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Senior Engineering Lead - Treasury

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role We are looking for a Senior Engineering Lead to own Money Movement, Liquidity, Cash, and Asset Management. This role is crucial to impact clients everywhere moving billions instantly and reliably at scale. You will design the foundations for our next global leap. You will scale and lead the teams that build our high-confidence view of global cash and the tooling for asset management with automated, smart, risk-aware decisions. This is a unique chance. You will tackle deep engineering challenges with a clear, direct impact on client experience and Wise’s financials. How do we work? At Wise, we work in autonomous, cross-functional teams. As a Senior Engineering Lead, you will work in a highly collaborative environment, partnering closely with Product Managers, Analysts, Data Scientists and key stakeholders in our Treasury, Finance, Pricing teams. Together, you will define the strategy, shape the roadmap, and deliver impactful solutions that advance our mission. What will you be working on? Global Treasury Money Movement: Ensure that Treasury can seamlessly distribute operational funds across hundreds of bank accounts in over 50 currencies timely, at minimal cost, and at scale. You will own core engineering services including Order Management, Market Connector, Liquidity Planner, and Wishmaster (our funding workflow platform). Elevated Customer Experience: Lead the development of a reliable, real-time view of our liquidity for multiple products. You will be responsible for driving our core North Star metrics, ensuring funds are delivered on time and in sufficient quantity so that customer transfers are never delayed. Financial Strength and Resilience: Design and implement advanced monitoring systems to optimize financial resource management systems, directly contributing to substantial operational efficiency gains. Strengthen our foundational scaling strategy, allowing us to operate with greater agility and confidence as we grow. Controlled and Intelligent Scalability: Engineer sophisticated, fine-grained control mechanisms to manage liquidity utilization effectively. Ensure the rapid processing of high-value transactions while maintaining robust, strategic controls to manage flow as needed. Automated Investment and Risk Management Tooling: Develop systems to enable investment of surplus cash while adhering to strict risk and regulatory parameters. Collaborate with data scientists and help develop machine learning to forecast future cash inflows and outflows across all currencies and jurisdictions with high accuracy, enabling proactive and optimal cash positioning and minimizing idle balances. Qualifications What do you need? We are seeking a proven Senior Engineering Leader who thrives on complexity. The ideal candidate combines architectural depth in distributed systems with a sharp commercial and product intuition, capable of navigating the intricate trade-offs between financial cost, operational risk, and customer experience. Qualifications: • You have a strong background in software engineering, with proven experience designing, building, and operating complex, scalable and reliable distributed and event-driven systems in a production environment. • You are comfortable working on a complex and high-stakes domain, such as treasury, payments, or finance, and can guide a team through its unique technical challenges. • You have a strong sense of ownership and the ability to think beyond technical implementation to understand how your team's work directly impacts business risk, cost, and customer satisfaction. • You have experience working closely with product managers and stakeholders to define requirements and prioritize the most impactful work. • You have demonstrable experience leading and mentoring engineering leads and engineers across diverse domains and all levels. You possess the skills to guide leads towards high-performing teams that are collaborative, supportive, and passionate about achieving goals. • You lead by example, inspiring your team to produce high-quality, maintainable code and uphold high engineering standards. • You are an excellent communicator, capable of articulating complex technical concepts clearly to both technical and non-technical audiences. While these are the core requirements, the following experiences will set you apart: • Experience leading an engineering team in a treasury, fintech, or other complex, high-stakes domain. • Experience building and scaling event-driven systems with real-time aggregations frameworks • Previous experience scaling both teams and systems to support rapid business growth. Additional information Wise Benefits 🚀 RSUs in a growing company 💪 An annual self-development budget ❤️ Statutory maternity leave, with a perk of 8 fully paid weeks of parental leave for birth or adoption ❤️ Paternity leave for 8 weeks at full pay 🌿 3 fully paid ‘me days’ per year to help you manage life 🏝️ A paid 6-week sabbatical leave after four years Find out more about what we offer . Interested? Find out more: 👀 How we work – a practical guide 💻 The Wise Tech Stack, 2025 edition 📈 Our Engineering career map ❤️ Our values …or check out our Engineering blog For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Analyst - Customer Reporting

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Senior Product Analyst to join Grow's Customer Reporting team in Tallinn . Customer Reporting owns how we inform customers about holdings, performance, fees, statements, regulatory reports, and tax obligations across Grow products. The team's mission is to help customers understand how their money is performing with Wise, meet tax obligations easily and in line with domestic market norms, and support Wise in maintaining regulatory reporting obligations across markets. This is an embedded product analytics role. You will partner with product, engineering, tax/regulatory, risk, compliance, and operations to turn a complex reporting domain into clear customer outcomes, measurable product work, and reliable data foundations. What You Will Work On Define the measurement framework for customer reporting across statements, tax reporting, holdings, performance, fees, and regulatory reports. Help bring global tax reporting in-house by supporting prioritization, data requirements, quality checks, and customer-impact measurement. Support withholding tax readiness and local tax authority integration work where market needs require it. Standardize how the team measures statement quality, reporting completeness, customer friction, operational reliability, and defects. Build or specify dashboards, data models, and monitoring that help the team spot reporting gaps before they affect customers. Partner with engineering on governed reporting data flows, ownership, SLAs, and controls. Translate ambiguous product, regulatory, and customer problems into practical analysis, decision options, and next steps. What Success Looks Like The team has clear metrics for whether Customer Reporting is helping customers understand their money and meet obligations. Product and engineering can prioritize reporting work using data on customer impact, operational risk, regulatory need, and effort. Reporting data flows are observable, trusted, and actionable for the team. Stakeholders understand tradeoffs because analysis is clear, caveated, and connected to the decision. Qualifications You're placed in Tallinn, Estonia; or have willingness to move here (we'll not be able to support with relocation costs, but can support with right to work documentation). You've strong SQL skills and can reason clearly about data grain, joins, windows, aggregation, and data modeling. You can turn ambiguous product questions into structured analysis and practical recommendations. You've good product intuition and care about customer outcomes, not only metrics and dashboards. You've strong stakeholder management skills and are able to communicate clearly with product, engineering, risk, compliance, tax/regulatory, and operations partners. You notice data quality, completeness, and reliability issues, and you know when they matter for a customer-facing product. You're curious about regulated fintech domains such as statements, tax reporting, holdings, performance, fees, and customer trust. It would be great if you had these skills (nice-to-haves): Experience in fintech, payments, investments, savings, regulated products, tax reporting, customer-facing reporting, Dbt, Airflow, Snowflake, Python Monitoring and controls for customer-facing data products. Sounds like the next step for you? Apply by submitting us your CV in English, which highlights your experience in product analytics and impact you've delivered. PS! For this role we will only be able to support with right to work documentation (visa, residence permit) but not with relocation costs. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

High Volume Support Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The High Volume Support Specialist is the frontline owner of trust and retention for our highest-volume customer segment. Your purpose is to deliver service and expert guidance so strong that our most valuable customers become our most passionate advocates. The customers you support are moving large amounts of money. This can be an anxious time, so emotional intelligence, accountability and clear ownership are critical to delivering effective support. You will own the customer experience end to end , even when other teams are needed to solve the underlying issue. This means you are responsible for clear communication , regular updates, internal coordination, and making the next step easy for the customer. You will not override regulatory, KYC, Financial Crime, or risk decisions, but you will help customers understand what is happening, reduce unnecessary friction, and escalate issues with the right context. You will support our high-volume Consumer and Business customers , where retention is the North Star metric. This is not a standard support role built around scripts or handoffs. You are a case owner , and you make the customer experience feel overwhelmingly human. Your core mission is to turn every interaction, whether by email or live channels, into a reason for the customer to stay. You will handle complex enquiries with a solution-focused mindset and a high degree of autonomy. You are the customer’s champion , ensuring that even when things go wrong, the quality of service strengthens loyalty instead of weakening it. You will work in a fast-paced environment where efficiency meets empathy . You are empowered to make decisions, solve problems creatively and own the outcome. You will also act as the eyes and ears on the ground, sharing insights with the High Volume Senior Lead to help refine our playbook and reduce friction. Responsibilities Case Ownership & Resolution Take full cradle-to-grave ownership of customer enquiries and issues by default. You are the customer’s single point of contact until the issue is resolved.; you do not "pass the buck." You consistently aim for first contact resolution, demonstrating your commitment to getting the right outcome and not just completing a task. Manage a dynamic workflow across different channels, ensuring high-volume demand is met without sacrificing quality. Use creative thinking to diagnose complex issues . Move beyond standard operating procedures when needed to find solutions that work for the customer and the business, from both a regulatory and efficiency perspective Work closely with other teams , such as KYC and Financial Crime to seamlessly facilitate customer issues and act as an advocate for the customer. Retention & Loyalty Treat every interaction as a retention opportunity. Identify "at-risk" behaviors or sentiments and intervene with high-touch service and real time conversations, anticipating potential needs and likely friction to prevent churn. Educate customers on how to get the most out of our products, moving the conversation from "fixing a problem" to "adding value." De-escalate friction with professional empathy, transparency and confidence, turning negative sentiment into positive advocacy. Participate in initiatives and programmes designed to improve customer retention eg re-contacting self deactivated customers. Deliver empowered solutions that solve for tomorrow by proactively addressing future friction points before the customer even identifies them. Operational Excellence & Feedback Maintain rigorous adherence to High Volume KPI’s. Act as a feedback loop for the High Volume Senior Lead and wider management team. Use high-level root cause analysis to identify recurring trends, broken processes, customer education opportunities and product bugs that are driving high contact volumes. Document unique case resolutions and creative fixes so individual wins become scalable learnings for the wider team and knowledge base Qualifications Skill Requirements Essential Experience: 2+ years in a customer-facing role , preferably in a high-volume, high-growth, and complex customer servicing environment (e.g. FinTech, SaaS, Tech). Retention Mindset: You understand that support is a revenue-protection function. You are driven by the challenge of turning a dissatisfied customer into a loyal one, or detractor/passive into a promoter. Accountability: A must-have. You take pride in closing the loop. You are comfortable holding the ball and driving the resolution , even when the answer isn't immediately obvious. For you accountability doesn’t stop there, you also take ownership for your personal development and time management to be the best you can for your customers. Empowerment and Autonomy: You positively thrive on having the freedom to decide how to deliver the best outcome to the customer, safe in the knowledge that you have ‘permission’ to act in the customer’s best interests, provided you remain compliant with regulation. Creative Problem Solving: You are comfortable working in the "grey." You don't need a script to know how to help someone, instead you use critical thinking to find the best possible outcome, working effectively as a team to get things done where needed . Communication Expertise: Exceptional written and verbal communication skills. You can explain complex concepts simply, and you know how to deliver difficult news with grace and professionalism. Change Agent: You proactively promote and embrace change for the relentless betterment of the customer experience - you are progressive and resilient. Tech Savvy: Comfortable jumping between different support tools, CRMs, and internal systems with speed and accuracy. High Intensity Learning: Ability to take in and make connections between large volumes of information in different formats and from various sources in order to fully understand root causes and make proactive judgements and effective decisions on how to resolve customer queries and identify improvement opportunities. Additional information Hiring Process: Application review (CV + Cover Letter) Maki Assessment (Online Skills assessment) Interview with the team What’s in it for you: 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget 🏝️ A paid 6-week sabbatical leave after four years ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually Click here to learn more about the benefits that we offer at Wise. Application Process If you're interested in the position please apply by submitting your CV and your cover letter Questions to answer in the cover letter: Could you briefly tell us about your background in customer service and what specifically attracted you to this role at Wise? What are your personal goals for the next 2 years, and how do you envision achieving them within a role like this at Wise? When would you be available to join Wise if you are successful? Please note that we do not provide visa sponsorship for this role, you need to be eligible to work in Estonia. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Global Head of Merchant Strategy & Planning

Bolt

The Global Merchant Strategy & Planning function creates clarity on priorities, drives planning and forecasting, and ensures disciplined execution across Merchant functions, including Sales, Account Management, Merchant Operations, Enterprise, and Commercial Enablement. In this role, you will own the Merchant domain planning and performance cadence, turn strategy into actionable plans, track progress against goals, and identify risks and trade-offs early. You will align senior stakeholders around priorities, investment decisions, and performance expectations, helping bring focus and accountability across a complex, cross-functional organisation. We are looking for a strategic and analytical leader who is comfortable operating at a senior level, thrives in ambiguity, and can drive alignment and execution across multiple teams. This role is based in Tallinn, Estonia, where our HQ is located.

Senior Reporting & Planning Specialist

Bolt

Own the data and planning layer for the Riders domain. Build and maintain scalable reporting systems, aggregate data from multiple sources, and drive the team's business planning cycles – from annual budgets to 3-year plans. This is not a deep-dive analytics or data engineering role – the focus is execution-speed data work and structured financial modelling: clean SQL, automated reports, consolidated dashboards, well-built planning models, and systems that reduce manual effort across Rider Ops.

Customer Support Operations Agent - Dutch Speaker

Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

Insurance Lead

Bolt

$43

Commercial Excellence Manager

Bolt

As a Commercial Excellence Manager, your core mandate is to improve revenue per merchant and retention by owning how Account Managers ramp and how portfolio execution is standardised across the organisation. The primary focus of this role is ensuring that every team member actively engages their portfolio, executes campaigns, and delivers measurable revenue impact early. You will build structured onboarding, portfolio-based ramp models, and execution frameworks that translate account ownership into consistent growth outcomes across 15+ markets. In this role, you will partner closely with regional leadership to identify performance gaps in merchant engagement and growth, and implement scalable solutions that improve consistency and execution quality.

Global Sourcing Lead

Bolt

$3f

Senior Recruiter

Bolt

As a Senior Recruiter, you’ll partner closely with stakeholders to deliver hiring excellence across 50+ entities worldwide. You’ll take ownership of business-critical roles, proactively build strong talent pipelines, and drive effective stakeholder engagement. With a focus on data-driven decision making and continuous improvement, you’ll help ensure our teams are equipped to scale and perform at their best.

Product Designer, Driver Experience

Bolt

As a Senior Product Designer in the Driver team, you'll lead design across a sub-domain — taking initiatives from problem framing through to shipped experiences, and setting the bar for craft and usability along the way. You'll partner with PMs, engineers, and researchers to translate driver insight into product decisions, contribute to roadmap and strategy, and raise the quality bar for design across the wider Driver team. Success in the role will include measurable improvements to driver-facing metrics and stronger, more coherent end-to-end experiences. The first step in our interview process is a Portfolio Review; Please list your portfolio with case studies (and password, if any) on your Resume to help our hiring team gain a better understanding of your skills as a Product Designer.

Senior Program Manager, Driver Growth (New Driver Retention)

Bolt

The Senior Program Manager plays a pivotal role in overseeing program execution and driving success. This individual leverages strong program area expertise, fosters collaboration across functions and leads a program team to achieve their goals. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

Principal Program Manager, AI Project Charter

Bolt

This is not a traditional program management role. You’ll personally design, build, and deploy AI tools, agents, dashboards, and decision systems, while also driving prioritisation, rollout, adoption, and governance across Rides. This is an individual contributor (IC) role with high ownership and no direct reports. It’s built for someone eager to build, own, and deliver real change in a complex operational environment. Please note, that relocation support to London is not provided for this position.

Global Head of Enterprise

Bolt

$3e

Data Analytics Manager, Billing

Bolt

$3a

Senior Tax Accounting and Compliance Associate

Bolt

The Senior Tax Accounting and Compliance Associate sits within Bolt’s Group Tax function and works directly with the Senior Tax Accounting and Compliance Manager to execute the day-to-day tax accounting and compliance agenda across a portfolio of entities spanning more than 55 jurisdictions. The scope of the role covers the preparation of tax account reconciliations, corporate income tax (CIT) return inputs, effective tax rate (ETR) analysis, tax audit support, and internal tax reporting. The successful candidate will also contribute to process improvement and tax technology initiatives as the function continues to scale. This role offers broad exposure to international tax accounting across a high-growth multinational group, with strong potential for professional development.