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puhkuseasendaja Tartu Teaduspargis

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About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for an experienced lead to join our growing AML Investigations team in Tallinn, Estonia . As a FinCrime Operations Senior Lead your mission is to ensure the effective assessment and mitigation of financial crime risks across operations. You will act as a vital connector between operational teams and senior leadership, transforming strategic objectives into actionable directives. Your leadership will prioritize customer focus, regulatory compliance, and sustained operational excellence across multiple specialized teams. Key Responsibilities Executive Leadership & People Development: Lead by example, cultivating a high-performance, results-driven culture across multiple Team Leads and Specialists. Own the talent pipeline: hire, coach, mentor, and develop direct reports, driving career check-ins, skill enhancement, and making recommendations for promotions/salary progression. Implement strong performance frameworks to consistently meet and enhance individual and team KPIs/SLAs, promptly addressing and documenting underperformance. Strategic Planning & Operational Governance: Own the strategic roadmap (spanning several quarters) for your operational area, transforming high-level plans into actionable change. Lead and manage projects from start to finish, driving momentum, delegating tasks , and articulating project impact and value to cross-functional stakeholders. Ensure highest quality standards and compliance are maintained across all tasks, leading root cause analysis and turning insights into improvements. Risk Mitigation & Domain Expertise: Serve as the Subject Matter Expert (SME) in Financial Crime areas (AML/KYC/Fraud), training and coaching your leadership team. Be responsible for developing and driving action plans for operational incident management, detection, response, and remediation. Maintain accountability for escalating critical incidents, high-risk customers, and systemic control weaknesses to senior leadership in a timely and precise manner. Stakeholder Management & Influence: Lead complex projects with multiple, diverse stakeholders (Product, Engineering, Compliance, Senior Management). Negotiate and influence cross-functional teams to drive momentum toward strategic goals. Communicate clearly and confidently, tailoring messages to the audience and using data to deliver impactful and concise updates . Qualifications We are seeking a seasoned leader who combines strategic people management with deep FinCrime expertise to ensure operational governance across our specialized teams. Experience: 3-4 years of experience in FinCrime, KYC/AML, or compliance, with at least 3 years leading medium to large-sized teams. Performance Development: Proven track record of delivering constructive, well-evidenced feedback that drives tangible behavioral change and performance improvement. Advanced Domain Knowledge: Strong understanding of the FinCrime regulatory framework (KYC, AML, FinCrime). Must be able to translate external industry insights and regulatory changes into robust strategies for Wise. Metric Ownership: Experience with forecasting and strategically moving team metrics, coupled with the ability to independently analyze and drive metric improvement. Process Efficiency: Highly process-oriented and efficiency-driven mindset ; able to recognize and proactively resolve recurring issues and streamline processes. Resilience & Quality: Must be able to work with tight deadlines under pressure while maintaining a high level of quality and competence. Communication & Self-Leadership: Excellent verbal and written English skills. Highly punctual, independent, proactive, and thrives in a fast-paced environment, comfortable rapidly switching between topics. Nice to Have Education: Bachelor’s degree in Finance, Business Administration, Law, or a related field. Certifications: ICA, CAMS, or equivalent FinCrime/Risk certification. Tools: Experience using Business Intelligence tools such as Looker, Superset, or Microtab. Additional information If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English as soon as possible. We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job 💚 Our Hiring Process Application Review: We evaluate your experience and skills. Quick Chat with a Recruiter: A brief call to discuss the role and see if Wise aligns with your career goals. First Interview: Meet our FinCrime Senior Leads for a discussion around your leadership and operational delivery experience. Second Interview: Meet with our People Partner and another Senior Lead to discuss your project management skills in driving cross-team change and your practical experience in scaling and managing large, operational teams. Final Interview: An in-depth discussion with our Head of AML Investigations Service Delivery and Global Head of AML Operations to assess your technical and cultural fit. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

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We are looking for an experienced Senior BI Analyst to join our Rides Central Operations hub to own and bridge the gap between stakeholders and the data repo.

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We are looking for a Lifecycle Marketing Coordinator to help expand the Lifecycle strategy by implementing email, in-app and push messaging campaigns to engage with our users.

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About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Workforce Management Operations Partner Senior Lead to join our Operational team in our Tallinn office! The WFM Operations Partner Senior Lead is accountable for the WFM–Operations partnering model, ensuring Workforce Management disciplines are consistently embedded into operational decision-making across the business. This role owns the quality, consistency, and effectiveness of WFM partnership with Operations, ensuring that intraday, scheduling, and capacity principles are applied correctly, escalations are handled with discipline, and short-term decisions do not undermine medium- and long-term workforce plans. The role does not execute tactical WFM activities or own forecasting, scheduling, or intraday delivery. Instead, it leads the Ops Partner function, sets standards, manages people, and acts as the senior WFM representative in complex operational trade-offs. Your mission is to institutionalise WFM decision-making inside Operations, moving the organisation from reactive firefighting to predictable, data-driven execution at scale. Your Mission The WFM Operations Partner Lead is accountable for the people, standards, and decision quality of the WFM Operations Partner function. This includes direct line management of Ops Partner Leads and dotted-line functional leadership over Intraday and Scheduling Specialists. Act as the direct people manager for WFM Operations Partner Leads, with accountability for: hiring, onboarding, and role clarity performance management, GrowWise cycles, and calibration ongoing coaching, feedback, and development. Set and reinforce clear expectations for: decision quality stakeholder behaviour adherence to WFM principles and frameworks. Develop Ops Partner Leads from: metric interpretation structured decision support confident, evidence-based challenge of Operations leadership. Ensure consistent capability, judgement, and behavioural standards across the Ops Partner team through calibration and peer review. Act as the senior WFM representative to Operations Heads and senior Ops leaders. Own the quality and consistency of workforce decisions taken by Operations. Serve as the final escalation point for workforce-related decisions that materially impact service, cost, or workforce sustainability. Qualifications Must have: 4+ Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services). Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments. The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice. Strategic Assertiveness: The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics. Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting. Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings. Additional information This role is part of the global WFM organization, reporting to the Functional Head of WFM. Team Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows. Salary: 4950 EUR - 6600 EUR Relocation and Visa support available For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

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