We're looking for a Product Operations Specialist to join our Partner Payments team within Commerce. In this role, you'll make sure payments owed to Bolt are correctly received and accounted for. You'll investigate payment discrepancies, resolve funds that have been allocated to the wrong client or partner account, and identify the root cause of payment issues, whether that's a missing client payment, an outstanding partner debt, or a payment-matching logic issue in a specific market. You'll work with payment logs and transactional data on a daily basis, collaborating closely with local teams, partners, and clients to resolve issues quickly and ensure our payment operations run smoothly.

WFM Senior Lead

Wise

Tallinn, eeTäistööaeg3 päeva tagasi

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Your mission is to build a highly disciplined, scalable, and standardised workforce execution function that enables Wise to scale sustainably while protecting customer experience and operational efficiency. You will lead the maturity uplift of Scheduling and Intraday functions globally by: Standardising workforce execution practices Improving tactical workforce decision quality Reducing operational volatility Strengthening incident response discipline Driving tactical workforce optimisation Increasing workforce governance consistency Improving workforce risk visibility Success in this role comes from balancing: Service performance Workforce efficiency through improving WFM KPIs Operational stability Scalability Employee experience Cost control through occupancy or waste management The successful candidate will immediately focus on strengthening and scaling the Workforce Execution function across Scheduling, Intraday, and Command Center operations. Key priorities include: 1. Workforce Execution Standardisation: Drive consistency across Scheduling and Intraday practices by embedding scalable workforce governance, tactical review cadences, and execution playbooks across regions. 2. Intraday & Command Center Maturity: Improve real-time workforce execution through stronger escalation management, incident response discipline, and proactive handling of service-level risks and operational volatility. 3. Tactical Performance Stability: Improve short-term workforce plan integrity by reducing reactive interventions, strengthening schedule optimisation, and improving workforce trade-off decisions across service, cost, and productivity. 4. Leadership & Capability Uplift: Coach and develop WFM Team Leads to improve tactical judgement, decision-making quality, workforce governance maturity, and operational consistency. Qualifications 5+ years of Workforce Management experience in high-volume, scaled operational environments (Contact Centres, Shared Services, Fintech, or Financial Services) Strong expertise across Scheduling, Intraday, Tactical Workforce Execution, and Command Center operations Proven experience leading WFM teams or Team Leads across multiple operational areas or regions Deep understanding of end-to-end WFM lifecycle: Forecast → Capacity → Schedule → Intraday Strong knowledge of: Service level management Interval staffing logic Shrinkage and occupancy modelling Workforce governance frameworks Experience managing operational escalations, service degradation events, and workforce incident response Strong stakeholder management experience with senior operational leadership Experience driving workforce governance standardisation and operational maturity initiatives Ability to make structured workforce decisions under pressure and operational uncertainty Strong analytical reasoning and workforce risk assessment capability Experience working with WFM platforms such as Calabrio, NICE, Verint Experience using BI/reporting tools and workforce analytics to support operational decision-making. Nice to have Financial Services, Fintech, KYC, or regulated operations experience Exposure to global or multi-site workforce operations Experience leading command center maturity or workforce transformation initiatives SQL, Python, Looker, or other workforce analytics / visualisation tools Experience improving automation and reducing spreadsheet dependency in WFM processes Experience building governance frameworks or workforce operating models at scale Exposure to workforce optimisation projects focused on cost, service, and scalability balance Additional information Monthly gross salary: 3 450 to 4 500 EUR + RSU (Restricted Stock Units) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Infrastructure Regulations Support Project Manager

Playtech Estonia

Tartu / Tallinn, eeTäistööaeg3 päeva tagasi

About the company About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. Ready to level up your career? Playtech's infrastructure unit is looking for a proactive Regulations Support Project Manager with great communication skills. Please note that this is a temporary position (Parental Leave Cover). The role Your influential mission. You will... Lead and coordinate regulatory projects and requests in the Infrastructure Business Unit. Interpret audit controls to understand what is requested, gather the needed evidence from technical teams & defend it in audit session calls. Be the representative contact point for all internal & external technical audits (both written and verbal) for the Playtech Infrastructure. Create and maintain an information knowledge base in the Infrastructure unit to support the business. Communicate inside the Infrastructure unit, the Compliance, Security, and product delivery teams of Playtech to ensure a smooth information flow. Participate in the creation of infrastructure-related documentation and policies. Qualifications Components for success. You... Have a proactive approach to your responsibilities and a willingness to take ownership of your domain. Have strong analytical capabilities and attention to detail. Are confident and excellent communicator, both in verbal conversations and in writing. Keep cool under pressure and stressful situations. Are a true team player at heart and skilled in building relationships. You'll get extra points for... Have previous experience with standards and regulatory audits. Have previous working experience in IT. Having previous experience in working with legal documentation and regulations. Additional information Thrive in a culture that values... Initiative-taking and confident approach at the workplace. Global scope and inclusive working environment. Constant learning and development opportunities. Active lifestyle and mental well-being. Fun and engaging company events. REGULATIONS SUPPORT PROJECT MANAGERS TEAM The team is a part of Playtech's Infrastructure unit that provides private cloud platform services to all Playtech Products. Our small, tight-knit team keenly monitors our business unit's compliance with all regulations' requirements and our high standards of responsible gambling. We use our analytical skills to understand audit controls, communication skills to gather and present the needed evidence, and our trait for attention to detail to map it all to our knowledge base. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Cards Billing and Settlement Operations Technical Lead

Wise

Tallinn, eeTäistööaeg3 päeva tagasi

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We are looking for a Technical Team Lead to take ownership of two critical Global Cards Operations domains: Cards Billing Operations and Cards Settlement Operations . You will sit at the intersection of operations, product, and engineering, leading technical initiatives that drive down costs, eliminate junk fees, and ensure our scheme payouts are executed flawlessly and on time. As the Technical Team Lead for Cards Billing & Settlements, you will be the operational owner and technical anchor for your domains. You won’t just be keeping the lights on—you will be re-engineering how we work. Your focus will be divided between two core missions: Cards Billing Operations : Maintaining and optimizing scheme and partner costs. You will spearhead technical initiatives to increase fee transparency, reconcile complex billing data, and aggressively root out and reduce junk fees. Cards Settlement Operations : Ensuring that settlement payouts to card schemes (e.g., Visa, Mastercard) are executed strictly on time, while continuously looking for structural ways to reduce settlement costs. What You’ll Do (Key Responsibilities & KPIs) Drive domain strategy and cost ownership Define the strategy for Spend Billing and Settlement Operations, with a focus on reducing operational costs with schemes, including Visa and Mastercard while maintaining on-time payout SLAs and strong internal controls. Own the yearly roadmap and team OKRs Translate business priorities into a clear roadmap, actionable OKRs, and team plans that support Product initiatives such as country launches, new products (add-ons, credit), contribution margin improvements, and operational scalability. Own Billing and Settlement performance Be accountable for key domain KPIs, including settlement payout SLA, billing reconciliation rate, cost per transaction and avoidable cost reduction. Drive technical problem solving and automation Lead root-cause analysis for settlement delays, payout discrepancies, billing issues, and control gaps. Ensure that incidents are driven to resolution. Design scalable solutions that reduce manual reconciliation and payout. Own audit, compliance, and control readiness Ensure scheme mandates are effectively rolled out. Act as the main POC for external auditors to provide control evidence and ensure remediation actions are implemented timely. Continuously improve Billing and Settlement processes with appropriate checks, approvals, and accountability. Act as the main cross-functional point of contact Partner with Finance, Treasury, Analysts, Payment Operations, Internal Controls across Tallinn and London to raise or resolve billing and settlement matters including, month-end reporting, internal controls reports, banking integrations (especially with US BIN sponsors). Manage, coach, and upskill the team Directly manage the team, clarify ownership, support performance and growth, and upskill team members in project management, SQL, dashboards, automation thinking, and practical AI usage to improve efficiency. Qualifications Strong Visa/Mastercard billing and settlement domain expertise, including scheme billing, settlement cycles, mandates and partner cost structures. Strong understanding of relevant payment methods and banking integrations, including how settlement payouts are executed through existing payment rails such as direct debits, bank transfers, or other payout mechanisms. People management skills to directly manage, coach, develop, and upskill the team. Strategic planning skills to own yearly roadmaps, OKRs, priorities, and delivery plans across Billing and Settlement Operations. Stakeholder management skills with the ability to context-switch easily. Clear decision-making and communication skills to explain complex billing, settlement, cost, and control issues to senior stakeholders. Prioritisation and trade-off judgment across SLA delivery, cost reduction, audit readiness, Product launches, and team capacity. Additional information If you're interested in the position please apply the latest on the 7th of August 2026 by submitting your CV in English. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .