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Engineering Lead - Transaction Processing

Wise
Tallinn, ee · KohapealTäistööaegLisatud 1 näd tagasi

About the company

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

The role

At Wise, our powerful spending infrastructure has allowed customers to spend their funds anywhere in the world with ease. Now, for the first time we will be allowing our customers to spend on a fair and transparent credit card. We are building an international credit program for our personal and business customers.

We are looking for an Engineering Lead who can join us to build out the first credit offering from Wise and ensure we can build a transparent, reliable and trustworthy system that complies to local regulations around the world and serves our global market. As the Engineering Lead, you will work with product, and begin to build our roadmaps, hire teams and develop this greenfields initiative. You will mentor engineers, and help define the product and team's missions to build out high performance teams, and an exceptional product. 

About the Role

Transaction Processing team is looking for an Engineering Lead to join an existing team that owns transaction processing. You’ll be responsible for the full transaction lifecycle, from authorisation and tokenisation to clearing, as well as managing complex integrations with card schemes. With our customers spending 44 billion using cards, you’ll focus on ensuring the scalability and reliability of our services, while minimising friction for our customers as they use our products. You’ll lead the team responsible for these critical infrastructure components, ensuring our systems remain performant and resilient as we scale.

You will be a key driver of the team's technical roadmap and strategy, partnering with product and engineering leaders across Transaction Processing to support our international growth. You will be responsible for owning the systems that underpin our transaction processing capabilities, ensuring they are built for scale, reliability, and low latency. You’ll drive technical excellence by guiding architectural decisions, enhancing our integration capabilities with card schemes, and ensuring that our services can handle the massive transaction volume our customers generate.

You will lead, coach, and mentor a talented group of engineers, fostering a culture of technical ownership, stability, and continuous improvement. You will balance immediate operational needs with long-term architectural investments, ensuring our platform evolves to meet our customers' needs without compromising quality or reliability. You will be a strong owner of your product space, navigating complex priorities to deliver robust, scalable solutions that set the standard for our transaction processing capabilities.


Technical Responsibilities

  • Owning a technical roadmap to ensure that our product is maintained to high standards.

  • Lead the development of new solutions. Drive initiatives from the ground up to develop entirely new products for our customers.

  • Serve as a technical expert for the broader credit domain

  • Build with the future in mind, what we build today can be a platform for other products tomorrow. 

  • Provide hands-on technical leadership, guiding the team on architectural design, code reviews, and best practices.

  • Ensuring code quality, consistency, and maintainability through code reviews and best practices.

Leadership Responsibilities

  • Lead and mentor a diverse team of engineers (junior and senior), fostering a supportive environment that promotes technical growth.

  • Participate and drive product roadmapping and strategy sessions with the product management team.

  • Work closely with other Engineering Leads, Staff Engineers, and Product to shape the team’s and squad’s technical roadmaps.

  • Help the team navigate complex priorities and make trade-offs to deliver solutions that reduce risk and unlock growth.

  • Act as a key representative of the team, collaborating with stakeholders across the company and leading projects from the beginning till the release. In particular, work closely with the Business squad, Spend squad and Account Squad to help define the Wise Business spending experience for our customers. 

Qualifications

What we're looking for

Technical Excellence

  • You have a strong background in software engineering, with experience designing and building complex, scalable systems. 

  • You have demonstrated 0 to 1 experience in your career. 

  • You are an expert in delivering reliable and robust services in a production environment.

  • You are comfortable working on a complex domain and guiding a team through technical challenges.

  • You have experience working with distributed systems, and are as comfortable discussing technical tradeoffs as you are team direction. 

  • Ideally some hands on experience with front end development, though not essential. 

Product Mindset

  • You have a strong sense of ownership and the ability to think beyond technical implementation to understand how your work impacts the business and our customers.

  • You are comfortable working in an autonomous environment, and can conceptualise and drive initiatives forward to completion. 

  • Experience working closely with product and stakeholders to define requirements and prioritise the most impactful work.

Leadership Skills

  • You are an empathetic leader with a track record of mentoring and coaching engineers at all levels.

  • You can lead by example, inspiring your team to produce high-quality, maintainable code.

  • You are an excellent communicator, capable of articulating technical concepts to both technical and non-technical audiences.

Ideal Background

  • Experience leading a team in a payments, fintech, or other complex, high-stakes domain.

  • Prior experience working on a team with a global, distributed setup.

  • Experience building systems that serve enterprise clients at scale.

  • Previous experience scaling teams and systems for global reach.

  • A strong foundation in distributed systems, and cloud architecture. 

Why join us

Your contributions will directly impact hundreds of thousands businesses that trust Wise to manage their money. The solutions you develop will play a crucial role in sustaining and accelerating Wise’s growth, ensuring that our product offering stays a step ahead of our customer's needs and global market demands.You'll be working in a highly collaborative environment with a highly skilled team while gaining exposure to several complex domains and the chance to shape and grow the team as its scope expands.

Additional information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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Luure ja julgeoleku sektsiooni staabiallohvitser

Kaitseressursside Amet

Harju maakond, Lääne-Harju vald, ÄmariTäistööaeg3 päeva tagasi
€2,350 – €2,650/kuus bruto

Lennubaas

Wise logo

WFM Senior Lead

Wise

Tallinn, eeTäistööaeg3 päeva tagasi

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your mission is to build a highly disciplined, scalable, and standardised workforce execution function that enables Wise to scale sustainably while protecting customer experience and operational efficiency. You will lead the maturity uplift of Scheduling and Intraday functions globally by: Standardising workforce execution practices Improving tactical workforce decision quality Reducing operational volatility Strengthening incident response discipline Driving tactical workforce optimisation Increasing workforce governance consistency Improving workforce risk visibility Success in this role comes from balancing: Service performance Workforce efficiency through improving WFM KPIs Operational stability Scalability Employee experience Cost control through occupancy or waste management The successful candidate will immediately focus on strengthening and scaling the Workforce Execution function across Scheduling, Intraday, and Command Center operations. Key priorities include: 1. Workforce Execution Standardisation: Drive consistency across Scheduling and Intraday practices by embedding scalable workforce governance, tactical review cadences, and execution playbooks across regions. 2. Intraday & Command Center Maturity: Improve real-time workforce execution through stronger escalation management, incident response discipline, and proactive handling of service-level risks and operational volatility. 3. Tactical Performance Stability: Improve short-term workforce plan integrity by reducing reactive interventions, strengthening schedule optimisation, and improving workforce trade-off decisions across service, cost, and productivity. 4. Leadership & Capability Uplift: Coach and develop WFM Team Leads to improve tactical judgement, decision-making quality, workforce governance maturity, and operational consistency. Qualifications 5+ years of Workforce Management experience in high-volume, scaled operational environments (Contact Centres, Shared Services, Fintech, or Financial Services) Strong expertise across Scheduling, Intraday, Tactical Workforce Execution, and Command Center operations Proven experience leading WFM teams or Team Leads across multiple operational areas or regions Deep understanding of end-to-end WFM lifecycle: Forecast → Capacity → Schedule → Intraday Strong knowledge of: Service level management Interval staffing logic Shrinkage and occupancy modelling Workforce governance frameworks Experience managing operational escalations, service degradation events, and workforce incident response Strong stakeholder management experience with senior operational leadership Experience driving workforce governance standardisation and operational maturity initiatives Ability to make structured workforce decisions under pressure and operational uncertainty Strong analytical reasoning and workforce risk assessment capability Experience working with WFM platforms such as Calabrio, NICE, Verint Experience using BI/reporting tools and workforce analytics to support operational decision-making. Nice to have Financial Services, Fintech, KYC, or regulated operations experience Exposure to global or multi-site workforce operations Experience leading command center maturity or workforce transformation initiatives SQL, Python, Looker, or other workforce analytics / visualisation tools Experience improving automation and reducing spreadsheet dependency in WFM processes Experience building governance frameworks or workforce operating models at scale Exposure to workforce optimisation projects focused on cost, service, and scalability balance Additional information Monthly gross salary: 3 450 to 4 500 EUR + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

IKT jaoskonna staabiallohvitser

Kaitseressursside Amet

Harju maakond, Tallinn, Kesklinna linnaosa, Filtri tee 12Täistööaeg3 päeva tagasi
€3,600 – €3,600/kuus bruto

Merevägi

Süsteemianalüütik

Kaitseressursside Amet

Harju maakond, TallinnTäistööaeg3 päeva tagasi

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