Tööpakkumised Eestis

Senior Customer Success Manager

Wise

About the company Wise Platform allows banks, fintechs, and enterprises to embed Wise's international payments infrastructure directly into their own products. Our technology powers partners globally - including some of the largest banks and fintechs in EMEA - enabling them to offer fast, transparent, and low-cost cross-border payments and global accounts to their customers. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role About the role: This role is dedicated to process architecture, operational design, tooling improvement, and continuous improvement across team workflows, documentation, and cross-functional agreements. Operating without portfolio ownership, the primary objective of the role is building a scalable operational foundation that increases team efficiency and structures workflows for reliable AI integration. Key Responsibilities AI Knowledge Architecture: Review, structure and architect the existing separated team processes into streamlined workflow to maintain the team's Single Source of Truth (SOT) with the help of AI so documentation is machine-readable and optimized, enabling internal AI tools and chatbots to accurately use the documentation to increase team efficiency. This would include streamlining the tracking of existing work through tooling advancement, mapping documentation needs, building the AI agents needed to optimise the process and rolling it out with the team for maximum efficiency and adoption. Automation Strategy & Execution: Scope, sequence, and execute a team’s operational processes roadmap - identifying high-frequency, manual CSM workflows which could be automated and deploying AI tooling to automate or partially automate them, prioritising the items with the largest return on the efficiency gains (ie Account Plans). Salesforce CSM workflows architecture: Design and work together with Salesforce product team to implement dedicated Salesforce workflows and objects to align with CSM processes (ie objects categorized by Retention risk vs. Operational improvement). Data & Knowledge Pipelines: Automate the flow from Lightdash metrics dashboards through available tools, mapping out data analysis needs so CSMs can evaluate partner performance instantly and notice the spikes. Partner UI & API Diagnostic Framework: Establish standard operating procedures and documentation to audit partner UI setups, technical design, and improvement opportunities, building the collection of the success cases depository which will streamline the new product features and APIs roll out across the team.. Cross-Functional Operating Agreements: Identify efficiency draggers and formalize boundaries with operational and other teams to remove CSMs as fallback relays for ad-hoc operational questions and reactive work. Qualifications About you: 3+ years of experience in Program Management, Business Operations, or Product Operations in a fast-paced tech company or scale-up. CRM & Systems Building: Hands-on experience configuring, designing, or optimizing CRM workflows (preferably Salesforce). Process Automation & Knowledge Architecture: Demonstrated ability to eliminate manual spreadsheet/Slack workflows by building automated workflows and structuring single-source-of-truth knowledge bases (Notion, Confluence, Wikis). Technical & AI Literacy: Comfortable working with modern AI/LLM tools to streamline team knowledge and workflows. Good understanding of APIs and ability to learn payment processing workflows. Stakeholder Alignment: Strong track record of leading cross-team projects and securing buy-in from product, engineering, and business teams without line authority. Bonus points Hands-on experience deploying AI tooling: Direct experience structuring knowledge bases for RAG/LLM retrieval, building AI agents, or setting up AI-assisted workflows. Prior experience working with B2B SaaS platform integrations, APIs, or fintech products. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

kulinaarialett

Sauele

Mustamäe Keskusesse

Müügi- ja kliendihaldur / e-poe ja lao haldur

Customer Success Operations Manager

Iru Hooldekodu

About Iru Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity We're hiring a Customer Success Operations Manager, an experienced individual contributor role with end-to-end ownership of the operating layer our CSMs run on. Our CSMs carry the renewal and expansion number. This role decides what they see when they log in, which accounts sit in their book, whether their health scores can be trusted, and how much of their week goes to customers instead of spreadsheets. Net revenue retention is the number this role moves, and it moves it through the CSM team: coverage that matches capacity, a renewal forecast the CSMs actually submit into, health signals that flag risk early enough to act on, and QBR and escalation motions that are the same for every CSM instead of reinvented per rep. You won't carry all of this alone. Day one, you'll take outright ownership of two or three of these processes, expand your scope as you establish them, and focus deepest where your strengths and the business's priorities align. We run lean by design: you'll own your processes directly instead of routing work through layers, and GTM Engineering partners with you to automate the repetitive part. You'll report to the leader of our GTM Operations team and work daily with CSMs, CS managers, and CS leadership, plus Finance and Product. If you're an operator who takes a process from intake to output, and your instinct when a CSM is doing manual work is to go fix the system, we'd love to talk.

Otsime klienditeenindajat kohvik-sööklasse

SIP veini- ja õllepoes

Ülemiste keskus / T1

Jõgeva Hesburgeris

Procurement Operations Manager

Wise

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role As the Procurement Operations Manager at Wise, you will not just be managing the procurement process + system; you will also be involved with building the architecture of our procurement infrastructure. You will be a key contributor in Wise’s end-to-end source-to-pay (S2P) transformation, deploying procurement processes, and establishing governance that balances compliance with agility. Alongside this strategic build, you will own the day-to-day BAU Procurement operations—ensuring the smooth execution of daily PR/PO lifecycles, resolving system bottlenecks, and maintaining high data integrity to support the business uninterrupted. This role requires a blend of strategic building and hands-on execution. Key Responsibilities 1. Procurement Operations Manage the E2E processes on our Procurement/TPM tool “Omnea” and identify + resolve bottlenecks and/or bugs. Own vendor master data integrity, vendor onboarding, and the purchase order (PO) approval workflow. Act as Procurement’s system administrator and super-user for our Procurement/TPM tool “Omnea”, owning all Procurement processes within the system & ensuring seamless integrations with ERP (BC) and AP system (Medius). Drive the Wise Procurement Standards, ensuring all buying activities follow the correct buying channels and treatment strategies. Build dashboards and reporting mechanisms to track key operational metrics, pipeline visibility, and contract renewal schedules and enable the Category Management team. Manage and optimise global buying channels (e.g., punch-outs, hosted catalogs, P-Cards, and purchase orders) to ensure intuitive user experiences and high compliance. Tail Spend Management: Develop and execute strategies to actively manage and reduce tail spend, vendor consolidation and moving ad-hoc spend into structured buying channels - negotiating where applicable. Author and maintain comprehensive, Procurement standard operating procedures (SOPs), process and governance documentation to comply with internal controls and external audit requirements. 2. Process & Infrastructure Design Manage change management initiatives associated with new procurement processes, policies, or technology rollouts, ensuring high adoption across internal stakeholders and external suppliers. Create clear, UX friendly procurement processes and playbooks that ensure compliance whilst balancing agility and speed. Design and deploy a comprehensive matrix of corporate buying channels (including punch-outs, hosted catalogs and guided buying pathways). Ensure these channels are UX friendly, intuitively structured to automatically route spend to Wise’s preferred suppliers to minimize maverick buying, and maximize touchless processing across the organization. 3. Vendor Risk & Compliance In partnership with Third Party Risk and key SMEs, ensure our Procurement process operates within a robust Third-Party Risk Management (TPRM) framework suitable for a regulated financial entity. Ensure all operational procurement activities align with financial regulations (e.g., SOX, SOC2, FCA, GDPR, DORA, where applicable). Manage the operational lifecycle of critical vendors, tracking SLAs, performance, and compliance metrics. Procurement Controls Management: Design, implement, and monitor procurement operational controls, conducting regular self-assessments to detect and remediate control gaps prior to formal audits. Compliance Automation: Partner with TPRM and TPM Tech to automate compliance checks within the S2P process to minimize human error and manual overheads. 4. Stakeholder Enablement & Culture Act as the primary bridge between key stakeholders involved in the S2P process e.g Finance, Legal, InfoSec, and budget holders. Train the organization on how to buy goods and services efficiently, shifting the perception of procurement from a "blocker" to an enabler. Qualifications Experience & Qualifications Procurement Operations Background: 4+ years of procurement operations experience, ideally within a fast-paced Fintech, Banking, SaaS, or technology industry. S2P Expertise: Technical understanding of process and proven experience working with major S2P platforms (e.g. Zip, Coupa, SAP) and a strong understanding of modern procurement technology architectures. Finance Acumen: Finance knowledge and acumen, able to work closely with the Finance and Accounts Payable teams on S2P processes including budget controls, general ledger (GL) coding, payment terms management, and assist in streamlining the end-to-end invoice-to-pay reconciliation process. Greenfield Exposure: Experience being part of a procurement transformation or building a procurement operation is highly desirable. Systems Expert: Deep hands-on experience implementing or heavily managing modern e-Procurement/S2P platforms (e.g., Omena, Zip, Coupa, Zip, Business Central). Data-Driven Mindset: Proficiency in data analytics to turn raw data into actionable insights; conduct deep-dive business analysis on procurement data to identify spend patterns, compliance gaps, and operational inefficiencies, using data to empower Category Management teams to build robust procurement strategies, unlock cost-saving opportunities, and shift the organization toward proactive, data-driven decision-making. Soft Skills & Mindset Customer-Centricity: A user-first mindset that views internal employees as "customers"; the ability to listen to user frustrations with procurement tools and translate them into smoother, more intuitive processes. The "Builder" Mindset: You are comfortable building out processes and operationalise for BAU. Communication: Excellent communication and interpersonal skills, with the ability to translate complex procurement processes into simple, user-friendly concepts for non-procurement stakeholders. Problem Solver: You don't just identify process bottlenecks; you automate them away. End-to-End Ownership: A proactive, self-sufficient mindset, takes complete ownership of problems and drives them through to resolution without requiring constant direction. Demonstrates a strong bias for action, the resourcefulness to navigate roadblocks independently, and the accountability to see operational initiatives through from concept to end-to-end execution. Additional information Salary - 3,700 to 4,400 EUR gross monthly (+RSU's) For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

0,25-0,5 koormusega

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