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Technical Support Engineer

DefSecIntel

<p><strong>Who we are:</strong></p><p>At DefSecIntel Solutions, we protect what matters by building systems that operate where failure is not an option.</p><p>We deliver combat-proven, end-user-driven defence and security solutions for Europe’s border security, defence, and critical infrastructure protection. Our platforms are designed for real operational environments and are already trusted in the field.</p><p>We develop, manufacture, and integrate mobile autonomous surveillance systems, unmanned surface vessels, and counter-UAS solutions, all connected through AI-powered command-and-control.</p><p>With a talented team of 70+ people, DefSecIntel is headquartered in Tallinn, Estonia, with additional manufacturing and maintenance capabilities in Ukraine.</p><p>We work closely with leading international partners including the EU and NATO, and contribute to major defence R&D programmes such as the European Defence Fund.</p><p>Join us to build mission-ready systems for today’s needs and tomorrow’s challenges, and help shape the future of Europe’s security.<br><br>We are looking for a Technical Support Engineer <span>to provide daily support to clients and partners, troubleshoot hardware and technical issues, and work closely with the Support, Development, and Business teams to improve our products.</span></p><p><strong>What you will be doing</strong>:</p><ul><li><p><span>Work closely with the Support and Development teams to ensure efficient support for our products</span></p></li><li><p><span>Offer daily assistance to our clients and partners, promptly addressing their questions and concerns via helpdesk</span></p></li><li><p><span>Provide insights and suggestions to the Development and Business teams to improve our products and systems</span></p></li><li><p><span>Engage actively in fieldwork across multiple countries, traveling to various locations while excluding frontline areas in Ukraine</span></p></li><li><p><span>Take charge of troubleshooting hardware products, including cabling, electronic components, and system updates</span></p></li><li><p><span>Apply manual troubleshooting methods to efficiently resolve different technical issues</span></p></li><li><p><span>Document processes, troubleshooting steps and creating tickets</span></p></li></ul><div><p></p></div><p><strong>What we are looking for:</strong></p><ul><li><p><span>Background or previous experience in electronics, technology or IT field</span></p></li><li><p><span>Experience with video systems, Python scripts, Linux, hardware integration, installation and/or networks</span></p></li><li><p><span>Readiness to travel to different countries multiple times per quarter</span></p></li><li><p><span>Proficient in English, Russian is a plus</span></p></li><li><p><span>Driving license is a must (category B)</span></p></li></ul><p></p><p><strong>What we offer</strong>:</p><ul><li><p>Meaningful work that supports our mission to create a safer and more secure world</p></li><li><p>The opportunity to work with a talented team and contribute to the development of innovative technologies and solutions</p></li><li><p>Flexibility in how and where you work, depending on role and project needs</p></li><li><p>Opportunities for professional growth and skills development as the company and projects evolve</p></li><li><p>Recognition for helping grow the team through employee referrals</p></li><li><p>A focus on employee well-being, including access to health- and sports-related benefits</p></li><li><p>Social activities and team events that strengthen collaboration and team spirit</p></li></ul><p><span>If you do not meet all the requirements but believe you could still excel in this role, we encourage you to apply regardless. We are always eager to engage with individuals who resonate with our mission.</span></p>

WFM Operations Partner Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We’re looking for a Workforce Management Operations Partner Lead to join our Operational team in our Tallinn, Estonia office! The WFM Operations Partner Lead is the primary interface between Workforce Management and Operations , responsible for ensuring that WFM disciplines are consistently understood, adopted, and applied in operational decision-making. This role does not execute tactical WFM activities such as intraday moves, schedule creation, or capacity modelling. Instead, it acts as a business partner and discipline guardian, translating WFM insights into clear operational trade-offs and constructively challenging decisions that undermine workforce plans. The Network: This is an individual contributor (IC) role with a "capability multiplier" mandate. While they do not have direct reports, they provide dotted-line mentorship and coaching to Intraday and Scheduling Specialists to improve their decision-quality. Team Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows. Your Mission Your mission is to shift Operations from reactive, short-term workforce decisions toward planned, data-driven execution, ensuring intraday, scheduling, and capacity principles are applied consistently to protect service, cost, and scalability outcomes. This role is not accountable for forecast accuracy, schedule creation, or intraday execution, which remain the responsibility of WFM execution teams. In addition, the WFM Operations Partner serves as a mentor and capability multiplier for Intraday and Scheduling Specialists, supporting their professional development and decision quality through guidance, coaching, and feedback, while maintaining a dotted-line connection rather than direct people management accountability. The candidate will focus on these high-priority initiatives immediately upon joining: Stakeholder Transition: Moving Operations leaders away from "gut-feel" staffing decisions toward the Service Scale operating principles and WFM playbooks. Governance Framework: Auditing and surfacing recurring "exceptions" or manual overrides in scheduling to identify where WFM discipline is breaking down. Decision-Quality Coaching: Running "mentor clinics" for Intraday and Scheduling Specialists to help them think about long-term trade-offs rather than just short-term fixes. Scenario Steering: Facilitating structured "What-If" conversations with Ops leads regarding upcoming demand spikes or staffing constraints, ensuring they understand confidence ranges rather than just "point estimates." Qualifications 2–4 Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services). Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments. The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice. Strategic Assertiveness : The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics. Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting. Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units. Prior WFM experience Schedule optimization experience / knowledge on how is it done Soft skills required: Strong stakeholder management. Welcome challenges with a positive attitude. Easily adapt to changes. Extremely guided towards teamwork/collaboration. Flexible to work weekends/Public Holidays Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings. Additional information Compensation: 3 450 - 4 500 EUR gross monthly + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

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Customer Support Specialist

Scoro

<p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">About the Role</strong></span></p><p><span>In this role, you’ll be the <strong>first point of contact for our global users, helping them get the most out of Scoro</strong>. Whether it’s answering questions, troubleshooting issues, or guiding customers through product features, you’ll make sure every interaction is clear, friendly, and effective.</span></p><p><span>You’ll work closely with our Customer Success, Product, and Engineering teams, sharing customer insights and helping us continuously improve the user experience. Your work will have a direct impact on how thousands of professionals around the world experience Scoro.</span></p><p><span>If you have <strong>experience in B2B technical support, enjoy solving problems, and are excited to grow your career in an international SaaS scale-up</strong>, we’d love to hear from you.</span></p><p><span>This role is open to candidates <strong>based in Estonia or Latvia</strong>. Some flexibility is required to occasionally support customers in the Australia and New Zealand time zones.</span></p><p><span>👉 Learn more about the Support team in </span><a target="_blank" href="https://www.scoro.com/blog/a-chat-with-scoro-support-manager-jaanika-peres"><span>this blog post</span></a><span> featuring our hiring manager, Jaanika.</span></p><figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/d39129f0-89cf-4822-90f5-4d276ca01e72/original.jpeg" alt="" title="" data-alignment="left"></figure><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">What will you do</strong></span></p><ul><li><p><span>Respond to customer inquiries primarily through email, with occasional Zoom calls when a more personal touch is required.</span></p></li><li><p><span>Provide clear guidance and advice to users on how to use Scoro effectively.</span></p></li><li><p><span>Escalate more complex technical issues to the development team, and follow up to ensure timely resolution.</span></p></li><li><p><span>Track and update support tickets to reflect accurate status and communication history.</span></p></li><li><p><span>Collaborate with Customer Success, Product, and Engineering to improve the overall user experience.</span></p></li><li><p><span>Contribute to our internal knowledge base by documenting common questions and solutions.</span></p></li></ul><hr><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">You’d be a great fit if you have</strong></span></p><ul><li><p><span>2–3 years of experience in customer support or service, preferably in a B2B SaaS environment.</span></p></li><li><p><span>Excellent communication skills in English, both written and spoken.</span></p></li><li><p><span>A strong sense of empathy and a customer-first attitude.</span></p></li><li><p><span>Good problem-solving skills and the ability to learn new tools and systems quickly.</span></p></li><li><p><span>Organised and detail-oriented, with a desire to improve how things work.</span></p></li><li><p><span>Comfortable using support tools such as Zendesk (or similar platforms).</span></p></li></ul><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Bonus points for</strong></span></p><ul><li><p><span>Familiarity with Scoro or similar project management/CRM tools.</span></p></li><li><p><span>Experience working in a distributed or remote team.</span></p></li><li><p><span>Knowledge of Planhat or another customer success platform.</span></p></li><li><p><span>Estonian language skills.</span></p></li></ul><hr><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Here’s what awaits you at Scoro</strong></span></p><ul><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Possibility to Make an Impact: </strong>Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Stock Options Package: </strong>Be part of Scoro’s growth and share in our success.</span></p></li><li><p><span><strong>Health Benefits: </strong>Three paid medical days, option to choose between health insurance (or Stebby compensation for Estonian-based candidates), and mental health services.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Hybrid Work: </strong>We don’t have mandatory office days. Join us in our cozy Tallinn or Riga office, or work from wherever you feel most productive.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Annual Leave: </strong>Over 5 weeks of paid time off, with the freedom to use your vacation days flexibly, whether that’s a single day or a longer break.</span></p></li><li><p><span><strong>Loyalty Days: </strong>1-5 extra holiday days per annum based on tenure.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Continuous Learning: </strong>Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Community and Activities: </strong>Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Global Gatherings:</strong> Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.</span></p></li><li><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">Unique Company Culture: </strong>A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on </span><a target="_blank" href="https://www.instagram.com/teamscoro/"><span>Instagram</span></a><span> and </span><a target="_blank" href="https://www.scoro.com/blog/category/scoro/"><span>Scoro’s Blog</span></a><span>.</span></p></li></ul><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">The monthly gross salary range for this role is €1800-2000, plus a quarterly bonus </strong>based on individual and team performance.</span></p><hr><p><span><strong id="docs-internal-guid-1123c8d0-7fff-f752-1258-2f0690b5349f">What happens next</strong></span></p><p><span>Send your application in <strong>English</strong>, and we’ll be in touch soon. We start screening candidates right away, so the sooner you apply, the better.</span></p><p><span><strong>The interview stages are</strong></span></p><ul><li><p><span>Written home assignment (online)</span></p></li><li><p><span>Recruiter screening call (online)</span></p></li><li><p><span>Hiring manager interview (online)</span></p></li><li><p><span>Team meeting (online or office)</span></p></li><li><p><span>Cognitive Test - Tripod test (online)</span></p></li></ul><p><span>If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:</span><a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"><span> How We Recruit at Scoro: A Sneak Peek Inside</span></a><span>.</span></p><p><span>Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span><br></p>

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SSE Performance Steering Head

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your Mission Wise is scaling at an incredible pace, moving over £9 billion a month for 15 million customers. To keep our mission of "money without borders" sustainable, we must ensure our global operations are not just growing, but evolving. As the Global Head of Performance Steering, your mission is to lead a high-impact team of Performance Steering Leads (PSLs) across three continents. You will architect the data-driven frameworks that allow Wise to maximize capacity, reduce operational variance, and bridge the gap between technical product capabilities and manual operational effort. You are the guardian of operational efficiency, ensuring that as we scale, our performance remains predictable, high-quality, and cost-effective. The Role You will lead a global team of Performance Steering Leads based in India, Estonia, and the US. Your role is to elevate the "Performance Steering" function from individual metric monitoring to a cohesive global strategy. You will be responsible for the collective output of your leads, ensuring they effectively govern KPI targets and drive remediation across Customer Support, KYC, FinCrime, and Payment Operations. Key Responsibilities Leadership & Strategy: Manage and mentor a global team of PSLs, setting the long-term vision for metric governance and efficiency reviews. Global KPI Governance: Oversee the setting of aggressive yet achievable targets for core metrics (AHT, Occupancy, Adherence, CpH, SLA) across all global service teams and vendor partners. Advanced Statistical Oversight: Ensure the team effectively utilizes methodologies like Variance Significance Factor (VSF) and standard deviation analysis to eliminate operational performance gaps. Strategic Remediation: Act as the final point of escalation for complex Root Cause Analyses (RCAs). You will ensure that performance "triggers" lead to immediate, measurable action plans rather than just passive reporting. Product-Ops Integration: Partner with Product and Engineering leads to translate operational performance data into product requirements. You will identify where manual bottlenecks (Operational Debt) can be solved through automation. Vendor Governance: Work with Vendor Management to implement global scorecards and frameworks that ensure our external partners meet the same high-efficiency standards as our internal teams. Qualifications A bit about you You are a "builder" who thrives in non-corporate, fast-moving environments. You have a deep understanding of how large-scale operations function and a passion for using data to solve human and process-driven problems. Must-Haves Proven Leadership: 7+ years of experience in high-growth operations, with a track record of leading teams of leads or senior individual contributors. Analytical Power: Expert-level proficiency in SQL and data visualization. You must be comfortable interpreting complex statistical control metrics to assess process stability. WFM Mastery: A deep "under the hood" understanding of Workforce Management (WFM) and efficiency metrics. Storytelling with Data: Ability to take complex operational data and turn it into a compelling narrative for senior stakeholders, influencing roadmaps without direct authority. The "Wise" Mindset: You are entrepreneurial, hands-on, and ready to challenge conventional approaches or risk-averse mentalities. Nice-to-Haves Experience with Python or advanced automation tools (e.g., Twilio). A background in FinCrime or KYC operations within a high-growth FinTech environment. Experience managing "dotted line" relationships across global sites. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

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