Partner Support Specialist

<p><img style="max-width: 100%;" src="https://ib-cdn.inbank.eu/images/banners/banner3.png" alt="" width="1584"></p> <p>Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners grow their businesses, while end customers benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 440+ working across our offices in Estonia, Latvia, Lithuania, Poland, and the Czech Republic.</p> <p>We’re looking for a <strong>Partner Support Specialist</strong> to join our Estonian Sales team in Tallinn.&nbsp;In this role, you’ll support our Partner Sales Managers in their day-to-day work, work closely with merchant partners, and help maintain smooth cooperation across sales processes. You’ll also keep our systems accurate and up to date, providing a seamless experience for our partners.</p> <p>If you enjoy working with people and systems, are interested in sales, and have a keen eye for detail, we’d love to hear from you!</p> <p><strong>What you’ll be doing:</strong></p> <ul> <li>Providing a high-quality support experience to our merchant partners and sales team.</li> <li>Onboarding new partners by setting up profiles, users, products, and payment options in our systems.</li> <li>Preparing monthly sales reports and supporting partner bonus and invoice-related processes.</li> <li>Preparing and drafting cooperation agreements and other partner documentation.</li> <li>Supporting partners with product and process-related questions and providing training when needed.</li> <li>Collaborating closely with internal stakeholders and ensuring accurate product and process information is shared.</li> </ul> <p><strong>What will help you succeed in this role:</strong></p> <ul> <li>1-2 years of relevant previous experience in a similar role (e.g. Sales Support Specialist/Assistant, Insurance Assistant, or related position).</li> <li>Interest in sales processes and the ability to work effectively with multiple stakeholders.</li> <li>Strong analytical and problem-solving skills, with great attention to detail.</li> <li>Excellent time management skills and the ability to handle several tasks and priorities at once.</li> <li>Strong communication skills and confidence in reaching out to partners and colleagues.</li> <li>Advanced user of Microsoft Office, especially Excel.</li> <li>Strong communication skills in written and spoken Estonian &amp; English.</li> </ul> <p><strong>What you’ll get in return</strong></p> <ul> <li>A competitive salary tailored to your experience, along with a comprehensive benefits package.</li> <li>Wellbeing support through sports compensation or additional health insurance to help you stay active and healthy.</li> <li>Extra vacation days after your third year, giving you more time to rest and recharge.</li> <li>A 6-week paid sabbatical after four years, recognising strong performance and long-term contribution.</li> <li>A dynamic and inspiring work environment where you’re encouraged to grow and take ownership of your work.</li> <li>Flexibility through a hybrid and autonomous way of working, built on trust and accountability.</li> <li>The opportunity to collaborate with talented international colleagues across multiple markets.</li> <li>Regular team events and additional perks that make work more enjoyable and help celebrate successes together.</li> </ul> <p><strong>Sounds like a fit?</strong></p> <p>Apply, and our recruitment team will be in touch. If you’re unsure but curious, apply anyway - we’re happy to explore together.</p>