Jobs in Estonia

Capacity Management Program Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Capacity Management Program Specialist supports the execution, governance, and control of workforce supply programs across Servicing Scale. This role ensures that workforce demand signals (FTE requirements, ramp plans, outsourcing needs) are accurately translated into structured execution. In addition, this role owns the operational governance of position management within Workday, ensuring that: Open job requisitions reflect approved capacity plans Headcount aligns with forecasted FTE requirements No unapproved or excess requisitions remain active Workforce visibility in HR systems remains clean and accurate You act as the control layer between planning decisions and workforce execution, ensuring servicing scale is financially disciplined and operationally executable. Duties and responsibilities: Hiring Pipeline & Workforce Ramp Tracking Track FTE demand signals across verticals (CS, KYC, FinCrime, PayOps). Monitor hiring pipeline health vs forecast requirements. Identify hiring shortfalls or ramp delays. Maintain visibility of onboarding timelines vs capacity plan. Escalate workforce supply risks to WFM leadership. Position Management & Workday Governance Position Lifecycle Management Create and manage positions aligned to approved FTE plans. Ensure all job requisitions map directly to validated capacity requirements. Monitor open requisitions to prevent over-hiring or duplicate positions. Maintain a lean and accurate headcount view in Workday. Requisition Governance Validate that all new job requisitions are backed by an approved capacity plan. Reconcile Workday headcount vs workforce plan on a monthly basis. Identify discrepancies between planned and actual open roles. Ensure no hiring proceeds without formal capacity validation. Financial Discipline Align Workday position count with budget envelope. Prevent structural headcount drift. Support Finance reconciliation of workforce plans. Workplace & Infrastructure Coordination Track seat capacity and hub readiness for workforce ramp. Identify physical capacity bottlenecks. Maintain workforce distribution visibility across sites. Outsourcing & Vendor Ramp Monitoring Track vendor headcount ramp vs capacity plan. Monitor onboarding timelines for BPO partners. Flag misalignment between vendor capacity and demand. Support coordination between Vendor Management and WFM. Capacity Governance Support Maintain structured documentation of workforce ramp plans. Support monthly and quarterly capacity governance forums. Prepare tracking dashboards for leadership reviews. Ensure alignment between Planning, TA, Finance, and Workday data. Risk Identification & Escalation Identify early indicators of workforce supply risk. Quantify ramp gaps (FTE shortfall vs plan). Escalate hiring delays or position misalignment. Support mitigation tracking. Data Integrity & Reporting Maintain structured workforce tracking models. Validate consistency across TA, Planning, Finance, and Workday. Ensure reporting reflects latest locked forecasts. Support automation initiatives in capacity tracking. Qualifications Experience 2–4 years in Workforce Management, Capacity Planning, Talent Operations, or Program Management. Experience working with HR systems (Workday preferred). Exposure to hiring pipeline or headcount governance. Technical Skills Mandatory: Advanced Excel / Google Sheets Experience using Workday or similar HRIS Strong data reconciliation capability Structured tracking & reporting skills Strong Advantage: SQL knowledge BI dashboard exposure Experience in workforce capacity environments Additional information Visa and relocation support available For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Abiline Rakvere Mileedi lillepoodi

Viitna Kõrtsis suvehooajaks

WFM Operations Partner Senior Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Workforce Management Operations Partner Senior Lead to join our Operational team in our Tallinn office! The WFM Operations Partner Senior Lead is accountable for the WFM–Operations partnering model, ensuring Workforce Management disciplines are consistently embedded into operational decision-making across the business. This role owns the quality, consistency, and effectiveness of WFM partnership with Operations, ensuring that intraday, scheduling, and capacity principles are applied correctly, escalations are handled with discipline, and short-term decisions do not undermine medium- and long-term workforce plans. The role does not execute tactical WFM activities or own forecasting, scheduling, or intraday delivery. Instead, it leads the Ops Partner function, sets standards, manages people, and acts as the senior WFM representative in complex operational trade-offs. Your mission is to institutionalise WFM decision-making inside Operations, moving the organisation from reactive firefighting to predictable, data-driven execution at scale. Your Mission The WFM Operations Partner Lead is accountable for the people, standards, and decision quality of the WFM Operations Partner function. This includes direct line management of Ops Partner Leads and dotted-line functional leadership over Intraday and Scheduling Specialists. Act as the direct people manager for WFM Operations Partner Leads, with accountability for: hiring, onboarding, and role clarity performance management, GrowWise cycles, and calibration ongoing coaching, feedback, and development. Set and reinforce clear expectations for: decision quality stakeholder behaviour adherence to WFM principles and frameworks. Develop Ops Partner Leads from: metric interpretation structured decision support confident, evidence-based challenge of Operations leadership. Ensure consistent capability, judgement, and behavioural standards across the Ops Partner team through calibration and peer review. Act as the senior WFM representative to Operations Heads and senior Ops leaders. Own the quality and consistency of workforce decisions taken by Operations. Serve as the final escalation point for workforce-related decisions that materially impact service, cost, or workforce sustainability. Qualifications Must have: 4+ Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services). Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments. The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice. Strategic Assertiveness: The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics. Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting. Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings. Additional information This role is part of the global WFM organization, reporting to the Functional Head of WFM. Team Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows. Salary: 4950 EUR - 6600 EUR Relocation and Visa support available For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Silva Pood

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