Jobs in Estonia

Senior Software Engineer - Tax Experience

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The team you will join: Tax Experience With Wise Assets, we’ve enabled customers to grow the money they hold with Wise - giving them access to government-backed assets that track base rates, or a global stock index fund. This is a product that challenges traditional banking by putting customers in control of how their balance is held. Banks keep the yield; we pass it on. The approach is unique: • A current account backed by real assets • Daily returns across the entire balance • Instant access with no penalties or lock-ins • Segregated, bankruptcy-protected custody About the Team Our investment products create tax obligations. The team mission is to make tax season effortless and seamless for Wise customers. We strive to simplify tax complexities by doing the heavy lifting for them, ensuring they easily understand their tax obligations. Additionally, we provide comprehensive, crystal-clear reporting to guarantee total product transparency. Our goal is to empower customers with the insights they need to feel completely confident in our platform and understand exactly how it works for them. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you! A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Great communication skills and the ability to articulate complex, technical concepts to non-technical audiences Ability to work independently while also being a supportive team player. Your work will frequently involve cross-team collaboration. Ability to break down complex projects into incremental milestones that deliver customer value Ability to coordinate complex projects across different teams Experience in developing web applications and distributed systems in a production environment Experience with common design and architectural patterns coupled with a passion for writing clean code that is performant and well tested Curiosity and drive for continuous learning and improvement Following and advocating best coding practices, continuous delivery and code reviews Experience working with relational and non-relational databases, query optimisation and designing schemas is a plus Knowledge of Java and Spring boot and experience with a messaging system, like Kafka, is a plus… but don’t worry we don’t expect you to know everything! Additional information What we offer: 💰 Starting salary: €5750 - €7083.33 gross/month + Wise's RSUs 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years 🌟Be part of a global team with a global mindset! Interested? Find out more: How we work – a practical guide DEI @ Wise Wise Tech Stack (2025 update) Our Engineering career map Scaling our Infrastructure; how we make it work Wise Engineering #LI-AT1 #LI-Hybrid For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Project Manager and Data Expert - Customer Support

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Customer Support Project Manager and Data Expert to join our Customer Support Team in Tallinn. Ready to change the game for millions of customers worldwide? At Wise, we’re on a mission to create a world where money moves effortlessly, without borders—and our customers deserve support that moves just as fast. If you’re passionate about turning insights into impact, driving meaningful change, and improving customer experiences on a global scale, this is your opportunity. We’re looking for a Customer Support Resolution Rate Program Specialist and Data Expert who’s ready to roll up their sleeves, dive into the data, and help design smarter ways for us to resolve customer problems. You’ll partner with our Principal Program Manager and collaborate with teams around the world to identify what’s getting in the way of resolution—and make it better. This is more than just a support role. It’s your chance to shape how millions of people experience Wise, every day. What You’ll Own 💡 Spot the Gaps - Dig into customer support data to find trends, root causes, and areas for improvement. ⚡ Drive Change - Help build and roll out programs that remove blockers, speed up solutions, and keep our resolution rates climbing. 🌎 Collaborate Globally - Work with customer support teams globally to gather insights, share feedback, and make our processes stronger. 📊 Track Success - Build reports, dashboards, and presentations that keep our teams aligned, informed, and ready to improve. 📚 Empower Teams - Support the design of training and resources that help agents master new tools and workflows. 🔄 Keep Things Moving - Play a key role in change impact assessments to make sure new initiatives land smoothly and make a lasting difference. Why You’ll Love This Role: ✅ You’ll directly improve how millions of customers experience Wise support. ✅ You’ll develop your skills in data analysis, program coordination, and process design. ✅ You’ll work cross-functionally with passionate teams solving complex global challenges. ✅ You’ll help create a support experience that’s as seamless as our product. ✅ You’ll grow your career in a company that’s scaling fast, with endless opportunities to make an impact. 📊 A bit more about the KPIs: Project Satisfaction Rate Project schedule adherence (measured in deviation) Estimate to project completion Current development backlog vs planned Project Success Criteria Compliance Data and reporting accuracy Qualifications What We’re Looking For: 🎓 Bachelor’s degree in Project Management, Data Analytics or a related field. 🌟 3+ years of experience in customer support program management or similar roles in high-paced, product-led companies (FinTech is a plus). 💼 2+ years in a leadership or subject matter expert role. 📊 Strong analytical skills and the confidence to turn numbers into actions. Required SQL fluency. 🗂 Stellar organizational skills to juggle multiple projects at once. 🤝 Great communication skills and a collaborative spirit. 🛠 Experience with Excel, PowerPoint, Word, and customer support tools (Twilio, Ninjas, Zendesk, Salesforce). Ideally solid on Claude Code use and connectivity. 📌 Bonus points if you know your way around Jira, Trello, Asana, or have experience with Lean or Six Sigma methodologies. Additional information What We Offer 💰 Competitive salary: 3400 - 4450 EUR gross/monthly and benefits— explore them here . 🌎 A global, diverse, and inclusive workplace. 📈 Career growth and endless learning opportunities. ✨ The chance to make an impact on our support experiences Application process: Recruiter Screen 1st round interview Take Home Test Final Interview For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

FinCrime Operations Senior Analyst - Law Enforcement

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As a FinCrime Operations Senior Analyst, specializing in Law Enforcement (LE) information exchange, you will be an integral part of the team responsible for facilitating the secure and compliant exchange of information about our customers and their use of our platform. Your role will involve supporting the information sharing process by efficiently gathering, analyzing, and documenting data to ensure timely and seamless information flow between Wise and different regulatory or law enforcement agencies. This is vital for meeting global requirements and internal policies. This position is ideal for individuals looking to develop their expertise in operations and c ontribute to the safety and integrity of Wise's services through robust information management. In the "Message to the Hiring Team" section, please include: Your notice period Your residency status in Estonia (we are not providing visa or relocation support for applicants at this time.) Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to protect customers and Wise by investigating and reporting suspicious activity. As a Senior Analyst in our FinCrime Operations team, you will lead the way in managing our relationship with global Law Enforcement agencies. You will analyze and respond to complex information requests, ensure bulletproof compliance, and drive team performance. LE Request Management: Review, analyze, and deliver high-quality, precise, and legally compliant responses to Law Enforcement agencies, ensuring strict confidentiality and data privacy (GDPR). Risk & Escalation Ownership: Identify financial crime patterns, perform risk assessments, and smoothly escalate complex or high-risk cases to internal teams, legal counsel, or senior management with detailed documentation. Documentation, Record-Keeping: Maintain bulletproof audit trails, secure documentation, and clear rationales for all decisions to withstand both internal and external scrutiny. Stakeholder Communication: Act as a professional point of contact for external authorities and internal cross-functional teams (Fraud, AML, Legal), ensuring clear, efficient, and timely collaboration. Process Optimization: Proactively spot inefficiencies, report bugs, and suggest actionable improvements to our tools and workflows. Hitting Targets: Consistently meet and exceed individual and team KPIs, SLAs, and Quality Assurance standards without compromising on speed or accuracy. We offer a structured multi-shift schedule tailored to our operational needs. Your roster will include a mix of the following shifts: Early Morning Shifts (Starts: 6:00 AM, 7:00 AM, and 8:00 AM) Roster breakdown: 11x early morning shifts per cycle (5x 6:00 AM starts; 6x 7:00 AM starts). Morning Shifts (Starts: 9:00 AM and 10:00 AM) Late Morning Shifts (Starts: 11:00 AM, 12:00 PM, and 1:00 PM) Roster breakdown: 9x late morning shifts per cycle (3x 11:00 AM starts; 3x 12:00 PM starts; 3x 1:00 PM starts). Qualifications Experience: 1+ years of experience in operations, legal ops, financial crime reviews, or a related field (ideally handling information requests or legal orders). Communication Skills: Excellent written and verbal English skills to draft precise reports and communicate with authorities. Additional languages are a plus. Compliance & FinCrime Knowledge: A solid foundational understanding of financial crime regulations, data protection principles (GDPR), and legal disclosure frameworks. Analytical & Tech Savvy: Proficiency with Google Workspace / MS Office, with the ability to filter, format, and work with data sets. High Attention to Detail: A proven track record of maintaining top-tier quality, accuracy, and meticulous documentation, even under high workloads or when handling routine tasks. Autonomy & Organization: Ability to multitask, prioritize efficiently, and make sound decisions independently within established procedures. Growth Mindset: A proactive, self-driven attitude with a passion for learning and developing in the FinCrime domain. Flexibility: Willingness to work flexible hours, including shifts, weekends, and public holidays as needed. Nice to Have: Education: Bachelor’s degree in Law, Criminal Justice, Finance, Business Administration, International Relations, or a related field. Certifications: Industry credentials such as CAMS, ICA, CFE, or equivalent (focused on AML, FinCrime compliance, or investigations). Tech Skills: Familiarity with Business Intelligence (BI) tools, especially Looker. Additional information Important Information for Candidates: Application Requirements: If you have applied for this same role within the last 6 months, we will be unable to progress with your application at this time. If you currently have an active application for another role within Wise, we will await the outcome of that process before reviewing your application for this position, as we process one application per candidate at a time. When to expect a response: We aim to respond to all applicants as quickly as possible. However, due to high application volumes, there may be some delays. Here are our expected review timeframes: CV & Cover Letter Review - 3 working days Maki People Assessment - 5 working days Final Interview - 5 working days Application stages for this position: CV & Cover Letter Review Maki People Assessment (3 calendar days for completion) Final Interview (60 minutes) Benefits: Starting Salary: 2225 EUR gross per month Stock Paid Sabbatical Other Benefits For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Infrastructure Core Project Manager

Playtech Estonia

About the company About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. Ready to level up your career? Playtech‘s Infrastructure Unit is looking for an organized and proactive Infrastructure Core Project Manager to lead internal infrastructure initiatives. You will coordinate cross‑team work, manage project delivery, and support the development of stable, scalable, and secure infrastructure services. The role Your influential mission. You will… Manage Infra Core internal projects end‑to‑end, including planning, scope definition, milestones, risk management, and delivery. Lead project routines, provide clear status updates, and maintain transparent communication with stakeholders. Ensure project deliverables meet quality, security, and compliance standards. Work closely with Infra Core teams (Network, System, DBA's) and also other Infra domain teams (monitoring, automation, platform etc) to keep initiatives aligned. Coordinate cross‑team dependencies and remove blockers to maintain project momentum. Facilitate alignment between technical teams and operational stakeholders. Implement best practices in project management and infrastructure governance. Drive continuous improvements in processes, documentation, and reporting. Support the standardization of infrastructure services, tools, and operating procedures. Ensure transparency through regular reporting and structured communication. Work with technical leads to translate infrastructure strategy into actionable project plans. Use automation tools and apply technical understanding to support the implementation of new infrastructure changes. Qualifications Components for success. You… Have proven experience in project management within IT infrastructure, operations, or engineering, Have a strong understanding of infrastructure components (compute, monitoring, identity, networking, automation, cloud). Can break down complex technical topics into clear project plans and actions. Communicate effectively and manage stakeholders with clarity and confidence. Bring experience with project management frameworks (Agile, Kanban, Scrum, or hybrid). Can handle multiple concurrent initiatives while maintaining alignment across teams. Are structured, organized, and proactive in driving outcomes. Show strong ownership and responsibility in delivering results. Translate technical content into clear, actionable communication. Have experience working with cross‑functional technical teams. You will get extra points for… Having a background in infrastructure engineering or operations. Understanding ITSM processes (incident, problem, change management). Being familiar with tools such as Jira, Confluence, CMDB, monitoring/alerting platforms, or CI/CD pipelines. Knowing security standards, compliance requirements, or how to support audits. Holding certifications such as PMP, PRINCE2, ITIL, or Scrum Master. Additional information Thrive in a culture that values... Initiative-taking and a confident approach at the workplace Global scope and inclusive working environment Constant learning and development opportunities Active lifestyle and mental well-being Fun and engaging company events INFRASTRUCTURE CORE PROCESS & PROJECT MANAGEMENT TEAM The Infrastructure Core Process & Project Management team is part of Playtech’s Infrastructure organization and focuses on enabling effective infrastructure delivery through clear processes and internal initiatives. The team works across infrastructure and operations units to improve visibility, consistency, and scalable ways of working, without owning or operating platforms directly. This is a small, highly focused team responsible for improving existing processes, supporting internal R&D and cross‑team projects, and establishing well‑governed practices. You will report to the Infrastructure Operation Manager and collaborate closely with the Infrastructure Process Manager in a collaborative, improvement‑driven environment. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

KYC Operations Senior Analyst - SMA (Night shifts)

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is looking for a KYC Operations Senior Analyst to join the Tallinn Senior Management Approval team to cover our night shifts. You will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding customers in AML High Risk state and customers with touch points with High Risk 3rd Countries and Low Tax Jurisdictions according to regulatory standards. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Job Responsibilities Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining High Risk customers. Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. Communicate with other internal teams when required to handle escalated or complicated cases. Provide guidance and responses to daily inquiries from peers, front-line and management regarding high risk approval matters and case analysis, when appropriate. Maintain high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services; When warranted, be capable of drafting SAR narratives to report activity deemed unusual. Taking part in and leading projects related to SMA Team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. Draft reports to internal and external stakeholders, periodically and when requested. Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies; Support Wise in internal and external audits and regulatory process related queries reviews. Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities. Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. You have a minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, or a comparable role at another company. You have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in. Flexible to work different night shifts. We work when our customers need us most, including early-night, mid-night, and late-night shifts, as well as weekends and public holidays, per business needs. You have a good understanding of AML/CFT Regulations and are able to effectively document your reasoning. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine and stressful situations well. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. You have familiarity with reading legal and regulatory documents. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) Additional information About this Role: Job level: 3 Salary: 2400 - 2850 EUR gross/month Stock: To be reviewed at offer Sponsorship: Wise does not sponsor visas, temporary residence permits, or work permits for this role. Candidates must already have full, unrestricted right to work in Estonia. Current night shift requirements: Night shift premium: 1.25x base salary for all hours between 22:00–06:00. Core shifts (assigned based on team capacity; we’ll ask your preference, but you must be comfortable with any): 18:00–02:00 20:00–04:00 22:00–06:00 Weekend shifts: This role includes two weekend shifts per month. Shift patterns are mandatory and may change based on business needs. We're processing applications continuously until roles are filled. Please mention in the "Message to the hiring team" field if you are interested in the Night shift role. Hiring process: Resume review Take-home test (reviewed by the team) Screening call with the Recruitment team Final interview with the SMA team For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

KYC Operations Senior Analyst - SMA

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Wise is looking for a KYC Operations Senior Analyst to join the Tallinn Senior Management Approval team. You will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding customers in AML High Risk state and customers with touch points with High Risk 3rd Countries and Low Tax Jurisdictions according to regulatory standards. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Job Responsibilities Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining High Risk customers. Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. Communicate with other internal teams when required to handle escalated or complicated cases. Provide guidance and responses to daily inquiries from peers, front-line and management regarding high risk approval matters and case analysis, when appropriate. Maintain high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services; When warranted, be capable of drafting SAR narratives to report activity deemed unusual. Taking part in and leading projects related to SMA Team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. Draft reports to internal and external stakeholders, periodically and when requested. Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies; Support Wise in internal and external audits and regulatory process related queries reviews. Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities. Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. You have a minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, or a comparable role at another company. You have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in. Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs. You have a good understanding of AML/CFT Regulations and are able to effectively document your reasoning. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine and stressful situations well. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. You have familiarity with reading legal and regulatory documents. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) Additional information About this Role: Job level: 3 Salary: 2400 - 2850 EUR gross/month Stock: To be reviewed at offer Sponsorship: Wise does not sponsor visas, temporary residence permits, or work permits for this role. Candidates must already have full, unrestricted right to work in Estonia. Current shift requirements: Two weekend shifts per month Three 12:00–20:00 evening shifts per month Three 14:00–22:00 evening shifts per month The remaining shifts are typically 09:00–17:00 These shift requirements are mandatory and may change based on team and business needs. Hiring process: Resume review Take-home test (reviewed by the team) Screening call with the Recruitment team Final interview with the SMA team For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Operations Project Manager

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for an Operations Project Manager to join our Customer Support and/or KYC Team in Tallinn. The Operations Project Manager is someone who oversees cross-functional work areas focusing on the resolution of issues from customers and internal teams. Your mission is to manage service operations improvement and transformation projects, ensuring the satisfaction of operational needs for both the CS OPS team and Wise customers, while serving as liaisons between stakeholders on assigned projects. 🔑 The key responsibilities as the Operations Project Manager are the following: Coordinate with stakeholders to develop project plans including project scope, release schedule, milestones, deliverables etc. Manage effective project implementation and delivery. Manage project activities to meet business goals. Track and monitor project execution to make sure that the stakeholders requirements are met. Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution Develop process improvements to meet Customers and CS/KYC team needs. Improve stakeholder relationships by providing timely and accurate responses to their inquiries. Validate project plan and schedule to incorporate any changes requested by internal teams. Coordinate calls, meetings and communications between stakeholders and project team throughout the project implementation phase. Inform project status, schedule and key issues to relevant stakeholders on a regular basis. Perform negotiations on project activities with stakeholders when required. Maintain and update a database of project related documents. Inform management on customer needs and business opportunities. 💡 A bit more about the KPIs: Project Satisfaction Rate: Measures stakeholder and client satisfaction levels with the project's outcomes, processes, and delivery. Adherence to Project Schedule: Evaluates the project's performance against the planned timeline, quantified by schedule deviations. Estimate to Project Completion: Tracks the projected timeline to complete the project compared to initial estimates, highlighting progress and efficiency. Development Backlog vs. Planned: Compares the current development backlog with the planned backlog, ensuring alignment with project goals and timelines. Achievement of Project Success Criteria: Assesses how well the project aligns with and meets the predefined success criteria. Qualifications About you: You have excellent verbal & written English, any other languages are a plus. You are able to convince others, present your viewpoint, and propose solutions in such a way that helps others take informed decisions. You have the ability to identify, create, and apply processes, methods, knowledge, skills, and experiences with the aim to achieve project objectives. You have experience in facilitating data-driven decision making , using insights and analytics to guide project strategies and decisions. You are skilled in change management , able to lead teams through transitions and adapt to evolving project needs and environments. You have the ability to define and apply methodologies , ensuring structured and effective project execution from initiation to completion. You have experience managing projects end-to-end , overseeing all phases of the project lifecycle and delivering successful outcomes. You have great communication and presentation skills to support internal and external cross-team projects and audits. You operate and lead according to the company values. You have a good understanding and ability to analyze and move the team's metrics. You have a proven track record of taking ownership and responsibilities, as well as being a great team player. You are experienced or have an interest in working with people from different backgrounds. Additional information About this Role Salary : 3450 - 4500 EUR gross/month + RSUs Hiring Process Recruiter Screen First Interview Take Home Test Final Interview For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Suures mööblikeskuses

Tallinna Õismäe Vene Lütseum

Teenindaja - Kärberi Rimi Mini

ASTRI Keskus, töö puhkuste perioodiks

Eesti suunal

Skandinaavia suunal

koormus kokkuleppel