Вакансии в Эстонии

Lasnamäe Maxima

Mustamäe Maxima

Quality Assurance Specialist

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite. Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation. Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team. Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails. Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement. When assigned, scope, plan, and execute root cause analysis or targeted investigations. Contributes to team collaboration and knowledge sharing to enhance team capabilities. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. Embody and uphold Wise’s values in daily interactions. Qualifications Professional experience: 2+years of QA or experience of working in a relevant Servicing function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD) for this role. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Self-Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis. Applies consistent standards across all reviews. Risk and Compliance expertise relevant to the function, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function. Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate. Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis. Understands automation, AI, and is comfortable working with evolving tools and technologies to enhance ways of working. Values & Behaviours Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk-based decisions, explaining your rationale to ensure our QA outcomes can withstand audit and regulatory scrutiny. Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified. Documentation and communication skills: Clear, constructive and concise written and verbal skills, with ability to explain risks and issues in simple terms in a constructive and actionable manner. Adaptability: Able to keep up with evolving requirements and ongoing changes impacting QA team, policy, guidance, processes and systems. Open to feedback and continuous improvement. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. Joining our quality org, you will go through Quality Academy accreditation as a core requirement of the role and a key metric for evaluating suitability during the probation period. I'm interested, how do I apply? Application by end of July 2026 - send your CV and cover letter with the application question: What makes you a good fit for the Quality Assurance Specialist role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent Please be aware that we can support visa sponsorship where applicable; however, relocation is not provided and would need to be arranged at your own expense. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Tallinnas

(135,136)

laotöötaja osalise-/täistööajaga

Mustika keskuse Abakhani kauplusesse

Grow Operations System Expert

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a System Expert to join the Grow (Assets) Operations team to enhance existing products and build the foundational infrastructure for Wise's future investment solutions in Tallinn. The Role: As a System Expert in Grow Operations, you’re recognized as the go-to consultant and Subject Matter Expert (SME) for all-things Financial Rails in the Grow Squad and all cross-functional partners. This role utilizes deep domain expertise to provide company-level support, focusing on high-complexity problem-solving and proactive process innovation. System Experts are pivotal in scaling the team's capabilities through automation, knowledge transfer, and strategic project support. We’re looking for an operational expert on the end-to-end flow of money and e-money, specializing in bank integrations, payment rails and networks (including migrations). Your Mission: Wise Assets is one of our fastest-growing products, already live in the UK, EU, Singapore, Australia, and Brazil. In this role, you will elevate that mission by acting as the go-to consultant for how external financial infrastructures impact our investment products. Key Responsibilities: Project & Stakeholder Management: Acting in partnership with Product Specialists as the POC and SME in your specialized domain for discovery and project implementations across Grow Squad stakeholders (Operations, Engineering, Compliance, Risk) and other key teams (Finance, Payment Operations, Treasury). You translate complex operational realities into clear requirements for product and engineering teams. Process & Root-Cause Ownership: Owning optimising Knowledge Bases, SOPs, and Incidents Manuals to enhance team processes and significantly reduce engineering/analytics dependency. You proactively identify the root-cause for operational issues (vs. addressing the symptom) and actively work on addressing them at the source. Continuous Improvement: Reviewing operational processes and ensuring continuous improvement to minimise operational waste. This includes identifying automation opportunities and providing high-value feedback on tooling and systems. Training & Development: Supporting onboarding new joiners and helping existing team members grow domain expertise by formally and informally sharing subject-matter-expertise. You act as a mentor, elevating the entire team's technical and process understanding. Incident Management: Confidently handling incidents within the domain, while actively coaching the team to level-up on incident handling across all severity levels, driving a culture of preparedness and ownership. Time Allocation: 40% of time is focused on day-to-day high complexity operational tasks (Tier 2) and acting as the final point of escalation for complex issues within the specialized domain. 60% of time is focused on strategic and transformational work. Qualifications Proven Delivery: You have successfully delivered mid-sized projects involving cross-functional teams, demonstrating clear and measurable impact. You have prior experience making tangible improvements to a product or service. Data-Driven: You are comfortable sourcing your own data. Goal-Oriented: You have a strong track record of setting, monitoring, and achieving targets and goals. Problem Solver & Communicator: You can clearly articulate, simplify, and scope complex problems, following through to completion. You are adept at identifying gaps and proactively solving new issues independently. Operational Acumen: You possess the technical understanding of operational processes and the ability to apply this knowledge to develop and recommend scalable solutions. Stakeholder Management: You can communicate effectively with different levels of stakeholders, from senior leadership to specialist level, tailoring your message for the right audience. Mission Driven: You map mission impact when scoping new projects and are comfortable providing direct feedback when actions or solutions contradict Wise’s principles/mission or introduce unnecessary risk. You’re eligible to work in Tallinn (we don’t support visa for this role). We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Full-Stack Developer

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