About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role The Business Operations Tooling team is a product-focused team dedicated to building and improving the essential tools required by the Operational teams. Their primary goal is to enable each Operational person to efficiently maximise the amount of high-volume business customers they can serve by centralizing data, simplifying workflows, and automating time-consuming tasks. The initial phase focuses on leveraging Salesforce to quickly deliver value before developing bespoke internal tools. The Engineering Lead is responsible for the overall technical architecture, development standards, and successful implementation of the roadmap's technical deliverables (e.g., proactive alerting, automated data population, assignment tooling). They would also be responsible for hiring and managing the engineers required for the team and working with cross-functional people, including product, design and analytics. Key Responsibilities: Technical: Defining the technical approach for building tools, and consider short term wins vs long term initiatives. The role is hands-on . Product Roadmap: Actively participating in product definition and roadmap of the team. Team Leadership: Leading and mentoring the team of engineers (Individual Contributors), ensuring code quality, and driving project completion. Cross-Team Coordination: Working with cross-functional teams (including design, product, analytics) to build and integrate the tools. Required Experience: Experience in leading and mentoring software engineers, as you enjoy helping others grow and succeed. Strong communication style, experience leading one or multiple teams, working across multiple functions. Experience in backend engineering and system architecture, with a proven track record of delivering scalable solutions, ideally in a fast-paced environment or for internal tooling. Experience with designing complex systems. Experience with database handling. Experience with API design. Experience witha asynchronous messaging. Good conflict resolution and problem solving skills. Nice to Have: Experience with JVM languages (Java, Kotlin). Financial background is not a must, but a good plus Interested? Find out more: DEI at Wise Wise Tech Stack (2025) Scaling our Infrastructure; how we make it work Wise Engineering Medium What do we offer: Starting salary: €6,666 - €8,416 gross/monthly + Wise's Restricted Stock Units (RSUs) Wise Benefits #LI-AT1 #LI-Hybrid Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Senior Product Engineer - Rules Platform

Wise

Tallinn, eeПолная4 нед. назад

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role We're looking for an experienced Senior Backend Engineer to join our Rules Platform Team. This team is responsible for Wise's critical rules engine , which includes the tool used to manage our risk assessment rules . As a senior member of this team, you will be a key technical voice. You will lead and contribute to impactful, cross-functional engineering initiatives , drive critical system architecture and technical design decisions , and ensure high service standards by monitoring and optimizing the system performance . You will also actively participate in strategic planning , shaping the product roadmap and defining the future evolution of the platform. What will you be working on? You will join the team at an exciting time of growth , as we scale our core risk assessment capabilities. The core challenge is to evolve our rules engine and internal libraries to support growing demand and complexity from teams across Wise. Your immediate impact will be to: Drive Complex Initiatives : Lead the design and implementation of complex backend initiatives that form the foundation of our risk platform. Own Core Components : Take ownership of maintaining and evolving the internal libraries and shared components consumed by multiple teams, ensuring they are robust, scalable, and well-documented. Design for Scale : Contribute directly to the architectural design and scaling of our risk assessment services, ensuring they meet high standards for performance, reliability, and data consistency. Collaborate for Impact: Work as a key technical partner with multiple stakeholders—including Product, FinCrime, and other engineering teams—to deliver robust, cross-functional solutions. You'll work in a collaborative environment where you can influence key technical decisions, mentor other engineers, and help define how we scale our platform. It's a strong opportunity to grow into greater technical leadership and work on complex, meaningful problems at scale. Qualifications What do you need? Strong proficiency in JVM-based languages (e.g., Java, Kotlin). Proven experience maintaining internal libraries or shared components consumed by multiple teams. Experience working with Kafka and SQL databases in complex backend systems where reliability and data consistency are critical. Strong mentorship skills with a passion for supporting and leveling up junior engineers. The ability to prioritize, evaluate tradeoffs, and make informed technical decisions, and comfort in leading technical discussions and architecture proposals. Proactivity and a collaborative mindset, with experience working closely with Product Managers on decision-making. Some extra skills that would be useful: Experience with the Spring framework. Experience building or working with custom DSLs (Domain-Specific Languages). Background in the FinCrime domain, risk decisioning teams, or regulatory environments where auditability and traceability are important. Additional information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Customer Experience Specialist (Envoice)

Scoro

· ГибридПолная4 нед. назад

About Envoice<a target="_blank" href="https://envoice.eu/">Envoice</a> is an AI-powered bill and expense management platform, used by more than 6,000 companies across 40 countries. It helps businesses automate everyday finance tasks like processing invoices, extracting data, and managing approvals.If you’ve ever had to manually enter receipts, chase approvals, or struggled to get a clear overview of project costs, you’ve seen the problem Envoice is solving.Since 2026, <a target="_blank" href="https://www.scoro.com/blog/scoro-envoice/">Envoice has been part of Scoro</a>, a global SaaS company. While Envoice is becoming more closely integrated with Scoro, the team focuses on a standalone product.<figure data-alignment="center" class="relative" style="width:fit-content;margin-left:auto;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/2a261785-addd-421d-94ed-26a2278b8e44/original.png" alt="" title="" width="342" height="41" data-alignment="center" style="width:342px;height:auto;"></figure><hr>About the roleAs a Customer Experience Specialist, you’ll be the main point of contact for our customers, helping them get the most out of the product from their first demo to ongoing support.As our team is small, you’ll be involved in different parts of the customer journey, from answering support questions and running product demos to onboarding new users and improving our help centre. Over time, the role can grow to cover additional areas depending on your interests and strengths.This role is a great fit for someone who enjoys working with customers, values variety, takes ownership, and is comfortable switching between different tasks during the day.This role is open to candidates based in Estonia, and it’s expected to come to the Tallinn office 2-3 times per week. The role usually follows Estonian working hours, but some flexibility is needed to occasionally do product demos for customers in other time zones.<hr>What you’ll do<ul><li>Provide customer support by responding to inquiries in Estonian and English via email, Intercom, and occasional calls.</li><li>Run product demos for inbound leads and follow up with customers afterwards.</li><li>Help onboard new customers and guide them through setup.</li><li>Answer product-related questions and find solutions to customer issues.</li><li>Audit, update, and improve our support materials and help centre articles.</li><li>Improve the structure of the customer journey, including internal handovers and processes.</li><li>Share customer feedback with the product team to help improve the product and overall customer experience.</li><li>Support other customer-related areas as needed.</li></ul><hr>You’d be a great fit if you have<ul><li>Experience in roles like Customer Support, Customer Onboarding or Success, Account Management, or similar customer-facing positions, preferably in a B2B SaaS company.</li><li>Strong spoken and written communication skills in both Estonian and English.</li><li>Confidence to run product demos and speak with customers in meetings.</li><li>A proactive, hands-on approach and a strong sense of ownership.</li><li>A commercial mindset and interest in understanding customer needs.</li><li>Strong time management skills and the ability to manage different areas and switch between them.</li><li>A structured way of working, with the ability to improve processes and create helpful materials when needed.</li><li>Comfort working in a small, fast-moving team where not everything is defined.</li></ul>Bonus points for<ul><li>Experience in accounting software, invoicing, ERP, or related business systems.</li><li>Experience with tools like Intercom, Zendesk, HubSpot, or similar customer support/CRM platforms.</li></ul><hr>What we offer<ul><li>Monthly Gross Salary: Depending on your experience, the range is 2800-3300 euros before taxes.</li><li>Health Benefits: Three paid medical days, the option to choose between health insurance or Stebby compensation, and access to mental health services.</li><li>Loyalty Days: 1–5 extra holiday days per year based on your tenure.</li><li>Hybrid Work: Work from Scoro’s cozy Tallinn office with a fully stocked fridge and all the perks of a modern tech environment. We don’t have mandatory office days, but ideally, you’d be happy to come to the office 2–3 days per week.</li><li>Personal Development: Invest in your growth with team trainings, a personal budget for books and courses, and unlimited access to Udemy.</li><li>Community and Activities: Take part in hybrid and on-site events, employee-led initiative groups, and sports activities.</li><li>Scoro’s Global Gatherings: Meet the wider Envoice and Scoro team at our bi-annual company-wide events in Tallinn.</li><li>Make a Real Contribution from Day One: Envoice offers the opportunity to work in a small, focused team while being supported by a global SaaS company. Get a glimpse of the vibe on<a target="_blank" href="https://www.instagram.com/teamscoro/"> Scoro’s Instagram</a> and <a target="_blank" href="https://www.scoro.com/blog/category/scoro/">Blog</a>.</li></ul><hr>What happens nextPlease send your application in English. We don’t have a set deadline and will review applications on a rolling basis.If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:<a target="_blank" href="https://www.scoro.com/blog/how-we-recruit-at-scoro-a-sneak-peek-inside/"> How We Recruit: A Sneak Peek Inside</a>.Please do not see everything in this job ad as a "must have" but rather as a guiding list of what we're looking for. We know that no candidate will be the perfect match for all we've mentioned in this posting, so don't be afraid to apply if you feel you're close to the brief but not "spot on"Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.