Вакансии в Эстонии

Põhikoht Pärnumaa

Customer Support Regional Lead - Business

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Customer Support Regional Lead to oversee our Business Support operations across Europe and the UK. As a "Leader of Leaders," you will lead the teams supporting our global Business customer base while working closely with our product teams to ensure our European markets receive world-class support. Are you ready? 🚀 The Role : Reporting to the Global Head of Business Customer Support, you will architect a scalable model that balances location strategy, language requirements, and cost-efficiency. You will deep-dive into regional data to identify performance outliers, navigate complex European regulatory landscapes, and ensure our support is fully compliant and audit-ready. Based in our Tallinn office , you will lead a senior operational leadership team, coaching them to drive world-class performance for a regional team of 150-170+ people . You will own the regional Business Support strategy, ensuring local execution aligns with our global mission. The Team: You will join a high-impact leadership circle that bridges the gap between our Global Servicing functions and our Product teams. You will act as the "Voice of the European Business Customer," partnering with Product Leads to ensure the solutions we build—from AI automation to self-serve help content—positively impact our customers across the region. Qualifications Senior Leadership Experience: You have at least 4+ years in senior leadership , specifically with a proven track record of managing other senior managers or site leads (Leader of Leaders). Operational Scale: You have experience managing large-scale operations (60+) across multiple locations, including working with Outsourced (BPO) partners . Data-Driven Rigor: You are obsessed with metrics like CES (Customer Effort Score) , FCR , and Cost per Agent , using data to drive cross-functional coalitions and measurable change. Regulatory and Audit Expertise: You are comfortable representing your region in internal and external audits, ensuring full compliance with regional financial regulations. Strategic Planning: You have experience developing and executing operational roadmaps with a long-term (12-month) horizon. Communication and Influence: You are an effective, "straight up" communicator who can adapt your style to different audiences and challenge the status quo when necessary. Values Alignment: You lead with a "no-ego" approach, prioritizing the mission over status. You thrive in a "no-frills" environment where impact is the primary measure of success. Additional information Hiring Process: Application review (CV) Screening call with a member of the Talent Acquisition team First interview with the team Second interview with stakeholders Final interview with Hiring Managers Salary range for this role: 5000 - 6600 EUR gross monthly What’s in it for you: 🚀 RSU package in a rapidly growing company 💻 Flexible, hybrid working model 💪 An annual self-development budget ☀️ Paid time off : 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years with us 💉 Wellbeing allowance with options such as health insurance and Stebby credits for you to choose from Click here to learn more about the benefits that we offer at Wise. Ready to lead the future of how we move money? Apply now by submitting your CV in English. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

SEM Manager

Pipedrive

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. We're looking for a SEM Manager to join our Performance Marketing team. In this role, you will get a chance to own Pipedrive's paid search accounts end-to-end, working within a high-performing SEM team built for speed, boldness and impact. If you're someone who thrives in the details of paid search and loves turning performance data into decisive action, we'd love to meet you!

SEM Manager

Pipedrive

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. We're looking for a SEM Manager to join our Performance Marketing team. In this role, you will get a chance to own Pipedrive's paid search accounts end-to-end, working within a high-performing SEM team built for speed, boldness and impact. If you're someone who thrives in the details of paid search and loves turning performance data into decisive action, we'd love to meet you!

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WFM Capacity Planning Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The WFM Capacity Planning Analyst is responsible for the development, maintenance, and execution of workforce capacity plans, ensuring staffing supply is aligned with validated demand, service targets, and operational constraints. This role focuses on analytical execution and cross-functional coordination: translating demand forecasts into capacity requirements, validating assumptions with stakeholders, preparing hiring inputs, and ensuring clean handover of approved plans into Scheduling. The role involves workforce strategy or executive trade-offs. It executes the capacity planning methodology, coordinates validation and sign-off, and escalates risks and gaps to senior planners and WFM leadership. Your Mission: Capacity Plan Development & Maintenance: Build and maintain workforce capacity plans across short- and mid-term horizons (e.g. weekly, monthly, quarterly) using approved methodologies. Translate validated demand forecasts into required headcount / FTE, hours and staffing profiles,skill- and channel-based capacity requirements. Ensure capacity plans reflect agreed SLA targets, productivity and AHT assumptions, shrinkage, availability, and operational constraints. Demand Validation & Stakeholder Sign-Off: Partner with Demand Management to validate demand drivers and forecast inputs, understand launch timing, phasing, and risk. Partner with Analytics / Forecasting to validate volume, AHT, and productivity assumptions and challenge anomalies or inconsistencies in data. Partner with Operations to validate operational feasibility of capacity plans and confirm constraints, risks, and execution readiness. Drive formal capacity plan validation and sign-off, ensuring assumptions, risks, and trade-offs are clearly documented. Capacity-to-Scheduling Handover: Own the structured handover of approved capacity plans to Scheduling, ensuring capacity outputs are translated into clear scheduling requirements, assumptions, constraints, and sensitivities are fully understood, and timing and phasing of capacity changes are explicit. Act as the primary point of contact for Scheduling on capacity clarifications, interpretation of plan outputs, plan changes or re-validations. Ensure changes to capacity plans are version-controlled, communicated clearly and re-approved where required. Hiring Strategy Inputs & Workforce Supply Planning: Translate capacity plans into hiring requirements, including hiring volumes, start dates and ramp profiles, skill and location requirements. Data Collection & KPI Inputs for Capacity Exercises: Own the collection, validation, and preparation of data inputs required for capacity planning, including volumes and forecast outputs AHT and productivity metrics shrinkage, absence, and attrition data historical plan vs actual performance. Ensure data sources are consistent, documented, auditable and repeatable. Partner with Analytics and WFM execution teams to improve data quality and availability for future planning cycles. Scenario Analysis, Risk Identification & Continuous Improvement: Run structured what-if scenarios to assess the impact of demand volatility, hiring delays, productivity changes, operational or policy constraints. Partner with Operations, Talent Acquisition and Ops Partners to validate hiring feasibility and constraints. Highlight hiring risks such as lead-time misalignment, ramp shortfalls, attrition sensitivity. Support workforce supply decision-making by providing clear, data-backed hiring scenarios. Qualifications 2–4 years of experience in Workforce Management, Capacity Planning, Forecasting, Planning, or Operations Analytics. Experience working in high-volume operational environments (contact centre or case-based). Exposure to planning cycles, stakeholder validation, and workforce supply planning. Strong understanding of capacity planning concepts, including demand vs supply balancing, AHT and productivity drivers, shrinkage and availability, skill-based capacity modelling. Ability to build, maintain, and explain structured planning models. Comfortable analysing scenarios and articulating impacts and risks. Strong proficiency in spreadsheets (Excel / Google Sheets), including complex formulas, scenario modelling and data validation. Experience working with WFM or planning tools (e.g. Calabrio, NICE, Verint, or similar) is preferred. Comfortable working with large datasets and multiple data sources. A self-starter who is comfortable working autonomously. Some extra skills that are great: Familiarity with Python or any other scripting language. SQL skills. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Grow Operations System Expert

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a System Expert to join the Grow (Assets) Operations team to enhance existing products and build the foundational infrastructure for Wise's future investment solutions in Tallinn. The Role: As a System Expert in Grow Operations, you’re recognized as the go-to consultant and Subject Matter Expert (SME) for all-things Financial Rails in the Grow Squad and all cross-functional partners. This role utilizes deep domain expertise to provide company-level support, focusing on high-complexity problem-solving and proactive process innovation. System Experts are pivotal in scaling the team's capabilities through automation, knowledge transfer, and strategic project support. We’re looking for an operational expert on the end-to-end flow of money and e-money, specializing in bank integrations, payment rails and networks (including migrations). Your Mission: Wise Assets is one of our fastest-growing products, already live in the UK, EU, Singapore, Australia, and Brazil. In this role, you will elevate that mission by acting as the go-to consultant for how external financial infrastructures impact our investment products. Key Responsibilities: Project & Stakeholder Management: Acting in partnership with Product Specialists as the POC and SME in your specialized domain for discovery and project implementations across Grow Squad stakeholders (Operations, Engineering, Compliance, Risk) and other key teams (Finance, Payment Operations, Treasury). You translate complex operational realities into clear requirements for product and engineering teams. Process & Root-Cause Ownership: Owning optimising Knowledge Bases, SOPs, and Incidents Manuals to enhance team processes and significantly reduce engineering/analytics dependency. You proactively identify the root-cause for operational issues (vs. addressing the symptom) and actively work on addressing them at the source. Continuous Improvement: Reviewing operational processes and ensuring continuous improvement to minimise operational waste. This includes identifying automation opportunities and providing high-value feedback on tooling and systems. Training & Development: Supporting onboarding new joiners and helping existing team members grow domain expertise by formally and informally sharing subject-matter-expertise. You act as a mentor, elevating the entire team's technical and process understanding. Incident Management: Confidently handling incidents within the domain, while actively coaching the team to level-up on incident handling across all severity levels, driving a culture of preparedness and ownership. Time Allocation: 40% of time is focused on day-to-day high complexity operational tasks (Tier 2) and acting as the final point of escalation for complex issues within the specialized domain. 60% of time is focused on strategic and transformational work. Qualifications Proven Delivery: You have successfully delivered mid-sized projects involving cross-functional teams, demonstrating clear and measurable impact. You have prior experience making tangible improvements to a product or service. Data-Driven: You are comfortable sourcing your own data. Goal-Oriented: You have a strong track record of setting, monitoring, and achieving targets and goals. Problem Solver & Communicator: You can clearly articulate, simplify, and scope complex problems, following through to completion. You are adept at identifying gaps and proactively solving new issues independently. Operational Acumen: You possess the technical understanding of operational processes and the ability to apply this knowledge to develop and recommend scalable solutions. Stakeholder Management: You can communicate effectively with different levels of stakeholders, from senior leadership to specialist level, tailoring your message for the right audience. Mission Driven: You map mission impact when scoping new projects and are comfortable providing direct feedback when actions or solutions contradict Wise’s principles/mission or introduce unnecessary risk. You’re eligible to work in Tallinn (we don’t support visa for this role). We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Staff Software Architect

Pipedrive

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data, and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. This is a chance to shape what “AI-native” looks like in a global SaaS company, not just in theory, but in practice. You’ll work on real challenges at scale, influence company-wide direction, and help define the future of our platform.At Pipedrive, this is not about using AI as a tool. Our ambition is to become truly AI-native, where AI is embedded into how products are built, decisions are made, and value is delivered. In practice, this means embedding AI into core product workflows and decision-making, augmenting internal systems (e.g., developer productivity and support), and building agent-based systems that drive parts of the product experience. As a Staff Software Architect, you’ll define and drive the architecture behind this shift, working hands-on with LLMs, agentic systems, and modern AI infrastructure to turn strategy into scalable solutions.You can be based anywhere in the EU. We have engineering hubs in Lisbon, Tallinn, and Tartu, as well as offices across Europe (Berlin, London, Dublin, Riga). If you’re not located in one of these hubs or offices, we expect regular travel to stay closely connected with teams and leadership.

Staff Software Architect

Pipedrive

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. This is a chance to shape what “AI-native” looks like in a global SaaS company, not just in theory, but in practice. You’ll work on real challenges at scale, influence company-wide direction, and help define the future of our platform.At Pipedrive, this is not about using AI as a tool. Our ambition is to become truly AI-native, where AI is embedded into how products are built, decisions are made, and value is delivered. In practice, this means embedding AI into core product workflows and decision-making, augmenting internal systems (e.g., developer productivity and support), and building agent-based systems that drive parts of the product experience. As a Staff Software Architect, you’ll define and drive the architecture behind this shift, working hands-on with LLMs, agentic systems, and modern AI infrastructure to turn strategy into scalable solutions.You can be based anywhere in the EU. We have engineering hubs in Lisbon, Tallinn, and Tartu, as well as offices across Europe (Berlin, London, Dublin, Riga). If you’re not located in one of these hubs or offices, we expect regular travel to stay closely connected with teams and leadership.

Staff Software Architect

Pipedrive

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data, and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. This is a chance to shape what “AI-native” looks like in a global SaaS company, not just in theory, but in practice. You’ll work on real challenges at scale, influence company-wide direction, and help define the future of our platform.At Pipedrive, this is not about using AI as a tool. Our ambition is to become truly AI-native, where AI is embedded into how products are built, decisions are made, and value is delivered. In practice, this means embedding AI into core product workflows and decision-making, augmenting internal systems (e.g., developer productivity and support), and building agent-based systems that drive parts of the product experience. As a Staff Software Architect, you’ll define and drive the architecture behind this shift, working hands-on with LLMs, agentic systems, and modern AI infrastructure to turn strategy into scalable solutions.You can be based anywhere in the EU. We have engineering hubs in Lisbon, Tallinn, and Tartu, as well as offices across Europe (Berlin, London, Dublin, Riga). If you’re not located in one of these hubs or offices, we expect regular travel to stay closely connected with teams and leadership.

SEM Analyst

Pipedrive

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. We're looking for a SEM Analyst to join our Berlin or London office. In this role, you'll be the analytical backbone of Pipedrive's SEM team - building the data foundation that powers faster, smarter paid search decisions at global scale. You'll be joining a strong martech environment where our Marketing Analytics team has already built a solid data foundation. Your job isn't to start from scratch; it's to extend and deepen what exists, bringing SEM-specific channel expertise that takes our data capability to the next level. Critically, the infrastructure you build will be what unlocks AI-powered analysis and automation for the entire SEM function - enabling the team to query data, surface insights and act on signals at a speed and scale that wasn't previously possible. If you enjoy digging into data, uncovering the story behind performance and turning complex datasets into clear actions, we'd love to meet you. We welcome applications from data or marketing analysts with paid search exposure, as well as SEM specialists who are passionate about moving toward a more analytical and technical track.

SEM Analyst

Pipedrive

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. We're looking for a SEM Analyst to join our Berlin or London office. In this role, you'll be the analytical backbone of Pipedrive's SEM team - building the data foundation that powers faster, smarter paid search decisions at global scale. You'll be joining a strong martech environment where our Marketing Analytics team has already built a solid data foundation. Your job isn't to start from scratch; it's to extend and deepen what exists, bringing SEM-specific channel expertise that takes our data capability to the next level. Critically, the infrastructure you build will be what unlocks AI-powered analysis and automation for the entire SEM function - enabling the team to query data, surface insights and act on signals at a speed and scale that wasn't previously possible. If you enjoy digging into data, uncovering the story behind performance and turning complex datasets into clear actions, we'd love to meet you. We welcome applications from data or marketing analysts with paid search exposure, as well as SEM specialists who are passionate about moving toward a more analytical and technical track.