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Engineering Lead - Business Operations Tooling

Wise
Tallinn, ee · KohapealTäistööaegLisatud 1 näd tagasi

About the company

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

The role

The Business Operations Tooling team is a product-focused team dedicated to building and improving the essential tools required by the Operational teams. Their primary goal is to enable each Operational person to efficiently maximise the amount of high-volume business customers they can serve by centralizing data, simplifying workflows, and automating time-consuming tasks. The initial phase focuses on leveraging Salesforce to quickly deliver value before developing bespoke internal tools.

The Engineering Lead is responsible for the overall technical architecture, development standards, and successful implementation of the roadmap's technical deliverables (e.g., proactive alerting, automated data population, assignment tooling). They would also be responsible for hiring and managing the engineers required for the team and working with cross-functional people, including product, design and analytics.

Key Responsibilities:

  • Technical: Defining the technical approach for building tools, and consider short term wins vs long term initiatives. The role is hands-on.

  • Product Roadmap: Actively participating in product definition and roadmap of the team.

  • Team Leadership: Leading and mentoring the team of engineers (Individual Contributors), ensuring code quality, and driving project completion.

  • Cross-Team Coordination: Working with cross-functional teams (including design, product, analytics) to build and integrate the tools.

Required Experience:

  • Experience in leading and mentoring software engineers, as you enjoy helping others grow and succeed.

  • Strong communication style, experience leading one or multiple teams, working across multiple functions.

  • Experience in backend engineering and system architecture, with a proven track record of delivering scalable solutions, ideally in a fast-paced environment or for internal tooling.
  • Experience with designing complex systems.

  • Experience with database handling.

  • Experience with API design.

  • Experience witha asynchronous messaging. 

  • Good conflict resolution and problem solving skills.

Nice to Have:

  • Experience with JVM languages (Java, Kotlin).

  • Financial background is not a must, but a good plus

Interested? Find out more:

What do we offer:  

  • Starting salary:  €6,666 - €8,333 gross/monthly + Wise's Restricted Stock Units (RSUs)

  • Wise Benefits

#LI-AT1 #LI-Hybrid   

Additional information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

See kuulutus asub mujal. Kandideerimised käivad ettevõtte enda lehel — hire.ee neid ei näe.

Luure ja julgeoleku sektsiooni staabiallohvitser

Kaitseressursside Amet

Harju maakond, Lääne-Harju vald, ÄmariTäistööaeg3 päeva tagasi
€2,350 – €2,650/kuus bruto

Lennubaas

Wise logo

WFM Senior Lead

Wise

Tallinn, eeTäistööaeg3 päeva tagasi

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your mission is to build a highly disciplined, scalable, and standardised workforce execution function that enables Wise to scale sustainably while protecting customer experience and operational efficiency. You will lead the maturity uplift of Scheduling and Intraday functions globally by: Standardising workforce execution practices Improving tactical workforce decision quality Reducing operational volatility Strengthening incident response discipline Driving tactical workforce optimisation Increasing workforce governance consistency Improving workforce risk visibility Success in this role comes from balancing: Service performance Workforce efficiency through improving WFM KPIs Operational stability Scalability Employee experience Cost control through occupancy or waste management The successful candidate will immediately focus on strengthening and scaling the Workforce Execution function across Scheduling, Intraday, and Command Center operations. Key priorities include: 1. Workforce Execution Standardisation: Drive consistency across Scheduling and Intraday practices by embedding scalable workforce governance, tactical review cadences, and execution playbooks across regions. 2. Intraday & Command Center Maturity: Improve real-time workforce execution through stronger escalation management, incident response discipline, and proactive handling of service-level risks and operational volatility. 3. Tactical Performance Stability: Improve short-term workforce plan integrity by reducing reactive interventions, strengthening schedule optimisation, and improving workforce trade-off decisions across service, cost, and productivity. 4. Leadership & Capability Uplift: Coach and develop WFM Team Leads to improve tactical judgement, decision-making quality, workforce governance maturity, and operational consistency. Qualifications 5+ years of Workforce Management experience in high-volume, scaled operational environments (Contact Centres, Shared Services, Fintech, or Financial Services) Strong expertise across Scheduling, Intraday, Tactical Workforce Execution, and Command Center operations Proven experience leading WFM teams or Team Leads across multiple operational areas or regions Deep understanding of end-to-end WFM lifecycle: Forecast → Capacity → Schedule → Intraday Strong knowledge of: Service level management Interval staffing logic Shrinkage and occupancy modelling Workforce governance frameworks Experience managing operational escalations, service degradation events, and workforce incident response Strong stakeholder management experience with senior operational leadership Experience driving workforce governance standardisation and operational maturity initiatives Ability to make structured workforce decisions under pressure and operational uncertainty Strong analytical reasoning and workforce risk assessment capability Experience working with WFM platforms such as Calabrio, NICE, Verint Experience using BI/reporting tools and workforce analytics to support operational decision-making. Nice to have Financial Services, Fintech, KYC, or regulated operations experience Exposure to global or multi-site workforce operations Experience leading command center maturity or workforce transformation initiatives SQL, Python, Looker, or other workforce analytics / visualisation tools Experience improving automation and reducing spreadsheet dependency in WFM processes Experience building governance frameworks or workforce operating models at scale Exposure to workforce optimisation projects focused on cost, service, and scalability balance Additional information Monthly gross salary: 3 450 to 4 500 EUR + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

IKT jaoskonna staabiallohvitser

Kaitseressursside Amet

Harju maakond, Tallinn, Kesklinna linnaosa, Filtri tee 12Täistööaeg3 päeva tagasi
€3,600 – €3,600/kuus bruto

Merevägi

Süsteemianalüütik

Kaitseressursside Amet

Harju maakond, TallinnTäistööaeg3 päeva tagasi

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