About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As our WFM Senior Capacity Planning Analyst, you will act as the strategic owner of our workforce supply-and-demand ecosystem. You will move beyond traditional spreadsheets to build a predictive, financially aligned, and highly optimized capacity function. Your core responsibilities will include: Process Ownership & Governance: Own the end-to-end capacity planning process, setting the standard for planning horizons, robust documentation, and methodology. You will also review and approve capacity plans built by Planning Analysts. Advanced Predictive Modeling: Apply statistical techniques and use tools like Python, R, and SQL to extract data, build sophisticated forecasting models, and define risk bands under uncertainty. Financial Forecasting & Alignment: Act as the primary WFM owner for inputs into the financial rolling forecast, partnering closely with Finance to reconcile operational staffing models with corporate financial targets and cost objectives. Strategic Stakeholder Influence: Lead demand validation discussions with senior Operations, Analytics, and Demand Management leaders. You will confidently challenge assumptions with data to eliminate optimism bias and secure formal plan sign-offs. Scenario Planning & Leadership Insights: Design complex "what-if" scenarios (covering demand volatility, hiring delays, and productivity shocks) to provide executive decision-makers with clear options, cost/service trade-offs, and recommended paths forward. Cross-Functional Strategy Integration: Oversee the translation of capacity plans into actionable hiring strategies with Talent Acquisition , govern the seamless handover of staffing requirements to Scheduling , and collaborate with Analytics to build automated data pipelines. People Leadership & Mentorship: Act as the senior capability owner for the planning team, coaching and developing Planning Analysts to elevate their analytical rigor, financial thinking, and stakeholder management skills. Qualifications 4–7 years of experience in Workforce Management, Capacity Planning, Forecasting, Data Science, or Operations Analytics. Proven experience owning planning cycles, managing financial alignment, and driving stakeholder sign-offs in complex, high-volume, multi-skill environments. Strong hands-on experience with predictive or statistical analysis utilizing Python, R, or equivalent environments (time-series or regression-based modeling). Strong SQL proficiency, including complex queries, data modeling, and joining multiple operational datasets. Advanced spreadsheet skills paired with a strong continuous improvement orientation and a bias toward automation. Demonstrated ability to challenge assumptions with evidence, lead difficult trade-off conversations, and influence senior stakeholders without direct authority. A strong ownership mindset: structured, analytical, forward-looking, and calm under pressure. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

WFM Capacity Planning Analyst

Wise

Tallinn, eeFull-time1w ago

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The WFM Capacity Planning Analyst is responsible for the development, maintenance, and execution of workforce capacity plans, ensuring staffing supply is aligned with validated demand, service targets, and operational constraints. This role focuses on analytical execution and cross-functional coordination: translating demand forecasts into capacity requirements, validating assumptions with stakeholders, preparing hiring inputs, and ensuring clean handover of approved plans into Scheduling. The role involves workforce strategy or executive trade-offs. It executes the capacity planning methodology, coordinates validation and sign-off, and escalates risks and gaps to senior planners and WFM leadership. Your Mission: Capacity Plan Development & Maintenance: Build and maintain workforce capacity plans across short- and mid-term horizons (e.g. weekly, monthly, quarterly) using approved methodologies. Translate validated demand forecasts into required headcount / FTE, hours and staffing profiles,skill- and channel-based capacity requirements. Ensure capacity plans reflect agreed SLA targets, productivity and AHT assumptions, shrinkage, availability, and operational constraints. Demand Validation & Stakeholder Sign-Off: Partner with Demand Management to validate demand drivers and forecast inputs, understand launch timing, phasing, and risk. Partner with Analytics / Forecasting to validate volume, AHT, and productivity assumptions and challenge anomalies or inconsistencies in data. Partner with Operations to validate operational feasibility of capacity plans and confirm constraints, risks, and execution readiness. Drive formal capacity plan validation and sign-off, ensuring assumptions, risks, and trade-offs are clearly documented. Capacity-to-Scheduling Handover: Own the structured handover of approved capacity plans to Scheduling, ensuring capacity outputs are translated into clear scheduling requirements, assumptions, constraints, and sensitivities are fully understood, and timing and phasing of capacity changes are explicit. Act as the primary point of contact for Scheduling on capacity clarifications, interpretation of plan outputs, plan changes or re-validations. Ensure changes to capacity plans are version-controlled, communicated clearly and re-approved where required. Hiring Strategy Inputs & Workforce Supply Planning: Translate capacity plans into hiring requirements, including hiring volumes, start dates and ramp profiles, skill and location requirements. Data Collection & KPI Inputs for Capacity Exercises: Own the collection, validation, and preparation of data inputs required for capacity planning, including volumes and forecast outputs AHT and productivity metrics shrinkage, absence, and attrition data historical plan vs actual performance. Ensure data sources are consistent, documented, auditable and repeatable. Partner with Analytics and WFM execution teams to improve data quality and availability for future planning cycles. Scenario Analysis, Risk Identification & Continuous Improvement: Run structured what-if scenarios to assess the impact of demand volatility, hiring delays, productivity changes, operational or policy constraints. Partner with Operations, Talent Acquisition and Ops Partners to validate hiring feasibility and constraints. Highlight hiring risks such as lead-time misalignment, ramp shortfalls, attrition sensitivity. Support workforce supply decision-making by providing clear, data-backed hiring scenarios. Qualifications 2–4 years of experience in Workforce Management, Capacity Planning, Forecasting, Planning, or Operations Analytics. Experience working in high-volume operational environments (contact centre or case-based). Exposure to planning cycles, stakeholder validation, and workforce supply planning. Strong understanding of capacity planning concepts, including demand vs supply balancing, AHT and productivity drivers, shrinkage and availability, skill-based capacity modelling. Ability to build, maintain, and explain structured planning models. Comfortable analysing scenarios and articulating impacts and risks. Strong proficiency in spreadsheets (Excel / Google Sheets), including complex formulas, scenario modelling and data validation. Experience working with WFM or planning tools (e.g. Calabrio, NICE, Verint, or similar) is preferred. Comfortable working with large datasets and multiple data sources. A self-starter who is comfortable working autonomously. Additional information About this role: Location: Tallinn (sponsorship available) Salary: Salary range: 2,950€ - €3,750€ For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Payment Operations Analyst

Wise

Tallinn, eeFull-time1w ago

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Senior Payment Operations Analyst who is passionate about our mission of Money Without Borders to join our team in Tallinn ! You'll partner with our Payment Operations organisation to help drive data-driven decisions that would improve the quality of our data models, and improve the way we forecast our operational capacity. The Payment Operations organisation is responsible for ensuring that our customers’ payments flow smoothly. The organisation focuses on resolving issues surrounding the movement of funds, to deliver a fast and convenient payment experience for our customers. As a Senior Payment Operations Analyst, you will be driving our analytics effort to build and optimise data models that are used to identify operational actions and customer friction points in the payment processing journey. You will also work on building an operational forecasting model to predict capacity based on the future workload demand. This is a great opportunity for an analyst that has strong product thinking, understands customer pain points and is passionate about data modelling and building data pipelines. You will also be part of a wider team of 150+ analysts that you can collaborate with on cross-team projects, have knowledge sharing sessions and bring ideas on how we can improve analytics across Wise. This is an IC2 role . For more information on our Analytics Career Map and levelling structure, click here . Here's how you'll be contributing to the team: Collaborate with various senior stakeholders in the organisation and effectively communicate your insights into real change for our customers. Join us in working towards our mission. Support the organisation’s drive to make data-driven decisions through improving the quality of our data assets through building scalable and efficient data pipelines. In addition, build the organisation’s confidence in planning future capacity through developing a robust forecasting model. Proactively contribute to, own, create and track key metrics and results for the organisation, keeping them accountable throughout the quarter. For example, understanding the forecast accuracy, and the data health of our pipelines. Expose the vast amount of data available to the organisation in a meaningful and actionable way and support other teams in discovering insights from data through meaningful reports and effective visualisations. Qualifications You're placed in Tallinn, Estonia; or are willing to relocate here (please be aware we'll be able to only support with right to work documentation, but not with relocation support). You've strong experience with SQL and building data pipelines. You're comfortable working with complex data models and are able to independently design and implement new models. You've strong quantitative skills . Ideally a background in statistics, mathematics, physics, engineering, analytics, computing, or any other scientific areas. You've strong communication skills and an ability to translate business insights into persuasive analytical narratives that are simple to understand and that drives customer impact. You've an ability to structure business problems with minimal supervision and prioritise problems collaboratively with stakeholders. You take ownership of your own impact on our customers . You're proactive. You go beyond just the analysis and get things done. You've experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate confident storytelling ability with data. Nice-to-have skills: You've experience working in a FinTech area, specifically in the payments space (domestic, cross-border, cards, etc.) You've prior experience working with forecasting, and working in operational analytics You've experience with user-facing products and data You've strong Python and/or dbt skills Sounds like the next step for you? Apply by submitting your CV in English, and answering application questions! PS! For this role we won't be able to support with relocation costs, only with right to work documentation (e.g. working visa). Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Digital Workplace Engineer

Wise

Tallinn, eeFull-time1w ago

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role What you’ll be doing As a Digital Workspace Engineer, you’ll ensure our core collaboration and communication platforms are secure, highly available, and scalable. You will collectively own the technical roadmap for our primary enterprise communication hubs—Google Workspace and Slack—while supporting and ensuring the smooth operations of our wider workplace suite (including Microsoft 365, Filecloud, DocuSign, Adobe, and Calendly). The Digital Workspace team partners with internal teams across the company to design seamless, API-first integrations and robust automation. Your goal is to eliminate friction for our global teams while maintaining strict security boundaries, ensuring everyone can move fast without obstacles. Your day-to-day: Product & Delivery Own the technical roadmap and deliverables for our core digital workspace suite (Google Workspace, Slack, Microsoft 365, Filecloud, etc.), optimizing for predictable, regular cadences of impactful updates. Build custom automations and integrations between our SaaS stack and internal systems to reduce manual overhead, eliminate single points of failure, and streamline employee lifecycles. Lead incident resolution and post-mortem processes for minor and major outages or misconfigurations within your domain, participating in our engineering support and escalation model as needed. Embrace long-term project ownership while actively training and upskilling other engineers to avoid becoming a single blocker. Leadership & Collaboration Mentor, coach, and assist other engineers across the domain, facilitating onboarding for new team members. Collaborate cross-functionally with Product, Security, and IAM teams to provide feedback on roadmaps, ensuring you can always articulate why a feature is being built and the customer problem it solves. Promote a culture of collaboration that minimizes duplicate work and aligns teams with broader engineering ceremonies (e.g., Tech Days, guilds). Actively participate in the interview panel, to help grow our engineering talent using best practices. Technical Expertise & Excellence Design and scale systems with a long-term approach, utilizing clean design patterns, infrastructure-as-code (where applicable), and robust API documentation. Account for the availability, reliability, and security of our digital workspace tools, proactively managing technical debt within our risk appetite. Enforce company engineering best practices around monitoring, alerting, observability, and compliance auditing for third-party tools. Qualifications The experience you’ll need: Expert-level administration of enterprise Google Workspace (excluding GCP) and Slack (e.g., Enterprise Grid, Slack apps, Workflow Builder). Strong experience managing secondary corporate SaaS and collaboration tooling at scale (e.g., Microsoft/Office 365, Filecloud, DocuSign, Adobe, Calendly). Proficiency in scripting/programming (Python or JavaScript/Apps Script preferred) to interact with SaaS REST APIs and build custom tooling or automation. Deep proficiency with GAM to manage domain, user settings, and automated administrative tasks quickly via the command line. Solid understanding of security best practices for digital workspace environments, including data loss prevention (DLP), conditional access, and third-party app governance. Strong communication skills with an ownership mindset —someone who can confidently facilitate cross-team projects and ask the right questions. Typically 3+ years of relevant SaaS Engineering, Digital Workspace, or Systems Engineering experience. We value skills and impact over years. Bonus skills / experience: DevOps & Infrastructure as Code: Hands-on experience with DevOps practices (Git, CI/CD, observability) and infrastructure as code (e.g., Terraform), as well as configuration as code for identity systems. Low/No-Code Platforms: Familiarity with low/no‑code automation platforms (e.g., Okta Workflows, Workato, Zapier) and modern iPaaS architecture patterns. Compliance & Audits: Experience navigating formal audits and operating within compliance frameworks such as ISO 27001, SOC 2, or SOX. Certifications: Relevant industry certifications (e.g., Google Workspace Certified Professional Administrator, Slack Certified Admin/Developer, or related security/SaaS credentials). Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .