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Quality Assurance Senior Team Lead - AML

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a FinCrime Quality Team Lead to join our growing team. Quality Assurance Senior Lead - AML Wise is a global technology company, building the best way to move and manage the world’s money. As the Quality Assurance Senior Team Lead, your role is to set the QA strategy for the AML domain, deliver against plans and KPIs, and build a credible, trusted team. You will use your subject matter expertise to ensure the accuracy, validity, and value of all QA outcomes. You will drive continuous improvement and partner with wider business stakeholders to deliver actionable insights that improve quality and champion a culture of risk management. Your Responsibilities: Area Leadership & People Management: Lead by example with a customer and risk-proportionate mindset. Coach and develop a high-performing QA team, delivering initiatives to grow their skills and managing succession plans for senior leads. Operational & Performance Management: Take accountability for the AML QA area’s delivery against KPIs and objectives. Identify process improvements, monitor resource allocation, and refine standard operating procedures to scale operations. Expertise Sharing: Act as a subject matter expert in AML policy, Quality Assurance and risk management. Validate complex case outcomes, lead audit interactions, and assist the Compliance team in evolving internal procedures. Planning & Execution: Own the QA strategy, including sampling methodology, test scripts, and scorecards. Manage forecast demand and capacity plans to ensure KPIs and SLAs are consistently achieved. Stakeholder Management: Build constructive relationships with Operational Leaders. Translate QA data into a compelling narrative to communicate complex topics in an engaging way and influence business change. Qualifications About you: Experienced Leader: 4+ years of proven leadership experience in operations or compliance, with at least 2 years leading a medium-sized organisation (20-40 people). Domain Experience: +3 years of AML experience working in the financial services sector. Compliance Expert: Advanced knowledge of laws and regulations applicable to AML, with a deep understanding of global regulatory frameworks in financial services or payments. Data-Driven: Ability to use analytics to manage your domain, move team metrics, and translate data into trends that influence continuous improvement. Tech Forward: A promoter of AI literacy, identifying opportunities for automation and AI within the QA process to improve efficiency. Great Communicator: Fluent in English with the ability to clearly communicate complex topics and influence senior stakeholders. Problem Solver: Ability to challenge ways of working, critically assess data, and manage challenges before they escalate. Additional information Salary: 4 000 - 5 500 EUR Monthly gross + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Lead Data Analyst

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As a Lead Data Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here’s how you will be contributing: Analytical Capacity Planning and Forecasting. Focus on building and refining analytical models for strategic capacity planning. Take ownership of forecasting efforts to align with business growth and operational demands. Data Pipeline Ownership. Take ownership of data pipelines to maintain and improve data flow, ensuring reliability and accuracy. Predictive Modeling and Cause and Effect Analysis. Develop and implement robust models to predict outcomes and perform cause and effect analysis to identify key drivers, optimise processes, and enhance decision-making and strategic planning. Strategic Support and Analysis. Provide critical insights to assess the operational health of the KYC/FinCrime function, conduct in-depth cost analysis, and offer detailed analysis of operational metrics (including quality) to understand impacts on customer experiences. Performance Tracking and Initiative Optimisation. Monitor and track the performance of key strategic initiatives, capitalising on optimisation opportunities to enhance operational outcomes. KPI Implementation and Target Setting. Lead the development and implementation of the operations KPI tree and the target-setting framework, integrating these within reporting pipelines and strategic operations. Stakeholder Collaboration and Process Standardisation. Collaborate closely with various stakeholders to standardise processes across forecasting, scheduling, and real-time operations, promoting continuous improvement and strategic alignment. This is an IC3 role. For more information on our Analytics Career Map and levelling structure, click here . What you will bring: Quantitative Foundation. Ideally, you have a background in statistics, maths, physics, engineering, economics, or another scientific field. You apply first-principles thinking to break down complex operational problems. A Statistical Mindset. You have a natural grasp of data logic. You don't just look at averages; you understand distributions, variance, and significance. You enjoy applying that rigor to messy, real-world operational data to separate signal from noise. You have 4+ years of experience in analytics with demonstrated ability to approach complex problems with a strategic mindset, identifying innovative solutions that drive operational improvements. You have a background working with operational team analytics including capacity planning, forecasting, efficiency analysis, quality assurance, predictive analytics, and experimentation. You have experience working with complex data models in SQL (our warehouse is Snowflake) and analysing it using advanced SQL/Python/R Able to demonstrate that you can tell a story and proactively give guidance on strategy based on insights You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data You have a bias to action - you identify what needs to be done and make it happen. Some extra skills that are great (but not essential): Prior experience in Operation domains You have experience working with a WFM or Quality team. You have experience working with WFM Systems You have experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis methods Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

General Manager

Bolt

We're looking for a leader with genuine general management experience — someone who has owned a P&L, built teams, and driven growth with commercial rigour. This role demands entrepreneurial ambition, sharp analytical thinking, and the credibility to represent Bolt externally with regulators, partners, and media.

General Manager

Bolt

$3e

Product Analytics Manager, Platform

Bolt

$52

SSE Performance Steering Head

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your Mission Wise is scaling at an incredible pace, moving over £9 billion a month for 15 million customers. To keep our mission of "money without borders" sustainable, we must ensure our global operations are not just growing, but evolving. As the Global Head of Performance Steering, your mission is to lead a high-impact team of Performance Steering Leads (PSLs) across three continents. You will architect the data-driven frameworks that allow Wise to maximize capacity, reduce operational variance, and bridge the gap between technical product capabilities and manual operational effort. You are the guardian of operational efficiency, ensuring that as we scale, our performance remains predictable, high-quality, and cost-effective. The Role You will lead a global team of Performance Steering Leads based in India, Estonia, and the US. Your role is to elevate the "Performance Steering" function from individual metric monitoring to a cohesive global strategy. You will be responsible for the collective output of your leads, ensuring they effectively govern KPI targets and drive remediation across Customer Support, KYC, FinCrime, and Payment Operations. Key Responsibilities Leadership & Strategy: Manage and mentor a global team of PSLs, setting the long-term vision for metric governance and efficiency reviews. Global KPI Governance: Oversee the setting of aggressive yet achievable targets for core metrics (AHT, Occupancy, Adherence, CpH, SLA) across all global service teams and vendor partners. Advanced Statistical Oversight: Ensure the team effectively utilizes methodologies like Variance Significance Factor (VSF) and standard deviation analysis to eliminate operational performance gaps. Strategic Remediation: Act as the final point of escalation for complex Root Cause Analyses (RCAs). You will ensure that performance "triggers" lead to immediate, measurable action plans rather than just passive reporting. Product-Ops Integration: Partner with Product and Engineering leads to translate operational performance data into product requirements. You will identify where manual bottlenecks (Operational Debt) can be solved through automation. Vendor Governance: Work with Vendor Management to implement global scorecards and frameworks that ensure our external partners meet the same high-efficiency standards as our internal teams. Qualifications A bit about you You are a "builder" who thrives in non-corporate, fast-moving environments. You have a deep understanding of how large-scale operations function and a passion for using data to solve human and process-driven problems. Must-Haves Proven Leadership: 7+ years of experience in high-growth operations, with a track record of leading teams of leads or senior individual contributors. Analytical Power: Expert-level proficiency in SQL and data visualization. You must be comfortable interpreting complex statistical control metrics to assess process stability. WFM Mastery: A deep "under the hood" understanding of Workforce Management (WFM) and efficiency metrics. Storytelling with Data: Ability to take complex operational data and turn it into a compelling narrative for senior stakeholders, influencing roadmaps without direct authority. The "Wise" Mindset: You are entrepreneurial, hands-on, and ready to challenge conventional approaches or risk-averse mentalities. Nice-to-Haves Experience with Python or advanced automation tools (e.g., Twilio). A background in FinCrime or KYC operations within a high-growth FinTech environment. Experience managing "dotted line" relationships across global sites. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Manager, Finance

Bolt

$62

Senior Product Manager, Marketplace Balancing

Bolt

$64

Operations Specialist

Bolt

As an Operations Specialist, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! You will be relying on relevant data to form business insights, spot potential for development and recommend changes in the business in order to manage and grow supply and demand for our ride-hailing operations in Estonia, working closely with other cross-functional/HQ stakeholders to support our mission.

Vehicles Specialist

Bolt

As a Vehicle Specialist, you’ll keep our Bolt Drive cars in top shape for customers. Your tasks include relocating vehicles, refueling, charging, checking for damages, and ensuring each car has the necessary equipment. Your role is essential in keeping the fleet available and running smoothly.

Senior Growth Analyst

Bolt

As a Senior Growth Analyst, you will be central to the operational side of the Growth team, jumping on an amazing journey to get Bolt to new heights! You will be working closely with other team members of the Growth domain, as well as Expansion Managers, Marketing and Operations teams. A Senior Data Analyst will need to have good attention to detail and communication skills to succeed. Solid business sense and analytical mindset? You might be the campaign magician we’ve been waiting for

Senior Advertiser Operations Analyst

Bolt

Bolt Food's Ads business spans Merchant Ads and Brand Ads across 16 markets, serving restaurants, stores, CPG brands, and agencies. As we scale ad spend on the platform, advertisers need a dedicated success layer to launch, optimise, and grow their campaigns with confidence. As Senior Advertiser Operations Analyst, you will be the technical counterpart to local Account Managers selling Merchant Ads and to the central commercial team running Brand Ads. You will own campaign set-up and execution, manage the ad operations behind the scenes, and deploy analytical craft to drive advertiser retention, optimisation, and growth. Reporting to the Senior Manager, Ads Operations, you will work alongside Sales, Account Management, Product, Engineering, and Design to remove friction from the advertiser journey, feed insight into the roadmap, and run the operational backstop that keeps the ads business running cleanly across 16 markets.

Principal Product Manager, Rides Matching

Bolt

At Bolt, every ride order flows through our matching system. The quality of each allocation shapes platform-wide outcomes, affecting how quickly riders are picked up, how efficiently drivers earn, and how well we manage supply and demand across dozens of markets. We are evolving our matching stack from a heuristic-based dispatch system toward a context-aware, probability-based allocation engine powered by machine learning and reinforcement learning. As Principal Product Manager, you will own this transition end to end. You will define the roadmap, build a cross-functional pod of engineers, data scientists, and specialists, and be accountable for both the performance of the existing system and the delivery of the next generation. This is a deeply technical role that also requires clear, precise communication with senior stakeholders. You will own the interface between matching and pricing, coordinate experiment rollout across markets, and set the direction for how Bolt allocates supply at scale.

Mechanic

Bolt

You’ll be in charge of quickly and efficiently identifying and fixing any damages to our fleet of vehicles. You have a keen eye for detail and will ensure that every ride on our e-scooter is safe and reliable. In addition, you’ll perform thorough safety tests on our vehicles to make sure that they are roadworthy. We aim to provide customers with a top-notch transport experience, and your dedication to maintaining high safety standards will help us achieve this.

Mapping Vehicle Operator

Bolt

In this role, you will drive assigned routes in the city, observe the vehicle and its equipment, and report issues or anomalies. You will also help us build a reliable foundation for future operations.

Growth Analyst

Bolt

As a Growth Analyst, you will take ownership of our campaign spending decisions and contribute to the marketplace's success by meticulously analysing the return on investment (ROI). With your expertise, we'll be able to accurately determine the most strategic allocation of resources, including the exact location, timing, method, and amount spent on campaigns. You will be working closely with other team members of the Growth domain, as well as Expansion Managers, Marketing and Operations teams. A Data Analyst will need to have good attention to detail and communication skills to succeed. Solid business sense and analytical mindset? You might be the campaign magician we’ve been waiting for.

Senior Engineering Lead - Generative AI Platform

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Enter: our Generative AI Platform team! 🎉 For our customers, using Wise is as simple as sending money from A to B. Yet behind our app and website is a complex engine of currencies, routes, products and features, generating terabytes of data each day. The Data Products and Insights squad is at the core of systems that store, process, and leverage data, machine learning models, and generative AI capabilities. Ultimately, this provides real-time insights and innovative ML and AI driven solutions that serve as key drivers for business growth. Your mission will be to lead the team building and maintaining a platform that enables everyone at Wise to rapidly experiment and bring to production Generative AI based systems, providing tooling, guidance and guardrails so that teams can ensure the safety of our customers and their data. You will guide the sustainable growth of this critical function, leading other engineering leads and having the opportunity to shape multiple teams across AI enablement and controls. Your input will directly affect how Wise builds and scales Generative AI capabilities across the company, enabling teams to move with speed and confidence while maintaining reliability, security and operational excellence. How we work We operate with a belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the Platform Tribe. As we grow, it is imperative to protect our customers’ money and navigate complex regulatory requirements world-wide. You will have a focus on running and maintaining services and libraries, making sure we have the right observability and service management elements in place, with an eye for high-availability, assessing and reducing engineering load and devising more effective ways for the team to look after its cloud-based platform. We need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for an engineer with relevant experience who can understand and respond to complex requirements and deliver simple solutions to help our teams achieve our mission with speed and confidence. What does it take? You are an experienced leader, confident in problem-solving and guiding engineering teams through the complexities of project delivery using both agile and traditional methodologies. Great communication skills and the ability to build consensus - you’re comfortable making a case for what you believe we should be doing. Experience being a self-starter, self-motivated and collaborative. The mindset to solve problems from scratch. Comfortable taking ownership of vendor negotiations and explaining costs to the business. Willingness to give and take regular feedback - regular feedback is part of our culture. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. We value potential and enthusiasm as much as existing expertise. So if you have some of those listed below and are eager to learn more we do want to hear from you! You have a solid engineering background in Python with years of experience putting solutions into production and maintaining them. You have high coding standards - understanding of test coverage best practices & the test pyramid concept, and you are well versed in writing effective, scalable and clean code. You have experience deploying microservices to cloud based systems. You have experience designing and implementing distributed and concurrent systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architectures. You have knowledge and experience with LLMs and building LLM based applications. Experience with agentic frameworks and designing agentic-based workflows . You have experience working with product teams helping to build out their ideas in production. You stay on top of the latest developments and trends in the AI industry. You know Prompt Engineering best practices. You have the ability to take initiative while working collaboratively - identify problems, empathise with stakeholders and collaborators, create plans and implement solutions. You are a great communicator with the ability to clearly relay your plans back to the team, mentor junior engineers and seek out feedback for yourself. The customer is at the heart of everything you do and this empathy drives the decisions you make. Nice to haves You have a solid engineering background in Typescript/Javascript, and have worked building performant UI’s and/or using TS/JS AI frameworks. Familiar with standard Java stack including Spring Boot. Passionate about technology and its relationship with product and user experience. Ability to articulate complex and technical concepts to non-technical audiences. You are a security and privacy advocate, understanding concepts such as principle of least privilege, and are able to apply basic security principles at infrastructure and application level. Experience with Terraform, GitHub Actions, Infrastructure as Code, AWS or other cloud ecosystems. Experience with Docker and Kubernetes and running containerized workloads. Knowledge of Semantic Search and RAG based workflows. Knowledge or experience with MCP servers. Knowledge/interest in payment platforms, foreign exchange & complex systems architecture. Be a customer of Wise. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Manager - Finance Master Data Management

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role This role is a unique opportunity to have a massive impact on Wise's mission, and build the engine that powers the revolution, Money without Borders. Your mission: Your mission is to scale the backend financial engines at Wise during a pivotal growth phase following our recent US listing on NASDAQ. You will lead critical work within our Accounting Infrastructure team - which is responsible for the financial truth at Wise.. Your impact: Your mission is to build the centralized master data registry for finance at Wise. You will design the definitive “data fabric” that governs how financial dimensions and organizational structures are defined and replicated across our finance ecosystem. Your team builds the automated verification checks and data pipelines to keep multiple systems aligned and reduce “data drifts”. Unlocking Automation: You will build a single directional flow for financial data preventing local data alterations and removing the structural friction to automate our financials. Building Trust: Consistent master data is necessary for accounting automation and minimising risk of misstatement of financial information. Your work ensures that our financial platforms are audit-ready. Example of questions that you will answer in your role are - How do you design a zero-trust master data framework that prevents data silos from forming across our specialized internal applications? How do you design automated tracking mechanisms to detect when a core financial attribute changes in one internal application but not in others? How do you create a master data staging area that validates and maps core attributes before they are synchronized across different applications? You are joining the Finance Product team at a pivotal, hyper-growth stage as Wise has recently listed in the US. The Finance team is raising the bar on global regulatory maturity and providing a robust financial foundation for Wise’s sustained, rapid growth. This expansion is directly driven by the need to proactively mature our global financial controls and infrastructure to meet the highest standards required of a US-listed, global financial technology company. Qualifications Product Management Excellence 5-6 years of product building experience, as a product manager in a hands on role A willingness and capability to dive into the technical architecture, engaging directly with engineers to influence ledger design, data models, and event-sourcing patterns. An analytical mind to trace data lineage across interconnected microservices and design systemic solutions. Have defined and moved KPIs with features shipped Have built roadmaps for teams finding a path from uncertainty/chaos to clarity Problem Solving Analytically-minded, can clearly frame problems, articulate hypotheses and solutions, measure them and has used the tools to be able to do this without an analyst Showcases system-level thinking, a proven ability to look beyond the scope of a single product to design interconnected systems Nice-to-haves: Finance, Payments or Treasury experience particularly in Ledgers, Controls or Accounting Domain Understanding Understanding of finance systems in either an engineering, data or product role Understanding of operating in Finance organisations including financial reporting, commercials, and risk and control Experience with SOx Controls or Audits Experience of third party finance systems We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Team Lead - Payment Operations

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. Candidates with experience in the Payments domain and a strong, end-to-end understanding of how money moves through a modern payments business. Pay-In & Pay-Out: Deep familiarity with how customer funds are received, processed, and disbursed across multiple payment methods and rails. Reconciliation & Settlement: Solid grasp of how transactions are matched, balanced, and settled between internal systems, banking partners, and payment schemes. Exception Handling & Operational Excellence: Ability to diagnose and resolve payment issues — failures, returns, refunds, chargebacks — while balancing speed, accuracy, and customer experience. Key Responsibilities: Leadership : Lead by example and drive a customer focused and proactive risk & compliance management mindset across your team and the wider organization. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management: Coach and develop a strong and competent QA team. Conduct regular one on one coaching sessions and performance reviews. Deliver initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage plans to support development. Conduct regular check-ins and make robust recommendations to support Wise performance management activities. Operational management: Be accountable for your area of operations. Identify, propose and drive opportunities for improvements. Collaborate with central functions and other teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to scale and deliver quality QA that stakeholders can trust and rely on. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Ensure effective communication and escalation of blockers impacting delivery of the QA outcomes supported with actions that are being taken or required. Performance management : Be fully responsible for performance of your area of operations. Drive the initiatives, KPIs and OKRs of your area in line with the organisation’s strategic vision. Ensure that your team has appropriate plans in place to meet performance and quality targets. Create comprehensive plans for developing future leaders. Provide regular coaching and work with your direct reports to inspire them and develop their skills. Be an advocate for the company values, our long term strategic goals and promote them across the organization. Technical Excellence: Take responsibility for the accuracy and validity of the QA outcomes of the domain (Payment Defect and Exception Handling), applying your subject matter expertise to calibrate on QA outcomes, leading Root Cause Analysis at the QA domain level inclusive of performing RCA on more complex subjects, engaging the RCA team for support where necessary. Stakeholders management & communication : Collaborate closely with your stakeholders and communicate complex topics in an easy to understand and engaging way. Translate aggregated QA data into a compelling narrative, presenting actionable insights to stakeholders and hold stakeholders accountable for owning and implementing actions. Communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different parts of the organization and your own team. Expertise sharing: Be a subject matter expert in your area with the ability to train and coach your team on relevant QA, policy and risk topics. Stay up to date and maintain a strong understanding of our regulatory obligations, internal policies, and applying a risk-based approach to exception handling and quality assessment in the Payment domain.. Able to assist senior leadership with audits and developing our policies and processes Qualifications Required: Professional experience: 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Delivery: Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard. Ability to analyse and drive action to improve the team's metrics. Self-development: Is committed to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Risk & Compliance expertise: Ability to review and interpret policy to support and coach the team to deliver consistent and correct outcomes. Be the escalation point and sign-off final decisions on complex issues, providing robust risk-based rationale. Quality Assurance framework : Ensures the Quality Assurance approach for your given area remains adequate and effective through business change, and to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Trend Analysis : Use data and insights to assess key issues, trends and root causes. Communicates actionable insights to stakeholders to influence and drive positive change, including gaps in policies and processes where relevant. Drives continuous improvement at team and organizational level. Future Ready Technology Leadership: Develops a culture of AI literacy, encouraging experimentation and efficient use of available tools. Identifies and tests strategic opportunities for automation and AI within the QA process. Values & Behaviors Risk & Compliance Management: Inspires, leads and role models expected behaviors, fosters a culture of accountability, curiosity, risk management and continuous improvement. Communication and Influence: Ability to clearly articulate risk, materiality and impacts. Presents clear and concise QA outcomes to senior leaders, summarizing key risks and issues, and influences risk-based, proportionate actions. Process improvement: Challenges ways of working, critically assesses data and drives continuous improvement, using data to track impacts and benefits. Organizational skills : Strong organizational skills and time management, and ability to deliver KPIs in a fast paced and high pressure environment. Proactiveness : Punctual, independent, proactive and willing to get things done. You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player. Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Additional information Salary : 3 450 - 4 500 EUR monthly gross + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .