About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite. Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation. Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team. Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails. Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement. When assigned, scope, plan, and execute root cause analysis or targeted investigations. Contributes to team collaboration and knowledge sharing to enhance team capabilities. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. Embody and uphold Wise’s values in daily interactions. Qualifications Required: Professional experience: 2+years of QA or experience of working in a relevant Servicing function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD) for this role. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Self-Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis. Applies consistent standards across all reviews. Risk and Compliance expertise relevant to the function, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function. Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate. Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis. Understands automation, AI, and is comfortable working with evolving tools and technologies to enhance ways of working. Values & Behaviours Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk-based decisions, explaining your rationale to ensure our QA outcomes can withstand audit and regulatory scrutiny. Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified. Documentation and communication skills: Clear, constructive and concise written and verbal skills, with ability to explain risks and issues in simple terms in a constructive and actionable manner. Adaptability: Able to keep up with evolving requirements and ongoing changes impacting QA team, policy, guidance, processes and systems. Open to feedback and continuous improvement. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. I'm interested, how do I apply? Application by 24-Apr-2026 - send your CV and cover letter with the application questions via SmarterRecruiter Application question: What makes you a good fit for the Quality Assurance Specialist role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Team Lead

Wise

Tallinn, eeTäistööaeg1 kuud tagasi

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Leadership: Lead by example and drive a customer focused and proactive risk & compliance management mindset across your team and the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management: Coach and develop a strong and competent QA team. Conduct regular one on one coaching sessions and performance reviews. Deliver initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage plans to support development. Conduct regular check-ins and make robust recommendations to support Wise performance management activities. Operational management: Be accountable for your area of operations. Identify, propose and drive opportunities for improvements. Collaborate with central functions and other teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to scale and deliver quality QA that stakeholders can trust and rely on. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Ensure effective communication and escalation of blockers impacting delivery of the QA outcomes supported with actions that are being taken or required. Performance management: Be fully responsible for performance of your area of operations. Drive the initiatives, KPIs and OKRs of your area in line with the organisation’s strategic vision. Ensure that your team has appropriate plans in place to meet performance and quality targets. Create comprehensive plans for developing future leaders. Provide regular coaching and work with your direct reports to inspire them and develop their skills. Be an advocate for the company values, our long term strategic goals and promote them across the organisation. Technical Excellence: Take responsibility for the accuracy and validity of the QA outcomes of the domain (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD), applying your subject matter expertise to calibrate on QA outcomes, leading Root Cause Analysis at the QA domain level inclusive of performing RCA on more complex subjects, engaging the RCA team for support where necessary. Stakeholders management & communication: Collaborate closely with your stakeholders and communicate complex topics in an easy to understand and engaging way. Translate aggregated QA data into a compelling narrative, presenting actionable insights to stakeholders and hold stakeholders accountable for owning and implementing actions. Communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different parts of the organization and your own team. Expertise sharing: Be a subject matter expert in your area with the ability to train and coach your team on relevant QA, policy and risk topics. Stay up to date and maintain a strong understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to assist senior leadership with audits and developing our policies and processes Qualifications Required: Professional experience: 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Delivery: Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard. Ability to analyse and drive action to improve the team's metrics. Self-development: Is committed to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: Risk & Compliance expertise: Ability to review and interpret policy to support and coach the team to deliver consistent and correct outcomes. Be the escalation point and sign-off final decisions on complex issues, providing robust risk-based rationale. Quality Assurance framework: Ensures the Quality Assurance approach for your given area remains adequate and effective through business change, and to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Trend Analysis: Use data and insights to assess key issues, trends and root causes. Communicates actionable insights to stakeholders to influence and drive positive change, including gaps in policies and processes where relevant. Drives continuous improvement at team and organisational level. Future Ready Technology Leadership: Develops a culture of AI literacy, encouraging experimentation and efficient use of available tools. Identifies and tests strategic opportunities for automation and AI within the QA process. Values & Behaviours Risk & Compliance Management: Inspires, leads and role models expected behaviours, fosters a culture of accountability, curiosity, risk management and continuous improvement. Communication and Influence: Ability to clearly articulate risk, materiality and impacts. Presents clear and concise QA outcomes to senior leaders, summarising key risks and issues, and influences risk-based, proportionate actions. Process improvement: Challenges ways of working, critically assesses data and drives continuous improvement, using data to track impacts and benefits. Organisational skills: Strong organisational skills and time management, and ability to deliver KPIs in a fast paced and high pressure environment. Proactiveness: Punctual, independent, proactive and willing to get things done. You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. I'm interested, how do I apply? Application by 24-Apr-2026 - send your CV and cover letter with the application questions via SmarterRecruiter Application question: What makes you a good fit for the Quality Assurance Team Lead role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Quality Assurance Senior Specialist

Wise

Tallinn, eeTäistööaeg1 kuud tagasi

About the company Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . The role Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions or KYC (EDD/CDD). Key Responsibilities: Trains and coaches QA specialists to achieve and maintain competence across the team, through accreditation and ongoing monitoring (through Calibration including “Check-the-Checker” testing). Continually perform horizon scanning to identify planned changes which impact QA practices and ensure that assessment performed by QA Specialists adapt to these. Reviews the most complex and high-risk cases and leads on thematic reviews using test scripts and scorecards to assess compliance with policies, guidance and risk appetite. Acts as a Subject Matter Expert, resolving complex queries/escalations from QA specialists and coaching them to drive correct, consistent decision making and effective Root Cause Analysis. Supports Audit/Regulatory activity when required. Leads calibration activity internally within QA, and with other stakeholders (e.g. Operations, Products and Line 2) to ensure consistent, correct outcomes are achieved and drive best practice. Challenges QA findings to ensure they are fair and correct, based on risk appetite and policy. Foster team collaboration, sharing knowledge and best practice and mentor colleagues to enhance team capabilities. Uses advanced analytical techniques and AI to analyse QA outcomes and data to identify trends and analyse/investigate more complex issues and root causes inform actionable insights and recommendations. Presents insights to stakeholders and Forums (when required), influencing continuous improvement. Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. Embody and uphold Wise’s values in daily interactions. Qualifications Required: Professional experience: 3+years of QA or experience of working cases in a relevant function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD) inclusive of coaching others in domain relevant subjects. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. Self-development: Is committed to learn and develop deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Share insights and best practice with colleagues. Functional skills: Quality Assurance methodology: Good experience of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria, root cause analysis and continuous improvement. Identifies opportunities and takes ownership for driving and influencing improvement across the QA team and wider organisation. Risk and Compliance expertise relevant to the function, including ability to identify and assess risks, interpret and apply policy requirements and guidance, and a strong understanding of the regulatory environment. Analytical Skills: Capable of reviewing complex customer files and evidence robust risk-based decisions regarding . Training and competency assessment: Ability to train and coach QA Specialists on the technical aspects relevant to the domain, as well as all aspects of QA methodology, testing, scoring and root cause analysis to ensure QA Specialists achieve and maintain competency. Systems & tools: Proficient at using systems, dashboards and AI tools to analyse data, trends and provide actionable insights. Actively drives opportunities to use AI for more complex analytical tasks, at individual and team level. Values & Behaviours Critical Thinking: Ability to critically assess information not just at case level but where relevant at an aggregate level (e.g. Segment, product etc) demonstrate attention to detail, constructively challenge, dig deeper where required, and make reasonable and robust decisions with clear rationale and audit trails. Problem Solving with a proven ability to diagnose complex, systemic issues and identify and recommend actions and best practice. Ability to manage challenges to QA results in a proactive and constructive way. Communication and stakeholder management skills: Can clearly explain risks, issues and communicate QA outcomes with key stakeholders at all levels. Adaptability: Proactively identifies, assesses and manages changes impacting the QA team to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. Additional information Why should you join? If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders. I'm interested, how do I apply? Application by 24-Apr-2026 - send your CV and cover letter with the application questions via SmarterRecruiter Application question: What makes you a good fit for the Quality Assurance Senior Quality Specialist role? Case study - selected applicants will receive a case study as homework; Interview - we’ll select candidates for an interview; Final decision - After successful application an offer will be sent For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .