Workplace Services Lead

<p><img style="max-width: 100%;" src="https://ib-cdn.inbank.eu/images/banners/banner3.png" alt="" width="1584"></p> <p>Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are seamlessly embedded into the shopping journeys of 6,000+ retailers, helping merchants grow their businesses while enabling customers to enjoy a frictionless shopping experience. Today, 440+ people work at Inbank across Estonia, Latvia, Lithuania, Poland, and the Czech Republic, building innovative financial solutions for the future of commerce.</p> <p>At Inbank, our people are our greatest asset - and the technology they rely on every day must be seamless, scalable, and secure by design.</p> <p>As we continue our ambitious growth and commitment to operational excellence, we are evolving our internal IT function. We are looking for a <strong>Workplace Services Lead </strong>to take ownership of our internal IT operations and lead a team of 8. In this role, you will drive a shift toward a proactive, service-driven model focused on identity ownership, user experience, and operational resilience.</p> <p>This is a high-impact opportunity to shape how our teams work across the organization. You will collaborate closely with our Security, Infrastructure, Product &amp; Engineering, and HR teams to ensure robust operational security, compliance, and lifecycle management across workplace devices, SaaS platforms, and user identities.</p> <p><strong>What you’ll be doing?</strong></p> <ul> <li><strong>Lead and grow the team:</strong> Manage, mentor, and develop a team of 8 while setting clear priorities and driving high service standards. Own the internal IT budget and ensure smart, value-driven investments.</li> <li><strong>Own and evolve IAM:</strong> Lead and scale our identity and access management setup, covering SSO, SAML, SCIM, OAuth, LDAP, and APIs. Implement strong access controls, including PAM, least-privilege principles, and regular access reviews.</li> <li><strong>Strengthen security and compliance:</strong> Work closely with Security and Infrastructure teams to implement strong controls, including DLP, and ensure compliance with regulatory and audit requirements.</li> <li><strong>Manage incidents and reduce risk:</strong> Lead structured incident management, focusing on root cause analysis, recovery, and continuous improvement.</li> <li><strong>Stay hands-on with technical operations:</strong> Support complex issues by analyzing logs and data, making backend fixes, and assisting with releases. Act as a bridge between IT, Product, and Engineering.</li> <li><strong>Drive automation and scalability:</strong> Identify and implement automation opportunities - from scripting to AI-driven workflows - to improve efficiency and future-proof internal IT.</li> <li><strong>Oversee workplace technology across locations:</strong> Manage devices, office networks, and workplace tech across multiple countries, ensuring everything is secure, compliant, and runs smoothly.</li> <li><strong>Optimize SaaS and vendors:</strong> Take ownership of our SaaS ecosystem - reduce waste, manage renewals, and ensure vendors meet performance expectations.</li> <li><strong>Create a seamless employee experience: </strong>Partner with HR to ensure employees are fully equipped from day one - devices ready, access in place. Own the full identity lifecycle (joiner, mover, leaver).</li> </ul> <p><strong>Ideally, you would have:</strong></p> <ul> <li><strong>IT leadership experience:</strong> 5+ years in Internal IT, Workplace Engineering, or Service Management, including team leadership &amp; budget ownership.</li> <li><strong>IAM expertise:</strong> Strong hands-on experience with identity providers, SSO, SAML, SCIM, OAuth, LDAP, provisioning, and access controls.</li> <li><strong>Security mindset:</strong> Knowledge of endpoint security, MDM, DLP, and relevant compliance standards.</li> <li><strong>AI &amp; Automation awareness:</strong> Familiarity with AI tools and workflow automation in a corporate environment.</li> <li><strong>SaaS know-how:</strong> Experience managing platforms like Google Workspace, Atlassian, and Slack.</li> <li><strong>Commercial thinking:</strong> Experience with vendor management, license optimization, and IT procurement.</li> <li><strong>Problem-solving skills:</strong> Structured, scalable approach to incidents, risk, and operational challenges.</li> <li><strong>Strong collaboration skills:</strong> Clear communicator, comfortable working across teams; regulated industry experience is a plus.</li> </ul> <p><strong><strong>Why you’ll enjoy working here?</strong></strong></p> <ul> <li>The chance to shape and modernize the internal tech environment of a growing fintech, with real ownership and impact.</li> <li>A competitive salary tailored to your experience, along with a comprehensive benefits package.</li> <li>Wellbeing support through sports compensation or additional health insurance to help you stay active and healthy.</li> <li>Extra vacation days after your third year, giving you more time to rest and recharge.</li> <li>A 6-week paid sabbatical after four years, recognising strong performance and long-term contribution.</li> <li>A dynamic and inspiring work environment where you’re encouraged to grow and take ownership of your work.</li> <li>Flexibility through a hybrid and autonomous way of working, built on trust and accountability.</li> <li>The opportunity to collaborate with talented international colleagues across multiple markets.</li> <li>Regular team events and additional perks that make work more enjoyable and help celebrate successes together.</li> </ul> <p><strong>Sounds like a fit?</strong></p> <p>Apply, and our recruitment team will be in touch. If you’re unsure but curious, apply anyway, we’d be happy to explore the fit with you.</p>