hire.ee
Kõik kuulutused

Engineering Lead - AUP (Acceptable Use Policy)

Wise
Tallinn, ee · KohapealTäistööaegLisatud 1 näd tagasi

About the company

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

The role

Team you will be working with: AUP (Acceptable Use Policy) team! 🎉
The AUP team designs, builds, and operates the preventative and detective controls that monitor transactions and customer activity. If someone tries to use Wise for prohibited activities, we detect it, review it, and take action.

Join us as we shift our strategy from "Policy-First to Risk-Driven" to drive growth. We want to enable all legal activities and minimize friction for legitimate customers, while surgically targeting and neutralizing genuinely illicit, high-risk behaviors.

As the Engineering Lead, you will lead a highly collaborative, cross-functional squad, alongside data scientists, analysts, compliance managers, and designers. 

How we work:

We operate with high autonomy, low control, and a belief that the best ideas win. We don’t just hand you a roadmap; you will partner directly with your Product Manager, Compliance Lead, and Lead Data Scientist to define both the product and technical vision for the team.

What will you be working on?

  • Risk Detection: Close coverage gaps and scale our detection systems by integrating advanced Machine Learning models and building robust controls to spot AUP violations.

  • Supercharge Operations: Architect automated workflows and intuitive internal tooling to reduce the cost per case and median handling times for our operations analysts.

  • Own the Architecture: Keep our services highly available, resilient, and secure. You’ll ensure we have the right monitoring, observability, and decoupled architectures to scale alongside Wise's massive global volume.

Qualifications

What do you need?

We are fully aware that it is uncommon for a candidate to have all the skills required, and we fully support everyone in learning new skills with us. We value potential, execution, and enthusiasm as much as existing expertise.

  • Engineering Leadership: You have proven experience leading, mentoring, and developing software engineers in an agile environment (either as a Tech Lead or Engineering Manager).

  • Strong Technical Roots: You have a solid engineering background with modern languages and an understanding of frontend frameworks (like React and TypeScript).

  • Distributed Systems at Scale: You have designed, deployed, and maintained scalable, concurrent microservices in a cloud environment. You understand the tradeoffs of high-throughput message processing and asynchronous workflows.

  • Product & Risk Mindset: You don't build tech for the sake of tech. You care about the business impact, understand operational bottlenecks, and can translate complex policy mandates into simple, incremental engineering milestones.

  • Excellent Communication: You can easily align engineers, data scientists, and non-technical business partners (like compliance and operations leads) toward a shared technical vision.

Nice to Have:

  • Prior experience working in FinTech, Financial Crime (AML, Sanctions, Fraud, or Policy enforcement).

  • Experience partnering with Data Scientists to productionalize and scale Machine Learning models.

  • Familiarity with Cloud Infrastructure and modern DevOps tooling (AWS, Terraform, Kubernetes, GitHub Actions).

  • Experience building or optimizing high-volume case-management platforms or operational back-office tools.

  • You are already a customer of Wise!

Additional information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

See kuulutus asub mujal. Kandideerimised käivad ettevõtte enda lehel — hire.ee neid ei näe.

Luure ja julgeoleku sektsiooni staabiallohvitser

Kaitseressursside Amet

Harju maakond, Lääne-Harju vald, ÄmariTäistööaeg3 päeva tagasi
€2,350 – €2,650/kuus bruto

Lennubaas

Wise logo

WFM Senior Lead

Wise

Tallinn, eeTäistööaeg3 päeva tagasi

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your mission is to build a highly disciplined, scalable, and standardised workforce execution function that enables Wise to scale sustainably while protecting customer experience and operational efficiency. You will lead the maturity uplift of Scheduling and Intraday functions globally by: Standardising workforce execution practices Improving tactical workforce decision quality Reducing operational volatility Strengthening incident response discipline Driving tactical workforce optimisation Increasing workforce governance consistency Improving workforce risk visibility Success in this role comes from balancing: Service performance Workforce efficiency through improving WFM KPIs Operational stability Scalability Employee experience Cost control through occupancy or waste management The successful candidate will immediately focus on strengthening and scaling the Workforce Execution function across Scheduling, Intraday, and Command Center operations. Key priorities include: 1. Workforce Execution Standardisation: Drive consistency across Scheduling and Intraday practices by embedding scalable workforce governance, tactical review cadences, and execution playbooks across regions. 2. Intraday & Command Center Maturity: Improve real-time workforce execution through stronger escalation management, incident response discipline, and proactive handling of service-level risks and operational volatility. 3. Tactical Performance Stability: Improve short-term workforce plan integrity by reducing reactive interventions, strengthening schedule optimisation, and improving workforce trade-off decisions across service, cost, and productivity. 4. Leadership & Capability Uplift: Coach and develop WFM Team Leads to improve tactical judgement, decision-making quality, workforce governance maturity, and operational consistency. Qualifications 5+ years of Workforce Management experience in high-volume, scaled operational environments (Contact Centres, Shared Services, Fintech, or Financial Services) Strong expertise across Scheduling, Intraday, Tactical Workforce Execution, and Command Center operations Proven experience leading WFM teams or Team Leads across multiple operational areas or regions Deep understanding of end-to-end WFM lifecycle: Forecast → Capacity → Schedule → Intraday Strong knowledge of: Service level management Interval staffing logic Shrinkage and occupancy modelling Workforce governance frameworks Experience managing operational escalations, service degradation events, and workforce incident response Strong stakeholder management experience with senior operational leadership Experience driving workforce governance standardisation and operational maturity initiatives Ability to make structured workforce decisions under pressure and operational uncertainty Strong analytical reasoning and workforce risk assessment capability Experience working with WFM platforms such as Calabrio, NICE, Verint Experience using BI/reporting tools and workforce analytics to support operational decision-making. Nice to have Financial Services, Fintech, KYC, or regulated operations experience Exposure to global or multi-site workforce operations Experience leading command center maturity or workforce transformation initiatives SQL, Python, Looker, or other workforce analytics / visualisation tools Experience improving automation and reducing spreadsheet dependency in WFM processes Experience building governance frameworks or workforce operating models at scale Exposure to workforce optimisation projects focused on cost, service, and scalability balance Additional information Monthly gross salary: 3 450 to 4 500 EUR + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

IKT jaoskonna staabiallohvitser

Kaitseressursside Amet

Harju maakond, Tallinn, Kesklinna linnaosa, Filtri tee 12Täistööaeg3 päeva tagasi
€3,600 – €3,600/kuus bruto

Merevägi

Süsteemianalüütik

Kaitseressursside Amet

Harju maakond, TallinnTäistööaeg3 päeva tagasi

Küberväejuhatus