Tööpakkumised Eestis

WFM Operations Partner Lead

Wise

Tallinn, eeTäistööaeg2 kuud tagasi

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Workforce Management Operations Partner Lead to join our Operational team in our Tallinn, Estonia office! The WFM Operations Partner Lead is the primary interface between Workforce Management and Operations , responsible for ensuring that WFM disciplines are consistently understood, adopted, and applied in operational decision-making. This role does not execute tactical WFM activities such as intraday moves, schedule creation, or capacity modelling. Instead, it acts as a business partner and discipline guardian, translating WFM insights into clear operational trade-offs and constructively challenging decisions that undermine workforce plans. The Network: This is an individual contributor (IC) role with a "capability multiplier" mandate. While they do not have direct reports, they provide dotted-line mentorship and coaching to Intraday and Scheduling Specialists to improve their decision-quality. Team Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows. Your Mission Your mission is to shift Operations from reactive, short-term workforce decisions toward planned, data-driven execution, ensuring intraday, scheduling, and capacity principles are applied consistently to protect service, cost, and scalability outcomes. This role is not accountable for forecast accuracy, schedule creation, or intraday execution, which remain the responsibility of WFM execution teams. In addition, the WFM Operations Partner serves as a mentor and capability multiplier for Intraday and Scheduling Specialists, supporting their professional development and decision quality through guidance, coaching, and feedback, while maintaining a dotted-line connection rather than direct people management accountability. The candidate will focus on these high-priority initiatives immediately upon joining: Stakeholder Transition: Moving Operations leaders away from "gut-feel" staffing decisions toward the Service Scale operating principles and WFM playbooks. Governance Framework: Auditing and surfacing recurring "exceptions" or manual overrides in scheduling to identify where WFM discipline is breaking down. Decision-Quality Coaching: Running "mentor clinics" for Intraday and Scheduling Specialists to help them think about long-term trade-offs rather than just short-term fixes. Scenario Steering: Facilitating structured "What-If" conversations with Ops leads regarding upcoming demand spikes or staffing constraints, ensuring they understand confidence ranges rather than just "point estimates." Qualifications 2–4 Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services). Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments. The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice. Strategic Assertiveness : The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics. Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting. Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units. Prior WFM experience Schedule optimization experience / knowledge on how is it done Soft skills required: Strong stakeholder management. Welcome challenges with a positive attitude. Easily adapt to changes. Extremely guided towards teamwork/collaboration. Flexible to work weekends/Public Holidays Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings. Additional information Compensation: 3 450 - 4 500 EUR gross monthly + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Customer Support Specialist

Scoro

· KaugtööTäistööaeg2 kuud tagasi

About the RoleIn this role, you’ll be the first point of contact for our global users, helping them get the most out of Scoro. Whether it’s answering questions, troubleshooting issues, or guiding customers through product features, you’ll make sure every interaction is clear, friendly, and effective.You’ll work closely with our Customer Success, Product, and Engineering teams, sharing customer insights and helping us continuously improve the user experience. Your work will have a direct impact on how thousands of professionals around the world experience Scoro.If you have experience in B2B technical support, enjoy solving problems, and are excited to grow your career in an international SaaS scale-up, we’d love to hear from you.This role is open to candidates based in Estonia or Latvia. Some flexibility is required to occasionally support customers in the Australia and New Zealand time zones.👉 Learn more about the Support team in <a target="_blank" href="https://www.scoro.com/blog/a-chat-with-scoro-support-manager-jaanika-peres">this blog post</a> featuring our hiring manager, Jaanika.<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/d39129f0-89cf-4822-90f5-4d276ca01e72/original.jpeg" alt="" title="" data-alignment="left"></figure>What will you do<ul><li>Respond to customer inquiries primarily through email, with occasional Zoom calls when a more personal touch is required.</li><li>Provide clear guidance and advice to users on how to use Scoro effectively.</li><li>Escalate more complex technical issues to the development team, and follow up to ensure timely resolution.</li><li>Track and update support tickets to reflect accurate status and communication history.</li><li>Collaborate with Customer Success, Product, and Engineering to improve the overall user experience.</li><li>Contribute to our internal knowledge base by documenting common questions and solutions.</li></ul><hr>You’d be a great fit if you have<ul><li>2–3 years of experience in customer support or service, preferably in a B2B SaaS environment.</li><li>Excellent communication skills in English, both written and spoken.</li><li>A strong sense of empathy and a customer-first attitude.</li><li>Good problem-solving skills and the ability to learn new tools and systems quickly.</li><li>Organised and detail-oriented, with a desire to improve how things work.</li><li>Comfortable using support tools such as Zendesk (or similar platforms).</li></ul>Bonus points for<ul><li>Familiarity with Scoro or similar project management/CRM tools.</li><li>Experience working in a distributed or remote team.</li><li>Knowledge of Planhat or another customer success platform.</li><li>Estonian language skills.</li></ul><hr>Here’s what awaits you at Scoro<ul><li>Possibility to Make an Impact: Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</li><li>Stock Options Package: Be part of Scoro’s growth and share in our success.</li><li>Health Benefits: Three paid medical days, option to choose between health insurance (or Stebby compensation for Estonian-based candidates), and mental health services.</li><li>Hybrid Work: We don’t have mandatory office days. Join us in our cozy Tallinn or Riga office, or work from wherever you feel most productive.</li><li>Annual Leave: Over 5 weeks of paid time off, with the freedom to use your vacation days flexibly, whether that’s a single day or a longer break.</li><li>Loyalty Days: 1-5 extra holiday days per annum based on tenure.</li><li>Continuous Learning: Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.</li><li>Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.</li><li>Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</li><li>Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on <a target="_blank" href="https://www.instagram.com/teamscoro/">Instagram</a> and <a target="_blank" href="https://www.scoro.com/blog/category/scoro/">Scoro’s Blog</a>.</li></ul>The monthly gross salary range for this role is €1800-2000, plus a quarterly bonus based on individual and team performance.<hr>What happens nextSend your application in English, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better.The interview stages are<ul><li>Written home assignment (online)</li><li>Recruiter screening call (online)</li><li>Hiring manager interview (online)</li><li>Team meeting (online or office)</li><li>Cognitive Test - Tripod test (online)</li></ul>If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit at Scoro: A Sneak Peek Inside</a>.Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SSE Performance Steering Head

Wise

Tallinn, eeTäistööaeg2 kuud tagasi

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your Mission Wise is scaling at an incredible pace, moving over £9 billion a month for 15 million customers. To keep our mission of "money without borders" sustainable, we must ensure our global operations are not just growing, but evolving. As the Global Head of Performance Steering, your mission is to lead a high-impact team of Performance Steering Leads (PSLs) across three continents. You will architect the data-driven frameworks that allow Wise to maximize capacity, reduce operational variance, and bridge the gap between technical product capabilities and manual operational effort. You are the guardian of operational efficiency, ensuring that as we scale, our performance remains predictable, high-quality, and cost-effective. The Role You will lead a global team of Performance Steering Leads based in India, Estonia, and the US. Your role is to elevate the "Performance Steering" function from individual metric monitoring to a cohesive global strategy. You will be responsible for the collective output of your leads, ensuring they effectively govern KPI targets and drive remediation across Customer Support, KYC, FinCrime, and Payment Operations. Key Responsibilities Leadership & Strategy: Manage and mentor a global team of PSLs, setting the long-term vision for metric governance and efficiency reviews. Global KPI Governance: Oversee the setting of aggressive yet achievable targets for core metrics (AHT, Occupancy, Adherence, CpH, SLA) across all global service teams and vendor partners. Advanced Statistical Oversight: Ensure the team effectively utilizes methodologies like Variance Significance Factor (VSF) and standard deviation analysis to eliminate operational performance gaps. Strategic Remediation: Act as the final point of escalation for complex Root Cause Analyses (RCAs). You will ensure that performance "triggers" lead to immediate, measurable action plans rather than just passive reporting. Product-Ops Integration: Partner with Product and Engineering leads to translate operational performance data into product requirements. You will identify where manual bottlenecks (Operational Debt) can be solved through automation. Vendor Governance: Work with Vendor Management to implement global scorecards and frameworks that ensure our external partners meet the same high-efficiency standards as our internal teams. Qualifications A bit about you You are a "builder" who thrives in non-corporate, fast-moving environments. You have a deep understanding of how large-scale operations function and a passion for using data to solve human and process-driven problems. Must-Haves Proven Leadership: 7+ years of experience in high-growth operations, with a track record of leading teams of leads or senior individual contributors. Analytical Power: Expert-level proficiency in SQL and data visualization. You must be comfortable interpreting complex statistical control metrics to assess process stability. WFM Mastery: A deep "under the hood" understanding of Workforce Management (WFM) and efficiency metrics. Storytelling with Data: Ability to take complex operational data and turn it into a compelling narrative for senior stakeholders, influencing roadmaps without direct authority. The "Wise" Mindset: You are entrepreneurial, hands-on, and ready to challenge conventional approaches or risk-averse mentalities. Nice-to-Haves Experience with Python or advanced automation tools (e.g., Twilio). A background in FinCrime or KYC operations within a high-growth FinTech environment. Experience managing "dotted line" relationships across global sites. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Customer Success Specialist

MAST Europe OÜ

London, England, United Kingdom; UK (Remote)· KaugtööTäistööaeg4 kuud tagasi

<div class="content-intro">Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact.</div><h2>About the role</h2> This is not a traditional support role. You don't need previous customer support experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech, learn quickly, and build a broad understanding of how a software company operates. You'll help lenders, brokers, and internal teams get the best out of Mast. You'll answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. <h2>What you'll do</h2> Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You'll build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. Find repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you'll do more than answer questions. You'll identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. Keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to know everything already, but you should be curious, experimental, and willing to learn. <h2>What we're looking for</h2> <ul> <li>Early in your career, a recent graduate, or looking for your first role in tech</li> <li>Can work independently, spot what needs doing, and make progress without detailed instructions</li> <li>Excellent written communication; can explain things clearly and calmly</li> <li>Organised and detail-oriented, especially when managing multiple issues or follow-ups</li> <li>Comfortable using AI tools and keen to keep learning as the technology evolves</li> <li>Naturally inclined to ask, "How can this be easier next time?"</li> <li>Comfortable working remotely and taking ownership of your time</li> <li>Interested in software, fintech, lending, or complex workflows</li> </ul> <h2>What you don't need</h2> <ul> <li>Previous experience in customer support</li> <li>Previous experience in mortgages or financial services</li> <li>Technical skills or the ability to code</li> </ul> You do need to be smart, curious, organised, and excited to learn fast. <h2>Nice to have</h2> <ul> <li>Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude</li> <li>Experience from university projects, internships, part-time work, customer-facing roles, or startup environments</li> <li>Interest in product management, customer success, operations, automation, or fintech</li> <li>Experience writing clear documentation, guides, or process notes</li> </ul> <h2>What success looks like</h2> First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. <h2>Salary &amp; Location</h2> Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : 15th of June 2026<div class="content-conclusion"><article class="detail-content-block detail-content-block-conditions"> <div class="detail-block-description">Benefits <ul> <li>Stock Option Plan</li> <li>25 days holiday + bank holidays</li> <li data-stringify-indent="0" data-stringify-border="0">4 - 10 weeks work from anywhere, based on tenure (for UK based roles)</li> <li data-stringify-indent="0" data-stringify-border="0">Vitality Health insurance</li> <li>Pension plan</li> <li>Equipment budget</li> <li>Learning &amp; development budget</li> <li>Cycle to Work Scheme</li> <li>Monthly team socials + Quarterly Team Meet-ups @ HQ</li> <li>Digital-first, employee-first company with a flexible working culture + Central London HQ</li> </ul> Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.</div> </article> <div class="text-center action-btn-wrapper apply-wrapper">&nbsp;</div> <article class="detail-content-block detail-content-block-about-us"> <h5 class="detail-block-title">ABOUT US</h5> <div class="detail-block-description"> Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. </div> </article></div>

Infolaua klienditeenindaja UUDE Raadi K-rautasse

AS Kesko Senukai Estonia

Täistööaeg4 kuud tagasi

Otsid uusi väljakutseid?Tule Tartu uude Raadi K-rautasse infolaua klienditeenindajaks!Peamised tööülesanded:<ul><li>kaupluse külastajate päringutele vastamine;</li><li>telefoni teel saabuvatele kliendipäringutele vastamine;</li><li>arvete info edastamine klientidele;</li><li>püsikliendikaartide vormistamine;</li><li>klientide elektroonilise andmebaasi haldamine;</li><li>kinkekaartide vormistamine ja müük;</li><li>klientide transporditeenuse vormistamine;</li><li>tööriistade rentimisteenuse vormistamine;</li><li>kliendipretensioonide lahendamine;</li><li>kauba ümbervahetuse vormistamine.</li></ul>Sobid hästi, kui:<ul><li>oskad heal tasemel eesti keelt ning suhtlustasandil vene ja inglise keelt;</li><li>oled hea suhtlemis- ja meeskonnatööoskusega;</li><li>oled täpne ja korrektne oma tegevustes;</li><li>oskad kasutada arvutit kesktasemel;</li><li>oled positiivse ellusuhtumisega;</li><li>oled hea analüüsivõimega;</li><li>oskad lahendada edukalt probleeme.</li></ul>Omalt poolt pakume:<ul><li>põnevaid väljakutseid rahvusvahelises ettevõttes ning mitmekesist ja vastutusrikast tööd;</li><li>omatöötaja soodustusi;</li><li>sporditoetust;</li><li>tasustatud teist haiguspäeva;</li><li>toetusi oluliste sündmuste puhul elus;</li><li>sõbralikku ja toetavat meeskonda;</li><li>täiendkoolitusi ja arenguvõimalusi.</li></ul>Soovime alustada valikuprotsessiga&nbsp;kandideerimisperioodi jooksul,&nbsp;seega rõõmustame, kui&nbsp;kandideerid juba täna.Töö tüüp: täistööaeg vahetustega.

Customer Success Manager, Enterprise

Iru Hooldekodu

Miami· HübriidTäistööaeg5 kuud tagasi

About Iru Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will partner with enterprise customers to drive long-term success and strategic value realization. Acting as a trusted advisor, you will work closely with senior stakeholders to align business objectives with Iru’s unified, AI-powered platform. This is a Miami-based hybrid role, where you will collaborate closely with Sales, Product, and leadership to support some of Iru’s most strategic accounts. Success in this role means driving retention and expansion across a smaller number of high-value accounts while building deep, executive-level relationships and delivering measurable business impact.

Customer Success Manager, Commercial

Iru Hooldekodu

Miami· HübriidTäistööaeg5 kuud tagasi

About Iru Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will be responsible for ensuring our commercial customers achieve measurable success with our platform. As a trusted advisor with strong product knowledge and a customer-first mindset, you will help a high-volume portfolio of customers align their goals with Iru’s unified, AI-powered platform. This is a Miami-based hybrid role, with an in-office presence alongside a collaborative and performance-driven team. You will lead onboarding and enablement at scale, drive product adoption, and proactively engage customers to ensure they realize value quickly. Success in this role means driving retention across a large book of business, identifying expansion opportunities, and delivering a consistent, high-quality customer experience.