About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As we scale, our Reward team needs to keep pace with the product we build. We're looking for a Reward Specialist to join us in Tallinn , one of our major hubs in Europe, focusing on our global Servicing Ops teams. You'll work closely with our Reward Partners to make sure thousands of Wisers are paid fairly and consistently, and you'll help us build smarter, more effective ways of doing that. If you love working with data, improving processes, and want to grow your career in a high-growth tech environment, this could be your next move. What you'll do Partner with Reward Partners to manage the unique needs of our high-volume Servicing Ops teams, maintaining pay scales, reviewing shift allowances, and ensuring regional consistency. Prepare data narratives, benchmarking reports, and impact analyses that help Reward Partners and business leads make informed decisions. Build and maintain the spreadsheets and tools that power our annual salary and stock review cycles, with a strong focus on data integrity. Spot bottlenecks and improve how we work. Whether it's a better tracker or a more efficient approval flow, you're always looking for the next iteration. Collaborate with People Tech to make sure our HRIS (Workday) is accurate and up to date ahead of each Annual Salary Review cycle. Contribute to clear internal communications by reviewing offer letter templates for accuracy and helping draft updates on salary reviews and RSU milestones that make sense to every Wiser. Help deliver reward training sessions by coordinating logistics, preparing materials, and keeping our internal Knowledge Base pages on pay and benefits current and easy to navigate. Support salary survey participation by filling templates, reviewing job matching, and making sure our data is mapped accurately and submitted on time so we always have the best market insights. Deliver high-impact reward projects as we continue building and scaling our reward frameworks alongside Wise's growth. What this role offers you Global exposure: Work on reward frameworks that span multiple continents and learn the nuances of pay and benefits across diverse markets. Technical growth: Deepen your expertise in compensation data, equity (RSUs), and HR tech tools, all within a mission-focused environment. Real impact: Your work will directly shape how we reward and retain thousands of Wisers worldwide, and you'll play a key role in taking our Reward team to the next level. Qualifications You build great spreadsheets, not just use them. You're comfortable with advanced formulas (VLOOKUP, INDEX/MATCH, pivot tables) and you care about clean, well-structured data. You notice the details. You're the person who spots the one incorrect cell in a 5,000-row sheet. In Reward, accuracy matters, and you take pride in getting it right. You think in processes. You naturally look for ways to make things more efficient, and you enjoy documenting clear how-to guides that help the whole team. You enjoy helping others succeed. Whether it's jumping in on a last-minute data request or helping a manager understand a pay framework, you're happy to lend a hand. You're comfortable with change. You can move quickly when priorities shift, and you don't need a perfect playbook to get started. You help write it. You communicate clearly and confidently in English. Whether it's drafting a Wiser-friendly update, presenting data to a business lead, or writing a how-to guide, you can get your point across simply and effectively. Additional information If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English! For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Demand Management Analyst

Wise

Tallinn, eeTäistööaeg1 näd tagasi

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As a Demand Management Analyst, you are the senior execution authority and "Demand Signal Integrator" responsible for the integrity of all data entering the WFM cycle. Your mission is to transform fragmented demand signals from Product, Compliance, and Operations into structured, forecast-ready inputs to support headcount planning and SLA performance. You act as the critical operational bridge and "filter," validating assumptions to ensure no demand driver enters production without structured volume attribution and capacity visibility. You provide senior-level oversight while executing high-rigor analytical modeling to prevent reactive launches. Demand Strategy & Governance Enforce the "No DM Sign-off, No Launch" governance policy to ensure operational readiness. Lead the structured intake of demand drivers (Product releases, Compliance changes, etc.) into a centralized Source of Truth (SOT). Develop and implement a Tier Framework to classify drivers based on volume impact and required lead times. Act as the primary point of contact for senior leaders to negotiate launch timelines and challenge high-level assumptions with data. Analyze and navigate historical data to validate and challenge forecasting assumptions, translating insights into advanced Google Sheets models and analyses Analytical Modeling, AI & Capacity Integration Translate validated demand forecasts and work with WFM to support their work of translating demand forecasts into specific headcount, FTE, and skill-based capacity requirements. Perform high-rigor "What-If" scenario modeling to evaluate the SLA and cost impact of launch delays or volume spikes. Execute advanced data extraction using SQL to perform cohort analysis and validate volume estimates. Collaborate with capacity planning the structured handover of approved capacity plans to Scheduling and Intraday, ensuring all constraints and sensitivities are understood. AI & Automation Architecture: Leverage generative AI and large language models to accelerate data extraction workflows, automate documentation of complex assumptions, write/debug SQL scripts, and generate predictive natural-language scenarios to support executive decision-making Monitoring, Attribution & RCA Lead post-launch monitoring to track actual volume vs. expected impact, identifying "demand leakage" and cannibalization. Conduct structured Root Cause Analysis (RCA) on variance between forecasts and actuals to refine future modeling. Develop custom LookML models and automated dashboards to monitor demand driver workload in real-time. Mentorship & Continuous Improvement Provide day-to-day coaching and mentorship to junior servicing scale team members to uplift judgment and execution quality. Review work outputs such as intake logs and demand plans to ensure scheduling hygiene and risk awareness. Drive the transition toward automated, machine-learning-driven demand forecasting. Other tasks that are related to the role and assigned by Demand Manager Qualifications 3–5 years of hands-on experience in Workforce Management, Demand Planning or Capacity Planning in high-volume environments. Advanced proficiency in Excel/Google Sheets (complex modeling and macros) and SQL (joins, subqueries, window functions). Professional fluency in English; additional operational languages are a plus. Ability to implement advanced statistical methods (e.g., ARIMA or GARCH) for time-series forecasting. Expertise in understanding and transforming demand signals into forecast-ready inputs for headcount plans. Ability to translate complex technical analysis into 3-slide narratives that influence non-technical Product leads. Capability to build dynamic "What-If" models to quantify operational risk. Deep understanding of SLA mechanics, AHT drivers, and intraday distribution patterns. Effectively persuades and negotiates with senior leaders, gaining buy-in for complex capacity initiatives. Makes timely, risk-based decisions even with incomplete information during operational volatility. Comfortably pushes back on unrealistic launch timelines when data indicates capacity risk. Demonstrated ability to influence execution quality and coach others without formal direct-report authority. Strong accountability for demand driver accuracy and output metrics. Acting as problem-solver who identifies opportunities and challenges assumptions, rather than simply executing assigned tasks. Additional information If you're interested, please apply by submitting your CV in English latest by June 12th EOD . For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .