Ametikohast
The Workforce Planning Program Manager is responsible for building and maintaining accurate capacity plans across all support regions, verticals, and languages. This role plays a critical part in ensuring our Customer Support operation is efficient, well-staffed, and prepared to meet service levels, while balancing cost and quality. You’ll own long- and short-term forecast models, develop scheduling frameworks, and work closely with WFM Analysts, BPO partners, and CS leadership to turn data into action.
Kandideeri sellele ametikohale
See kuulutus asub mujal. Kandideerimised käivad ettevõtte enda lehel — hire.ee neid ei näe.