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WFM Senior Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your mission is to build a highly disciplined, scalable, and standardised workforce execution function that enables Wise to scale sustainably while protecting customer experience and operational efficiency. You will lead the maturity uplift of Scheduling and Intraday functions globally by: Standardising workforce execution practices Improving tactical workforce decision quality Reducing operational volatility Strengthening incident response discipline Driving tactical workforce optimisation Increasing workforce governance consistency Improving workforce risk visibility Success in this role comes from balancing: Service performance Workforce efficiency through improving WFM KPIs Operational stability Scalability Employee experience Cost control through occupancy or waste management The successful candidate will immediately focus on strengthening and scaling the Workforce Execution function across Scheduling, Intraday, and Command Center operations. Key priorities include: 1. Workforce Execution Standardisation: Drive consistency across Scheduling and Intraday practices by embedding scalable workforce governance, tactical review cadences, and execution playbooks across regions. 2. Intraday & Command Center Maturity: Improve real-time workforce execution through stronger escalation management, incident response discipline, and proactive handling of service-level risks and operational volatility. 3. Tactical Performance Stability: Improve short-term workforce plan integrity by reducing reactive interventions, strengthening schedule optimisation, and improving workforce trade-off decisions across service, cost, and productivity. 4. Leadership & Capability Uplift: Coach and develop WFM Team Leads to improve tactical judgement, decision-making quality, workforce governance maturity, and operational consistency. Qualifications 5+ years of Workforce Management experience in high-volume, scaled operational environments (Contact Centres, Shared Services, Fintech, or Financial Services) Strong expertise across Scheduling, Intraday, Tactical Workforce Execution, and Command Center operations Proven experience leading WFM teams or Team Leads across multiple operational areas or regions Deep understanding of end-to-end WFM lifecycle: Forecast → Capacity → Schedule → Intraday Strong knowledge of: Service level management Interval staffing logic Shrinkage and occupancy modelling Workforce governance frameworks Experience managing operational escalations, service degradation events, and workforce incident response Strong stakeholder management experience with senior operational leadership Experience driving workforce governance standardisation and operational maturity initiatives Ability to make structured workforce decisions under pressure and operational uncertainty Strong analytical reasoning and workforce risk assessment capability Experience working with WFM platforms such as Calabrio, NICE, Verint Experience using BI/reporting tools and workforce analytics to support operational decision-making. Nice to have Financial Services, Fintech, KYC, or regulated operations experience Exposure to global or multi-site workforce operations Experience leading command center maturity or workforce transformation initiatives SQL, Python, Looker, or other workforce analytics / visualisation tools Experience improving automation and reducing spreadsheet dependency in WFM processes Experience building governance frameworks or workforce operating models at scale Exposure to workforce optimisation projects focused on cost, service, and scalability balance Additional information Monthly gross salary: 3 450 to 4 500 EUR + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

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Intra-Company Risk Lead

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join as a Intra-Company Risk lead who is going to help Wise manage risk not only with external suppliers, but also with Intra‑Company arrangements (services provided by one Wise entity to another). You'll build on an already established foundation of the Third Party Risk framework and controls, and continue developing and embedding the Intra-Company Risk Framework by improving the internal entity lifecycle (onboarding, ongoing oversight, and offboarding between Wise entities) and ensuring consistent, high‑quality execution across regions. You'll partner closely with Third Party Risk Regional Leads, Country Managers, and the broader Third Party Management team, while contributing to global framework discussions to keep local delivery aligned with global policy and best practice. In this role, you'll provide expert guidance to senior stakeholders, coordinate cross‑team initiatives, drive third party and intra‑company risk awareness, and own key components of the TPRM programme to support strong governance, regulatory compliance, and Wise's broader risk and business objectives Qualifications What we are looking for: A Risk or Compliance Mindset: You don't necessarily need to be a TPRM expert, but you should have a background in Internal Audit, Compliance, or Risk within financial services. If you understand how to interpret regulations and translate them into clear, operational steps and controls, you'll thrive here - especially in the context of intra‑company service arrangements. Operational Problem-Solver: You love untangling complex processes. You can look at how different entities or teams interact and find ways to make those workflows more structured, efficient, well‑documented, and compliant—while applying existing TPRM controls appropriately to Intra‑Company relationships. Project Leadership & "Connecting the Dots": Much of this role is about coordination and delivery. We need someone who can manage cross‑functional projects, influence stakeholders across different regions and Wise entities, and keep everyone aligned, while moving the framework forward from its current baseline and continuing its development. Adaptability: Wise moves fast. You should be comfortable with ambiguity and excited by the challenge of evolving and scaling an established programme as the business grows into new territories, entities, and operating models. Why it's exciting: Build on a strong foundation: You won't be starting from scratch - the core framework setup exists. You'll take what's already in place and develop, improve, and embed it, shaping how Intra‑company risk management works in practice as the domain and Wise scale. High-Stakes Impact: As Wise expands into new products and licences, your work ensures our internal foundations are governed and compliant, with strong oversight and evidence to meet regulatory expectations. A Global Vantage Point: You'll get a front‑row seat to Wise's international growth, working across regions and entities to solve complex, cross‑border puzzles and drive consistent execution at scale. Additional information Salary: starting from 3700 EUR monthly gross and RSU (Restricted stock units). For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .