategy</li> <li>Test and optimize across channels — treating every campaign as a learning opportunity to sharpen what's working and cut what isn't</li> <li>Stay current on the competitive landscape and target industries so your messaging always feels timely and relevant, not generic</li> </ul> <p><strong>Sales-Based Responsibilities: </strong></p> <ul> <li>Partner with the CRO to define account strategy — aligning on stakeholder mapping, timing, and the sequencing of marketing and sales touches to eliminate duplication and conflicting outreach</li> <li>Research and monitor target accounts for high-signal triggers — funding rounds, leadership changes, product launches, and hiring activity — to identify and act on natural opening moments for outreach</li> <li>Own a tiered pipeline of target accounts across all funnel stages, actively managing engagement to ensure no high-priority account goes cold or stalls</li> <li>Build and maintain a dynamic target account list with rigorous CRM hygiene — keeping contact details, engagement history, and account context current and actionable</li> <li>Drive outbound prospecting across email, phone, and LinkedIn with a disciplined cadence, clear alignment to sales objectives, and consistent CRM documentation of all activity</li> </ul> <p><span style="font-size: 12pt;"><strong>What We’re Looking For</strong><strong>:</strong></span></p> <ul> <li><strong>Educational Background: </strong>Bachelor’s degree or equivalent years of relevant work experience. Candidates with non-traditional backgrounds will be considered if their prior experience and work history are highly relevant.</li> <li><strong>Bias for Action and Hustle: </strong>A do-er who likes to think but doesn’t get paralyzed by thinking. Comfortable operating tactically. Force of personality, drive, and creative judgment matter as much as the playbook.</li> <li><strong>Demand Gen Fluency: </strong>Strong understanding of pipeline accountability, ICP definition, vertical messaging, sales SLAs, and the demand-gen toolkit (LinkedIn ads, outbound, intent data, MAP/CRM workflows). You speak the same language as sales.</li> <li><strong>Creative + Analytical Range: </strong>Exceptional skills in writing tailored, voice-driven content AND in reading response data to inform decisions, define messaging requirements, and prioritize accounts for maximum impact. Equally comfortable with white papers and dashboards.</li> <li><strong>Collaboration and C-Suite Communication: </strong>Proven ability to work seamlessly across sales, product, and executive teams. You can present a campaign plan to a CEO, defend it under questioning, and adjust on the fly.</li> <li><strong>Builder Mindset: </strong>Excited to build the motion, not just optimize one that already exists. You’ve been the early or first marketing hire at a startup, the first ABM hire on a small team, or otherwise built a function from scratch — and you want to do it again.</li> <li><strong>Customer Engagement: </strong>Skilled in gathering market feedback, conducting account-level research, and presenting compelling, well-structured marketing programs to customers, partners, and business leaders.</li> <li><strong>ABM Experience: </strong>Experience with designing, running, and scaling account-based marketing programs at a B2B (ideally B2B2C or consumer-adjacent) company, with a focus on driving response, pipeline, and qualified engagement at named accounts.</li> <li><strong>SDR / BDR Experience (Nice-to-Have): </strong>Track record of consistent quota attainment in a pipeline-generation role — can speak to monthly meeting targets, conversion rates, and pipeline contribution with specific numbers.</li> <li><strong>Domain Adjacency (Nice-to-Have): </strong>Experience marketing into travel, hospitality, airlines, hotels, transport, logistics, or consumer-facing platforms — or experience marketing AI, data, or infrastructure products to enterprise buyers. Travel domain is a plus, not a hard requirement.</li> </ul> <p><span style="font-size: 12pt;"><strong>Location & Schedule:</strong></span></p> <p>Our HQ is in Somerville, MA, USA. This position will be remote-based in London, UK. </p> <p><strong><span style="font-size: 12pt;">Benefits</span>:</strong></p> <p>The benefits listed below are US-based benefits. UK-based benefits are comparable. </p> <p><span style="font-size: 12pt;"><strong>Work Authorization:</strong></span></p> <p>We are unable to provide visa sponsorship at this time. Individuals who are currently on a visa or may need sponsorship in the future are encouraged to reconnect with us down the line, as our immigration policy may change.</p><div class="content-conclusion"><div><span style="text-decoration: underline;"><strong>Benefits & Perks</strong></span></div> <div> <ul> <li>Competitive Base Salary + Annual Bonus</li> <li>Comprehensive Health Insurance (Medical, Dental, and Vision) for you and your family, covered mostly by the company.</li> <li>Company-paid Disability and Life Insurance</li> <li>Optional Pet Insurance and Identity Theft Protection</li> <li>Paid Parental Leave (for all types of parents and families)</li> <li>Equity ownership in the company</li> <li>401k Plan</li> <li>Unlimited Paid Time Off + $1,000 Bonus for taking five consecutive days off</li> <li>Flexibility to work anywhere in the world for one month a year</li> <li>Tuition Reimbursement</li> <li>Cell Phone & Transportation Reimbursement</li> <li>Lunch daily from local restaurants</li> <li>Cozy office environment with a full kitchen, massage chairs, live plants, and much more!</li> </ul> </div> <div> </div> <div>Mobi hires those willing to work either full-time in office or on a hybrid schedule.</div> <div> </div> <div><span style="text-decoration: underline;"><strong>Equal Opportunity</strong></span></div> <div> </div> <div>We are an equal opportunity employer; applicants, employees, and former employees are protected from employment discrimination and harassment of any type based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status and genetic information (including family medical history), or any other characteristic protected by federal, state or local laws.</div></div>

Veriff logo

Senior Software Engineer (Product Platform)

Veriff

Tallinn, Spain (Remote)· KaugtööTäistööaeg2 kuud tagasi

<div class="p-rich_text_section"> <div class="p-rich_text_section"> <div class="p-rich_text_section"> <p>At Veriff, we verify identities at scale, helping businesses connect with honest people online. Our software verifies over 10,000 government-issued documents from more than 190 countries, and this is growing fast! These are millions of verified identities a year and countless people working behind the scenes to help make the lives of millions—and eventually billions—of people safer online. We are a force for good, and we want to be the standard for trust online.</p> <p>As a Senior Software Engineer, you will do more than write code—you will help architect scalable systems, mentor engineers, and drive business impact. We are looking for problem solvers like you to ensure this happens.<br><br>The Platform Area supports cross-domain business needs and processes through a common platform infrastructure. The development and evolution of the Veriff Platform are critical to our success. Our platform allows us to quickly adapt our technology to meet the rapidly evolving identity verification market needs and the strong appetite of our teams and customers to use innovative solutions to identify their customers and keep their communities safe. The Veriff platform is a technical area with lots of business and scalability challenges that are key to Veriff’s continuous success.</p> </div> <div class="p-rich_text_section"> <p data-renderer-start-pos="1682"><strong data-stringify-type="bold">You’ll help us protect honest people online by:</strong></p> <ul> <li>Build & Scale: Design high-performance, maintainable, and secure systems that handle millions of verifications.</li> <li>Lead & Mentor: Set the bar for technical excellence, sharing knowledge and guiding engineers.</li> <li>Innovate & Optimize: Improve automation, scalability, and reliability.</li> <li>Own & Deliver: Take responsibility for end-to-end development in collaboration with product and design.</li> <li>Solve with a Holistic Mindset: Apply curiosity, adaptability, and multi-skill problem-solving to technical challenges.</li> </ul> <p data-renderer-start-pos="1682"><strong data-stringify-type="bold">You are the right future Veriffian for the job if you have:</strong></p> <ul> <li>Over 5 years of experience building large-scale applications</li> <li>Long-term experience in NodeJS using TypeScript</li> <li>Ownership experience of a specific component, feature, or system</li> <li>A proven track record in developing, debugging, and shipping software products on large code bases</li> <li>A Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field</li> <li>The ability to inspire growth within teams by setting new standards</li> </ul> <p data-renderer-start-pos="1848">If you're passionate about coding, problem-solving, and contributing to Veriff's mission, we want to hear from you! Be part of a team that values innovation, collaboration, and excellence.</p> <p data-renderer-start-pos="1682"><strong>Elements of Our Tech Stack</strong></p> <ul> <li>Backend: Node.js (TypeScript), Python, Golang</li> <li>Frontend: React (TypeScript)</li> <li>Mobile: Kotlin (Android), Swift (iOS), Dart (Flutter), TypeScript (React Native)</li> <li>Infrastructure: AWS, Kubernetes, Terraform</li> <li data-renderer-start-pos="1682">Data & ML: PostgreSQL, RabbitMQ, Python-based ML models</li> </ul> </div> </div> </div> <div class="p-rich_text_section"><strong data-stringify-type="bold">Why Veriff?</strong></div> <div class="p-rich_text_section"> </div> <div class="p-rich_text_section"> <div class="p-rich_text_section">We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. </div> <div class="p-rich_text_section"> </div> <div class="p-rich_text_section">When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...</div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Flexibility to work from home</li> <li data-stringify-indent="0" data-stringify-border="0">Stock options that ensure your share in our success</li> <li data-stringify-indent="0" data-stringify-border="0">Extra recharge days on top of your annual vacation</li> <li data-stringify-indent="0" data-stringify-border="0">Comprehensive relocation support to Estonia or Spain</li> <li data-stringify-indent="0" data-stringify-border="0">Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally</li> <li data-stringify-indent="0" data-stringify-border="0">Learning and Development & Health and Sports budget that you are free to tailor to your own needs</li> <li data-stringify-indent="0" data-stringify-border="0">Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary </li> </ul> <div class="p-rich_text_section"><em data-stringify-type="italic">We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!</em><span class="c-message__edited_label" data-sk="tooltip_parent"> </span></div> </div> <div class="p-rich_text_section"> </div> <div class="p-rich_text_section">Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see <a class="c-link" href="https://www.veriff.com/recruitment-privacy-policy" target="_blank" data-stringify-link="https://www.veriff.com/recruitment-privacy-policy" data-sk="tooltip_parent">Recruitment Privacy Policy</a>.</div> <div class="p-rich_text_section"><span style="color: rgb(255, 255, 255);"><br>#LI-FS1 #TBT #LI-Remote</span></div> <div class="p-rich_text_section"> </div>

Veriff logo

Senior Frontend Engineer (KYB)

Veriff

Spain (Remote), Tallinn· KaugtööTäistööaeg2 kuud tagasi

<div class="p-rich_text_section"> <p>The Engineering team at Veriff is solving complex, identity challenges at scale, driving how trust is established online, and continuously innovating in a fast-moving space. The KYB (Know Your Business) team focuses on verifying companies to ensure they are legitimate and trustworthy. This team owns the end-to-end KYB experience directly shaping how businesses onboard, operate, and grow. At Veriff, collaboration is key; it's a people-focused team where ideas are openly shared, and every voice contributes to the product. If you enjoy building thoughtful products, solving meaningful challenges, and working with systems at scale, this is an environment where you can make a significant impact.</p> <p>We are seeking a <strong>Senior Frontend Engineer</strong> who combines strong product-thinking with deep engineering expertise. As a key member of the KYB team, you will collaborate closely with stakeholders to deliver the best possible experience for our customers. This role is not just about writing code; we are looking for an individual with exceptional vision, ready to lead the team to new levels of performance, tackle challenges proactively, and drive the team's success. Join us and help shape the future of online trust.</p> <p><strong>You’ll help us protect honest people online by:</strong></p> <ul> <li>Designing, developing, and testing software applications or systems using JavaScript, TypeScript and React</li> <li>Producing high-quality, well-tested code with modern abstractions and frameworks</li> <li>Supporting efforts to ensure cross-browser compatibility and responsive design</li> <li>Staying up to date with frontend best practices and tools</li> <li>Deepening your understanding of relevant product areas, codebase, and systems</li> <li>Demonstrating proficiency in data analysis, programming, and software engineering</li> <li>Collaborating with other teams, incorporating and sharing innovations</li> <li>Designing systems with scalability, maintainability and product evolution in mind</li> <li>Promoting quality, consistency, and alignment with established architectural principles via code reviews</li> <li>Identifying and driving changes as needed for codebases, product area, and/or systems</li> <li>Independently delivering new features to production as part of an iterative development process.</li> <li>A keen interest in leveraging AI to enhance and streamline daily development workflows</li> </ul> <p><strong>You are the right future Veriffian for the job if you have:</strong></p> <ul> <li>Over 5 years of experience building large-scale applications</li> <li>Long-term experience in React using JavaScript/TypeScript, readiness to learn about each</li> <li>Knowledge of CI/CD pipelines</li> <li>Ownership experience of a specific component, feature, or system</li> <li>A proven track record in developing, debugging, and shipping software products on large code bases independently</li> <li>The ability to inspire team growth through introducing new standards and to drive change</li> <li>Strong problem-solving skills and willingness to learn</li> <li>Good communication skills and ability to work in a team</li> <li>A Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field</li> </ul> <p>If you're passionate about coding, problem-solving, and contributing to Veriff's mission, we want to hear from you! Be part of a team that values innovation, collaboration, and excellence.</p> </div> <div class="p-rich_text_section"><strong data-stringify-type="bold">Why Veriff?</strong></div> <div class="p-rich_text_section"> </div> <div class="p-rich_text_section"> <div class="p-rich_text_section">We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. </div> <div class="p-rich_text_section"> </div> <div class="p-rich_text_section">When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...</div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Flexibility to work from home</li> <li data-stringify-indent="0" data-stringify-border="0">Stock options that ensure your share in our success</li> <li data-stringify-indent="0" data-stringify-border="0">Extra recharge days on top of your annual vacation</li> <li data-stringify-indent="0" data-stringify-border="0">Comprehensive relocation support to Estonia or Spain</li> <li data-stringify-indent="0" data-stringify-border="0">Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally</li> <li data-stringify-indent="0" data-stringify-border="0">Learning and Development & Health and Sports budget that you are free to tailor to your own needs</li> <li data-stringify-indent="0" data-stringify-border="0">Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary </li> </ul> <div class="p-rich_text_section"><em data-stringify-type="italic">We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!</em><span class="c-message__edited_label" data-sk="tooltip_parent"> </span></div> </div> <div class="p-rich_text_section"> </div> <div class="p-rich_text_section">Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see <a class="c-link" href="https://www.veriff.com/recruitment-privacy-policy" target="_blank" data-stringify-link="https://www.veriff.com/recruitment-privacy-policy" data-sk="tooltip_parent">Recruitment Privacy Policy</a>. <span style="color: rgb(255, 255, 255);">#SPBT<br><br>#FS1 #LI-Remote #TBT</span></div>

MAST Europe OÜ logo

Customer Success Specialist

MAST Europe OÜ

London, England, United Kingdom; UK (Remote)· KaugtööTäistööaeg2 kuud tagasi

<div class="content-intro"><p class="p1"><strong>Mast is on a mission to make complex lending simple. </strong>The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on.</p> <p class="p1">We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers.</p> <p class="p1">We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact.</p></div><h2>About the role</h2> <p>This is not a traditional support role. You don't need previous customer support experience to apply.</p> <p>This role is ideal for a recent graduate or someone early in their career who wants to get into tech, learn quickly, and build a broad understanding of how a software company operates.</p> <p>You'll help lenders, brokers, and internal teams get the best out of Mast. You'll answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform.</p> <p>You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales.</p> <h2>What you'll do</h2> <p><strong>Support customers and users</strong></p> <p>Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You'll build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows.</p> <p><strong>Build the support operating system</strong></p> <p>Design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. Find repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes.</p> <p><strong>Turn support into product insight</strong></p> <p>Because this role reports into Product, you'll do more than answer questions. You'll identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input.</p> <p><strong>Create self-service documentation</strong></p> <p>Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. Keep everything up to date as the platform evolves.</p> <p><strong>Use AI to work smarter</strong></p> <p>Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to know everything already, but you should be curious, experimental, and willing to learn.</p> <h2>What we're looking for</h2> <ul> <li>Early in your career, a recent graduate, or looking for your first role in tech</li> <li>Can work independently, spot what needs doing, and make progress without detailed instructions</li> <li>Excellent written communication; can explain things clearly and calmly</li> <li>Organised and detail-oriented, especially when managing multiple issues or follow-ups</li> <li>Comfortable using AI tools and keen to keep learning as the technology evolves</li> <li>Naturally inclined to ask, "How can this be easier next time?"</li> <li>Comfortable working remotely and taking ownership of your time</li> <li>Interested in software, fintech, lending, or complex workflows</li> </ul> <h2>What you don't need</h2> <ul> <li>Previous experience in customer support</li> <li>Previous experience in mortgages or financial services</li> <li>Technical skills or the ability to code</li> </ul> <p>You do need to be smart, curious, organised, and excited to learn fast.</p> <h2>Nice to have</h2> <ul> <li>Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude</li> <li>Experience from university projects, internships, part-time work, customer-facing roles, or startup environments</li> <li>Interest in product management, customer success, operations, automation, or fintech</li> <li>Experience writing clear documentation, guides, or process notes</li> </ul> <h2>What success looks like</h2> <p><strong>First 3 months:</strong> Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues.</p> <p><strong>6 to 12 months:</strong> Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve.</p> <p><strong>Longer term:</strong> You help define what excellent customer support looks like at Mast, and may grow into leading the support function.</p> <h2><strong>Salary & Location</strong></h2> <p>Location: London or UK Remote</p> <p>Salary: £30,000 to £35,000 + Stock Options</p> <p>Target Start date : 15th of June 2026</p><div class="content-conclusion"><article class="detail-content-block detail-content-block-conditions"> <div class="detail-block-description"><strong>Benefits</strong><br> <ul> <li>Stock Option Plan</li> <li>25 days holiday + bank holidays</li> <li data-stringify-indent="0" data-stringify-border="0">4 - 10 weeks work from anywhere, based on tenure (for UK based roles)</li> <li data-stringify-indent="0" data-stringify-border="0">Vitality Health insurance</li> <li>Pension plan</li> <li>Equipment budget</li> <li>Learning & development budget</li> <li>Cycle to Work Scheme</li> <li>Monthly team socials + Quarterly Team Meet-ups @ HQ</li> <li>Digital-first, employee-first company with a flexible working culture + Central London HQ</li> </ul> Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.</div> </article> <div class="text-center action-btn-wrapper apply-wrapper"> </div> <article class="detail-content-block detail-content-block-about-us"> <h5 class="detail-block-title">ABOUT US</h5> <div class="detail-block-description"> <p class="p1">Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry.</p> </div> </article></div>