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Quality Assurance Team Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Leadership: Lead by example and drive a customer focused and proactive risk & compliance management mindset across your team and the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management: Coach and develop a strong and competent QA team. Conduct regular one on one coaching sessions and performance reviews. Deliver initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage plans to support development. Conduct regular check-ins and make robust recommendations to support Wise performance management activities. Operational management: Be accountable for your area of operations. Identify, propose and drive opportunities for improvements. Collaborate with central functions and other teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to scale and deliver quality QA that stakeholders can trust and rely on. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Ensure effective communication and escalation of blockers impacting delivery of the QA outcomes supported with actions that are being taken or required. Performance management: Be fully responsible for performance of your area of operations. Drive the initiatives, KPIs and OKRs of your area in line with the organisation’s strategic vision. Ensure that your team has appropriate plans in place to meet performance and quality targets. Create comprehensive plans for developing future leaders. Provide regular coaching and work with your direct reports to inspire them and develop their skills. Be an advocate for the company values, our long term strategic goals and promote them across the organisation. Technical Excellence: Take responsibility for the accuracy and validity of the QA outcomes of the domain (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD), applying your subject matter expertise to calibrate on QA outcomes, leading Root Cause Analysis at the QA domain level inclusive of performing RCA on more complex subjects, engaging the RCA team for support where necessary. Stakeholders management & communication: Collaborate closely with your stakeholders and communicate complex topics in an easy to understand and engaging way. Translate aggregated QA data into a compelling narrative, presenting actionable insights to stakeholders and hold stakeholders accountable for owning and implementing actions. Communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different parts of the organization and your own team. Expertise sharing: Be a subject matter expert in your area with the ability to train and coach your team on relevant QA, policy and risk topics. Stay up to date and maintain a strong understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to assist senior leadership with audits and developing our policies and processes Qualifications Required: Professional experience: 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Delivery: Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard. Ability to analyse and drive action to improve the team's metrics. Self-development: Is committed to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Risk & Compliance expertise: Ability to review and interpret policy to support and coach the team to deliver consistent and correct outcomes. Be the escalation point and sign-off final decisions on complex issues, providing robust risk-based rationale. Quality Assurance framework: Ensures the Quality Assurance approach for your given area remains adequate and effective through business change, and to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Trend Analysis: Use data and insights to assess key issues, trends and root causes. Communicates actionable insights to stakeholders to influence and drive positive change, including gaps in policies and processes where relevant. Drives continuous improvement at team and organisational level. Future Ready Technology Leadership: Develops a culture of AI literacy, encouraging experimentation and efficient use of available tools. Identifies and tests strategic opportunities for automation and AI within the QA process. Values & Behaviours Risk & Compliance Management: Inspires, leads and role models expected behaviours, fosters a culture of accountability, curiosity, risk management and continuous improvement. Communication and Influence: Ability to clearly articulate risk, materiality and impacts. Presents clear and concise QA outcomes to senior leaders, summarising key risks and issues, and influences risk-based, proportionate actions. Process improvement: Challenges ways of working, critically assesses data and drives continuous improvement, using data to track impacts and benefits. Organisational skills: Strong organisational skills and time management, and ability to deliver KPIs in a fast paced and high pressure environment. Proactiveness: Punctual, independent, proactive and willing to get things done. You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Team Lead role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Joining our quality org, you will go through Quality Academy accreditation as a core requirement of the role and a key metric for evaluating suitability during the probation period. I'm interested, how do I apply? Application by 10 August 2026 - send your CV and cover letter with the application question: What makes you a good fit for the Quality Assurance Team Lead role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent Please be aware that we can support visa sponsorship where applicable; however, relocation is not provided and would need to be arranged at your own expense. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Product Manager

Playtech Estonia

About the company Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices. Ready to level up your career? Playtech‘s LIVE UNIT is looking for a proactive Product Manager with excellent communication skills to join our team. The role Your influential mission. You will... Be a key member in executing the company's product roadmap. Be responsible for game delivery from ideation to launch. Drive action throughout the organization to get quality products to market on schedule. Collaborate with people from different domains to ensure successful launches. Collect and analyze insights about the product and the market. Work with a global team and international brands. Drives solutions across development and delivery teams. Market research and ongoing competitor analysis. Closely tracks & analyzes most relevant product KPI’s. Be involved in regulation, compliance and certification management – understand each markets’ needs, identify gaps, and define solutions per regulation/network Know the industry and are aware with respect to the competition products Qualifications Components for success. You... Have proven Product Management experience in the gaming industry Demonstrated success defining and launching medium-to-large scale products Have excellent written and verbal communication skills in English Can influence cross-functional teams without formal authority Have a passion for games and for combining software, hardware and video Experience in people management and servant leader skills Have advanced level of English. Thrive in a culture that values... Initiative taking and a confident approach at the workplace An inclusive working environment Constant learning and development opportunities Active lifestyle and mental well-being Fun and engaging company events Additional information LIVE TEAM We are responsible for our premium casino product, offering the remarkable thrill of a real-time casino game. It’s a one-of-a-kind high-level tech product and we are constantly looking for visionary and next-generation technologies to push the industry forward. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Nõmme Pihlakodusse

Merimetsa tee 3

Pärnu Maximas

Öövahetuse töötaja Lasnamäe Maximas, Linnamäe tee 57

Senior Software Engineer

Playtech Estonia

About the company About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. Ready to level up your career? Playtech’s Infrastructure unit is looking for an experienced and collaborative Senior Software Engineer to join our team in Estonia. The role Your influential mission. You will... Build a state-of-the-art private cloud platform, covering the entire infrastructure — from hardware setup and virtualization to network configuration and software applications. Contribute to the research and implementation of new infrastructure management solutions. Work closely with internal teams to develop efficient, automated solutions to their needs. Qualifications Components for success. You... Bring prior experience as a software developer and a strong focus on writing high-quality code, with 5+ years of experience preferred. Have solid knowledge of modern software development practices and IT solutions. Are familiar with technologies such as Django, React, Celery, Docker, Kubernetes, GitLab, AWS, and both relational and non-relational databases — this is considered a plus. Leverage modern AI tools and capabilities as part of your regular workflow to improve efficiency. Additional information Thrive in a culture that values... Initiative-taking and confident approach at the workplace. Global scope and inclusive working environment. Constant learning and development opportunities. Active lifestyle and mental well-being. Fun and engaging company events. INFRASTRUCTURE UNIT Our infrastructure is spread over 20 different countries and 34 data centers. We manage over 1500 network devices. Impressive? Using cutting-edge technologies, we provide central IT infrastructure services to business and internal customers worldwide. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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